Comfort Suites Georgetown
About Comfort Suites Georgetown
The Comfort Suites Georgetown hotel is located 30 miles north of Austin, just east of Interstate 35. This hotel is located with easy access to Southwestern University, Inner Space Cavern and Lake Georgetown. A local hot spot is Blue Hole, a scenic lagoon and natural swimming hole on the San Gabriel River. The parks in and around Georgetown, Texas offer miles of hiking and biking trails, as well as tennis courts, swimming pools and many golf courses. A tour of downtown reveals many historic buildings, galleries, museums and live music venues. Be sure to enjoy Market Days every second Saturday, featuring handmade arts and crafts, jewelry, unique clothing, wood crafts, festive foods, antiques, collectibles, stained glass, entertainment and much more. The nearby outlet mall is a shopper's paradise, offering 77 stores and a large movie theater. Restaurants run the gamut from Tex-Mex cuisine to fried catfish to barbecue and everything in between. A number of eateries and lounges can be found in the surrounding area. Hotel guests are offered many amenities and features, including: Free coffee, Free weekday newspaper, Free high-speed Internet access and Free local calls. Your Morning Breakfast is full of hot options, making breakfast at the Comfort Suites Georgetown the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors. If you're leaving early, a Your Suite Success Grab & Go bag is available for the two hours prior to breakfast. Guests are invited to take advantage of the on-site fitness center, indoor heated pool and hot tub. Business travelers will appreciate additional conveniences like the on-site business center, a public computer with Internet access, access to fax and copy services, in-room desks and multiple telephone lines. The hotel also has 750 square feet of meeting space that accommodates up to 70 people in a theater style. In addition, all suites have microwaves, refrigerators, coffee makers, cable television, hair dryers, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Laundry facilities are located on the property for added guest convenience.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Elevator
Reviews
Guests generally express satisfaction with their stay, highlighting the cleanliness of the rooms, comfort of the beds, and friendliness of the staff. However, some guests have issues with noise, particularly from the highway or other guests, and some have had negative experiences with customer service, especially regarding reservations and refunds.
- Clean rooms
- Comfortable beds
- Noise issues
- Inconsistent customer service
- 4/5
Overall for the price — good.
- 5/5
Exceptional
- 5/5
Nothing wrong with my stay. The room was clean and you can get the ac very cold if you like that, bed was comfy, staff was nice. Only thing is the breakfast isnt that great, some egg patties and sausage, then waffles and cereal kind of stuff. But other than that I would recommend them. No complaints. Thanks for a quiet nice stay!
- 3/5
Pleasant
- 5/5
Exceptional
- 5/5
Great quiet location always clean
- 4/5
Excellent staff, clean room, had some issues with TV but staff fied it day 2. It is noisy due to hwy out front.
- 4.5/5
Superb
- 5/5
Clean and easily accessible
- 5/5
Quiet and clean
- 5/5
Quiet and clean
- 5/5
Clean and convenient!
- 5/5
Clean and convenient!
- 2.5/5
We experienced significant issues with the room key cards. Around 11 PM, we needed hot water but could only find lukewarm water; the fact that there was no hot water available in the hotel is quite baffling. Another issue concerns the gentleman who treated us rudely when we informed him—late at night—that we were unable to open our door.
- 2.5/5
We experienced significant issues with the room key cards. Around 11 PM, we needed hot water but could only find lukewarm water; the fact that there was no hot water available in the hotel is quite baffling. Another issue concerns the gentleman who treated us rudely when we informed him—late at night—that we were unable to open our door.
- 5/5
Staff was amazing, kind , and informational. Rooms were clean and spacious.
- 5/5
easy to get to, nothing fancy but very adequate.
- 5/5
It's a small thing but I appreciated it. I have never been a coffee drinker so the machine that makes fresh coffee on demand is great but not important but when I found that it also made hot cocoa Wow. BTW it makes expresso, latte etc. one cup at a time.
- 5/5
Hotel was spacious for the price. Be prepared to wait for the elevator during busy times.
- 5/5
Very clean and comfortable. Friendly and helpful staff.
- 4/5
Very con
- 5/5
Exceptional
- 4/5
The room was well equipped and bed comfortable
- 5/5
Staff was so delightful especially during breakfast. Room was so clean. We would definitely stay here again.
