W Fort Lauderdale

Staff was pleasant and overall property is well maintained. The room did not have ocean view or barely a view of any sort. I booked this property for the sole purpose of ocean view and that was a disappointment. La Vez great food and staff, so I recommend it. While there were some good aspects of the property and stay, the room was not at all what I believed to have booked so it may be an Expedia issue and not W.

The staff was friendly and very helpful. Our experience at studio 954 was outstanding! The views of the ocean from our room were spectacular!

Exceptional

Also balcony wasn’t nice

we had the best long weekend here. from the moment we stepped out of the uber, every staff member we interacted with was polite and asked how they can help. we were greeted with a delicious sangria and offered bottled water at reception, which was lovely. we had an ocean front room with a balcony overlooking the pool and it was not at all loud as i anticipated it to be, given the location. our room was very clean and the bed insanely comfortable. the location is close to restaurants and of course, steps from the beach. love the service at the beach also. looking forward to returning!

Great location and rooms were very spacious.

Absolutely a fantastic hotel and facilities. Pool is exquisite! Location, location, location h… Amazing views and fantastic staff!

Nicht meine Welt um 5 Uhr musstest du deine Liegen am Strand verlassen, valet parken 65 Dollar und Mann muste auf sein Auto lange warten -10- 15 Minuten,Essen im Hotel kaum bezahl Bar bei circa 70 bis 100 Dollar pro Essen

Still, the room was cozy, the balcony views were stunning, and while the shower pressure could’ve been stronger, the hot water came through quickly, which I appreciated.

Great experience. Loved it. Clean hotel right on the beach, good value

I loved our stay. The staff is great. I loved the pool and beach. They don’t have ice machines on the floors, so you have to call room service for ice. I wish they had a coffee shop or breakfast place in the hotel other than ElVez or room service. Overall, it’s a beautiful hotel and I would go back.

The bed that we had was full of bumps. Was not able to sleep well at all. Also the room that we had was really noisy. We could hear people on the street and the horns

Perfect location. Amazing views, modern, clean Main pool closed

The sofa bed has been the worst I stay in, I understand is a sofa bed, but it was terrible quality and really worn out.

Felt super safe, was a great solo travel location!!

Loved It.

The hotel has not returned the deposit made for incidentals. There were two deposits made because I did two reservations. A total of 1,000 for both incidentals. As of today, I have not received the deposits back.

Good

Nice room but I didn't realize ocean view is not the same as ocean front. The price to valet park with no other options for parking besides the street. The price is way too high for parking and what you are already paying for the room. Should be discount for longer stays.

The price to valet park with no other options for parking besides the street. The price is way too high for parking and what you are already paying for the room. Should be discount for longer stays.

It was amazing

The hotel was aesthetically pleasing, the staff was courteous, and the view was breathtaking. However, the rooms were outdated and lacked modern amenities such as smart televisions.

I booked an ocean view they gave me parking and a garden view

The room and the ocean front view was incredible and it was actually a huge patio. The staff went above and beyond and the resort as a whole was absolutely divine!

The property itself was great and staff was nice. Big issue though is we had no hot water to shower or wash hands. They sent someone to fix it but he just told us we needed to run the water for 20 minutes. And when we did that it still wasn't hot enough . And the AC wasn't great . I was very unhappy with the hot water . My mom is going though chemo and it's important to have have hot water for sanitary reasons

When I arrived at Check in I told them I purchased an Ocean front room with a king bed and in there system showed something else. So they wound up giving me an ocean view with two queen beds that my wife was so upset at me. Why did I rent this room? On the second day, they gave me the oceanfront room which I requested on the booking and but my first day was a total disaster.

My stay at the W was great. The check in guest service rep Janice was excellent by providing excellent customer service, consistently displayed a friendly smile, and was able to kindly answer few questions I had.

Most concerning was finding a cockroach inside our hotel suite. After being moved again, the final floor we were placed on still had visible construction activity, rooms being worked on, and service clutter throughout the hallway, which made the atmosphere feel disruptive and unfinished rather than relaxing. The staff members we encountered were polite and tried to assist, but overall the experience was disappointing given the cost of the stay and the expectations associated with the W brand. We truly hoped for a much better experience and were surprised by how many issues affected what was supposed to be a special vacation. We hope management takes these concerns seriously and improves the guest experience moving forward.

The room and hotel is very clean, I was on the ten floor and the beach view right at my eye sight once I opened my eyes from the bed. The staff was very nice.

Fantastic property - everything you need all in one place. Especially for a short trip, you can't go wrong.

Passable

Ideal location on the beach front. Had to complain 4 times about USB points not working, still didn’t get repaired in the days we were there.

