Garner Hotel Doswell Southeast by IHG

The rooms are so clean and comfortable. Especially appreciated how our key was waiting for us at arrival which made getting into our room quick and easy. Bed was SO comfortable. Everything was great! N/A

Nothing Broken AC, dead bugs on the bed, dead bugs on counter, bugs crawling on the bed.

Very Clean rooms nice staff

Location in proximity to our event at Meadow Event Center in May. Shabby public areas, carpet needs replaced, not sparkling clean.

The staff went above and beyond to accommodate our needs during our 4 night stay. The beds were so comfortable it felt like we were home. There was Dove shampoo and body wash available to use. We booked a 2 room suite which was perfect for me and my teenage son. There was coffee, hot tea and lemonade available 24 hrs. The linens were soft they did not feel like typical hotel bedding and towels. We were pleased with our stay. We even had a view of the Eiffel Tower at Kings Dominion from our room. We will definitely stay here again if we come back to the area.

The location is great if you are headed to Kings Dominion Park. During our stay, it didn’t appear they were doing active refurbishment work on the property yet there was a very large open face dumpster with many piles of rotting garbage on the north side of the building, which is one of the main entrances to the hotel. Also, I thought it was very odd this hotel does not offer a bathmat for the bathroom floor nor anywhere to hang up your towel in an effort to dry them if you choose to use them again. Double also, this hotel does not offer disposable plastic cups within the room nor an ice bucket to contain the ice which is offered on the first and third floors. It was these little attention to detail items which frustrated us during our otherwise enjoyable few days at this hotel.

Exceptional

Superb

Tv Netflix not work other need open chose what guest like to watch toooo limit show

None Tv Netflix not work other need open chose what guest like to watch toooo limit show

The room we had was not cleaned well. There were a lot of hairs on the bathroom floor and sink when we arrived. I used one of the bathroom towels to clean up all the hair along the shower line and didn't think much else of it. Until I went to the bed. The bed was clean on the surface, but once you unfolded the top sheet from the fitted sheet there was a lot of dirt, and more hairs. Very gross. There was also what looked to be a cat treat near the bed, and a cough drop in its wrapper near the window. It seemed like they attempted to clean, but definitely need more attention to detail. Dirty bed is unacceptable.

Check in was excellent, the young man was friendly, prompt and efficient. The room itself was decent—the bed was comfortable, though the lighting was very dim. Our room looked into the woods, where a pool chair had been abandoned and was a creepy piece of the scenery. The bed and linens were clean, and the surfaces of the room itself appeared clean. The bathroom was the real crime scene. There were short, dark, curly hairs adhering to every surface. I am choosing to belief that I cleaned up someone’s short, dark, curly HEAD hairs, and not a strangers pubic hair. I have no idea how the bathroom was deemed clean and acceptable for the next guest, because it truly looked like Chewbacca had completed a detailed manscaping session mere moments prior to my arrival. Otherwise, the hotel and room were unremarkable. If it weren’t for the DNA left all over the bathroom, I’d give this place a 4 star rating.

The staff was friendly. The first room they put us in didn’t have a fridge and I have medicine that needs to stay cold. They kindly moved us to another room where the air wasn’t working, so they moved us one last time to a room that didn’t have a working tv. They offered to move us another time and we decided to stay at the hotel next door. We had stayed there before and they accommodated us right away. The staff was friendly when we left but there was no manager on site and he requested the staff reach out to one since we wanted a refund due to not even being n a room for an hour. The manager wouldn’t talk to my husband on the phone e and was very rude to the staff member. They also never said anything about the train that goes behind the hotel. The neighbor hotels inform you and provide ear plugs. They would refund me so I had to cancel with my credit card company.

The staff was friendly. The first room they put us in didn’t have a fridge and I have medicine that needs to stay cold. They kindly moved us to another room where the air wasn’t working, so they moved us one last time to a room that didn’t have a working tv. They offered to move us another time and we decided to stay at the hotel next door. We had stayed there before and they accommodated us right away. The staff was friendly when we left but there was no manager on site and he requested the staff reach out to one since we wanted a refund due to not even being n a room for an hour. The manager wouldn’t talk to my husband on the phone e and was very rude to the staff member. They also never said anything about the train that goes behind the hotel. The neighbor hotels inform you and provide ear plugs. They would refund me so I had to cancel with my credit card company.

