Hilton Garden Inn North Dallas Central Expy

Stayed in room 414 and the tile was broke on the bathroom, the sink water had to be forced off every time or it would run, and the condition bottle glued to the wall fell off and scared us to death. The halls smelled yucky and most things smelled like weed. I understand that you don’t know people will smell like weed online but air fresher should be a multi day occurrence. It was just gross.

Great hotel in a great location. Restaurant looked great. Didn’t eat so I can’t comment on that. Waters, drinks & snacks displayed so good and good selection. Room very clean. Love the nightlight in bathroom.

I’ve owned enough mattress to know this one was expired!

I was very nice people and mangers always helpful nice friendly area right by all the good stores

Room doors slam shut which kept us all wakeful at night

The room was clean, staff was kind.

my room had no electric outlets ir bedside lights working the 1st night

Clean room, well maintained, and the heated pool was actually very warm.

The cleanliness of the hotel was excellent. The furnishings and bathrooms all seem recently renovated. The staff were exceptionally friendly. I was in and out of the hotel a few times a day and the front desk staff always looked up and greeted me coming and going. The check in process was smooth and very professional. During the evening and at night there was a security vehicle that was patrolling regularly. I had read some other reviews prior to choosing this hotel that referenced a security concern but I thought it was well lit and felt safe. It was clear to me that the management of this hotel were on their game. The only slight negative that I experienced was that the fitness room was lacking and out of date.

Breakfast was good and reasonably priced.

Made to order breakfast for a fee.

However, I was under the impression that free breakfast was included. No, it was not. We were told that fee for breakfast would be deducted from of our security deposit.

Love the hotel clean room

The employees were all great

I was turned away due to the type of card I used. I was told that a Mastercard was required, even though I had already used my Chime card to complete the booking. Chime operates on the Visa network, and this was not flagged as an issue at the time of reservation. If this is truly your policy, then these types of cards should not be accepted during the booking process, regardless of whether the reservation is made directly or through a third-party company. Third-party platforms should also be kept up to date on any policy requirements, so customers are properly informed in advance. I was not offered any alternative solutions, despite having driven several hours for what was supposed to be a simple vacation. This experience was extremely frustrating and disappointing. customer service

Room was clean but some issues. The sliding door to the bathroom was very hard to use and allowed little privacy. The tub faucet ran eternally with no way to completely stop the flow. Pillows left much to be desired. Breakfast is restaurant style and not included in stay, plus pricey for what is received. Staff is very helpful and the property is generally clean albeit somewhat noisey.

The receptionist that checked me in told me I could have a late check out but the next morning when I called to confirm I was told there would be a $50 charge if I didn’t leave by noon. Poor communication. Loud construction was going on until late and early morning.

Had a great stay, will definitely come back

Great

Didn’t go

Great convenience shop in the lobby!

Did not have breakfast

Clean room and great breakfast!

The only thing that I kinda had a problem with (but it's not a deal breaker) is the cleanliness of the floor and housekeeping needs to make sure that the bathrooms are cleaned properly

Everything was nice

Friendly and efficient staff.

The mattress and pillows are painful.

The place is good, great location, and wonderful staff. The room is just a bit tired. A refresh would be great. Lotta chipped paint and furniture. Wouldn’t be huge but would really finish it off. Really a good place.

Excellent staff. Check in was fast and very pleasant. There was a plumbing issue. Reported the issue to the front desk. It was dealt with quickly. No issues

Great overall experience

Quiet, clean, friendly staff, lovely room. We loved the purple touches throughout, and the bow on the toilet paper, but the hotel didn't feel too fancy either. Even the pool area and its restroom were clean and well stocked. Only bad moment was when I realized there was only decaf coffee in the room, and the cleaning lady only had more decaf on her cart. But I discovered the fresh, hot coffee downstairs and crisis was averted! Not much. The restaurant was closed Sunday night, which while a slight inconvenience, wasn't the hotels fault.

Expensive, elevators didn’t work, there was never pool towels, hot tub was cold.

