Sonesta Select Atlanta Duluth

Very dirty. Pool, rooms, and facility.

This was a last minute idea that I regret. The front desk was rude though I understand the frustration probably came from the kids running around lobby or the ones lined up at the ONE microwave the hotel offers also in view of the lobby. The elevator is only working on one side and that one side takes forever to move. Unusual smells everywhere ESPECIALLY the third floor which has the only working ice machine. My room reeked of wet carpet and I found black mold behind AC unit. Stains all over couches.

Good stay

SINCERELY MS.ALMOND BUFFALO NY 6/8/2026

Staff was very friendly room was okay housekeeping should take more time, room was not tidy 3rd floor has a bad order of a dog or cat

They should put more efforts in the cleanliness of the rooms.

- [ ] 1 no breakfast just coffee. (Just rolls, cold cereal and juice would have been better than nothing) - [ ] 2 sleeper bed sheets were filthy . (Blood stains and God knows what else) - [ ] 3 we had to get our own towels and sheets because there was only one person at night and day. The housekeeping staff was mythical we never saw them until we were leaving. Requested twice to have the room cleaned . At least pickup the dirty linen and the trash nobody came - [x] 4 trash removal was nonexistent we have a toddler and an infant in diapers. We had to leave the trash near the can in the hall. Plus there was only one can in the room - [ ] 5 the security lock - [x] broken on the side door so we couldn’t use the room key to enter from the parking lot. - [ ] 6 had only one working elevator. - [x] 7 coffee maker had no pot - [ ] 8 ice maker did not work well ice would spill all over the floor because the front was broken and the ice just spilled out. - [ ] 9 there was an iron but. No board. - [ ] 10 the carpet was dirty just a hair better than tacky. We have used Sonesta before and were very pleased with them.

it was great next time in town i will be back

Mal, la limpieza pésima, todas las lleves del agua todas com problemas. Cuando entras al cuarto huele mal, los objector como cafetera no sirven TV ECT, No LO RECOMIENDO !!!!!!!!!!!!!!!

The rooms was at a reasonable price and clean

Passable

Bad

I booked a one-night stay at this hotel, and unfortunately, it was one of the worst experiences I have ever had. After a 10-hour drive, I checked into my room, took two aspirin, and laid down to rest. I later woke up to find bugs crawling on me, on my drinks, on the bathroom sink, and throughout the room, including the walls. In addition, the air conditioner was not working. There was a sign stating that the temperature could be controlled by a wall-mounted thermostat, but there was no thermostat in the room.Alarmed by the bugs, I immediately gathered my belongings and son and went to the front desk. I explained the situation to the employee on duty and was told that because we had been in the room for too long, but I could email for a refund because there were no other room available and if we stayed we were not eligible for a refund. I asked if another room was available, and she initially stated that there were no available rooms. I also explained that we were in town for a event and needed access to a clean room so that we could shower and prepare for the event. The front desk rep then informed me that a guest had just checked out of another room and that we could go into that room to shower but if we did so we could not get a refund. When I asked whether the room had been cleaned, she stated that it had not. She further explained that we could not stay or sleep in the room, but we could shower but would not get a refund if we did. we slept in the car still no refund yet

very dirty. was too late for me to change hotels, will never return. i felt dirty after staying there. all towels had stains, the bathroom had mold. just a very uncomfortable experience.

없어요 The place was dirty and smelled bad. It seemed like some guests were smoking marijuana, and the smell of marijuana was very strong throughout the property. The hotel was not maintained at all, and there was no breakfast in the morning. I will never stay here again.

Smells good No ice and tv didn’t work.

Smells good No ice and tv didn’t work.

Facilities need to be updated. I.e. Stains on the carpet.

Distance to venue and the bed was comfortable for the size. Facilities need to be updated. I.e. Stains on the carpet.

Love this hotel

good wifi not great comfort - weird smell in the room . not clean around the hotel and homelessness out front and around the property .

The beds were not properly made. We had a room with a sofa bed that had no sheets, and there were no blankets available for either the sofa bed or the king bed. When I requested two blankets, a set of sheets, and an additional pillow, I was only given a top sheet, one very flat pillow, and one blanket. When I asked again for a second blanket, I was told there were none available and the person insisted that there was one the king bed—there wasn’t, just two top sheets folded together. The room itself was fairly clean, but there was only one trash can and none in the bathroom. The sofa bed is awful, a bar right through your back and super noisy. The hallway had a bad smell with lots of trash built up in the corner by the elevators both when we arrived and even more the next day when we left. Additionally, there was a loud, repetitive mechanical noise throughout the night that made it difficult to sleep. Also, no breakfast, which wasn't very clear in the booking and they had the room set up for it. This should be made clear. Overall, this was a frustrating experience, and I would not stay here again.

good wifi not great comfort - weird smell in the room . not clean around the hotel and homelessness out front and around the property .