The location of the property I didn’t like I was charged $63.00 a night for valet parking.. you have to pay a $500 dollar incidental fee.. you have to pay to sit at the pool.. when I checked out they took 269.00 out of my 500 for parking and resort fee which was $62.00 dollars at night.. after me telling them I wanted to pay for parking out of my pockets.. I stayed at the hotel 5/6-5/8 and paid a total of $1308… I feel like I could’ve took a trip out of the country for that amount.. also the hotel is ok but it definitely needs to be upgraded.. you can tell their just continuously slapping a bunch of coats of paint to make it look new.. I enjoyed the area but not the hotel…

The location of the property I didn’t like I was charged $63.00 a night for valet parking.. you have to pay a $500 dollar incidental fee.. you have to pay to sit at the pool.. when I checked out they took 269.00 out of my 500 for parking and resort fee which was $62.00 dollars at night.. after me telling them I wanted to pay for parking out of my pockets.. I stayed at the hotel 5/6-5/8 and paid a total of $1308… I feel like I could’ve took a trip out of the country for that amount.. also the hotel is ok but it definitely needs to be upgraded.. you can tell their just continuously slapping a bunch of coats of paint to make it look new.. I enjoyed the area but not the hotel…

Had to check out after 1 day after profanity was etched into sliding door that was disturbing.

Service was great and pools are amazing

Na

The accommodations were impeccably clean and well-maintained. Our room offered a beach view for an additional $40 USD, which you may choose to forgo. The hotel staff consistently demonstrated politeness, kindness, and a friendly demeanor.

Very nice clean and welcoming all around 10/10

I had the pleasure of staying at this property seven years ago. However, I must express my disappointment with the poor condition of the room. It was in a state of disarray, and I had to request a thorough cleaning. The overall aesthetic of the property has also deteriorated significantly since my last visit. It appears to have lost its charm and appeal.

Got a premiere suite and the bathroom did not work. The water was leaking from around the bottom of the toilet all over the floor. Smelt like sewer in my room. Took them over 3 hours to come and check out the problem. They did not fix or try and transfer my room. The next morning more people came to try and fix the problem and I was told they would have to replace the entire toilet. Very unacceptable for a high end room like that and how expensive it was. You would think they would make sure the bathrooms are fully functional before the guest get put into the room. Very unsanitary and I was not satisfied with my stay.

Unfortunately, I got this room due to the beautiful bathtub that did not work the entire stay.

Not worth the money. Plus pet fee of $250/night is insane. Room was outdated and carpet could use a deep clean or renovation. Hallways super noisy at night. More of a party hotel

The rooms were nice, the staff pleasant. The amenities and restaurants on the property were excellent. I’d stay at the W Ft Lauderdale again

love love staying at the W. this would be my 2nd time staying here, but we got a oceanfront room this time and loved it. amenities are always good. new pool was beautiful. pool staff very attentive. front desk staff and bell guys were helpful and nice. only downside or should i say upgrade they need to indulge into next would be updating their televisions in the rooms. they had “cable” but there was no good options to watch or no option to login into the most common apps (prime, netflix, etc). my toddler travels with us, otherwise i would not have cared. so all in all, great stay + hotel, the tv situation just needs to be upgraded :) would absolutely stay again and again with hopes that the upgrade is made eventually.

Exceptional

Exceptional

Very good

Great stay… perfect location with stunning views and easy access to the beach. The staff couldn’t do enough for you ! Would recommend !

Even it is not a 3 star

Rooms were clean and the ocean view was good. Can’t say enough good about the staff. Everyone was super friendly and knowledgeable. Best hotel staff I’ve ever encountered.

The 2 bedroom suite was super nice for the price ~ the only issue was the second bedroom door would not close and the lights would not turn off. We asked the desk fro send someone to come fix it and l the never did. Otherwise it was a great stay.

Exceptional

Clean close to beach and restaurants.

Great staff, super friendly. All the amenities you need, yoga class every morning. A great pool deck with a great atmosphere and spacious rooms

Beach service not good ,long coffee lines in the morning, elevators so slow I recommend lower floor so you can walk and get exercise at the same time

Excellent beach view, very clean, comfortable bed, friendly staff

Great location , amenities and very friendly Stuff. Will be back!

I had specifically requested an ocean view, but the view I received was obstructed by a large column directly in the middle, making it far from what I expected or paid for. Overall, the resort was just okay. Unfortunately, the manager was not helpful in addressing these concerns, which made the experience more disappointing.

Huge suite! Very clean and the views were amazing! Everything was so convenient for our short 3 day stay! Beach service was top notch! Alll the restaurants attached to the W were amazing! I would say the only 1 very small item I wish they had in the room was a full length mirror. And bathroom lighting is very dim so ladies pack a lighted mirror!! Other than that everything was perfect!

