Hilton Garden Inn Conway

very pretty and smells amazing

Hotel was under remodel. The pool was unavailable in hotel; however, we could use hotel pool next door. My room was not cleaned properly; however, staff were attentive and took immediate action on cleaning it. The breakfast was wonderful and staff were friendly. Once remodeled, I am sure that this will be a much better experience for guests.

I understand the updating so I am very much hoping mattress, top blanket/coverlet will be replaced (and ALL the pillows ) The staff was Extremely nice- helpful. Breakfast was good. 😊 Staff helpful and friendly there, also.

The room was okay but not impressive at all it worked.

Breakfast was mediocre. Housekeeping knocked on the door 3 to 4 times the morning we were to check out, almost as if to rush us to check out.

when arrived our room air was not working, so we were moved to another room. Room did not seem cleaned but assumed was due to the renovation. Gentleman at front desk was not helpful.

Convenient Paying for breakfast and coffee was never fresh

Convenient Paying for breakfast and coffee was never fresh

Pool and laundry room were both broken and I literally booked this hotel for these two items. Since booking through Expedia the staff would note provide me compensation for their garbage facility.

Exceptional

Exceptional

Great place to stay

Superb

Kim wade

Staff

The friendliness and easy check in Very clean even though they were remodeling

The friendliness and easy check in Very clean even though they were remodeling

Breakfast was amazing and the staff was wonderful to work with! Our air never really got cool and I was woke up at 3 in the morning because of noise in the hall.

Breakfast was amazing and the staff was wonderful to work with! Our air never really got cool and I was woke up at 3 in the morning because of noise in the hall.

Very good

No warning when booking that this hotel is under construction. They have workers working until dark, so if you need quiet or peace this is not the place. Staff was not overly friendly or helpful. The front desk attendant huffed and puffed when I asked for a receipt for some snacks I bought with cash.

Did not stay for breakfast

The location was great and the breakfast was outstanding They were remodeling so all amenities were not available, the sounds from the work crew was also disturbing.

The location was great and the breakfast was outstanding They were remodeling so all amenities were not available, the sounds from the work crew was also disturbing.

Great staff nice breakfast, clean room like it’s supposed to be

We rented for the pool so our grandson could come stay with us. There was no warning that the pool was closed and filled with construction equipment. Piss poor

👍

Superb

This is a very nice place to stay.

I would not recommend staying here. It is old and a couple of things didn’t function well. The heat was a nightmare. Bad night.

Carpet in room was stained. The tv picture was bad and ready to go out.

Food was very good. Friendly and knowledgeable staff

The bartender Not worth the price

The staff and quiet location was good. I’m hoping the renovation covers slow bathroom drains, noisy air conditioning, dirty shower heads that spray all over the place.

Loud doors slamming

It was clean but you can tell it’s old Loud doors slamming

Great staff

Best food!

I came in the evening and the desk clerk was great.

One of my main points of comparison was my previous night's stay at a Comfort Inn, where I paid roughly the same price but found the accommodations to be significantly nicer. The room at the Hilton Garden Inn felt a bit dated, and I was particularly disappointed with the size of the bathtub—it was quite small and not very comfortable for a relaxing soak after a long day. Additionally, I found the food and drink prices at the hotel restaurant to be on the high side. I ordered a drink at the bar that was priced at $18, which felt excessive. Given the price point, I expected a presentation that would impress, but it fell flat and left me feeling underwhelmed. Overall, I felt that the Hilton Garden Inn did not quite meet my expectations, especially considering the circumstances of my stay. While it served its purpose, I would recommend exploring other options in the area that might offer a better experience for the same price.