Absolutely nothing The room we stayed in was horrible. As soon as you opened the door, a smell of cat urine and mold and mildew hit you. The carpet was just disgusting to the point I told my kids not to take their shoes off. We went to do the pull out couch and the bed was moldy. There was a dirty washcloth in the closet. The fridge was broken and had water all over the bottom and was filthy. Only one elevator worked, and it took 5 minutes or more just to get the elevator to you. We tried to see about getting a different room but the staff was rude and told us there was nothing they could do. I would not recommend staying here with children.

The beds were not properly made. We had a room with a sofa bed that had no sheets, and there were no blankets available for either the sofa bed or the king bed. When I requested two blankets, a set of sheets, and an additional pillow, I was only given a top sheet, one very flat pillow, and one blanket. When I asked again for a second blanket, I was told there were none available and the person insisted that there was one the king bed—there wasn’t, just two top sheets folded together. The room itself was fairly clean, but there was only one trash can and none in the bathroom. The sofa bed is awful, a bar right through your back and super noisy. The hallway had a bad smell with lots of trash built up in the corner by the elevators both when we arrived and even more the next day when we left. Additionally, there was a loud, repetitive mechanical noise throughout the night that made it difficult to sleep. Also, no breakfast, which wasn't very clear in the booking and they had the room set up for it. This should be made clear. Overall, this was a frustrating experience, and I would not stay here again.

Convenient location and very clean Front desk not very energetic or atttentive

Convenient location and very clean Front desk not very energetic or atttentive

Absolutely nothing The room we stayed in was horrible. As soon as you opened the door, a smell of cat urine and mold and mildew hit you. The carpet was just disgusting to the point I told my kids not to take their shoes off. We went to do the pull out couch and the bed was moldy. There was a dirty washcloth in the closet. The fridge was broken and had water all over the bottom and was filthy. Only one elevator worked, and it took 5 minutes or more just to get the elevator to you. We tried to see about getting a different room but the staff was rude and told us there was nothing they could do. I would not recommend staying here with children.

Bad

Had to change rooms every day I was there it was always something wrong with the room

Exceptional

I love staying hete! Not having a microwave in the room ...but definitely wasn't a big deal! Still a nice place!

New crew is awsome ! Been seeing major improvements clean and neat! Happy workers! I love staying hete! Not having a microwave in the room ...but definitely wasn't a big deal! Still a nice place!

Terrible They let swingers rent out multiple floors in the hotel to have sex parties

Great location, bed was comfortable, good value on the room. Pullout couch was dated. Located near store & restaurants. Beds were smaller than expected. A bit pricey for the size of the room. No breakfast

Great location, bed was comfortable, good value on the room. Pullout couch was dated. Located near store & restaurants. Beds were smaller than expected. A bit pricey for the size of the room. No breakfast

The price was good but customer service sucked they didn’t have sheets prepared for sofa bed the room smelled of mildew and misreport of breakfast and WiFi is horrible basically nonexistent

Had to change rooms due to odor in room. One working elevator one cart to bring luggage.

This is an okay place to stay if you aren't bothered by a musty smell and older furniture. Unfortunately, the shower wasn't cleaned properly, as there was hair from the previous guest left on the floor. The rug was torn in a few spots, and the area near the shower was damp. Additionally, the couch was quite dirty. It was just too much for me, so I checked out after only one night of my planned two-night stay.

Exceptional

No water for about 5 hours no was clothes small broken glass on the floor. Wet puddle in room advised front desk. Initial room 1st floor smelled of smoke moved to 6th floor. Bath was so small impossible for a handicap person. I very much deserve a refund. Questioning my business with booking.com.

Bed No water for about 5 hours no was clothes small broken glass on the floor. Wet puddle in room advised front desk. Initial room 1st floor smelled of smoke moved to 6th floor. Bath was so small impossible for a handicap person. I very much deserve a refund. Questioning my business with booking.com.

Very dirty. No water when arrived. Then it was brown. Smelled like urine. Carpet and furniture was covered in gross stains. We left

I DID NOT GET TO USE THE GYM

room clean, bed slept well, spacious TV didn't work. no phone charge

room clean, bed slept well, spacious TV didn't work. no phone charge

Tv didn’t work asked them to fix it they never came.