Everything was excelent we had a girls night out everything turn out to be fabulous we had a blast

Showerhead was not functioning correctly. Also, the temperature did not stay at the set temperature and kept shutting off throughout the night.

It was close to all the dining options and in nice area, beach was okay a lot of sea weed The rooms were very small for the price and another couple that traveled with us had cockroaches in their room which was even smaller than our room. I wouldn't recommend there are better places. W has lost its applea especially after letting them know the situation with the cockroach they didn't even react. The bathrooms by the pool were horrible the doors didn't shut and also in the lobby by the restaurant

The rooms were very small for the price and another couple that traveled with us had cockroaches in their room which was even smaller than our room. I wouldn't recommend there are better places. W has lost its applea especially after letting them know the situation with the cockroach they didn't even react. The bathrooms by the pool were horrible the doors didn't shut and also in the lobby by the restaurant

The room was not what i was expecting very small for the price being charged and on top of that there were cockroaches running in the room. Which already being disappointed that was a complete turnoff. It makes you think was it there the whole time we stayed or only today. Now i have to make sure i leave my luggage outside for a few days. When this was mentioned at the front desk at check out they just said okay will tell the managment that room should be cleaned better , they did not offer any compensation nothing.

Great service

Rooms were very rundown, service was slow

Room was clean. Bathroom was a little out dated and did not have a main door. Oceanfront view was very nice

Location The room we pre booked wasn’t available Pool was still broken from the previous year we were there

Location The room we pre booked wasn’t available Pool was still broken from the previous year we were there

Does not look like the picture huge resort pool has a weird structure in middle. Staff was great

The Manager Hisham never disappoints… He is a key factor in my decision to come back at this facility. He is a valuable asset to this institution who truly cares about EVERY guest…

Almost daily had to ask for toilet paper and fresh towels. Room was not cleaned every day. Things were in disrepair like the toilet paper holder. The sink shot water all over. It needs better maintenance.

There were only 3 working lifts for the property, at peak times you could be waiting up to 10 minutes for a space which then ran very slowly as stopping at floors en route. Would not stay again, too many other better, more reasonably priced, options.

The bathroom was open space and not ideal for a weekend away with my teenage son and my 10 year old. The shower was seen from the bedroom. Weird concept especially when traveling with kids.

Staff so friendly and helpful! I will stay again! Thank you 🙏 ☺️

Hotel was very family friendly and ALL the staff were AMAZING and HELPFUL!

Elevators were extremely slow. Need to add more.

Glorious reset 🙏💝

Room was wonderful- but the main pool was out of service for our entire visit. We should have been notified in advance- the one small pool that was open had no chairs available every time we went. Beach access was great -

The pool was flooded and the pool bathrooms were filthy, food was basic at best. In my room the smell of mildew was overwhelming. The sliding glass doors didn’t lock close and the water pressure was weak from a filthy shower head. I had stayed at multiple W Hotels and this by far was the worst. The staff was oblivious to all complaints and I left after one nights stay.

The location to the beach is excellent. There are inadequte number of elevators for this property. The price of this resort is overpriced.

The location to the beach is excellent. There are inadequte number of elevators for this property. The price of this resort is overpriced.

My room didn’t have an ocean view

Exceptional

The room was upgraded to a suite for our wedding nights -it was a wonderful stay.

Our stay at the W was very pleasant. From the moment we checked in everyone was polite and friendly. Our room service staff was very kind and attentive.

Property is dated

Good

Really good please

Air conditioning was unpredictable. Kept us up in the middle of the night.

Only ate at the pool. Food was great

They upgraded us to a nice suite, but unfortunately the cleanliness was lacking. Dusty tables and floors were not clean, and there were no toiletries in the room. We had to ask for everything, and you have to tip individuals each time. There was no parking, and they charge $65 for valet, but it’s not explained on the website at the time of reservation.

I never got my $500 security deposit back and then they charge my card $1300 total without my approval. Don’t know if this is a hotel deal or Expedia about to find out because calling both of them this is ridiculous

I wish there was more seating at the pool, but they did the best they could with the room that they have. And the room was slightly outdated and not super clean.

Staff very very polite and fast with service. Very clean upscale hotel with pools for sunrise or sunset. And great beach with chairs and umbrellas. Great local shops and bars within walking distance. Recommend the water taxi for $35 takes you all over Fort Lauderdale and drops you off at bars, attractions and shops.

Front desk staff needs better training. Also room listed as ocean view was partial ocean view at best. Hotel did change us after one night to a proper ocean view after A LOT of effort on my part. It’s just simply not a 5 star hotel, almost every interaction with front desk staff was frustrating. Pool and housekeeping staff are excellent however. Location is great.

