Four Points by Sheraton Atlanta Airport West

Upon arrival I was greeted by front desk very helpful. I was very early and was able to check in early. Clean room. AC was on. Room had a lot of space. The bar, staff and the breakfast were great. Everyone was friendly. I will come back.

Parking was terrible due to the people using the vicinity for airport parking.

The staff was beyond welcoming and kind. Such a pleasure interacting with them each day!

Exceptional

Awesome stay especially the two ladies working front desk I love them

Very nice facility. Friendly staff. Everything was great

Great location and easy access to the airport. Restaurants were near the property.

It was a nice place small rooms and very tiny bathroom but it was good the breakfast was delicious

Very good

Good

Great place

Price could’ve been a little lower but everything was nice and clean.

Disappointing

Very good

.

The rooom was decent but, there was only one person checking people into the property and they took about 30 minutes trying to find someone else’s reservation on the persons phone while what looked like a manager kept passing by not offering to check others in. Also there was no tv service available the whole time and we were not informed of this at check in. They stated it would be up around midnight and it never happened. We wanted to relax before our long flight and unwind but that wasn’t possible

I will never stay there again

Nice hotel

Exceptional

Exceptional

Said they would service room but never did and only brought towels

I never get breakfast there. I've stayed there before.

I never get breakfast there. I've stayed there before.

Place was great. Super nice staff!

I enjoyed my day. It was very clean and smelled good.

clean rom

Clean rooms, restrooms and lobby. Elevators a little dirty.

On top of that, there was a strong smell of marijuana throughout the property. We voiced our concerns, and as we were walking away, we overheard one employee say to another, “Do they realize where they’re at?” which felt incredibly unprofessional and dismissive. Overall, this was a very negative experience, and based on what we encountered, I would not recommend staying here.

My favorite property is still beautiful, however the furniture in the rooms will need updating! Wood furniture was nicked and became a distraction to me. Had to change rooms to feel comfortable After changing rooms, my stay was completely comfortable.

Staff was great

Very helpful staff!

Overall good hotel, the only issue we encountered was that the sheets were dirty. But the staff came and changed them almost immediately.

Cleanliness covience and everyone was very nice Nothing

Cleanliness covience and everyone was very nice Nothing

Lovely ambience

I was locked out of my room for approximately 45 minutes. Staff repeatedly gave me a key card, but no one came to investigate why the door would not open. Fortunately, a staff member happened to be walking down the hallway and attempted to assist me. He eventually retrieved a computer device and was able to open my door. He also stated that he would report the issue to the front desk. I understood the cleaning policy; however, I specifically requested that my room be cleaned. I spoke directly with the supervisor, who agreed to have it cleaned, but the service was never completed. I also informed the front desk clerk of my request. Upon checkout, I asked the front desk clerk whether my complaints had been documented. He informed me that I would need to speak directly with management regarding that matter. I am disappointed with the lack of timely assistance and follow-through during my stay. I would appreciate a response from management regarding these concerns.

I understood the cleaning policy; however, I specifically requested that my room be cleaned. I spoke directly with the supervisor, who agreed to have it cleaned, but the service was never completed. I also informed the front desk clerk of my request. Upon checkout, I asked the front desk clerk whether my complaints had been documented. He informed me that I would need to speak directly with management regarding that matter. I am disappointed with the lack of timely assistance and follow-through during my stay. I would appreciate a response from management regarding these concerns.

The room was clean and it was quiet around the area.

Clean and convenient

Staff was nice, and room was decent

Clean room, some staff were helpful and professional

Highly recommend, if you in the East Point area or atlanta , it doesn't matter great place to stay

The room itself was clean and all the workers were very helpful and responsive. My only gripes are that the water was too hot and only the local channels were working. I know, who complains about water being too hot and the TV channels.

Passable

Everything EXCELLENT! Always enjoy my stay.

Great and friendly hotel. About 5-10 mins from airport, there are 2 locations. I chose the wrong one. But they still offered shuttle service both ways, very friendly and great staff

Quite impressive 5star quality, exemplary customer service etiquette, and the best INTERNATIONAL Breakfast buffet by far!