- 5/5
Clean and updated rooms. Great breakfast. Pool, although we did not have an opportunity to use it. Very convenient to getting around Georgetown area. Will definitely stay again
- 4/5
It was all great except for the tripping hazard between the room and the bathroom. Instead of the usual angled strip, it was a quarter inch squared off strip. It was an excellent way to trip senior citizens. Breakfast was good.
- 5/5
I have stayed here multiple times. My go to when visiting Georgetown!
- 4/5
Very good
- 4.5/5
Superb
- 5/5
Very clean
- 5/5
Very clean
- 4/5
Very good
- 4.5/5
The staff was very helpful
- 4.5/5
The staff was very helpful
- 5/5
Staff is friendly. Rooms are well appointed
- 4/5
My room smelled musty, but otherwise it was fine!
- 5/5
Exceptional
- 4/5
Very clean and welcoming I believe the ac filters need to be changed out
- 4/5
I believe the ac filters need to be changed out
- 5/5
Check in was quick and easy and our room was clean and comfortable. Will definitely stay at this property again the next time I’m in the area.
- 5/5
Great place to stay.
- 5/5
Breakfast was good. Cold or hot cereal, different bread items, fresh fruit, sausage, eggs, biscuits and gravy. Staff was friendly and accommodating.
- 5/5
Breakfast was great.
- 4/5
Everything was wonderful with the exception the bed was a little soft for myself and my wife. We both woke up with back aches.
- 2.5/5
location, cleanness, and gym shower head not working had to use tub, it was not comfortable
- 4/5
Very good
- 2.5/5
location, cleanness, and gym shower head not working had to use tub, it was not comfortable
- 5/5
Comfort Suites Georgetown was conveniently located, the rooms were clean and the staff was friendly. We enjoyed the breakfast options, and admired, but did not use the pool this trip.
- 5/5
Rooms were clean and spacious. Staff was very friendly, rooms were very comfortable. Breakfast was delicious. Proximity to venues we needed was perfect!
- 5/5
The room was clean and comfortable. It also smelled freshly cleaned. The staff upon check in was very friendly and helpful.
- 5/5
Yes
- 4/5
Room comfortable and well equipped. Everything clean and tidy. Breakfast was very limited and poor quality. TV was very difficult to operate. 2 controller's and no instructions. Had to go to reception to find out how to make it functional.
- 5/5
Great hotel. Friendly staff, nice and clean room; great breakfast. Very safe.
- 4/5
Very good
- 5/5
Exceptional
- 5/5
We liked it all
- 5/5
One of the cleanest well kept hotels we've stayed in!! The staff was friendly and attentive. Breakfast was good and appreciated. Even the parking lot and sidewalks were well maintained. Also the ladies at the desk offered me an umbrella when we woke up to rain 1st morning. We liked it all
- 4/5
Older property. It wasnt what I expected. If you’re traveling with children I would not recommend staying here. Most of the people here are construction workers… mostly stayed in my room because I just didn’t feel too safe… the beds were comfortable. I didn’t did not eat the breakfast so I can tell you how it is…
- 5/5
Exceptional
- 5/5
Nice location
- 4/5
Staff were very helpful. Breakfast was average.
- 2/5
We stayed here because we wanted a hotel with a hot tub…this hotel has their hot tub shut down, indefinitely. This is not listed on Expedia…the room itself was fine, but A/C does not stay on. Staff was super friendly, but breakfast was incredibly watered down (ever have biscuits and gravy soup before?) The consistency of the gravy was that of a thin soup, same with the juice. Overall, highly disappointing. For me, this is a budget hotel, but not at a budget price.
- 3.5/5
Great ac. I could make the temperature lower than 65 which was great. The bed was very comfy. Love the soft high quality bedding. Love the indoor pool. Breakfast was great. Not very diverse but great. Love having paper plates available for the room. Love the couch and the size and cleanness of the room. The staff was over all pleasant just not very accommodating if I needed to leave early. The hot tub was boarded up. The black out shade doesn’t black out. The fridge is cold which is great, but too cold busted my sodas. I couldn’t adjust the fridge. The microwave had a hard to press start button. The carpet felt very old. The maids were very pushy about cleaning the room daily. She would keep knocking on the door very profusely even when I didn’t answer. The front desk even called me after she left and let it ring and ring until I answered. The door was clearly locked. It woke me up. One day the front desk called me and woke me up just to let me know mangers could be out side my window checking on things. It woke me up. I’ve stayed at a lot of hotels. Usually when you don’t answer the maids light knock she stops after the first or maybe second knock. When I talked to the manager about trying to cut my reservation short. She said I got the rate based on the nights I was staying. She was unwilling to pull up when I could leave the hotel early. I wanted to see other accommodations but had to stay. Because I already payed. Sucks there was no kitchenette. The TV had no smart features I could not watch my shows from my memberships. The hotel was very outdated for the price. Comfortable but needs an upgrade. And I am use to not being messed with by house keeping.
