Towneplace Suites Fredericksburg

This is a really nice hotel. The rooms were clean, the staff were wonderful respectful and very helpful. We had pots and pans and utensils, a stove and a microwave in our room. And I was able to make soup for my Autistic child. The breakfast worker lady was so kind and helped us have a wonderful breakfast experience. The only thing I would say is the breakfast room is a little small could be a little bigger and they could use more options at breakfast. But overall 10 out of 10.

breakfast was good staff was nice TV was not working. staff could not fix it over the 4 day stay. booking.com was supposed to give me a $120.00 credit and never did. booking.com never returns my calls. hotel staff never returned my calls.

breakfast was good staff was nice TV was not working. staff could not fix it over the 4 day stay. booking.com was supposed to give me a $120.00 credit and never did. booking.com never returns my calls. hotel staff never returned my calls.

Disappointing

Grrat

I reserved a room for my girlfriend who was driving down from New York. Apparently it was handicapped accessible and they asked if she would like a different room which she did. They then charged her for the room even though I had pre paid. So she was charged where I had already paid and is not receiving cooperation from the hotel on getting reimbursement

They overbooked the hotel and never informed me of this and then told me I didn’t have a room. This all happened on the day we were checking in.

They overbooked the hotel and never informed me of this and then told me I didn’t have a room. This all happened on the day we were checking in.

No e of above

Home away from home feel

Friendly staff, clean room, we don't have pets but liked that they have a separate pet area

love this hotel and ALL of the front desk is lovely

Disappointing

The key door kept alarming all night long in the hotel did not have staff to fix it.

The inside extra lock thing on the door was broken. The pool was locked and they had no reason why.

Bedroom was great. There was no air conditioning in the living room area and 95° outside. We were told there was nothing they could do about it. I was double charged for the room. I have called 3 times so far and they keep saying I was not double charged and to wait 14 days for a refund (even though I wasn’t double charged). It has now been 14 days with no refund.

Spacious rooms and quiet!

Home away from home feel

Friendly staff. Clean and comfortable.

Ok

Great stay, showing its age… needs some refreshing or updating. Shower curtain not the correct size doesn’t reach from end to end. Lots of water on the floor when you’re finished.

in addtion you can get rooms with bedrooms which make it nice when you have older teens traveling with you. And great breakfast to start the day.

My stay was amazing, staff was super friendly. The room was clean and was ckeaned often, breakfast had lots of options and anytime i needed anything there was no hesitation on getting it to my room immediately. I will absolutely stay here again

I travel frequently. This was one of best place. Friendly and welcoming staff

Very good

Spacious suite with nice view of meadow-y field out back. Kitchen with range and dishwasher was great. Wish that their grills outside had been functioning; there was no propane, we were told. Great breakfast. A few small things, like tp holder in bathroom missing, would have been nice to be improved.

Legends grill

Exceptional

Rooms were denied

We stayed two nights for a soccer tournament. This property is in need of serious repair and renovations. Bathrooms were in bad shape, bathtub paint was peeling, furniture and beds were in terrible shape, door lock didn’t work, we needed maintenance to repair. We almost changed hotels but only stayed due to the team. Won’t be back here.

The room smelled stale. It was clean but a bit beat up. Breakfast was great. Standard hotel fare but very clean and nicely displayed and organized.

Very convenient

Rooms were great

Free breakfast

Exceptional

I loved the 2 bedroom suite. I would definitely book again.

Once we arrived was great front desk the gentleman was very friendly and welcoming and informative about breakfast hours and housekeeping

This was an absolutely amazing stay! It was so comfortable and had everything you needed! I highly recommend staying here! We will definitely be back in the future!

Easy to get to off highway- pet friendly Bed uncomfortable

Easy to get to off highway- pet friendly Bed uncomfortable

Staff very pleasant, everything clean and convenient.

The service and staff were very nice anf helpful. I will be returning.

Convenient and nice amenities, kind and accommodating staff, traveled with family (1baby, 2 dogs) suite room was spacious to accommodate all of us and the overall value was incomparable! Would return. Oh and a very nice breakfast provided!

loved it

Stayed here with 2 other couples on our annual vacation. Great place with lots of restaurant's within walking distance. Price is great. Will stay here again.