The countertops were messy. There was trash laying in several places. The thermostat was difficult to figure out, finally kept messing with it until i figured it out. I never did figure out how to control volume on tv! The bathroom in our room hadnt been cleaned very well. The shower still had hair on the walls. Along with the body wash/shampoo from previous guests. The carpet in the hallways were stained and dirty. I just wasn't impressed with any of it.

Good

The room was not clean. There were food items under the beds and the couch. There was no shampoo or body wash. They handed me body wash with no top and filled an empty bottle of shampoo that wasn’t meant for shampoo. The outlet by the bed doesn’t work and is coming out of the wall. There is rarely a staff member available at the desk, and they don’t answer the phone number given.

Bad

Good

They have roaches & bedbugs

I hope the coffee system gets fixed. The young man was very apologetic. In the suites there should be one remote per tv. I would come again. Thanks!

Exceptional

Exceptional

Exceptional

Disappointed there was no one at the desk during morning when leaving.

Rooms and bathroom were very clean. Breakfast was not as good as previous trip but young man in dining area was very pleasant and helpful. Disappointed there was no one at the desk during morning when leaving.

Nothing They cancelled my reservation with no notice and left me stranded in the parking lot with three tired children after a day at Kings Dominion. The person at the desk apologized but offered no solutions and refused to let me talk to any manager or help in getting me a room elsewhere. Completely unprofessional.

Nothing They cancelled my reservation with no notice and left me stranded in the parking lot with three tired children after a day at Kings Dominion. The person at the desk apologized but offered no solutions and refused to let me talk to any manager or help in getting me a room elsewhere. Completely unprofessional.

Booked for 2 nights for my daughter birthday, realized the weather was going to be horrible. Tried to get a refund within 10 minutes after booking and never got any response. Even hotels.com tried to help me to no avails

No indoor pool since new ownership took over.. That wasn’t clear in the listing. Kids were disappointed.

The room was recently renovated and it is very nice, the mattresses and pillows were excellent and so comfortable. The walk-in shower was awesome and plenty of hot water. The coffee is fresh ground - delicious. The staff were kind and friendly and check in was spot on. I stayed at a Hampton the night before and this was so much better.

Heater was not working in the room. We had to use temporary heater.

We had a two night stay. Staff was friendly. Once we got into the room, someone had used to toilet and it had not been cleaned at all, brown toilet water and residue. Bed was comfortable. Pillows were large and firm. Think sleeping at a 90 degree angle. Very uncomfortable! Sleeper sofa was not sleepable, 3” mattress, at best, with springs. The worst part was waking up to a massive water leak with no hot water. Flooding on the first floor. No breakfast options. We stuck it out until 4pm, still with no hot water. We checked out. No compensation for the night we stayed. They did refund is for the night we didn’t stay.

Our stay was great

My room and hotel was clean I have no complaints I will stay here again

First room no heat and TV broken but staff courteous and moved us down the hall to a nicer room immediately.

Staff pleasant and courteous . House keeping could use improvement.

The room was on good condition. There were a lot of ladybugs in the room. The staff were excellent. The breakfast was so-so.

We returned to the room to unpack and my daughter used the bathroom, when she washed her hands the sink stopper was down and it was not connected so the sink would not drain. We unpacked and were in the room about 45 minutes and no one from the desk came to fix the smoke detector. We were going to Kings Dominion for Halloween Haunt so we got ready and as we were leaving there was another lady at the desk, we told her about the smoke detector and the sink, she said she would take care of it. We proceeded over to the park until about 11:30, I was hoping all would be fixed when were arrived back, and it was, thankfully! We went to bed, however the air conditioner was extremely loud and the walls were very thin, I could hear the room next to us in the morning as their alarm went off as well as every conversation in the hall as if they were standing next to me in the room. At breakfast in the morning, which was very slim. My daughter got a yogurt and a bagel. There was no packages of cream cheese and the jelly/PB was is big bottles from the grocery store. That is completely unsanitary, you have no idea what was done to do it prior to your use. Walking back to our room since there was no room in the breakfast area to sit, a bug flew out of the bagel. Also no fridge in room.

