Motel 6 Flagstaff, AZ - Butler

Noisy with poor doors.

We had to move rooms twice. First room was very dirty and smelly. Second room was ok, but no Wi-Fi. Third room smelled but that cleared up a bit with the door open for awhile before bed. We stayed here a year ago and it was fine. This place has gone down hill. Only staff we saw was via video on their digital check in kiosk, quick actually worked fine. But we're never staying here again, not worth saving a couple bucks for how bad the rooms are. Bed sheets were clean, but the walls are disgusting and you're sleeping right next to them!

Toilet was not cleaned. The walls were dirty

Was ok . Rooms were not cleaned next day used same towel for 2 days. Staff was only seen once first day. Coffee was in lobby no creamer .

When you check-in or check out you are not dealing with a person, you are dealing with a kiosk with a camera with picture of person instructing you what to do. Kiosk is not totally user friendly. I got through it after I inserted credit card into wrong slot. Be patient checking in.

After I got checked in I found mold in the bathroom, a broken electrical light fixture inside the shower (electricution hazard), hair in the shower, and after much frustrating conversation with the lady in the screen, learned shampoo was not provided in the room. The virtual staff was as surprised as I was but the only "help" she could provide was for me to wait until tomorrow to talk to the owner who wasn't going to arrive until 10am. I obviously couldn't wait around until then so she assured me they would call me when they got in. Of course that never happened. This was the worst stay ever anywhere. It felt like a total mistreatment of basic human values and just a fraudulent way of taking people's money.

Room was nice and clean, decent bed for a one night stay. Close to railroad tracks but not very noisy. Property was a little dark outside but overall was good. Check In was done on a kiosk so took a little longer than normal for Check In.

Location is great. Smell in room. Floor was not clean. Felt like sand or dirt on floor. Wore shoes in tub didn’t seem hygienic to not wear shoes.

Passable

First of all, be aware travelers that there is NO front desk staff. You talk to someone through a live screen on a computer. That should be your first red flag. Second, we had people trying to kick open our door around 4:15 am, which means that the property is not secured and there is no one on grounds. Second red flag. Finally, we tried to call down to the front office, and there was no answer, or even better, it went to a busy signal. Third red flag. Finally, I checked out this morning, back on the front desk computer because no one was physically present, and the man on the other end didn't know who the general manager was, and then he told me to have a nice day and dropped it. It's partly my fault, I should have known better when there is only a kiosk and no live person at the front desk. I strongly recommend not staying here.

I have been to many Motel 6. Flagstaff Butler was unimaginable. Room was not cleaned well. I started to have allergic reaction which I have never experienced. Dusty floor, sink and counter was not wiped thoroughly. Refrigerator was nasty. Droppings and stains from food inside the ref but the freezer was worst that I've seen. Old yogurt and frozen drink spilled. There were loud people from night to early morning. I hope the management would do something about it.

It's a typical Motel 6

Location was easy to get to and other business for food and coffee around it. 1st thoughts oh wtf….It was dark in the back of the lot by our room. Felt old and outdated, the ground was uneven. Every plain, antiquated. The kiosk check in is unacceptable, unwelcoming, then to get into room that is hot, heat was on, has no fridge, odd, gross stains in shower/tub that there was no way I’d use it and feel clean and healthy after, placement of towels was odd, toilet seat was loose to point of unsafe. Tv that will not turn on. Huge gaps in door and frame making an unsafe feeling. The room was too small for 2 full beds cannot enter bed from both sides feels cramped. Claustrophobic. We will never stay at a Motel 6 again. Did not take pictures don’t want to remember this place but marked on maps to not ever go here again.

Checking in through a kiosk is not efficient. Takes to long and its hard to hear what they are saying

Location There were very noisy, loud and obnoxious people who were loudly shouting and partying until 1:30am. I called the front desk and did not get a response. Room needs a thorough cleaning.

That it was cheap. The new owners are rude- I've always stayed here when needing a cheap motel in Flagstaff, as I come through town a lot and I don't like to spend a lot on hotels. You check in at a kiosk and they act like there's nothing they can do to help you because there's an almighty power living in the kiosk who just won't let the person who's actually talking to you through the kiosk to make any decisions to help you. Our AC was broken so we moved rooms in the middle of the night, but they didn't make it easy on us. Acted like we were the ones who did something wrong.

Loved the rooms. The staff was very rude . There was a situation with their employees that got way over escalated for no reason at all

Infested with cockroaches and management would not refund me because of this.

Gross.

The shower head sprayed in all directions,

Gross.. And they never refunded my account

Great appreciated laundry facilities but had a verbally abusive interaction with another patron over usage.

Room wasn’t clean. Door had a massive gap allowing the wind and traffic noise to howl through.

Trash all around the property, not a good first impression. I spilled some water on the floor and grabbed a towel to wipe it up. The towel was filthy black. No heat in room and the thin blanket did nothing. We slept in our clothes with jackets on.

Exceptional

The receptionist was not good at communicating and gave me a room with someone already in it. They didn’t give me another room and I waited for a whole hour for the receptionist but never came back. I left the hotel due to it being cold and no one to assist me. I asked for a refund due to the incident but the manager is saying I did stay they which is false and won’t refund my money back. I reported someone sleeping in the laundry room and nothing was done about that either.

It was close to one of my destinations Everything no microwave no refrigerator no coffee makers old towel s I mean towels so old I was scared to use them just fith in then the front desk clerk tried to get me to pay for my room I booked with you guys twice I had to inform her how she notice what room I had but didn’t see I already paid for it just a horrible experience

Even though we requested a room with a microwave and mini-fridge, it had neither. We lost some perishable food.