Exceptional

We booked a suite. Dishwasher was broken which was entire reason we booked a suite. We had stayed in Florence TownePlace on way to our vacation and had a beautiful well kept suite!!! Fredericksburg was dirty and smelly and run down! Towels were not cleaned properly and smelled like pool chlorine. Suite was very very small. Staff was nice. Breakfast was just ok. Tiny entrance door into hotel. We will never stay here again!!! We asked for refund bc we were so disappointed and they said they gave refund and it would automatically be back to my card and still nothing. Never again!

nice and clean / spacious and quite close to plenty of shopping and eating

Enough space for my family.

When traveling from SC to NJ, This location is our “go to spot “on the way up north. Clean, pet friendly, pool and breakfast. We get the 2 bedroom and kitchen. Perfect when you want to unwind after driving.

ladies at the front desk were great

Perfect location, price and check in was quick with no problems! The pool was open! Nice and clean!

Exceptional

Exceptional

The staff was really friendly.

My room (327) had a wall blocking the windows, depleting the natural light!

Exceptional

It was clean and very good location Nothing

It was clean and very good location Nothing

Exceptional

The staff were friendly and the room was really nice. The 2 bedroom suite was nice and spacious.

all good

I liked the new couch in the room. I enjoyed the breakfast options too! Shower was decent The rooms could definitely use more of a real upgrade like stripping old paint down and smoothing the walls for a fresh coat. As well as new carpet and countertops and bathroom vanity. I just felt like I was staying in a 90s apartment. I've stayed in a Towne Suites before, but this one wasn't the same.

Wberyone we encountered was so nice and helpful. They made our stay enjoyable.

no, everything exceeded our expectations

Excellent customer service.

Just needed a place to get off the road and sleep. This place was better than some much more expensive places I've booked for longer stays. I'll stay again if I'm ever overnight in Virginia.

When we travel from New England to Florida, a few times a year, we always stay at Towneplace Suites. Always great staff always clean rooms. They do a fantastic job of keeping the rooms up to a great standard and we appreciate that very much.

Nothing I had a pleasant experience with the first two employees. The morning employees were very rude. I had an issue that I booked two rooms and forgot to cancel one of the stays on bookings.com and asked if I could use that booking for the next day instead of canceling it, or if I can just use both rooms the same night, the lady said I can use the room for tomorrow the following morning. I had the most awful experience with both manager and the other larger the younger white lady working there. She was very rude kept blowing up her phone to check out was getting angry that we parked in the front to load up our stuff and she was trying to make us check out by taking all of her belongings out of the hotel and then checking back in and then following to proceeded to say there was no more rooms available when they were rooms available and then she proceeded to ban us from this hotel. This was completely unacceptable considering we had an emergency because our apartment had mold in it and we were going to have a two week stay here but with her working there she was very rude and we don’t know what’s going on and we would like a full refund because this was just absurd and uncalled for considering it was me my 3 kids and 2 service animals and 1 year old grand child. The younger manager also was just more concerned with flirting with the construction workers working in the property and being disrespectful.

I never stayed there Never stayed there

Per friendly was convenient and clean. Bathtub/shower could use update.

Nice grounds, clean & updated. We felt safe & comfortable staying the night. Beds were comfortable & everything on the property was well-kept & in good condition. Good breakfast also.

However, on our last day of our stay (3 nights) housekeeping went into our room sometime during the day, this was after our magnetic sign posted on door requested no service needed. Luggage and medication bags were gone through. Immediately called the desk and was advised we would have to speak to the manager the next morning at 7am. Went down to the desk at 7 and was told to come back later and meet the manager at 9am instead. This caused us to get up early and rearrange our day but that was not even taken into consideration by anyone whatsoever. Apparently the customers needs do not matter? That is something to consider when staying there. Met with the manager at 9am where we were confronted with whole housekeeping staff. Nothing was offered as a solution whatsoever by the location “manager” it was supposedly turned over to a “higher up” to get back to us about it via email. Really?? All I can say is… Be careful staying here anymore!!! It’s been the worst trip I’ve ever experienced here and have stayed multiple times over the last several years. We will seek an alternative location next time. I can’t believe MARRIOTT has lowered their standards so much. Extremely disappointed.

