voco Chicago Downtown - Riverwalk by IHG

Lo recomendamos, el servicio y el personal fue excelente. Volveremos en nuestras próximas vacaciones

Worst experience I've ever had. Room smelled like smoke and gaslighted by staff that refused to acknowledge. Left immediately and received no refund. Luckily Expedia was extremely helpful and accommodating. Would not recommend.

The view was amazing for sure, the room was clean.

We ended trip early bc our room smelled like smoke and the air conditioner was so loud that we could not sleep. Horrible experience

Nice views

👍

It was a great property to stay at – clean - very central – and the stuff was excellent.

Exceptional

Great location in the city. Everything was a quick Uber or short walk away from the property. A few steps, and you're able to oversee the Chicago River. For the price for 2 nights, I would've expected breakfast to be included but unfortunately, we had to pay separate and it was around $30 extra dollars; we paid $800 for 2 nights.

Clean

Great view of the river and city. The hotel itself is an odd layout but the room was nice enough.

The ac unit was so loud i couldn't sleep 😾😾😾😾

Great staff and location! Super easy to get around town from the hotel.

Exceptional

Very good

Great visit!

Exceptional

The hotel was clean and reasonably priced for Memorial Day. It’s conveniently located in a nice area, just a 15-minute walk from Chicago’s busy area.

Clean, spacious room. Outstanding breakfast buffet! Great dinner albeit a somewhat abbreviated menu.

Accommodating and kind staff, Dry Sauna, storing bags for the day was a huge plus, the location is next to the Mart and the Chicago River making it a nice spot. Terrible wheels on packed too heavy luggage making it a challenge at times to get the bags to the room without a cart due to the carpet.

Exceptional

I had a great stay. The room was very clean, and the skyline view made the experience even better.

Great location within walking distance of everything we thought we would enjoy in Chicago. The 15th floor restaurant had beautiful views of the city. Would highly recommend staying at for a great downtown experience.

Accommodating and kind staff, Dry Sauna, storing bags for the day was a huge plus, the location is next to the Mart and the Chicago River making it a nice spot. Terrible wheels on packed too heavy luggage making it a challenge at times to get the bags to the room without a cart due to the carpet.

Everything was perfect about this hotel! It was super clean, the staff was so friendly and helpful, the interior is beautiful, the views were amazing and my room was just perfect! It was perfect distance to all the clubs my friends and I were going to for my birthday as well! Nothing

Everything was perfect about this hotel! It was super clean, the staff was so friendly and helpful, the interior is beautiful, the views were amazing and my room was just perfect! It was perfect distance to all the clubs my friends and I were going to for my birthday as well! Nothing

Beautiful

Staff was so polite and welcoming. Clean room. Great amenities. Everything was a walk for us.

The location was excellent — very convenient and close to everything we needed The pool towels were surprisingly small, and some of the gym equipment was broken or not working properly. Also, the breakfast is overpriced if it’s not included with your room. Paying $30 per person for it doesn’t feel worth it — there are much better places to eat nearby for the same price

The pool towels were surprisingly small, and some of the gym equipment was broken or not working properly. Also, the breakfast is overpriced if it’s not included with your room. Paying $30 per person for it doesn’t feel worth it — there are much better places to eat nearby for the same price

Exceptional

Love the place 😍

The view

Very beautiful accommodations! Staff are very friendly and helpful! Will be booking again soon!

Clean room nice view

The staff was very kind, the room was always clean, and the pool was amazing. No complaints!

This place was amazing! Heated pool was actually HEATED! Food was delicious, room and bathroom thoroughly cleaned, friendly staff, fast services, and overall great! We came on a holiday weekend which made cost higher. But we enjoyed ourselves. I highly recommend and it’s close to Magnificent Mile. One minor issue of the refrigerator having stains.

Everything was amazing I really enjoyed my stayed

Good location, nice rooms, well kept and clean

Great stay, close to a lot of places. 10/10

My view from my hotel room Having to take two elevators to get to the lobby

Great atmosphere Na

My view from my hotel room Having to take two elevators to get to the lobby

Great atmosphere Na

Very nice hotel

Market staff was rude and the cleaning staff in the dining area was rude as well. Other than that stay was ok

How big it is Hard to find the hotel and it’s parking

How big it is Hard to find the hotel and it’s parking

Breakfast bar was terrible. Hot food was cold, bread was stale. They did give me a break on pan parking because of that. Rooms were ok, workout facility nice. Location was nice, we were able to walk to magnificent mile and navy pier.

For the price I paid, I expected something nicer. Especially as the selling point is the amazing views from the rooms. I had a view of the roof of the pool. The room had no kleenex, remote/tv didn't work properly, the breakfast was overpriced and the overall property felt like an average Holiday Inn rather than something special which is what I expected.

Arrived at 1:30am it was as pleasant as 1:30pm. Appreciated the dry sauna, Steps to Chicago River to sit, walk, enjoy, and the Merchandise Mart on the other side. Morning coffee/tea in room, thank you! Carpet, older carpet, combined with cheap luggage wheels and bags packed too heavy makes for a challenge.

We had an amazing time. Hotel staff went above and beyond my expectations. Will be staying there again.

Nice view and lovely hotel to stay in.

No complaints staff friendly and super helpful

Everything was great

Fist time staying at this hotel and it exceeded my expectations. Great staff and views

Staff very helpful. Loved my view.

Great location. Room was a little dirty. Staff were helpful. Breakfast is $27 pp

Front desk made an extra key for an unauthorized guest without my knowledge. Leading avoidable circumstances.

.

Property and food were great

No issues whatsoever and friendly helpful staff made staying here a treat

Great location with cool views of the river.

Great hotel just expected when I booked a room for 4 there to bed enough towels for everyone. Then both nights took over a hour to get more to the room. Just expected more for what I paid for the stay!

Greeted at the front desk and assisted right away! Great restaurant/bar with beautiful views of the city! Within walking distance to everything we needed and places we wanted to visit!

bathroom was not as clean as expected, staff was helpful. location was great.

Room was very clean and comfortable.

Room was kept clean and the staff were helpful

Hotel was amazing . Views were absolutely stunning. Will return very soon

No room service attended to our room even after I made them aware of it, I was disappointed.

Everything and everyone is great. I wish the breakfast had been cheaper, but we would stay here again. We lived the view of the city from our room,

Excellent stay. Very Clean

For an IHG/Holiday in property it’s very modern and for me “fashion forward”. I absolutely enjoyed my stay.