I was a bit surprised and expected a cleaner looking room based on the rating. It wasn't dirty but I wouldn't say it was very clean overall. Dated decor and scratchy towels. Staff was nice and helpful.

The junior suite was a nice size. The room was clean and it was a relaxing atomsphere.

Very nice stay!!

Clean room and friendly staff

The room was nice and the view over camp creek wasn’t bad The pool was nasty even the area around the pool was not clean

The room was nice and the view over camp creek wasn’t bad The pool was nasty even the area around the pool was not clean

The staff were helpful and welcoming. The room was cleaned nicely after my first night’s stay.

Pleasant

Only issue was there was no shower soap in container on two nights. They cleaned prior to me checking in and at 1 am in the morning had to use shampoo soap. Left early the next morning and came back later that evening after they cleaned the room again including changing my towels and the shower soap container was still empty. Don’t understand why this is not checked before customers check in or when the towels are exchanged. Other than that the room was great.

Room was nice

Friendly & helpful staff.

The room was clean and the staff was pleasant.

Exceptional

The parking

The hotel is average. No pool while I was there which was the reason I booked.

We

Yes

Our room was dirty and I got a suite and it had an big board member desk and chairs in it rather than a living area. Asked for a roll away and was told they didnt have any. Dirty and aged

The hotel was okay. It gives off luxury in the photos but in person you can tell it’s a bit rundown. The breakfast was okay not really worth the price and the pool was closed due to the season but I wish that was communicated.

Yes

Didnt use pool or shuttle

Clean rooms and great staff

Nice!

Room was very clean as were the hallways, entryway and stairs. I was surprised though regarding the poor maintenance to the grass, shrubs and trees on the outside of this property. I would have assumed better from a hotel chain of this quality

The rims were clean and the staff were really nice!

4 Points offered a very comfortable stay near the airport, restuarants and shopping. It has a bar and dining options on the premises as well. The staff was great to work with and as a bonus, we found that we could leave our car parked there for a daily rate while we traveled, that is less expensive and easier than the local park and rides in the area that we have been using for many years. We will definitely consider 4 Points West the next time we have a very early flight and for future airport parking.

I had a great room this time. The staff was all helpful.

Clean room. Updated bathroom. Overpriced continental breakfast bar.

Rooms were clean

Everything was good

Clean with a great breakfast full of options and a bar open late! Staff was friendly. Rooms are large and clean. Parking is ample and @ )10 a day, reasonable! I would come back again and highly recommend!

Needed to change to a different room due to what looked like possibly a bed bug and eggs on the comforter. Thought maybe I’d be accommodated a little more than just a change of room due to the inconvenience.

Airport Shuttle! 10/10

Convenient airport shuttle, clean rooms

Clean

I didn’t know they had long term parking nor that you had to pay in advance for breakfast. The hotel is clean and friendly.

So many loud people around. The hallways smelled like pot. The poor staff and hotel was nice tho

The AC unit definitely kept the room cool and the room was, as always, clean and well-kept.

Yes the shuttle was easy to locate and the AC definitely kept my room cool.

No air in the room. No bath stopper. I had to use my two portable fans. It was so annoying

The room was dirty. We pulled up the Detective with his lights on and lots of people were outside doing drugs. The bathroom was dirty and i would not step on the carpet barefoot. I ordered a cheeseburger medium with fries - it was 30 minutes before closing. The burger came out raw and the fries not cooked all the way. I did not eat it but paid for it. it is a very unsafe place to stay. THE SHUTTLE WAS 445 MINUTES LATE picking us up from training. we were out in a parking lot terrified. I called three times, finally the sales guy Asian Eric they called him came to get us.

When Delta completely let us down, and I mean completely, at least Sheraton was there. We aren’t big travelers, so when I found out I was going to have to miss an extra day of work that I could ill afford for multiple reasons, (I had no idea the airline would pick up the tab…it’s happened to us a couple other times and they’ve just smiled, waved and said, “Sorry guys, we’ll see you tomorrow!”👋 I was looking for something close to the airport… Long story short, I had to pay, but I wasn’t mad. I got a good sleep and believe me, I needed it for the day that followed…🙄

Bugs in room no privacy

The staff was very professional and friendly. An issue that I noticed was the ADA. There was no ramps for any handicap person. There was no accessibility reasonable for a handicap person. Expedia needs to look at their ad and redo the accommodations. There is too many misguided items put in the ad for example breakfast included however, guest would still have to pay an additional charge. only setback I witnessed and observed is the staff from the front who does the check-in needs to coordinate with staff from other departments. Note of concern, the showerhead and assembly was unable to connect to the Guide code, leaving the showerhead and assembly non-hands-free.

