Howard Johnson by Wyndham Columbus Fort Moore

Superb

The property was dated and dirty!

Location Everything

Everything

Wifi Staff took FOREVER AND APPLE PAY WASNT AVAILABLE SO I HAD TO PAY ATM FEES TO GET CASH AND THE TOTAL WAS 211.21 MEANING I HAD TO GET CHANGE OUT MY CAR FOR YHE 11.21 BECAUSE ATMS ONLY DO 20$ INCREMENTS. ALSO WAS TOLD NO BOTTOM ROOMS WERE AVAILABLE BUT WATCHED A FAMILY COME IN AND BOOK NEW RESERVATION AND GET BOTTOM ROOMS

Overall I had a great stay

Passable

Clean room

Colors and bed was comfortable Bathroom dirty and absolutely no hot water

Very big room, located by lots of restaurants and shops In the middle of changing owns, so they were still working on upgrading the place

In the middle of changing owns, so they were still working on upgrading the place

Colors and bed was comfortable Bathroom dirty and absolutely no hot water

The beds, the room was dark. The paint needs to be updated. There were people outside our room all night, smoking and talking.

Wifi Staff took FOREVER AND APPLE PAY WASNT AVAILABLE SO I HAD TO PAY ATM FEES TO GET CASH AND THE TOTAL WAS 211.21 MEANING I HAD TO GET CHANGE OUT MY CAR FOR YHE 11.21 BECAUSE ATMS ONLY DO 20$ INCREMENTS. ALSO WAS TOLD NO BOTTOM ROOMS WERE AVAILABLE BUT WATCHED A FAMILY COME IN AND BOOK NEW RESERVATION AND GET BOTTOM ROOMS

The location was convenient The beds, the room was dark. The paint needs to be updated. There were people outside our room all night, smoking and talking.

Good

Poor

nothing. We walked into the room and left and went somewhere else because it was nasty. Everything. it could have been clean. It must be in a bad part of town

nothing. We walked into the room and left and went somewhere else because it was nasty. Everything. it could have been clean. It must be in a bad part of town

Pleasant

The hotel was very old.. the staff had nasty attitudes.. especially the women. They kept my deposit because of a very small stain on the sheets that was more than likely there before me. Please save your money and gone done where else

Exceptional

Had to call the police during our stay

Bugs and bad smell

Falta limpieza en las habitations. El personal ate to en todo moment.

Worst experience at a hotel I've ever had.

I suggest you spend the little extra and stay somewhere else. Didn’t feel safe here. Door barely locked. No bath towels. Beds were clean.

The property was nice and the staff were friendly. Was disappointed that the pool wasn’t open

The staff were polite. However the actual rooms have not had a remodel since the 1990's or earlier. The fixtures in the tub were pulled from the mounts, the wi-fi is substandard, and the floor was not carpet but something else that was sticky and retained dirt. I will not stay at a Howard Johnsons again.

If I could give this a no start I would. The first room they gave wasn't even cleaned fully, but the second room was worse. One of the beds were broken, there was no hot water! And there was and awful smell. The rooms are old and need more then a half assed paint job. Front desk did nothing after switching us the first time. Thankfully my son got us a different hotel the next day. Was not offered a refund or apology.

I booked a Deluxe room with two beds for three people... but the sheets were very stiff, and the mattress wasn't very comfortable. There were towels for only one person, and the shampoo and soap were far too miniature—barely enough for a single person. As for the coffee maker, there was no outlet on the table to plug it into, and there were supplies to make only one cup of coffee. The refrigerator NEVER cooled down the bottles of water and juice I had purchased. Furthermore, the staff wasn't very friendly.

..when I decide to zomw ro check out she told me that they were able to put the ...dresser back together...and she ended up telling me that I wouldn't have to pay because ..it wasn't broke ....

