Extended Stay America Select Suites - Richmond - West End - I-64

Great people and nice stay

Exeptional

There were cockroaches in the bathroom and kitchen. There were little beetles that flew into our drink glasses. The very small round toilet seat did not fit the elongated toilet. There was no shampoo in the bathroom. One of the kitchen chairs was broken (like, really broken). The staff respectfully acknowledged the problems. Next time we look for a hotel, we’ll read the reviews more carefully before we make the reservation.

We have stayed at other extended stay and we rate it as acceptable. The toilet has a malfunctioning flush. The caulking in the bathroom is half hazzardly done. The air vent is rusty

We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs No first floor room's available

We needed a first floor room .. but did not get it.. got 2nd floor and 2 flights of stairs No first floor room's available

The staff was nice when I checked in. The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off. The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

The mattress is bumpy and the tub wasn't clean for me to get in. I didn't feel comfortable taking my clothes off. The quality of the furniture isn't good. Very cheap. I paid for a king bed but when I got there it wasn't available.

Poor

There were roaches everywhere. Babies and adults. I complained to staff, but they were not phased in the least and would not give a refund. I need to talk to Expedia about this. I left a day early and lost money as it was prepaid. There was even a roach in my bag when I got home.

Filthy, disgusting I literally checked out an hour after. My room wreaked of smoke and everything was covered in filthy. Bugs were dead on the floor

Staff always great service m

Staff always great service m

Nothing Location

Location

I wouldn’t stay again so bad the worst ever

Exterior looks ok but the room was gross, old, and dirty. Very run -down. No garbage can in the room. Staff unfriendly. People hanging outside in lawn chairs smoking and drinking. Do not stay here.

Pleasant

had a terrible experience at this hotel. The customer service was awful when I raised multiple issues, they just said they had no other rooms available. The toilet wouldn’t flush, and the lights kept turning off automatically every two hours. Even the TV kept shutting down every hour. I would not stay here again, and I strongly advise others to look elsewhere.

The location was great. The floor in the room was sticky, the AC was not plugged in upon arrival, the television was unplugged. I understand it’s an extended stay and they were trying to save money, but for a customer to have to figure these things out is a preventable problem. Also, I’ve never stayed in an extended stay hotel that the front desk was closed until 9am. This made checking out difficult.

Disappointing

The location was great. The floor in the room was sticky, the AC was not plugged in upon arrival, the television was unplugged. I understand it’s an extended stay and they were trying to save money, but for a customer to have to figure these things out is a preventable problem. Also, I’ve never stayed in an extended stay hotel that the front desk was closed until 9am. This made checking out difficult.

Exeptional

Nice stay

Nothing, absolutely nothing because the room had roaches and hair in the refrigerator which resulted in my sister and I leaving the keys on the bed and finding another hotel to stay the night at! Which caused unnecessary added expense, elevated levels of stress as we were women driving around alone at 11 pm at night unfamiliar with the Richmond, Va area trying to find another hotel decent hotel we would be comfortable spending the night in! I like absolutely NOTHING about this experience from the start and it still hasn’t been finished because I still haven’t had my issues resolved or my money returned and it’s been almost an entire week smdh it’s very simple we did not stay in the room we paid for because of the conditions we found refund my money! The room had roaches, there was long strands of black hair on the shelf in the refrigerator, the main desk was zero help, and has been giving me the complete run around I had to call from my sister’s phone just for the front desk to pick up because every time I called from my phone there was no answer the day after this all occurred. The guy that answered the phone the night we booked and saw all this literally said the roaches must’ve walked in from outside when we did smdh so I asked him did the strand of hair walk in from outside too??? we did not stay and I STILL have not received my money back, this entire experience was ridiculous and disgusting and frankly unsafe as it was 11:00 pm in Richmond, Va and two women alone were trying to find another hotel because the one we booked was roach infested and nastily cleaned if cleaned at all because how does someone’s hair get into a refrigerator on the shelf?

