DoubleTree by Hilton Colorado Springs

Kinda stupid you have to pay $10 to park. There is lots of parking and it’s not in a downtown area or anything like that.

Great stay. Good breakfast at additional cist $20. Easy parking at additional cost $10.

The drapes make it easy to sleep in past sunrise.

I absolutely love everything about this hotel. Location, design, layout, amenities, and most importantly - the staff. The friendliest staff of an hotel I;ve stayed anywhere in the world. I should mention Jill (I think that was her name). We arrived very late - after a 4 hour delay with our airline - and at 2am she was a friendly, helpful, welcome surprise who went overboard to welcome us and help get us settled. Thank you Jill!

The hotel itself was okay. The staff at the breakfast buffet were friendly and nice. We checked in on Friday and did not have room service provide new towels, toilet paper, remove garbage, etc. until Monday morning.

It was underwhelming. For $200 a night, it was just ok. Sheets had stains on them. Carpet in hallways was a tripping hazard. Room hvac was inconsistent and noisy.

Best hotel stay I ever had!

Clean rooms and very nice atmosphere to enjoy.

Pool was nice, Hot tub was HOT. It was nice to have a Starbucks in the lobby area. Free cookies on check were also a plus. Staff was helpful in getting a few extra towels and glass cups for the room.

Nice

Oversized rooms is a plus, great amenities and very clean. Staff extremely polite and helpful with navigating the area.

Room was very clean and comfortable, very roomy, hot tub and pool was amazing

The room was not serviced for the 3 days we stayed. We had to track down toilet rolls, coffee and towels. No shower curtain and the bathroom fan did not work

I enjoyed the stay, there was an issue in the lobby one evening which took a while to resolve that made one night unsettling. I would stay again if I needed to be in the area

Staff was rude and wouldn't help

Don’t waive your time paying for the view room. It’s nothing but pot shops and buildings. Waste of money!

My husband and I had a great time at this hotel. The room was clean, the staff was friendly. We really enjoyed the pool and hot tub. It was a bit noisy at night due to the traffic on the highway. I wish the hotel had better insulation on the windows.

Was not aware of having to pay for parking nor was there any complementary breakfast until after we checked in. This was very disappointing.

Hot tub and pool were really nice.

Arrived at midnight as noted in Rez. They couldn’t make a key due to 12-1am key outage nightly. They placed me at the opposite end of the front desk on the basement. It was a long ways away and I was tired. Not a great experience - would not recommend this hotel. It’s tired and need new mgmt and trained housekeepers.

The hotel needs some updates. First room, window wouldn’t shut. Packed up and moved to a second room and someone had previously been smoking in a non-smoking room. The third room, the a/c was broken but too exhausted from our trip and realizing too late it was just the fan blowing. Every time the fan went off, the vent rattled against the frame. Room was hot and bathroom floor had hair along the outside of the shower. After moving to three different rooms, we were exhausted and it was late or we would have asked for a refund and left. Not a great experience. They did provide us free breakfast tickets given the number of times we moved rooms.

Staff was awesome! I’ll stay there sgain

Love the location, love the staff, love the walk out rooms on the ground floor - it makes traveling with pets so much easier! People smoking cigarettes and pot on the balconies and outdoors

Love the location, love the staff, love the walk out rooms on the ground floor - it makes traveling with pets so much easier! People smoking cigarettes and pot on the balconies and outdoors

We had a good stay. Our biggest gripe was that the tv channels were unusually limited. I’ve had a much better selection of tv channels in less expensive hotels.

I’m impressed! Very clean rooms. Very attentive staff and my request was also accommodated. I’m very happy with the service and the hotel!

Exceptional

Wonderful place to stay, we will be back.

Very nice room. Cory was great, we appreciated her changing our room to a room with a balcony.

And the bed was too soft for me .

Breakfast a little pricey for what many places would have included

I love that the room had a large tv with netflix and youtube. I also look forward to atleast a netflix tv. I really hate that I had to pay for parking on property. Otherwise my kids and I love the place.

Did not eat

We loved the place and the price and it was close to downtown Colorado Springs. The staff was exceptional.

Clean What ever was wrong they fixed it

Clean What ever was wrong they fixed it

Room was okay. You can tell it is outdated. Room 316 is very noisy. I’m not sure what is above it but there was a ton of banging around at 11pm as well as a ton of traffic noise from the rode. Pool and hot tub fun for kids.