Hotel was a bit old looking from the outside but once I entered to check in I wasn't as nervous. The young lady was nice. The outdoors smelled like marijuana so upon going to room I was scared. The room was clean and the biggest I've seen for double bed actually. There was an ironing board but no iron. My room was cleaned each day and I liked that. From reviews I was nervous about hot water but I can say after 3 people showering right after one another that wasn't an issue for us at all.The location was good being I was in town for my son's graduation.Upon check out I've never encountered where a staffer goes to check a room before giving back a cash deposit and that was definitely a inconvenience for me having to be gone by a certain time to make it ceremony. Another thing the woman didn't have change to give me deposit and I've never encountered that before. Most hotels put in individual envelopes. I was able to borrow $50 to give in exchange for $100. Overall I would say the place was decent and the location was great for me

Yes

Loved

Great

Stay and staff was great made sure my wants was taken care of. Staff was patient due to my disabilities. Housekeeping was amazing.. Good hotel I just wish drink machines was upstairs

I did not even stay there! I walked in the room andbit had roaches. So i went back to the front desk and they refunded my $50 deposit and now im fighting with expedia to refund my whole money!

Very well located but rooms can be improved, looked old

The room smelled of mold. The carpet was stained. The pictures that is shown online isn’t the way the rooms looks in person.

Good clean room, but not what I asked for! Cold showers are not my favorite.

Everything was fine.

No hot water,

The room was neglected it did not have hot water . Didn't even bother staying still had to pay for room. Nothing like it's advertisment.

Room reeked of cigarettes. Plastered holes in the wall. My favorite was the fake phone on the desk that had no chord. May as well have been a prop. Never again will I stay there

The complementary breakfast is terrible. Y’all need to get some good creamers for the coffee and some Splenda for us folks who do not use regular sugar. Get some donuts get some fruit get some orange juice or apple juice, and small boxes of some cereal. The breakfast need to be better.

Excellent stay

Didn't stay I canceled because the room was a biohazard.

Front check in lady was polite, professional. Did not have time to try their breakfast due to my schedule. The room's ceiling was falling in, and water dripping on occasion. Bathroom floor was atrocious - tiles literally raised from floor and dirty. I'm somewhat shocked that Wyndham would allow this place to be in their group. Lots of grunge, everywhere in the room. Medium/rough part of town - didn't know this until booked/paid.

The layout was great of the room. But the room just was beat up.

Friendly reception.

I love how quiet and clean the outside was and the staff they need a bonus they were nice smilng engaging clean (lol) but yeah im most def comimg back thank u for your service merry Christmas and a happy new year 🎉 😊 ☺️I'm glad to become a part of the family

The pictures look much nicer than the hotel is. The staff was nice. Don’t count on the breakfast. We never had service to our room during our stay, so we were charged an extra $100 because of the garbage between our two rooms. Apparently we’re supposed to take our trash to a dumpster without having extra bags to replace them. The plug by the hair dryer didn’t work. We had to go get towels since we didn’t have enough for the room (only 2), and had to wait until she could get some. A woman was screaming for help above us one night. 3 guys vs 1 girl. Husband ran up. Convenient location, but would not stay there again.

Front door looked outdated but all in all , slept well shower clean, room clean.

It was clean and beautiful bright colors

Morning front desk person was absolutely the rudest person EVER

The room wasn’t spotless but the bedding is perfect. The staff are absolutely amazing.

Staff was great. Location nice. Hot water wasn’t working so Luke warm showers

No hot water but $50 deposit required?

No hot water and a $50 deposit! Why???

I was told that I wouldn't have hot water. I let her know that they said the same thing the previous month, but they charged a $50 deposit. When I checked out the same girl inspected the room and said that she had to keep my deposit due to damage! I forgot that I fell asleep with a bite of a Reese's cup in my mouth, so it rolled out of my mouth onto the pillow and the sheet. A very small spot of Candy on the bed. This is ridiculous! I know so because I was a manager of multiple properties for IHR in the past. This very unprofessional girl is on a power trip! I'm a terminal cancer patient with a brain aneurysm. I did call the police to the property to document this ridiculous incident. I know how the industrial bleach works. It seems the you're not supposed to even use the bed which means they don't want to change the sheets between guests. This property is the worst low class dump in that nice area!