Very chill low key place for the price in Flagstaff during memorial weekend

The bed was clean but the bathroom needed work u turn on the water to the bath and the shower came on automatically and the faucet was loose but everything else was decent

Entire left side of the room was not working and they said they had no maintenance person after 4 PM. No TV, heat/ac. No light & no use of outlets. Gap in the door frame, thin window glass, no screens. They wouldn’t honor any compensation on the room the first night. Had to talk to a video screen in the office, no live person to help with issues.

The room was clean, door seem like it didn't close right. Towel holder was falling, but maintenance came to repair it but didn't clean after him self. Parking lot needs more lighting. The stairs were weird. You could here all the noise when someone is outside. They said I got military discount but didn't show up on my receipt.

Poor

My Room Had Bedbugs!!!

My Room Had Bedbugs!!!

The location is convenient for traveling the area, easy access to all the highways. The AC was out for several days. The water pressure was weak, and careful use of the toilets was required.

Even though we requested a room with a microwave and mini-fridge, it had neither. We lost some perishable food.

The location is convenient for traveling the area, easy access to all the highways. The AC was out for several days. The water pressure was weak, and careful use of the toilets was required.

The receptionist was very off-putting. Didn't greet us, didn't give any information about the pool, our room location, etc. We received the bare minimum. She asked for ID to check us in and gave us the room key. There were still pieces of trash on the floor when we got to our room. The pool area has chunks of concrete coming up, sitting at the bottom of the pool, and you have to get staff assistance anytime you want to go to the pool because the door keys don't have access to open it. I appreciated the male worker that would take the time to help us both times we went to the pool. He was the only positive part of our stay. The beds were awfully uncomfortable, even compared to another motel 6 stay in another city. I wouldn't recommend anyone to stay here.

easy access

expensive for broken bedside

expensive for broken bedside

When I arrived there was a sign stating that there was no A/C - I feel they should have notified me of this prior to my check-in. The room was very small. The room was somewhat clean but there was hair still evident in the shower. A lot of outside noise could be heard inside the room so there wasn't very good insulation.

✨ nice place and decent price

Super noisy, staff was cleaning at 7 am you can hear the carts and staff talking so loud l. Poor parking spaces. Tried to cancel my second night and got no help! Very disappointed.

Nothing worth writing about AC didn’t work, no toiletries provided, staff is rude to customers and rooms are pathetic

AC was broken couldn't open a window and my 02 concentrator was putting out hot air. So we were really hot the tv didn't work poor signal. Couldn't use the internet no signal even though I connected to their website. Front desk wouldn't answer the phone to help.Toilet looked like it was going to overflow several times the faucet on the bath shower could hardly be adjusted and leaked. Handicap room with no rails on the shower or no anti slip mats.

It was pretty good but my room didn’t have a security latch.

Overall, if you’re just looking for a place to sleep with your dogs with no expectations then this might be ok for the price but if you’re looking for somewhere with more quality accommodations then you have better alternatives around the area.

Wasn’t in the greatest part of town

This facility is very poorly maintained, the first room they put me in, had no air conditioning and the TV was not working. Also, it was very dirty and look like a ghetto room. The second room they put me in had all dirty hand towels still in the bathtub shower area. It was a little better than the first room, but definitely look like a very poor ghetto room again. The staff and reception had no personality. She did not even acknowledge. She looked down continuously at the computer never once smiled or greeted me at any point. They caught me on a long weekend so I paid way more than I needed to, but I will remember this definitely one of the poorest facilities I’ve seen in a long time.

Estaba un pedazo de jabón usado en la tina de baño y había pelos

I stay at Motel6 all the time and have no problem with them. For me, they are an acceptable room at a great price, as I refuse to pay $100-$200+ per nite for a room. BUT....what I found unacceptable was the dirty and filthy floor, ugh!!! I cleaned it myself as I couldn't stand all the dirt and grime. In the future, please, please, please take time to wash the floors when you clean a room.

The cleaning staff needs to focus on cleaning the room floors. After just walking around a few minutes in the room with no socks, the soles of my feet were turning black. They need to wet mop the floors in the bedroom and bathroom after each guest checks out. It is was not a comfortable feeling having this happen.

Was missing some soap

Reserved room “not available”. Deluxe Queen turned out to be a double bed pushed against the wall. Only one wash cloth & one hand towel. Grounds covered in weeds & trash. Do not stay here!

Good

It was a motel six so I wasn't expecting much. TV was very small desk table bad holes in it really no amenities, but the biggest problem I had was the bad element around and in the hotel, not fault of the staff. They were trying very hard to make it a good experience maybe not just the best part of town.

Bad: not especially clean overall, notably floors (obviously dirty linoleum with sticky black areas, bedspreads (hair and other visible dirt and fuzz), dark dirt in countertop/wall corners, stained shower towel-floormat, dirty washcloth hanging on the showerhead from previous guest. And 2 doors down there was a lady pounding on the outside of the door, mumbling, sometimes yelling, trying to open the door. I don't know what the situation really was but as I walked to my rooms she came up to me and asked me if I could help her into her room. I told her I was a guest and she would have to go to the front desk for another key. She resumed pounding, etc for another 15 minutes so I called the front desk to ask them to send someone to help her. Not sure if they did but the pounding coincidentally stopped for 10 minutes when I called then restarted for about another 10 minutes. It finally stopped but I never heard anyone outside attempting to intervene.

This motel 6 is a dump. Rude staff, room not clean, equipment not working, only one small soap for amenities, towels were torn, etc etc.

Overall, would not recommend and would not stay again

The room was filthy. There were hairs and stains throughout the time. The room smelled of heavy cleaner to try and mask the smell. There was a huge gap in the door and at one point when going to the lobby I was greeted by a worker that appeared on a computer screen. They weren't even on the property.

The hardest bed I have ever slept on. Room smelled like raw sewage. No way to charge my phone. I would’ve been better sleeping in my car.