Everything was perfect. Staff was amazing and helpful!

The renovation is great. The rooms are nice. Staff was friendly. Rooms were clean. Breakfast was the only downfall.

We had avoided this hotel under its past ownership, but decided to give it another shot with Garner. They have made great improvements to the facility and the entire staff was amazing to interact with. If we had one suggestion, it would be to review the breakfast offerings and set up (while not lacking, it did seem to be a low point of the recent adjustments). Looking forward to staying here agian!

The room temp was good. The A/C responded well. The breakfast was not so good. The coffee machine would only dispense hot water. By 8 a.m. most of the food was gone. The sausage that was left was cold. There was cereal but no milk. In the bathroom the tub stopper did not work so the tub would fill up with water when trying to take a shower. The front desk staff was excellent.

Poor breakfast options

Upon arrival our first room had broken curtains, so we had to be moved to another room. Then the second room had a broken toilet and a dirty shower with an old,dirty, and hard as a rock wash towel hanging on the curtain rod. They were supposed to have someone go and repair the toilet and they DIDN'T. We had to be moved into another room so there we go moving all our stuff all over again after being at the amusement park all day so yes we were exhausted. So we definitely will not be going there again. Oh and the second room even had a broken phone.

Overall very good. Room was clean and comfortable. Supplies for the breakfast service need to be stocked. Coffee cups a must.

Room was musty and damp the second you walk in, definitely needs a dehumidifier. Bathroom fan did not work, couple dead bugs in the window sill, and visible dirt on the floor indicating the room probably was not vacuumed prior

AC leaked water everywhere. The floor was soaked!

Then the 2nd day - no hot water the 3rd day no hot water. When I asked to talk to a manager when I checked out today there was none available.

This hotel was perfect for our family's visit to Kings Dominion. Its literally right acrossed the road. You can see the park tower from the hotel. The room was super comfortable and clean. Breakfast got the job done. My college student son loved the coffee bar that was complementary 24-hrs/ day. There was even cookies at Check-in. I highly recommend.

Reservation was booked under La Quinta and all follow up reservation details were labeled as La Quinta. Upon arrival there was no La Quinta. The hotel changed a couple of years ago but still booked reservations under La Quinta. They did not have my original reservation but was able to get me a room. The room was not comparable to the suite we originally reserved but the staff was as helpful as they could be. The room was a decent size but there was food on the floors, hair on the bathroom, TV worked intermittently and the bedding seemed damp.

The staff was super friendly and accommodating. The breakfast was typical (eggs, bacon, cereal etc) and hot coffee was available 24hrs. The walls were a bit thin, and the bed was a bit lumpy but not too bad. It was clean and overall a pleasant experience. Right across the street from Kings Dominion.

Water leaked all over the floor near the window, because “the seals in the ac units or windows wasn’t done correctly. So, basically when it rains the floor near the windows get saturated with water. Bath soap wasn’t refilled beforehand. Rooms were spacious and looked nice, but they flood when it rains *shrug*

Bad experience at check in

The staffs would not attend to customers complaints and needs and are rude..expecially the females.

Very nice place, extremely neat and clean. Staff was friendly and helpful, breakfast was fresh and offered several options, and they had free dog biscuits at the check-in. Definitely worth the price and a do over.

We asked for extra towels several times and only received them after the 5th time asking. There is NO POOL here despite what the description says. The pool was the entire reason we chose this hotel and to be told they no longer had it was incredibly frustrating to us but especially to our kids. We had no housekeeping services and always had to request when we needed more toiletries, trash bags, etc. It was clean, and the employees seemed friendly. Breakfast was free but super limited options. Eggs, sausage, bread and cornflakes. Overall decent stay for the price, but probably will not be back.

