Courtyard Marriott Fort Smith Downtown

The location was perfect. For the most part the staff was great and very helpful. Everything was great, except for one employee who checked us out. She seemed like she didn't want to be there and we felt like we were bothering her.

Very good

The lobby was nice. As we stepped into our room there were blueberries on the floor. There are no usb ports. The soap dispenser fell off the wall during the night. The plug at the coffee station doesn’t work. There was only 1 coffee pack. The low toilet was not appreciated.

Exceptional

The pool was awesome. The pool towels were big and soft. Main bed was comfortable. Lobby was huge and really beautiful. The main staff guy was kind of off putting with no eye contact. Totally fine if he has some quirkiness, but it made me feel not as welcomed. The pullout bed on our room was a twin and we booked a 4 person room. We made it work. The pull out was really uncomfortable though and could have used a pillow top. The hotel could use better signage as it was hard to find the pool. We got lost in the giant lobby and the staff was too busy to direct us. Better options in the market would have been nice. The freezer section was empty.

Good location, near restaurants and local attractions, like Fort Smith and easy route in and out. No luggage rack available upon arrival and only one person working desk at peak arrival 4-5pm Saturday. Sarah, the young woman was exceptionally professional and hard-working, while others would not help her. No good manager should leave one person to handle a rush hour crowd, and fellow workers, one male and another female walks away w/o helping Sarah. They should be fired! Breakfast was marginal, at best.

The pool was awesome. The pool towels were big and soft. Main bed was comfortable. Lobby was huge and really beautiful. The main staff guy was kind of off putting with no eye contact. Totally fine if he has some quirkiness, but it made me feel not as welcomed. The pullout bed on our room was a twin and we booked a 4 person room. We made it work. The pull out was really uncomfortable though and could have used a pillow top. The hotel could use better signage as it was hard to find the pool. We got lost in the giant lobby and the staff was too busy to direct us. Better options in the market would have been nice. The freezer section was empty.

How close everything was. Didn't get room cleaned and refresh of coffee supplies,like the cups and the sink didn't drain very well at all and had to get the key card reactivated alot

How close everything was. Didn't get room cleaned and refresh of coffee supplies,like the cups and the sink didn't drain very well at all and had to get the key card reactivated alot

Absolutely worst pillows I have ever slept on. There were six and they were all lumpy. Hotel was very loud but I expected that being downtown. Hard to sleep here. I chose it because of the high ratings but should have saved my money and slept at a motel off the highway.

Enjoyed the stay. Didn’t come with hair dryer and the room took awhile to get cold but other than that it was nice and the pillows were really soft.

Great rate and clean room

Room was clean, staff was nice and helpful.

Was clean and staff was friendly,

Lobby, restaurant and grounds were very well kept and updated. The rooms are a different story. The decor is sort of updated but holy cow there was probably 80 ft of gloppy white caulking all over the bathroom and the corners of the tub were moldy underneath the caulk. Adjustable shower head kept sliding down the rod so it was too low while showering. I had a suite and it was huge, the wet bar was nice but no soap or towels at the sink. You only get one bar of soap at hotels now. The mini fridge was sitting on a rotten piece of laminated wood inside the cubby. Both tv remotes were weak and the one in the bedroom barely worked. Water pressure is weak. I was on the second floor so wasn't expecting that. The view out of my room was near the entrance where the sign is, above a 4' wide flat trough with spotlights shining onto the outside wall, full of dirty rain water. Carpet in hallways were dirty along the baseboards. Food I the bistro was great for dinner and breakfast. Really nice staff in there as well. I did not use the pool but it looked pretty greenish. Will not stay here again. Bad mark for Marriott!