Telephone kept ringing for no reason. Hair all over the room. I actually left early and didn’t get the rest I was hoping for

Everything was fine as this was only an overnight stop.

Save yourself by paying more to stay somewhere better.

Checked in to a non-smoking room that smelled like an ashtray. The room was blazing hot and the AC said wait 30 minutes. It was not working properly. The desk check kept telling me 5 minutes please. I'll check it. After we got it to turn on, I turned the TV on. It had a blue screen and said Weak signal. I followed the cable to the wall. It was just stuck in a hole in the wall not connected. Went to office the 4th time. Told 5 minutes. After 20 minutes, got another room.

Was a decent place to stay.

I got bit by bed bugs or ants at this place. The room showed a queen bed which it was not, more like a twin.

Well i booked the room and i forgot to cancel the room and they charged me for the room and i didnt stay the night. And i was charged for room that i didnt even sleep in . And i asked for a refund at motel 6 and they said they coukdnt do that and wouldnt let me get a room for the night. Motel 6 said its not their problem . I should talk with expedia. Why was charged for a room that i didnt stay in.

the property was meh. my room was disappointing and nasty

Rude lady checked us in..the room didn't have a working ac..there's nasty black hairs on the towels. Will never stay there again. Do yourself a favor and spend a few more bucks and stay somewhere else

Check-in was by kiosk, speaking to a dude who was off site, while an employee was there filling cupboards with toilet paper etc. When she took over the next night, none of the keys she programmed worked. At one point during the busy graduation weekend, no one's electronic keys were working. Our room had a used towel and soap next to the sink upon arrival. Another guest complained there was a tissue with blood on the bed when she arrived. There were no amenities in the room (coffee/fridge/etc.) and no shampoo provided. Other than that it was just a dowdy old building, but the beds were perfectly fine, and the plumbing good.

Not the best hotel. Short staffed and not so helpful! Room smelled like cigarettes frequently.

It was for my son graduation from the collage when I book it on line I ask for a bottom floor and they did not have one for so I was on the top it was very hard for my girl she have a bad back

I'd give it negative stars if possible. A very pricey rate for a way below average motel. This place is a prime example of a pig with lipstick. Very old building with a mediocre remodel. A/c didn't work. either did the tv. Wallpaper hanging down. And this is one of the smallest rooms I've ever been in. Over $200? Talk about price gouging. ( there was a couple events and college graduation) Stay elsewhere. Not close to worth the price.

This is not the Motel 6 you are looking for. Let's start with the staff. I tried to call to make sure that I was going to get a bottom floor room, and the person I was talking to barely spoke English and could not figure out who I was where my reservation was or even if I did have a bottom room or not. This was part of a family trip for a graduation. I got two rooms. My brother-in-law's room had no shower, poor railing to the stairs, and the sink was plugged up. Our room had a leaking shower, and no hot water in the sink. There was a drunk on the staircase by the office with a 12 pack of beer at his feet. There was no housekeeping for the entire 3 days we were there. And considering that they only left us a quarter of a roll of toilet paper plus one more, it was rather stressful. All Motel 6's are basically the same. However, this one really can only be called a Motel 2. There is one other Motel 6 in Flagstaff, go to that one.

Room didn’t appear to be cleaned at all

Very nice for an economy room. I would stay there again.

window drapes did not cover window completely and left plenty of light into room.. too bright to sleep late into mrning with..

There was missing toiletries and towels no ac there’s bed bugs it was a ugly

No AC. Heat was cranked up all the way when I got there and never really cooled down as I couldn’t open the window even. No cold water in the sink because the faucet was broken. Check in experience was virtual which was weird and a first for me. When they sent someone to check on my room he didn’t even speak any English and wasn’t helpful at all. Horrible hotel overall with LOTS of homeless people lingering about.

Great

Dog hair and never vacuumed or swept under beds smelt like dog pee not the first time ever not properly maintained clean wil never stay here again

the place was not what they make it look like on the website. would never stay there again. the place is very dirty. I check under the beds and it looks like it never been sweep.

The heater was fine. Nice and cozy.

NO TV, no smoke alarm. One of the bed top sheet had stains…

Nothing special a bit run down but its wavos 6…

The air conditioning did not work. The room was clean, the staff used a person talking to you on computer. It felt weird. No personal touch. Enough parking

Room was very hot a/c not working and staff not helpful.

Floor was very dirty. Turned the soles of my feet black within 5 minutes. Put my socks back on 😬😄. Dropped remote under the bed. When I knelt down to get it, I saw dirt and debris everywhere. Moved nightstand to plug in charger and in addition to dirt and hair, there was a dried pool of urine underneath. Cockroach in the bathroom that I trapped under a trashcan. I told them about it and the man said he’d pass my message along to the Housekeeper.

Did not need air conditioning it was cold . Heat took a while to warm but was effective. Parking was good .

This property needs immediate attention and restoration.

Room was just what we needed for a couple of nights.

The room could have been a bit cleaner but, acceptable. A decent basic place to stay. I would consider staying here again

Easy to find, great for one night

Unfortunately, the air conditioning was out in the entire building. That wasn’t advertised before I made my reservation. And it was nonrefundable

Bed was a thin foam slab that someone would sleep on in jail. To pricy for what you get.

Checked in one night just to sleep. The room was dirty and unkept. Did not even feel comfortable getting under the covers. Curtains had stains that looked like blood or something of that color on them. Windows had handprints. Floor was not swept and under the beds were disgusting. I never write reviews but I felt so uncomfortable in this that I feel the need to let others know. Also, we checked in at 11:45 at night or so and there wasn’t a live person to complain to as check-in is done through a kiosk. The gentleman was nice that checked us in through the kiosk, but after driving all day I was tired and didn’t want to deal with it. We were up and out of there as soon as we woke up. This is the worst Motel 6 I have EVER stayed in when it came to the quality and cleanliness of the room. DO NOT STAY HERE!

