Candlewood Suites Georgetown by IHG

Welcoming and clean It is a little confusing if you are not paying attention on where to enter parking lot.

Toilet float was stuck up so tank would not fill - easy self fix but something to consider if you are not handy.

Very nice Nothing

The best part of the stay was the two ladies at the front desk. Abby and the other I can’t remember her name. Very helpful and friendly!

Needs EV chargers

They had no one to clean you room to fix bed like all other hotels and no pool. Other then that everything was great

Very nice property. Quiet area. Clean rooms. Very friendly staff.

All good

Clean and well maintained.

We disliked it so much that we left early. The staff didn’t seem to notice or care. Would not recommend.

Nothing everything was excellent

We stayed here for one night. The hotel was really nice and clean.

Cockroach in the hotel room. I sent an email to the management and to expedia. Refund requesred

The room was clean and the staff were friendly, conscientious and extremely helpful! The hotel was such a short walk to the Two Step Inn venue so it was perfect all around! Also a big shout out of appreciation to the 24 hour coffee in the lobby!

Exceptional

The gal at the front desk was awesome!

Exceptional

Superb

The staff was really awesome very nice and inviting ? ?

Very nice

The staff was very helpful.

The tv didn’t work. When complained, the staff stated nothing they could do. Discovered that the receiver box for remote was blocked behind dresser. There was not enough cord to move on top

I love the cleanliness of this hotel and the staff is awesome!

Traveling throughout the state of Texas and this was a great spot because it was close to a lot of attractions and a good rate. Great customer service and very quiet area. No noise in the hallways. And they had a really nice gym. Also a printer and computer for your needs and snacks as well. Plus a laundry room.

I’m only reported this because I really like my quiet stay there and plan to for now on for my trips to Austin..

The room was very clean and the amenities were perfect for what I needed.

Very nice clean slept well

Passable

The morning staff was friendly. I did not see anyone at the desk in the evening. The room was clean, and the AC worked great. The pet area in the back was dirty. There were cigarette butts and other items that a dog or cat can eat and get sick.

Clean room. Courteous front desk. Would stay again.

Cleam and quiet room. Front desk staff accommodating in getting a 1st floor room.

Clean spacious room. Comfortable bed. Welcoming staff at front desk.

Updated room - everything was pretty clean. Staff was nice and pleasant. Parking lot - felt like I parked my car in an abandoned lot. The fridge worked well but was super loud all night! Enough to keep me awake.

Updated room - everything was pretty clean. Staff was nice and pleasant. Parking lot - felt like I parked my car in an abandoned lot. The fridge worked well but was super loud all night! Enough to keep me awake.

Amazing comfortable room. Best sleep I’ve ever had in a hotel. Comfortable beds, great shower, great coffee. The staff are wonderful and very friendly.

Amazing comfortable room. Best sleep I’ve ever had in a hotel. Comfortable beds, great shower, great coffee. The staff are wonderful and very friendly.

Exceptional

Superb

Exceptional

It was nice and clean

The cleanliness and the staffs professionalism.

The facility and room were very clean. The staff was kind and welcoming. Entrance to parking lot was a bit challenging but manageable.

The staff was very friendly and helpful. The room was clean and quiet. The bed was comfortable and the shower was good.

The staff was very nice.

Checkin took 50 minutes. The TV didn't work and had to be fixed 2 times and very inconvenient since I was staying there for a business trip for 4 nights!! There were also little nats in the covers. Horrible stay,. I normally do not give complaints. I am a pretty easy person. I did address these to your front office. She was very sweet. She was also extremely overwhelmed and probably needs an assistant, especially during the end of the day when the poor woman has a line out the door of people checking in. There is nobody available for hours during the high peak times. So if you lost a key, had a basic question, you would not be able to get an answer or anyone to pick up the phone.. Nobody wants to stand in a line for 45 minutes to ask for anything. Also, the room was never cleaned in 5 days. No clean towels. Had to literally ask for everything needed.

The room was clean and roomy. Unfortunately the refrigerator woke us up in the middle of the night making noise, and the toilet rocked and was noisy when you say down. The staff was friendly and helpful.

Very clean room, comfy bed, lots of space!

Clean room and friendly staff.