I liked the location and free parking The elevator wasn't working well and only one worked, no microwave in the room but it was one in the lobby area but it was a line ?

I liked the location and free parking The elevator wasn't working well and only one worked, no microwave in the room but it was one in the lobby area but it was a line

Terrible They let swingers rent out multiple floors in the hotel to have sex parties

The hotel is dirty and very outdated. The bed was dirty. All the carpet was coming up and the entire hotel smelled of smoke

Dirty room and elevator. Also smells nasty

Exceptional

Do not waste your money. The first room smelled like mildew, the TV had the wrong remote, and the Wi-Fi doesn't work so basically your in a technological dead zone. The carpeting in the hallway is ripped. The ottoman in the room had cigarette burns on it. I called the front desk 3 times and no one ever picked up so I called the outside number and sure enough the man answered so clearly he was ignoring the guests calls. He came up and tried the TV, then agreed that it was the wrong one, said they don't have any more for the smart TV and said the WiFi doesn't work when there are a lot of guests. I had to leave the room to pick up my wife and wanted to put a me water bottles in the fridge but when I opened it up the smell was gross and it wasn't working (what a shock). I told the same man at the desk on my way out. When we got back he offered to move us to a different room, which we gladly accepted. When we shifted rooms, the new tv didn't work at all, the carpeted floor was soaking wet by the bed and when I tried to call, the phone in the room didn't work. I just gave up at that point. The sad part is, we've stayed in this hotel a few times and it was always great. When we left I let the morning person know what we experienced and all she said was "I'll let maintenance know about the water". No apology, no offer of a refund, nothing. Not sure if there is new ownership or not, but this was brutal. Buyer beware...

Old and not clean The carpet in the room was dirty, the room had an odor. The hotel needs upgrades.

Old and not clean The carpet in the room was dirty, the room had an odor. The hotel needs upgrades.

The tv did not work. The mini frig did not work. The room SMELLED like cat pee!!!!!!!

Exceptional

Convenient to Asian shopping

Exceptional

Very good

The pool was closed, the gym seemed stocked but I didn’t use any of the machines. only one elevator worked and it took forever to come. The hallway and stairs smelled of urine. The light cover literally fell off the wall above the sink as I was in the rest room. It was quiet and very close to shopping.

The worst hotel ever. Do not stay here. Customer service horrible. No sheets pillows or blankets for pull out. Smallest pillows on king bed. Did not have the room booked. Made to move to a room we didn’t want. Didn’t fit our group. No curtain for privacy or lights from the parking. Too much light in the room to sleep. Just horrible.

No breakfast served

No breakfast served

Very good

Smelly hallways and slow elevator

Great price Smelly hallways and slow elevator

Exceptional

Friendly staff, room had a funny smell, false advertising of breakfast offered. WiFi terrible on 3rd floor, at this point all floors expect the 1st floor it was like the lobby was a bar or party spot. No microwave in the rooms

The service was excellent

Only 1 elevator is working and the elevator is old, bad odor, and poor condition. Room had old carpet smell that was very unpleasant. Only thing that was positive was kind staff.

I like that it was spacious for the 5 of us and loved the cute shampoo conditioner Having to ask front desk for the bedding for the pullout couch

Floors looked dirty the room looked outdated and was unimpressed for the hotel chain name

Having to ask front desk for the bedding for the pullout couch

Bad

Showers not clean, no mattress protector, dust everywhere, no microwave, staff had an attitude when I wanted to leave.

Tv didn't work. Its 2026... buy a new one!

The room looks old and the TV was not working.

Price was fair Only two pillows for king bed. Sofa was dirty and smells. Asked fronted for pillows and was told there was only one left. That pillows was clumped up and hard.

Th room had a bad smell but the property is much better than expected. You won’t get an answer when you call the front decal, but it’s not a bad property at all. I’m a single guy so the loud people in the hall and nearby room don’t bother me. But may have for a family with small kids. It’s worth it for the price.

Room was very dusty from renovations

The area it’s in is right around everything city wise, it was quiet The rooms weren’t the cleanest I’ve been in but it was comfortable, the carpet had a smell and when I first walked in the hotel to check in another guest said there was roaches in the rooms and the person at the front desk CONFIRMED it as truth but guaranteed it wasn’t in all of the rooms

The receptionist was polite and professional during check-in. What didn’t you like about the property? The overall facility does not match the photos shown on the website. The rooms are not clean and appear outdated. While I was checking in, I noticed other guests checking out due to cleanliness issues. If I hadn’t just driven nine hours and been extremely tired, I would have chosen to stay somewhere else.