We've stayed at many Motel 6's, they can be hit or miss. This was a big miss. We aren't fussy travelers- we just want a clean space, nothing fancy. This location was filthy, both in the rooms and the around grounds. Many homeless/ addicts milling around the property at all hours as well. Unfortunate experience.

Safe, clean and everything you need for a stay

Everything was good I had gone to the laundry room thou & two guys from room 210 starting harassing me & my girlfriend for no reason . We walked in they said something then went down few mins later again & they started calling us names & cussing at us for no reason . Other wise the stay has been amazing !!

Ac broke. Unfriendly front desk that did not speak clear English. Never again

the air conditioner I couldn't get to it'd be cooler, but I think it was because nighttime was cold. And the daytime is hot, so I had it on cool. But everything else was great. I got ice and coffee in the morning.Friendly staffs clean rooms.

Clean room

Good clean motel in a great neighborhood.

I am not sure the bed sheets were changed since the last occupancy. They looked wrinkly and there was a piece of plastic from a bag in the bed when I pulled back the bedcover. The lighting over the sink and in the toilet/tub area was horrible. I could barely see what I was doing. Won’t happen again.

Property dirty. Nobody at front desk after certain time at night Parking lot not well lit. Lot people in and out all hours and even was a couple homeless people under stairs. Thinks they have people that actually live there.

First issue, booked me to a room with flush not working. Gives me a plunger and tell me to use it and see if that work (the F**k seriously?? But I guess cheap hotels come with its perks) Call the front desk, tell him that did not work, and he says “ ok come to the front desk”. Iam like ok but why? Says, “ I will give you a new room”.Again “ give you a new room” no “ sorry, I will assign/re-book” no Customer Service (CS) etiquette. I say ok, he assigns a new room and Iam like OK. No issues, Iam booked for 2nights. Next day I have plans, head out. Come back late at about 11pm, and cannot open the room with my key card. It is cold outside, i try to call front desk - no response. So, shivering I walk to the front desk. This time a very helpful lady says, “oh maybe he booked you for only 1 night.” I mean common you have my booking details, I understand you had to shift my room because your washroom flush was not working, but atleast you could assign the key for the duration of my stay. Next! No housekeeping! But again that is something you expect with cheap ass motels. My dissatisfaction is- my stay was based on the reviews and ratings, but I don’t know maybe because of my appearance and accent this person when I checked in was condescending. The lady I talked the next day when I was locked out was so very polite.

Stayed for 2 nights the 2nd night the air conditioning stopped working and it was extremely hot in the room. Nobody physically at the front desk after certain hour of night. Next morning check out and all got was “ oh sorry”. Was homeless people under the stairs. Parking lot dark and people up all hours of the night making noises.

Simple budget hotel, but the staff is really nice and helpful. Our toilet broke, and they were very quick to have it fixed. Overall clean and comfy. Only complaint is no air conditioning and so the room was extremely hot during the day. But overall great simple place to stay.

Beds were a little hard, they weren’t queen size but more full sized. Was very late when we checked in. Over all it was ok. Not great but ok

Stayed in. We ended up leaving 30 minutes after check in.

Always convenient location

Bed sheets were clean and that’s about it. The toilet was dirty, the bath tub was dirty, the walls had stains, the heat/air conditioning took a few hours to warm up the room. The fan made a loud screeching sound on high. Outside my room was an old 70’s dilapidated 35’ motor home that someone was living in. I felt very unsafe at this location. I have stayed at many Motel 6 locations that were very clean and acceptable. I would not stay at this location again and would highly recommend staying somewhere else.

Room key did not work, door lock broken, had to change to another room, no microwave for refrigerator

Hair all over tub and bathroom floors, toilet had poop still in and all over it, condition around the area very dirty.

Dirty grounds.

Toilet issues, other than that you get what u pay for. Old style hotel room...good for a nights rest!

Very disappointed in this stay. It’s not to much to ask for the property and rooms to be clean. You all make make more than enough money there to clean it up a bit.

Dirty room, stayed for two nights one room smelled like cigarettes and the other like wet dog. We went to buy cleaning supplies to try to help the smell but nothing helped the walls were dirty and There was hairs everywhere stuck on the ground, roaches in one of the rooms and the second night here we had went to get food and when we got back there was like three police cars outside talking to two different guests at their doors don’t know what happened but damn Probably one of the worsts places I’ve stayed at.

AC did not work and they refused to switch our room. Trash was piled up everywhere outside. Hotel needs improved asap!

The room was nice and the front desk person was helpful…

The beds were terrible, lumps in them, and worn out. The ac did not work. There were guests smoking right outside our door all night and the smoke was coming into our room. Terrible experience.

Part of the door latch lock was missing

Reserved 3rooms. 1was good, second one was ok, third was one was dirty, there was hair in towels and the bedding didn’t looked change. The light where flickering in bathroom and the light bulbs were two different colors.

It was very expensive and I did not feel that safe.

Everything is good 👍 😊

Decent stay. They really need to fix their credit card machine. Room was ok. Just needed a place to crash that night.

Perfect for a motel 6 for one night. Great price, you need to bring your own shampoos, etc. Great location, walking distance to a subway and other fast food.

The staff were great. Check in was easy. The hotel felt like it had alot of sketchy characters staying there. The area around hotel felt also full of homeless people on drugs. The property was ok it had pet areas but there was cigarette butts and dog poop EVERYWHERE!!! The room was dirty and needs a nice cleaning. The toilet water ran all night long I tried to fix it and turned off the water to it to make the sound stop. The shower makes a horrible sound when I assume another room showers. The heat was hard to control it was freezing or boiling. Beds were ok. I was not impressed with the motel. It felt greasy and unkempt.