Ac was great. Hotel was clean and quiet. Room was ready early

I was disappointed with our stay. One of the main reasons I chose this hotel was for the indoor pool. I had two teenagers with me and we arrived at the hotel about 7. Planning to let them swim for the evening…. But pool was out of order😫. Went to take showers.. my daughter go into the shower and the body wash bottle was completely empty. I had to hunt someone down to get more. I was last to go take a shower after everyone was asleep but I didn’t have a towel. There were only 3 and there was 4 of us. Late that night the toilet became clogged and we were without a toilet all night. 😫Staff was very nice and welcoming and room was clean.

Everything was perfect.

Clean rooms, very convenient

The room met all needs , but if you want complete privacy in the bathroom you won’t have it , it’s just a sliding door , we thought it was funny though so it wasn’t a problem for us

I complained to the hotel via replying to their text. They did not respond. I left the hotel that night without staying. I didn't turn my keys in so they're trying to charge me another night. Avoid this place at all cost

Every

Room was virtually brand new. Elevator and all campus amenities were operating optimally. Will definitely stay here again!

I really enjoyed my stay. The room, the food, and the bar was really nice. Can’t wait to stay again. Highly recommend!

The accommodation for the wheelchair bound guest was good.

ac was perfect!

Loved the room we had. Very comfortable beds clean room staff was helpful and so nice we will be staying here from now on when we come into town to see family.

Business friendly family friendly while you are attending to business. Need to look at the food options, present options not really inviting for families or romantic relationships

You have to pay for breakfast. Never seen that before.

It’s was awesome, the staff were very friendly & we definitely enjoyed the bar, the bartender was awesome.

Location and Staff The mattress and pillows were extremely uncomfortable

I loved how clean and organized it was and staff was great and such a great location with a hospital and gas station as well as restaurants near by The spa was unfortunately not working but heated pool was amazing

The staff were welcoming and friendly. The room was spacious and clean with nice amenities. Good location too.

Once we finally got into a room it seemed clean but then we loss power to half the room. The lobby was also nice included a little store that had a pretty good variety. I received an email the night before that allowed you to check in, select your room and use the digital key which would allow you to skip the desk. I did and requested the key. The message said I would be notified when the room and key was ready. Cool. So we go about our business the next day taking in the sights while we waited on the key. Then it passed 3, which is check in time, and no key. I tried to contact the hotel via the app and no response. We get to the hotel I go check in, the lady says that the system had been messing up, okay. Got the key and proceed to our room 208. We opened the door and the ironing board is out with the plugged in iron on top. We froze thinking we were in the wrong room. Then as we looked around used towels were on the floor in the bathroom, the bed was unmade with head dents in the pillows, towels were draped across a chair. The room hadn't been cleaned. So we go tell the front desk and we have to wait an hour before we get a room. Im not sure who this male employee was but he was trying to imply that I was lying about the room, the front desk lady shut tht down, and I told him for safety reason he probably needed to go up there and unplug the iron bc it was still on as we ddnt touch anything just backed out. Finally an hour later we were given a different room a double instead of the king, but they were out and we were tired and didnt want to wait anymore. We get to the room and it seems fine. Then after being there for an hour or so all the electric outlets, lights and phone on the wall with the beds stopped working. I used my cell to try and call the front desk multiple times but noone answered. We just took it because we were tired and ready to relax. The lady at the front desk had told me that she would speak with the manager about our issue and that she would call me in the morning to do something to compensate the issue. We heard back 2 days later and they gave us points as compensation.

The staff handled everything great with the circumstances we were given. They fixed everything.

The room was nice and clean and quiet. The staff was excellent. I’m sure we’ll stay here again.

Yes

Very nice and clean room , staff extra friendly . Really a great experience

Everything was amazing!!!!

- light bulb out in lamp, no pen or paper in room, no Bible It's the cheapest Hilton we've ever stayed at. I didn't realize how low quality Hilton Garden Inn has become. Front desk personnel very friendly.

I love the safety and comfort. Room 215 the seal around the tiles are broken in the entry way and in front of the closest. They nearly come completely out of place. Thought I was going to fall multiple times when I would forget and step on the tiles.

