Suburban Studios Columbus Fort Benning Area

Don't believe the property pics. This place is old and dirty.

Hotel has roaches, rat traps all over the outside, and the whole thing smells like damp w33d and mildew. We’re trying to save money while we get our new place set up and wanted a place to cook and store food. Fridge and freezer haven’t worked the whole time we’ve been here and flooded the kitchen area. Ive extended our stay a few days at the time as needed and even the GM has helped me do so. I always pay in advance. Today I try and go to extend a little further and they don’t want to. They claim I haven’t paid my pet fees. But if I pay in advance why are you not charging them at that time? So now I have a note on my account stating I have to pay new deposits and pet fees under a new reservation. We’ve been here since 5/23 and as of 6/12, still no working fridge. I asked the GM about a refund and he said corporate has to approve it. Corporate says it’s a privately owned location and it’s at the owner or GMs discretion. So who’s lying?! There’s always trash and old food in the stair wells, people’s dogs doing their business and leaving it all over the place and now they won’t let me extend my stay, they want a whole new reservation and more deposits from me for my dogs, that I take off premises to do their business and exercise. There is a case open with corporate, that’s your best bet to make sure some accountability is appropriately taken. Given the other reviews, it seems customary to give well

Rooms smells of cigarettes and weed along with a super potent musty smell like water has been trapped or something, floors were damp, bed uncomfortable. Stayed here a month or so ago as well and was told they were out of toilet paper when we ran out so had to go purchase some and was told the exact same thing this stay.

everything was perfect for my stay

I liked the location to a certain extent. The price for the stay was also great. The hallways and room had a really strange smell. Even after buying air refreshers and disinfectant wipes it still had a lingering smell. I woke up the next morning really stuffy as well

I guess just the location What let's see, I had to wait two hours to get into my room because my room was not clean. And then in the room, then I paid for a king size to your suite was not the king size studio suite.It was a queen bed. I try to take pictures to show booking. But whatever format you argues for pictures, what now let me send the pictures. They kept saying, too large. And I shrunk them down as small as I could get them. There was dirt and grime in the refrigerator on top of the refrigerator inside the refrigerator in the doorway of the refrigerator. There was hair in the shower. There was hair on the bed. There was blink and dirt and mole inside of the ac.Unit. So it was just a horrible thing. When I asked for a refund that told me, I could not get one because of the deal with booking, and then there was no breakfast at all.When you said there was breakfast on booking. So truth be told, i'm so glad that my company will not be sending me back to columbus.To do any work, and I do not have to stay at that horrible hotel again.

Bad

Staff was helpful checking in and out. They are courteous.

Clean room

Bad

I didn't eat it

The room smelled like cat piss and the whole building smelled like cigarette smoke.

Passable

Couple of the front deck people The cockroaches the fridge that had rust over the front door covering it completely the broken light no. Blanket clogged toilet

He was next to other nicer hotels that I should’ve stayed in Had a lot of roaches and bugs in my unit from day one it was dirty everything was old, the hallway smelled really bad for the amount of money you’re spending there. They should’ve accommodated some kind of à la carte breakfast. The vending machine soda drinks was damn near three dollars, and it was just a horrible experience. Had a rose crawling next to me while I was laying down on the pillow. I asked for someone to sweep and mop and no one never came. All the day was come and spray a chemical to get rid of the roaches, but that didn’t get rid of them.

Couple of the front deck people The cockroaches the fridge that had rust over the front door covering it completely the broken light no. Blanket clogged toilet

He was next to other nicer hotels that I should’ve stayed in Had a lot of roaches and bugs in my unit from day one it was dirty everything was old, the hallway smelled really bad for the amount of money you’re spending there. They should’ve accommodated some kind of à la carte breakfast. The vending machine soda drinks was damn near three dollars, and it was just a horrible experience. Had a rose crawling next to me while I was laying down on the pillow. I asked for someone to sweep and mop and no one never came. All the day was come and spray a chemical to get rid of the roaches, but that didn’t get rid of them.