- 5/5
Room was clean and best of all It was quiet.
- 2.5/5
Part of the shower plug was already ruined, and maintenance personnel was already gone for the day. We had to transfer to the only available room that left us uncomfortable, and we didn't sleep well.
- 2/5
Breakfast was not very good. I only had a biscuit and it was Ok. Fruit selection was not very good. Everything
- 3/5
Clean. Breakfast is OK. I had an issue but the manager stepped up and resolved it right away.
- 3/5
Breakfast was decent. It would have been nice to know the hot tub was boarded shut. Daughter had been at volleyball tournament, so she wanted to relax in hot tub. Didn’t happen. Room was nice.
- 5/5
Loved the outside gazebo & how clean it was. We were able to enjoy dinner out there. Nothing at all.
- 5/5
👍
- 4/5
Quiet and clean.
- 4/5
Room was clean and comfortable this is the fifth time I stay in this hotel I liked it very much.
- 5/5
Staff very courteous and enjoyed the hot tub in my room
- 5/5
Yes
- 5/5
The room was clean, the staff helpful and the breakfast was good. The pool was warm enough to swim in.
- 5/5
great service
- 5/5
The room was very clean and refreshing. The staff throughout the hotel were very friendly and willing to assist no matter the circumstances. Lovely time at this location!
- 4/5
Location Needed updates
- 5/5
Clean room. Great water pressure in the shower!
- 5/5
Clean and large rooms and affordable. Nothing
- 5/5
I requested a room close to the front so my mom (90) didn’t have to walk a long distance. I also asked for late checkout. They accommodated us and were very cheerful about it. Room was clean. Breakfast included waffles, pastry, cereal, eggs, sausage, biscuits, gravy, yogurt, etc. Very nice hotel.
- 3/5
Room had a funny odor, the interstate outside was noisy and the walls are paper thin. Bed was comfortable
- 5/5
The room was much bigger than I expected. Cleanliness was definitely an obvious focus of their staff. The breakfast was what hotel breakfast were 10 years ago... Plenty of choices and kept fresh. Fluffy pillows & faux down blanket = was very comfy We had an unplanned overnight stay and had not brought toiletries. The absolute only negative thing I could say is that the toiletries left a lot to be desired.
- 5/5
Clean room. Comfortable bed and good breakfast. Everything was great.
- 5/5
Very clean room, great buffet style breakfast and friendly service. It is in a great location, close to many restaurants and near the downtown square. Great experience!
- 4.5/5
Clean No gift shop for incidentals
- 2.5/5
Took forever to get checked in went an bought food and was told it was being put on my tab nothing was damaged and somehow got charged a extra $51 dollar fee
- 5/5
Clean and lots of traffic noise
- 4/5
The front desk clerk was so nice and helpful. The location is perfect. The room was clean and nice. Only complaint is that the hot tub(posted on website) wasn’t working. It was working the previous time we stayed either.
- 5/5
The room and bathroom were clean and spacious. The bed and pillows were comfortable. Plenty of drawers. The towels were surprisingly soft when compared to fancier hotels. It’s within walking distance to Chili’s. We slept in so we didn’t have time to eat breakfast. I wished the bathroom sink vanity had had more counter space but there were plenty of places in the room to put our stuff. Overall we were very pleased with our stay.
- 5/5
The bed was the most comfortable bed I have slept in when staying in a hotel. Recently we were in Charleston, SC and stayed at a Hilton. The bed at the Comfort Inn in Georgetown exceeded the comfort of the bed in Charleston. Provide bottled water in bedrooms for coffee maker. Its not a huge deal, we went to walmart and got water. We needed it anyhow to drink.
- 5/5
Good
- 4.5/5
The location was hard to access
- 5/5
It was my first time in Austin and I’m glad I found the best place to spend my 3 nights with no complaints.
- 5/5
Nice room reasonable price and friendly staff
- 5/5
Great!