Had I not been LOCKED out and stuck in the courtyard with no key card access around and having to knock on the window to be let back inside I would say the grass area for pets and relaxing Telling the front desk staff gave no comfort to the risk of being locked out and I had to bring a hand towel down to keep the door from from locking me out in the middle of the night when my little dog needed to go out. The doors were never left unlocked even though the area meant for guests was encircled with rod iron fencing. The front trash can was over flowing indicating a lack of grounds maintenance When I asked about it and if there was an issue with people digging through the trash I was told we were in a safer spot since the police station was right next door. That was not comforting After getting to our room we realized there was no microwave in the room When we called to ask if there was a reason we were told these had to be “requested” and one could be brought to our room Strange

Had I not been LOCKED out and stuck in the courtyard with no key card access around and having to knock on the window to be let back inside I would say the grass area for pets and relaxing Telling the front desk staff gave no comfort to the risk of being locked out and I had to bring a hand towel down to keep the door from from locking me out in the middle of the night when my little dog needed to go out. The doors were never left unlocked even though the area meant for guests was encircled with rod iron fencing. The front trash can was over flowing indicating a lack of grounds maintenance When I asked about it and if there was an issue with people digging through the trash I was told we were in a safer spot since the police station was right next door. That was not comforting After getting to our room we realized there was no microwave in the room When we called to ask if there was a reason we were told these had to be “requested” and one could be brought to our room Strange

no complimentary breakfast

Disappointing

no complimentary breakfast

N/A N/A

N/A N/A

Exceptional

The front desk person checking me in was not at all helpful. Barely looked up. Not busy, only me. Might have been having a bad day, but certainly showed it in her attitude. Just gave me the room key and told me where the elevators were. That was the extent of our contact. Did not explain a annthing else regarding the hotel or amenities.

The rooms were completely dusty and dirty tubs had pink mold, not enough towels my bathroom had no conditioner or body wash as it should. I had to clean it myself in order to breath . No microwave. Drinking glasses were dirty . Front desk wasn’t trained

Exceptional

Superb

Was great.

Bedroom was nice. bathroom needs updating. Towels were dingy.

Parking felt very accessible and

Things looked really rundown, and there were no towels available because the pool towels weren’t being taken out of the rooms. Rooms weren’t being cleaned properly a lot more expensive than we thought since we thought we were getting the breakfast included it was not.

The hotel itself was very clean inside and decent. The problems really started with the outside there were broken glass beer bottles surrounding the property on their sidewalks outside of their pool area. The person who checked me in was great. One of the main issues was a constant banging from the floor above me and I do not believe it was another guest but something related to the elevator system or anything else with the property but it made it so bad that you couldn't sleep. Never had this kind of an issue in a Marriott which is really disappointing because I only recently started using them all the time and was really happy with the consistent quality of the hotels. When I checked out I let the receptionist know in very non-confrontational but disappointed terms about the issue and they did not care in even the least. It was almost like she was upset I was even telling her Not the kind of employee I think would be working at a Marriott hotel.

Staff at bar / bistro extremely friendly.

The room was not clean. There was dog kibble on the floor. Dead bugs in the windowsill and I had to kill a wasp. The tub had to cleaned before use.

The room was okay, except for the small fridge wasn’t keeping the food cold enough and I lost some food. The gym was an absolute joke. But I guess it’s the best they could do for the space they had the gym in. The air conditioning/heater did not adjust properly, but I suspect it was operator error (I just wasn’t figuring it out). This biggest issue was that one can hear everyone both walking and or running up and down the hallways. When I walked down those same hallways, I could hear the folks talking in their rooms. It is what it is…I guess. Basically, I thought it was pricey for what they charged.

The room was very spacious, clean, and the air conditioning worked great. The bed was a little uncomfortable, but nothing is as good as home. We had a great stay and enjoyed the outdoor space with the fire pit. It was a great amenity.

Very nice

Ac was good. Room was clean. The restaurant staff for breakfast were not good.

Everything was clean, but the room smelled like body oder very badly. Otherwise the stay was just fine.

Clean, spacious room. Clean linens, hot shower with good water pressure. Worked great for our family.

Staff was courteous and extremely helpful.

Room was great.

The rooms were clean and the service was great. We ate breakfast there both mornings and it was good to.

Nice, quiet and clean rooms! The staff was very friendly upon check in and check out!