I booked two rooms. I put in the requests that I would prefer them joint rooms. I get there to check in and find out that not only are the two rooms not in the same building, but the second room is in a building with no hot water. So I asked to cancel the room with the water issues. They canceled it before I paid a deposit. I paid a deposit for the second room and when I walked in, there were covers balled up on the bed, meaning they did not clean the room between us checking in and the last person checking out. Which also means that those same sheets were on the bed. There was urine and cigarette butts in the toilet and there was a very loud “Mary Jane” smell coming from the room. I went back to the lobby to report this. The front desk attendant repeatedly said “I’m sorry, they told me they cleaned the room”. I decided to cancel my room. She cancelled the room, gave me a refund for my deposit and then told me that I would have to reach out to the third party site that I booked through to receive a full refund. I reached out via chat. They said that they had to contact the hotel to see if they approved my refund and then they said she DENIED my refund. I will never step foot in this or any other Wyndham location again. They kept the money I spent to book the room, and the third party site processed a refund on their end.

There was not a Continental Breakfast.

Room was clean, bed no so much, animal hair all over the bed and BED BUGS ON MY BED.

Very nice employees , clean and quite place

Friendly staff, very kind and pleasant! Above and beyond

Nothing like getting into a bed and your pillows are wet because the wall had a big water bubble on it. They opened the next room door and you got hit with a strong smell of mold. Something has been leaking for awhile and they have not been checking there rooms. Ice machine didn’t. Work. Had to change rooms into a double bed . Didn’t like that at allwork

I had a non working remote and the outlet to the microwave was not working.

Bathroom outlets did not work- ceiling falling in- breakfast consists of coffee, toast, cereal.

Very nice

Every thing was wonderful and staff was very friendly & helpful

Check out lady was rude I wasn’t able to get my deposit back due to my daughter wetting the bed and jelly on the sheets so they don’t have a washer and dryer. I wasn’t upset a little annoyed then the front desk lady got rude with me for no reason

The location was great, everything you need is right there, but the hotel could be a little cleaner, carpets, wall and doors are dirty, electrical wires are exposed, and the receptionists never smile just plain unpleasant, not disrespectful just mean.

There was no hot water and I wasn’t told about it. They also didn’t give me a discount on the room

Staff were good. Location was ok. Room was less than good. Baseboards in bathroom were lose from wall. No bulb in one bedside lamp. Over priced for condition of room.

Good

No thanks

The property AND room was neglected. The pictures do not represent the status of the room. We asked for a change of bedsheets and they stated they did not have enough for the daily change and couldn't provide any. The room was not vacuumed or dusted.

Very friendly

Rooms were exceptionally clean and the staff was very friendly and hospitality was excellent! I would recommend staying there. This hotel was not my normal place to stay but the staff’s attitude won me over! I give it 5 stars!

No hot water. Staff was courteous.

Was unable to stay due to not having hot water

Reserve a king room. Non available. No hot water. Had to go to a different hotel

No hot water at all they can go all the way to HELL

Water heater was broken. Credited $20 for that for a 3 night stay. Bathroom had ongoing water damage. Housekeeping did a great job checking and cleaning the room daily.

Property definitely needs updating but staff was great.

Close to a lot our plugin for the microwave and fridge did not work they only had a coffee pot no coffee overall it was ok the room was clean

No hot water for 4 days. Had to leave early because I could not shower. Still had to pay for days not there because hotels.com and hotel were sorry but not sorry enough to let me cancel the reservation because I paid upfront.

Dirty

H

THE ROOM WAS OK BUT THE BED WAS UNCONFORTABLE AND PEOPLE WERE OUTSIDE SMOKING WEED. AND MY DAUGHTERS ROOM HAD ANTS AND SHE SAID THE FRONT DESK GAVE HER ATTITUDE BUT DIDNT CHANGE HER ROOM OR OFFERED A DISCOUNT NOTHING.

Rooms were clean

I am mobility limited and laundry was upstairs

Yes the room had roaches

Was charged twice from the hotel plus hotel.com, room had a German roach crawling on the wall. Asked to switch rooms, switched and still found dead roaches in the corner of the room. Breakfast was not at all how advertised. Completely misinterpreted.

My stay was more than expected, and in a very convenient location, room was clean and comfortable.

The rooms are extremely run down, which makes them look dirty. repairs are needed, and pest control would help.

This staff was so amazing! Let my son check in early. Carried on good conversations with him! Took amazing care of him!

