Gateway Inn and Suites

Everything was bad 1 star Crack house at best

Entire room smelled like smoke. Dirty walls.

It had a roof over my head for the evening Dog barking all night in room above

Bedbugs

Dirty, roaches and bed bugs

The staff were very kind and accommodating. Joshua was a huge help. Tv didnt work. Bathroom light didn’t work. Outlet by the bed was ripped out of the wall and we couldn’t use it.

We got a refund and didn't stay there. Room smelled like smoke. Patches on the walls and furniture was damaged and in poor condition. Would never stay there.

The owns are rube and they didn’t understand that dogs do have periods too. They so disrespectful owns

Not enough tv channels

I do not like the fact that my pet was not welcome there

Nice place to stay.

I found 2 roches. The bed linen was dirty.

The location was perfect That it has roaches coming out of no where

No complaints

Everything

The ONLY positive thing about this property was the location. This property was absolutely disgusting. I don’t think they actually come in and clean. I truly believe the sheets are changed and that’s it. There was stains on walls, carpet was dirty, brown liquid on ceiling, black mold was covering the entire bathroom ceiling. I wouldn’t stay here again if you let me for free. That’s how nasty it was. We were there for my son’s tournament, had an early game, left the property checkout day at 7:30am, returned at 9:30am and our card wouldn’t work. They already shut our key off even though check out wasn’t until 11:00am. Very disappointed in this property and would not recommend to my worst enemy.

Everything Nothing

The room was good size.... The bedding had cigarette burns. The TV was not working properly. Everyone was blue on all channels..

Quick easy check in. Dirty bedding , stained pillows. Roaches

Hair on the vanity, sheets looked stained,way too many people milling about outside made me feel unsafe, trash piled up on the balcony, no washcloths,

The bed was comfortable and the AC worked really well. The room smelled. Very dirty. Room had cockroaches in the couch and cabinets.

Location The carpets were sticky because they were dirty.The bed clothes had cigarette hose and burn on them the shower had hair in it.The toilet was nasty

The staff was extremely helpful and so nice. ☺️ The bed was soooo hard. I didn't sleep well at all. My back hurts. I also had to keep an eye on my stuff and keep my bag closed and locked because there were bugs in the room. I left really early this morning after seeing a 3rd bug and a 4th bug crawling on my daughter's shoes. I didn't get a picture of that one because she picked it up and I knocked it out of her hand. ??

☝️????

I must say the only thing pleasant out my stay was the managers in the morning hour. Me and my daughter stayed here and online it looks ok but when u go in they fail to mention all of the roaches and

Yes

The chairs in the room were pretty dirty. I don’t know if it was from overuse or just not being cleaned. It did not look like the pictures. The furniture was beat up. It was musty in the room. We had to bring our own air fresheners just to be able to breathe And I asked to go to a different room because there was the smell of smoke in a non-smoking room and she told me that all the vents were kind of connected so no matter what room I went to I was gonna smell it.

Rooms need an update. First room, I think they left the door open, bugs inside. Got switched to another room which was better, but still in need of updating. Sketchy parking area, traveling as a single, uncomfortable stay.

Great hotel, sweet staff, but hotel maid was kind of rude. Almost angry that we were staying longer, but the lady at the front desk was absolutely phenomenal and sweet. Even with the maid being a little bit rude I still would give it a 10 out of 10.

Was very bad and terrible experience, smells nasty, the pictures and reviews were misleading, I do not recommend this place at all and for any reason

Very nice and great room fees great breakfast good too

Very heavy cigarette smell Ac could not keep up

Not worth the money

No Smoking Room ("NO SMOKING" sign on door), but clearly the rooms had been smoked in (absolutely reeked of stale cigar smoke, and there were many, many large burn holes in the bedding), which would indicate the smoke alarms do not work. The bolt lock on the door was broken and the characters lingering in the parking lot would make you want the extra security. The only window in the room was entirely cracked (the glass had "spider-webbed" from top to bottom and side to side). The curtain had not been hung correctly, so it did not close all the way (leaving a large gap to let in sunlight and unwelcome peepers).

Great option

The hotel was clean. The staff were really nice

We were celebrating our 24th wedding anniversary. This by far is one of the best hotels we have stayed at. My wife and I would highly recommend this hotel to anyone.

It was a good ,except for the noise when its after 12am and the room needs to be painted and the bathroom toilet wound not stop running. Also the outlets needed to be fixed, they were just hanging on the wall.

Wonderful stay..

