Sheraton Suites Market Center Dallas

Nice. & clean

My entire team (8 rooms) did not have hot water for almost 48 hours. The hotel kept telling us that it was getting fixed and after 3 cold showers they had it fixed. The team there apologized for the issues, but nothing other than "sorry" and still cold water. I expect to have hot water at any and every hotel. It is a basic need, not a luxury.

Ok so you have to pay $30 night for parking. My car got broken into. Security didn’t speak any English so that was very frustrating but hotel is not responsible for anything! Right next to medieval times so that’s nice. Bar food and drinks were amazing. Rooms cleaned daily. Balcony is little no room to sit and enjoy but nice to stand and look out.

It was average !

The breakfast was outstanding. Not the typical eggs, they were southwestern style. Lots of variety. The staff lady was so friendly and helpful. The floor we stayed on was hot in the hallway. The room was cool but still. The tv was in and out of signal.

The professionalism of the staff.

I had ants in my bathroom, my air condition in my room, would net get cold. Stayed between 74-70 degrees, when I had it set to 59. The food was good, and amenities decent.

Exceptional

Location was great Thought breakfast was included in price but was not. Too much chlorine in hot tub/pool; first room had dirty underwear left on balcony; staff immediately gave us a new room. New room looked like it had blood splatter on bathroom door and shower curtain. Housekeeping sanitized bathroom and changed shower curtain immediately.

It was close to everything we wanted to see There is no water pressure at all, I couldn't even wash out my shampoo

The hotel has a beautiful design and is very comfortable. Above all, the staff are very friendly and attentive, especially the bartender named Monica. She was very helpful and gave us several suggestions for places to go out and things to do in the city.

Exceptional

Pleasant

The food was good. And the service was good I thought it was included in the price.

The food was good. And the service was good I thought it was included in the price.

Thanks for a great experience

Staff very helpful

No I checked in then 15 mins later I checked out the room was NOT the room I paid for ,

This hotel was great! The best part was that it was clean! Let's not forget to mention the front desk staff. They made me feel welcomed. I would stay here again.

The cleanness and the restaurant. The balcony was small

The cleanness and the restaurant. The balcony was small

The rooms were outdated and had “patchwork”. Our room AC didn’t work upon arrival. Had someone come in and adjusted something and it worked for a few hours then back to blowing warm air. The bar was the best thing about the hotel.

The room had sugar ants the next morning on the coffee counter that we didn’t use until our checkout time. No we didn’t not have any food left out.

Fast easy and clean !

No I checked in then 15 mins later I checked out the room was NOT the room I paid for ,

Love the hotel, the view, hate the bathroom! I love the separation from the bedroom and living room, how nice the hotel is the bathroom should look immaculate!!!!

The guest service agent from Chattanooga was wonderful. I’m sorry I forgot her name. Other than that it was a decent stay. The bathroom door didn’t lock. Older property. A complementary coffee would have been great for the price of the room.

room was clean and staff was great.

Location Older, suite didn’t look as seen in photos. Pool area was old and dirty,

Very good

Location Older, suite didn’t look as seen in photos. Pool area was old and dirty,

Exceptional

Exceptional

Old and rooms aren't as cute as they were describe the bathroom is old and ugly the couch old and stinky..... Ain't cute at all just the outside ..the bed super hard no shampoo nor conditioner..nthe bottles empty... ...

Good

Very nice, clean hotel. The staff was amazing and very quiet property.

This property was in a good location. The room was perfect. The only thing we didn’t like was the tubs. Not a fan of tubs or the shower curtains. Staff was great.

Good service and fast check in place was very clean

Exceptional

Exceptional

5 Stars

Everything was great. Rooms were spacious, bed comfortable, everything was clean and well taken care of. Had a lovely and delicious lunch meal at the hotel restaurant. We didn‘t use the gym or pool area but both seem well taken care of as well. Gym has Peloton bikes! -/-

Everything was great. Rooms were spacious, bed comfortable, everything was clean and well taken care of. Had a lovely and delicious lunch meal at the hotel restaurant. We didn‘t use the gym or pool area but both seem well taken care of as well. Gym has Peloton bikes! -/-

overpriced room service, but great stay besides that

Staff

Location Staff

Ok just needs a few updates

Very good

It was clean and my room was spacious. It was quiet The shower did fill up when on

It was clean and my room was spacious. It was quiet The shower did fill up when on

Thank you again to the wonderful staff your what made it best.