I didn't eat it

Unless you are trying to save a couple of bucks, do not stay here. The property is disgusting. In order to turn on the shower we had to use pliers. Yes pliers. That were permanently fixed on. There were dirty socks in the room. Smelled like B.O. immediately when walking into the room. Staff was rude and seemed like they were being inconvenienced for us checking in. Do not recommend.

The staff, space in the room

The staff, space in the room

The room smelled like cat piss and the whole building smelled like cigarette smoke.

Everything

Exceptional

Clean rooms

this was by far the WORST stay in my life. roaches and spiders everywhere, mildew stench everywhere, holes in the wall smoke marks on every surface, the floor by the tub was completely lifted, the staff did not clean anything properly and was not professional in any way. charged my card an extra $430 and still trying to get the money back from them, crackheads in the lot tried to harm one of my family members and everyone doing drugs/smoking everywhere. do not come here ESPECIALLY if you have children/elderly people

The bed was decent. That was really about it. The entire hotel stank of pot. The toilet ran constantly, the air conditioning was lousy, the refrigerator had a leak inside and the doors were put on backwards so they opened toward the wall. I was there for two weeks before I finally got my room cleaned… I was told that they only had two housekeepers on staff and they couldn’t get to everyone.

The bed was decent. That was really about it. The entire hotel stank of pot. The toilet ran constantly, the air conditioning was lousy, the refrigerator had a leak inside and the doors were put on backwards so they opened toward the wall. I was there for two weeks before I finally got my room cleaned… I was told that they only had two housekeepers on staff and they couldn’t get to everyone.

Pleasant

Exceptional

The room was very nasty and had roaches everywhere especially at night time the carpet was terrible the furniture was beat up and terrible also I like to get my money back or some of my money

Exceptional

Bad

Pleasant

I made a reservation on hotels at 11:30pm on a Saturday and went to check in and was told she gave the last room out few mins prior. I was told she didn’t see my payment and couldn’t give me a room, told me I needed to disput with my bank and didn’t offer any kind of refund! Terrible service, hotels.com was nice enough to offer a refund but this hotel sucks and the overnight check in staff!

Exceptional

Good

Very poor

The Air Freshener in the lobby is overwhelming, but can't beat the price and location!!

Yes

Very good

Absolutely no fire alarms in the rooms!!!! I’m HIGHLY MAD! My husband paid less at a holiday inn off victory Dr!!! And no military discount for a military town!!! Wow

Ac keeps cutting off

Very good

Booking.com cancelled my reservation and took my money off my card and didn't refund me

GM was unkind and refused to speak with me about room condition also I was given room key and the room was not clean. No refund given. We did NOT STAY. Horrible hotel, unsanitary

Good

Very clean and staff was really nice and the room was very clean and spacious

Very clean and staff was really nice and the room was very clean and spacious

Exceptional

The cage over the reception area was too much Roaches

The cage over the reception area was too much Roaches

Exceptional

Superb

The location was okay because it was near fun things for my children. But the room has mold and they wouldn't move me. That's the only thing they had positive was the location to be able to get to fun things for me and my children. However I would not recommend at all roaches flooding toilets cigarette smoke smell everywhere and the windows don't close. My toilet was leaking the whole time I told the staff they said I never told him. They sent someone to fix it toilet and the toilet still wasn't fixed I asked him if I could leave to another room they said no. They also had a power outage which made the room even more undoable did that want to give me a refund.

nothing everything

Facility does not have breakfast needed to be cleaner washing machines did not work. This hotel does not have anything for customers like a gym or even an office area A gym if not a gym breakfast office area something else no pool okay

Good area Room smelled and was not clean

I did not like the property very dirty It’s not clean, it’s not safe and they have roaches and the building smells old

Nothing, we did not stay here because on arrival to the room we were met by cockroaches! Cockroaches and unfriendly staff who informed no other rooms available and when asked about the bugs, she simply said I don’t know I’m not housekeeping. Then we cancelled for a fee but never received the remaining refund!