Convenient, clean, very kind and engaging staff.

Good location, nice lobby and bistro, friendly and helpful staff. (Only complaints are that there aren’t many gluten-free items on the menu in the bistro and we found a couple of weird insects in our bathroom (notified staff as we checked out).

The front desk lady who checked us in was incredibly sweet she upgraded us for free as well! The cleaning lady on our floor was the sweetest as well! We love the space to hang out in and not be cooped up in your room only! The pool is beautiful too!

Seamless check in friendly staff

Great location and extremely clean.

Great

Good room. Courteous staff

The staff was courteous, but the room needed some work , especially the bathroom could have been cleaner

The room was very clean. I booked this hotel while visiting my grandchildren at Christmas. I promised they could come swim and found out after .y artival the pool is temporarily closed for upgrades. This needed to be on your website. I would have booked a different hotel. It was very disappointing for both myself and grandchildren. The other things were broken front door, out of order oce machine and closed restraunt.

Bathroom had an old shower that temp was difficult to control on. Handle was loose, so I tried to adjust it, would get it set, then it turned cold. I would adjust it again and it got scalding hot!! Also, no hair dryer. I rarely travel with one anymore because most hotel rooms now provide them. Not here. Left with my hair wet. A bit frustrating if you’re a woman. “Restaurant” downstairs was actually a bistro - order at the bar and find a seat. We paid for “breakfast for 2” when we booked the room, but I’m not sure it was worth $17 a piece. But Caney (night) and James (morning) at the bar were very pleasant, efficient, and Caney was fun to talk to! She made our evening very enjoyable!! Overall it was clean and comfortable. An enjoyable stay.

Everything was 99.9% perfect!

Decided to use the gym in the morning. There's 2 treadmills- only 1 works. Husband used the working treadmill (but the TV watching part doesn't work). I used elliptical for 10 minutes (all seemed to work). Switched to recumbent bike. Gym EXTREMELY hot. Had to get off bike & go to front desk to ask for access to get box fan in the pool (Pool is locked with note closed until January. No water in pool. Looked & smelled liked paint when getting fan). Male at front desk VERY helpful and unlocked pool. Said an AC unit has gone out in gym. (Previous reviews also mentioned gym like sauna).

Bathtub was not clean had hair in it had to clean it but room was clean

Staff was very nice. Room was very clean. Ill deff come back.

I have nothing bad to say the service was great and friendly the room was clean and inviting and it was quiet I slept soundly

Excellent downtown location.

No notification that you had to order breakfast.

Dirtiest Marriott I’ve ever stayed in. There was hair in my bed. The bathroom smelled sour. The tub has soap scum and stains on it. The bathroom was clearly not cleaned. There was a layer of dust on many surfaces. The coffee maker did not work. Do not stay here.

Amazing staff

Friendly staff, easy check in, clean room

Friendly front desk clerks and maids.

Was an excellent stay. The only thing was the water pressure was not pressure at all. And it was too bad there wasn't free coffee but the stay was good and the balcony made up for everything else. I would definitely stay again and again!

yes room was perfect Staff was great. Jaime, who cleaned our room was very sweet!

Bed was extremely comfortable with a selection of pillows for the proper comfort. Shower was the first ive had in a hotel in years with adequate pressure. Overall a very pleasant experience.

Front desk staff was very sweet

Beautiful property

Booked suite and they were sold out so i got downgraded

Good hotel. Excellent location to downtown. Bathroom tile and shower tile need work and regrouting. Kind of rough. Overall it was okay.

We stay here every time we are in Fort Smith. It’s cozy and clean.

Prepaid for the room and notified them over a week prior that my mother had passed and we had to cancel the trip. Expedia tried several times to contact the hotel for cancellation, but never received a response back from the hotel. Even a “no” would’ve been better than completely ignoring my request! No plans to book here again!

Clean room and friendly staff

The hotel in general was very clean and quiet.

Our visit was very short as we were traveling and this was a quick one night. However I was very pleased with our room decor, the shower supply of shampoo easily available on the wall, the clean appearance of the facility and easy check in. Would recommend!!