We found out after a long hike to our room that the front of the building is all lobby and restaurants and conference rooms. If your room is on the first floor you need to walk away is to get to the elevator. And if your room is on the second floor that is actually the same for as the lobby. We hiked and packed all of our gear all the way around to the back of the building and found our room and put our stuff away and then walked back to the front of the hotel to get in our car and drive it around back. Where there's a door right next to an elevator 30 ft from our room. The desk clerk check-in would have been great if they could have clued us on the best way to get there.

Great

Clean room

Great staff experience. Clean bedding and pool area. Gym was organized.

Clean room and lobby. Friendly staff. Would definitely stay again.

Overall I am disappointed in my stay. We were on a multi day trip for my niece because she will be going to Colorado College in the fall and they were hosting some events for new students. One of the main reasons we booked with Doubletree is because the pool and hot tub looked way nicer than other hotels. However after we booked and only a couple days before check-in, we were informed that the pool was undergoing reservations but that it would be finished by the time we got there. When getting there, we found out that was not the case and that the pool wasn't going to be ready until the next evening and that it might take a while to heat up. We weren't happy but it was something that we just had to deal with. So, we went down on our 3rd day there and were met with puddles of water around the pool and hot tub, the hot tub being luke warm and the pool freezing. Had we known about the pool issue, we would have booked elsewhere, maybe even a different Hilton property. I stay at a lot of Hilton properties and it has made me question if I should be looking at other hotels to stay at. Especially when I spent a lot of money on this stay at Hilton.

Exceptional

Location and friendliness of staff. Breakfast took longer than expected. From the time we ordered to the time we got our meal, we needed to take it to go to make it to work on time. There weren’t many people in the restaurant so not why it took so long but the staff was lovely.

Location and friendliness of staff. Breakfast took longer than expected. From the time we ordered to the time we got our meal, we needed to take it to go to make it to work on time. There weren’t many people in the restaurant so not why it took so long but the staff was lovely.

My go to. Staff is wonderful and facility very clean.

When we got to the hotel with our Booking.com reservation number and pin for the correct date, we were told that Booking.com had not paid the hotel for the room and they would not honor our reservation. We paid Booking.com directly. The hotel refused our request through Booking.com for a refund, and Booking.com will not refund our money if the hotel refuses.

Loved the courtyard

Staff was amazing during dinner Natalie was such an attentive server and was just great

Also cookies are soooooo good

Love this hotel! Great location and the best staff

I was also very disappointed with the breakfast. It was a continental breakfast that should be included with the stay, but cost us $60 for a family of 4 with two kids eating cereal for breakfast.

Staf was friendly, room was clean and large and had refrigerator and microwave.

The staff was a little standoff-ish, because we book the rooms through a third party. Also, the pool and hot tub were under construction. But we were not informed before hand,

Exceptional

Na

The property and room were clean, the air condition was not cooling the room, the toilet flush did not work properly. Staff was friendly and the purchased breakfast was good. Overall it was ok, but bedrooms could use a face lift.

I was very disappointed that I was not informed that the pool and hot tub were being renovated. That was the main reason I selected this Hotel.

Presidential suite was a bit run down and the tub was broke. Pool also was out of commission. They didn’t offer any refunds.

They charge parking for guest staying there. Pool out of service. AC unit did not keep the unit cool. Room had a smell to it. Rooms didn’t seemed cleaned.

Pool was closed, staffed did not notify us upon checking

Everything was very nice

Ok

Great

Room we stayed in had some type of mold on restroom ceiling. Pool was under repairs although Expedia advertised it as functional. Breakfast is not included. Stayed three nights and room was not serviced for us or the other party we were with. When I mentioned it to the lady at the counter at check out, all she said is that she would ask house keeping. Booked through Expedia for our 30th anniversary but was disappointed with this hotel choice.

It was disappointing to arrive to find out pool was closed due to renovations. But the staff was great. Shout out to Cory! The atmosphere was very beautiful but relaxing. The food was fantastic! I will be going back for sure!

The view I experienced the worst customer service/ Racism I've ever experienced in all 40 years of my life.

The view I experienced the worst customer service/ Racism I've ever experienced in all 40 years of my life.

Great staff

Very good!

My room had a few problems. The bathroom door needs to be planed, as it grazes the floor. Toilet sits a bit too low for me. The convenient side outlets on the little table between the beds did not work. Other than a few hiccups, it was a very nice hotel and most of what I expected from a Double Tree Hilton. Very clean and the lobby area was very classy. Breakfast was nice. There's a menu option or the buffet and a Starbucks. Enjoyed my stay very much.

