Sonesta Select Durham Research Triangle Park

Hotel convenient, easy check in, drains slow on both sink and tub, wallpaper peeling in room

Staff was helpful and nice. The room smelled. The bathroom smelled worse. The couch was dirty.

The hotel was terrible, they are going thru renovations, we received no notice that the pool was out, or about the renovations. Gave us a room that had holes in the walls,furniture was nasty with stains, bathroom not cleaned

The shower, when it was time to leave. The beds were ok. Tv didnt work, the phone didnt, next to a homeless camp. The toilet had to be plunged every time you used it. There were some bugs when my boy woke up. Not sure where they came from.

Very good

Exceptional

Good

Upon my arrival to the hotel the entry was very nice for the lounge area. I did notice that it was some items on the other side that were boxed so I assumed it was some renovations going on. Customer service was on point and the gentleman was very accommodating but I must say I was very disappointed in how the hotel was. First and foremost on the welcome screen there were images from the Bistro and when I asked what time was breakfast or how do I order what was being displayed I was told it wasn’t a Bistro which meant I had to pay for my dining while there which wasn’t a problem but just like most travelers I was looking forward to what was being displayed. Secondly, the first room I got to the couch had stains and the bedding and bathtub was dirty. I went back downstairs to discuss with front desk and he upgraded my room which was slightly better. While wanting to relax on the balcony that was offered, it was no balcony furniture and I had the view of old furniture gathered outside as well as big trash bins that could be rented so I did not enjoy that. This Sonesta and the Sonesta in Cary, NC are nothing alike which I was expecting the same layout. I started to read the reviews and previous customers talked about bed bug issues, funky smells from the rooms, and overall not satisfied with the hotel. Luckily, I did not encounter bed bugs but I did go to the local Dollar Tree and purchased cleaning products and wiped around in the room. Overall, I will not be going back.

Nice service

Location Noise level

Very poor

Plenty of parking. Good places to eat close by. I feel safe. Rooms are clean. Very central location in the RDU area. Very little staff. Always pleasant and brief.

Will return

Passable

Bad

Clean and quiet

Clean and quiet

My shower was dirty, hotel lobby smelled like wet stale laundry. Otherwise convenient location to everywhere I needed to go

My experience was convenient and relaxing. The property was easy to find and is a great location!!!

It is a very nice hotel

The hotel should not be open while under renovations. The pictures from what I saw on the app were not the same as what I saw in person.

Very good

No free breakfast,only coffee.we went down for coffee at 9:00am,and they were out.

People smoking marihuana on their balconies and smell was coming inside my room even with the doors closed.

People smoking marihuana on their balconies and smell was coming inside my room even with the doors closed.

The staff were rude. Especially the front desk staff Neil. Every other day they had no clean towels and breakfast coffee wasn’t always hot! No continental breakfast but they had a setup to provide breakfast! Front desk staff never dressed professionally.

Enjoyed the sitting area outside and the spacious lobby area. Location was very convenient to UNC Chapel Hill.

Secure parking. However, I should’ve known something was wrong when I noticed a lot before smelly cardboard from them storing furniture in the lobby or when I step into the elevator and saw a chipped panel. That should’ve been an indication. But instead I proceeded to the room and once I got there on immediately notice it smelled like cigarettes. Which says a lot coming from a cigarette smoker. The room just didn’t feel cleaned at all I pulled back the sheets I didn’t see any stains but the overall condition and cleanliness of the room didn’t sit well with me. There was trash behind the nightstand around the corners of the wall. There was a chip in the wall near the closet and the furniture was very motel esq. I didn’t even put my stuff down .we gathered our things went back to the lobby ,left the key on the desk , and left without actually staying in the room we paid for . I’m not usually bougie or too good to sleep somewhere but I just couldn’t comfortably lay down and relax in that room

Soñé of the staff are very rude. Not friendly

Soñé of the staff are very rude. Not friendly

At check-in had to call for sheets and pillows for the sofa bed and towels for the amount of guests as there wasn’t enough. Stingy on other amenities like cups and in room coffee pods. Not enough for the three registered guests. King mattress was comfy. Great pillows. Coffee was ok and available until noon in the lobby. Staff was very friendly.

My stay was great!! The location was easy to find!