I called their staff if we could do an early check in and he said yes and so we came in. The moment that I went at the reception he told me that I had to wait for a text message about the room availability. While waiting, I’ve seen multiple people trying doung an early check in and THEY WERE GIVEN A ROOM! I approached the guy at the reception after about 30 minutes and he finally gave me only 1 room . So I waited until 4pm for another room to be available . Around 3:30 , I went down and saw the same guy at the reception of 15th floor. He did not give me a room and said that I still have to wait for their text message and so I went at the first floor. Into my surprise I spoke to a girl at the reception and she told me that she has an available room . The lady’s name is Maya and she was so nice and accomodating but that other guy , he is not accomodating! Is it because we are Asians? I am not coming back again at this place anymore . I will not recomment this to my friends . That guy was so so rude! Imagine coming from a flight and everybody was so tired and then your family will be treated that way?! This is the first time that I was treated so badly in a hotel .

Very nice

They keep your deposit for no reason at all water pressure in the shower sucks and the room was musty not to mention they kept my $200 deposit for absolutely nothing

Staff very helpful

room and hotel is beautiful…the rest is appealing to the eye but upon further inspection is concerning or even unappetizing. the food at the bar/restaurant was unfortunately not up to chicago standards. the drink was even worse and very heavily artificially syrup based old fashioned was disgusting. sink was not installed correctly and anytime ran water it would just pour all over the counter top. no amenities are given besides a small marshmallow.

Cold. 2nd room. Sheets not clean. Buffet mediocre ! Over all the hotel is beautiful, great location. Bar is wonderful. Voco burger was delicious

Voco DT riverwalk is in such a lovely location, the staff are very helpful with guidance from ground level to upper floor rooms. Staff at the resty and convenient mart were also kind. The rooms are refined and updated. The common area on the ground floor could use a dehumidifier and the common area around the rooms could be modernized. The restaurant area is updated and airy. I would stay again.

10/10 recommend this hotel. Safe location, friendly staff, clean, amazing view, on site restaurants.

Yes

Staff seemed inconvenienced when asked for assistance with anything. Didn't receive a large portion of my deposit and could not get a clear answer as to why. They kept saying it was for parking but I paid for parking separately.

Nice room , friendly staff , nice views. Location is great because it’s not in the busiest area but still have amazing views and close to everything

The city view was amazing. Nice and clean rooms

The staff was very helpful and friendly and the view from our room was amazing!

Excellent location and price

Kind of far from everything but the view is amazing. The staff were very friendly and helpful. Definitely recommend for anyone that wants a nice clean room and views.

Clean sheets bathroom great pool

Excellent location!

Good

Voco is a hidden gem. The staff was beyond excellent! All of our requested accommodations were met by the front desk staff Loretta, she was professional, patient, informative and polite. Ignacio was our main bartender during our 3-day stay and he was everything you could ask for in a bartender...he made my whiskey sours to perfection 🎉 even housekeeping was polite and available it seemed each time we needed something. Voco is my go-to when I travel to Chicago in a group for these reasons, it's always a great stay!

ESPECIALLY HAVING NO VALET IN A DOWNTOWN CHICAGO & STAFF REFUSING TO HELP ME FIND PARKING!!! YEAH I WAS VERY UPSET WONT EVER BE STAYING HERE AGAIN THATS FOR SURE!!!!

The lobby of the hotel is lovely however the hallways to the rooms are dark and cramped, not very inviting. You can hear the people talking in the next rooms and the sounds of the trains woke me up in the morning. The room was not clean; there was a pillowcase with makeup stains on the bed and the wait baskets were not emptied. The water pressure in the shower was horrible. I don't think I would stay at this hotel again.

The hotel was nice, check in was at 4pm but they were extremely busy and I had to wait an hour and a half to go to the room, then the room I booked was not ready and would have taken longer so I just settled for what was available. When I asked about a price compensation they gave me a breakfast voucher and said that’s all they could do. Overall nice property and the room was clean, but the check in process was an inconvenience.

There is an unusual odor in the room; it smells like it’s coming from the air conditioner. The coffee capsules have been opened and used. We recommend improving management practices.

I didn’t have breakfast

Room smelled a little

Great place

Third stay within the last 4 months. Room clean, pleasant staff, good breakfast and relaxing bar space. The hotel is walking distance from Michigan Ave and more. Great place to stay for the weekend. Also, grab the vouchers for the buffet… well worth it!

Amazing view and nice location room nice and spacious.

Beautiful property. Breakfast buffet had a great assortment. Gorgeous views of the city.

Clean room. Great service and perfect location

Hhh

The room was clean and the hotel was really nice and quiet even while being completely booked for the entire stay.

The staff was fantastic! They were extremely helpful and were able to check me in early. This is the main reason I will be back. They are located very close to the Mart and there is a sky bridge connecting to hotel to the Mart. It is a great Hotel and I will be staying there again next year when we have our next meeting.

This hotel was in a great location. This was an amazing accommodation for the price. I will stay again.

Friendly staff, clean room, warm pool, walking distance to most places, parking ramp

Not a huge fan of taking two elevators but it was nice & the location was perfect

The rooms were clean, view from the hotel, and location was the best part.

The buffet breakfast was really good. Nice lounge area also.

Great property great location! Front desk (Alonzo) was amazing!!! The restaurant was great as well. Joy and Ignacio(spell check) were so nice there. Definitely would recommend this property. The only con in my opinion is there isn’t a microwave in the room but that’s literally the only thing I’d say was a con

Nice stay. Very clean smelled great. Out of the way of main traffic.

Clean and comfortable room, the beds were great. Check in staff, market staff, barista, morning check out staff. Everyone was wonderful and welcoming!

I had to call multiple times for towels, toilet paper and for them to grab the garbage. Maintenance and house keeping just walks in without waiting for me to answer the door

I reached out again and the front desk gave me the same response again. I ended up going to the front desk to address it in person, they told me it’s been an ongoing issue “for a while” and that they would give me an $80 credit (I was there for 2 nights). I picked this hotel because of the pool they have advertised as “heated pool” and the pool is basically one of their main amenities. I was willing to overlook the ice machines not working on several floors, the depressing $27 breakfast buffet they had, no Netflix in the room, and even the inconvenient elevator situation - but the pool not being heated was a big disappointment.

Terrible stays I’ve ever had. They are not cleaned my room for all my stays!

Helpful staff but Ice and water machines on each floor was a lot to deal with. Unclear how to get ice!

TV did not work, no face towels in bathroom, windows were filthy couldn’t enjoy view, walls are thin as paper. I didn’t have a tv but my neighbor tv was loud the entire night. No complimentary water. Bathroom was nasty.

Great location

Great location very nice hotel. The beds were very comfortable. The staff friendly and helpful. It was a good value for the money.