This is an extended stay hotel that is mis represented online. I would not recommend this place to my worst enemy

The associate at the desk, Jacqueline, was really cool. She was very professional with a great sense of humor, she was my first impression of the hotel, and it turned out to be very good. Thank you!!

Room service showed up as expected the following morning. After the first morning there, room service showed up only once during the remainder of the week with an attitude. Lady yelled at me due to me taking out three small Walmart sized bags of trash and sat them next to a wall in the hallway. Room service lady told me there was a dumpster outside and pointed at it. The reason that I put them there was due to room service not showing up, even after telling the receptionist to send them up for trash and to give us new towels since the ones were used multiple times. We even asked to borrow tbe vacuum for us to use, it didn'tshow up either. Most of the trim needed to be painted again, outlet cover needed to be screwed back on, moreover the carpet needed to be cleaned immediatly. I would go back it, if i had nothing else as a roof over my head.

I booked two rooms at this location. I received a called that 1 out of the 2 rooms were not available. The 2 room was supposed to be none smoking and they gave us a smoking room. The room was horrible,I couldn’t even breathe. The manager Mark wasn’t professional nor did he have good customer service skills. I’ve never experienced something like this at a hotel. I would not recommend anyone to stay at this location.

I didn't like any of it roches crawled all over us was in our refreg I didn't steep because of the roches all over me I even had bugs in my dirty laundry and they are now in my home I feel you all should pay too have the extermnator treat my home it's just the right thing too do

Unexpected Bad Stay, they ran out of towels after booking the entire Motel, Yes Motel. It was not what i expected as a Howard Johnson property. Fort Benning graduation was close but, now i wish we would have paid for better.

I had a very poor experience at this hotel. Housekeeping never fixed the beds or provided fresh towels, even though I requested cleaning and specifically asked for the floor to be mopped. I let the staff know I would be out for several hours to give them time, but when I returned, the room was completely untouched. When I called the front desk to follow up, the receptionist was dismissive and unprofessional. Later, a staff member arrived with dirty mop water, at which point I told her never mind. The overall cleanliness of the room was unacceptable the sheets were stained, the rooms are outdated, and the service from the morning staff was unfriendly. The only positive note was that the afternoon staff seemed more polite. Unfortunately, I would not recommend staying here due to the lack of cleanliness and poor customer service.

Good

Everything was wonderful

The room smelled like cannibas, there was a hole in the wall which was covered by an ajar plastic cover , cockroaches. Gang members Loitering in the parking and no security in the parking lot. Needless to say I checked out early and left.

Dirty no soap no towel smell

Bugs.

The pool was closed. It was very noisy. No water pressure in shower , no hot water for the shower.

Or

Disappointed, encountered lots of small roaches throughout the room and lamp not working, had a short.

Nice

I got there they gave me a room bc my hotel I was going threw messed mine up I told the lady I’ve been in my car for 20 hrs driving with my 2 dogs an wife an she told me she had a room for me for 380 but I could get on the website to get a cheaper price so I did today when I was sleeping they call me an say well u didn’t tell me anything about ur dogs witch even the cleaners said I said something about my dogs because they were staring right there when I got check it now there trying to charge me 180 buck on my card before even asking me on top of they kept my deposit for no reason bc they said I didn’t pay the pet fee but they never told me anything about a pet fee and the whole time I was there room service never even came in my room to change my bedding I had to go an ask an charge it my self I went all day yesterday waiting for clean bedding an had to kept going down there tell they would give me new bedding I want a refund it was the worst experience I have ever had to go threw then they called the cops on me for trying to take my money an took my money when I have been there 4 days an they knew I had the dogs the first day they seen them the whole time I was there an even told me my big dog was so beautiful

Roaches roaches

This was convenient for where I was going. The photo is misleading as to the rest of the property. The first room was nice but had a moldy type odor. We were moved to another room that looked the same. Went out and returned. Woke up to a wet floor and bugs. Canceled second night.

The service was excellent. Everyone was very nice. I was disappointed cause pool was out of order. I feel I should of been contacted to let us know pool was not in working order before our stay. The pool was the reason I chose to stay there,then to find out at check in we couldn't use it. We stayed 2 nights then checked out early to go to another hotel with a working pool.

I am sorry I booked this stay and will not recommend it to anyone.