Convenient, friendly, professional feels like staying with family except there’s no arguing lol

The ac didn¿t work in room we were given, dirty underwear hanging on bathroom door blackout curtain wouldn¿t shut

Very good

Room was a little cramped, sufficient for length of stay. Breakfast room was also cramped though the product, particularly the coffee was very good. The Breakfast Room Attendant’s pleasant disposition was exceeded only by her professionalism. Desk staff was accommodating and genuinely courteous.

Nice furniture and a free morning breakfast.

I loved the room. It was bigger than I expected. The breakfast left a little bit to be desired. The scone was hard as a rock--it seemed to be over baked rather than stale. The coffee was pretty good, though. In any case, I didn't even realize there was free breakfast, and a lot of hotels don't offer it anymore, so just having the free food was a bonus. The room was quiet and clean. The furniture was a little uncomfortable, but for the price point, I can't complain. I'd stay here again.

Would stay at Townplace Suites again!

Like having my own place, not just a hotel room

Staff were amazing. Check in was easy, simple and accommodating to our pets. More importantly, on check out, we left an important personal item, which the staff (Tammy) and manager (Sherry) took control of, secured and then swiftly sent on to us via UPS the next day (at our expense). They were life savers, and we will forever be in their debt. Nothing to dislike.

When I checked into my room, I didn't have any wash cloths so I had to go down to the 1st floor to retrieve wash cloths. Additionally, my room didn't get cleaned or the dirty towels replaced that I had on the floor in the bathroom.

Place is clean hot foods convenient for restaurants and shopping and exit in 95

Very nice enclosed pet area and decent breakfast, otherwise property felt dated and surrounded buy businesses or GoodWill facility.

The rooms were somewhat dated but I noticed renovations behind done to some of them.

Staff was friendly and hotel was very clean.

It’s a dog friendly hotel. That said we heard several barkers/tappers on the way to and across from our room. The woman at the desk offered us a room in a quiet area without any fuss and we were very pleased. The hotel needs a refresh.

Staff was great but the one treadmill in the fitness center was out of order

Easy check in. Nice room for a decent price. Close to 95. Would stay again.

no

This hotel is a hidden gem! I had been to this hotel many years ago and remember it being great. I traveled with a dog back then.. i found that this hotel was still wonderful after all these years. Management has kept it up wonderfully. Our room looked as if ut was just reoainted although i dont think that was the case. Very clean. Everything you need as far ss shampoo conditioner and body wash. Dish wasging soap and paper towels in the small kitchen.. i have absolutely nothing negative to say about thus hotel. I would like to say THANK YOU for providing us a freat stay.

Gross. I can’t believe this hotel is $175/night. It reeks of that lavender fresh step deodorizer and the air is so stale. Rooms are dated and aged. It looks like a days inn not a Marriott. Don’t pay more than $75 for a room at this hotel.

Will definitely stay here again! Place was clean and had everything you need in the studio I stayed in.

A bit expensive.

I stay here very often with my kids. The people here are so nice, friendly, and accommodating. I cannot say enough good things about it.

Very clean room. Bathtub faucet continuously dripped and the bathroom showed some wear but overall a pleasant stay.

It was very welcoming and homey. I didnt have any dislikes at all. Ill definitely be back

Great place for pets, especially cats which many hotels don't like. There was only one queen bed, but also a loveseat/sleeper. Well appointed kitchen with large fridge, 2 burner stove and dishwasher.

The girl who checked us in on 4/14 evening was the best. Asset to the company, great stay.

Very nice!

I know it wasn’t a higher end Marriott, but I didn’t think it would be like a Days Inn

Nice place to stay

Several restaurants within walking distance.

Pet friendly means don’t stay here if you have allergies. Left in the morning feeling like I used a cat for a pillow.

Hotel was great. Suite was neat & tidy. Room bright & clean. Comfortable bed! Front desk friendly & helpful. My dog stayed for a great fee! Nice dog park. Hallway smelled like some one was smoking weed, (hope they had fun) but not in my room. I would stay again!

The room I had wasn’t very clean , it had stains on the curtains and the tub was rusty. I also was charge two different times on my card when I was told that I wouldn’t be charged. I’ve been calling to speak with the manager and I’ve been told I would receive a call back. I tried to make the best out of staying here up until I was charged for the hotel on two different cards.

No.

outdoors nice good location pet friendly furniture poor utensils not clean gym very poor

Room was spacious, staff friendly. Needs some updating. You’re allowed to bring pets so if you don’t like the smell of dogs, skip it.