The hotel had changed hands since I made my reservation and they didn’t have me in the system. Our room had possibly cockroaches in the bathroom, we never turned off the light so they wouldn’t come out.

Breakfast options were excellent. Nice and quiet. Comfortable beds and very accommodating. Super friendly and helpful staff.

I understand it's a transition period so I'll temper my comments. Check in was a disaster as the reservation wasn't in their system and they needed to use my phone to help find it. I was billed for three days rather than two. When I called to update the reservation it was very difficult as I could not understand the other person on the line. Doors were left open showing where the renovations were taking place but the mess presented both safety and health hazards. Chances are I will not be returning.

Dirty and not worth the price, literally seen a giant roach scurrying across the floor.

Under renovation. Did not tell us before hand. Pool out of service, construction workers around the clock on the property. Wish we were told before booking.

The property is under construction so the common areas were dusty and exterior doors were, at times, propped open. No hairdryer in the recently- renovated room and no hairdryer to even borrow at the front desk, which lowered the rating. The staff was super nice and the free breakfast buffet ideal for this family. Would like to revisit after the renovation is complete.

My family was very comfortable because of being familiar with Kings Dominion!! The area was peaceful and calm. We felt safe and we loved the breakfast!!!! The staff was very friendly 😊

So in short the staff was nice, the rooms were good, the free breakfast was good, but being charged all that money put us in a bind since we were there to go to Galaxycon in Richmond and didnt have access to a portion of the money we had for it. Would stay again. Once the money thing is fixed I'll gladly change the rating.

I did not know that pool was being renovated and then had no tv service

1. Once entering the room we immediately checked the bed without touching the covers there was hair as if the sheets were not change. Pulling the sheets further down more was found. We thought okay we can get a new set of linens as we were only staying 1 night. 2. Went to the bathroom to check that out and more hair. As I was standing deciding if I wanted to request to be move or new linens I looked over to the door and there was a big gap between the door and the floor which rises concern for safe… I proceeded to the door and pulled the camera out and you can clearly see the gap. Which to me is unexpected!! I was truly surprised by all of these concerns as this hotel is so close to Kings Dominion where I assumed family’s may stay here… believe me when I say the price is nice but not when it comes to safety and cleanliness. In total from the time we walked in to the time we left was 20 minutes. We did inform the front desk associate that we will not be staying here as our room was not clean and the safety was a concern! The assistant stated he would try to give us a refund and if he could it would show tomorrow. Don’t risk your safety or money!!!!!!!

Property is under renovations, so hopefully that’s what a lot of the problems were. But I booked a suite, there were no chairs no computer table. There was no hairdryer. We only had one towel we had to ask for more. There was no garbage can. There was no ice machine, And there was no cart available to help with our luggage, even though our room was on the third floor they did say they had one, but they had no idea where it was.However the beds were very comfortable. The breakfast was very good with lots to choose from, and the staff was very pleasant if not very helpful.

Upon arrival, we immediately felt unsafe and hoped all night that our car would go unharmed. (Thankfully it was fine.) Disturbingly, all of the doors were propped open with the latch because the key cards did not work! Therefore, we could not leave our room for fear our stuff would be stolen. Although the room was clean enough, this hotel is in complete disrepair. The stairwells smell like urine and the carpet in the hallways is disgusting. I would definitely recommend finding a different hotel, as this was the worst La Quinta we had ever experienced.

I booked my deluxe family suite with a king bed and two queens and when I got there, they told me they had to give somebody the room that I had booked two days in advance and gave me a room with two queens. Told me they could not refund me the money for the room. There was also no TV remote in the room that they gave us.

Dirty table tops Dirty bathroom floor Pool closed with no info on it

In addition, when we booked the hotel room it said there was a pool, however it's closed for renovations.

Nowhere in Hotel.com’s description did it say that this hotel was undergoing renovations. It took 30 minutes to checkin as the woman at the desk had never checked anyone in before and we had to wait for the manager to arrive. Then we were put into a room that was not ready for guests as there were ice bucket, no cups, no toilet paper holder, no hairdryer, no coffee/tea maker, no desk lamp, and only one waste basket. On the plus side, the beds were comfortable. This is the second LaQuinta that disappointed us. We will never stay at a LaQuinta again.