It was beautiful and clean and comfortable The hot tub was empty and under maintenance When I arrived at check in …. I wasn’t able to check in for 20 min waiting for cleaning to have a room available

Room was amazing. Clean and roomy. Tv big And I stayed during ice storm and you guys had garage which saved me.

Location, free parking on property and room. Staff was ok. Breakfast wasn’t included.

Staff, restaurant

Everything was perfect, staff was great and very accommodating.

Bed is really comfortable. Blackout curtains. Great shower with good water pressure. Modern design. Close to food places on Waslnut hill street, like Tacodeli.

Yea great place safe clean and no drama great safe great stores gas station close just perfect

Clean room courtesy on point with all staff

The hot tub was out of service. The pool was open, but it gets a little too chilly in that pool room to enjoy the pool. We tried and got right back out. There were a couple minor updates and fixes that the property could make, but overall the hotel suited our needs and was clean and comfortable.

Yes , excellent!!!

The hotel experience was fine. The stay was definitely worth simply because the staff is amazing! Everyone was super kind and helpful, and that makes this place a stand out!

Clean room.., perfect shower… may be last free parking in Dallas!

Great Hotel

Excellent staff.

The room hadn’t been dusted. I could wipe thru and make a line in the dust with my finger. In the bathroom hair was piled in the corners under the vanity. Coffee pods were not replenished. I did go to front desk and let them know.

We didn't do breakfast at the hotel since there were better cheaper places close around. They dont have any type of shuttle which would have been nice since we were traveling but we use uber. Also our room was book for 4 people and we only had 2 towels we asked for more and never got them. you could tell the room had either just been finished being renovated or was about 90% done, painters tape on the wall, every fixture in the bathroom was loose you had to slam the sink facet down to get it to stop leaking. the tile behind the coffee bar/ fridge area wasn't finished. One of the beds wasn't sitting proper on the base/frame so we had to call maintance for that as well. Nothing crazy or major but I noticed it so I know others will to. it looked like a DIY at a relatives house not a Hilton. also about an hr before check out the tv just stopped working? was that on purpose? just weird.

Yes

Stayed one night, just so we could check my mother into the hospital early. Truck window got smashed and nobody alerted us, nor the police, even though the front desk staff claimed to have watched it happen live. Good luck!

Clean room. Very friendly staff.

Awesome thank you

Room abovebours was extremely loud. Room needed some maintenance! The toilet paper holder was broken the water faucet was extremely hard to turn on and off. Toilet wasn't clean. We normally stay next door but they were full so we opted to stay with you, wont happen again.

Staff was wonderful and friendly. It was always a good time at the hotel bar as well.

The room was clean, staff was friendly. The only reason I booked this particular hotel was for the hot tub & it was down for maintenance.

Friendly staff, clean room

The front desk was funny & courteous. Met our needs. Room was spotless. Great smelling conditioner, soap & shampoos. Room was big enough.

Everything was good

We tried to check in at 1pm and no king rooms were available, when back at 10pm there was an unhappy customer requiring both desk clerks and the manager, the problem unknown to us. When we got to the counter the one clerk started laughing…it seems that customer wanted a king room and mine was the last one. The manager wanted to give my room away since I hadn’t checked in yet, despite it being fully paid for. But fortunately the clerk had awareness of some people arriving late and said no, my timing was obviously perfectly timed. But be aware of late arrivals here, you run the risk of your reservation being given away to walk ups.

friendly staff, clean room, comfortable bed, and fabulous shower

Yes and yes

The hot tub was broke, which normally wouldn’t be a big deal, but having a hot tub was my daughter’s only request. Very disappointing. It

My room was very clean. I’m sure house keeping had just finished because the smell was amazing ! Very clean and spotless.

Breakfast was not free

The breakfast was not free, but made to order. Reasonable price if you eat at IHOP or Dennys.

No room service for towels or house keeping the entire time

The staff is really nice though.