Rooms were great!!! Loved my whole stay…

Very clean

Room very clean, staff polite, nice atmosphere- had a good time at Voco

The room was clean with a great view! It was a family friendly hotel with decent amenities. All the staff was extremely friendly.

We really enjoyed the location, the cleanliness, and setup of this hotel. Staff: some were better than others. Breakfast: I would say pass. For the cost and quality you’ll find way better quality near by like Nutella or places near Nutella that serve great breakfast. I think you can nit pick certain things if your that type of person but for the most part this hotel was great for us.

Need to update driving direction to the hotel but everything was incredible.

TV did not work from 8p Friday night until 10a Saturday morning. Air conditioner made a loud noise throughout the night making it hard to sleep and did not work when it was on. Guest services blatantly ignored my request for towels twice.

Clean room, spacious.

The staff here are in a league of their own, so kind and helpful. The hotel is always so clean and the location is unbeatable!

N/a

I was very pleased! Especially with the text check in’s.

Clean,modern and helpful staff

Yes

This property is not as beautiful as it looks in the pictures but it’s ok. They are not very flexible with extensions, room changes etc

My trip to Voco was nothing short of amazing! Staff was very welcoming and friendly. The pictures on the website does not give justice to how beautiful the room was in person. Thank you for the hospitality. I’ll definitely visit again.

Staff was great. Kevin was awesome.

Nice view

Room was still not ready after 5pm, no towels in the room, tried calling the front desk 5 times no answer, broken glass on the room floor, heater did not work.

Unfortunately, my daughter and I immediately checked out. The TV didn’t work or the refrigerator. The staff was helpful, but the TV cast to watch other apps wasn’t going to be working for the entire duration of our stay. So we checked out. We were there for maybe 2 hours and we were informed we couldn’t get a full refund only a partial which was an inconvenience. We did leave and check into another hotel that was fully accommodating.

Staff was very friendly and let us check in early.

Amazing city view. Very clean hotel

Staff was wonderful. Room was clean. We'll definitely be visiting again!

A must book when visiting the Chicago Area

Clean room, friendly staff, nice decor.

Great hotel. Great views of the city. Restaurant was small, but good.

Lovely staff great views and amenities

Will stay again

The stay was great as was the staff. Alonzo really took good care of us and assisted with anything we needed, he was amazing. Would definitely stay again.

Na

Very comfortable and clean stay! Definitely recommend. Location was perfect

The room was clean and comfortable. The staff were all helpful.

Everything looked great food was great, hotel in general was great

Very nice

From the start of making the reservation, the entire staff I felt with was spectacular. D’Otis, Bon & Kevin were all very professional and on top of things. Can’t go wrong with a great cocktail at the 15th floor bar complimenting their excellent food. The skyline suit is a MUST. Would absolutely recommend, and will be back for another visit.

The room and view great. Additional $60 a night for parking blows my mind. There is really no other parking in area so be prepared to pay. The downstairs lobby has a sewer smell that got worse throughout the day.

Enjoyed our stay

Room was amazing plus the view.

The amenities and the views

Room was breath taking. Staff was very courteous and helpful. I wish I would have enjoyed the pool but maybe next time.

I had the skyline view

This room was bomb walk in shower spacious nice bed it was great parking is 64$ breakfast was 37$

PARKING WAS GREAT, WILL DEF BE BACK.

The room was clean, great customer service, and wonderful views of downtown Chicago.

Great room service and clean environment. Staff were very responsive and professional

Staff were very friendly, the location is fantastic. Great breakfast and good for families. The only complaint would be that some of the rooms could do with a repaint and the pool also needs a refresh. The pool was also freezing cold on the second day we visited. Otherwise we would stay again

Clean room, loved the filtered water stations! Pool wasn’t heated but overall a great hotel reasonably priced as well

The room was wonderful and had a fantastic view. And I had a great dinner down at the bar. 10/10 recommend.

Yes

staff was courteous

The place seemed nice, the staff were very unhelpful and didnt have a good attitude

Staff and rooms when ever there was an issue they came fast..the only problem that I had was when booking they never not one time tell us about the 200 dollars hold on the card ..but overall it was Great stay.

Nice overall

Everything was up to par, room was clean, beds were comfy, atmosphere was great! We will definitely be coming back.

I loved the pool and the restaurant within the hotel. Great customer service. I had a great view. The room was a tad bit smaller than I expected for the price but it was a nice hotel.

The rooms was amazing! Customer service was perfect! It was lovely the only thing that stops it from getting a 5 star is the breakfast buffet food choices

We had a wonderful stay at this hotel. The room was spacious and clean. Alonzo was incredibly helpful and attentive throughout our stay.

Pictures weren't entirely accurate

The alarm clock was constantly going off and I couldn’t reset it- it seemed like there were 10 alarm times set and they kept going off no matter what I did. I finally asked the hotel to take the alarm clock out of the room. The TV kept freezing and going blank. The hotel mentioned that this was a problem receiving the signal from the cable company, but I was there for three nights, and it was never fixed. I don’t want to be harsh on the housekeeping, but the trash cans weren’t emptied, and the fitted sheet kept coming off the bed at night. The hallway water dispensers they use instead of bottled water were not working. It wasn’t an uncomfortable stay, but it just seemed that things were off. I am sure my next day will be much better…..

Customer Service was amazing all around. The room was spotless and the staff was extremely accommodating!

Yes

Room a bit worn but nice.

Room was clean, pool was amazing, breakfast was good, but quite expensive. I would still recommend.

The rooms were clean the stay was amazing .. there was an issue with the heat but the staff immediately

Amazing location and the breakfast is even more amazing! Love this place.

I travel a lot, and I choose a hotel based upon views and the room layout out. This was not the premium King room that I seen online. The shower door does not close all the way, so the floor is soaking wet while taking a shower. You can hear everything upstairs above me as well as next to me not satisfied at all with my stay or the room, I haven't slept since I've got here because you can hear everything through the walls and footsteps running across the ceiling all night this is not what I seen Online as a premium king room and not what I expected. You walk in you smell marijuana throughout the hallways and on the elevator this place is not what I expected at all. I'm very underwhelm.

Great place to stay

Breakfast buffet was really nice and great price of $27 for adults and $16 kids including beverages. The staff was always attentive and helpful.

Good location, breakfast was nice with great views, room was good nice views. Outstanding for the price

Great staff ...clean room.... thank you

Great place

All and all we had a great time. One thing the cost of parking is outrageous $63.00 a night way to expensive. Two nights $126.00 😡

There were bed bugs on the bed and when I was getting out of the parking lot my validation didn’t work had to wait a while and call the hotel to get us out.