Yes

Dirty

It was infested with Roaches!!!EVERYWHERE

It was nice and r

No breakfast and there is no one to help with luggage. I asked for linens to be changed, fresh towels and the trash to be taken out. When I came back ten hours later, nothing was done only sheets placed in my room. I was very disappointed and displeased.

I didn’t know breakfast was provided They only had one luggage cart and every time I needed it it was not available and I had to wait almost 2 hours for one today. The one they do have they lock up in a room. I feel like they need more carts. Also, the toilet was running nonstop and every day I had to get my key reset, and I don’t know why because I didn’t have it near anything purposefully. Overall, it was a great day I would go back. Thank you :-)

My experience at this hotel was very unacceptable. The room wasn’t what I expected to be. It was very nasty stains all on the walls. The carpet was stained and it also had an awful smell to it. I won’t recommend this place to no one very unsanitary

The smell And uncleanliness

Not bad

Check in was horrible! He didn’t explain check out time no WiFi definitely was not helpful.. I called multiple times to the deck no answer! I wouldn’t give these folks an invisible star!!

Not cleaned hotel Cleanness!!! Trash all of the property

Room was disgusting, dated, only 4 outlets in the entire room worked, it smelled, stains all over the carpet and not maintained at all. Called the front desk 6 different times without getting anyone. Horrible!

Clean barthroom

The room was booked for 4 people we were given two pillows and not enough bedding

Room had no tv to watch literally it was broken and asked to change I was rudely told nothing she could do or I could check out

Super close to Jeju spa! Room was clean and it was nice and quiet. Will be coming back for sure

I don’t even feel like this hotel deserves a star, cause that would mean it would even deserve the one star. The stay was overall about as bad as it could get. When we came in we had issues getting into our room. I accidentally had the name autofilled with my surname and on that I’ll admit was my fault, but the man at the desk stated it wasn’t his problem and continued to be on his phone playing games. Was absolutely no help. Also later when we walked down the receptionist was sitting in the lobby playing on his phone once more. The room was in poor condition, the fridge will freeze everything, shower was constantly leaking and would quickly flood, ended up having to shower at a AirBnB with another person who was at the convention we were heading to. Light switch in bathroom was falling apart. Door lock was broken entering the room. Light closest to the bed was broken. When we were heading down to the lobby the elevator going down was busted as if someone had punched it overnight. Just felt like we had to keep one eye open while we slept. We felt very unsafe and will NEVER stay there again.

Clean

?

Unsafe witnessed a shooting and stabbing during the stay. Staff didnt compensate or care for the safety of the guest

clean room and staff was really nice and helpful

Nice room, friendly and helpful staff.

Worst experience, Lights, bathing shower, WiFi, Lift. My suggestion is don’t choose this motel.

Open parking

Looks good in pictures …

Stay away from this place.

Great

nice staff, decent room/building. a little old/outdated but honestly no complaints. it was decently clean and i had no issues with the place.

Room felt outdated and dirty

Quick and easy check in clean room. Good for a quick overnight

Check-in was smooth and room was clean.

It was horrible experience, dirty, stinky and terrible service. We also had cockroaches In the room, cold coffee, and the first night Ac didn’t work we had to move to other room. No breakfast not even an accesible Microwave . Never will stay there again. They charged me $410 for 3 nights and had a sing with $459 a week really?

After being placed in a room that either had not been cleaned or was still occupied- was later put into a room with stained carpet, couch, no shampoo, conditioner, or body wash in the containers, an unplugged refrigerator and an albeit friendly, cockroach on the wall

Yes

Once I see the room, I went straight to the front desk and request a refund. The room was not near the images on the internet.

Very nice costumer service and great location, fast and easy! Loved it!

As soon as we get inside the room we fount a medium roach, table had a broken leg, was another wooden top broken as well, there was a hole in the middle of the bed, looks like the box spring was damage. The hallway smells funky. Bad experience

The staff was courteous. The room was clean.

Why do we have to pay a deposit and we pay it online

My window doesn’t have blackout!

Yes, there was no room curtain in the window to hide the outside lights. This was our second room. The first room had a roach on the wall, not good. Your hotel is in bad repair. Even one elevator was not working. The hallway light was out making it hard to see the door. What else would you like to know, the bed was good. We will find a better hotel next time.