There was no room cleaning. Nobody came to clean. Light in the room was poor. One light switch was not working. The balcony door did not close. Someone had to come to fix it. Room service was delayed for over one hour. Someone failed to give room number to person delivering. It was so late, someone called to let me know it was not on time. Finally upon departure, the water in the shower stopped. I was left soaped up without rinsing. W for worse hotel?

Communication throughout the process also felt inconsistent. I spoke with several different staff members while trying to resolve the situation, and although a room change was eventually provided, it came only after multiple attempts and conversations with different representatives. An initial gesture of points was mentioned but ultimately never honored. I want to acknowledge that some members of the staff were polite and trying to help, but the overall experience lacked the smooth coordination and guest-focused service that one would expect from a hotel at this level. For a stay costing approximately $1,400 for two nights, I expected a much more seamless and relaxing experience. I hope management takes this feedback seriously and works toward improving communication and problem resolution so that future guests do not encounter the same level of frustration.

Yes

Perfect stay. The main pool is open again which was nice. Staff was great. Restaurants had great food and drinks. The hotel is just far enough to stay away from most spring breakers. The bathroom glass is also frosted now so you don’t get a free peep show from anyone you’re sharing the room with.

Awesome property only problem was the the main pool was underconstruction.

On the positive side, the deck/balcony was fantastic and a real highlight of the stay. Despite specifically requesting accommodations for a child (such as a crib or sofa bed), there was no sofa bed or pull-out option provided in such a large room, which was disappointing and inconvenient for our family. Housekeeping wasn't consistent—rooms weren't cleaned automatically each day, and coffee pods weren't replenished as expected. Additionally, the room stayed uncomfortably hot at night, even with the AC on. Overall, while the space and deck had great potential, these design and service shortcomings made the experience less enjoyable than anticipated.

Did not make it to hot tub , but ocean view was fantastic!

The room was nice, clean. I could see the ocean from my balcony (beautiful view). Elevators were horrible slow, i had to wait almost 10 minutes one day.

Place sucks staff house keeping at 5pm at night waste of money and just charge for no reason

Loved it AC in the rooms could be better

Everything is not going according to the stars. 2 stars hotel

Had a partial view of the ocean which was good. Very disappointed that the hotel pool was closed that was one of the reasons why we chose this hotel.

Nice hotel, big rooms. no breakfast. Bar could be better.

Old rooms poorly arranged balcony furniture poor condition main pool not available not enough beach chairs beach not good customer services

The cleanliness was absolutely top-tier — the room, common areas, and overall property were spotless and well maintained. You can tell they take pride in presentation and detail. The staff was incredible. Everyone was welcoming, professional, attentive, and genuinely helpful. Service was consistent across the board and truly elevated the experience. Although the pool was temporarily out of service, the beach more than made up for it. Direct beach access, beautiful views, and the overall vibe still delivered the full luxury experience. Five stars all the way around. I would absolutely stay here again.

We were n ver informed pool on main pool deck was closed . We couldn't get chairs on beach and other pool . Very disappointed as we come every February for our anniversary

Beautiful room, excellent service, loved it!

Great

W Needs to lay more attention to the basics - maintaining property and training staff.

The high price does not match the quality on the facility and service. I was disappointment

Room was old and dingy, the AC didn’t work the first night, the pool was closed. Found garbage on the floors, it was the worst hotel I have ever stayed at

The room was in good condition. View was amazing. Customer was good and attentive. No complaints!

The location couldn’t have been better — right by the beach and close to so many restaurants, shops, and nightlife spots. It made it easy to relax during the day and have a wonderful, fun time exploring in the evenings. The overall vibe of the hotel is stylish, lively, and perfect for a getaway. Between the beautiful views, great amenities, and exceptional service, our stay was nothing short of amazing. We can’t wait to come back!

That on top of no pool (closed for repairs ) Still charged the amenity fees per day tho

Room was clean and very nice. Main complaint was the main pool was not open. And the side pool did not have any ongoing service. We stayed for 4 days and the pool did not open during that time period.

Avery think was berygood

Room was dated.

High class place

Room lighting should be brighter.

Hotel is always amazing, service, concierge, valet, room, view are always great and amazing. What was unfortunate was being put in a room next to the elevators and elevator mechanical room. All was good until about 2/3am when in a dead sleep you hear the elevators whine going floor to floor. Very unfortunate bc this was and is always an amazing hotel to stay at and have never had issues here before.

We had a wonderful stay at the W in Ft. Lauderdale. Our room was kept very clean. All the staff was friendly and very helpful as needed. The facility itself was very clean and stylish.

Roof smelled like wet carpet. No privacy. Small roof. Shower was dirty.

Room was great! Quick check-in! Pool was great but the drinks were like $25 each.

Não foi nem sugerido o café da manhã e o hotel exige $3000 de depósito já no check in

The hotel itself was very good, but seeing her at that front desk each time we came in was truly the icing on the cake for us.