Parking was easy and safe

Great stay

No breakfast

Room was not clean. We had nail clippers on our bed when we walked in and then looked down next to the bed and there were toenails all over the carpet. Notified the desk and he said they would do a full service clean. They did not. They changed the bed linens but the toenails stayed there the entire 3 days we were there. Gross

Nice room comfortable bed

I have been staying at this property off and on for a couple years for work. I have noticed the decline in the facility and staff. The facility is in need of some deep cleaning and technology updates. USB ports should be readily available for any business travelers. The plugs in the rooms are very loose. Bathtubs need new seals or cleaned well. Still and ok property but needs some love and updates. The staff is very quiet and not the friendliest. The guy in the bar taking orders never said hello, how are you nothing just blank stare to take my food order. The lady at the front desk seemed I bothered her by checking in. It has not always been this way here.

Clean room, easy parking, and convenient to what we had planned for the day

Reservation was for 3 adults but the room set up was for only 2 people (glasses, coffee mugs, etc). The linens for the fold out bed were incomplete and we had to make bed, Wifi password did not work and never got onto wifi.

Very nice and convenient spot in Fott Smith. Good beds, nice room, lots of counter space, good outlets, great black out curtains. I would recommend not getting the breakfast. It’s not a buffet, food from a service counter. The food is good, coffee very good, but it’s definitely not what you expect when you sign up for breakfast.

When I came I the room I thought the bed was not done (see pics) I went to the desk and they kindly gave me another room…. And the bed was looking the same!!! wrinkled sheets and poorly made . It is surprising for a Marriott hotel. beside this it was clean and the bed was very comfortable.

Nice hotel close to entertainment district in downtown Fort Smith. Stayed there several times with zero issues.

Clean room

The staff at the front desk was not available sometimes. The fire alarm went off 4 times in a 10 hour period and woke us up 3 of the times. The cleaning crew did a great job and even helped me when no one else was at the front desk.

Good location downtown Fort Smith. Resturants and bars are walkable. Rooms are needing updated and just an average hotel.

Clean great service

Bedroom mattress, when I laid on the bed, you could tell is was worn because I sank on one side and the other side was firm.

Easy location to reach everything I needed. Clean and friendly. Loved every worker I met.

My bed was fantastic. Everything was great. It was weird that my room had a mini fridge to keep food cold but no microwave to heat it back up. Other than that, it was a cozy stay

Very nicce

Easy check in and out. Nice quiet stay.

Not a bad place to stay, staff was nice. Bed could have been a little more comfy but overall ok.

Amazing service and really nice facilities

The staff made the stay a great experience.

Very friendly staff. Beautiful lobby. Very quiet.

The room was very clean, the staff was friendly.

It was a great stay, a wonderful experience and the staff was helpful and friendly. The room was clean and fresh, just an enjoyable experience all around.

Everything we tried to order at the Bistro seem to be out. No fries no tatter tots no sparkling wine.

Great service staff very comfortable stay

Great Staff!!! I recommend HIGHLY & will Definitely be Back!!!

Great place

Nice room

Great!

Clean facility!

I was a little surprised that there was no complimentary breakfast. It was okay, we brought muffins in our travel bag. But the cheapest, least accommodating motels out there provide a complimentary breakfast. I would think that a class outfit like Courtyard would out-do themselves in that area.

Excellent place and it’s safe.

I have stayed at this location before and I must say that the roomI had was not what I had experienced before, the drapes were mismatched, the closet door was off track and the bathroom floor was clean but at first glance it looked like it needed to be cleaned, I assumed it was the color of the tiles., the shower door creaked and wouldn’t stay closed. The front desk staff was amazing, despite the fact that the system was down.

Did not get the room we reserved. We waited for almost an hour to get a room. Not happy with that.

!

The facility was not clean our room and bathroom were dirty. We had to move rooms. We had to call management for the noise.

Staff very friendly and helpful. Hotel very clean. Bathroom could use an update, but was clean and everything worked well.