My stay was fantastic!! My sister and I had the best birthday weekend. I can’t thank ERIKA enough she helped me so much. She eased our stress when we got there and helped so so much I truly can’t thank her enough. Great customer service and super nice and answered my thousand questions. She was literally the best!! Truly made our weekend as smooth as possible. I will be booking in the future and I hope I get to see a friendly face again!!

A comfortable and warm stay!!

The room we were staying at had a clog bathroom and

Beautiful hotel overall, staff was very friendly.

I asked multiple times for mirror to be fixed, shower head to be fixed, and for the tc streaming option to be addressed and none was done took 3 hrs to get a blanket.. very dossappointed

Besides all the elevators you need to get to the rooms everything was great. Also, parking is across the street with no underground access.

yes

Clean

I wasn’t sure if the staff could keep up that level of service for a 17 day stay while I was there on business. They actually exceeded expectations. Ignacio in the bar has my kids still talking about him. My only issue was the swimming pool going ice cold out of nowhere and that was one of the reasons I booked there was so the kids had a heated pool to swim in and nothing was done to fix it. Other than that one issue I was very impressed.

The Cons: The bathroom didn’t have any water pressure (shower or toilet), parking is a very expensive additional cost, they put a $200 hold on your account regardless of how much you paid for the room, breakfast buffet is the quality of a regular Holiday Inn stay except instead of being free it’s over $20/person, the elevator situation is inconvenient because you take one elevator 15 floors and then walk across a large lobby-like area to get to the other elevators that lead you up to your room. I had unexpected/unexplained transactions from the hotel that I now have to dispute. There’s also no microwave in the room for those leftover Chicago eats and you have to travel back down to the lobby to use the microwave there. I’ve stayed here twice and enjoyed it the first time around, but coming back a few years later I was disappointed. I recommend going for a king size with a city view if choosing to stay at this hotel because they’re very nice, located on the east side (from my first experience) and have the better view of the Chicago skyscrapers and river. I don’t recommend booking the rooms with multiple beds because they feel much smaller and darker and the hallways seem very dark too.

Great view

Not afortable

Everything from the room to the service was great!! Really enjoyed everything especially the breakfast!

Friendly staff, nice, clean, and big room

Embarrassing hotel in a great location. Ghetto clientele that made the stay horrible.

The room was really nice and the workers were so awesome!!!

Beautiful hotel. Great service and location. Breakfast is delicious but not included.

The stay was overall good. Great location and beautiful views. The room is nice and the staff is incredibly friendly. However there were a few things we ran into. Our room was cold and we needed to keep the heat cranked all the time and even still, there was ice/frost inside our windows and felt breezy. When I called to ask, they just said it was “because it’s Chicago”. It was very cold outside, and we were on the 20th floor, so I suppose that makes sense. But it really was very drafty in there. Anything by the window was freezing cold. It also had a weird smell that really made me stuffed up and was irritating for the kids too. Also, when we went down to the pool the first night, it was freezing cold. Apparently the heater had broke and it never did get fixed. My kids were really disappointed as this was a main thing they were looking forward to and I booked it because of the pool. When I asked about it the second night at the front desk, he did offer to give me the one night at a discount because it wasn’t fixed. That was very nice, but I think we should get a discount for all three nights seeing as the pool wasn’t working the entire time we were there and impacted our plans/expectations. We didn’t get housecleaning on the second day, only towels dropped inside our room but not enough for the three of us. And we ran out of toilet paper (they don’t keep the room stocked) with extra.

Every single thing is good love to go back very soon

Love it !!

Loretta at the front desk was awesome! Overall great stay in an area I normally don’t stay in when visiting Chicago. Would recommend!

City view nice, Friendly and helpful staff. Was mentioned how it’s 2 lobby’s for check out was helpful.

Clean Rooms and Amenities

Staff was very courteous and helpful.

My stay was wonderful!!

Wifi and Internet could gave been better the TV froze constantly!

The hotel was decent. Great location. Views were nice. If you’re looking for a vibe during NYE go somewhere else like Palmer House-Bar area a bit more lively there.

Would definitely go again and recommend. We actually extended our stay an additional two days while there. Online says there’s limited free parking and paid parking, absolutely false. There’s only the paid parking. Parking cost $61USD per day.

The room was clean and comfortable, food was amazing and the staff was outstanding! Can definitely count on Voco for being the best every time!

Room was good and location was near Chicago riverwalk

Hot water didn't work at all

service such as housekeeping was super fast!

.

Everything was excellent. Great staff, clean common area and clean rooms

Clean And most important very friendly and helpful customer service

The check in process was chaotic. Room was adequate with a very nice view.

Great location and breakfast.. can be a bit pricey but worth it.

The sky view of the city was amazing. The room was lovely—very clean an inviting. And the breakfast is quite good as well. However, the front desk is extremely understaffed. I had to wait in line about 15 min to check-in, and another 10 min to obtain my breakfast voucher because it was not provided when promised. There is a combined check-in in for the Holiday Inn on the lower floors and Voco on the upper floors. There was only one person working at the front desk for two hotels on a busy holiday weekend. That was really unacceptable.

Friendly room staff! We had our rooms cleaned every other day! The rooms were nice , but can definitely use a all over update!

The rooms views were nice and very clean.

Beautiful room, great value, convenient parking, excellent location. Only negative was water dispenser / purifier for the floor was painfully slow.

Clean room

Loved this gem in the city. If you have business at the Mart or One of a Kind show. This is the place to stay. Front desk was outstanding, great bar option and it’s actually quite peaceful.

Everything was perfect

Great location! Hotel has a beautiful layout.

Clean room

The Hotel was an amazing. I enjoyed everything from the room to the breakfast and city view. I wish I could have stayed longer. I am looking forward to booking again when I return back to Chicago. ❤️

Very clean and beautiful hotel. Will recommend and stay here again in the future.

Really beautiful room on the top floor. Nice shower and tv. Will stay here again!!

Really nice hotel

Great room, wonderful staff, great location! We will definitely stay again!!

The rooms were very clean, and were accommodating. The staff was extremely helpful and friendly.

The view was amazing.

They stay was excellent. The room was very clean, staff was very friendly, But the breakfast was horrible. Especially when I received a cup of apple juice with lipstick on already on the cup. I don’t even wear lipstick

Our stay was very nice beautiful view from room (skyline view) great staff in the morning and at the bar. Pool was warm heated and clean(December). The breakfast buffet was great fresh fruits clean and friendly options. The only thing I wish there was a kter time for the restaurant and bar.