Easy check in and very nice staff.

Great location, secured parking lot, the restaurant and bar has good choices of delicious meals and alcohol drinks

First room they put is in, 126, when we turned the water on for the shower, the handle just completely came out of the wall. The room had a very funky smell as well. I called the front desk and they switched our room to 607. The room was nice, but the air con was nonfunctioning. By the time we figured that out, it was already 2am and we were exhausted. Hence, needing a hotel room to sleep in. Woke up sweating multiple times. They also charge $10 to park your car...like what? Would never stay here again.

very nice

My hotel room was not clean. Smudges all over the furniture. Roach in the bathroom in the morning. Breakfast Buffett was missing items and not well stocked. Tried to make me pay twice for breakfast because they forgot to give me a breakfast ticket when I checked in. Not impressed at all.

The room was clean and the staff was excellent.

Customer service was a 5 but accommodation for extra towels was a 2.

The room was clean and my bed was comfortable.

Staff was excellent! Only one elevator working and faucet broken on sink in bathroom.

Great

Cool

Not a great night. The HVAC was so loud and making a horrible noise, kept us up all night, each time it kicked on or off. The faucet leaked all over the bathroom counter every time it was used. The bathroom door took some serious effort to even close it. We had a noon check out but at 9:30am staff opened our door, thankfully the top was locked so they couldn’t come all the way in. Staff also rudely stated, someone is in here. Well if we weren’t awake, we were now. Staff at the counter was extremely nice at check in. We were on the second floor, end of the hall. Walking down the hall all we could smell was pot. Guess you can’t smoke cigarettes in a room anymore but everyone can stink the place up with pot smoke.

Room was fine, my favorite of all the different hotels in stayed at in numerous Atlanta trips

Staff was nice , clean room , quiet, right by restaurant & shopping, close to expressway, breakfast was good , bed was soft , shower pressure great , i will return again

The staff were very nice and welcoming. However, the floors were sticky throughout the entire lobby including the elevators. The cleanliness was below average and the radiator screamed at me all night. I recommend searching around.

It was good

Clean rooms. Excellent staff. Furniture needs replacement/repair

All was great

Easy check in close to highway and airport

Room was very clean and the staff was spectacular

The check in was slow. Food and drink options were non existent until after 5pm. Shower head weas broken off the wall and sitting on the bathroom rail. Had the overall feeling of a hotel on the decline.

The walls and light switches in the room especially the bathroom were really dirty. Not like stains just dirty that can be wiped off so that tells me the rooms aren’t cleaned very well. And there wasn’t a single hook in the bathroom to hang a towel or even the hand towel.

The room needs updating, bathroom vent full of dust to the point it was falling out the vent. Mattress had a huge stain on the side of it. Not sure what it was.

Nice room - safe parking lot. Convenient shuttle service.

Room was clean and had everything I needed. The staff were funny, engaging and very helpful.

Friendly Helpful Clean

Bring your earplugs -- proximity to highway and airport make for a noisy night otherwise.

Very pleasant experience. It was also clean and quiet. Excellent customer service!

Customer Service was wonderful. Front desk was very attentive.

As far as the room, it was ok, I only stayed there for a couple of hours while waiting for my flight home. Bathtub had the piece of metal in the drainage hole unattached by other than that, it was an okay stay. Not too great, not too bad. The disappointment is on the deposit not being refunded in a timely matter, I am still waiting…

Zen at the front desk is everything! The customer service from a to z is outstanding. The bed is super comfortable. I have rooms booked for next week because they were that great!

The staff was very professional and welcoming. Hotel was clean in most public areas. No complaints herein

Quite amazing. Very clean, welcoming and friendly and respectful staff. Amenities working very well

Very nice

Room was wonderful. Staff was warm and accomodating. I have a small appetite and a buffet breakfast diesn't suit.