Clen

Earlier that day, my friend who was also staying at the hotel went to the front desk at 4:45 pm to ask questions on my behalf. I was also on the phone at that time making sure the payment method was correct and letting them know I was on my way. At 1:59 pm, I even texted the property to confirm that my arrival would be between 9:30 pm and 10 pm. Despite this, when I arrived at 9:25 pm, I was told my reservation was canceled because they supposedly called me at 6 pm and received no answer. That is completely false. At that time, I was traveling all the way from North Carolina, and no call came through to my phone. This situation was unacceptable and caused unnecessary stress and hardship.

Front desk staff was not friendly at all our rooms smelled like a sewer was backed up. Not hot water, no blankets for our second bed

The rooms smelled of sewage, the beds were dirty, and we had no blankets. Our door also barely shut, and we had to barricade it.

The rooms are nice and clean,staff very helpghg

Management answer the phone and take accountability I won’t stop until I get my money back you all are horrible

The room floor was all wet like mold

Horrible stay all I can say is that you all false advertised. It was unsafe with the amount of police that was there daily nothing worked internet didn’t wrk I missed wrk from my 2-3 week stay there was no breakfast or dinner like stated only a microwave in the lobby. Room service avoided my room even when I asked to be moved . Told management asked for payment back. Was told no also had to do and clean my own room. My family and I are homeless they missed school horrible experience I did take pictures

Good location but I would only recommend it to spend the night…

Buena habitación y limpias

Since we arrived at the hotel nothing worked. The internet didn’t work I’ve told them several times I’m a remote employee people stated that the WiFi worked on first floor it still didn’t work. So I missed DAYS of work. Not to mention the refrigerator didn’t work so our food spoiled. We’re homeless no one wanted to give us our money back we were only credited 50$. Which is unacceptable and unfortunate. We were moved to first floor and internet still didn’t work. The police was here everyday I mean every single day. I have 3 kids and our safety was in jeopardy again we should get our monies back on our gift cards and the difference I had to pay

Bathroom was small and dirty.

While the customer service was on point and I love the fact they take in our annoying fur babies. But a lot of things didn’t work TV which is extremely important WiFi if you have to work or just don’t have the data. The refrigerator didn’t work also. House cleaning didn’t come and change out linen as well. Other than that my stay has been amazing while my apartment finishes

Carpets in room are dirty need to be replace need repairs

Nunca regresaron el depósito por garantía

There was no breakfast as advertised. No dining available. No telephone service. Fitness center ill equipped most machines not working, room needed cleaning. In addition to paying the amount for the facility for 3 nights, was told at the front desk i had to pay an additional $50.00 which would be refunded. To date i have not received the refund, and efforts to reach them by phone has been futile. Would appreciate your assistance. If not successful will seek recourse. Thanks. No public transporting.

As typed

Terrible place to stay. Upon arrival the reception was eating at the desk. And was rude . We then had filthy rooms, people smoking cigarettes and marijuana in the halls and stairwells. We stayed a night and left .

Room smelled really old and like smoke, there were stains on the floor and furniture, there was only 1 elevator operating and was super slow and the hotel looks a bit ran down but has great wifi and A/C , the staff was fair , they show that they serve complimentary breakfast but don't, but overall the hotel itself needs a lot of work inside and everything needs to be updated ASAP!!!!

first night i didn’t get the room type i booked. my room was not all the way cleaned and we found roaches in both rooms. the girl at the front desk was rude and would not give me a brooom to sweep up a ness

Dirty, unsafe, people walking the lobby on bad conditions (smoking marihuana) dogs barking in rooms, worst hotel I’ve been to, we were inside no longer than 5 minutes.

Was not how it was distributed.

Staff is okay but their room service staff aren’t doing their job. There were only three towels when I first entered the room then on third day, I asked for just couple more towels since I was staying for 5 nights and they never left me any towels. What really disturbed me was that they left an evidence of entering my room by placing which chalk markings all around the inside of the door then also smeared much of same chalk makings all over the outside of the door as well yet room cleaning staff never left me with not a single towel nor cleaned the room for my entire stay which was five nights. I really don’t care about not cleaning the the room but deliberately entering my room to leave the evidence makings on the door inside and out then not have decency to leave me with what I requested which was just couple of towels was unforgivable because their gesture was purposefully driven to taunting me. These people should be sued by every legal capacity.

Avoid this place at all costs. It is we'll on its way to being a trap house. There was dog turds in the stairwells that had petrified becaus r it had been thete so long. There were roaches in my shower. The elevator does not work properly and is a safety hazard. There was garbage left for days in the hallways. It smelled musty and dirty.

Everything was clean and well maintained

Hallways and elevator could definitely use an upgrade. Check in agent was not friendly AT ALL. Borderline rude. Don’t think we’d stay here again.

Poor condition, elevator not working, room was not clean, pool was green.