The pool was closed, not mention on Expedia. Our door look to the door did not work, and the water for the shower would not drain.

👍

We didn’t any tissues and ran out of body wash, we got there super late and didn’t want to call or head to the front for more. Bathroom needed a look over around the ends but other than that it was a decent stay.

Just thought it was pricey for the little room I was given. Been staying there every week but might change do to the cost now.

Room

Great location and amazing staff

We had stayed here before and liked it but the quality has definitely declined. The hotel also started charging $10 for parking. Even though they offer a free shuttle to the airport. I noted no signs on their parking lot stating it was for hotel residence only.

Room was great. Not sound proof. Not enough blankets. But over all enjoyed our stay.

The

When I booked this room I specifically put in all the filters for amenities that I wanted in the hotels we were looking to book. The doubletree seemed like the best option based on our need for an indoor pool and hot tub so I booked the presidential suite for the weekend. When we checked in we were told the pool area was off limits for the next few months and had been under construction for about a month already and pretty much ruined the excitement my son and wife had about relaxing and swimming during our stay. This was my wife’s birthday weekend and was supposed to be a relaxing time just taking it easy. Had I known all of this before I booked I would have obviously booked somewhere else. I don’t have any hopes of this review going anywhere important other than just warning folks about the misleading practice on their end

Everything was Great! One exception, my wife went down to your bar Thursday night after we checked in. She ordered one glass of Chardonnay to bring back to our room. At the bar she signed a tab charging her $10 for the one wine. After check out we discovery a charge of almost $20 had been added. Looks like we were over billed on the wine. Also, the front desk took a $50 Deposit at check in and told me it would be refunded upon checking out. I don't think it's been refunded to our account yet.

Exceptional

Clean, spacious room and attentive staff.

Very friendly staff, great amenities, room was amazing and the area around the facility was very nice!!!

Nice place to stay, very clean and professional. Great rooms.

Amenities

When we got to the hotel with our Booking.com reservation number and pin for the correct date, we were told that Booking.com had not paid the hotel for the room and they would not honor our reservation. We paid Booking.com directly. The hotel refused our request through Booking.com for a refund, and Booking.com will not refund our money if the hotel refuses.

It’s always nice and convenient I didn’t like the staff or the front desk people

The location is great. The staff is horrible. The staff, the staff, the staff, and this is not the first time I’ve had an issue nor the second

Clean room, great staff, comfortable beds.

The location is great. The staff is horrible. The staff, the staff, the staff, and this is not the first time I’ve had an issue nor the second

It’s always nice and convenient I didn’t like the staff or the front desk people

Yes

The hotel did not look like the pictures. It was absolutely disgusting and falling apart. Black mold on my room ceiling, food or blood on my comforter, water stains on lamp. The location was convenient and that’s all this place had going for it. Just gross.

pool!

Nice room.

The room was wonderful. The bed was the perfect combination of firmness and softness. Breakfast at the restaurant was delicious.

Upon check in, staff member wasn’t very welcoming. Not rude but seemed to be annoyed at having to check us in. Breakfast buffet and staff were great.

Indoor pool is great and fitness center is good.

Room was clean, great service- enjoyed the hangout areas throughout the hotel. Super close to anything you may need!

Hotel was clean, staff helpful, and great location

Exceptional

Great location and amenities

The rooms are great and full of amenities. The hotel has a wonderful restaurant, and we had everything we needed all weekend. The staff is very nice and helpful.

Room was clean. Front desk staff was not very pleasant. The best part of this place was the bartender, Martini.

Room was large, clean and quiet. Breakfast is very expensive and the coffee shop doesn't have anything but burritos for breakfast.

The room service was great and the server was very polite and friendly. I left my room friday morning at about 640, my room was closed and locked securely.When I returned that night at 7 PM.My door was a jar and propped, open with the deadbolt. I'm assuming when housekeeping came. They had propped the door open with a deadbolt but forgot to ondo. So when they were done cleaning the room, leaving my room unsecure for multiple hours, this was very concerning, as I had left a very expensive cpat machine. And my work computer laptop on the table. Fortunately, nothing was stolen. However, the fact that my room was left unsecure for more than 5 minutes and could have been most of the day. Unsecured was very concerning and disturbing for me and left me feeling frustrated and unhappy.