Very good

Passable

My room was downgraded, when I specifically paid for a certain room.

Hair in beds

Superb

Nothing really Do not book this room if you plan on using the pool. The pool water is milky white with particles floating on the water. You can not see the bottom of the pool. The hot tub was just as dirty the first night. We did not get in, and on the second day I thought it would filter and be clean. Nope! The next day the pool was still as nasty. The outside pool is not even being cared for full of leaves and dirt. Which is probably affecting the inside portion of the pool. The hot tub was colder than the pool water. Ice cold! And to top it off the pool area has red ants. I was bitten on my legs and it burns and itchy like crazy. The shower head was a job in itself. Water sprayed everywhere no matter how it was adjusted. The door to our room would not read the key half the time. The room only came with 1 remote for 2 tvs and it only controlled half the function on one of the tvs. Staff dose not communicate, upon check in i told I could get a late check no problem. So I requested it then, at check out i called down to the front desk to confirm and the lady was rude and direct and told me there was no late check out available for me and it wasn't noted on my account. But once i asked then to fix the hot tub late check out was magically available. I was not happy with my stay and it ruined my birthday plans

Nothing really Do not book this room if you plan on using the pool. The pool water is milky white with particles floating on the water. You can not see the bottom of the pool. The hot tub was just as dirty the first night. We did not get in, and on the second day I thought it would filter and be clean. Nope! The next day the pool was still as nasty. The outside pool is not even being cared for full of leaves and dirt. Which is probably affecting the inside portion of the pool. The hot tub was colder than the pool water. Ice cold! And to top it off the pool area has red ants. I was bitten on my legs and it burns and itchy like crazy. The shower head was a job in itself. Water sprayed everywhere no matter how it was adjusted. The door to our room would not read the key half the time. The room only came with 1 remote for 2 tvs and it only controlled half the function on one of the tvs. Staff dose not communicate, upon check in i told I could get a late check no problem. So I requested it then, at check out i called down to the front desk to confirm and the lady was rude and direct and told me there was no late check out available for me and it wasn't noted on my account. But once i asked then to fix the hot tub late check out was magically available. I was not happy with my stay and it ruined my birthday plans

The decoration and design of the room do the price

I like Sheraton Suites because of the separate living and sleeping areas both independent accessible from the bathroom

Everything was great except bed was a little too firm and pillows flat.

I liked everything

Great clean room staff was nice helpful

It was a great stay and the room was spacious. The food at the bar was excellent.

Could be cleaner but that’s all

Stay was great! Clean hotel, friendly staff,

Was told my deposit would come after check

Very nice staff, clean, quiet, and well located for our needs. Cory went out of his way to help make our stay comfortable. He is a great asset to Sheraton's team.

How the room was not ready 3x . So waited late for room

Staff was amazing super nice and welcoming

Great hotel, location and service

Corey was great with helping us get checked in! That the staff was having to deal with their systems down. They did a great job with how they handled it and were all so friendly and helpful.

This is a nice hotel family-friendly that was conveniently located near the interstate which made traveling to our destination easier. The rooms were clean and the beds were comfortable. Breakfast was good and freshly made and the bar was a plus. Whenever I travel to this area in the future, I’ll definitely stay here again. I also want to send a special shoutout and thank you to Corey for his professionalism. He assisted us with getting checked in after having some technical difficulties upon our arrival.

Rooms are clean the staff is wonderful. The room was perfect for my family

Spacious room, very friendly staff. Stayed at this location because it was very convenient for us to get to the America airline arena

I was also charged 109 on one card and the 254 on another card

Customer service was nice. It could have been a little bit more cleaner. Such as the sink faucet having caked up white stuff on it. Paying to park after I paid for a room was a little too much as well.

Breakfast was the worst that I have ever had at a hotel. I expected a lot more for the price. The breakfast attendant was superb on the contrary. Thirty dollars for parking was a ripoff. There was no courtesy carts to help with our luggage. The staff was nice. A continental breakfast would have been better. Parking payment is should be reduced.