Shuttle guy was very informative and got us to tram and back from airport

Staff

The air condition didnt wirk properly. Change the setting to 68 and the room temperature read 74 all night. We sweat all night and no sleep.

The room was okay but had a smell.

Yeasir the Rep at the front desk, was amazing. He made my check in quick and he was very professional and polite.

Amazingly friendly stafg

Clean room

Didn't have breakfast, only coffee. Had dinner the previous night at the bar. The bartender was amazing and the food was good.

Great service

I did not like the house keeper. She kept coming into my room even when do not disturb sign was there she came in my room 2 seperate times she was aggressive and rude

Would have been a 5-Star, but the hard floor was very sticky - more than usual.

Food good. Staff friendly. Management great. Sliding bath door allows you see in shower person in the mirror!

I needed water around midnight. I called front desk and asked if I can buy water and have it delivered to my room. They said they cannot deliver to my room. I asked if he can do it as a one time courtesy because I had removed my contact lenses and I was unable to see. He stated that he has customers coming in for check in and just put me on hold for minutes until I eventually hung up. Poor customer service, looking for every dime out of your pocket.

room was awesome and the bartender Aden was very good.

Staff was good

Room was very clean

Room is good. But someone near my room bring his dog with him and when I went out it barks again and again really annoying.

Haven’t had breakfast yet but so far everything has been good and the room seems to be pretty clean!

Nice and clean!

Also, parking is not free. I was told they DON'T have to say that on third party reservations. $10/day is not cheap especially for uncovering parking.

Always a great place to stay. Very nice staff and very convenient to the airport.

Cleanliness

Clean room and friendly staff

I was on the 5th floor and the water pressure was a bit disappointing, but the good sleep was worth it!

We had an unplanned flight cancellation and had to find a suitable hotel. This one was so reasonably priced, had shuttle airport pickup with the greatest drivers, and shuttles to the nearby mall. One of the reasons we chose this hotel was the availability of an in house restaurant. We ate there and found the menu, though limited, had delicious entrees. I had the salmon with capers and mashed potatoes and my husband had the Caesar salad with salmon and the mashed potatoes. The portions are huge. The salmon was cooked just right and piping hot. The mashed potatoes were humongous in size and also piping hot and delicious. Breakfast had great offerings including lots of fresh fruit and very delicious home fries. The staff is very friendly and professional and bends over backwards to make your stay enjoyable. The shuttles run on time. Pickup is every half on the quarter hr with departure to the airport on even half hrs. The room was a nice size with an easy step in shower. What is not to like? There were at least 6-7 guests who they addressed by name because they routinely stay here. They met needs in a very pleasant and fulfilling way!

i was moved from one room due to bugs, the next room i was in the tv’s wouldn’t stream netflix, youtube, or hbo. when i called downstairs they said they would send someone to my room and it never happened. i went back and got a number to call.. they escalated the issue and never followed back up. very inconvenient..

The Water heater for the bathroom an heat circulation in the room. Air conditioner kept blowing cool air after the heated portion at times

As always it was a combination of the cleanliness of the room as well as the warm staff.

Pleasant common areas and room. Accommodating staff. We enjoyed our stay

We enjoyed having our junior suite for 3 nights but I can only tell you something very important never ever ask them to give you a wake up call because the girls sit around and don't bother to remember the Wake Up Call!! The hotel is 30 minutes away from downtown Atlanta so it's important to order a lyft car and pay $20 each way! Very nice lady driving the Airport shuttle van

My only issues is I was hearing herein other rooms doors opening and closing apart from that stuffs were friendly transportation was on time and the place was clean that is all you could ask for in a hotel breakfast was lovely

Came in late. Nice employees.

Excellent

Friendly staff, easy check in process, room clean and comfortable and close to restaurants and things to do! I will definitely stay here again. Thank you

Yes, the room was clean and the staff was very courteous.

Only had one breakfast and bacon was overdone and seemed several days old .didn't clean my room one day also

Airport shuttle was quick, easy in-out parking. Made the start of our trip relaxed.