There’s nothing to like in this property. The worst place I attempted to stay but the dirt, cockroaches, and rusty fridge, I checked out and they refused to give my money back. Cockroachs everywhere, rusty fridge and stove, dirty bathroom

This is the worst hotel ever the lobby smells like marijuana the front desk agents is very unprofessional booking.com needs to take it off there site the rooms don’t even look like the photos worst please don’t book this hotel don’t book this hotel you will be very disappointed Nothing ever thing was bad

The room had a strong, overwhelming odor that appeared to be an attempt to mask something with bleach or harsh chemicals, which only made it worse. Even more concerning, there were roaches present throughout the room. The conditions were so unsanitary that we did not sit down, unpack, or stay even briefly. We immediately left the room. When I notified the front desk, I was told there were no other rooms available. Despite the obvious cleanliness and health concerns, I was informed that they would not issue a refund due to their “strict refund policy.” I escalated the issue and spoke with multiple staff members and management, yet received nothing more than the same generic policy response—not even a single apology for the situation. Because of this, after an exhausting 11-hour drive and arriving late, I was forced to search for another hotel last minute and pay for three additional nights elsewhere, on top of the money already paid here for a room that was completely unusable. It is now clear why this property relies so heavily on a “strict refund policy”—once guests actually see the room, I can’t imagine anyone willingly staying under those conditions. Cleanliness and basic customer care appear to be severely lacking. The manager and ownership should be ashamed to operate this

Roach was in the room, bed covers was dirty, did not receive room service as requested

Bathroom water didn't work toilet water kept running the room had been smoked in never will book their again

Nobody was there to check me in, called multiple times and couldn’t get my room

The building and rooms are not well maintained.

Everything

Everything about the place the staff is entitled so is the GM there's no professionalism

Everything bout this place is a lie. I will be filing a police report.

bar bar drink

The smell of marijuana reeks

I have ever stayed in. The stuff was rude and combative. Day five of my seven night stay wow having my key remagetized, i was approached by staff who demanded to know my disabilities and the reason for my support animals. I proceeded to tell her that I disclosed everything on check in. She continued to harass me about a deposit. I may or may not have paid and didn't remember five days later. She would not allow me access to my room until I heard her out. The carpeted floor smelled like pee. The burners didn't work. The microwave was broken. The furniture was falling apart. The beds were so stiff and hard, My body ached when I awoke. The entire place smelled like pot despite their no smoking policy. I was harassed and hustled for money by people hanging outside on property. If I had a few more minutes to think about it, I could probably come up with another ten or fifteen things that were absolutely mortifyingly disgusting.

The girl that checked me in was amazing

Rooms a little outdated but over all good stay

This is NOT for families. It’s seems to be a shelter, not a hotel! The reason we originally selected this was for the kitchen and location (Army graduation). AVOID THIS PLASE! We left 20 minutes after checking in.

It was nice ..

The room was dirty. Roaches.

The stay was horrible. The room had roaches. I went down stairs to let them know, the only thing that was told from clerks is that they have no available rooms and that the front desk closes in 30 min. I was never given info regarding the rates or a refund. I WILL NEVER EVER STAY THERE OR RECOMMEND ANYONE TO STAY THERE

It was very quiet which was a plus. Room was bare bones but served its purpose. Definitely needs some updating

Nice place to stay....

There was a freaking cockroach crawling in the bed.

Needs updating, but super nice property

They have roaches & ignore you when you say something about it

The front desk clerk was very professional but the business is way overdue for a upgrade

Dirty room

Everything was OK until we found several roaches.

Bugs Key card had to be rekeyed everyday of stay Front desk staff try their best

Upon my arrival the front desk was closed off. The area where the clerk sits behind the desk/counter top enclosed with storage unit type door.

So the front desk staff was not very personable. This is not a true hotel. This is more of a weekly/daily rental place. Parking lot is horrible and needs attention. Finding a dead roach was not all that thrilling. People were smoking weed in the parking lot on the tail gate of a truck. Making us do a towel exchange and only letting us have 2 towels for 3 people was very annoying. Over all. Spend the money and stay somewhere else.

It is very barebone. Nothing in the kitchen area.

I had to go up to room twice because key card wouldn’t work and she had to give us a different room. Trash and pizza boxes outside the exit door. Try to use the stove and light switch in room both kept flickering. There was a stench in the whole building and the hallways were almost pitch black ..