We only stayed one night but the beds were comfortable and everything was clean. We have no complaints. This was a really nice hotel and we will stay here again when visiting family in VA. The breakfast in the morning was a nice as well. My family enjoyed the selection.

It was a nice size room with kitchenette. I did appreciate the full size fridge with freezer. The walls were a bit on the thin side. I did also appreciate the complimentary breakfast even with a limited variety of items.

Clean, staff is friendly and helpful, hotel is showing its age. Needs some fresh updates throughout.

Convenient location, friendly staff, stocked kitchenette.

I booked a 2 bedroom suite weeks in advance for Thanksgiving night. The hotel overbooked those rooms and called me the DAY BEFORE Thanksgiving to tell me. The ONLY reason I booked this hotel was for that specific room type as I was traveling with my boyfriend and my 3 young children. Staying together was a safety issue for me since I had the kids. The manager offered me a 2 Queen, and sofa pull-out bed. I said no. She then offered me a single queen room and a single queen room with a pull-out bed. I accepted that in hopes I’d find another room that I wanted at another hotel and told her the rooms would have to be side by side. However since it was the day before Thanksgiving I couldn’t find anything else available and had to take it. The rooms were near each other, but not side by side. They didn’t offer me a discount on my original price. I asked for the manager to call me back, which she still hasn’t. (She wasn’t at the hotel when I checked in). So I have no idea why they made ME change my room instead of someone else that may have booked after me. It definitely made me feel that they value money more than people. I do not recommend this hotel due to my experience. If I book and pay for a hotel room, I expect to get the type of room I book.

The suites were nice and big enough for two pets and it’s own bathroom and master bedroom

Located in nice area

Was not aware of pets being allowed.

Clean, modern, fair price for pet

We sold our house locally and needed a suite with two separate bedrooms and a kitchen to accommodate our family while we wrapped things up. It provided us all with space and privacy during a stressful time, it was close to plenty of restaurants and shopping, and the pool was a nice relaxing place to decompress. They are also pet friendly.

The staff was very helpful! We were in town for a baseball tournament that ended up being cancelled due to weather. We were supposed to stay 3 nights, and only ended up staying 1. They were very accommodating in helping us cancel the other two night.

Room was very noisy, heat/air was making so much noise we almost couldn’t sleep . Room was right next to elevator, again noise was very bad . Will not be back

I needed a Crib and they were unavailable, tv volume wouldn't adjust if your watching tv with a hooked in device. Other then that I was happy with my stay, I was expecting more cleanliness but nobody is perfect. Extended stay vibes

This place is amazing! The fact they allow pets for a minimal fee is great! They even have a dog park. I will definitely stay again.

Room was very clean. Bathroom sink did not drain well. Television in room was positioned in a strange area in comparison to bed.

The check-in and out was easy and the people at the front desk were nice. The area around the hotel felt safe. The rooms were clean but appear to be aged which gave it an overall used feel. It was a good room for the price and the $20 extra charge for our dog was very reasonable.

It was very nice and employees was very pleasant

Not bad however the A/C in room 238 leaves a lot to be desired

Nice, clean and well appointed rooms with the basic tools to make a meal in should you wish. Friendly staff with a nice pool and grilling area. The only minor downside is the beds are Queens rather than Kings

This is my third of fourth time staying here and every time was enjoyable! I love how they have a stove to cook and customer service was great!

Super clean

No problems with our stay. The room was very humid, but it was very hot climate.

Clean but basic hotel room. Would benefit from some updates/upgrades (e.g. linoleum floor) but meets the needs for an overnight en route to another destination. Front desk check-in very friendly and helpful.

Amazing service. Very clean. Great breakfast.

Bed was a bit uncomfortable. Otherwise hood

The negatives: ground floor room with a broken window latch, stained furniture, ants found in one of the bedrooms, rag from wiping down table & chairs was black, dead gnats and flies found on countertops, room not properly cleaned like website stated

Fine

Clean, kind staff, convenient to stop overnight, near for grocery shopping and other necessities.

excellent hotel with everything you need

I enjoyed that they provided pool toys for the kiddos

It was okay for a night’s stay. I wouldn’t mind coming back - but it wasn’t mind-blowing (as far as the room and the hotel itself). I was treated well and can’t complain from a customer service perspective.

mold in bathroom. Had a small pet park but some pet owners did not clean up after their dogs.