I thought the room came with a microwave in Middle fridge, but I guess not plus my husband had to wipe down everything in the room, but you get what you pay for. Also, I noticed the price changed cheaper after I had booked the room and I tried to adjust it, but it wouldn’t work.

The place was ok for the money. Everything worked in the room and it wasn't dirty. The guy at the front wasn't great nor rude. Again, no complaints for the price.

Really! Really! Really bad customer service and the room has very! Very! Very bad smell! And very bad room maintenance :(((((

Fits we arrive they told me I had not reservation but I had, then they gave me a room , a dirty one with a bandaid yes a nasty dirty band aid stuck to the sheet , they gave me another one the smell of the room was terrible, the floor bathroom was filthy in all the corners , it was a fight in the middle of the night the police had to come

I think the room has bed bugs. Room 163. I got bit on my face. Room is smaller than most and doesn't have queen beds. No carpet. Breakfast is good

The rooms in this particular Motel 6 are worn and look abused, stained walls, stained toilets, loose locks, etc. I checked in the first room and right away noticed a horrible smell of smoke and chemical. To the credit of the staff I was told it was probably due to cleaning the floors because of pets. I was moved to another room which did not have the smell. The patrons at this location are a combination of long term and overnight. The parking lot was littered with old vehicles piled with items it looked like a storage yard. I recommend skipping this location altogether.

The rooms are scorching hot and can not control the AC unit.

Room was poorly maintained. Heating system was not working properly. Location of motel was good.

Heater was broken

Yes

I should have read the reviews. The bed was very hard. The place was noisy all night

Terrible customer service and dirty room. Left at 3am coz i feel unsafe.

2025 and we still have hotels that only give you 2 bars of soap to clean yourself with? 1 towel in the room and a robot in the lobby. Honestly i cant stand hotel rating systems. We need a change now a days. Just cause youre a cheap 1 star doesnt mean people should have to sleep on stained sheets and wash their hair with a bar of soap.

Professional staff, polite and very helpful. Clean room, comfortable memory foam mattress for this specific room!, clean sheets, new pillows, new tv, excellent satellite tv reception, new clean towels, quiet and safe location. Butler location excellence

The bathroom was gross. The shower had couple orange spots around the tub which is who knows how old. The vent in the bathroom was also literally falling off the wall. And to top it off, the light to the bathroom flickered for a couple seconds before finally turning on. Yes, it’s a cheap room, but it may be worth it to just spend a little more money on somewhere above bare minimum.

The manager was very rude. I asked for a late check-out when I was checking in and it was the manager who agreed. The next morning staff came in 45 minutes before the agreed on check out and the manager said they never allow late check outs and he doesn't know who we spoke to about this.. and he said I should know how to read a clock and shouldn't still be there. So so so rude and frustrating.

The bedsheet and everything looked old and turned yellowish.

Staff were not nice. The cleaning people did not understand or talk English.

Loud, smells bad and quite dirty.

Ac didn’t work the whole night it was just heat the whole night and the room was very small for 2 queen beds.

The staff was friendly

Very old , broken and smelly , front desk was good but rest everything very bad

Nice room

The first room smelled of body odor. The second reeked of cigarette smoke. The third is ok but no plug for the tub so no bath. The pool was gross. Wouldn’t stay here again.

Awful experience! Never going to come back! Not enough blankets! The room was freezing and cold the heater was not on at this time of year ! It took 3 hrs for room to slightly gets warm! I called the front desk as for more blankets, he asked me to come all the way to front desk and pick up by myself!

Clean room

Staff was bit rude as well room was too hot and no room service for 7 days.

We would fall asleep and then immediately wake up continuously all night long. The gentleman behind the front desk, however, was very nice, when we first checked in.

Location, very accessible from freeway, close to fast food and Walmart, quite nightly 👌

>Very< uncomfortable bed.

Good check in and room.

Manager was really rude. First they gave us a room with a clogged toilet, and when we complained, the guy said can you guys fix it if I give you a plunger. We refused and our room was changed, but this room only had 3 pillows (even though it was a 4 person room). We asked them multiple times to provide us with a pillow but they straight up refused to do so. Rooms were also not the cleanest, there were hair and some stains on the blankets. Highly recommend not staying here.

I got a good deal on the pricing but was very disappointed with such a makeshift room and got what I paid for. The only thing nice about the motel was the location.

There was a crack in the door which lead in a cool breeze at night and the heat for not work. Blankets are thin and did not do much. Bathroom door half off the hinges- had to lift the door to close it.

All good

Room was dirty,dead fl. smashed on the wall, bathtub dirty with hair c orn

The mattress was so bad I was excited to get out of bed.

lightbulb missing in lamp fixtures. holes in furniture. staff rude. not a welcoming environment. no disclosure on motel 6 location website of $100 security deposit hold that is placed on your card.

Quiet room because less noise could be heard. Great price and value.

It was awesome!

Parking good, heating is ok

Peaceful,convienient location,warm

The room was dirty, there was hair and dust in all the corners of every room, the floor was sticky and hadn't been mopped. Found a bed bug crawling on the table and one smashed into the bathroom wall. The bathroom walls has staines dripping down the wall. The light over the bathtub was hanging part way out. Under the bed was disgusting and dead moths in the window sill. The only clean part was the sheets and towels. I would never recommend this place to anyone. The person at the front desk when we checked in was rude and the neighbors were loud at times even past midnight. Never again!!!

Convince

The front office guy was rude and had a ugly attitude the room was terrible beds were dusgusting! Room smelled badly along with cover on bed ut was stained and just not a place to stay with kids and family! When i told guy i wanted a refund he said i should not choose to stay at morel 6 again! Very rude and terrible business!!!

Blood stain on cover blanket and smelled like dog urine

It was clean, just need bigger and thicker towels, bettwr soap.

Very friendly staff.

The room smelled like urine.