A/C unit was noisy like a motorcycle engine but maintenance fixed it the day we reported

Having stayed at this chain in the past, it was all clean, and ready for us to check in

Nice sitting area in the lobby

Overall this is a solid mid range hotel. Our only two complaints would be that the bed was too firm and the shampoo and conditioner were worse than the ones you’d find at that discount hotel chain that leaves the light on for you. Corporate really needs to fix this issue bc they really went cheap here. The savings on shampoo and conditioner can’t be worth the decrease in customer satisfaction. Now I understand that bed preferences are subjective so I can’t fully knock them on that one. We felt it was almost like sleeping on one of those old school, fold up kindergarten nap mats. If you’re Gen X or older be prepared to wake up a couple times through the night to roll over and expect to be a bit more stiff and achy than usual the next morning. At the end of the day though, both were minor issues and neither was a deal breaker. Breakfast at the Starbucks bistro was fairly solid and a great value since we were given free breakfast at check in. Hard to beat free food and coffee. Not sure this is an everyday perk or something special for the holiday weekend. Overall a solid stay and would return with zero hesitation, but I will 100% bring my own toiletries in the future.

The whole downtown area smells like a bouquet of butt-holes....The stink is unbearable....whoever or whatever is causing that smell needs to go....NOW!!! I have never smelled anything worse!!!

Has Starbucks and convenient to downtown

Price was good. Has a balcony, staff was nice. Need was super comfortable. Only neg was TV was not very big

Very disappointing. Pool was closed - green and unswimmable, room's ice bucket had mold on it, shower curtain was stinky, bed uncomfortable, no working ice machine on floor , only 1 regular coffee for room machine, and only 1 bar of soap for a 2 night stay.

Wonderful hotel. Excellent room.

Hotel Representatives were very nice and really presented the southern hospitality! Great stay for the weekend! Also lots of food options walking distance around.

It was a nice example of the class of hotel it is,

Good galue fot price

Needs free breakfast

Very nice and comfortable. I’d stay again if in the area.

Price was fair. Clean place.

It was very nice.

Always enjoy staying at your hotels.

It was a decent hotel, the cocktail area is pitiful, but the hotel overall was decent, we didn’t get a breakfast buffet offered (not enough guest) so the few breakfast items offered were not worth the price we paid!

Front desk worked fine and room was clean. Breakfast vouchers are a bad idea.

When getting to the hotel everything looked very elegant pulling up. Going into the main lobby everything was very clean and quiet. The front desk hostess was helping other customers and finished quickly with them and I was checked in quickly. Getting to our rooms they were large and spacious. We did notice there was some bathtub dripping and some grout in the floor that was broken up. Our beds were firm, linens were clean. Everything was well kept in the room. Noticeable stains in one of the chairs. Swimming pool was clean but water was extremely cold. Whirlpool had been replaced and filled in with brick. Outside by the fire pit that did not work but a great sitting area. Grounds were clean. We were able to use the bar area to order us A light meal. The gentleman I believe his name was Jacob was extremely helpful and nice. You are able to order breakfast from a menu but we did not use this service. We estimated about $15 to $20 for each breakfast for our family members. But overall good experience.

Beautiful property, very clean, curious staff and great location.

Swimming pool was nasty, wouldn't get in it. Very disappoinnted.

Balcony only has one chair, not really usable for a couple so not worth the extra $$. No complementary coffee or tea in the lobby, just water.

No freezer in room refrigerator No complimentary coffee bar or continental breakfast. $4 for hot tea is shameful.

Wonderful stay. No complaints whatsoever.

Great

Paid through Expedia was charge again at Marriott 3 times with no expanstion. Two were reversed. Waiting for call back from Marriott manager. I’ve used Expedia for 20 years, never a problem before.

Wonderful staff

This property gave us what we needed however, it could use a little sprucing up...