Yup n yessir

Clean room and friendly staff. Only drawback is you have to take 2 elevators to get to your room. Other than that we were happy with our stay

We had a complaint about the cover sheets being smelly and stained our first night there. Plus, the WiFi would lag.

The hotel is in a great location near everything. The subway and bus stops were nearby if needed. The hotel is beautifully decorated. The lobby on the 15th floor had beautiful Christmas trees and views of other buildings. The room was comfortable and clean with view of the city. The only thing I didn’t like is that you have to take the elevator from the 1st to 15th floor then go to another set of elevators to go up to your room. It’s a bit of walk if you have a lot of luggages. Other than that, everything was wonderful including the staff. I would definitely stay here again at my next visit.

Clean room and city view we loved ❤️🤗.

No valet or underground parking without going outside in the cold

The staff was very polite and helpful when needed. The rooms and common areas were very clean at all times.

The service was amazing. Erika at the front desk is great, I will definitely be back

This was one of our favorite hotels that we stayed at. The view was great and it was in a great location to a walk to nearby bars or restaurants. The staff was awesome. We only stayed for two nights and they still came to clean our room while we were gone during the day and they even held our bags while we went for breakfast in the morning after checkout before our flight came.

Room was great staff was awesome

Great

The room was spotless. The towels were rough and abrasive, and the carpeting was old.

All around good

Very helpful staff, clean rooms and really great breakfast buffet.

It's a great location for a Chicago stay. It's away from most of the busy downtown intersections, so no loud sirens & horns all night. Great bar and food in the lobby. Beds & Pillows are very comfortable. We had the corner room suite and it was a GREAT view. Only downfall was the Breakfast, it's not complimentary. I'd give the hotel 5 stars if it was.

No hot water, water stains on ceiling, & plugs not working

Loved it.

All

Room was spotless and view was amazing!

It was okay.

Amazing stay, beautiful view!

Clean and great view.

Great value and location

Very much enjoyed this stay. Thank you to the lovely staff, especially at the bar! They were engaged and attentive. I also loved that they were playing lord of the rings at the bar on the first night, clearly this hotel has great taste

room was in okay condition, not the best customer service overall.

LOVEEEEED THIS PROPERTY, ESPICIALLY THE SUITE OMG YOU WILL NOT REGRET IT!!!

This was a fabulous stay! The room was perfect, the breakfast buffet was delicious and every employee was wonderful! We were doing the OOAK Show at the Merchandiser Mart and this location was amazing! Took the sky bridge across every day and it was a life saver in the cold snowy weather!

Loved that I got room immediately in a short decision due to Amtrak delays lingered. 1 mile from train station so Taxi was only $11. Our was on topmost floor so super quiet. Great views. Loved the amenities inside the room...and the water filtration machine next to hallway ice machine! Need to say we felt like royalty 👑!

Friendly staff, clean and spacious room, Nice bar.

The room was spotless! great views of the city! breakfast was great every morning. Breakfast servers Juan and Alejandro were a team above the rest with great customer service and made you laugh and feel welcomed! I will definitely come back to this hotel when I visit Chicago again!!!

The room was nice. And the hotel is beautiful. The only complaints I have is that some of our towels and bedding had stains on them and that our wifi never connected and our tv kept loosing signal. Other than those minute things, I would definitely stay here again.

Booked a room for my girl birthday and she loved it. Check in was easy my whole stay I was greeted from staff and had housekeeping my entire time I was there very much appreciated. Clean room very comfortable bed. There is a mini fridge in room but no microwave. However there is a microwave on tha 15th floor in the lil gift store which is accessible until late night. Didn't get into heated pool but it looked clean. Tha fitness center had plenty of workout equipment which was a plus. They have a buffet for breakfast that's 26$ smelled good but I just ate leftovers from tha night before haha. There is a restaurant that has nice views of tha city and a bar seating as well. Bartenders were amazing. A lot of shopping centers and restaurants within walking distance as well. Will be back thanks Voco.

Friendly staff, good amenities. Wish parking was included. Fridge was frozen with so much ice out food didn’t fit. Needs to be thawed out.

Everything was okay, just we didnt have heater all night, and after multiple tries to worm it up, we still coudnt then aroumd 1am we called front desk, they wanted to send somebody to fix it, but it was around 1am and we said its too late its okay. Room no 2230

Staff including cleaners were absolutely brilliant, place was clean, made it feel a home from home 😊

Our stay at voco Chicago Downtown - Riverwalk was excellent. The room was spotless, the amenities were fantastic, and the entire staff was incredibly courteous and helpful throughout our visit. We had a great experience!

Staff was lovely. Hotel was clean. Rooms were great. Only negative was the shower sucked. Low pressure and not a ton of hot water one day. Still great value.

I had a great stay at Voco]! The staff was friendly and helpful, and my room was clean and comfortable. The location was perfect for exploring, and I especially enjoyed the view from our room. Highly recommend!

Beautiful room

The desk staff was rude and incompetent- the hotel is inconveniently located. We travel to CHI 10-12 times per year and stay at various properties- this will be our last stay here

Clean rooms!

Although the room and experience was almost right, there were a few issues to where I felt like I deserved a discount for. First, the hotel advertised casting content to the TV’s but my room did not have a functioning TV at first, requiring a technician to come fix it across the first two to three days of my stay. Then, housekeeping came in to clean the room and left the door propped open for the entire day, leaving all my belongings exposed and easily able to be stolen while I was out. I had the best experience I could, but feel that I shouldn’t have paid what I did after having these issues.

Everything was perfect!

Beautiful property

Heidi at the front desk did an outstanding job to make sure we were comfortable. The views from the room were fantastic!

This hotel has chic finishes and is very clean. Location is unbeatable in relation to river north and the west loop area.

Great hotel

Amazing stay

Great location, great property

Amenities

I stayed with my husband and my kids it was fun and the hotel was clean , the employees were very nice definitely would stay again

Everything was so smooth and stuff was amazing

I'm so satisfied the place the location and the staff so welcoming

The staff made us feel extremely valued. The room and the view were amazing!!! The bed was very comfortable. CHICAGO is amazing!!!

Great room, very clean, beautiful view, and the staff was great.

Awesome place

Good place

Personnel was incredibly professional and kind!

The room was clean. The staff was super friendly.

Great view!

Always a best experience I get in this hotel .Love everything about this hotel .!!😊

Never made the stay the check in process was not very welcoming I was told I had to pay $25 for being there early even tho room was ready when getting. In room it was not clean and looked nothing like the room I was supposed to get when I booked it.

Didn’t eat

Was a very nice stay

The customer service and check in was great. The meal I had at Waterview was delicious and a great time.