Check-in and check-out was great. The room was nice. But the handheld shower head needs to be replaced. Didn’t work at any options it had. It had 90% blockage. Towels were left on the bed, when we walked in to our room. It was about 6pm when we checked-in. Over all stay was ok.

Everything was great. The staff always went above and beyond with each request. We were 2 senior ladies traveling alone and felt very safe on their property.

Exceptional

We loved everything about our room. We never worried about our safety, even though we were 2 older women traveling alone. The staff was simply amazing.

The room was clean, bed was comfy and staff was amazing. I will be back for future visits.

The public areas were clean, the suite was great with plenty of space, the only caveat was the faucet in the bathroom sink sprayed some water onto the counter but would definitely recommend staying there

We had a room and the heater didn't work and they didn't hesitate to come check it out and right away gave us another room just a few rooms away. Staff was friendly and courteous. Room was clean.

Very clean, quiet and friendly staff. Great location!

Everything we want is there

The staff was great! I was walking to the elevator and a gentleman asked me how my holiday was. He was so polite just like the administration was both days at different times. Clean good amenities we loved it

Staff was extremely nice and accommodating.

Staff was extremely nice and accommodating.

My room was clean and the staff went above and beyond to help me.

The Location was 7 mins away from everything. If I had to go further, it was centrally located easy access to the freeway. There was a large cockroach in the room. The bathroom tub was dirty hair in the drain to the tub. The tub stopper was not even in place. Also, the window didn’t have a blackout cover so the light shown in the room all night long. Found another hotel at 4 AM in the morning to stay at.

The Location was 7 mins away from everything. If I had to go further, it was centrally located easy access to the freeway. There was a large cockroach in the room. The bathroom tub was dirty hair in the drain to the tub. The tub stopper was not even in place. Also, the window didn’t have a blackout cover so the light shown in the room all night long. Found another hotel at 4 AM in the morning to stay at.

Staff was great! Issues with closing door when leaving and sheer currents allowing parking lot lights to shine directly into room

No issues at all. If the coffee maker works tomorrow morning, this stay will be perfect

The young man at the front desk had excellent customer service. Very polite and professional. The room was nice as well. There were a couple bugs, one in the microwave ! But other than that all good.

Staff

All

Fully equipped kitchen, clean and quiet area

Clean room, friendly staff, and nice atmosphere.

Everything was great!

Dedk clerk is always very nice and efficient. I've stayed there several times and she is always friendly and helpful.

Staff at front desk provided outstanding service

Excellent

Room and area were peefect and i especially loved the staff. Front desk worker was sweet and kind. She even went the extra mile for me when i requested assistance. Her energy was awesome and made the stay all that much better.

Full-sized refrigerator & kitchen comes with stove top as well as the basic kitchen utensils needed for everyday use. The room felt like a studio suite. Overall very accommodating. I would highly recommend staying here.

😊

Loved the property location was perfect and the customer service was professional and much appreciated

No breakfast served. Uncomfortable very small bed. Could use some work and add breakfast.

Staff is very helpful. Rooms are clean and smell good. Close to any shopping you may need. Enjoy staying there.

I saw one roach

Wish room service was more than once a week but great over all

We loved the full kitchen, only downside was that the icemaker didn’t work. Problem solved when the front desk gave us a bag of ice.

Overall it was a nice stay, not much to eat or do around it. The entrance is in and awkward position to enter if you're coming from the east over the bridge, you have to pass it, go on the round about and come back, beware of the median. There's no ice machine in the hotel and didn't have ice in room either. The hotel looked clean and the rooms were too.

Parking was in a dark area.

The staff was pleasant The staff had no resources to meet needs. We asked for a can opener and they said they had one but couldn’t find it. The dishwasher was broken but there was no one to repair it because of weekend. I went to dollar store and picked up what I needed and left utensils in the unit.

Gage, the front desk clerk at check in, went above and beyond to resolve a room ready problem. The hotel was clean, updated and a relaxing place to stay. Highly recommend.

Great and nice building I like everything

Great experience overall.

Room had not been cleaned well before I got there; old coffee grounds still in the coffee pot and hair in the shower. But the beds were fresh. I stayed 3 days and no one ever came to make my bed or bring fresh towels. I had to get those myself. The desk staff was helpful, especially the young woman with the physical challenges. She worked very hard and was friendly.

I liked it

It was a nice roadside motel. Everything was clean and everyone was kind.