Parking was good entrance ok , dirty carpet, dirty chairs, woke up and bathroom was full of flying bugs . Reported it by email, week later still no feedback. I won't go back

My stay was pretty good 👍

The room we were getting first had some strange odor which did not go away. We reported to the hotel staff and they quicky assigned us a different room. No problem.

All the appliances (like clock, microwave, mist of the lamps) are not connected to the plug point. I have to connect them all to make it work. The sitting chair had lots of hair from the earlier guest. There are no trash bags in the room. I have to ask the front desk for a trash bag. I will suggest management to fix these issues and make the guests comfortable.....

Location All the appliances (like clock, microwave, mist of the lamps) are not connected to the plug point. I have to connect them all to make it work. The sitting chair had lots of hair from the earlier guest. There are no trash bags in the room. I have to ask the front desk for a trash bag. I will suggest management to fix these issues and make the guests comfortable.....

We had 2 rooms and the ceiling sprang a large Waterleak. When called they wanted us to wait until the next morning and we had to call the Fire Department. At 3am we were granted another room.

When we got there it was not what we expected. The halls smelled like disinfectant. It

No hair dryer on room . Phone in room did not work.

I was denied entry to the room

The hotel was not anything like what it was presented on line. It smelled, there was trash in the hallways overnight. Our pillow cases were dirty, the bedding looked old and ragged, the noise from the road was loud, there was a homeless encampment next to the hotel that we could see out our window and there was no housekeeping for our 5 rooms the entire time we were there Thursday-Sunday

This property has so much potential if it was run properly! Rooms outdated, no soap in bathrooms in common areas, staff not friendly at all. No daily housekeeping, no breakfast just coffee in the morning that was always out and no napkins . Building is nice looking, Parking was easy , just a shame what a little care could make this property great!

The property is not well kept. The chairs in the lobby has various stains on them and need to be steam cleaned. My room was extremely muggy and the room had an overall weird smell to it. The wall paper in the room was peeling in various places throughout the room. I asked for towels at 12pm. I was told they would be delivered. I left out and returned at 4pm and the towels still hadn’t been delivered. I wouldn’t recommend staying at this facility.

The hotel needs to up their game. The hotel was not very clean, lots of stains on carpet & wallpapaer. The bed was clean and comfortable, but other than that there was a lot to be desired.

Sonesta is a very nice place to stay. The kitchen area is nice. I hope they do breakfast soon

Yes parking lot was clean and easily accessible

No Shower Gel, Shampoo, Matress to old.

Room was pretty clean, rates were the best I could find in town. Check-in was just blah.

It was a very pleasant stay. Very quiet and relaxing!! I definitely will stay there again.

.

Lugar limpio y tranquilo para descansar cerca del aeropuerto

It was ok. My room was clean. Quite. Its closed to i40 and lots of food options.

Close by to everything. Enjoyed it and will stay here agin.

N/A

Front desk staff extremely friendly & helpful. Service staff extremely rude. Needed towels. Told by front desk to sit towel & trash outside door. Went straight back to room as the housekeeper was next door. My wife stated she passed right by the room. When she asked for towels. The housekeeper refused. Totally ignored us & got on her phone to call someone. Had to go right back down the elevator to the front desk. Supervisor went back up with me. Instructed her to leave towels for us & pick up the trash. The interaction with this particular housekeeper made our stay very unpleasant.

This is a budget hotel in a good location for getting to Durham, Chapel Hill and Raleigh. The hotel is dated but kept clean. Nothing fancy here but for travelers who don’t want to spend hundreds for a room it works. Staff are very nice and helpful.

Excellent room for the rate. Will stay there again. Very clean and quiet.

Nice clean room

The room was dirty upon arrival. It was trashy and the revoked smelled as if someone just smoked . They also made me deposit $100 to get access to the room although I booked through Expedia. I asked for clean towels and bed spread and the representative was disrespectful. I drove 6 hours to the hotel and did not stay. I arrived at 6:54pm checked out 8pm. As I was checking out the lady did not seem to care or adjust my room situation. I did not deserve this treatment or messy room. I have proof of my arrival time and my checking out time via my State Farm Safe Drive App that pin points my every move. I also have pictures of the room that was not as described.