The Room was very clean and a young lady named Ty was very professional at my check in. I was greeted immediately and was quickly taken care of. Ty is the picture of being a model employee and just courteous person! Thanks for making my stay comfortable!

It was very nice and clean!

The hotel front desk staff was not the most helpful or friendly. The WiFi did not work the entire stay. Staff said they were going to need to call IT to assist. This was the same conversation I had on two separate days

Staff was friendly and courteous and the room was wonderful!

The room was clean and the staff was courteous.

The room was okay

The room was great! Clean! The staff was very generous and helpful.

Clean room, polite staff, great!

Good room good price

Clean room, Staff

I would say that it was the cleanliness of my room coupled with the friendly staff.

Ok

Everything was dope .. parking a lil suspect and I didn’t understand completely what I bought as in package with Expedia

Very friendly receptionist when i was checking out at 3am in the morning.

Good parking and convenient shuttle. Good parking rate while traveling. Would stay there again.

Fire Alarms going off between 10pm and 1:45am.

Great location

Didn’t feel safe

Everything about this hotel was and is great, from the nice staff, beautiful hotel, wonderful breakfast, amazing room to the exceptional bed!!

My room was and is amazing! From the cleanliness to the beautiful bathroom and that door. Also the nice wall mounted tv and let's not forget that wonderful huge and comfy bed! Four Points by Sheraton Atlanta West is everything!!

Clean room

Shuttle was super easy and the staff was amazing!! Clean space to be in.

Our stay was perfect for us — we loved the location, the environment, the perks, and especially the comfy bed. The gentleman who checked us in on October 29 provided superb service, just as warm and professional as when he assisted us earlier this year. He went above and beyond — we requested extra towels, a blanket, and a pillow, and he personally made sure we received them. When we later asked another front desk agent, she said they would be delivered, but they never arrived. Kudos to him for his excellent service! We also didn’t realize housekeeping service was every other day, which would’ve been helpful to know in advance. Additionally, the front desk staff should be more familiar with extensions to other departments. We tried to order dinner, but the staff member wasn’t sure how to connect us — isn’t it called room service for a reason? The housekeeping team could also keep their voices lower when preparing their trolleys in the morning. Since our room was near the elevator, we were woken up a few times. Overall, it was a great birthday celebration, and we’ll definitely return!

Gteat

Front office staff was very kind, speedy assistance and guidance to the elevator. Shuttle to and from the airport was fast.

There was a small animal the day we arrived and today I woke up with itchy legs.

This hotel is located near a variety of restaurants and shopping!

Room clean, breakfast great, easy access to airport parking.

My room itself was very clean, but the hallways could use some tidying. Easy to find, there was an airport shuttle but I had airport parking booked so I didn't use it. The person at check-in was very nice. Parking was easy and secure. Overall a good quick overnight since I had an early flight the next morning.

Very nice hotel

Great experience.

The staff was friendly and the rooms were clean! The bed slept good!

Nice staff.

close to airport, and airport parking

Room had mold staff not pleasant

We had booked a double queen bed room when we arrived they gave us a single bed. When we talked to the employee they refused to give us the room we have booked and proceeded to tell us that we were wrong and that’s not what was in the system even after we showed them our reservation. There was also roaches in the lobby. The employees were rude and unprofessional.

Safe

It was extremely noisy; therefore, making it difficult to sleep. One of the members of the front desk was not personable and should not have been working in that capacity.

Great

There was shops and car washes and eateries nearby.

Nice breakfast, great shuttle

The room was surprisingly quiet for an airport hotel, and very clean. All amenities were as advertised. My license was left at the front desk at check in. Cedric promptly brought to my room avoiding a next day catastrophe trying to get through security. The only thing is parking is at the back of the facility and can be a long walk to the room through a back door. Be sure to unload in the lobby before parking.

Yes and yes. Need a car. Short distance

Truthfully Speakinking

Great experience 2nd time staying there . Good , atmosphere , bar and food accommodation were nice and in between a lot of areas of interest

Clean, good food , good drink. Bartender excellent. Front counter horrible . Rude

Nice place.,Clean and very convenient to the airport!