Very disappointed!

Check in people were a little rude. We asked for more towels and never got them. Breakfast buffet not worth the $18 per person. Very disappointed.

Clean rooms, kind staff, nice pool area.

Great!!

The place was lovely . Myself and the wifey enjoyed are stay and will definitely be coming back soon . Thanks

Everything was excellent

The hotel was in a great location for where we needed to be the next morning. The staff was courteous and welcoming. The room was tidy with a great soaking tub and shower. The bed, however, was not comfortable and we were awoken to an extremely loud bass noise around 3 am. It continued for about 10-15 minutes. We could not locate where it was coming from and of course, couldn’t get back to sleep after it stopped. We were on the courtyard side of the hotel, so it could have been coming from the parking lot. Anyhow, not the hotel's fault, just something that kept us from having a good nights sleep before a funeral and long drive home. The breakfast buffet had everything you needed to get your day going, and again, the service was incredible. I am sure the courtyard is beautiful in the spring and summer months when the fountain is going and the mountain backdrop is breathtaking.

Nothing better than staying at a wonderful hotel than an empty, wonderful hotel! We came for a random stay with our kiddos because we love the pool here, but the front desk and bar staff were great! Room was excellent (one of the largest tvs we've had in a 2q room before). Thinking about having our daughter's birthday party here in a few months and booking one of their suites!

Nice lobby, rooms were very updated but the carpet to the stairs and the carpet and paint where the rooms were still look like they came from the early 2000's. It doesn’t look bad but it needs to be updated. Also those doors to some of those rooms were not shutting properly. The pool area was very nice and so was the bar/lobby area!

We did not receive a room with a balcony. The stay was ok otherwise however would have preferred a balcony.

I booked this place for the pool and hot tub but feel in love with the whole place! The hot tub is always hot and the pool feels great too! Will book again

my overall experience was excellent. The staff was welcoming and professional, the rooms were clean and comfortable, and the amenities exceeded expectations. Everything from check-in to check-out was smooth and hassle-free. I highly recommend Hilton for anyone looking for a relaxing and enjoyable stay.

Check-in was flawless

You can some parts of the property are older but still a nice place to stay if wanting to attend a concert near by at the world arena.

Always happy here

It has a lot of potential. The white lights in the room is terrible. the plus on the lamp doesn't work... Carpet is old, fridge was either to warm or froze our drinks and food...

The staff especially the front desk were Amazing Eand always kind.

Very clean room. Staff was very nice.

The food at the resaraunt was terrible. I have had better frozen tv dinners than their thanks giving dinner. Another meal we had the pastrami sandwich and it was mostly fat with no taste. We decided to eat elsewhere after that. Terrible

Great stay and holiday vibe while my family and I were there for Thanksgiving!

Room was great, plenty of room and the perfect location. The only complaint we had was there were a few issues with the plumbing. The bathrooms clogged a few times during our stay. Other than that we truly enjoyed it stay

Friendly, professional staff and wonderful perks (jacuzzi, lounge areas, and cookies) made our stay here a memorable event! Would definitely stay again!!

The room was great! The pool was warm! The hot tub was amazing! Loved our stay! Only complaints: breakfast was not very good, but we did show up right as breakfast was starting the first day. The second day the hut tub jets weren't working. Lastly, no charging points or the power outlets by the bed worked. Would stay here again! Loved the parlor suite! Great three days/two nights!

Nice room and loved the cookies 🍪

All the above

The room was clean, amenities were reasonable. Water pressure in the shower was low and also hard to flush the toilet.

Staff was courteous. There were healthy options at the restaurant. Airport shuttle service was helpful. Appeared to have good event facilities.

clean room, safe hotel, lots of space and right off highway

The only bad note was the restaurant, the buffet was mediocre and the waffles were eggos and dry as a bone, if they put out bread again make sure it stays fresh and doesn't dry out. Andd the menu items weren't that good. I ordered the biscuits and gravy and the gravy was a mess, it was oily, floury, almost rancid.

Had no restaurant

Always enjoy staying at the Hilton doulble tree lots of space great shopping food is well staff very helpful Daniel the boss will help you go out his way help you

I didn't use the airport shuttle because it only went to Colorado springs airport and I came in on Denver. Parking lot was safe

Easy to find parking by the entrance to our room.