Love all my interactions with the staff. Love the view from the 15th floor bar and restaurant. Love being able to tip via my phone since I never carry cash these days.

Great staff beautiful view clean rooms

Everything from the staff to the rooms was amazing!

Amazing! Excellent service, and great location.

Reception desk was a little slow and rude but the hotel and room made up for it all! Absolutely stunning views and everything was so nice! Would stay again - parking garage is $62 a night!

Ok

Very clean, staff frequently messaged me during my stay to ask if I needed anything. Walkable distance to areas around the city.

Clean room that is well decorated, amazing views of downtown Chicago, friendly staff and really good food and drinks at the Waterview

The breakfast buffet was overall good. For the price, I believe the food could've had slightly better quality. Two vouchers per room was not satisfactory, especially given our room was meant for 4 guests. Staff during breakfast were kind and housekeeping was friendly. Check-in was smooth.

Rooms clean friendly and attentive staff. Tv wasn’t working for most of my stay but other than that great hotel and view. Would definitely come back

Room was very clean and staff was very nice. Somehow we got an ADA room that we didn't need. That wasn't the issue. The issue was the gaggle of kids screaming and running up and down the hall ringing the bell in our room. Reported it to staff and they put a stop to it at once. I appreciated that.

Our room wasn’t ready when we arrived after check in. We were told to wait in the lobby. They yelled my name across the lobby then proceeded to discuss the room number in front of other guests putting my safety at risk.

Solid hotel, great location, and fantastic views

Great hotel!!

Staff was very pleasant.

I love the hotel & my room! I hated being by the elevators. After the first night the hotel was filled with noisy college students, other than that I ENJOYED IT!

Everything the service the website didn’t provide the deposit the television in the room wasn’t working and the checkout was like the airport never will stay here

it was clean and nice view!

Attentive and proactive service. Always love staying here.

Staff were friendly enough, however overall the whole experience was very confusing from the beginning…hotel is beautiful! And staff were great!

We loved our stay here!!! Our we made it earlier than check in & Kevin was amazing and able to get us into our room early. All the staff was incredible and we loved the view from our room. We absolutely plan to stay here again whenever we come back!

Overall the stay was great.

The staff was outstanding big shout out to Bon. Everyone was attentive polite and professional. The room was a 10/10 the view was the best I have ever seen. The area was amazing can't say enough about how wonderful the whole experience was.

A little hard to

10/10, I’ll definitely be visiting again.

Clean room, wonderful and attentive staff, great location.

Breakfast wasn't great but had a huge assortment. Property was clean, safe, and ride shares were on average of $12 to get places.

Great customer service and our room was super clean

Room was good but it’s a bit weird that it’s both the Voco and a Holiday Inn and I can’t help but wonder if my room would have been the same room for less if I had reserved the Holiday Inn. Also entering the hotel is a bit weird - you check in in the building lobby and then must be directed to the right elevator bank to get to the real hotel lobby floor. But all in all it’s a good place to stay especially if visiting the Salesforce tower as it’s just across the street.

Clean establishment, mediocre food, drinks were great but would not stay here again.

Reception staff were great. Tommy was clean and had all we needed.

I stayed at Voco Chicago and really enjoyed my visit! The hotel was clean, modern, and in a great location—everything was within walking distance. We paid $50 for early check-in and were told our room was upgraded, but after checking later, it looked like we were in the same room type we originally booked, so that was a little confusing. Other than that, the stay was smooth and comfortable, and I’d definitely stay here again!

The ridiculous trip you take from the front door to the 15th floor to the next set of elevators to get you to your floor. Trash

We didn't try breakfast buffet. Everything was great! We would love to stay there again.

rooms was clean staff was friendly easy check in

Room was great, location very good - overall very clean and loved the big open lobby on the 15th floor. Some staff were great (mainly on the 15th floor)..some on the 1st level seemed to not care

Everything about our stay was a 10/10. The server during dinner was phenomenal this past weekend! He was truly the best part of our visit. The only thing I can say that went wrong was our housekeeper forgot to leave us any washcloths after cleaning on Sunday, but that’s an honest mistake. No biggie!

Otherwise, the front desk staff was great, especially Kevin. We arrived during rush hour and Kevin was patient, courteous and very helpful.

Clean room

The king room was noticeably better recently renovated, cleaner, and it featured a stand-up shower (unlike the double-bed room). Overall, my three-day stay was pleasant, and the staff were consistently polite, helpful, and welcoming.

1. The view from the room was beautiful. 2. The staff were friendly and accommodating. 3. They offer filtered water stations which is something most hotels do not offer. 4. The price was great compared to other hotels in the areas. 5. When asked how my stay was going and I provided my below cons feedback they did provide a credit to use for food and/or drinks. Cons: 1. The room itself could use some upgrades. The furniture was a bit banged up. 2. The cleanliness was subpar. I found eye contact lenses in the shower, there were chips left on the floor, and when we checked mattresses there was food remnants in the seams. 3. The breakfast buffet was terrible. The food was cold and not appetizing and for $26 per person I’ve had better free continental breakfast than this. Overall the stay was worth it for me mainly for the views and customer service but I will not return.

Room clean, bed comfortable, staff friendly!

Yes

Updated and clean rooms

Clean and beautiful spot

The hotel is in a great location however you have to take 2 different elevators to get to your room which can be a hassle especially with lots of bags. The staff and the room leave a lot to be desired as well, the first night we were there just about every staff member was rude. The room was okay but nothing special and very limited towels with no extra blankets.

My one observation and critique: the toilets are far too low!

The view from the hotel room was amazing. The staff at breakfast were great.

Clean , staff are very friendly , allowed me to check in early !

Great room and hotel! the view was amazing

Overall it was pretty decent. Room was clean, comfortable, and quiet. Unfortunately on the first night, our television and safe did not work. They credited our room $50 for the inconvenience which we used towards the breakfast buffet, so that was nice! They ended up fixing the faulty accommodations promptly the next day. The location was perfect for the things we wanted to do too so we were pleased with it's accessibility factor as well.

Room was fine but not worth the price. Would have been useful to have the thermostat in heat mode and not a/c mode on arrival when outside temp was well below normal room temp.

Don’t stay here especially if you have young children

Great stay!

Clean, comfortable. Nice restaurant and great view.

Awesome room with a great view!! Spacious hotel and great location!!! Definitely will come back!!!

This was my second time staying at this hotel. The location is prime and the amenities are top notch. I will be back!