Great view right by the ocean

Isaac

The property, the location and the room were really nice. I ordered an ocean view and the view was only partial. It would have been nice if it mentioned that before. Also, we experienced 3 roaches in our room.

Room was not clean. Waited for 45 minutes "for sheet change" Apparently a room check done by a manager showed sheets hadnt been changed. Rooms VERY dated. This is not what I paid for at $700/night VERY DISAPPOINTED!

clean hôtel Great staff

It was a wonderful experience! We loved the hotel and the staff.

Nice hotel, a little older than expected but nevertheless nice.

We loved our upgraded room and the staff was exceptional. Very clean and comfortable. Chloe that checked us in was adorable and super sweet and informative with my questions. So started our stay wonderful from the get go! Everyone else there was awesome as well.

Nice hotel friendly

Clean, spacious, upscale, zero complaints. The service was great. Pools were excellent. Location was perfect. Will definitely stay again.

Valet was quick but rude and oblivious every time I went in and out. Housekeeping came after 6 pm the first day and then came late each day. One day they left the patio door open so the room was very warm. Drinks at the pool were bad and quite over priced.

Janice at the welcome desk is truly a gem. She went above and beyond to accommodate all of our needs. She is very knowledgeable about all aspects of the job and is an asset to the W. Janice is the best person for that position in that she has a warm and welcoming personality. Patrick and Nikki in the El Vez restaurant provided warm and professional service with a genuine smile. They are both knowledgeable in their jobs and made us feel comfortable. We would recommend the W hotel to others with the assurance that they will come away with the same hospitality that we experienced

Front desk was. Dry helpful he

yes great view

had a great time at the hotel. nice staff. good pool. beach clean and close. restaurants really great. as was living room bar and Drew the server

Over Charged and was not told at checking and has not been adjusted

Noisy. Poor bedding. Lousy mattress. Cheap sheets. Cheap appointments. Toiletries are terrible.

The beach was nice , friendly staff at the beach . Check in was rough , my wife went to check in and reservation was under my name and they would not let her check in until I changed it in her name .Hotel fees are outrageous! Eating at the hotel and surroundings also overpriced .

Hotel needs some upkeep, phone in room didn’t work, walls chipped, mold in shower. Slow response from staff to get things done.

Great location

Staff was so friendly and helpful.

Great location!

The staff were nice

The staff and customer service was impeccable! I have never had such courteous, professional and quick customer service ever! Everyone was very nice! Whenever we called for something it was done in an expedient manner

The room no longer had the same standard of cleanliness or upkeep. The furniture and overall condition felt worn, and the room itself didn’t feel clean. The most concerning part of the stay was discovering roaches—one even appeared in the shower, which I recorded on video. This is something I never expected from a property at this price point and reputation. I reported the issue to the front desk, but the only solutions offered were a room change (which didn’t feel reassuring given the situation) and comping the daily resort fee. For the cost of staying here, that response felt insufficient, especially when the expectation is a true luxury-level experience. I’m disappointed because this used to be one of my favorite hotels, but the quality has noticeably declined. I truly hope management takes this feedback seriously and restores the property to the high standards it once had. I would stay elsewhere.

The main pool was closed and this is why we booked here. We didn’t find out until we checked in.

Bathtub had no plug, primary doors were off track. For the price I do not think the suite is maintained the way it should be. We’ve stayed before and this will probably be the last time. We’ve also had an issue with Expedia and the W both charging for an extra guest and trying to recto this has been a hassle to say the least. Very disappointing.

The hotel was excellent

Yes

Mildew smell, other than that the room was excellent and the beach/ocean veiw was amazing.

Great experience with the staff

The main pool wasnt open, the elevators barely worked, I got a piece of plastic in my food. Mold in shower , condensation from the ceiling , besides that was great

The view was wonderful, hotel was great, nice service, good food. All was wonderful!

The hotel is starting to get tired….the elevators need help

Will definitely be back again!

Hidden fees

Was upgraded to a very nice suite with view of ocean and intracoastal canal.

Pleasant attentive staff Not too noisy like others on the strip

Every thing was nice

Enjoyed our stay

The staff was exceptional. Rooms were very clean. Ocean view was amazing!

Honestly I stayed here for 3 nights and there is better. The location is probably the best thing but still requires you to drive. The room service horrible, I have never been anywhere where they are telling me to come down or having to call multiple times to get them to come. Service is very slow. Only time it was good when checking in or out the hotel. The pool was dirty water and surprisingly small but i guess there is another one renovating rn?. The cleaning in the room is fine like doable not over the top but just bare minimum where there is still last person hair still in the room. Also had a weird smell in the room each time like a wet smell or chlorine. Overall I don’t think I would come back the building needs major renovation for their rooms and better service.