Enjoyed the inside heated pool

Once we got in bed, I kept scratching my foot on something and initially I thought it was crumbs which is gross because it would have come from the previous person, but when I pulled the sheets back, it was a dried booger. On top of the bugs, booger and dirt, a moldy smell was coming from the bathroom. There was mold in the shower. I wanted to check out and switch hotels but I couldn't afford take a chance on the $100 hold not being released for me to have another hold with a new hotel tying up funds. We were in town to visit my mother in law before she passed away, so having to deal with possible confrontation was a lot. I contacted the hotel once we made it back home and gave my feedback and asked that I either receive a refund or a Hilton credit and was told I would receive a refund. Never received it.

Cleanliness Scuffed up door trim and weathered floor

Clean and nice

The hotel is very nice and clean, but dated. I would definitely stay here again.

It was a mostly clean room. There was a big stain on the carpet. Lobby made it feel really nice but room not as nice. Not a bad place to stay just let my expectations down a lil.

Staff was very friendly when we checked in. Hotel very clean, as was our room. Pool was fabulous.

Staff was great. But our room and bathroom smelled like mildew. Looked clean just had a smell to it.

The front desk staff was so friendly and helpful. The room was spacious, clean and comfortable. Your hotel was beautiful. Thanks for a lovely visit.

Nice hotel.

the room was dated. we skipped the breakfast, the staff was slow, so we opted to leave instead of wait. They should hire more people...

The TV’s throughout the entire hotel was not working. The employees were very nice/professional, but were very frustrated that the TV’s had not worked for about 2 weeks. We use the TV’s as sleep noise, so for the 2 nights we were there, we couldn’t sleep very well.

Rather not say. I just know to pick a better hotel on the next stay.

Clean room quiet and comfortable! The beds made a creaking noise when you moved on them!

Very nice and clean

The heat and pool has been broken since May and this property is made no effort to correct the issue.

Great welcome & nice, clean room. Wish water pressure in shower was better.

Friendly staff, beautiful lobby, wonderful breakfast

Awesome place will be back

Clean, quiet except the AC unit was a bit loud. Not bad.

Then, after I got back from working at my Ensono office that day, my card key no longer worked. They had turned it off... told me they had to reset their card key system, for some unknown reason. What realky upsets me is they acknowledged me when I entered the lobby, but said nothing about the room key not working until after I had gone up, failed to enter my room, and then had to come back to the front desk. Probably the worst stay I have ever had at a Hilton hotel. Won't stay there again.

Great

nice room staff was friendly! everything was clean and in good order

Breakfast amazing. The lobby beautiful. Kind staff. Loved it!

Convenient location.

Wonderful experience with my family

Friendly Staff. Spacious Rooms.

Outdated rooms

I was in conway sc not ark.

The area seemed safe and the hotel parking was full. I was not happy with the price considering the WIFI was an extra cost. I had driven about 14 hours that day so I was pretty worn out. It was easy access off of Interstate 40.

The AC unit was cooling the air but not dehumidifying it so the room felt clammy. The coffee machine did not work. the toilet broke on our last day. And the satellite TV had these static lines running through the image the whole time we were there. Also I have stayed at many different hotel chains but Hilton is the only one that charges me for morning breakfast.

Amazing customer service! Everyone was so nice. Dining options around were great! The pool was extremely small though and having two small boys with me that was a big bummer!

Nice place.

Everything was great.

Staff was very friendly and accommodating

Our room had the old carpet/furniture musty smell. The chair was sticky to touch. Definitely needs updating, spraying more disinfectant on top of disinfectant does not make better.

Beautiful place, had trouble with TV, staff fixed it, but wouldn't work later in the evening.

I only needed a place to sleep after a flight before driving back to Seattle! This fit the bill and was affordable and nice!!

Sheets felt wet from the AC all night that it was hard to sleep. Bathroom wasn’t very clean. The chair in our room was ripped up. Very disappointed in the room. Constant noise buzzing and beeping all night in the entire hotel. Don’t sleep at all.

The hotel staff was great .

All good. Would stay there again.

We booked here specifically for the indoor pool. It was ENTIRELY too cold. We could tolerate it for probably 5 minutes before our lips were turning blue and we just went back to our room.