Nice place

Clean room

The staff was helpful, but the room was dusty and run down. Smelled bad. TV didn’t work, so front desk helped us. Someone had unplugged it which was impossible to see in the cramped area. My husband had to reset the TV once it came back on. All in all it’s a very run down property.

Littered on every street corner.

Room was clean staff was great. When ask about the ice machine staff said that both 2nd and 3rd floor work. Bot both were unplugged and every time you plug them back in someone would unplug it

Decent enough for the price paid.

Parking was easy and close.

Older Hotel pretty clean, could use some upgrades no remote in room for tv, easy access no breakfast

One advertisement said the hotel had a restaurant, which it did - but it was closed; all the advertisements showed a comfortable outdoor sitting area - it was in storage until after Memorial Day. Room was ok, but in need of updating…. All-in-all, I would say there are many other much better options at comparable rates that I would select on my next stop in Durham….

The shower curtain smells and needs to be replaced.

N/a

It was pet friendly. Sofa, mattress and sheets had stains. Only stayed two nights.

Front desk person really nice no issues with the room

The lights wouldn’t turn on my room because the bulbs were all burnt out.

Hotel needs a upgrade.

We booked one room, and within 30 minutes had to request another due to the complete lack of cleanliness and hygiene. Room #1: Not “a little dirty”—this was never cleaned. Used disposable douche bottle in the shower Feminine napkin strips on the bathroom floor At that point, we weren’t guests—we were questioning sanitation standards. We requested another room thinking it was a one-off. Room #2: Same issue, different layout. Ceiling looked like it might cave in Furniture torn up like it doubled as a scratching post Black mold on the bathroom ceiling Hair all over the floor Hallways smelled strongly of cigarette smoke despite being a non-smoking facility. We checked in on the 18th and checked out within 2 hours. That’s not a stay—that’s a failed inspection. Ended up paying $650 at the DoubleTree nearby just to get a clean room—the bare minimum this hotel couldn’t provide. Overall vibe? Less hotel, more hourly-use energy. No exaggeration—if anything, this is restrained. Final verdict: If cleanliness matters at all, avoid this place.

Convenient location in RTP.

Convenient, clean and nice staff. Coffee not avaliable early and no blow dryer.

Good value. Clean and tidy. Safe parking. Fridge in room. Staff was functional. Accessible location.

I really love the room it was clean and very nice..

Good

It's better than most and it's affordable

Clean rooms, excellent service

Our room had multiple

All of the aforementioned as well as the staff being incredible. I felt like family because they were so welcoming.

Everything was perfect.

Clean room

Could be better

Courtesy among staff and rooms were clean. This is my second stsy. This is my choice of hotels locally.

Quite lobby and good hospitality

Everything was satisfactory

The room is lovely. The staff are very caring and friendly.

Burn marks on carpet in a supposed smoke free room. No housekeeping, very outdated design

My room was not turned/cleaned before I arrived. I was put into a dirty room that had old/used bed sheets and a dirty bathtub to the point that I couldn't even take a shower. To make a long story short, I was switched into 4 different rooms as each room that they offered was dirty. They told me housekeeping didnt work on weeekennds so there wasn't anyone available to clean the rooms. This should be illegal and is a complete violation of state health codes as they are offering rooms that are not being turned over. I was so disgusted that I left after staying 1/2 a Day and I'm now requesting a full refund. The fact that I was constantly offered and was shown rooms that were dirty with pubic hairs in the bed/bed sheets and dirty bathrooms/showers is disgusting. I took pictures and plan to escalate this, especially if my refund isn't granted.

NA

Only needed a place to stay overnight - area was fine and lobby looked freshly remodeled. The room however was pretty gross. Stains on the carpet, broken mirrors, dirt on the walls. I would only recommend if you need a place close to the airport.

The bed was uncomfortable, the pillows were flat, my room was adjacent to a busy road that kept me awake at night, and there were 2 packets of coffee for a 5-night stay. When I stopped by the desk for more, they would not give me any. The trash was removed and the towels changed the day before I left. Not a good experience for an expensive hotel.

Friendly staff

Balcony door was open to room security risk which made me feel very unsecure it was 30 degrees. no HEAT or hot water front desk was not helpful at first. After arriving back to the room still no heat moved to the room across the hall but again no hot water. Lady at the front was not helpful and was very passive and came off very rude.