Very clean, great location, loved the kitchenette.

The shower was a very strange design which got water all over the bathroom floor. That wasn’t good and it was messy. We missed the tub which would have given us more options. The beds were really good and comfortable. The pillow were great and so were the linens. We had plenty of towels and washcloths which was great. Overall stay was really good. I would recommend this hotel to anyone.

No breakfast, no ice and no queen beds.

Quiet

Comfortable, clean and friendly staff.

Dated an noisy

Great place to stay at a very reasonable price!

Love the room very clean and quiet no people running around in the hallways..

The facility was in renovation--that was not disclosed when I made reservations. No elevator, no cable. Was given a room with 2 doubles instead of a king. Staff were polite but the facility was not ready for business.

I liked the kitchen area

There was puke on the wall and carpet next to the bed. The room smelled terrible.

Floors were not to clean

Bathroom fixtures in need of repair

My room. Third floor. Not to my liking.

Pet friendly Lobby clean and welcoming Room clean but....... Furniture was very worn. Bed side lamp didn't work. Rust stains in bathtub. The furnace smelled like something was definitely burning so turned it off immediately. Toilet leaking at base.

Updates in process, but it still has old smoke smell and old feel.

no ice. no bar. no restaurant. shower didnt drain. halls smells like cigarettes

If all Candlewoods are set up such as this, this will be our new go to as we travel.

Office chair material was torn. Room phone not working. Remote from another room left in the room so it had to be removed before we could figure out how to use the TV on the right remote. There were no do not disturb signs to let housekeeper know we were still in the room before checkout.

Property is in bad need of cleaning and repairs. The mattress was the worst. The room was clean but the elevator was naughty and the floor had duct tape on it holding the flooring down. Just dirty

No hot water and smelt like smoke.

Tv wasn’t connected had to wait 45 minutes for someone to come fix it. Toilet float wasn’t working properly. Took 20 minutes for water to get hot in shower. Front desk person did a great job but she needs some extra help she’s doing too many roles.

Roaches

It wasn’t clean and they did not have the room we paid for available. We left.

No breakfast at this location. Staff is friendly. Easy access to I-35

Room not ready. Ceiling dripping from water leak. Noisy

Relaxing

Exceptional

No breakfast

We went to the store to buy roach sticky pads and I wish I could post the picture of the amount of roaches were stuck on it. It definitely wasn’t worth the price I paid for and the rating is wrong, it should be rated 3 out of 10. It was definitely one of the worst hotels we have stayed in. I hope this review gets posted to help future travelers.

Front desk was very friendly and efficient. The room was clean but had water stains on the ceiling and soap dispenser was coming off the wall. So needs updating. When I made the reservation said last Queen room left at the price. There were only 7 cars in the parking lot both in the evening and next morning so I doubt that. Made the reservation a month in advance and rooms were cheaper the day of arrival. So the value definitely wasn’t there.

Nice hotel and location

Great for blue collar workers staying weeks at a time but not good for families or single women traveling. No ice machine on the property either.

Roach crawled across the bed and freakede out.

The hotel was very clean, front desk very polite, room was nice because there was a full fridge , burners and microwave. Bed was very comfortable.

Horrible

Came here for electricity while Houston was recovering from Beryl. Thank you for taking me and my kitty in and taking such good care of us.

Checked in, room smelled like someone died in it. Asked for a new room and they lied and said none was available. Went to take a shower and no hot water. Complained so they sent a maintenance man to check it. Then never said a word to me so I thought it was fixed. Went to take a shower again no hot water refuse to move me after covering water. I contacted the Better Business Bureau and they still refused to take responsibility. Sent up another maintenance guy to check the water. The maintenance man went in my room said you’re right there’s no hot water and it’s barely coming out and then told the front desk that everything was fine. Incompetent manager and staff. Finally on my 5 th day offered to change room. Walked into room to check it out and it smelled worse and lo and behold a roach on the wall. They refused to comp my room. Called Health Department and they are investigating. DO NOT WAIST YOUR MONEY! Disgusting, trash everywhere outside and on dog run. I am not done with this. I am going to continue and take this as far as I can take it including a lawyer completely unacceptable accommodations. I have been in hospitality for over 27 years and I have never experienced such discussed in my life.