The elevator was creepy it even opened while moving up and it was the only one in service. We woke up the next day to 2 roaches in our room the towels were spotted as well as the sheets the TV was held in place by a spatula. Bathroom was extremely small.

Furniture and carpeting heavily soiled.

One star hotel

No staff to help us, we finally get to our room it’s filled with puke, cigarette holes in carpet and lots of handprints on headboards. Hallways filled with trash.

Good

No hot water

Very calm enviroment

Awesome rooms

The sheets look like Freddy Kruger got a hold of them. No room service was provided and the TV kept getting messed up. I will never stay here again!

Hotel was clean and staff was friendly

It was ok very decent

Pool is closed , but cleaning staff does great job

Pool was closed

The room is clean, but the whole building smells smoke. The phone in the room doesn't work, i tried to call for some clean towels, i had to go to the desk and asked for it. Overrall, i will not be staying here next time.

BEWARE THERE ARE ROACHES!

Great!

I like the price, especially considering the area (Duluth), the timing (the fall festival), and also the last-minute booking on my part (about a week in advance). So I do appreciate the fact that the room was available… But I do believe it is advertised that they have breakfast, and I did not see that in the morning on either of the two days that I stayed. Also, when I checked in, there was a pair of dirty underwear in my room that I had to dispose of before I could settle in properly, which also caused me to scrutinize my room even more than I normally do. Some of the interior of the room was damaged and out of date, and the air conditioner wouldn’t really blow cold or change fan speed. Overall, I probably wouldn’t book here again unless I desperately needed to be in Duluth and that was the only thing available or I didn’t have enough money. Decent enough stay, but wouldn’t stay again.

Good

it was an ok hotel. they don’t offer breakfast, there are constantly people outside just hanging around the hotel at all hours of the night. the room had an odor to it kind of musty, the elevator was slow and one of them didn’t work. i stayed for 5 days and i noticed a bug on my last night there. the staff doesn’t communicate and the housekeeping doesn’t seem to come pick up the trash every 3 days as they tell you they would.

Run down hotel had to leave right away

Property was not clean at all. Staff was very rude. I spoke with Hanley to end my stay early but I never seen the cancellation so I called the next day to make sure and my stay was never ended. He said I had to pay for the night before because it was never cancelled and there was nothing he could do. He was the same person I spoke to both days. So I asked to speak to his manager and he laughed and said “I can tell him to call you but he likely won’t.” Then hung up on me. THE worst experience I’ve ever had.

It's a sketchy hotel. Ladies if the night and their Handlers.

Everything was good. Large rooms are a plus!

Good location but the property is old and in need of an upgrade. Only one elevator worked.

When I first drove up to the property, I noticed that there were people wandering around the parking lot. It was a late check-in for me, after 9pm. The pictures on their site are either from other Sonesta locations or are very old. The lobby area was nice, but the room needed some repairs and the carpet needed a good cleaning. I had to check out around 3am to to the airport to drop my rental and make my 6am flight. I head to the car and put my carry-on in the trunk and as I get in, this man comes out of nowhere from behind and to the left of me, waving at me as if he wanted to say something to me. Mind you, as I was leaving the hotel, there was no one in the parking lot. I guess the look on my face told him everything he needed to know and he kept walking past my car away from the hotel entrance and disappeared to the other side of the through some tree lined area. No security present at all!

Like it

It was an ok stay, two things that really hurt our stay was that WiFi kept getting disconnected and that we saw roaches crawling. I told management he said he was going to have the room cleaned however when I came back into the room, the room was definitely not cleaned

Only one elevator working. The Shower head was dysfunctional. No microwave and only one trashcan in a suite sized room. The bar of soap had a big bite mark in it. Sink drain had to be unplugged. Very dated facility and rooms need upgrade. Bathroom door had to brush against the toilet seat to open. no ice machine on the 5th floor.

We stayed one night at the Sonesta. Staff was friendly but the issues are with the hotel itself. Only one working elevator that was very slow. Trash bins were always full and overflowing in the hallways. Dirty towels in the hallway. Most of the outlets in the room did not work. There also seemed to be loitering and loud people outside most of the night making it difficult to sleep (it was past midnight). The microwave in the lobby was out of service and there was not one in the room.

No clean linen, staff was poor, facility was nasty, smell was bad. Didn’t feel safe

If you are looking for comfortable stay, and a place to relax while traveling this is not the spot. If youre traveling alone please keep going...do not stay here!