Hotel staff is nice but hotel is old

I will come back here again when I come to Dallas in future.Love the hotel.

Room was amazing!!

It was nice

Convenient location, on site restaurant The sofa (sofa bed) in the living room of my room was shot. When I sat down on either side, it sagged so much it was hard to get comfortable let alone get up from the seated position.

It’s was good I like the city view The basic cable it should be more updated & the parking was very high i think it should charge that much if I stay there

Hotel always clean and nice

have to pay for parking as a paid guest already at the hotel no complimentary breakfast room tvs need to be upgraded

This is not my first time staying here, The staff does a wonderful job at making you feel welcomed and they are always willing to help

.

room could be have been stocked with more then one wash cloth and drying towel per guest. bathroom vanity was damaged and it looked like a quick “patch” job was done not very presentable. There were cracks in the wall and bathroom tub water took 20 min to drain.

the rooms are huge and the staff very friendly

Older hotel and parking is expensive

Location and Staff were amazing A little dated, but still great

The description of the room was very misleading. A two bedroom suite was what we were promised by not what we got.

The room was neglected. Upon arrival we found a tiny yellow pill in the sofa. The light next to the bed was flashing. The water would not turn off in the tub so we could hear the water running.

Great room, awesome vies of Downtown Dallas

Staff was very responsive and engineer was very helpful

The experience was amazing. I had a great view from my room. The costumer service was also great.

The rooms are nice, the hotel is great. The one thing keeping me from returning is the parking. It was 30 dollars a night, we stayed 3 nights and had 2 vehicles. 200 bux for just parking at our hotel is bananas.

Everything was great

Room was clean and spacious. Housekeeping was nice leaving us extra towels and coffee when we weren't ready for service. Staff was great! Super friendly and helpful. Gave us recommendations for places to eat, directions to a couple places, and held our luggage till our room was ready and until we left for the airport. Girl working bar/starbucks during the day even remembered our drink order. Pool was warm and hot tub was relaxing. Fitness center looked nice. They were doing some renovations in the lobby/dining area and the workers were nice and joked with us. Would stay there again.

We enjoy our stayed

We had unexpected charges from room deposits to parking that were not disclosed in the booking.

Room was okay in condition, from my understanding there were no amenities.

Room smelled like mildew, parking was $30 a night, staff

The towels were hard, one of the lights and plugs didn’t. My phone, iwatch and headphone didnt get charged and didn’t notice it till the morning, there was a noice every time the air went on.

No complaints

La habitación espectacular, el personal de limpieza increíble, el personal de desayuno 3/5

The amenities of the room are a little old and the air conditioning made it kind of stuffy. I just would not go to this particular Sheraton because other Sheraton‘s have been great. The staff was really nice and one lady came from the front desk to personally clean the room for us at 11:30 pm since they didn’t clean it. They did a good job of trying to rectify the situation, but it was too much effort for going on a family trip and losing sleep and time due to all the efforts.

This room smelled like a sweaty old gym. The tub didn’t drain properly, the furniture was stained and worn out. The staff were very polite and helpful, that was the only good part about the hotel.

Decent

It was OK

Clean room/ amazing staff/ breakfast not included/ bar amazing

there was a dent in the bed that was there when i checked in but other than that i enjoyed my stay.

Everything was great loved the staff and the room was so nice and clean can’t wait till my next visit

Front desk staff was amazing.

Very pleasant. Clean. Great price quality

The employees are very nice and they do their jobs very well

Wonderful place to stay

The staff were awesome! So good to our dog

Clean room amd great location.

Strong smell of paint, no real solution for us. Moved our room still had a strong smell. Very disappointing had my children and dog with me so very inconvenient.

The bar and restaurant were amazing. Our room was beautiful, clean and the balcony was a great feature. The store in the lobby had great drinks and snacks.

Everything was just perfect

Super nice staff. Like EVERYBODY was really nice. Room was great. Great stay.

Courteous, friendly staff. Clean room and well decorated restaurant. Starbucks on property

Room was clean, no issues.

parking is 30$ and breakfast pretty expensive

Clean and convenient.

nice property, spacious rooms, convenient to Dallas Market center.