Everything was just average.

People lived there. Kids jumping on furniture while checking in. Rooms smelled. Expedia should not even have this crappy hotel on their website. Do not recommend.

The rooms carpet was dirty, the bed was very hard and the mattress was bumpy and very uncomfortable. Also we looked out the window to see our view and saw a bunch of homeless people and tents and trash with a dog barking all hours of the day and night. Very bad experience.

I stayed to 2 nights and there was no cleaning service provided each day. I had to ask for clean towels, which were never delivered. I ended up having to get the towels from the front desk. The property was designed to host a breakfast, but nothing was offered. There was only 1 very small garbage can in the room. It filled quickly and again, there was no cleaning service provided.

Very good!

Everything clean. Would have been nice if we would have been informed where things were located (ice, vending machines ,etc ). And if WiFi was available.

No coffee or any breaskfast morning snack bed weee lumpoy need update big lunp in the middle...All hotels offer coffee lobby areas. most all day and night.day .phone in the room did not work the lights were not working..had to walk to dront desk to put in complaint Bad choice will not stay again poor customer service....

The property is pretty quiet for the most part. I was on the end near the exit door so I heard people coming and going through the night. Even though it says no smoking, the weed smoke nearly suffocated me waking me up and I reported it to the front desk. It didn't stop anything. The property was clean an updated for the most part. The area is not too bad. Just always watch your surroundings in any new city.

Stepping off the elevator it smelled so good. Entering the room it smelled horrible. I found what looked like a herb pill on the floor, a piece of rustic jewelry and it needed a goo vacuum. I arrived at 4pm to check in but had to wait for someone to return to the desk for about 20 minutes

The room wasn't clean. There was a ball of tissue in front of the bed. The sheet had a weird red stain on it. When I got in, the desk has a dried substance on it that I had to ask for a wipe to clean it. There were random popcorn kernels on the floor and I asked in the morning if someone could vacuum and it never happened. I was locked out of the building when I arrived from being out - the sliding doors were locked and the person that was supposed to be at the desk was in the back office watching something. I will never come here again. The only good thing about it is that the rooms are cheap, but you get what you pay for.

Room was spotless.

Staff courtesy

Staff is friendly but my room had bed bugs and the tv doesn’t work for HDMI cable.

No the bed was all worn out messednup my back

Not very clean…

I had to ask multiple times for towels.

Stains all over the entire floor. Also there was no microwave inside of the room in the refrigerator was barely cold. Also, the couch needs to be thrown out and replaced.

The room was okay. There were spots on couch and carpet. The room phone looked like some food had been spilled on it and housekeeping didn't notice it. The hotel didn't offer breakfast either.

Cheap Handy

Room was fine no issues

Nice stay. Front desk was amazing.

Beautiful property and excellent service!

Yes, the room was great! Staff was friendly. I will be back! Thank you!

This hotel is quiet, perfect for relaxing for a few days, everything was clean and the staff is friendly. I will definitely return.

I just needed a place to stay overnight. This is conveniently located and a great value.

The hotel is a little outdated, there’s no microwave in the rooms and there was no breakfast at all! Not even a muffin. It was close to the airport though and that was a plus.

N/A

It was one of the better Sonesta suites

You get what ypu pay for. The rooms smelled of cigarettes, there was damage to the walls, mirrors, carpets seemed very dirty.

Never stay at this hotel!!No maid service after 5. No clean linen provided for the pullout sofa. The pillows were small.the mattress had lint balls. I was give Zep spray to tone down the smell of urine. The front desk clerk showed no empathy!! He stated he couldn’t give me a new room because the hotel was full for that night! All in all it is the worst hotel ever

Room could use a little update. Carpet was stained in spots

NO BREAFAST AT THIS TIME WASNT POSTED ON EXPEDIA

Close to everything I need

Staff was amazing

They need to fix the ice machines, room phones, alarm clocks. Clean the carpet’s immediately, and fix the gaping hole in the ceiling dripping water into a mop bucket.

Carpet sticky and sheets not clean . The lobby looks beautiful and then the rooms look very poor

The first room I checked into the room had not been cleaned and the towels were on the floor and chair, along with the bed not being made. The second room was better - but be prepared to wipe down the handles and desk area. There was a dead stinkbug on the curtain and no hair dryer in room. You could smell folks were smoking weed in the evening, and there is a small non-disruptive homeless camp in the forested area behind the hotel. The side of the bed that was nearest the door was like sleeping in a pit - I had to turn the mattress around to sleep flatly. Definitely a good price point, the staff were amazing and I felt safe.