I was in room 118. The room smelled moldy. The door had a huge gap under the door. There were cockroaches in our room. Other than that the overnight stay was ok.

Run very far away. Violates ADA rights

There was fly bug that bite you had to go buy insects spray the mattress on bed was lump size carpet on floor was smelling as if it was mode an dirty pet hair on sheet but I couldn’t cancel my reservation so I had no choice but to stay not again area was great for shopping an eating

Rooms are showing wear and rust , beds were very good, however

Very nice and clean. Nice staff

The maintenence of the property: paint, sun damage, carpet repairs need improvement. Price fair for location. Dont make this an extended stay. Please.

Friendly great customer service clean

Didn't recive my $50 deposit

Ok

The room provided showed signs of wear and tear, no deep cleaning or high dusting performed, base boards dirty, lamps dirty, overall condition dirty. Dead roaches found in room, hair dryer burned out, TV in first room not working.

Nice staff nice room just watching folks smoking weed and handing it off to others. Also throwing trash out of the car. Makes me feel unsafe

My cat climbed into the box spring. When I lifted the mattress to get her, cockroaches scurried out. The USB ports and outlets did not work on the lamps. The staff were very friendly and accommodating.

It was a good stay, wish there was a full breakfast bar AND an elevator..

They refused to honor my 95 year old parents request for a handicap accessible room non smoking, which I paid for

You get what you pay for

Terrible customer service.

We walked in briefly and walked back out. Saw black mold above the window and it smelled like second hand store. It felt like it was a room replica of the 1950’s. There was no way we could stay there. There were multiple vagrants sitting about the property smoking cloves and cigarettes and trash was everywhere on the property. When we complained to the staff they said, well it is a motel and it is what it is.

Just one of the rooms have a weird smell but otherwise everything was good

staff were nice and friendly but room, and hotel conditions need improvements. AC in first room didn’t cool good even with thermostat at 60. I asked to be moved and second room’s air was better.

Nice room could use a little fresh paint and hot water was scares

This hotel was scary!!! dangerous looking people hanging around. The room was filthy! I found 2 crickets on the beds. The manager, Tawana, banged on our door insisting I hadn't paid, insisting I come to the office to pay. A few minutes later she came back to tell me I was right and had paid, but she yelled at me anyway.

I didn't check in

Room was very clean and quite comfortable and I will be back again

Room was very nasty bugs in bed, blood on floor by the bed, ceiling was falling in? People upstairs made so much noise and room had awful smell. Will never stay here again. Pool also closed

Pool was closed, no barbeque available like listed, facility was stinky, dirty, walls and ceiling peeling/falling apart, in the middle of town

Not very much to like

Clean Room friendly staft Price wasnt bad either

There were holes in the fabric chairs and couch. There was a bad odor in the room, carpeted floors were nasty. Wasn't fit to live in. I booked 3 nights and as soon as i walked in the room is as fast as i checked out. Drove all the way from Texas for this inconvenience.

The stay was accommodating.

Typical cheap motel. Mold and dead bugs in tub. Rough as heck sheets. Crappy TV. Area is good for shopping and proximity to base.

The staff wasn’t friendly

The floors were disgusting while we knew this was not going to be a five star hotel. We were hoping it would be comfortable and at least Clean and not a bunch of sketchy people hanging out.

The property was ok. I mean i got what I paid for. We just needed 2 beds for 1 night. They were supposed to be queens, but they were small. The faucet for the sink was hard to shut off. Our room was clean tho.

The rooms DID NOT look like the pictures on the website. The rooms were dirty, they only had two towels in the bathroom, the walls, doors and door handles were dirty. It smelt like cigarette smoke. There was people drinking and walking around all hours of the night. We didnt even stay our last night there because it was so dirty and sketchy.

I seemed to be interrupting the male clerk at the counter seeming to be playing on his phone as I was trying to check out. I walked up and he did not even acknowledge me. When he finally realized I was there, he continued his phone play time while walking to the counter. No eye contact. I found this very disrespectful. Then he had to come see the room himself before authorizing my refund for the $50 deposit. I've NEVER had this happen before. Just strange! On another visit to the front to see the clerk earlier in the visit, the young lady was doing something with her hands all in her hair. And she continued to do so. We will not be coming back to stay at this motel! The only good thing about it was the location was near several shopping and restaurant options.