The room had no towels or face clothes and was not clean had no microwave no table to eat on

Under renovation pool was closed which was reason this room was chosen.

Property is under construction. Rooms are not ready, but they sell them anyway. My room did not have the essentials like towels, shower curtain, chairs, tables, hanger, toiletries.. I can’t understand how and why it has been decided to advertise that the hotel is ready to receive guests…

The room was in poor condition. The carpet was very stained and the bathroom floor was poorly patched and uneven. The breakfast...what breakfast? No milk one morning and no eggs or sausage in the pans. Not much variety. We will not be staying at the motel next year.

The hotel is remodeling. No ice, incidentals and no TV.

Overall the property is good, only the problem I found is bed which is not comfortable.

We didn't end up staying because the room was so dirty.There was trash all over the floor and bugs in the bed. This place needs A renovation were to be pulled off of this site.

Very filthy!

This property is a blight on the La Quinta name. The room was dirty, including the bathroom that had the filthiest bathtub I’ve ever seen. There were no sheets for the bed. The pool was drained (indoor pool). The staff were stand offish at best. The area around the hotel was beyond dirty. NEVER stay here.

First room they gave us smelled like an ash tray. Second room, super dirty, carpet, chair and sofa all stained. Not an enjoyable stay.

I did not get to stay here due to remodeling. I got a call about an hour before check in from the hotel regarding no room availability and had to book a room somewhere else.

We had stayed there previously and it was decent for the money except we had to fight to get our deposit back, They charge a deposit plus charge for the room with the pretense that you will get your deposit back within 10 days. This last time the pool was closed because it was extremely disgusting. The key card didn’t work and we had to go back to the front desk where they brought a machine to hook up to the door to open it. I’m not sure about the cleanliness of the room but when we asked for toilet paper we thought we were going to have to go to target and buy some. They finally gave us toilet paper right before checkout. Every time I see an add for this hotel I’m reminded what a dump it is. We stayed in April and June. I had a reservation for July that I cancelled.

It would be so nice to add healthy options to the breakfast menu.

Very easy booking online to check in. My key didn’t work at first, so the representative upgraded my room and assisted me to ensure the key would work and gave me an extra third key for good measure. Breakfast was hot and fresh with eggs and sausage

The maid was not great. She left stool in the toilet bowl. There was no Kleenex in the bathroom. Having breakfast was a plus. But unfortunately The bagels were stale.

The hotel was decent over all but 2 of my 3 room keys did not work n the 3rd one stopped working after 3 uses. The hall ways were worked over pretty good n my door knob/lock was falling off my room door. My TV didnt work. Tho, Beds were comfortable w clean sheets.

He was horrible. The hallway smells like urine no room service after three days and the key card keep getting deactivated. It was very annoying and I wouldn’t put my worst enemy in that place not even one night.

We ended up checking out and requesting a refund. We were informed a renovation may be occurring in the near future so it may improve…?

It was alright

Absolutely the worst, dirtiest, unkept hotel we have ever stayed at. Nobody ever at the front desk. Constantly having to wait for someone. We were given room 301 first. As soon as we opened up the door to the room we could tell immediately that the beds were not made and the room was not cleaned. Then they gave us room 327. There was no smoke detector on the wall. Just wires coming out of the wall. There was used soap still in the bathroom in the soap dish for the shower. The bed sheets were ripped. Furniture and doors were damaged. There was part of the wall that had been repaired but not painted with spackle not even sanded and painted over. At breakfast they ran out of mix for the waffles and we were told there was no more. The eggs were cold. There was no sausage or bacon. In general the hotels in disrepair and filthy. I went to check out. I explained all of this to the person checking me out. He then advised me that my payment was declined and he wanted another form of payment. I showed him where it was paid a week ago and had already come out of my credit card. So he tried to charge me twice, lying to me, telling me that my card was declined. Are you immediately used that same card to get gas with no issues. Nowhere near worth the money paid. Very dissatisfied.