The floors are covered in stains I slept with a hoodie and pants on it felt so gross

decent room size, clean, no noise, convenient area.

Room wasn't clean. Stains in the carpet and drapes/ furniture. Total waste of money. Will not return

Carpet was wet, several stains on the walls, sofa and Carpet. Elevator button was broken and hallway smelled like urine.

Decent if you have limited options

Staff was great but condition of the room was extremely bad with stain carpets, broken lamps, stinking room and hallways. I can’t imagine how I survived overnight in this hotel. Staff was ok as they accommodated me to different room but experience was same.

Staff was very attentive and helped with the reservation even before the arrival

This hotel needs UPDATING BAD! Our stay wasn’t so pleasant! The light bulbs were burned out, the beds are NOT comfortable, they really need to be switched out ASAP, you can’t flip a mattress but so many times! Also the carpet was very dirty! Everything in this hotel needs to be updated and SOON!

Property is in coinvent location lobby is nice, and lobby staff were friendly.I was there for 1 week I declined house keeping for 1st day ,but after that I had asked for my room to be cleaned ,and my room was never done after I asked Housekeeping and front desk.

The staff was very "matter of fact" and not very hospitable. The site does not advertise that a $100 deposit is mandatory at check in and will not be refunded for 3-5 business days. Pillows were soiled, keys had to be reprogrammed each time I left the room. The fire alarm went off at 6am and the front staff person was not around. The guest assisted each other with leaving the hotel until the fire department arrive. The staff never addressed the guest about this incident. I will not stay at this hotel chain again.

N/A

I booked a handicap accessible room over a month before my scheduled stay. I even called the hotel after I booked on Travelocity and confirmed that I wouod have an accessible room with an accessible tub instead of shower. I was assured my request would be fulfilled. When I checked in, they said they had no accessible rooms available and that I didn't make reservations for one. I showed them my confirmation stating I was confirmed for an accessible room with 2 queen beds. They again said they had none avaliable and asked if they could put me in a regular room for the night. I was in Durham for a 5-night stay and it was midnight by this time, so I said okay, but had to have an accessible room the next day. The tegular room they gave me was apparently the last room available and was the dregs of all the room. I could barely get to the bed because the dresser was so close, part of the blackout curtain was ripped down and would barely close enough to prevent a view into the room from the parking lot, and another part of the curtain had a long vertical rip that I had to hold closed with a couple of my hair clips. The worst part was I physically could not get to the bathtub, as my electric chair could not fit between the toilet and around the door. I am a full leg amputee and have to use my electric chair to navigate right up to things. I was in town to got to a funeral for my best friend and couldn't even bathe before going to it. I'm still so upset.

No food

The room was clean. There were not enough pillows and no extra blankets.

Clean room

The room smelled like cigarettes. The couch and carpet is outdated and needs to be shampooed.

The hotel is a 3 out of 5 for me. House cleaning I expect to come everyday, not every other day. The build and rooms could be modernize for a possible 4 to 4.5 rating. The hotel looks to have a kitchen that is not in use? Only serves coffee ☕️ in the morning?

Side entrances non functional via card access but often propped up at night allowing access to non-guests

I wanted a cheap hotel, because we were only going to be there long enough to sleep. Cleanliness was substandard, and the carpet needs to be cleaned. Amenities aren't important, but we decided it's worth paying more, even if it's only for 12 hours.

It was sufficient for one night. Staying 3 nights was too much. The lobby is misleading to the rest of the hotel. It was bright and clean then you walk down the hall and it's like walking into a condemned space.

My favorite hotel!!!!

We were not pleased with the room. The bed looked slept in . The room had an unpleasant order . The dresser and desk legs had mold which my daughter to have an asthma attack at night . Room service didn’t come the whole stay . The phone didn’t work so we couldn’t ask for more towels. I will never stay again .