Property is so nasty and filthy never never come here

People that manage and service the hotel don't have any idea of hospity

When i have complain about something not working in the room, it was taking care immediately

,

Rooms are okay. Some have that wet carpet smell and some don’t. Hallway smells. Trash piles up next to the elevator and smells bad, no one comes to get it until you tell them. And only one elevator working on the property and it takes forever.

Hotel very down hill need upgrade everything ! I always book this hotel but this time is very bad condition n smell smoked hall way and service deck when u walk in ! Never book again if they not change n remodel it

Smell so bad!

The location was the best feature. Property’s rooms were dated and not very clean to my disappointment. Our room (215) was non smoking however previous guests had been smoking & you could see cigarette burns in carpet. Carpet needs deep cleaning smell like musk. No microwave or coffee maker. Closet door glass was cracked. Only 1 elevator worked. Staff was okay. We were told we could not get extra towels. Buttons on air conditioners did not work so we could not adjust air.

Ít smell so strong smoked whole hotel! Need remodel alots special room ! Never stay again until ur guy did

Was told they ran out of sheets when we need some Key to get into the room kept messing up Elevator broke down for a little when we first got there

Wouldn’t recommend this hotel at all beds has holes in the sheets floor in the bathroom are sticky the towels has spots on them carpet is dirty I could go on and on sonesta select need to upgrade like the one in other states

I like this place

It was very dirty and crazy place to stay.

Nice employees. Clean hotel

We did not stay ,there were guys outside calling women B words .The whole place around it was nasty, elevators smelled like weed and looked like crap. The guy at the front desked was really nice and help me get a refund

I didn’t like the fact I paid for a two beds room and received a one bed room. The mirror in the room was broken. I had small black ants in my bathroom and roaches. They don’t greet you once you arrive. The carpet smells and very dirty. Never again will I visit a place with the name of this hotel.

The pictures online are deceiving and the couches are stained with gaps in them.. I would not recommend

Only one microwave that works, trash in hallways that stink up whole hallway, hotel rooms not cleaned right. Dirty carpet, nasty elevators, bugs.

Ok

The rooms are mediocre level clean at best and they don’t even try to make anything right when they wrong you! (I.e broken AC or a lack of towels in the room). The lobby looks clean but the further into the hotel you go you realize it’s dirty, smells funny, and only one elevator works! (So you better ask for first floor or be prepared to wait) I witnessed some people get stuck in there before too. Terrible guest service clerks. Just all around BAD

Roaches were in the room

Very Filthy

No breakfast, beds was nice, bathroom wasn't clean, hallways loud and hot, bags of trash piled in hallways, elevators sketchy, wouldn't let half my party check in, no explanation except doing an audit. Room had been booked for weeks. 2 hr drive and can't check in, no rooms available anywhere. Would not recommend

Comfortable stay

Very nice establishment. Clean, nice area.

Dirty bed sheets, room smelled of smoke, floors were stained

I am still waiting for the refund on this place. I have confirmed with the refund with them. They are so dirty thats why i immediately came out from there asking refund

Property was clean

The elevators and hallways were dingy and had an odd smell . Probably from the trash bags left in by elevator. The room was cleanliness was okay the only issue was there was glass in the carpet that I stepped on.

Staffing was not rude. The hotel in itself was not clean. The headboard had stains, pull out couch had void stains. I immediately checked out

I wouldn’t feel safe staying ant this property again.

Overall, I say this is all right for a cheap hotel but overall it's not that clean the staff

over the floor outside one of the rooms. We felt unsafe all the time. Our rooms were in a non smoking area. However, people were smoking weed around the hotel installations and the smell was all over the hallway. I’ve made several reservations with Expedia for years and this is the worst experience ever. I can’t believe Expedia advertises this hotel on its website. I will never ever go back or recommend this hotel. Additionally, they didn’t even give me a receipt. If I see a weird charge on my credit card , I will dispute it . Stay away from this hotel, go somewhere else !

The pictures of the room are a lie, they are very different. Just one elevator, one of them was out of service. Carpets with Stains, very small bathroom. We felt unsafe. Just Horrible!

This place smells the elevator it's under repair only one of them work so going up and down takes forever. The pictures are very misleading I will not recommend nor will I be back

Staff was nice rooms are just one with new tile floors. When it gets dark weird people be outside loitering .

Amazing hotel big room very clean just wish it would have had a microwave

Unclean , blows dryer and iron have to go ask and is old

Not so good facilities.

Rooms were dirty(roaches, mice, ants), noisy. Only one elevator working and it even runs very slow. No room service (limited towels provided even when asked for more towels). Staff was rude and unprofessional. Did not return our deposit.

The place is close to everything.