The staff were amazing!! Candace and Keirney at the front desk were so friendly and helpful! G at the bar was so kind and accommodating!! Great three day stay! We will be back!!

Clean and well maintained.

Very clean and comfortable

Room were not clean, sheets and blankets were old and used

Lovely, very welcoming staff

Staff was very pleasant. Room was clean. Breakfast was excellent.

Clean Hotel with friendly staff.

Very clean and well kept. Staff were friendly and very polite. Will stay again in the future!

Nice room. No issues property well maintained

Dogs barking loudly. Room issued was not ready. Had to go back downstairs and get a room that had been cleaned.

The room was not cleaned after the first night of my stay, which is part of their promise.

Very clean and the staff is nice. Plus covered parking inside parking garage is free and you go directly from elevator in garage to your floor. Great for packing and unpacking. Safe.

Nice place n!

Clean rooms and amazing staff

Great customer service. Clean, nice sheets and towels.

Absolutely love this hotel. Not one complaint!

Staff made check in quick and easy. Love the digital key feature...didnt have to worry about losing a key. Bed was very comfortable.

Lovely

I will definitely stay there again..

The room was comfortable and clean.

Greet place

Great place

Their hot tub has been nonfunctional for six months

Check-in was fast & easy. I needed a quiet place to rest & that is exactly what was provided.

There were no blinds in my room. Two of the different lights in the room didn’t work at all and the bathroom door was a sliding door and was stuck in place and couldn’t be closed. The hotel was notified and there was no other room available to move us to so we had to stay in this room. They sent maintenance to the room and they said there had to be a work order put in for these things to be fixed and it would be the next day before it could get done. Beyond upset with this stay.

The first room they put me in had a strong cigarette smoke odor. So they got me another room. That room had a dingy odor but it was tolerable. I was tired so I didn't care at that point. Then the next day I was trying to take a nap and there was banging right outside my door and I was told they were changing the carpet out. They shouldn't have put me on that floor after they screwed up and put me in a room that had cigarette smoke in it. It was not a very pleasant experience. The beds were not very comfortable either. The customer service in front desk ladies were very nice. But I asked to speak to a general manager about maybe comping my room and I never got a call.

Love it

Nice comfy room, clean, kind thoughtful staff. Love using Hilton app—very convenient.

N/A

Right down the road from surgery center. Clean hotel. Liked underground parking. Safe location.

Our experience was disappointing because when we first arrived they put us in a room that the lights did not work. We went back down to the desk and they changed us to another room. This time the back half of the room lights did not work. They told us that they would get it fixed; but it never happened. Our stay was supposed to be 3 nights; but we left after the second night

Your employees. Impressed with their friendliness, helpful and just nice people. Made us feel at home and comfortable. Felt like they really did want us to stay there

I asked for a quiet room. I was given a room facing a busy highway. Windows are very thin and the noise level was unbearable. I was up all night. Terrible pillows. No breakfast.

Convenient, easy parking, clean

One of the best hotel stays and the staff were so unbelievably kind when I had to make a small change to my booking. Absolutely would stay here again!

clean modern and amazing service. great location.

The staff was

Front desk employees were super sweet.however the property sucked. Elevators broken. Hot tub was broken which is the main reason why I booked at this location. The rooms smelt weird. Beds were uncomfortable and even though there was a fan in the bathroom there was no switch for it and taking a shower made the bathroom unbearable to be in.

When I arrived it took forever to check in because the chip reader would not work. After about 15 mins of trying to use my card I used tap method & it worked. That was very frustrating. I hated the bathroom sliding door. There was no real privacy in the bathroom. The shower drain was clogged, took forever for the water to go down. It was a very clean room. The hotel was clean and staff was nice Spacious. Parking was great. Please remember to put that slip on your dash because people were getting towed in the middle of the night for not having that slip. I would definitely stay here again.

AC is cold and works. Door was sticking to the floor which made it hard to open. Cleaning staff was unpredictable. Only one elevator was in service.

Room was large. The chair was the most uncomfortable chair I’ve ever sat in!