Good Services

Think drug motel. Hard beds. Will never come back.

It was okay

Nice place for temporary stay

Pictures are extremely outdated. The room we were first offered had both windows open and didn’t close all the way, bathroom and room smelled like vomit and whiskey, appliances were rusted out, and missing cabinet doors. Second room we were offered the windows still didn’t shut properly, the latch on the door was broken, and shower head was also broken and leaking. Oh and if you want a refund or to cancel your stay you can’t it’s against their policy.

Nice location and my room was very clean.

If you just need a place to lay your head, this is in a great location. And the beds were comfortable.

The room I stayed in was very terrible

I was very disappointed with the amenities. A kitchenette was booked, but no dishes or pots and pans were available. Clean towels were only available for a $3 per person per day fee. The bathroom sink leeked water all over the counter. The tub appeared to be uncleaned. Even if you paid in full before arriving to the property no refunds if you leave early. I had a two night stay but only needed one night. Room was never cleaned during my stay. I have pictures but there's no place to upload them

Bathtub no stopper I wanted to soak my legs were sore .. No outlet for charging phone had to unplug alarm clock No tv signal at all !! Very bad experience

It was very relaxing and the staff was very friendly

The person that checked me and my boyfriend in , took my phone number that I used to check in with and texted me , he is very weird , he blocked my phone number from the hotels phone so I could not call and make a complaint , for some reason he was staying in the room right next to ours , every time he would hear our door open he would open his door too. That is very weird and unsafe . Please fix this , I’m afraid he will do worse to others.

It was good. The only part I didn’t like was it had a kitchen but no cookware, no cooking utensils, no dishes, nor dishwashing liquid. I had to go back by the house and get that and go back to room. Good thing I didn’t stay far.

My husband and I decided we needed some much needed alone time and didn't want to spend to much money cause we knew we couldn't stay all night we only had a few hours before we had to be back home with the our child ...as soon as we got there I noticed the floors had not been swept or moped hints the fish oil vitamins on the bathroom floor ...and I really dont know if the sheets where clean sheets or not because they looked wrinkled and had hair on the pillow cases ...so we just left the bed made and did what we came to do ...lol...and when we was done I removed all the sheets and pillow cases from the bed and three them In the bathtub ..your welcome ...

The stay was not great but I made it work. Check-in was fine. However I soon found out they don’t do room cleaning unless you’re there for 10 days or more. Further more they don’t exchange your towels unless you pay $3 for them to switch it or else you have to wash it on your own if you want them cleaned. Not that they were soiled but I asked just to know. The box springs for the beds were exposed and not very appealing to the eyes is all I’m gonna say about that situation. I instantly regretted not listening to my sister about bringing my own bed linen. There’s also a microwave in the room but no plate inside it, maybe it was just the room I was it I couldn’t be sure. And the hallways from the elevator smelled strange to me. It’s okay for a short stay if you’re just needing a place to crash. Apart from that it was okay at best.

The only thing i was disappointed about was the loud banging on the floor from the other tenants.

Hard time getting clean towels. Cleanliness of the rooms needs to be improved greatly.

This was probably one of the worst hotels I've ever stayed at. It's an extended stay "hotel" which usually has construction workers in it, but this one didn't. Anyway, we checked in around 1030 and the front desk was closed. We had to call a numbr on a sign to get someone to check us in. The guy responded quicly and was very nice. We took the elevator up to the third floor and when we got out, we entered a dark hallway, and walked to our room. We didn't feel safe at all. When we found our room and entered, we were greeted by the nastiest, foul odor which smelled like a cab driver's sweaty shirt after a long, hot day. It was too late to switch rooms, so we just tolerated it and stayed. The room was dirty, but the bathroom was ok. I had the worst night's sleep ever because the stench would wake me up, then I couldn't get back to sleep because I was thinking about the horrible smell, and worrying about my car being stolen. We checked out the next day even though we had one more night on the reservation. I didn't ask for a refund, we just wanted out of there.

The cleanness needs to improve.

Water dont get hot

Room was fine, my son and I stayed for 4 days. Only thing I would have changed was breakfast. It was only coffee. Staff was great. I would recommend them.