Sure

Quite and friendly

The father and son checking in after us went to bring their things to their room and found the door propped open with the safety latch and someone laying in one of the beds watching tv. This is the first place I have ever been so appalled that I kept all of my bags and shoes up on tables and the desk because I didn’t feel comfortable with them being on the floor overnight. If you don’t mind sleeping in your car, that would be like a luxury experience instead of staying in this place.

Room was nasty. Carpet stained, shower moldy. It was gross.

Why are you gonna do a credit card transaction and take a separate hold as a deposit that is crazy to me

Good

Be prepared for that traditional INDIAN smell. Not sure what they spray or if it’s simply something else, but it’s NOT good.

When I checked in the person made we wait until he wiped down his desk and chair. For seriously 5 minutes. Then he demanded I pay an additional $100 deposit in which I wouldn't get back until 3-5 business days. This place had terrible service, no breakfast, no hair dryer and phone didn't work. Would never stay here again.

We checked in at 6pm and left at 8pm.

Not alot if noise

No breakfast the room is old

The property is going down hill fast after being sold. The carpet and rooms smell very bad. It’s in need of a full remodel before I would stay again. Not worth staying there even with reduced prices unless you like sleeping with cockroaches running around your room and the smell of urine

Professional and friendly staff .The rooms were clean

No breakfast.

Very nice

Clean room, good value for price

Clean, quiet good value for price.

It appeared that people live there

My stay here was not too bad considering I stayed for two nights. The room was very clean and well put together. Only thing I had an issue with was I couldn’t turn off the air conditioner.

I was bitten by bed bugs. I had to throw my clothes away. Very bad experience. I have bite marks on my head ,my arm,my back,my left calf and my butt. I was staying in room 151

Room wasn't very clean. Ac unit stopped working for a couple of hours in the middle of the night. Front desk attendant wasn't very friendly.

Nice people. Hotel needs a deep clean— stains on the floor rug what looked to be blood or deep red paint on the curtains.

The carpet had stains the lights flickered in the lamp and one of the bulbs was fully out the curtain was pulled down from the track and mirror had a crack in it and the whole place smelled like weed but the service was really good there were no bedbugs and the pillows felt nice and the sheets were still white which was good. There were unrepaired holes and cracks in the walls. I felt unsafe leaving the room by myself or leaving my daughter in the room. The lobby was nice and presentable but the rest of the hotel was in disrepair.

Renovate! The entire room is old dated and stains everywhere. The carpet is disgusting.

The worst start ever

You asked about my stay and cleanliness so I say this. The first room we were given appeared to have fleas in the carpet. This could have been helped perhaps by vacuuming the carpet. My experience was that my legs and feet were being bitten by something the minute I walked into the room. My husband complained and we were moved to another room. The biting and scratching stopped after we were moved moved to another room.

I really appreciated how kind & patient the front desk person was when we checked in and how they go above and beyond to help and accommodate their guest's needs. And the rooms are beautiful and clean with plenty of space & the area seems serene and silent. Definitely one of the better options for a hotel in the RTP area!

While this property said no smoking, the hall smelled like marijuana and smoke throughout, the carpets and the bedrooms were filthy and there were huge stains on the couches and even when I asked did he moved to a different room? There was still the same issue. The agent was asleep on the couch.

Property suppose to have Breakfast but when we checked in, we were told no breakfast. In the morning coffee is available but it was like medicine, like stale, nasty. Sink counter is too small and the sink and bathtub was clogged up so first night had to get maintenance to clean it out with a snake. Also, shower handle to turn on the water is broken falling out of the wall so had to be careful to not pull on it. The shampoo smelled like sewage and conditioner was like milk. Shower gel smelled normal. The carpet under the AC unit was wet so there must be a leak underneath somewhere. When I noticed it was on the third day so I did not fuss. The carpet in the room was stained all over the place. One side of the bed lamp and plug did not work so my husband and I had to switch sides so he could charge his phone( this one might be nick picking but with all the things that is wrong, might as well it be known). The hall ways stunk like mildew and/or sometimes pot. Workout room was available which was good but also stunk.

Gross smell fully ripped screen door. Huge stain in carpet and on the sofa arm.

Staff was kind, all was clean except for ring in our bathtub. Property was rundown and out dated. Things not working but we felt safe and slept fine.

Worked for business stay over multiple days

Staff was nice, smell of weed in the hallway and blood in the sheets. Probably want stay again.