Rooms need updating. Cleaning crew not effective. Room was spacious, receptionist was friendly and attentive. Linens on bed were worn. Towels had holes and were shredded. Room clearly had not been vacuumed as 17 toenails were found in front of the bed. One pass of a vacuum and this would have been a non issue. During my stay cleaning crew entered two rooms adjacent to mine to clean and never used a vacuum. If your not vacuuming... receptionist came to vacuum the toenails.

Staff and front desk personnel were super helpful and knowledgeable about the area. There was a cute little baby deer in the field by the back parking area… it was also surprisingly friendly and knowledgeable about the area! Don’t let all the law enforcement cars parked in the parking lot be of concern; they are only using the parking lot as their training facility is located near by. I had a lovely stay and was allowed a late check out. <3!! =^.^=

Nice,clean property

Furniture was very old and damaged. Example, desk chair was duct taped. Worse, sheet had a feces stain. Mattress was cheap and uncomfortable.

Staff was friendly. . Suites we're very clean and had everything I needed to enjoy my stay .

The bed was uncomfortable as heck lumpy and hard. Other than that I loved my room and the hotel very clean staff I interacted with very polite.

The room had roaches in the corner by the beds, a dirty towel was left in the bathroom. Overall it was not a pleasant place.

Everything

We had no tv for half of our stay, no hot water when we went to shower, no ice machine (ice maker in room broken as well), no breakfast, and we got locked out of our room on the second day. HORRIBLE!!! I was promised a refund (which is still not sufficient for the trouble), when I tried to contact Expedia, I just went in a circle with the virtual agent. No other help offered!

It was actually clean!! Loved that!!

Nice enough. Needs updating but for the cost reasonable.

Comfortable and clean but the furniture was worn and dated. Blond were old and torn. Our stay was overall good. Rooms could use a reno.

Smell so bad,carpet so dirty, my socks get so dark with probably dirt on the floor

Too much noise all night. Furniture worn, stained, or ripped.

There was no parking. The beds were extremely hard and there was dirt and garbage under the beds one of the lights didn't work

Not the worst experience, but for the price we expected more

ALl of the appliances in the room were very noisy the tub faucet dripped

Everything was excellent. Renovations have been excellent. Room was beautiful. Highly recommend this hotel

Room that was initially given was no longer in service and was not suitable for occupants so family members had to relocate to another

Rooms provide adequate accommodations for all my stays.

The hotel was full of bikers from the Bandito Biker Gang. There were at least 50 motorcycles parked all around the hotel. Late every night these bikers would party all night in the parking lot below our room. Lots of drinking smoking pot and yelling going on. The worst part was they would start up their very loud motorcycles (several at a time) and bitterly shake the hotel with the rumble and loud noise. I have never seen any hotel allow this sort of thing to go on. We stayed at this hotel 3 nights, and it only got worse each night.

Room is clean, had cooktop & basic plates, utensils, knife, etc. Lobby is clean. Front desk staff lady is super friendly.

The receptionist at night was really nice. She attended us well and greeted us as we entered the hotel.

convenient to I35, close to many dining options

Good place for the price. No problems having a dog.

I had to walk all around the hotel from the back where I had to park my car as the card reader did not work on the back door. The hotel is undergoing some updates so that should be fixed.

We were satisfied as the property met our expectations. The staff was friendly and met all our requests.

When I arrived at the property the staff was super nice and welcoming. Upon entering I noticed it was under construction. There were signs saying they were improving the facility etc. When we got to our room, it was dirty. The toilet seat was broken off. The bedding was dirty. The bathroom was clearly not clean. There were hairs all over the place. There was a stain in the tub that looked to be soap residue. I called to report the toilet seat and bedding. Was brought new bedding but asked to put the dirty bedding in a baggy. I didn’t really want to touch it. I was told a work order was turned in for the toilet seat. A couple of hours later we still didn’t have a toilet seat and called back. Was then informed that the maintenance person was out due to the flu so it would not be fixed. Was offered at that point to love rooms but we were honestly too tired from traveling at that point to move. Had we been told that initially, we’d have definitely moved. It was just very frustrating all the way around. I wished I’d booked through the hotel directly so that I could get a refund. Will not ever be staying in a Candlewood Suites again.

Good

Hotel was clean, Priscilla at the front desk who checked me in was very nice and polite. The only problem I had was that the bed was way too hard and made it difficult for me to sleep comfortably. 😩

Clean, comfortable and a great place to stay.