- 5/5
Easy checkin
- 5/5
Room was very clean and comfortable. The bed was very comfortable. The staff was friendly and welcoming.
- 5/5
Good experience
- 5/5
Cc
- 5/5
Great staff
- 4/5
HVAC did not function. Minor problem as weather was moderate. Lady at desk said we should have involved them. Experience was OK. Cheaper price?
- 5/5
Very clean and quiet!
- 5/5
Enjoyed my stay. Friendly staff.
- 5/5
Front desk was friendly and efficient. The room was clean comfortable bed. Would stay again
- 3/5
Cost Not competitive with other hotels in the area
- 1/5
The people that worked there were great The room was dirty- there was black mold inside the sink and the room smelled awful- they tried 2x to clean it - the carpet and furniture were dirty - the WiFi was very week and you had too reconnect every time you left the building. It really needs a grab bar in the bathtub - they have one outside . I would have checked out after the 1st nite had I not booked with booking.com and was unable to alter the reservation, I won’t make that mistake again .
- 5/5
Nice and clean and very spacious. Good breakfast.
- 5/5
Clean room!
- 5/5
Room was very clean and comfortable. All of the staff we encountered were super friendly, from the gentleman who checked us in to the lady who checked us out. Will definitely stay here again.
- 5/5
Very clean hotel and quick check in. Good location and nice breakfast.
- 5/5
hot oatmeal would have been nice and bread w toaster
- 5/5
Very comfortable beds! You can walk to nearby restaurants. Great breakfast options.
- 5/5
Clean room and friendly staff
- 5/5
Liked the indoor pool. The entire building smelled clean. Wonderful The beds were a bit hard or too firm for me.
- 5/5
Easy access to Georgetown dining and shopping
- 4/5
Nice and clean. Staff is great
- 4/5
Need to remove the hot tub reference from the description, it is permanently closed.
- 5/5
Room was clean and inviting for these weary travelers. Applebee's within walking distance and easy access to the interstate
- 5/5
We just stayed overnight, but beds were comfortable and everything was clean! Breakfast was great!
- 5/5
lady at the front desk with the pink hair was so sweet
- 4/5
The hot tub was out of service and has been for two weeks. We reserve this hotel for the hot tub amenities and we were upset that it was out. Other than that everything else was awesome.
- 5/5
The only bad there was no breakfast
- 4/5
Was easy to find and the staff was pleasant and helpful.
- 5/5
Our room was large, clean, and comfortable. Derek, at the front desk, was extremely helpful. Breakfast was good. Enjoyed our short stay.
- 5/5
Absolute excellent value. Super comfy beds, quiet room, well stocked breakfast, and good coffee. Will stay again in Georgetown!
- 5/5
Beds we’re very comfortable, and the staff was amazing.
- 5/5
The room was clean and comfortable. Appreciated the grab bar next to the tub/shower and the many electrical outlets that were conveniently located. The staff was very courteous and helpful. We would definitely recommend this hotel.
- 5/5
Nice clean and quiet room, and very good breakfast.
- 5/5
Clean,quiet and comfortable . Friendly staff😊
- 5/5
Room was clean and comfortable
- 4/5
Clean room
- 5/5
Very nice room. Cordial staff. Enjoyed our stay.
- 5/5
We have stayed here before and always enjoy it!
- 4/5
It was fine.
- 5/5
Our room was recently remodeled, the bath was beautiful, the room was spacious and comfortable.The breakfast buffet had everything you would want, even Texas shaped waffles. All the staff was friendly and helpful. Would definitely stay again.
- 4/5
I liked the beds and cleanliness and AC. I wished the TVs connected to Netflix. The only negatives are that the walls seem a little thin and I could here people in the hall a little too much. There was a also a slight but perisitent smell inside of our room that I did not like. The hallways smelled nice.
- 5/5
Staff was very efficient & friendly. Room super comfortable!
- 5/5
Property and rooms were clean and comfortable. Very close to shopping and restaurants. Would stay again.
- 5/5
Clean room and friendly staff
- 5/5
Great service
- 5/5
I had to leave and cancel 1 night and property understood and made that accommodation.
- 5/5
It was a good trip however they had a lil to much chlorine in the pool and hot tub was broken but everything else was spot on
- 4/5
Friendly/helpful staff.
- 5/5
Everything was great! Especially enjoyed the Continental Breakfast—food was delicious, coffee tasty!