Had a nice stay. Pretty quiet place to stay

Got bedbug bites from this stay

N/A

Never stayed at this motel. We checked OUT ten minutes after checking IN. My receipt was for a double bed NON-smoking room when the receptionists both told me I had booked a SMOKING room, regardless of my written/emailed confirmation. The area was unsafe and there was a car broken into while my family and I were checking in. Again, we NEVER stayed at this location and I have yet to be refunded. DO NOT stay here. Our whole experience occurred within a matter of 15 minutes. Thoroughly disappointed and frustrated with the entire endeavor.

Na

As a result we were very frustrated and left even though we paid in advance. Never again but then we’ll probably never stop in this town since it was a random selection in the first place

Ms. Jones is an amazing property manager.

For the price it was great! Clean, comfortable bed. Great customer service.

I loved the location and the staff was really nice but i disliked that the water was ice cold the entire time and there were roaches crawling everywhere at night :( kinda disappointing for a room that expensive.

Ceiling falling apart - area was convenient for Fort Moore

No no

Staff were the best thing about this hotel.

Dirty, cigarette smells so bad

No breakfast Hard to make an old rundown building nice Highlite? Visit with lady at checkout Friday morning

Staff was very rude, requested a late stay price 20 dollars waited for approval ended up falling asleep they ended up banging at the door @12 with an attitude and told me I wasn’t getting my deposit back..

I come to this location every time I am in Columbus. It’s always very clean and it’s convenient! I love the location! It’s around everything! It will always be my go to location when I’m in Columbus.

Staff was attentive and great. Facilities are dated and under kept a bit. Beds were comfortable and price was extremely reasonable for what you get. The breakfast is lacking a little, but hey it was free so. I have no worthy complaints about my experience.

Not enough breakfast items for my family of 3. Food? What food? Staff too busy or inconvenienced. Have not received my deposit back. Room left cleaner by myself than when we came

The room was spacious, but beds are not comfortable and the bathroom extremely small,and smelled of marijuana all night while room

My room was everything i expected it was so nice im definitely going to book again

This place was dirty, smelly and everything was rusted. Items from the previous guest were left on the floor. Nasty place. Never again.

Front desk was very helpful, check out was a little difficult

This is my second time coming through to this hotel. It was very clean and it was great customer service! It will be my main stay hotel from now on when I come to Columbus. I love it!!

Smelly and tv didn't work

Enjoyed my stay

Great place to stay! Great rooms that are clean, comfy and cozy. Basically, sat in front of all the shopping and restaurants you'd need. My company stayed one night, but it's very much able to accommodate extended stays with the rooms having mini fridges and microwaves.

Both the outside and inside of this property was unclean

So dirty did not stay

Staff was helpful and accommodating when there was a booking error

Staff was very nice and helpful

This place was absolutely the best hotel I've been to in a long time! Im definitely coming back next month! It was definitely super clean & the staff was amazing! And its very convenient to shopping & everything! I had never been to Columbus so it has me wanting to come back more often!

Best customer service

Only place available. Wish we had just gone to a hurricane shelter. Carpets were wet. Mold everywhere. One room had broken nonworking tv hanging off the wall. Front desk person screams at people over the phone. Just appalling. Never again.

It is very old and outdated, the pictures they show are about 20 years ago! We had knife holes in the wall of our room! We couldn't use the pool because they said " the chemicals were not right"!

A

Room was clean. Bathroom sink counter broken phone not working. Need to revamp your website still says smoking rooms but all rooms non smoking web site said no pets but we saw some pets in adjoining rooms.

I went in a couple of rooms and they had roaches. I don't do roaches they travel in a group. But the front desk worker let me other rooms and I found one for the weekend and it had no bugs in it I appreciate the accommodation truly. It was quiet the pool was open my kids and I enjoyed the stay. Plus we love the variety of restaurants and walking distance

Room have some nice TV furniture and very nice mirror but other need to be change asap starting with the beds and mattress also the bath sink was clog. They can also replace simple hardware things. They need to clean the drain around the pool that is full of cigarettes, look nasty.