My family and I stayed for a total of four nights double bed for people one family member came over. We are now banned from the property and not able to rent from them anymore which is a blessing as far as I am concerned they were rude. rude rooms were absolutely horrific Cheaper is not always better

We were able to have a ground floor room. We came in late from a wedding and were able to park in front of our room instead of having to park away down from the room like we have had to do at other hotels.

It was so dirty that we left and got a refund. I’ve never done that. There were bugs, it smelled like smoke, the sheets looked dirty, the furniture was cheap and broken, etc. it was the most disgusting room I’ve ever seen. I feel so bad leaving this review but it was horrible.

The room was dirty.

This hotel was utterly disgusting. The room smelled like cigarettes and beer dispite requesting a nonsmoking room. The water was not running well and came out in spurts every now and then. The tub was completely dirty and no amount of cleaning could make it come clean. Pulling back the comforter, the sheets were ripped and bugs was crawling around in it! Could not even sleep in that room. Went to the front desk and the white lady with brown hair and a bull piercing said we know there is nothing I can do about it. When I asked for a refund to get another room she refused and said I can go somewhere else but there is no refunds available. Utterly disgusting! When I complaints to hotels.com they lied and said I never said anything and I never complained. Dispite me asking them to have a manager look at the cameras to show! Save yourself time, money, and patience.

The room had an unpleasant smell, the sheets had stains and burns on them, the two chairs had stains that appeared to be human body fluid, the sink was rusted through, the shower head didn't spray well, the deadbolt was broken.

Pretty average. No Wifi or workable ice machine. Door jambs need paint, bathroom fan missing plate, receptacles do not keep electrical items plugged in, shower faucet not working properly, no plugs for bathtub or sink drains.

It was okay.

The worst was they charged me $17 extra that It was not posted anywhere on their website, claiming that this is from the bank for card payment fee; a hidden illigal charg. And the service was poor as well. Also unethically using shopping carts like Target shopping carts instead of their own service carts and claiming that because they are privately owned, they can do so.

The tv didn't work right noisy neighbors not enough towels the bed was to hard plus the furniture was old

The night attendant guy was very nice and funny !!

Very nice people

Good stay. Room a little rundown. The price was right, amenities and comfort good. Coffee available in morning no breakfast. Recommended for family on a tight budget. Good for getting some rest after a long drive.

Double charged me for my stay.

Did not accommodate my disability. Refused to transfer me to a first floor room. Hand rail on stairs was broken.

It was ok the cleaning ladies never came to give us fresh towels clean the room etc did mention it to the front desk because we had to go get more toilet paper but they still didn’t come. I don’t think we would stay there again and would not recommend

After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.

This place is ssooo out of date! The room had a funky smell to where I had to leave the door cracked over night & shoved all the furniture in front of the door to feel "safe". Baseboards are coming off, had no remote to use for the TV. NEVER GO HERE!

Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.

There was roaches in the room, it was dirty, stains on the sheets and the sink had soap residue in it. The TV worked but everything was backwards and had a blue tint to it.

The ladies at the front desk were nice, friendly and it was a joy checking in.

Very outdated and in need of updates. Furniture was falling apart/ stained. Linens were all stained. Mildew in the bathroom. Peeling wallpaper. Hole in the ceiling. Overall - disgusting.

Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems

Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.

Didn’t have coffee maker in the room

There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart

Its was a relaxing trip.

THEY HAVE BED BUGS. I STAYED 15 MINUTES FOUND 3 BED BUGS! The hotel will refuse to give a refund as well!

The was dirty

I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.

U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day

Clean, efficient.

The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.

Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!

This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.

You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.

Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security

Lady at desk very nice, carpet nasty, mirror dirty, felt unclean.

it was a nice hotel..could use a few upgrades but they were nice ,friendly and helpful. I would stay again :)

Quiet

Not so good. Walked in and it smells like mold. Carpet is semi wet/sticky feeling. The have holes on there walls not patched.

It was great for the price

Awesome

You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us

Gave away my nonsmoking room

We travel through Clarksville twice a year. We always stay here. Always clean and very friendly staff.

Very Friendly Staff

Office staff was nice and friendly. But everything else will be a hard pass for us coming back again. Our room smelled like a bar the entire time and was told even if we switched it wouldn’t change anything since the cigarette smoke comes into the downstairs rooms through the vent. Only have 30 mins when you check in to get a refund, so act quick!