Very Very dirty. Dust on lamps, headbands. Tables sticky. Tub dirty, blood on bathroom floor carpet not vacuumed refrigerator dirty and the TV isn't working. I wouldn't stay bere again.

Overall the hotel is clean. The room we were in was not as clean as one would expect. There were sticky spots on the floor and what I hope is spilled coffee splashed on the wall near the couch. The beds are rock hard and not very comfortable.

I’ve stayed at this hotel many times, but this was the worst. The room was dirty, a fly was flying around me all night and the pool looked terrible when I walked by it. The bed seemed like it was 6 inches thick but it was placed on a metal platform and if you moved you could hear the twang of the metal. There are other options in the area.

Staff was very nice and knew what they were doing. Very helpful!

Our key card stopped working after the first night. The lady on duty at night was so nice but was there working all by herself. Doing all the work. She had to refill towels, work the front desk. Poor thing!

Dirtiest hotel I’ve ever stayed in. The hotel clerk was extremely friendly and kind, but ended up showing us three rooms before one of them had a working door lock and no trash in it.

The room had a very strong smell of mildew. Stains on sheets. No washcloths and only 2 towels in a double king room. Large 2 inch gap under door. When asked for more towels, staff stated there were none. Electric outlets will not keep anything plugged in. Plugs just fall out. Hallway carpet is very dirty and the hallway smells very musty.

Staff was very friendly and helpful. Bed was. comfortable and room was clean enough. However, we were near the pool and the room smelled overwhelmingly of chlorine. The floor was tiled, no carpets. The chair in the room was filthy. Extremely few dining options in area. Except for a Mexican restaurant, one would have had to drive another six miles for a restaurant.

The bathroom door was damaged, no washcloths, breakfast I wouldn’t feed to animals

Eas dirty and outdated

Hotel was overbooked so we had to be relocated to a hotel that was well below the minimum standard. Dead insects, no tv, no breakfast, and no water pressure in the shower. Never again will we book with La Quinta or any other hotel the parent company owns. POOR

We booked a Suite but they gave it away. They offered 2 rooms instead. Walking to the room the floor looked horrible, huge bad stains everywhere. Our room was no better. Floors half swept, dried “something” in the desk drawer. Pull out couch looks like it was 100 years old with rips in it. No light bulb in a floor lamp, which was the only light source in the part of the room. We were on 3rd floor and you could open the window with No guard… someone could fall out!

Apparently the hotel is getting a full room renovation starting in October. We were there during the off season so our experience may not be indicative of what it is like when the amusement park is fully operational but I believe it was not what I expected from a LaQuinta.

We arrived around 5:30; they hadn't finished cleaning our room. The suite was spacious, but dated, and smelled musty. The carpets were kind of gross to walk on in bare feet, although the condition of the suite itself was relatively clean. The complimentary soaps were tiny, and they neglected to throw away the used soap (found them in the tub on the soap shelf) from the previous guest. The included breakfast was underwhelming. Apparently they ran out of coffee before we arrived. That didn't bother me, as I don't drink coffee. They had a waffle maker, which produced decent waffles. They had some powdered eggs and turkey sausage as well. The eggs and sausage were depleted, yet no one came to replenish them while my family was in the breakfast area (:30-40 or so, probably.) There seemed to be a total of two or three workers, including the manager, present and working while we were there. This was not my favorite hotel, even in this price range. It was very mediocre.

Horrible

The Room was disgusting, huge stains on the pillows, on the couch and on the carpets. Really poor conditions.. Think Animal House

Great price for a hotel that accommodated my family and with breakfast included. However, upon arrival, the lobby area reeked of mildew, room were not very clean and appeared dingy, breakfast was a nightmare due to the amount of guest and lack of food. Breakfast was the worst part because it was like competing vultures, looking for scraps of food and waiting over half an hour for simple things like eggs and meat to come out, not to mention that the food was released stagnated. Once the food came, everyone was racing to it and fighting for it. So someone would get eggs and then I had to wait another 20 minutes or so to fight again for sausage. No breads, bagels yogurt, oatmeal or fruit to eat as a alternative option. Lines for food were long and it felt intense due to guest competing for a meal. My family of five wasn’t able to get any food to eat. We ended up leaving and going to Waffle House for breakfast.