Zoe front desk was amazing very helpful and kind.

Great stay and staff

Main pool is currently closed. Just FYI for future bookings.

Very clean! Everything is excellent

Great views from the room. Booked the superior suite.

N/A

Todo en mi estancia súper

Renovations prevented us from having the vacation we anticipated. And in addition the room we were promised was not available for half our stay. Very unorganized.

Not worth the money

Not worth the money

The location of the hotel is great, close to beach and walkable to many places. Unfortunately we were not told the main pool was under repair and would be closed. This was a main reason for us choosing this hotel as there are hundreds to choose from in Ft Lauderdale and surrounding areas. The lobby bar also wasn’t open. The beach area was closed early, like by 5pm on the one day we tried to go. You are charged a resort fee and we used nothing. There was a small pool at back of building that did not interest us to use. We booked through Expedia and did not receive the room we booked yet were charged the higher price for the whole stay. The check in staff were not helpful at all. I very issue I spoke of was met with challenge or told to call somewhere else. The best staff there are the Valets! There are many options to stay in the area and this would not be my choice. It is very overpriced. I will not be returning.

Clean room

We had an amazing stay except the main pool was under renovations and the living room bar was also closed. Definitely would like to go back when these are open and wish I knew when I booked that those weren’t going to be available. Also bought 2 bottles of water from the store by the lobby and it was $24 which was INSANE. But other than that really liked the hotel and location.

Loved everything except the odd way you're supposed to pay attention to the light shining on the floor telling you to go to the third floor to actually check in if you arrive late. The steaks at the restaurant were very salty, unfortunately.

My dislikes: no-one told us there was construction going on from early in the am to renovate pool area. Very disruptive and noisy. Hated the room layout with a so called bathroom in the middle of the room!!!

Nice

Minus the East Wet Deck being closed for the duration of our trip. This heavily impacted the trip, as we booked at this facility for that pool specifically.

The website doesnt tell you the pool and bar are closed. They dont tell you at check in either. Online daily resort fee says $55 but they charged $62.50. They also charged room service to the room when i paid cash at delivery and they charged for "mix bar" when nothing was ever touched. The bathrooms are moldy, the outside balcony doors are moldy. Worst W experience of any W hotel.

Celebrated my husband’s 50th birthday and had a great time at the hotel, they even left him a birthday dessert in our room which was such a wonderful surprise

Paid for oceanfront but had a pool view instead

The main lounge and pool was closed. These amenities were the main reason I chose this hotel. No warning was given. Upsetting. The room was clean.

All the hidden fees the manger Don or Dan was terrible. They hold 500.00 on my card and used it up with the hidden fees next to check out they charge me with a spa that I canceled and yet to return my call. The W Fort lauderdale I will never book again

The hotel was beautiful. I loved the pool. Convenient to the beach. The private beach had great service. The music in the lobby was too loud. I loved the bar and grab and go food. When i needed service of any kind it was extremely fast.

We loved our stay and we will be back in December!! One of the best hotels we have stayed in.

I am disappointed in the room location which was over the non working pool so we heard construction throughout the day every day all day in the mornings too. There was not a working pool in our tower.

The alternative pool is extremely small, crowded, and sunscreen floats on top and the filtration system clearly isn’t working. The hot tub was filled with children, making it anything but relaxing. On top of that, the secondary pool is blocked by surrounding buildings, so it gets very little sunlight. On a positive note, we loved the wrap-around balcony in our room, and our beach experience was saved thanks to Juan and the other beach staff, including the food and beverage server — they were fantastic. However, when we raised our concerns with management about the pool closure, all they offered was a $75 credit to the pool deck for drinks, but we bd to ask for it and he hesitated. For a property of this caliber, that response felt dismissive. If we had simply been told ahead of time, we could have adjusted our travel dates. Instead, the lack of transparency left us feeling misled. I’ve loved this hotel in the past, but because of how poorly this situation was handled, I would not choose to stay again.

Not worth the price with resort fees added etc. Ra

Me and my family rents at The W for the summer every year. We came here expecting the same experience we had in the past. The pool was under construction the restaurant and lounge was under construction. We had to leave the resort to look for a pool. Overall everything was bad and was very upset

Main pool closed for renovation during Labor Day weekend and we didn’t find that out until check in. One of the elevators wasn’t working so it would literally take 10-15 to call the elevators.

Excellent service

I was disappointed to find out that during our stay we would not have access to the main pool or the main bar "the living room". I always enjoy my stays at W hotels, but these restrictions limited my ability to enjoy this propert. I wish I would have been notified of the ongoing construction prior to booking my stay.

Enjoyed this property and would go back. The balcony was huge!

Our room didn’t have a kitchen, and the lighting was mediocre but other than that it was a BEAUTIFUL property!