Run down, sketchy people as guests , terrible snell in elevators, no breakfast , no coffee, run down appliance in rooms , smelly hallway carpet

They need more maintenance in the room stain was on the wall. Bathroom door was pry open have not been repaired. The carpet and a couch have a stain. The edge of the carpet have some kind of white stain all over.

Staff had torn jeans and surfing on their phones. Fire alarm at 4;20 a.m. with no communication. Needs new management team to revamp this hotel.

Elevator looks dirty, bathroom shower looks old, we made some coffee but we didn’t drink it because it was horrible. Laps and light switch had stains and dusty. Overall everything looks old.

Garbage was piling up by the garbage bin and elevator smelled and very dirty and also slow, it’ll be my first time and last time staying at Sonesta Select

The property could use soe improvement. No microwave in the room and the TV keeps losing signal. The room was comfortable and spacy. The staff is nice and courteous.

As soon as we opened the door to our room there was this awful smell. Like mold and sweat and water. There were blood stains by the couch, the sheet on the pull out was dirty, and we killed 2 cockroaches in our room. My toddler also found food that was not ours in a corner of our room. We had a 12-hour day of travel and this was not what I wanted to bring my kids too. We will never stay at Sonesta again.

They are rude and don’t answer the phone. My toilet was leaking all over the floor. Not enough towels in the room.

The place is very clean and nice

I like wide room space. But I didn't like dirty floor and no water bottles in the refrigerator. And something weird smells bothered me.

Room was very dirty and smell like pee all over the place

Easy access to get back to the airport, clean, convenient and hassle-free stay.

Elevator needs some work done on it. But room was perfect 10/10

Thank you

The room was very dirty, stains on the floor and the couch, dirty spots on all surfaces, mini fridge was iced over, lots of very worn areas where paint had been scratched and chipped away. Only 1 elevator was working and it was very dirty too.

The hotel is in very poor condition. Staff are careless. Only 1 elevator works and it needs maintenance. Hallways are filled with smoking/weed stench. No houskeeping in my stay of 4 days. Bought my own sheets in fear of bed bugs. No replacement towels given. I could keep going.

Had some trouble with the first room they gave me (door wouldn’t open and tv had no signal) but the front desk eventually got me into a room that was suitable

This is a not a great stay, spin arrival card was charged several times during our stay, house keepers did not speak good English or non at all, staff slow at getting trash daily, hallways has a stitch on the third floor, issues with tv not working properly, glad it was pet friendly, but not so great- needs lots of improvements to staff and interior

The first room that I was given..the door didn’t lock when I left the room. I notified the front desk and was told that it would be addressed. When I returned, all my items that I left in the room were gone, the beds were made and the door still didn’t lock. I notified the desk and was asked why I didn’t tell them about the lock. They looked in their communication book and saw that it was reported but nothing they Could do. I asked for another room , that had a door that locked behind me. No further incidents for the remainder of my stay. I would never sty at this establishment again.

Very Professional

i didnt like i didnt have no tv

We did not enjoy our stay at all. Do much so we checked out early. Did not want to spend another night. If you are a family of 5 and get a room that sleeps 5, dont do it. No bath towels, no microwave, the bathroom is a broom closet, the door kept hitting the toilet it was so small. The sink was outside the bathroom. How do the expect you take a shower with a hand towel. Horrible.

Staff Awesome!!

Everything was great other than a faint cigarette smoke when you walked in the room. We got over it.

Great location for an overnight stay

This was one of the nicest hotels I've stayed in the only thing about this room I didn't like was they didn't have a microwave. But the rest it was good.

Prices are great for the size rooms . The only thing is they dont do breakfast when they have an area and the microwave is in lobby. I would suggest the provide microwaves in rooms with the refrigerator and serve maybe sack breakfast

just horrible worst place ive ever been

The room smelled horrible, blood on the couch. You can tell they don’t wipe anything down. Would not recommend at all and would not come back!

We styed for 4 days and ask for towels one time and they only give us one towel. Television didnt work ask to get fix but they never did. Smells like Marijuana on the inside of the hotel i understand that they can control what guest do on the rooms but they could spray some thing to kill the smell and i havent got my security deposit back yet

When I got there they told me my reservation was canceled and that they had no rooms available I went to a different hotel

Rooms smell so bad. The elevators and door are marked up and soiled. The carpet in the room dirty. Bed was clean. I left the same night I checked in, because of the smell.

The property had an old mildew smell and my room smelled worse. I couldn't stay and sleep there so I left in the middle of the night to go somewhere else.

Nice hotel.

The location was great, but it was just okay.