Room 2148 was great, spacious and had a good view. House keeping did a good job. My only concern was that I had someone use a key and walked into my room with the “Do not disturb sign” on the door. This was around 9am I had just gotten water from the dispenser and came back to the room. Housekeeping was working on that floor and I know he wasn’t part of housekeeping. He did apologize and left immediately, but it does raised questions and seemed suspicious. I did not follow up with the incident because I was already going to checkout that morning.

Love the staff and the room was good temperature

Great!

Nice hotel nice view staff wasn’t to friendly over the weekend but Monday morning they all was very friendly n helpful

Nice room. Decent restaurant.

Room was great, view was amazing, staff were very helpful. Only problem I had was there was no microwave in the room and it was a grand room! Other than that everything was good!

Not safe at all don’t recommend it

This is my second time staying here, and not my last!

Very close to downtown.

I recently stayed at Voco Chicago to celebrate my birthday. While the room itself was beautiful and the view was truly top-notch, several aspects of my stay fell short of expectations. Prior to my arrival, I informed the hotel I’d be celebrating a special occasion. It would have been a thoughtful touch to provide any form of acknowledgment—a small birthday card, a complimentary slice of cake, drink voucher, or even a simple “Happy Birthday” note. Unfortunately, there was nothing, which felt disappointing for a hotel of this caliber. The daily parking rate of $61/night also felt excessive. Comparable downtown hotels offer rates in the $40–$50 range, so the price was surprisingly high. Additionally, I didn’t receive room service during my stay and had to request towels myself. When I asked for a luggage cart, I was told none were available. I assumed I would be contacted once one was free, but no follow-up was provided. Ironically, on my first trip to the car, I noticed two carts sitting unattended near the elevator. Overall, the hotel is gorgeous and well-located with impressive views, but the lack of attention to guest experience and service made my stay less memorable than it could have been. With better customer care and more reasonable parking, this could easily be a five-star experience

The room was beautiful the view was exquisite the staff was friendly

Very nice

Staff was friendly. WiFi did not work at all, really disappointed on that due to not having great signal in the room. Water fountain & ice machine were out of order whole time.

The views!

the only bad thing i can say, and this is in no way the staffs fault: the faucet in the bathroom was too short. it didnt hang over the sink enough. there was no way to wash your hands without getting water all over the counter.

Guest smoking in rooms next to mine made the smoke come into my room and I have asthma, very annoying

Clean quiet area, convenient to Millennium & Grant Park and getting to/from airport

I took a job in Milwaukee. I heard voco was amazing. . My family flew here to visit from nyc. Service whorrible ! Over priced . I could have flown my family to Hawaii instead of voco . The waiter was horrible

The staff were quick to check us in and helpful with any questions we had. The views from our room were spectacular and the hotel is conveniently located. We dined at the hotel restaurant one night - the food and drinks were great and the staff there were so nice.

It was fine. The room was dated and had a strange smell. I got back to the room at 2pm and it hadn’t been serviced so I can’t comment on that. We were charged 25 to check in at 1:30 which was a bit tacky for a room we paid 470 a night for.

The stay was very accommodating and welcoming

Clean room

Great location, staff very attentive. Hotel was clean and close to riverwalk and downtown

Amazing

To get to the room was a little too much. In the shower water wasn’t draining well so wasn’t pleasant.

It was okay the thing I don’t like was no microwave

If they can include in site chef to make scrambled Egg ,omelette or have Hot boiled eggs at least.

Great place and location downtown Chicago

We stayed at the voco for Chicago Marathon weekend and thoroughly enjoyed our stay - the hotel and lobby were beautiful, there was great energy throughout the building, the 24 hour market was super helpful for those early mornings, and the security at the front desk made us feel safe and secure. We loved our stay and will be back!

This hotel is convenient and close to everything downtown. The lobby is nice and updated. The room could use a little updating and more outlets. Besides that, it was great and friendly staff.

Great room and view of city. Very comfortable space and great location on the river

Very nice staff. Great views of the city. Comfortable bed and clean room. Nice big TV in our room. Quiet. Only complaint would be it was too warm on the 15th floor. Definitely not a dealbreaker.

Easy. Great for kids.

Convenient well-maintained property by the riverwalk

Clean room, excellent food and the hotel is near of river walk. Love it!

Great location and fantastic staff who were always happy to help.

Location was great and very friendly staff. Late check out at 5 pm was amazing option as well.

Staff was excellent

Excellent corner room!! Great service.

Clean rooms. Staff was not responsive.

The location is great, the whole lift changing system is a bit annoying. The restaurant staff are great.

This was the second time my husband and I stayed here since I was running the Chicago marathon. It’s very convenient to the brown line train and walking by the riverfront. I was a little disappointed I didn’t get a view of the River like last time and check-in was a pain. Rooms weren’t ready and we were told the hotel would text me when my room was ready and they never did. The toilet also ran off and on all night and was rather loud so I closed the bathroom door. Overall, a good experience and the room was very comfortable.

All the staff were helpful and friendly

Old hotel Rooms are not quiet … you can ear your neighbours around … staff was nice and room was really clean!!!

Clean room, view was great, garage parking near by, close to river walk, but far enough away from busy, noisy main hub.

.

Nice room with a beautiful view!

Staff no helpful & parking was ridiculous & tried to charge me twice

Good

Nice spot, perfect location

I liked everything about this hotel, and had a great time there, no problem with this property 👍👍👍

Clean room , good staff

Best night sleep I’ve had in a long time. Very comfortable beds & very quiet rooms. Nice bathroom & shower. Love the Nespresso coffee machine. And finally a beautiful view of the river & city.

Lovely stay in the center of Chicago. Great access to the river. Wonderful views!

The staff were phenomenal. The location is great and everything was super clean. 10/10 experience

Wonderful experience will definitely stay again! Kenny at the front desk was great. Hotel was beautiful & the view from our room was amazing! Great location convenient for walking all over the city!

Every staff interaction was great; very pleasant. We stayed for the weekend with adjoining rooms which worked well with our teenagers. Pool area was lovely.

I was supposed to get my room key at 4:00. I didn't get it until 5:20. I wanted to see the river from my room, and that's what I asked for, but it wasn't. It was a crappy room.

The water purifier was coming out extremely slow on our floor, and the next day no water was coming out at all. We had to go to another floor to refill. Also, we left for the day and had no sign on our door for do not disturb. Upon our return, there was a “out and about” sign on our door handle on the outside we had not placed, and our room hadn’t been serviced/towels replaced/beds made.

Very clean, beautiful view from our room

I received horrible service from the manger Bon and front desk staff Alonzo - I will NEVER visit this organization and will be filing a formal complaint

Extremely kind, and sweet staff, room was absolutely gorgeous. Housekeeping was so nice ! Over all beautiful hotel, and great stay

Room was very clean and organized and cold when we arrived.