It was great! .. the facilities, the room, the ambiance, the sangria at check-in ... Just one detail, it would be better if you mentioned up front that besides the room rate and price, there is an additional $62.15 service charge per night.

Horrible service

Great stay

We love the pool here! Unfortunalty it was closed for renovation. There was no warning of this during the booking process. The resident pool was open for hotel guest much smaller pool in the back of the building. Needless to say we did not go back there. I don't hate the W, I would have choosen a differnent hotel if i would have known the pool was closed. Next time i will call to make sure all amenities are available.

Always a good time!

I loved the property, very clean and amazing staff! Pool will be under renovation for a couple of months so make sure to call and confirm before booking! 100% recommend!

For the price they should offer more free services

Great customer service. Close to the beach. Great food and service!

Our room was ice-cold freezing! I had to adjust the thermostat a couple degrees higher to make the room more comfortable for us. On our last full day, we were at the main pool with a DJ playing music. Great vibes! Although, the pool staff weren't too friendly when we walked in. Within 30 minutes, everyone was kicked out of the pool. Supposably, someone puked in the pool. They had to kick us out to have it cleaned & tested. We never went back. Afterwards, we moved to the 2nd pool, which was a lot smaller, with a more laid back atmosphere. It was confusing to get to. The hotel is across the street from the beach. The staff at the beach provided chairs, waters and towels. They were very friendly and easy to talk to. There were a couple of restaurants at the hotel. We enjoyed El Vez. Staff was friendly and the food was filling! I don't think it was worth staying at this hotel for the amount of money I paid to stay here. Beware: they will charge you an extra Daily Resort Service Fee of $62+/day as well. I wish there was better communication b/t staff and patrons regarding fees, etc. I'm not sure if I would stay at this hotel again though. My experience was "Fair", hence the 3 star ratings.

great location if you just want to enjoy the beach and pool

The room was a little small but the availability to the beach was amazing

Great place to enjoy your time

The staff was great from the start at check in , at the lobby bar at the pool and at the beach everyone was super nice... The food and drinks at the pool and beach were great too only thing was the smell of mold at the room that would be my only complaint

Massages were amazing, will be back

I very much enjoyed my stay and the would stay again!

Amazing room with views, internet was solid. Multiple overs lytx easy access

I enjoyed my time at the W. Customer service from the time I arrived, the ambiance, the service provided….were all top tier. I would visit again.

Beach chair close too early Rooms needs better cleaning

The W was amazing. The food options, the pool and the DJ was top tier. The rooms are spacious and the bed was comfortable. The staff was so nice, kind , helpful and polite. 10 out of 10

Honestly everything was amazing from the good to the pool entertainment but the room smelled musty . I was shocked . But I still would stay again just want the room to smell better like the spa .

Besides the resort its self begin beautiful, a few staff members definitely made it 5 stars. Make sure to visit Cynthia at the pool bar and end your evenings with Fabio and Patrick in the living room.

Very Beautiful Property. My biggest complaint is the extra fees and the price of parking. Also everyday they kept adding charges to my card. I probably won’t stay here again.

Good

My room floors were always very damp and wet from condensation because there were not vents in the bathroom.

I spent over 2000 for two days, the staff does not communicate well, I was changed without them telling me, when I first checked in I was not informed of certain charges, also, I paid for a massage a deep tissue, that was horrible, then I valet parking as I pick my car up there is a nail in my tires which I was told they not responsible, the rooms are not up to part , broken shower, broken cabinets, tile coming up etc, I have pictures and videos the staff is very nonchalant, honestly I wouldn’t come back for the price that I paid I should have felt happier and comfortable

The floors were filthy. Out socks were black. The in room bar was very limited we asked for a king and it wasn’t available. The sofa was stained and the flooring was not only filthy but in horrible condition. The price does NOT match the experience. I’ve stayed here many times and it seems like each time it’s getting worse and worse.

This trip was for my partner’s birthday and it was honestly the BEST staycation we have ever done! The property and staff was beyond amazing. We would definitely come back and highly recommend it for any kind of trip. 10 stars!

Raul who is the manager is absolutely amazing

We had a wonderful time here after the worst experience ever at another hotel down the street (Sonesta). All the staff were so kind and the room was great. I'm never going on vacation and not booking a W Hotel again.

Great stay!! Customer service was top notch!

Great quick getaway stay! Patel checked us in he’s amazing! I will definitely be a regular here I love the property and the rooms are nice, views are great and location is perfect

Everything was great! Would absolutely stay here again

Check in person was mildly friendly. Told him it was our anniversary and he barely acknowledged it. Elevator floors were dirty. Room was very nice and clean. Gym equipment was avg. they had two treadmills not working, cables broken on a machine and the floors were coming up. Overall lack of maintenance. For the price u pay not worth it anymore. Going to explore other options on the beach going forward.