Nothing, absolutely nothing because the room had roaches and hair in the refrigerator which resulted in my sister and I leaving the keys on the bed and finding another hotel to stay the night at! Which caused unnecessary added expense, elevated levels of stress as we were women driving around alone at 11 pm at night unfamiliar with the Richmond, Va area trying to find another hotel decent hotel we would be comfortable spending the night in! I like absolutely NOTHING about this experience from the start and it still hasn’t been finished because I still haven’t had my issues resolved or my money returned and it’s been almost an entire week smdh it’s very simple we did not stay in the room we paid for because of the conditions we found refund my money! The room had roaches, there was long strands of black hair on the shelf in the refrigerator, the main desk was zero help, and has been giving me the complete run around I had to call from my sister’s phone just for the front desk to pick up because every time I called from my phone there was no answer the day after this all occurred. The guy that answered the phone the night we booked and saw all this literally said the roaches must’ve walked in from outside when we did smdh so I asked him did the strand of hair walk in from outside too??? we did not stay and I STILL have not received my money back, this entire experience was ridiculous and disgusting and frankly unsafe as it was 11:00 pm in Richmond, Va and two women alone were trying to find another hotel because the one we booked was roach infested and nastily cleaned if cleaned at all because how does someone’s hair get into a refrigerator on the shelf?

Friendly staff, location Bathroom ... ,bathtub not clean at all

Friendly staff, location Bathroom ... ,bathtub not clean at all

We choose this hotel for brief visits in VA. The price for what you get is appropriate and this location is quiet and we feel safe. I do not feel it's as clean as it should be. The floors always feel like they need a good scrubbing. The bed this time was very, very firm. The frig did not shut tightly and my husband had to tighten the toilet to reduce wobble. The hotel is really starting to show signs of age. They need to thoroughly clean and upgrade the rooms before things get too bad.

Insects in room

Nice stay , clean room and comfy bed .

Exeptional

Location great, the property and room, not so much

Office staff were pleasant and tried to please, but the first desk clerk wrote the wrong room number on my room key. It was so dark I couldn't read the room numbers (entrances are outside) so I went back to the office. He kindly escorted me to the second room from the office, 104, but he had written 304. Bed and refrigerator looked clean. Some ticks are dangerous and I saw one crawling on the wall a few feet from the bed soon after I arrived. Office was closed 10:00 PM to 10:00 AM! I called from their outdoor phone and told someone. No one came so I went back. Someone came with the key to the room next door, but I decided to check out because I did not feel safe. Prepaid 3 nights. Night man with the key to a new room said it would take a few days for refund. I went back the next day to get packages I had sent there. I called from the outside phone. I was told I had to wait to 10:00 AM even though two people had told me someone would retrieve my packages as soon as I arrived, even though office was closed. The Sunday morning clerk said they do not give refunds, something about it being in their system. People in the parking lot outside the hotel at night when I arrived looked like they were engaged in criminal activity. It is called extended stay, but kitchen cabinets were empty. I later saw a sign in the office that you could buy utensil kits.

Office staff were pleasant and tried to please, but the first desk clerk wrote the wrong room number on my room key. It was so dark I couldn't read the room numbers (entrances are outside) so I went back to the office. He kindly escorted me to the second room from the office, 104, but he had written 304. Bed and refrigerator looked clean. Some ticks are dangerous and I saw one crawling on the wall a few feet from the bed soon after I arrived. Office was closed 10:00 PM to 10:00 AM! I called from their outdoor phone and told someone. No one came so I went back. Someone came with the key to the room next door, but I decided to check out because I did not feel safe. Prepaid 3 nights. Night man with the key to a new room said it would take a few days for refund. I went back the next day to get packages I had sent there. I called from the outside phone. I was told I had to wait to 10:00 AM even though two people had told me someone would retrieve my packages as soon as I arrived, even though office was closed. The Sunday morning clerk said they do not give refunds, something about it being in their system. People in the parking lot outside the hotel at night when I arrived looked like they were engaged in criminal activity. It is called extended stay, but kitchen cabinets were empty. I later saw a sign in the office that you could buy utensil kits.