Fire alarm lights at night way too bright

Room was superb, staff was professional and friendly. Pool area needs some refreshing. Some guess where smoking marijuana on their balcony and I am pretty sure they were the ones who set off the fire alarm.

Fire alarm went off. Woke my sixth month old. Water spewing from outside lobby

Great experience!

Building is dated. Parking is a hodge podge & hotel is confusing. Rooms clean, staff friendly & nice breakfast & lounge area.

I enjoyed the stay at Hilton doulble tree nice big hotel rooms were very nice beds were were a well comfort staff were very freindly will be coming back next year

We had drinks and dinner at the bar, and could not of been more pleased. Bartender was very helpful, and put MNF games on for us. Rooms are nice and clean, and staff pleasant to work with. We will stop again sometime.

Great hotel overall. Bar was great. Hot tub and pool was spacious. Water fountain outside wasn’t working while there though.

Comfortable and nice room

Great staff!

Staff all around was amazing especially Ana. The room upon arrival was pretty dirty. We had other peoples hair in the bed, pillow cases stank, and the shower also had other peoples hair in it as well. Room selection was pretty terrible as well with the carpet being nasty feeling and the interstate being right there. Regardless of what we tried we could hear traffic all night so barely slept each night. Only reason we didn’t cancel is because double tree doesn’t do refunds. Otherwise I would recommend staying elsewhere. Sorry.

I usually have a good experience at DoubleTree Hotels. Unfortunately that was not the case this time. We were in Colorado Springs to honor fallen firefighters. And were staying for 2 nights. I booked a King Room. When we arrived I was given the room key and was recognized as a "Hilton Honors Member". However when we got to our room they had put us in a room with 2 double beds. I went back down to the front desk and was told I was bumped to a lesser room. They had overbooked and moved people around and Hilton Honors Members get preferred treatment. I said "I AM a Hilton Honors Member" the staff member said, "Oh, but you didn't book directly through Hilton, so we moved you." They also put us next to the elevator (so you can hear the elevator & everyone getting on and off the elevator). I asked for a room not near the elevator. The staff member told me she could move us, but we would have street view. That the room by the elevator at least had courtyard view. Look at the attached photo of the "courtyard view". STOP! No one tried to make any effort to give us what we paid for. The next morning I looked on their website and saw a King Room was available. I asked if we could be moved for our 2nd night and was again told that even though THEIR website showed an available King Bed....they again overbooked and I wasn't worthy enough to be moved to a King Room. I travel a lot and I will never stay at a DoubleTree again.

Loved the Hilton hotel rooms so nice had sofas and beds were soft breaker was a well enjoyed the pool staff were very freindly plenty of shops near by

It took a long time to pick up my food to take to the room for dinner, but the food was excellent and the staff offered to bring it up! My biggest complaint was plumbing. I didnt like the shower head-hard to adjust to my height and hard to find the temp (bad confusing hot/cold handle..just kept going around) when I tried to take a bath the next day. The sink handle also just went all the way back. You had to adjust back to the middle just to shut it off! I didnt sleep Sat night because traffic (motorcycles and cars were speeding down the street after midnight) I got up to check the window but it was secure. I realize you cant control traffic! I only add this because I was falling asleep in my Lifestyles class Sunday afternoon so I went to buy an energy drink from the front desk. The very nice employee bought my drink because I didnt get sleep. This made my day and was ultimate customer service! The fitness center was clean, great equipment, and I appreciated the towels and water! (I just couldnt find the tv remote! :)

Came into the area for the weekend. This property is conveniently located right off the highway. The staff is welcoming and attentive. The room is spacious and clean.

Great hotel

I didn’t like the house keeping

Good place

.

Excellent super friendly staff,, very clean nice rooms

Also the fountain in the middle of the property was not working either 😢 and looks so bad. I was trying to seat at the balcony and enjoy the view but it was not worth it or even walk a round and relax with the family.

I liked everything about the hotel the customer service, the amenities there is.

Pool and hot tub able to accommodate a lot of people. Conveniently located.

One suggestion, a hand held shower head in the accessible rooms.

Checkin was quick in easy. Fully staffed ! Will use Double tree again with my Colorado Springs plans

No complaints, all Good

Front desk lady was rude. Very offsetting for when we first got there. Couldn’t get a rollaway because of “fire code” even though that’s never been an issue at any other hotel. Pool was very wet and slippery even when slowly walking. Coffee at the coffee place was absolutely horrible. Don’t recommend getting anything from there.