Overall the Hilton Garden Inn North was pretty good. Liked the free parking and the front desk staff was really great. I would rate the property higher but having a broken elevator and a broken ice machine made for some inconvenience. The location is very convenient and very little road noise.

There were 4 of us in our double queen room, we only got 3 towels/washcloths. We asked for another set, and were told they didn't have ANY. Hotel was not full by any stretch, wide open parking and saw very few guests when we were there. Front desk and housekeeping said there were no towels or washcloths, and there was nothing they could do about it. It was completely bizarre, like going to a restaurant, your food comes out and they tell you there's no utensils to eat with. Towels are a BASIC necessity at a hotel. How could they not have ANY in the entire hotel? It made no sense. One person in our group did not get to shower, which is unacceptable when you've paid for a room for 4. I've never experienced that before, and not one employee was interested in providing a solution. One guest checking out said we could have their unused towels - IMAGINE this! It was strange to say the least, and unacceptable at best.

Neighbor music playing loud can hear it in my room. Wall looking forward to a quiet stay.

Toilet seat was broken, and so was the ceramic tile in the bathroom

Hotel was convenient but lots of “out of order” signs.

Very beautiful motel! Very friendly staff.

Employees have great customer service, positive, helpful attitudes. Being able to park in unground parking and take elevator strait to yout floor is super convenient.

Clean and neat hotel. Well located.

CLEAN

So clean an a comfy! Awesome locatio. And friendly staff!

We liked your staff. You happened to have some issues while we were there... a bad smell in the bar and lobby. Also, breakfast was not served one of the mornings (although it was okay to go next door). Very loud in the lobby while a party was going on in your banquet room. Your beds were comfortable and it was nice and quiet for sleeping.

The front desk service was attentive, courteous and professional.

Very clean and friendly - great ammenities

This facility was clean and staff were friendly, The room was comfortable,

One of the cleanest hotels-everywhere. Lobby restrooms clean, smelled good and personals if you needed. Bar very nice bartender so nice. Had a restaurant but I didn’t eat but there were several tables. Will definitely stay here every time I’m coming to Dallas.

X

Convenient location, friendly young man at the desk for our late check-in. Nice underground parking. My granddaughter enjoyed the indoor pool. Only downside is the sliding door to the bathroom stuck and was very difficult to open or close.

Second stay here and both times facility was clean rooms were very nice, well maintained and staff was friendly and helpful. Only minor issue was you can hear the freeway at times but that is unavoidable.

No television or internet during our stay. Needed to work, but it was too late to find another place.

They were suppsed to clean Room everyother day, but they forgot and we didnt get room cleaned. No help from front desk. Also we saw a cockroach inside the room.

Great location nice and friendly front desk staff

This property was clean and convenient for our stay.

It was perfect we enjoyed the pool and hot tub.. our room was so clean and the beds were comfortable

The front desk clerk was outstanding and very professional. Thank God for kindness

Stayed here twice and I have no complaints. Has a good variety of snacks and drinks for sale and the restaurant inside has really good food.

We were disappointed

Staff members were very helpful

Check in was easy and friendly. The room was extremely clean and comfortable.

We are from Odessa 300 miles west of Dallas going for Drs visit and the Hilton Garden is our go to motel for those visits there at Dallas on north 75

Staff was great. Very friendly and helpful. Room was somewhat noisy from above. And TV didn't work when I arrived. They did manage to fix or change out while I was out. How water in the shower was very good.

This hotel needs routine maintenance. The dark shade on the window did not stop until it was almost to the floor. The bathroom sink faucet did not turn off. The water spigot on the tub was falling off. The hot tub is very dirty.

Love the location and the clean room

Lady was very unfriendly when we checked in and we had to wait forever for her to come from the back to even acknowledge us. The girls the next day were so nice though and made up for her rudeness. Faculties were decent especially for the price!

Everything was perfect

Excellent for proximity to SMU

Great service. Good Drinks and food!

It was fine. Clean and comfy room. It is a no frills hotel. I loved the free parking. Did the trick at a decent rate.