The property is nice, there is an onsite restaurant which is convenient, I didn’t try it because we already had reservations elsewhere, each night of our stay. It’s a bit of a maze getting from the parking to the room, but in my experience with downtown hotels, they are all like this. You do get in/out privileges for parking which is nice, and the parking isn’t as expensive as I’ve paid in the past. Tv was malfunctioning during our stay which was upsetting for my husband. Breakfast and coffee onsite but plenty of coffee shops nearby less than 5 minute walk. I would recommend traveling with friends or companion for safety reasons. Rooms are spacious, no microwave inside the room.

Decent spot

Everything was good except the shower was not ready for us. The shower head was the kind that you could adjust at different levels and it was pretty much stripped and you had to hold it or it would fall. They offered to come and fix it but we declined. Also we did not housekeeping service the second and last day of our stay which meant we had dirty coffee cups and glasses as well as towels. We had a sign up that said Out and About thinking they would come while we were gone but that didn’t happen . The staff was extremely pleasant and the facility was clean.

Good

Pictures didn’t match the room selected. The receptionist told me it’s because i booked through a third party they post pictures that’s not accurate, however on the voco downtown Chicago website they have the same photos posted. When i requested to have my room switched to the room i paid for, i was told management would reach out, that never happened. The sheets had holes in them and didn’t fit the bed. The toilet leaked water and my fiancé almost slipped and fell in the middle of the night. No one responded to any complaints even when asked. I also have pictures.

Great stay! Will absolutely be back.

Great stay

Parking charges are absolutely ridiculous. & prices should be listed up front-if so would not have booked here

Came to celebrate my birthday. Loved everything about this place. Staff super helpful.

Loved my room. Did not love the food. The Sunday breakfast buffet was actually quite terrible, especially for $30.

Great place to stay. Very convenient area. Only down fall was parking was very expensive.

Room and staff great only concern was low water pressure

Great location and amenities!

Good stay, area was walking distance to all the major attractions.

Clean room, staff is nice !

Need to fix maintenance

Smelly room bad management and phone doesn’t even work inside the room

Friendly staff and attentive. Just wish the wall were a little more sound proof i could hear peoples next door conversations and the door slamming. Good breakfast buffet tho .

Close to alot of sites, food, and shopping

Clean room, friendly staff. Wish they had free parking

N/A

Property is in great location..clean..bring your own iron..room only has steamer.

Staff was exceptional

Great location on the Riverwalk near a lot of great places and restaurants

Everything

The view and hotel were immaculate

Need to work on customer service skills

Quiet and nice

No iron, property provides a steamer instead. Also my water in the shower didn't get as hot as I like or preferred.

Best view ever

The room was clean and spacious

Without a bit direction, one may get lost. Also the crowding at each elevator was not convenient.

The room was great spacious, i got a view it is a bit obstructed and the windows aren’t very big but it was still nice. The only real “issue” but not even a issue was ice we were on the 21 floor so having to go 5-6 floors away for ice wasn’t too convenient and the fridge didn’t keep it cold enough to stay frozen.

It’s a beautiful property, but you can tell that quality products were not used in some ways. We had issues with our room and got changed several times and then downgraded. They did provide a refund for the price difference, but the overall inconvenience took three hours and we missed our reservation.

The hotel was beautiful there was only a few things that I would mention the bedspreads on our beds were really thin ,could of been thicker but our room was pretty. The pool water was a little chilly and while we were swimming cold water was being put in it. And lastly the drink prices were a little high but overall a good place to stay

Had the best stay here for my birthday weekend! The location is perfect—close and walkable to plenty of dining options. Our room was spacious and spotless, and the staff were so friendly and accommodating. We really appreciated being able to check in early and check out late. Highly recommend!

Great hotel, great location

I love the hotel. Wish they had a microwave in the room and free parking for first timers.

Service was excellent…definitely will stay there again.

Friendly staff, nice rooms, greats views!

Staff was amazing. Very attentive and friendly. Guests were the problem with our stay from the vomit in the hallway to the knock on my door at 3am asking to come in for $500. You get what you pay for.

Super cute, we had 1 problem with the shower drain and they fixed it immediately… I’ll definitely be staying here again.

The property was very clean throughout, the staff were helpful and it was right by the river walk.

Everything was great. Stayed here to attend a birthday celebration and the location was perfect and the hotel was amazing!

Nice stay for our 5th year anniversary!

I didnt like water pressure and it took awhile for the hot wayer to kick on. Other then that it was a top notch stay

Very nice hotel that's close to everything.

Seems like sometimes there was no one working and it was hard to get any assistance from the concierge especially if you calling from your room. 50/50 on someone picking up. Regarding the property it was very nice a little tedious getting to your room as you have to take 2 separate elevators. Overall not bad stay but not amazing. Great location and very close to the riverwalk.

Though parking is easy, include $60 daily for parking..

Only complaint was I couldn't get the Keurig to work. It kept brewing water even with the cup in there

Room was clean and staff was readily available when I called down. Great service

The views from our room were incredible!

Our stay was great ! Ericka was great! Clean , friendly staff, easy parking , a great view

Very stingy on Toilet paper, only had a roll in the bathroom. Services were good.

This hotel was so cozy, clean and welcoming. I will definitely return! I enjoyed myself.

Clean and great service. It was just annoying you have to take an elevator to 15th and then to our actual floor

Everyone with the exception of the black lady was nice. The older black lady was very rude. My cc was charged an additional amount of $221 outside of the deposit and payment. My bank notified me of a fraud alert. When I tried speaking with the older black lady at the front desk she brushed me off and wouldn’t let me finish my sentence. Secondly, the tv channels did not work nor did the ac. It went from being very cold to very hot the reminder of my stay.

The skyline view from my room was beautiful!

Great location, comfortable and spacious room, liked the market/bar. Nice decor.

Great location

They were amazing!!!! Will definitely come back next time I visit Chicago!! A Cali girl definitely felt at home here! I arrived early and exhausted from my flight and they were amazing and upgraded my room!! The views were spectacular and made my trip that much better!! Thank you guys!! Also lobby was beautiful on floor 15!

I had an amazing experience at VOCO great hospitality. Very clean. Recommend.

I would highly recommend a stay at this beautiful hotel! It is conveniently located, and the staff are super friendly. Each of the rooms were very clean and the breakfast was super yummy.

I liked the comfortable beds, friendly staff, luxurious ambiance and great views. I also really liked the sparkling and still water machine close to our room.

I reall

Beautiful views, clean property

Location to the Riverwalk and shops were great.