Very noisy with dogs and children

I enjoyed my stay

This place is worth a look if traveling on business, and on tight budget.

It was a very comfortable stay. The staff was very friendly and polite. Veronica was very friendly and she made sure everything was in place and ready when i arrived. When I come back in town I would definitely be back to stay again

Booked online. While half way there I got a call and they canceled my reservation and said they would refund me. While they did that I had to stop for gas and my card was blocked for suspicious activity! So I had no funds and now no hotel to stay at!

Looked better in the pictures

Dirty

Disgusting place. Mold in the bathroom. Leaky sink. Broken and unusable furniture.

I got a room to get away from family for one night and it smelled horrible other guest were loud and hanging outside and the outside area was just nasty

The staff at this property were very nice and welcoming. But the hotel itself was quiet disgusting, stains on the bed and walls, the carpets had for sure been stained forever not cleaned once seeing there was two giant red stains on the ground making it look like a murder scene, the windows to my room didn’t close, it was all and all terrible. I didn’t even stay the first night, saw my room and immediately looked for another hotel.

It was clean

Dirty room with dirty carpet

Every thing was great except if u needed clean towels tissue are trash bags u had to go and get it yourself they don’t pickup trash

Nasty

Bathtub was stoped up had to switch rooms and when i did switch rooms some of the lights didnt work nor the stove,carpet was beyond dirty!!

The staff is very friendly the room was clean I never feel unsafe I would definately stay again

Had to wait for room to be cleaned but that's fine. Room was very clean. Bed had clean fresh linens. Bathroom was freshly cleaned and stocked with towels but no "extras". The only toiletry I had was a shampoo/conditioner combo. No fancy little bottles like the high dollar places. Who needs them? Had a little trouble falling asleep because of the air conditioner and refrigerator noises. I put on some Sirius bedtime music and drifted off to sleep.

As soon as I walked into the building, I smelled a strong odor of marijuana. The front desk said that if they find out which room the smell was coming from, they would kick them out. There was stain on the carpet in several spots, and stain on the chair. The material they used for the bathtub, made me NOT want to bath. It looked dirtier with the material they used. And whomever was listening to music and/or TV on, it was extremely loud and full of base. This NEVER STOPPED and no one said anything about the absolutely ridiculous bass!!! I did not sleep at all.

Love the property getting ready to reserve another two days

All good

I did not like the smell of marijuana at times. And I didn’t like that you have to pay extra to have your towel exchanged. Other than That the stay was OK. The rooms are Decent and the beds are comfortable.

Ok

The place was nice, but what’s the point of putting a kitchenette if you’re not gonna have any pots and pans in there?

Staff is great, dark hallways and parking lot, interior is dingy.

There was dry blood splattered across the box spring of the bed, the covers and sheets were filled with dirt, the carpet had blood stains, and someone clearly threw up in the corner of the room by the bed (it’s dried up), the toilet and the bottom of the tub (not the top) were clean at least, and lastly this was not a hotel and the night shift crew are none existent. Thanks to Ashely for all her help. But this property is disgusting and everything promised on Expedia, they didn’t have. I couldn’t leave until 7 the next morning because I got in the room so late and all of the other hotels had done their night audit.

That there is a kitchenette, sink and fridge.

I have stayed here many times over the last year for work and they allow pets. But it was ExtendStay now it’s Subarn and as a single traveling I felt very concerned for my safety. Only one lady on staff was extremely nice, she was there during the day when I checked in and out. Night staff could not be bothered. You no longer can get any dishes at all. They would not clean my room or at least change my sheets! The pillows were horrible and the bed smelled! I will never stay there again. I have to find a new place when I come in town.

Saw a live roach and tried to kill it. It went under a chair/recliner. When the chair was move to find and kill the roach, the area was very dirty with a couple of other dead roaches under the chair. The chair itself was dusty. The restaurant looks clean, your room looks clean until you have to move something. Then wallah! There's the bs. The "Add photos of your stay" will not let me add photos.

It’s close to Target and a shopping center. It’s quiet. The room was clean when we got there. We enjoyed our stay.