First off… the room was great. Very clean, hot water, great bed. That’s said…beyond the fact that check in involved the least interaction possible on behalf of the person checking me in. No big deal. I don’t require good customer service while checking in. It’s a formality. What I do have an issue with is the five beeps. The five beeps produced by the smoke detector in the hallway outside of the room. Every 30 seconds 5 beeps. Like clock work. The first time I brought it up to the staff I was given a “oh yeah, someone is going to fix that”. And surprisingly NOTHING was done. So the second time it was brought up with me saying “is anything going to be done about the beeping sound?” (Mind you this was 3pm and I was facing the thought of sleeping through another night of beeping) I was given a “yes, the staff will fix it in the morning”.

Good location but the property could use a refresh.

Air conditioner leaked and the Sink was clogged in 2nd room

This was the first place I booked and when I got there, it was disgusting. It smelled like mildew and cigarettes. The rooms were disgusting and they even move me to another room and it was equally disgusting. Then when I requested to get my money back because I refuse to stay there They said no and it’s either you use it or you lose it and then when they talk to the hotels.com rep they told her that if I paid more money, I could get a better room. I assume whenever you are staying at a hotel it should be clean and if I have to pay more money to get a clean room that is absolutely crazy. This hotel is disgusting and they should be shut down.

Room and bathroom was filthy

Conveniently located

Not clean and smoke smell

The smell in the elevator is terrible and I will never stay again

A little outdated.

Good location in proximity to interstates, restaurants, and shopping.

Friendly

Professional and friendly

The first room that we were checked into, had such a strong odor it smelled like mold, I immediately asked to be moved to another room because of the foul odor. I was then moved into the room directly across from the first one and it reeked of mold as well. The carpet in the room was damp and the water in the shower and sink did not drain. I have stayed at other Sonestas and this location unfortunately did not me the average Sonesta standards. Very dissatisfied.

Smells so bad on every floor, smell inside of the room. Absolutely disgusting

Sofa bed was not at all comfortable.

Staff were nice. It was clean and quiet. The property is outdated. The property looks completely different from the online pictures. The pool was only 3-4ft which were many of the surrounding hotel pools. My suite didn’t have a microwave so I had to keep going to the lobby to heat my food up and the microwave wouldn’t heat it up completely. That was a total inconvenience. I also had to go to the lobby to get my own towels. It was nice for a last minute stay but I would not recommend. It’s not for me

N/A

Convenient to work in Research Triangle Park but area has panhandlers. They stay to themselves and won’t bother you. Fantastic staff, comfy bed and soft sheets! I always felt safe.

It was fine. It was clean in the room but showed wear and tear in areas.

Staff was nice and responsive. Internet was strong.

Microwave in room and tiny dorm size fridge was on the floor instead on a stand, The staff was nice, like I said before they need to upgrade the premises and get the tiny fridge off the floor

No breakfast offered.

Friendly staff. Nice common area. Old bathrooms & stained tub.Key had to be reprogammed multiple times. Fitness center keycard not functional had to get someone to open it each time. Limited choices in convenience center zero fruit or healthy options.. Didn't accept charges to the room; had to pay for earlch transaction.

Close to food places, gas station etc. I had to request a room change because the carpet was filthy in my room. The second room was much better! Front desk staff very friendly

Love the property

Very conveniently located near Duke health for a procedure.

Admittedly this is a budget hotel but there’s no excuse for a property in this condition to be operating. In addition to trash all over the hallways, elevator, stairwells, the place smelled of cigarette smoke and other long lasting unpleasant orders. I had to get another room because my initial room toilet was leaking on the floor and constantly running. Phone system seems to be disconnected so I had to go back to the desk to complain and get another room. The new room key didn’t work so I had to go down to desk again. New room didn’t have toilet issues but I woke up to find bugs crawling all over the bathroom floor. I packed up and left as quickly as I could.

Room was very clean

Staff very polite and friendly

I love the staff,They are very professional and friendly

Staff friendliness

Don’t recommend

There was a roach in one of the rooms, the hallways smelt like dog pee, and

Bathroom wasn’t fully clean and the phone in the hotel room didn’t worked. I told one of the employees about it and they ignored me. Poor customer service

I did not like the fact when i arrived my key never worked. The kitchen is out of order, and it took one week to clean a pool that was still dirty. MY room had spiders, towel rack broke on me twice and although i asked management to change room it never became available although promised.