Enjoyed my stay

The staff was so friendly and willing to help with whatever needs I had. 10/10 recommend

the room was very clean only issue the ac could've gotten more cooler but other than that everything was great

The rooms are small, but somewhat updated. I stayed in a room with a balcony, and it was the noisiest place I have ever slept! The room was a suite with a seating area, but the TVs were small (not a big deal). The bathroom was also terribly outdated.

Friendly staff, clean rooms but they were dated.

Good hotel. Not a lot of dining options within walking distance.

Love this hotel

I wish there was a shuttle or DART to the cotton bowl

Very nice hotel. Clean, updated with friendly staff. You do have to pay to park in the hotel parking lot. It was an extra $76 that I had not planned on for 2 days. Very nice rooms.

Had to wait for hot water to come through, like 10 min of running shower on straight hot, couch was very uncomfortable, very very firm. Quoted $679 for 3 day stay from hotels.com but did the pay at hotel option and was over charged for $821 instead. Parking is not free, 3 days parking cost right at $100, and no it’s not valet. It’s the Sheraton, you’d expect more. Balcony? Yes, all 2ft by 3ft, lol. If you want it cool in the room the set ac to 70 and on high all day and night, never turns off and is loud. I got the king suite, never again!

Great stay, everything was fast like I like my service! Only thing I didn’t like was the extra charge for the incident fee.. I should have been told about that instead of it just being withdrawn. Great stay though :)

Staff is exceptionally amazing.

Room wasn’t as clean as it should be and bath tub was dirty.also to pay for parking in your hotel parking lot is ridiculous.

The lady at check-in was a cheerful and joyful lady!

I did not like that the toilet reminds me of a toddler potty. Close to the floor. Room felt like we were in a basement. I would like to be asked if we prefer another floor when put lower than 4 if available. We don’t get to Dallas very often and it would be good to be on a higher floor. Not the top of course but the 2nd floor and by the generator outside my balcony window that was ugly. Should not have a balcony on that side. Bed was comfortable and it was quiet. Comment was made halls felt like being on the titanic with them being narrow and completely closed off. Staff was friendly. Lounge was good and I did have a late dinner that was made to go and it took a while for that honestly think they forgot. Also wasted a huge bag for a bowl of soup. Need smaller bags Parking I think is too much money-like the police presence though. So I give you about 2/3 stars.

The room was very nice and the staff was very friendly

Comfortable, Clean and modern.

Good Stay

Excellent from check in to check out

No vending machine, ice machine was out of order, room temperature was warm all night so we slept uncomfortably. I wouldn’t recommend this hotel to someone looking for a “quality” stay.

Na

Very very very nice hotel , I will always return

Great hotel .... listen the Mexican lady that cooks in the kitchen..is Wonderful...omg she was nice and food was amazing...I wished I could hire her myself...to be my chef...

All is good

Overall it was nice and the location was convenient. I just wished the bed was little more comfortable. Oh and one more thing you have to pay extra for parking per night.

The lobby and the rest are very good. We loved the food and the staff. However the condition of the hotel is old, the bathroom is not in good condition, the pool was ok. There was a homeless in the main entrance and we felt unsafe with our kids there.

Was a nice hotel and I even got wine and cake for my birthday. Thank you for the stay

Everything was great! Pool and hot tub were clean. Room was nice and clean. We will definitely stay here again!

The Room was fantastic. So spacious and clean. The Food, no matter if breakfast or dinner, is very good. The Front Desk was exceptional, very helpful and friendly

Very clean, friendly staff, and rooms were very spacious.

Does not have free parking

First, I was surprised by the extra charges for parking. This was not clearly mentioned upfront, and it added to the overall cost of the stay. For guests traveling by car, I think it’s important that these fees are clearly communicated in advance. Second, the traffic noise was noticeable, especially at night. My room faced the street, and it was difficult to get uninterrupted rest. If you’re a light sleeper, I would recommend requesting a room on a higher floor or away from the road. On the plus side, the staff were polite and check-in was smooth, but between the parking fees and the noise, I felt the value could have been better. Overall, this hotel might work if you’re looking for convenience and don’t mind a bit of city noise, but I’d recommend being aware of the additional costs before booking.