Good

Later that night, around 11 PM, someone WALKED into my room. It was incredibly scary and made me feel unsafe for the rest of the night. Since it was already late, we stayed, but I was paranoid the entire time. When I mentioned it at checkout, all I got was a quick “I’m sorry” with no effort to make it right. On top of the security issues, the room wasn’t clean. I saw a couple roaches, one of the towels was dirty, and one of the beds made me itchy, so I had to switch to the other one. I would not recommend staying here. Safety and cleanliness should be basic expectations, and this location failed on both.

I have stayed at dozen Motel 6 Hotels in many states and always had a good experience. I am extremely disappointed at how terrible my experience was at this one. It started with a digital kiosk at the front desk and no person to actual talk to. The rooms looked nice, but we woke up in the morning to finding bed bugs in the bed and had bites from them. Upon seeing this we told the digital kiosk representative and he said I would be refunded for the second night stay and so we checked out and left my room key. No refund ever was posted so I called the manager (because he wasn't available at the hotel in person) who refused to refund me saying there were no bed bugs even though I took photos of them. Manager was extremely rude and uncooperative. At night strange people where yelling in the middle of the night which was quite frightening.

the first room I was given had people staying in it and the floor was wet with the tv on and beds all messed up. it was almost 4 am and I had been driving for about 3 hours to get there and i just wanted a nice little place to stay. I had to go back to the lobby and get a new room and I asked for a refund I was told I would receive one and I still haven’t been accommodated. I deserve my money back for having to see naked people in the room I was supposed to be staying in!

Location. Peace

.

We booked 1 night but didn't even end up staying there lol. The room was dirty and smelled pretty bad. I also felt unsafe because of other people staying there. I will say the man at the front desk was super nice, so no hate on him.

Very clean. Great stay!

Nicest clerk at check in, but boy oh boy... Yeah, it was cheap, but under the bed? Dirtier than DIRTY! Sticky yucky gross disgusting. I even made a video. Really needs gutting and redo...

It was worth the money but not the nicest

Ease of booking and checking in.

The the key cards wouldn’t work and had to go to kiosk 5 times and get new cards. Spent 35 mins just trying to get in the room. Finally got in the room and the sheets were dirty and looked like mouse dropping or something on the sheet. Needless to say we didn’t stay. Trying to get refunded now. Do not stay here!!!

Check-in was pleasant. But the room was horrible. Heath is centrally controlled and only will come on if the outside temperature is under 65 degrees. The sheets are grey and there is this little thin “blanket” Did not take a shower, no shampoo or hair dryer, lukewarm water only. Everything in the room is old and decrepit. Only good thing was a new TV. Filthy in front of doors and all around the immediate vicinity. So listen to the one and two star reviews!

AC was just blowing hot air even if in “cool”

Good

Peace, centrally located

No daily room service, room was cold and heater didn’t work

We enjoyed the stay for 3 days. The kiosk check-out was surprisingly easy. Conveniently located to good restaurants. Pet friendly was a big bonus. Very clean. Staff helpful with key card.

Owner was great. Property could have been cleaner. Beds were comfortable.

The pool was closed

WiFi limited range. Not working from my room.

Right off the highway, yet very quiet. Pet friendly & great price. All we needed

Poor customer service, zero climate control, room was dirty, and stunk, window was locked and sealed shut, so I had to keep the front door cracked, for fresh air. Online it read there was a microwave and refrigerator in my room, but really, there wasn’t. The list goes on

Everyone was clean !

Parking was easy.Dining options nearby. Close to freeway.

Room for large trucks & trailers.

It was fine. It’s what you would expect from a motel 6. It was clean enough.

Probably the dirtiest hotel I’ve ever stayed at. The floor was unswept and mopped. GROSS!!! Very shady group of people staying there. They also provided very few amenities. Like no shampoo.

Some kind of fridge would be appreciated.

After having a shower smoke smell appeared to come through vent. I went to checkin desk. Staff came and said he doesn’t smell it. My eyes and throat were saw. However when he smelt inside bathroom he reluctantly agreed. We asked if he could return with some airfreshner to dull smell. He did not return. No effort was made to resolve this problem. I have stayed at many hotel6. This was definitely the worst.

It’s ok

Our room wasn't very clean. Based on people sitting in cars and then sketchy people walking around late at night outside I didn't feel very safe. The AC either didn't work or barely worked because the room was too warm all night.

The parking lot was dirty a lot of trash on the road and sidewalk, plus the manager was mean definitely not going to rent there anymore

The hotel was very dirty the Ac was broke and the filter was disgusting.we had 4 cigarettes holes in our bed sheets and hair on the bed . Also was woke up 4 times with screaming yelling the room next door to us was like the man threw her up against the wall. Then a girl started knocking on our door at 2am then she threw trash all over out side . I told the man on the TV screen how bad our stay was all he said was sorry ????? No refund no nothing so I’m disputing the charges with my credit card company .

Black mold on the ceiling and wall in the bathroom and near the sleeping area

Its a motel 6. It was inexpensive and the locks worked. What more could be asked?

friendly staff, close to a few trails of urban trail system

The room was dirty and I felt unsafe. I don’t recommend it to solo female travelers.

Great spot for a night sleep 😴 with a great spot, everything was clean, felt safe

oh my.. I have stayed in many hotels in my travels. I thought I would be fine for one night as i passed thru.... I only ended up staying 3 hours before I couldnt take it anymore an didnt even stay. waste of money. I did not feel safe, the door locks looked like they had already been broken in once, there was soooo many very clearly transient people. people just sitting outside the rooms. and very sketchy box trucks/trailers full of stuff and loading random motorcycles from the lot.. I felt so unsafe/uncomfortable i ended up driving thru the night to my next destination.

Good

Easy parking, convenient location off the interstate, nearby dining options, however the room was not clean. The floors and shower were dirty.