The room was honestly uncomfortable and disgusting… outdated.

Absolutely most disgusting dirty hotel! Do not stay here!

Great bed

BREAKFAST WAS DELICIOUS. COMMODE IN BATHROOM WAS NOT CLEANED AT THE BOTTOM

Pictures of clean reel and other photos make me so happy. Double or nothing I hope that someone would get back to me. Hall ways were s0 FILTHY AND BED WERE HORRIBLE WITH SPRINGS COMING THROUGH BOX SPRINGS.

Not as clean or updated as other La Quintas. Really like the registration staff for check in. She went all out by offering to help with bags.

Overall the hotel is fine. Beds comfortable as are pillows. Pretty sure our room was not vacuumed or that the vacuum doesn’t pick up small particles. Room was damp which was not the best. Suggestions: closet have bagged extra blankets & 2 pillows. In room coffee pots be updated & have fresh coffee available 24/7.

Was ok

While the staff was great, upon arrival we realized the hot tub was no longer working and we decided not to use the pool because there was a dead frog floating in it. The room looked unfinished and dirt was swept under the sink.

Two times i get a room when i go upstairs the room will be dirty, the beds looked made but the sheets not changed. Terrible experience

The desk people were awesome and personable. Quick service.

Don’t waste your money

Room was fairly clean and staff was accommodating. Breakfast was really good.

It was a movie nightmare. We were greeted with a man with a pitbull in front of the lobby. Once we checked in, the room was stink, dark and hot, the a/c was not left on. The elevator was creeking and unstable. The lobby reaked of chlorine. The pool was unusable and looked disgusting. We were celebrating a 16th birthday, which was a nightmare. There was a man in the hallway in his underware walking with his laundry. This place is nothing like its photos. I canceled the room and the remaining days and drove for an hour to Home2 suites. I have never in my traveling years ever experienced something so disgusting.

It seems that cleaning and maintenance are not being done. The floor was sticky, the bed had a folded blanket under the sheets, the bed was lumpy, and the bathroom was dirty. The pool and public men's bathroom were out of service. I had stayed here years before and it was great.

The ac flooded the floor. They come in unplugged it. Told us to leave it off till maintenance could come. No one come and we spent the night with no ac.

comfortable, spacious, its an older hotel, no frills but comfortable.

Right across the street from kings dominion

Hotel staff was nice and accomendating. My roim was not cleaned. He immediately got me another room. Unfortuately the tube was unclean. The hotel had a smell, and the pool was not heated. Will not recommend and will not stay again.

The menu for breakfast was the same every day and there was no juice or water. Only coffe and milk for drink. There were 2 men at the front desk who were not professional nor polite. There was an argument between the front desk man and a customer when I lined up for checking in. The customer who wanted to buy 4 candy bars got upset and left because the front desk man kept changing the prices. Later that day, My husband asked him to get a bed sheet and he said $10. My husband didn't want to pay $10 so he left and told me about it. While he was talking to me, the front desk man got a bed sheet and gave it to my husband and said it was a joke. So frustrating! The pool was not clean and you would feel it has lots of chemicals in there. My kids and other kids played in the pool complained that their eyes hurt. When we checked out, there was a lady at the front desk along with the same front desk man. I didn't want to talk to him so I went to the lady to check out. She was nice and polite while the man wasn't still.

Limited towels and noisy liked was convient to kings dominion

the place is in a very convenient spot

This was the filthiest hotel I have ever stayed in. Dirty sticky carpet, wet around the refrigerator, rings on the night stands, dust on the head board, dirty with dead bugs on window sill, holes in curtains, dirt in drawers, sofa was dirty and stained. We complained and the manager said he would give us points and a discount but that never happened. Initially our card key did not work so he had to come to the room and fix it. We showed him the carpet but he didn’t seem to really care. We asked for another room and he had none available. There was only one bath towel and no washcloths. They gave us wash cloths but said they had no towels until the next morning when housekeeping came in. It was the worst experience we’ve had a hotel. It was a lot of money for such a dirty stinky hotel. Hallways smelled like pot, cigarettes and filth.