Very family friendly hotel

Definitely will be staying here again

$34 to park in the lot should be something mentioned when booking. Hotel was a bit outdated as to be expected but there was an effort to keep it clean. Wonderful view of the city. Overall good experience and

Enjoyed the stay. The place is a grewt location, upkept well. Not the newest but still nice. And a great bang for your buck.

I have stated this property a few times. I always enjoy my stay. I love that it has easy access open parking. That I can easily pay for before even entering the hotel. The front desk staff were extremely nice and very helpful. Robert was especially helpful and kind. I love the pool because it's indoor and outdoor. I love having a full-service restaurant and bar that has good food and good drinks. It's nice to be able to relax downstairs with a drink. It's near Market Center so it's very convenient to different dining and shopping choices. My favorite part of this hotel and the reason I usually choose it is because it's one of the few that have two bedroom suites. I like being able to share a room with friends but we can still have privacy.

Good location

No complaints was a good stay. Just don’t like how we had to pay $30 extra for parking but it is what it is.

Charged $33 a night for parking other than that i didn't have any issues

Charged and never arrived.

Reserved and stoled my money watch out if Expedia got my the hotel and they said my reservation was canceled

Parking not included

Very nice property.

Amazing service

Great view and service

The price of parking is expensive

Very friendly, very clean hotel, Rooms were very comfortable and clean

Great customer service and very clean rooms

The value for the money spent was good, though.

There was mix up on thier end and they gladly accommodated my needs.

100

Great

Overall okay. The room was advertised as a two-bedroom suite. There were two bedrooms, but no sitting area - just two adjoining rooms.

We had such a good time

Great property!

Great Hotel. Very clean, super accommodating,

Short stay in town to get a quick break from kids. You get what you pay for but the parking should be a crime to charge for! I paid to stay in this hotel, I parked myself and it wasn’t some fancy spot. There is one way in and one way out to the service road and the security in which I’m assuming I paid 36 a night for is a man in a car with lights on the top. He drives in circles and watches couples fight etc… the interior is still nice from previous years being remodeled and if you look hard you can see some first class touches but it’s failing fast and already the Ac is not even running in the entire guest hallway of at least the 10th, 9th and 8th floor. And so it begins…

Cool

Don’t care for the paying for parking for guest need to figure away of including parking with would be nice

Great location at great price and good amenities

Nice

Great Customer service.

Dirty sheets , dirty tub , dirty toilet. Called the office multiple times for towels and sheets they never answered I had to go down stairs to actually get sheets and towels , the pools are cloudy like they haven’t been cleaned in a while the only thing good about this hotel is the price and how close it is to most things. Also paying to park is crazy at a hotel like this

You'd think Sheraton and under Marriott this hotel would be a good option but it wasn't. Service was terrible we asked them many times to clean the room and change our towels

Very nice place.

Quick stay for a cheer competition near by place as very clean downstairs bar was awesome

Hotel was average . The price was good but we did have a few let downs with the room . One of the light lamps in the room did not work , the shower was semi clogged , so your feet were in a puddle of water while you are showering and there was a small amount of blood . They did change it but not when we told them to. We had to call them twice . Other than that it was okay

Better than we expected, would stay here again!

Super good!!!

The staff was wonderful. The room was clean and comfortable. However, I’m extremely disappointed in the breakfast. Breakfast is not free or included in your stay. It’s $25 per person. I am okay with paying for breakfast if it’s better than the complimentary breakfast you would receive at a lower end hotel. The problem is that it was exactly mediocre and not impressive. For $25, you would think they would use real eggs. They use powdered eggs. There was stale bread and bagels. The fruit was under ripe and not enjoyable. Again, nothing special, and not worth $25 a person when you can probably find a cafe nearby and pay the same price for a better quality breakfast.

I loved the quick and easy check in, very quiet and was able to get some good rest.

Everything was clean, every staff member we encountered was very polite and attentive! I definitely would stay here again.

Great

Hotel WiFi is terrible and a 32 dollar charge a night for parking is crazy work.