Front desk staff was rude and not very friendly. TV in the room was broken. Pool was green and unusable. I expected more after reading the reviews and was very disappointed. Next trip to Atlanta we be at another property. Very what they charged, there are much better options just a 10 minute ride North. Look elsewhere.

The room did not have a refrigerator and microwave as promised when I booked the room, and the curtain was hanging off the rack and was not fixed by the cleaning crew. The room furniture was very dated and the shower wash dispenser was broken in the shower.

Very clean and good customers service

Our air wasn’t working in our room so they moved us to a higher price room at no extra charge.

Amazing hotel and staff

N/a

Quiet and clean property, staff is friendly and accommodating. Close to ATL. Parking was not an issue and felt secure. Dinner and shopping options nearby, but no in walking distance. Would definitely stay there again.

Dope

Nice property, friendly staff but terrible service. Probably way understaffed on weekend. Waited over an hour for any request no matter how small.

Good value for the price, loved the shuttle service, lobby was extremely noisy with kids, best old fashion I have ever had, super nice staff

Was the perfect place for a quick overnight trip

Area was close to Airport. The staff was Friendly and Welcoming. Rooms could've been a bit cleaner. AC was really loud, walls are thin. Also Breakfast is $17 per Adult and $8 per Child. Not likely to return.

Property was very clean. Staff were friendly. Food and wine at the bar were also very good. Would stay again!

Great service and late checkout was terrific!

Ty and Velvet were so friendly, accommodating and wonderful that my wife and I recommend Four Points to everyone!

The staff was amazing! So courteous and knowledgeable.

Great establishment

To make matters worse, I was double charged on my card. I was told one of the charges was a “mistake,” but no clear explanation was provided, and I was informed I would need to wait 10 days for the $135 to be returned. That extra charge was money I needed to travel back home, and as an out-of-town guest, this placed me in a very stressful situation. Between the room issue, the lack of urgency in resolving it, the financial mistake, and the fact that I paid over $500 for just 2 nights, I feel my stay fell far below the level of service expected from the Marriott brand. Given the significant inconvenience and cost, I am requesting a refund, or point equivalent to the amount I paid which was over $550

The staff and comfort level.

.

Staff friendly. Room comfortable.

The outdoor patio was very nice. Rooms were nice size

Nice

For the time I was going to be in room the price was good.

My 2nd stay when i returned from Chicago, the room had not frig nor microwave. Not good. The 1st stay i have these amenities.

Enjoyed our stay! Will stay here again.

The hotel is decent but I prepaid for a suit just to arrive at check in for them to tell me none are available

Great check in comfortable room nice goody bag

Good servic

It was for a quick over night

Other than that, the room was very clean. I love the lobby and parking was ease.

We were 20 minutes early and before we could check in. Had to pay an additional $30. Wasn’t really happy about that but needed the rest.

I really love this property as a single woman. I felt very safe and it was very good value! I will absolutely be back next time. I’m in Atlanta.

Property was really nice and clean. Only issue is they charge you to park

The hotel staff at front desk was super rude 😡😡😡😡

A nice hotel close to airport, has a free shuttle but we rented a car, a lot of parking area. $10 a day not a bad price. Very spacious rooms and comfy bed. Pleasant front desk agent and bar tender. Side bed table in room not as clean but not a big deal to us. Shower only got warm and not hot but still enjoyed taking one .Had a great sleep before our departure the next morning back home. We will stay again and recommend.

Shuttle wasn't running. Sat for an hour waiting. First room wasn't cleaned. Terrible place.

The staff was great!

Reservation was useless. Had to settle for a room less than reserved. Front desk staff was unpleasant and useless

The staff was so nice

Everything was great

The beds were extremely comfortable, the rooms were very clean, the shower pressure was good, the pool was nice, and the shuttle was great!

The quiet.

You must pay for parking which I thought was ridiculous

Cleaning rooms place was peaceful and quiet.

The staff were very nice, and the hotel was clean and modern. However, the parking lot felt very unsafe with poor lighting. My room was on the ground floor with a huge window facing the parking lot, and that felt unsafe.