Pool a little small, it gets a little overcrowded there but there is the beach. Convenient location close a lot of dining options. you can walk to it.

amazing

Great place to stay and have fun

This hotel left a lot to be desired. Our room wasn’t clean to our standards at all. Small details were overlooked. There were handprints on the frosted glass near the bed, stains on the comforter AND sheets. The couch was absolutely filthy. We had to call multiple times to get someone to come back and clean and were told they’re coming and they didn’t until hours later. We never received our welcome drink, or even a do not disturb sign so we were constantly woken up by housekeeping. The gentlemen at the front desk wasn’t forthcoming about the hotel deposit, and just asked us to swipe our card but never explained how much it would be and was not very friendly at all. My husband had to go down there several times to get assistance and was gaslit by him. He kept saying housekeeping was coming to fix the issue “right now” or oh they’re “on the way” which was a lie. They didn’t come till hours later and the handprints were never cleaned! Our phone could not call the front desk and 3 out of the 4 USB plugs didn’t work. Also, the lighting in the restroom was horrible, even during the day. I had a very hard time doing my makeup. Our room was supposed to be an ocean view room but was more ocean adjacent. We were stuck between this hotel and another option and I wish we would’ve gone with our other choice. Definitely would not stay here again.

Very clean the service was amazing.

Beautiful

Great property, staff was great and helpful. Only issue is the parking is rather expensive so is the resort fee but I’d stay again

Staff was very welcoming and friendly, beautiful location, close to the beach!

No desk for using laptop.

Everything was good

Good service , all went good ! Perfect location. Beautiful area, friendly staff

We had terrible service at steak 954!!!! 1 of the cars took over 45 minutes from valet parking to find So we did not have a pleasant stay

Did not get the room I paid for made me pay deposit twice

Terrible service, management,

good

Exceptional customer service! Clean and everything you need in one location from food to massages!

Beautiful views

Excellent place. Can not wait to be there again

My bill for parking crazy, $126.00 for one night after sending $500 for the room….

Excellant location and condition.

Amazing staff

Carpet smells like mold horribly very outdated great workers great lobby but rooms need to be updated WiFi went out for 6 hours

Nice hotel and friendly staff

My stay was nice far as staff it was clean etc but very dated the beds were the worsts ever the Matress was so hard pillows so flat my neck hurt so bad the funny part was another woman at the pool mentioned the same thing so clearly it wasn’t just me . Food was good room service very fast .

Wonderful

Such a long story already complained to Marriott corporate. The whole birthday weekend with my best friend was absolutely terrible and a waste of $1300.

Good.service. in room dining food is very good!

One of the most relaxing vacation with excellent customer service.

Our room was not ready as we arrived early but we were given a room. Although it was a thoughtful gesture, the room smelled like smoke and we do not approve. We revisited the front desk, stored our luggage and enjoyed lunch at the pool until our room was ready. Flawless stay thereafter.

Absolutely love this hotel !!!

One of the cleanest room we have ever been. Super friendly staff.. the outdoor pool is a dream..highly recommended

To make matters worse, when I brought this to the attention of the manager, I was met with unprofessionalism that only added to my frustration. Instead of addressing my concerns with understanding and a willingness to help, I felt dismissed and undervalued as a guest. Given my experience, I would not recommend staying at the W Hotel. I strongly suggest being cautious when booking your room here, as you may end up disappointed like I did. There are plenty of other hotels that offer much better service and value for your money.

Didn't get off to the best start...after a long day of travel, I should be able to check in at 4:30 pm. Jr Suite was in the residential tower, which was a long walk to everything the hotel has to offer, but was the perfect size for my wife, 13 yo son and myself. We did have to call and request clean towels + the garbage to be removed. The vibe was great & so was the location. We loved that they had e-bikes & both restaurants were very good. The pool was ROCKING, and the pool staff were AWESOME...felt like we were in Vegas. They were able to accommodate a late checkout at 4pm for $250, which we appreciated. Not perfect, but we will go back to the W.

This was a new location for us in Fort Lauderdale and we enjoyed it very much. The hotel was lovely with many amenities. We especially enjoyed El Vez restaurant and the quieter of the two pools, Wet West. The staff, including housekeeping, were excellent.

The W was a good location to the beach and restaurants.

Is nice place ,but needs to have more garbage trash in the rooms . And we did not like open bathrooms , only two restaurants and expensive , the staff very good and friendly

Room smelled like mold only cleaned our room 3 times on a seven night stay when they did clean it it was poorly done

I love the large space on this apartment and the patio was very nice

Kept on asking for late checkout ; never. an answer

Propiedad en malas condiciones para el precio que tiene,área de la piscina en malas condiciones