It was ok. The chair was torn & looked to have blood stains on it. I wouldn’t sit on it. The furniture was chipped & looked to have water damage. The water pressure in the shower was horrible. I expected allot more from a Hikton

Nice and clean hotel

The breakfast was a nice difference. It seemed the crew was new at this, so it was also confusing for patrons. They were kind and polite.

Large hotel and location is convenient. Room and hotel were in average condition.

Snacks!

It was a wonderful experience for me

Did not provide room cleanup Had to go to check-in to get towels and next day coffee Staff seemed to be lost getting these items Took way too long I will not stay again

Great location! Clean and nice staff!

This location is always nice every time I come to rown to visit family.Thw room is large, neat and clean, and easy to use. My grandkids always end up joining me to enjoy pool time. They also love ordering breakfast, and all the yumny snacks.

/

Restaurant was excellent. Card system was down. Had to sign up to Hilton Honors to get digital key. Then a group was placed next to us that played loud music until after midnight. It made for a stressful and uncomfortable stay.

When I booked the reservation, I thought they had a dog area. That’s the only reason I booked the reservation and they don’t have a dog park at all so I’m super disappointed plus the carpet is in the rooms who has carpet with dogs? I think they need to do a better job on website. The Porter that helped me said yeah they don’t have a dog park and they need to fix that on their website. You just have to walk in wherever you can.I told him I had ESA dogs. Also, the sink in my bathroom doesn’t work all in all. I’m happy that I have a room, but I’m really disappointed for the rate not worth it.

Walls are paper thin - no need for a wake up call

The facility is in need of a remodel or update. It was overpriced for the condition. Having said that, I want to emphasize that the staff was exceptional. They were friendly and helpful, from the front desk to restaurant and housekeeping.

Great staff, friendly service

Very clean and quite

Staff was friendly.Rooms were clean. We felt safe, seen and heard

Free breakfast for hilton awards members

Closet door came off slides when we tried to open it. Pull out sofa was broken. Only had one good speaker on tv other was blown!

Great stay! So nice and staff was so sweet!

Easy check in and nice hotel!

Quick check in

Nice place.

All employees were very personable. Very clean & decorated very nice.

It was a wonderful stay. The room was very clean, the staff very nice. The hotel lobby was cozy with the fireplace, and the bar was nice.

Staff was very nice, but the condition of the rooms weren't so good we change rooms three times, do to heat not working in to the television not working down to the commode not flushing. But in the end they find a room which was a little worth our stay there. I would not recommend this hotel to anyone.

Good

The room was dirty. I wouldn’t stay here again or recommend this hotel to anyone.

Check it was very easy and pleasant. Thank you to the staff.

Overall an amazing place. Highly recommended.

Wonderful.

The staff ŵas very rude. They weren't helpful at all. I wouldn't recommend staying here to any friends or family.

Very clean.

We had an issue checking in but the staff handled it perfectly. Thank you!

We had an issue checking in but the staff handled it perfectly. Thank you!

Heather provided a comfortable and lovely ambiance to the room, her accent touches.

Nice clean room

Quiet, clean, friendly.

It is a very nice place for the price. I had not one issue staying there... Wifi is great! Everything is clean. I always look for bed bugs when i check in but it didn't even cross my mind at this hotel. I travel 300 days of the year and for the price it is wonderful. I hope they dont renovate it in the next couple of years because then the price will go up. It is nice just like it is and the staff were awesome. Hot!!! Water also. I loved it.

nice location

First room they put us in had wet carpet and a huge industrial blower going in the middle of the room. Second room had funky smell even desk person had a hard time going in the room. Pool are was not clean. Reservation through Expedia said breakfast included, hotel told us breakfast was extra cost even when I showed them that it was included according to my reservation…

Very disappointed. We have stayed here in the past but will not stay here again. The room was damp possibly due to lack of vent in bathroom. Comforter was dirty and had small black hairs on it which did not belong to myself or my daughter. Mattress cover had an old stain on it. Lamp bases were rusty. Curtain was actually hanging down off wall about to fall . Microwave had not been cleaned. I do not like to complain so we simply stayed the night and did not use comforter, microwave, or shower. We will not be back. In need of serious updating and remodel

Staff was kind and courteous, room was well maintained and clean.