- 5/5
Staff was fantastic. Everyone we inferacted with was kind and efficient. Thank you!
- 5/5
Like all was quiet
- 5/5
Clean and kind front desk staff
- 5/5
As expected, great front deslizó, housekeeping and breakfast.
- 5/5
It was very clean and comfortable stay I had!
- 4/5
ALL was good :$
- 5/5
Enjoyed our time here we went to eat and staff came right in and made our bed and replaced our towels withought our asking very nice treat to walk into again
- 5/5
Clean facilities, helpful staff, easy parking.
- 5/5
The hotel is nice and clean. Our room was very spacious clean and comfortable.
- 5/5
Nice
- 5/5
Room was clean and comfortable. Very pleased.
- 5/5
Very clean room great customer service at check in!
- 3/5
No
- 4/5
We always stay at this hotel when we visit georgetown. Safe and clean area. Only issue is the intense air conditioner. So loud!
- 5/5
Always nice!
- 5/5
Absolutely loved thus property. Great customer service, breakfast and quiet.
- 5/5
I had a wonderful stay at Comfort Suites this past weekend! The staff were very friendly and provided awesome customer service throughout my visit. The entire hotel was spotless, including the fitness facility and pool, which made my stay even more enjoyable. I was impressed with the variety of breakfast options each morning. The location is also fantastic, with plenty to do in the surrounding area. Overall, it was a great experience and I would definitely recommend Comfort Suites to anyone looking for a comfortable and enjoyable stay.
- 4/5
Parking was mostly full all the time, we had to circle the building a couple of times to find space. The elevator was out on the second day of our stay, but it looked like the manager had already called the repairmen. the property is convenient to I-35 which was good for us.
- 5/5
It was a clean, comfortable stay.
- 3/5
Was really dissapointed that the breakfast is offered an hour later on the weekends than during the week. We came in for a softball tournament and had to leave the hotel by 6:30 am. Usually breakfast is served at 6, but we were not able to enjoy as they pushed it back to 7 for weekends. Please keep in mind, not everyone gets to sleep in while on vacation.
- 5/5
Staff is very friendly. Breakfast is convenient & good variety
- 5/5
Staff is very friendly. Breakfast is convenient & good variety
- 4/5
The staff was very helpful and accomodating. The pool was open and available and the cost was very. Rooms were clean seemed a little dated but the entry and lobby seemed nice and fresh.
- 5/5
Bed was very comfy! Breakfast was really good. There was traffic noise in our room, but not terrible.
- 5/5
Awsome place to stay. We travel a lot and I havent seen a Hotel so clean in years. Keep up the good work
- 5/5
Nice and clean.
- 5/5
All was good.
- 4/5
Highly recommended!
- 5/5
We enjoyed the hotel and the room was nice. All around no complaints!
- 4/5
I like that everything was well-maintained and clean. I like parking my car out in front because I felt that it was safer if I came too late then there were no spots open so I had to park in the back which made me a little uncomfortable. One morning I went to my car which was parked in the back, and somebody had left a plastic clear drinking cup half filled with orange juice on the roof of my car. I would have felt more comfortable if there was a security guard Occasionally driving around the parameter. I enjoyed the breakfast every morning, which was much nicer than just a continental breakfast.It was scary pulling off the main street when everyone was going 70 miles an hour. There should be a turn off lane going off the main street
- 5/5
Every staff member we encountered were very friendly and helpful.
- 4/5
Everything was great but there was no hot tub and that was the whole reason I booked the room unfortunately
- 5/5
Very clean. Great workout room. Very good staff.
- 5/5
It was very comfortable and the jacuzzi was wonderful
- 5/5
Location is very convenient to the area.Easy access in and out.
- 5/5
Great location, facilities and friendly service.
- 5/5
The place was very clean! The complimentary breakfast was good. Definitely staying here again when we are back in the area.
- 5/5
Very nice hotel, and a great location!
- 4/5
Parking in the front was easy, check-in was quick. The hotel is close to restaurants. Room was a comfortable size. There were stains on the curtains and we had a situation where the bathroom sink faucet sputtered when we turned it on and dark grey water flowed out. We just used bottled water to brush our teeth. It may have been an isolated event but it was nasty. Overnight sleep was fine. Breakfast was standard, the other guests in the breakfast area were loud and made things uncomfortable. There was no one at the front desk when I checked out, so I was not able to pass on the information that made our stay not great.