It was clean, the check in was super easy. Parking was right in front of my room. I just need a quiet cheap room. It worked for me.

The man working the front desk was not very good at his job and actually hurried us out before even giving us our room key so he could clock out. The room was incredibly disgusting, the towels were crusty like they had already been used, just maybe left to dry, and there was no soap for the shower (although i wouldn't recommended actually taking a shower, because it was caked with dirt like it had never been cleaned before.) Also, the bed was worse than just sleeping on actual metal springs; I think i will have neck pain for the next ten years. Not sure what I was expecting for a Motel 6, but I know I'm never coming back—I've learned my lesson 100%

It is very good for a 1-2-day budget stay at Flagstaff. Parking space is enough. Only if you are staying at a 4-bedroom, the space is a little less; however, that can be manageable for one to two-night stays.

Totally 5 stars. The staff was friendly and efficient. My room was immaculate! The mattress on the bed was firm, which my bad back appreciated. There were 2 pillows... one soft, one fluffy, which was perfect, I slept on the soft one and hugged the fluffy one like a body pillow. There was fantastic water pressure, and great hot water. I can't speak for heating, but the a/c worked just fine. I absolutely would stay here again.

Ok

Had to change rooms. The rooms SMELL horrible!!!! Had a none somking room. Opened the door to the room and the smoke smell was so bad i walked out. Went back to the office and was told sorry ill move you away from smoking rooms. Next room smelled just as bad. Had burn holes in the bedding. The rooms are nasty. I will never stay here again.

I requested a room downstairs because I am handicap and they put me in second floor. Since it was just for one night and they didn’t offer any other option I stayed but won’t be booking there again

Location is good but insafe. Homeless sleeping in the laundry area. Dirty surroundings, bedding is old and smells dirty.

Smelt terribly of cigarette smoke. Central air in an old run down building weird for a motel. People clearly living on property. Funky and not in a cute way. Paid for one night and left without staying an hour cancelled the second night. Decided to stay downtown.

I was staying there for two months. The front desk staff was always friendly and helpful. I only asked for house keeping once and they never showed. The place is not the safest place to stay. I had problems with guests and being followed by local homeless. The laundry area was always picked up and the rooms are decent size. The beds were comfy. The staff was always on top of any unsafe complaint that I made.

Good 👍

Curtain rod was broken, did not close completely; bathtub shower knob, when you turned the water to hot cold water came out, when you turned the knob to cold hot water came out; toilet too small and too low, it seemed it was made for a child, bathroom facet sprayed out water when you turned it on, needs some type of gasket to keep it from spraying.

The pool has algea and the room was not clean.

The whole.vibe of that motel is sketchy to say the least. Crap.going on through out the night. Shower was dirty and stuff left from previous people. 79 bucks is a lot of.money and thats what we got.

Room was dirty toilet had feces on and in toilet linin smelled like not changed room smelled we asked for refund but unable to get refund we left didn’t even stay there and paid for 2 nights

Clean room, pool was a little cold but over all great price for what you get. Should either have coffee in room or office in morning

Great place and great price

Good

Most of staff really nice 👍

Our room was so incredibly smelly. The bathroom was not very clean and when we confronted the staff which was a kiosk in the lobby he told us to just try and leave the door open and air it out for a little bit. We will never stay there again

Clean room

Good for the money

The room smelled like pot and mold. The AC was broken in the full cold position making the room freezing. The bed was like sleeping on a slab of concrete and the sheets were very wrinkled like someone had slept on them already. There were people walking around late at night and I was afraid that my vehicle would be broken into.

Very clean. Affordable.

It was okay dusty and parts of the room was damaged including the lamp shade and the walls bending dirty. A few things I noticed.

I enjoyed my stay…

Everything was good

The air conditioner didn't work well.

The air conditioner doesn't work well in a few rooms and we always seem to get that room.

There was no microwave or refrigerator in my room.

Bed was good Internet was good everything else sucked

The bed was ok but once you walk into the room it does smell good at all.

When I arrived & in room, I noticed right away how dirty the a/c air filter was so I called front desk and asked them to replace & they came right away and put a new filter in. Then a little later I noticed how dirty the tub was and I called front desk again and Teresa came to room and took pictures and she came back later when I was eating dinner and cleaned the tub better than it was. Those are the only 2 good things the property remedied. The floor was filthy and I asked the hotel on 2 days to please wet mop floors, no one ever came to do that. The outside area around property was dirty. There was a broken fire alarm on outside wall up a bit from my room. The ice machine hardly worked I got maybe a 1/4 cup of ice. The coffee was terrible and watered down a lot. The people on duty didn’t care at all about my complaints about facilities and the problems. Worst hotel I’ve ever stayed in. There’s a railway behind hotel and at night you can here multiple trains running & blowing there train horns really loud. I couldn’t get more than 4 hours sleep per night. The welcome mat in front of doors are extremely old and falling apart. My door didn’t close completely and lots of noise came through. There were stains on walls and nobody in the office cared about any of it except Teresa who was only there 1 day out of 4. Every one else was totally incompetent. The housekeeping staff is terrible. I went to hotel 6 on friends recommendation and it totally sucked. Worst ever T

Rooms are not cleaned and bad smells in side the room

Very professional and courteous staff all the way around. It had been a long day of travel. I was checked in quickly with NO mistakes or problems. The room was ready and it was pretty quiet.

Manager accomodating, charged extra for fridge. Towlet kept sticking and running. No hot water in sink. Bugs in room. House keeping never emptied trash or cleaned room while I was there.

I liked the easy and convenient location, I think it’s worth the price. It’s clean and comfortable. The only thing I didn’t like was not having a small fridge to keep drinks cold. But there’s an ice machine for the ice chest.