Loved the staff

Limited access to entertainment activities like shopping , dining options tourist activities

Great experience! Staff was fantastic!

Check in was bad. Really bad. I deleted my app is was that bad. Never again

Good location for activities and easy to get too

Great times and a good stay!! Thanks

The towels could work better but the bed and pillows were very comfortable.

I attended a 4 day Event at Hilton Anatole and liked the convenience, privacy and how quiet it was. Their breakfast buffet was great.

Enjoyed our stay at the Sheraton suites in Dallas. It’s an older building, but in good shape. Customer service is the best I have seen so far of traveling with family. The kids liked the pool, while some of the family had gym time. Thank you Sheraton suites for make our stay pleasant.

The common areas are clean but the pool was murky green. The room was musty and dusty. The outside pool was closed. The online pictures were deceptively displayed.

Ice machine was not working , shower head kept leaking all night . Shower curtains were brown and dirty . Floors were sticky and did not looked mopped or clean . The 9th floor were my room was at on 937 smelled horrible

They charge you to self park outside of that staff and amenities are great

It was a decent hotel the staff didn't seem to like to help much called 3 times for towels never got any. Seems like they didn't want to clean rooms unless asked too for the price I expected more

They made me pay to park. What hotel doesn't get people driving in? Why after paying my hard earned money to stay there do I have to pay to park at the hotel I paid to stay at?

The room was smaller than I thought and it was hot. I went down to eat and was ignored for a minute. the man seemed annoyed and said the kitchen is closing.

The entire reason I booked this hotel, was for the indoor heated pool. I called the hotel to make sure the pool was heated and was told that it was. The pool was so cold that nobody in my family of 4 could get into it. I could have gotten a cheaper room at one of the 3 hotels next door, but chose to stay there for the heated pool. Also, this was the loudest hotel room I've ever been in, and I travel often. The road noise from the I-35 freeway was insane. The glass on the windows and patio door must be the thinnest glass possible. None of us slept all night. And, the traffic never stopped, no matter what time of the night.

There was no hot water, the bath tub dripped all night and the electricity was off.

We get to our room and same thing just seemed dirty and smelly. The toilet paper was full of some kind of paint, the bathtub was so dirty, paint from the wall was peeling off a d the sink was clogged, me and my wife were about to just leave and get a refund but it was already late at night so we decided to just stay but we ended up leaving so early because it was just so uncomfortable and then they didn’t want to give me a refund so it was just a horrible experience, would not recommend.

Great

Enjoyed my stay and loved my view of the city. Thank you!

The sink was clogged, toilet didn’t flush, the sheets were stained

Went with my wife and 2 kids just was not what we needed when I told them I ask for a room like it showed online they missed up

Very nice hotel.. Disliked no where mentioned about paying 30 dollars a night for parking. Overall I would be going back..

It was walking distance to Medieval times. Overall nice hotel.

Everything was okay my room was over $200 a night and I still had to pay $30 parking smh and my room stink

Nice hotel. Reasonable price.

Norris, Zina and Celia was amazing. The entire staff was amazing. Will definitely stay again!!!!

This was my second consecutive stay at the Sheraton Suites, and it was very comfortable accommodation and overall pleasant stay. I will be back!

It was nice and well put together but the entire floors with the rooms smelled like mildew. It was a wet smell

Only Thing I Didn’t Understand Was Why We Were Charged To Park?

I liked the hotel

Good stay, a few small condition and cleanliness issues mainly related to the properties age. I enjoy the layout of the suites and the balcony. Safe location, centrally located.

It was so-so walls on the 9th floor from the elevator were painted over with different colors and didn't match the original color. bathroom wall was patched and never re-painted. Fitted Sheets were the wrong size for the bed and kept coming off. Had to call downstairs 3 times just to get house keeping up to clean room and get towels. will never stay at a Sheraton again

My family and I had a great time staying for my sons 8th birthday. the staff was awesome and very friendly. the building is on the older side of times yet still very clean and well kept.

The blanket was completely disturbing. When you held it up to the light, you could see stain after stain. Brown stains at that. I stay there alot and i HATE i never noticed it. Probably was like that those numerous times i have stayed.