- 4/5
Clean and in a great location. Chili's and Applebee's next door. Nice employees.
- 5/5
Checking in was simple and fast. Everything was clean. Fitness equipment was in good condition. Breakfast was generous.
- 5/5
Clean, friendly staff, pool
- 5/5
We also held a little graduation party in the breakfast area in the afternoon, and it was perfect! The staff made sure it was clean after breakfast and it worked out wonderfully! Highly recommend this Comfort Suites!
- 4/5
It was clean, it smelled good and the breakfast was good. But I didn’t get much sleep. Between hearing everyone on the stairs, the neighbor blasted music until after 10 on a weekday and hearing everyone above us it was a noisy stay.
- 4/5
Very convenient and easy to find. Next time, we'll try to remember to get a room facing away from freeway side of hotel, lol.
- 5/5
The room that I got was very clean and very, very comfortable. I could not have asked for better but what made my stay so incredible was the staff but particular Dawn, the desk clerk. She was friendly, professional and hospitable. Just chatting and joking with her made my stay a pleasant experience.
- 4/5
Nice place, would recommend it
- 5/5
Very clean, comfortable beds and knowledgeable staff.
- 5/5
Friendly, convenient, clean.
- 5/5
Each of your associates and staff were incredible. You are doing an amazing job hiring a great team.
- 5/5
Fantastic.
- 5/5
Clean, comfort
- 5/5
Was a good stay for us.
- 5/5
Thank you, Carolyn Lesley
- 5/5
Great
- 3/5
It was a place to sleep. Nothing special
- 5/5
Staff was very nice. Sunday morning breakfast was delicious with fried eggs. And usual sides cereal and waffles were also available. Not bad. Coffee was excellent. 2 choices and decaff.
- 5/5
The hotel was clean and staff was polite.
- 5/5
Recently remodeled, comfortable and convenient to everything.
- 4/5
This hotel is always clean and the staff helpful and courteous. The proximity to restaurants and stores is nice.
- 5/5
It was a nice place
- 4/5
Slight musky old odor in the room. luckily, we carry our own room spray.
- 5/5
Very comfortable, recently updated
- 5/5
Great room for the price. Very clean and staff was friendly. Will stay again!
- 5/5
Just visiting a friend only a one night stay everything was great
- 4/5
Bed sheets were itchy
- 5/5
Very nice
- 5/5
Easy access
- 1/5
Poor customer service
- 5/5
It was great!!
- 5/5
Very clean and comfortable. Good breakfast and convenient to eating out!
- 5/5
The check-in process was a breeze. The front desk attendant was very friendly, even providing me with a free water bottle. The room was also spotless, quiet and comfortable.
- 5/5
Room was well kept, access to amenities were perfect!
- 5/5
Clean, spacious and great continental breakfast.
- 5/5
Everything was perfect very clean inside and out beds are very comfortable plenty of parking space and plenty of restaurants to choose from around at walking distance. Very convenient
- 3/5
When we get in I see it’s a bathtub shower, but does have bars. She could not use it… so wash rag baths. She got trapped in bathroom due to it being too narrow for the walker. After I got it out she backed in every time. We managed.. so weren’t going to complain. Upon leaving I noticed the room across the hall had wheelchair logo, ours didn’t The lady at checkout asked if all was ok, so I told her we were disappointed in the accessible. She stated they only had one room and if it was already taken we couldn’t get it. I asked her why they took the reservation and that I asked when we checked in. She kept stating he was new and didn’t know what he was doing. I said we did it online… she looked at it and insisted I didn’t. I told her I had researched very hard before booking it. She kept stating we had hearing accessible. I absolutely did not appreciate her lack of customer service at all she was quite short. My itinerary does not show accessible But I know that is what I booked..
- 5/5
Excellent service.
- 5/5
The property was very clean. Staff greeted me as soon as I walked in the door. There was a minor issue (refrigerator was out) in the first room and they were nice enough to move me to another room. The pool is indoors. The hot breakfast in the morning was great!
- 4/5
The front desk staff - not all of them say’s Hi or Welcomes you, though those who cleans the room are awesome. The breakfast food - some of them did not taste fresh.
- 4/5
The room on 2nd floor was quiet with good air conditioning and comfortable king bed. Young man who checked us in was very kind and accommodating to us. We’ll be back!
- 4/5
Close to different shops and restaurants