From the first step inside there was dust and construction everywhere. The stairs smelled of strong pet odor and the elevators were dirty. The room itself had 3 chairs which were all very old, torn up and had stains. There was even a card in the room that stated it had been cleaned but the card itself had actual dirt and dust on it. They also had no ice or drinking water available. We do take into consideration the remodeling but it was never mentioned during the booking process and does not appear to be reflected in our payment.

Hotel is being renovated so a bit of a mess. The room was basic and smelled.

Usually a good place to stay but they are under a remodel so there was no place to buy any drinks or food like usual. Staff was still very nice considering they were very limited.

Hard to find - need sign on road.

Our overnight stay was quiet and quite comfortable

Toilet would not flush!

No pool

Overall the property is very nice I also like the room is a kitchenette

The refrigerator in our room was so loud we had to turn it off. Turns out the fan went out and the part had to be ordered. There was also a leak under the bathroom sink. Staff was friendly and did offer to move us to another room for the inconvenience.

Our first room #207 had wet carpet, and soap scum on the shower wall. We were promptly moved to room #208, which was clean, but the ice maker did not work, sugar/creamer container was not refilled, there were no charging ports on the room; the recliner and desk chair were pretty torn up, table chair had paint stains all over the cushion, and several of the bathroom light bulbs were out. Room def needs attn. Also, our room key cards did not work on the back or side doors. We had to walk around to the front of the bldg and were given new key cards. Over all, though, it was clean and the front desk staff were very pleasant.

I was assured we would have a handicapped accessible room and we did not. I was told none were available even though we received written confirmation that our request would be honored. We will not ever stay at this hotel again.

This hotel is in a really weird and inconvenient location. You have to do a loop every time you leave or go, depending on where you're trying to get to. Getting into the hotel is one way only. Our ice maker didn't work, and their solution was asking us to come down for a tiny bowl of ice, couldn't even bring it to our room. Also, one of our bathroom lightbulbs was on the fritz, we had to take it out. The staff seems very uneducated and confused. Overpriced for the sub par quality of the stay. Ended up leaving before the second night to stay with friends instead!! What a WASTE.

It is kind of hard to get out of.. but it was convenient to places we were going.

Hotel was a nice facility - very clean with great amenities. The only issues I had were the distance to dining (both fast food and restaurants) and the mattress (it was not all that comfortable). The staff was friendly and helpful.

The hotel is great. Staff was great. Finding it was not so easy. GPS just said I had arrived but the hotel was a Holiday Inn Express. Turns out, this hotel is basically attached to the back of the Holiday Inn. Poor signage. Fortunately we could go around the block and come in the back entrance

Nice location, good value

staff was great, informed of no pets rule at check in, but seen several pets in hotel, non-service animals

Very hard to get in and out of due to location. The most uncomfortable beds and tons of cars screetching when they miss their exit due to construction outside. Had to move rooms due to first being very unclean (and smelly). Price gouged due to sold out rooms across Georgetown. Would not recommend.

Hard to get to. Tried to upgrade to room with ki ng size bed, desk said all staff were off sick and couldn't accommodate. Small room with one side of bed against the wall.

Well I check in and the person at the front desk was really nice. But when I got to my room the TV volume did not work. I reprogramming remote and did not work. And they couldn't fix so I ask for a discount and she said she would contact Manager but no response. No happy at a room with TV no sound. So I would not recommend staying here at this place.

Everything was great

Dr. B. Stevens

Great stay. Would stay there again

The room rate was different 4 of the 6 nights of our stay. Took minutes (10-20) for hot water to arrive in our 3rd floor room. No vent fan in bathroom. Had to shower with the door open causing steam to be I the entire sleeping area.

If I was IHG I would take my brand off of this hotel. Furnishings are trashed the floors flity. The elevator slow, controls bad, and you can tell it has not been cleaned in years. The showers need upgrade. To bring up to IHG standards this hotel is redo.

The hotel needs a lot of attention. It didn't feel quite clean. The furniture was very warned out or needed cleaning. The recliner in my room was not very good. It something that should have been been thrown out. The bed was hard and the sheets were not comfortable.

We had an enjoyable stay.

They charged our credit card for the stay and Expedia charged us.