Beautiful property. Although hot tub looked like it could use a good scrubbing

Great

The beds are a bit hard. Definitely needs some upgrading. Put us in a handicap room. The shower would not work. The room was far from elevators and could not pull luggage over the wiren carpet

This is a really nice place and we love staying here when I come see my grandsons.

It was a great stay. We were here for 3 nights and it was very good. For the breakfast, it’s definitely more worth paying for the buffet than ordering from the menu. The buffet is more value for the money but the food was still very good. Highly recommend! Very clean, delicious cookies, and great staff. I love being able to park the car and just walk everywhere. The area was walkable, depending on where you were going. We went to the arena, the movie theater and the surrounding stores. The area was surprisingly quiet as well.

Thank you for everything! Would definitely recommend for next time!

The staff was

Unfortunately, my initial check-in with the assistant front desk manager was frustrating. Each time I tried to speak with her, she stopped mid-conversation to check in pilots, leaving me waiting and unable to finish what I was saying. On top of that, when I realized I had accidentally booked the wrong room, she refused to help and referred me back to Expedia. I then spent 45 minutes on the phone with Expedia trying to sort it out in the lobby. When Candy came in, however, she immediately stepped in and fixed everything in just two minutes. She was kind, attentive, and pleasant to work with. She truly saved the entire experience. I understand I made the error, but I wish the assistant manager had shown a little more effort and willingness to help instead of passing me off. It left a sour taste—though thankfully Candy’s professionalism and care made all the difference

Beds were wonderful. Food was good too

Tammy at the front desk was amazing and so very helpful. There were others that we less than helpful and acted like they couldn’t be bothered. Thank you Tammy for taking the time to help me!!!!

The hotel was nice and convenient to the things we needed to do. There was a Target and a Chili’s across the street. The only issue we had was that the hotel room door was really hard to open. The bar was nice and the bartender was friendly.

663887306

This hotel was clean but not well maintained. The elevator to the pool was in poor condition, and the hot tub was out of order. At night, we prefer a cool room, but the air conditioner did not work well and was loud. We did not sleep well for three nights.

I had asked to have our room to be made up daily. It took four contacts to the front desk and being out of our room all day before the room was finally cleaned at 7:00 pm. The night staff did help us by giving us a free dinner at the hotel. The pool area is very dated. I was picking up garbage around the pool that was never cleaned. The men's restroom was not cleaned very often either. The breakfast buffet was only so-so and definitely not worth the $19 price tag. We found the hotel overpriced and would avoid it in the future. However, we did appreciate the shuttle to the airport.

It was very noisy and our windows were filthy. I wouldn’t stay here again.

Extremely outdated hotel rooms. The pictures on Expedia are not accurate what so ever. The water fountain was not working, the pool and hot tub were very dirty and the gym was also outdated. The hallways and rooms smelt like urine. I would recommend to anyone thinking of staying here to look elsewhere.

Really nice place to stay.

Loved everything about my trip and my stay, it was just perfect !

Book it, great place!

Nice area & easy to get to

Great place to stay!!

Great bar and breakfast. Clean and safe.

Our first day , attitude was giving from the ladies in the lobby , had me wondering if they hate their jobs . Daily had to go to the lobby everyday to clean our rooms when they apparently do it every morning . We asked them to fix the tub the morning after our first stay , when coming back late afternoon it was still not fixed. Bad enough the rooms weren’t clean .

Needed to get away with my babies ❤️ it’s crazy you don’t have any discounts for firefighters or state employees

Room service was poor. Out of the 2 days of stay one day rooms were not cleaned other day they forgot about towels. Shower handle was not broken but close.

Old hotel

A perfect Stay!!!

Incredible staff!

We loved the pool and our room was very comfortable and clean! The food was great as well!

Great hotel.

The property has a great entrance and check in. However the rooms seem to be a little dated and worn down. I wouldn't say here again.

Be nice since they offer all other procducts in a pump.the hallway carpet is so warped you can’t drag your suitcase down the hall

My room was at the very furthest point from the front lobby. The hotel is huge and it was a maze to get to my room. Very confusing layout. My room backed up to the highway and I heard sirens, trucks, and motorcycles all night long. The people above me were up at 3 a.m. and that kept me up all night

Was perfect for what i was looking for

The stay was great. Really nice gym, and pool/hot tub. The beds are very comfortable .

Extremely slow and painful with poor customer service

The staff was super polite.