The pay as nice stay small and intimate! Outside pool area and deck needed to be cleaner

Great service

We had a great weekend stay at this hotel. It was nice having the Beyhive around. 😊

Staff professional and kind

Convenient location staff was great food good

Got there and was met by very rude staff. One was busy trying to get off. Another in her phone. No sense of urgency. Gave me a hard time about my IDs and debit card. Then tried to charge my card after I agreed to leave and go to another hotel! Very loud party was going on. Guess that was the focus!

Proximity to the airport

Great place

Great stay again.

Ac didn’t work in room

Dont stay here PERIOD

The only thing was the pool was not available to us. That would’ve been very nice but they did offer us drink coupons very nice of them. Thank you.

Great hotel stay

Everything about our stay was great. We were there for 5 days and 4 nights with wonderful service. We shall return.

4th of July weekend and the ENTIRE FAMILY REUNION is booked here, the pool was closed the entire holiday weekend due to chemical imbalances. Why did they not know to clean the pool PRIOR to a holiday weekend. Kids were all VERY Disappointed, which lead to even MORE frustrated parents.

4th of July weekend, family reunion...We all booked this hotel for the pool and closeness to the airport. The pool was CLOSED this ENTIRE 4th of July weekend! We had all the kids excited to go swimming on vacation and there was NOTHING!!! They offered us a free drink at the bar...Yeah, they kids are really gonna enjoy that. POOR PLANNING BY THE HOTEL!!!

I stayed here overnight after being on a 9+ hour flight before flying home the next day. I wanted a hotel with a pool and an airport shuttle. The shuttle didn’t pick up from the international terminal and the pool looked like it hadn’t been used in years and was closed.

The pool was out of service which was part of my reason for visiting this property.

Fun and funny i enjoyed my stay

The breakfast should have been free since it’s very little offered. It reminded me of a free continental breakfast that this property is charging for. They didn’t even have any bacon.

It was quiet and comfortable.

Very clean nice place stay staff are very friendly and nice.

The manager Justin was really cool the co manager Castile was so rude did not do business right but my stay was eventful but agian the women are really petty at this hotel even the Mexican house keepers

I love this hotel! The decor was elegant but fun, staff was super nice and accommodating and my room was beautiful! My favorite parts were that wonderful bed and the bathroom... that door was so cool! And let's not forget breakfast... It was amazing!! I will definitely be back!!!

Definitely was a great place to lay down and relax. They have security on site so you can a have a little peace of mind. You can’t get into the parking lot without your room key so that’s a plus. Definitely would stay here again.

El piso estaba sucio. No tenían bolsas de basura. Se escuchaba ruido por los pasillos.

Room was nice but front desk staff could have been friendlier

Enjoyed the hotel, no complaints.

Love staying at the four point hotel very comfortable and convenient.

very nice for the price would definitely recommend

Got to the hotel and our room was booked already

There are other neighboring rooms that are very noisy and front desk is not responding to the calls. I had to call the rooms ( 226 ) and ask them to take a notch down.

On a positive note, the breakfast was a standout. The food was fresh, well-prepared, and offered a good variety—definitely a highlight of the stay. With some attention to service quality and room amenities, this place could become a solid choice. For now, it’s best suited for travelers who value breakfast over entertainment or convenience.

It was relaxing

Loved it; nice big rooms, pics don’t do it justice

Was given the wrong room that I paid for and had to wait an hour before they could get my room ready. The staff did give me breakfast tickets for the inconvenience.

the room were very clean and comfortable.

Our original room didn't have a refrigerator. The gentleman at the front desk had no problem moving my family into another room with the refrigerator. Thankful for the accommodation.

I had an amazing stay at this hotel! The room was clean, comfortable, and had everything I needed. The staff were super friendly and helpful, always going the extra mile to make sure I was happy. The location was perfect, close to everything I wanted to see and do. I especially loved I can't wait to come back!"

My hotel floor was hot and muggy. One of my rooms smelled like cigarettes. The front desk associate was very nice and changed the room. I normally stay here before going out of town for the convenience, but i will be looking for a new hotel.

Property was in a great location! Super busy area very close to restaurants and shopping centers. Hotel was close to car wash, super convenient for me to get a detail. Room was quiet, clean and spacious. We had a nice view facing the city of Atlanta.

Great property and staff’