The next day We were told it was from the elevator room across the hall. We reported it and did not ask to move because We were settled in and leaving the next day.

We booked for 3 nights. After the first nights stay there was no room service, making the bed, replacing clean towels, emptying the trash, etc. When we asked at the desk about this we were told that since Covid their facility didn't provide that service. We were told that maybe Hilton 4 star hotels still did but this Hilton Garden Inn did not. After two nights we checked out and went to the Hampton down the street where service was much excellent.

While the lobby and seating area were quite nice, the room was outdated and not as advertised. We reserved a 2 queen room and the beds were fulls. Additionally, the rooms were quite humid. There was no vent fan on the restrooms. So, showering only causes the room to become more damp.

Clean, comfortable, with incredibly friendly and helpful staff. Went all-out with decorations for the eclipse.

It was perfect for an overnight stay

Room was clean and neat. Stay here vs. the Country Inn and Suites if you are in Conway.

Happy

I had a good stay. Friendly staff. This facility is nice and clean. Lots of restaurants nearby.

The facility is nice but run down. The carpet was badly stained in our room. We later found out that the carpet stains were caused by a leak that caused the carpet to be wet. We would stay here again but would carefully check the room prior to unloading our luggage.

There was a long wait to check in, would've been nice if there were two people working. The room had no air conditioning and I had to move rooms. But the lady at the front desk was very helpful in taking care of the problem.

Had a booger in the guide gross

Quality Facility

Well the pool was indoor but extremely cold. The laundry room was nice to have available.

Bathroom clearly has a mold problem.

nice open lobby area

Easy check in. Room was very clean and comfortable

Very nice area has restaurants in walking distance. Staff are very friendly and helpful.

Didn’t know i had to request my room to be refreshed….

I was charged $30 more than the amount I booked for on Expedia. Receptionist did not communicate this with me. Did not give me the total that was being charged or the breakdown of the cost. Said I couldn’t get a receipt with the breakdown until checkout.

Our room had a toilet issue and we reported it upon checkout. There was also a problem with a neighboring room where the guest kept slamming their door numerous times. We never saw them but they were very noisy guest.

and nice TV channel lineup. Easy to use thermostat, Will definitely stay there again.!

Great staff and breakfast. Rooms outdated and moldy showers

The place was very nice but I wish it mentioned on the website that the restaurant was closed Sundays. There were options in walking distance so it wasn’t a big deal.

Tv did not work, Hotel was dirty and smelled. Hotel room floor was sticky very unimpressed for a Hilton

I didn't stay. I arrived and they did not have a room. I'm very angry with Expedia.

The check in was friendly and quick and the property was clean.

We felt welcome.

This hotel is our preferred place to stay in Conway; however, the 4th floor hallway carpet needs a thorough cleaning as it’s quite dirty. The real disappointment is the bar. Over the last few years, the bar has been woefully understocked. We stayed on Friday night and I wasn’t able to get the cocktail I ordered because they were out of all the ingredients except the bourbon. We ended up walking across the parking lot to another restaurant for our drinks. Please get your act together! After all, this is a Hilton.

Body wash container was empty and the bottles are mounted too high. I am a man of average height. I can't imagine how small woman could comfortably use these dispensers.

Property was clean and staff was helpful.

This was a terrible experience to book. I definitely won’t make that mistake again!

Last min reservation. Never fails to impress. Love Hilton garden Inn in Conway, AR.

Staff very friendly. Clean and comfortable.

Lovely property and very nice room