The hotel was clean and beautiful. The staff was polite and helpful. I enjoyed the pool and hot tub. The breakfast buffet was full and delicious. My room was cleaned every day and was well appointed. I thoroughly enjoyed my stay

We stayed in a one bedroom suite with a mountain view. The room was very spacious, clean and comfortable. I would stay again!

Great restaurant and bar area, very nice people, and nice inner courtyard

Location

Excellent property!

Front desk and breakfast buffet staffs were very friendly.

Stayed 2 nights cable cut out most of the time. Air conditioning would not get below 70

Very friendly staff!

Came into town for LOUIE CK show. Front desk super friendly, gave us cookies. Room was super clean n comfortable. Hotel is a solid location close to food. Bar was super nice.

Loved this hotel. It was beautiful and staff was great! Only things I would change is the mattresses and the refrigerator. Mattresses were pretty hard and refrigerator did not get very cold. There was no area in the refrigerator to keep anything frozen like a small ice cream or anything. Other than those two things, our stay was perfect!

The ac unit in the room didn’t work the two nights I stayed. I had to leave the patio door open. The beds are horrible

I liked everything about this place. Great stuff and amazing environment.

The air condition in the room was terrible. Had a hard time just to make it tolerable. Then the fridge was set to defrost when we got to the room. Had to be switch to refridgerate. The maintenance ended up giving us a box fan due to how hot it was in our room. The outside fountain in the courtyard is gone so the pictures of the hotel is misleading. Overall it was way overpriced for this type of hotel and needs a ton of upgrades to the property.

We stay in the lower level and when people walk on the second floor look like the ceiling was going to fall. And it had a weird smell. But The bed was comfortable. It is renovated but the structure needs work.

Terrible food. Our breakfast was cold an unappealing.

Cleaning staff was excellent.

The facilty was very attractive, neat abd clean. One complaint. On the last night of our stay, my wife ordered a $32 meal, took it to our room, opened it and it had hair in it. She didn’t want to take it back to complain so I shared my meal. We left hers in the fridge when we left.

The hotel located in a very convenient location. Near by Target and restaurants. The room was clean and spacious. The hot tub was the

It was really great location close to Rarget and eating places. The staff was exceptional, my room was exceptional, the entire property was just incredible

Great location. Check in was fast and friendly! Dustin was nice and very efficient!

All the staff was friendly from the front desk host, to the bartender, and the maintenance group. I was upset though I had specifically called in advanced before arrival to ensure the hot tub was working. I was assured it was, but it was not. It was still warm, but the jets were not in service. That was the only flaw. I wished she had told me the hottub was not working, because I would have stayed at another place had I known that. Otherwise, very nice place.

Was a really nice hotel to stay at for the price, would definitely stay here again and recommend to anyone if there in that part of town

The staff and service were amazing!

Great location, clean & spacious rooms

We’ve stayed here plenty of times and always a great experience. This time the breakfast was not good, dry hard potatoes, order was not what was ordered. Everything else fine

The staff was incredibly friendly.

Me and my wife really enjoyed our stay. Staff was amazing and super friendly. Our room was clean and spacious. Thank you for a wonderful stay

pre-paid for breakfast ....no breakfast

Area lots homeless

I was there for a 3 day conference and the place was great. No complaints!

Was a very nice hotel. The staff was friendly and the room was clean.

Great property.

Amazing beautiful hotel. Best I’ve stayed at overall

Beautiful and quite

I loved this place, great service and staff. The area is amazing as well you have a movie theatre, restaurants of all sorts, you are also close to downtown as well. The only gripe I have is the holding charge, that me and my wife didn’t know about. I don’t know if it is on expedias that didn’t mention it or the hotels fault by not putting it in when you book the room, I feel like that is important information when booking a room for people to know. But overall wonderful experience at the hotel.

2. Bathroom ceiling paper was removed for a large area. 3. False alarm happened on Saturday night, but there was no information front desk. 4. Fruits quality of morning buffet was aweful. I found mold inside of almost all of Boisen Berries. Melons were perished. Please return money or give us some kind of voucher. Points to my Hilton 887164482 is also good.

Everything

Was let down that jets were working in hot tub.

Buy far my favorite double tree location at the moment

You can tell this is an old hotel needing updated in the rooms while the lobby and bar area is wonderfully updated. Pool was freezing and hot tub was a Luke warm not hot sadly did not help my back from their hard beds