Dirty ceiling tiles, ceiling tiles falling down in hallway. First room rug was soaking wet between bed and window. Second room could use extra scrubbing and mildew remover in bathroom.

It was the first time I stayed at a property where I had to request housekeeping. Let’s leave it there

Great stay. No complaints. 1 suggestion..... better parking lot lighting at the far side of the building

The lobby was nice to work in.

Told front desk twice about the bee hive on patio did nothing about it and kids could not swim in pool it had to be clean for two days.

Extremely rude desk clerk who was not helpful at all. Wasn’t able to check in and didn’t receive any help from staff. Will not re-book.

This hotel is the worst. The room smells like mildew, feet and butt. There are stains on the floor and the curtains are coming down. I will NOT come here anymore.

NOPE. The lobby is nice, but the room is gross. Stains on carpet, and couch. Lampshade in room looked like it was hit by a baseball

The property was very neat. The chairs in the lobby has stains. The TV was outdated and small.

It was not bad for the price 1 night stay

Pool was unswimmable & green, stains all over the carpet, bathroom smelled like cigarette smoke, beds weren’t comfortable, room pictures are deceiving online.

The area surrounding the property was less than desirable.

The entire place smelled like pot and there was a coackroach and a USED NEEDLE in my room, when I brought it up the the people who ran it they just said "oops" the new room they gave me smelled like a barn and the pool was green

I would give -5 stars if I could! It was filthy! The carpet hasn't been vacuumed in forever. The tile was sticky. The pool was green! After travelling, we wanted to relax in the pool, but nope! The air conditioner leaked on the carpet and soaked my paperwork and shoes. The curtains were actually torn up at the rods and wouldn't close all the way. The ceiling in front of the elevators was leaking. The whole hallway we stayed in smelled like weed. We believe there was a prostitute staying/living there with her pimp, as several different men came and went through the side door. It was horrible! I CANNOT STRESS ENOUGH... DO NOT STAY HERE!!!

Convenient

Atmosphere and service

Management was not un

This is a great place to stay you wouldn't really know it by the reasonable rate they charge but I was pleasantly surprised how great it was. I would definitely stay here again, actually this would be my go-to.

Great stay.

Loved stay. Highly Recommend

Loved the stay

That property was NOT as advertised. This hotel.was a bit ran down, outdated, and smelled old. They need new carpet, the windows was stain and could barely see thur them, the elevator was scary, and the second floor well i almost had to bind over because my head was nearly touching the ceiling. I booked for 2 days but after the first night and the 10 working television channels later. I just checked out a day early and went home.

Nice area but old hotel. No breakfast. They want you to buy food from the small market. Outlets in the room are too loose to work properly. Couch is old and dirty.

Thanks

Great stay

Clerk lied when I requested 1st floor room, said none. When AC wasn’t working on 2nd floor room, magically a 1st fl room became available. AC was fine there, but that was obviously for the long term residents whose bill was paid by the government. Will not stay here again.

The owners/managers of this property are not making repairs and must be cutting back on services that are expected during hotel stays. I stayed for 8 nights and finally had to request cleaning, fresh sheets and towels, toilet paper, coffee refills, trash emptied etc after I had been there 4 nights. Towel bar would not stay on wall, phone to front desk was disconnected, there was no remote for the tv. There were stains on the carpeting. The reviews were not accurate. Not a good experience. Won’t be staying here again.

Got in about 9 pm from intenational flight, so was exhausted. First hit with the surprise 100 damage deposit(?) dont think I had been aware of that especially because it was a $90 room. Guess i should have known, you get what you pay for. bedding was clean, no bugs, BUT carpet was so filthy I left my socks on, bathroom floor had shoe prints on it, and furniture was disgusting. Got out of there at 6 am, but snoozing front desk person did not know how to print a receipt. Needless to say, wont go to a sonesta again.

Great and friendly staff. Convenient And worth the price.

Could have been better

Everyone is soooo professional and friendly! And the property is very cleaned and well maintained!! It's my home away from home..

We did ask if we were to stay again and didn’t have a car did they have a courtesy bus for the airport but they didn’t which is a shame.

Love the property