Everything was great

Very good

Clean hotel next convention center and by good coffee joint. Bad “free” coffee in the morning otherwise it’s a pay for Starbucks joint in the lobby. Area around hotel is a little run down

It was old feeling

It was adequate for the price and location

Your housekeeper "Teresa" was wonderful. upon our arrival we had difficulty opening the locked door. She approached us and assisted us with working the security key. She also gave us and additional pillow. She was wonderful...

Disappointed that for the price breakfast isn’t included.

Great stay

I booked through Expedia they don’t recognize you as any type of member. The bed looked like it had been slept in for a week. Breakfast is expensive so go around the corner to the Bakery District it’s walking distance and cheaper. I won’t book my hotels with third parties anymore.

Lovely hotel

It was very clean, the staff wasn't my favorite and everyone around us was extra loud but it comes with it so it wasn't terrible. The beds were comfy and I was able to relax, showers was nice and clean as well.

Always a nice and friendly staff,convenient to many things,good shopping and restaurants close and within walking distance,property has adequate room to sit and lounge

Best experience this is a 5star facility

Well kept old side of town enjoyed our stay very much

The bedding and pillows need to be on the firm side as they deflated like an overnight balloon. The ladies in the dining hall were super lovely and helpful. The food was included in the room rate, amazing and fresh while not compromising on flavor.

Clean

One of good hotels in Fort Smith Downtown area and overall satisfied with my stay at this hotel.

I really enjoy staying here. Only complaint I there was only Decaf coffee in the room.

It was a great stay and place was clean. Bed could be a tad more comfortable.

It smelled so good in there when you walked in. Clean rooms very quiet you have to pay extra for breakfast. We didn’t have a microwave in our room, not sure if it was supposed to have one. Staff was extremely nice and didn’t mind conversation.will stay again.

All around good stay

The bed was amazing! The room was good... Front desk was friendly..

It was really a nice room and comfortable. Convenient to downtown Ft Smith. Unfortunately when we woke up in morning,discovered dried blood stains on comforter to bed

The room was nice and spacious. The hotel itself it’s very pretty. The $75 pet fee is a bit excessive, and the no breakfast offered sucks when you have kids but that’s on me for not making sure they had any

Amazing service.

Great hotel and a very friendly staff!

There was a group playing corn hole late into the evening in the hotel parking lot. This was extremely irritating and prevented going to sleep at a reasonable time ( 10pm ). In addition to not monitoring the property this hotel had rust forming around the soap dispensers and the ac/heat unit sounded like it was going to explode!

Very spacious, clean, and decorated nicely.

Hotel is very dated, bathroom wasn’t clean and there was a little hot water for bathing and the bistro was subpar.

The pool which is the only reason i booked the hotel, was green. Our bed was broke, and there was black stuff coming from our sink.

I love that it was a salt water pool. I called and asked if it was heated was told yes but it was indeed not heated. There was mouse droppings in one of the drawers, mold on the ceiling in the bathroom. The room was spacious and really nice. The toilet was low to the ground and the water was high. Was not a good experience for my old man. Bed was not comfortable at all. They did give plenty of pillows that as soon as your head hit them they went flat. This will be a last resort hotel for us. The room had a balcony which was really nice.

4th floor smelled heavily of marijuana. Luckily it was confined to the area around the elevator and hallway.

From check in to check out, everything was perfect. This is a very nice hotel with nice rooms and extremely comfortable beds.

Excellent Stay!

everything was as advertised. restaurant and bar hours was not what we was told

Great location-wonderful staff. Would recommend.

very clean, quick checkout and check in. wasn't clear whether breakfast was included. only provided coffee not tea in the room. rooms sanitized so that is refreshing to know.

The bathroom floor was sticky and dirty upon arrival. There were no coffee cups for the in room coffee and the bathroom sink didn’t drain well,

It was roomy

We stay every year for the music festival , they are always friendly, clean and good service!

VERY NICE AND CLEAN. JUST 2 BLOCKS FROM GARRISON AVE.

I was allowed to check in early, the room was clean and comfortable. Everyone was very friendly and helpful. I have stayed there before and will probably stay there again.

2nd time staying here. Front desk staff are really good.