Additionally, guests were frequently smoking just outside their rooms and in common areas that were clearly not designated for smoking. This not only violated hotel policy but also affected the air quality in the hallways and made it difficult to enjoy the facilities without being exposed to secondhand smoke. While the staff were courteous and the location was convenient, the lack of enforcement around smoking policies significantly detracted from the overall experience. I hope management takes steps to address this issue more seriously—whether through better ventilation, stricter enforcement, or clearer signage—so future guests can enjoy a healthier and more pleasant stay

Checked in in the late evening, I was interested in the late check out and if fees applied. My husband was getting surgery the next day and I wanted to take our children to the pool. I was told I’d have to ask the morning service desk. Got to our non smoking room which smelled awful. Inspected the blankets and they had stains and cigarette burn marks in them. By this time front desk was closed and no service was available until 9am the next day. We ended up settling in as we were exhausted from our trip. Was woken up in the early hours to dogs barking and I understand this is a pet friendly facility but again no customer service to advise of the situation and try to resolve the issue. Next morning I was getting the kids ready to swim, walked to the pool and it was so green you could not see the bottom. The plumbing was horrible and the toilet would not flush. There wasn’t anyone there again that could even supply us with a plunger. Grabbed a towel from the shelving unit and someone left a pill organizer on the top of the shelf caked in dust. Will never stay at this location again. Lesson learned.

Great stay

Cigarette smell in nonsmoking room. Cigarette butts strewn all over property. Dirty bed fabric on frame. Cabinetry falling apart. Dog area unclean. Trash spilling out of can by stairs. Filthy tub. Dark lighting. Disgusting !

Good value for the money and my pup liked it too!

Leaking water from celling. Smell like cigarette in a non-smoking room

Good

However. My receipt stated check out was 1200 noon. I got a very angry call from the front desk telling me to leave (10:55am) the employee that called my room was very rude and disrespectful.

But we look forward to the rooms being updated in the future hopefully! Thanks! No bugs! Yay!

Easy to get to the interstate

Great

The pool was green, staff was rude, bums all over the place.

Simply lovely and great customer service

Check in/check out was a breeze, rooms were clean and it was quiet all night. Great place to rest on the long road trip. Price was extremely reasonable. I would choose to stay here again on next road trip.

It's comfortable

When I return to the kiosk, I was questioned by the staff that is not even there about whether or not it was someone I knew and then they needed to recheck my reservation to make sure I was actually staying there because they gave me a key to a room that was already occupied how disgusting and disappointing

Room was ok. Some dirt on floor.

There was a very unpleasant smell in the room.

The airconditioner didn't work properly. No bathroom soap/liquid soap.

What a shabby & dirty place... but you can stay with your pets with no extra charge. Front desk person, Teresa, was friendly.

It was clean but the room was too small. The laundry was not working well.

Very clearly nice staff and very cute

Great service. Had trouble with the room and they upgraded me and fixed the issue

I enjoyed the room, it was clean, the staff is very kind, helpful and real!!. :)

The property is clean and well maintained. The staff isn’t very personable. The pool was closed…in the middle of the summer. The WiFi is absolutely horrible! And the walls and ceiling are thin. I can hear neighbor toilets flushing. Sounded like people upstairs were always moving furniture around the room.

Shower and bath tub available.

However, girl did a good job and cleaned room very well. Room was fine for one night stay but we won’t stay in this motel again. No apology was provided for making us to wait for hours….

Very clean

Clean room, staff was very nice. I booked the wrong type of room by accident and they were very helpful in changing me to the type/location that I wanted.

The room was clean and the front desk representative was polite and friendly.

It was a good place to stay and inexpensive which was a plus as it was a last minute decision. It is not fancy but if you just need a place to stay, this is it.

It's a short Uber ride to downtown Flagstaff, and it's near the freeway. There's several dining options nearby ranging from Subway, McDonald's, to actually sit down restaurants as well as Dirty Birdies which is a great sports bar with good food. That said, it's still a motel 6. Very basic establishment.

Friendly service and quick check in.

Second time staying there in a week Teresa is the best receptionist that I have encountered I stayed there last week and when I was coming back through and make sure I stayed there again

It’s was nice to stay at hotel. It’s was a convenient for us that we came for surgery done on my husband and had to stay for a follow up the next day. Nice and cool. We loved so much!

Was good stay minus the early morning cleaning machines outside

Not enough light outside. Very dark at night. Room doors look like they were broken into.

It was a good experience

We enjoyed resting and how cool the room was. Thank you so much.

The pool is green gives it a horrible look

The property is average to below average. The room was kind of rundown and felt like it had stories that I didn’t want to hear. There seemed to be a lot of people there that were permanent residence living in a section 8 property . I’m not usually inclined to deadbolt the door at a motel… this time I was

When I got there the front desk wasn’t very friendly. Asked him if it was possible if I can check in coming from a four hour drive worked a graveyard shift just wanted to lay down and a hot shower. My room wasn’t ready and he didn’t an accommodate me to another clean room. Finally after a few tries he finally put me in a double bed room that was open from the beginning… front deck person didn’t give me the WiFi pass nor show d me any of the hospitality that the hotel offers…

The bathroom door was too small and wouldn’t stay closed. The pool was dark green. Other than that it was motel 6, it was just ok

Convenient dining options. Safe. Like the area

The property was okay for the price you pay for. The pool had a bunch of algae in it. My car stayed safe overnight and I forgot to roll up my windows.

I didn’t expect the motel 6 to be as nice as it was! The room was very clean and the staff was super friendly!

The room was nice enough. Small, but clean, comfortable. Fortunately I brought my own shampoo. the pool looked like a swamp no one came near it.

Also tv didn’t work and ac didn’t work, Terrrrriiibbble experience to say the least.

Pool water was green. Very old rooms. Needs remodeling.

Was okay but no heat. Cold night in room.