Do not even consider staying. Coakroaches are terrible. noisey, not too clean. first day there had been out till dusk when returned sa one roach. after turning on bedroom light many appeared on wall and microwave. it was about 12a packed my belongings and went to cancel my reservation. Would not rembuire the day I checked in because I had been there to many hours before seeing bugs. refunded my second day. Feel that I should have been refunded both days. manager was very uncaring.

rooms need updated. neighboring rooms were noisy. no breakfast or coffee pot as stated on website. no tissues in room. not enough towels or washcloths. ice machine was very slow to put out ice. no conditioner or lotion in room. wi-fi hooked up and worked good.

breakfast, but don't have it . This is false advertising, all the desk clerk tried to do was make excuses. there is no excuse, if you advertise it, and then don't have it... I will not stay at Gateway again. And I will tell my friends. Also Expedia, needs to be held accountable also, it was booked through them.

I like a place is quite and good

We checked in went to room I checked for bedbugs ( was clean from that). Left as my husband is a musician and had a show in the area that night. We got back to the room about 3/3:30 am went to bed. Next morning when we woke up we Found roaches in the room. I notified front desk all the lady did was let out a big sigh and said “ok” . Also we done late check out as we knew we would be getting in late and house keeping came banging on the door and the front desk lady said that housekeeping don’t always get notified???Thankfully we didn’t take our things in the room.

Will not refund if you are bitten up.

Service was good. Room clean but holes in wall and looked like half new paint

Would definitely stay here again. Felt homey & quiet. Will definitely stay here again. Friendly staff!

This property has a wonderful lobby and the clerk was courteous , and that’s all that I can say thats good. My double bed room was suppose to be smoke free, yet there was an ashtray w complimentary matches on the coffee table. Next all the four holes in the walls that have been patched w white plaster and forgotten about. The bedspread had cigarette burns on one bed, the other had driend “food” on the bed spread. One of the hand towels had obviously been used -it was crusty and slightly soiled-and then hung back up for the next customer as “new”. The venting above the sink vanity had tooth paste and brown goo it. The noise outside my door from people going back and forth using loud voices lasted all night long.

Do not stay here!!! When we got to the room it smelled like weed and mildew. Went to the front desk and requested a new room. Same thing!! The place was not clean at all. We found a different hotel to stay at and got a refund. There was a family that came in after use that got 2 rooms and when we were leaving, saw them packing up their stuff to do the same.

Nice place

Air conditioning did not work well

Nice.

It was very nice.

I was not satisfied during my stay, I booked a non smoking room which I was in and room has a smoke odor and gives me headache throughout the stay. Everything was okay

No. Holes in walls, flies, old bedding thats paper thin. Brought my own as i usually do at hotels. Bought bug spray and sanitized as. Do not recommend. If you're able, pay the extra 10-20 for a comfortable nights rest somewhere else. The place needs to be renovated stat.

They need to finish the work that was started in the room and up grade some of the content of the room.

The front desk crew are great to talk with.

Clean & quiet. Shower was great! Needs updating. Maid service needs improvement…they did not come at all one day! Was told they did not do laundry that day! Ok, so I guess that meant they don’t bring clean towels, empty trash & make beds?! My husband had to empty our trash in the dumpster. No coffee pot in rooms; which is not cool when you’re in the back section & coffee is only available in the lobby.

Over all our stay was good. We did see 2 roaches, and several ants in the room. There was no coffee maker in the room as stated there was.

We stayed in a king suite it was very nice we will definitely be back

It was cool

The room didn't feel clean

Other being close to home nothing. My stay was very unenjoyable and very upsetting

Priced low so good value

We stayed in the Executive Suite. It was so nice! Staff was wonderful!

Had an easy trip - nice stay with 2 dogs who were treated well. There was ample area for the dogs and the rooms were clean.

Everything I needed was available and the price was on point for the value.

Told us we had a smoke free room and it reeked so bad we could hardly sleep. Rediculous....never again!

Room was not ready when we got there. Confusion over our reservation. Pool and breakfast were advertised, but when we arrived we found out that neither was available. Only morning coffee. Room was clean, although the carpet seemed sticky under bare feet. Bed and pillows comfortable.

Super dirty.

Staff go beyond

Smelled bad. For non-refundable hotel. Had bugs and it smelled bad, we had to wash everything after leaving.

First room tv didnt work. Got moved to 115 had lots of cockroaches.

It was a decent stay

It wasnt very clean

It was a very good place staff was very helpful. Would stay there again if I ever go back. Bed was comfortable could of used thicker pillow but everything was great.

Nice location, staff friendly, newer carpet, however bathroom needed attention

And the room was smaller than what I’d reserved. The front desk folk moved us to another room for the next two nights of our stay and it was great. Very large and roomy, comfortable. Amazing shower water pressure. For the budget conscious, a good value stay.

The bathroom had mold and baby roaches. The bed was great. The bedding was clean.

My bed had bedbugs