We were in town for a hospital proceedure. It was licated close by

Convenient and quiet

Front desk staff were friendly & helpful. Room was quiet & the bed was comfortable.

Very clean and friendly!!!

Great stay! One night.

It was a great stay!

Walls are thin. Listened to my next door neighbor snore all night.

Very convenient location, check in was easy! Room was excellent. Would definitely recommend

I decided to spend the New Year peacefully. But i was interrupted in the middle of the night loud music by the neighbors

Your check in staff was great! Super friendly and helpful!!

The hotel was nice but the bathroom could have been cleaner, the hot tub was not working, bugs in my room, the restaurant was not open and the elevator stayed dusty and dirty , On New Year’s Eve the bartender turned me down after 2 drinks and I’m staying in the hotel. Just a very uncomfortable, unpleasant, unhappy visit. I requested a refund immediately.

Quiet, clean, & well-located.

Room clean and comfortable. Bar snacks and margaritas all very well done. Would definitely recommend & stay here again.

Very clean hotel and excellent location

Super nice, clean, comfortable, friendly staff, great location, best shower in Dallas!!!

Very nice place to stay for the night and a nice selection of snacks.

Extremely convenient to the nearby hospital where my mother was.

The desk clerk at check in was absolutely amazingly wonderful!

.

Prefer this one because of their excellent bartenders and certain front desk young Lady. This time we had no issues until this morning. I awoke before my hubby to shower and was trapped in the shower until i was able to scream loud enough to wake him up. The shower sliding door was stuck and off track. It was hard To close at first but i didnt think anything of it. My hubby had to remove the door completely to get me out. I usually travel Alone and had i been alone, I would have been trapped in there till well after checkout when housekeeping came to clean. Thank Goodness that didnt happen. When i checked out and interrupted what looked to ge a personal phone call with the lady at front desk. Her response was simply ill inform maintenance and that was it. Let me Also mention for the last year and a half i have tried to use the indoor heated pool as they always say it’s working and it is not heated STILL and unable To be used. Unsatisfactory to say the least. The amenities are included in the price but i did not get my money worth. Also never have the adult beverages you advertise and always run out Of food or appetizers every time. DO BETTER HILTON. SincereLY EXPEDIA AND HILTON MEMBERS

Property is very nice. Staff was not too friendly, I guess she was tired or bored.

Otherwise the room itself was very clean, and the bed very comfortable. Staff were all professional and courteous.

Very clean, great set up, expensive bar do not recommend. 6 beers was $75

Otherwise the bed was comfortable and the shower was great. It did drip on to the metal plate in the shower while we were trying to sleep, until we got up and put a towel in there.

Upon arrival, I was informed that they did not have a room for me and said they had been trying to get a hold of me all day. They reserved a room for me next door that is a Hilton owned hotel next door. Told them if I wanted to stay there, I would have a reservation there. I have stayed at Hampton in the past and had my reasons for wanting to change.

Very clean and friendly staff

Absolutely loved this property and will definitely stay again!!!

Great hotel. Clean, new and in a convenient location.

Great hotel. Nice and clean. Friendly staff. Safe place to stay. Only knock I have is the indoor pool was too cold to swim in and I got a hotel with an indoor pool for my daughter but other than that the stay was perfect.

The front desk staff as well as the GM, Hilarie spent their time explaining why they didn’t NEED to offer the most basic of services: bottled water for Hilton Honors and follow through on requested housekeeping instead of just owning the missteps and fixing the problem. Terrible customer experience and it would appear to be based on lack of basic training.

Nice place.

We enjoyed our 2 night stay in the Dallas medical corridor. There is good shopping close by.

It was a quick stay. Wish I could have more time to enjoy the hotel and amenities.

Good

Room was comfortable. Bathroom with walk in shower was excellent

I would highly recommend.

Very clean hotel as soon as you walked in you could smell how clean it was. Friendly staff room was very clean as well bed was very comfortable. Not noisy at all.

The property was very nice. The floors were a little dusty in our room and that is the only reason I didn’t give it four stars. Other than that, it was a great place to stay.