This was the filthiest hotel I have ever stayed in. Dirty sticky carpet, wet around the refrigerator, rings on the night stands, dust on the head board, dirty with dead bugs on window sill, holes in curtains, dirt in drawers, sofa was dirty and stained. We complained and the manager said he would give us points and a discount but that never happened. Initially our card key did not work so he had to come to the room and fix it. We showed him the carpet but he didn’t seem to really care. We asked for another room and he had none available. There was only one bath towel and no washcloths. They gave us wash cloths but said they had no towels until the next morning when housekeeping came in. It was the worst experience we’ve had a hotel. $175 was a lot of money for such a dirty stinky hotel. Hallways smelled like pot, cigarettes and filth.

The fridge was turned off and defrosted and smelled rotten. The toilet didn’t flush. The main lamp in the room was burnt out. Previous people’s trash and used coffee cups still in the room. Ice bucket did not have bag for it. Hair in the tub. This hotel is not quiet at any hour including 2 am and stinks of weed.

Looks nothing like pictures. It is a different hotel. 3rs floor reeked of pot. And people smoking in their room. If you plan on using the sleeper sofa bring an air mattress. Couch springs are all broken and can not be slept on. Food all over the carpets and sheets had stains and dog pee. We got new sheets and made our own beds. Mold in shower, floor and celing in bathroom. We had a morning visitor. a large cockroach in tub. I should have took pictures. Tvs are so dark you can not watch then. We tried to lighten but contols were locked. If you want breakfast get there by 7 30 or everything will be gone. Furniture is so old and stained. This worst than staying at motel 6. Do not use pool ot is thick with algae. Does not workout room or office. They say they are un renovations. Always in renovations. 3 stayed 3 times and got different room all the same. That was our last time. Get a hotel away from kings dominion this.one will be a big mistake. We stayed 3 time and.my review has not changed

The manager is very friendly he genuinely cares about his guests. The rest of the staff were ok but the manager was the best. The 3rd floor halls smelled so good. Our room smelled good as well. Our air conditioner leaked in the floor and our refrigerator didn’t work but they brought a new refrigerator up as soon as I reported. The maintenance guy was at my room waiting for me when I reported the air conditioner leak very quick response to any issues. I would recommend this hotel and avoid the assistant manager if you have an issue go to the Main manager.

Looks nothing like pictures. It is a different hotel. 3rs floor reeked of pot. And people smoking in their room. If you plan on using the sleeper sofa bring an air mattress. Couch springs are all broken and can not be slept on. Food all over the carpets and sheets had stains and dog pee. We got new sheets and made our own beds. Mold in shower, floor and celing in bathroom. We had a morning visitor. a large cockroach in tub. I should have took pictures. Tvs are so dark you can not watch then. We tried to lighten but contols were locked. If you want breakfast get there by 7 30 or everything will be gone. Furniture is so old and stained. This worst than staying at motel 6. Do not use pool ot is thick with algae. Does not workout room or office. They say they are un renovations. Always in renovations. 3 stayed 3 times and got different room all the same. That was our last time. Get a hotel away from kings dominion this.one will be a big mistake.

Lots of mold in bathrooms walls floor and celing. Floors not vacuumed. Pictures online are not the pictures of actual hotel. No gym or business center. They say they are under construction . They are not. pool is thick with algae. No breakfast left at 8 am. Cockroachs in tub. Person at desk you can see hates her job and is very rude. All the furniture in the rooms atleast 20 years old so dirty and stained. The sofa bed can not be used all the springs are broken and really gross. if you are planning on usng the sofa bed as a bed. Please bring a blow up mattress. This is worse than a motel 6. These people should be ashamed. I tried this motel a couple of times to see if it would get better. They know they can get reservations because of king dominion. Dont stay there find something farther out.