Very good

Checking in delay. One soap. No shampoo or coffee.

Reasoable rate. Roomy. Convenient. Checking in delay. One soap. No shampoo or coffee.

Passable

Location

Location

Its was nice stay . Clean room . Great stuff and easy parking

It was so bad I never even made it into the room.

One night. Was nice. 2 negatives. Room refrigerator made noise all night. Very hard to see room numbers. Only on the door no large signs like a range at building entrances

Convience to the stores. The microwave didn't work.

The microwave didn't work.

The kitchen came furnished with two-burner stovetop, sink, full-size refrigerator, small microwave and a two-person high-top eating area. There was only one high-top chair. Nothing was provided to enable cooking or eating. No pots, pans, coffee maker, dishware, serving vessels or cooking or eating utensils. There was a single small armchair.

Very poor

They canceled my reservation with no notification. I didn't find out til I arrived for check-in. Just a terrible experience!

Room smelled like smoke in a none smoking room. Cockroaches in the bathroom. And apparently u only have 15 minutes to get a refund on ur room for the night. Front desk was nice tho.

Pleasant

Exceptional

I didn’t there was a pool of blood in the rug they still won’t refund me I stepped in it There’s was a pool of blood in the rug I stepped in tgey still won’t refund me

I didn't use the laundry & the wifi was good

Staff is always helpful

The rooms were over booked. I had to find somewhere else to stay. Had to call back the next day because they still charged me for the room after I left.

It was a nice stay . Room was clean . Hotel was quit abd front desk was helpful

Exeptional

Exeptional

Faranza is the most outstanding rmanager here at the Extended Stay America. She handles all duties and takes being considerate of her job and the tenants that live there 100% all the time as well. Thank you for the hard-work and help may you receive the most blessings, You’re greatly appreciated!.

Nice location No issues

Exeptional

Hotel was quit and budgetable .

I truly can’t say anything that I liked about this property, for $40 more a night I could’ve stayed at a much newer hotel Entire interior was unkept. Rust in the bathroom, bottom inside bathroom door looked like it was chewed on by a dog. Bathroom light crooked. Everything that was installed looked like it was worked on by eight year-old.

N8ck at front desk was great! Requested an late reservation even though reservation got cancelled he was able to got me in. The staff were gracious. Room clean and beds comfy. Location also was good .

It was a nice stay without any issues . Will be back .

Exeptional

Exeptional , quit place , liked it

Room was clean and as select suites if you ask they can provide extra amenities for no cost . Place is very quit .

Loved the location and closeness to where my wife and I were going. When I went to check in, I was told that there were no rooms available even though I had a confirmation through booking.com. I even received an email the day before saying that my chosen check in time was ok. I then had to scramble to find another hotel because we had an event to attend. Most disappointing experience I've been through using the app.

I would not have been charged for the room.

This hotel breeds community and connection at the cost of its own reputation, sometimes it gets a little loud but other than that this is a wonderful hotel.

Exeptional

Room, amenities.

Exeptional

Its was a nice stay . Property was quite . Room was clean thats all the matters .

Good stay for a night and Amal was veey helpful

Old outdated place

It was nice stay . Room was clean . Hotel was quite .

Excellent location, near tons of stores and restaurants. We only stayed one night as we were traveling home but if I had reason to be in Richmond again I would definitely stay here. Rooms were very clean, shower had great water pressure! All over great .

Good

Nice stay.

Room was clean . Front desk was very helpfull . Property was quit . No face problem at all . Satisfied .

Exeptional

meh

The room looks nothing like the picture. This place is old, dirty, decaying and absolutely disgusting. It was smelly and gross. People were yelling at all hours of the day and night, which was scary. Please do not stay here. You will truly regret it. This is by far the worst hotel experience of my life!

Convenient location, clean room, great pricing if you are on a budget!

The suite was acceptable. Smelled like cigarette smoke even though it was non- smoking. The suite door locked but very loose the second lock did not turn the bed was good, bathroom clean l, and the recliner was a plus. Parking area and clientele was questionable. Appreciative of the staff but will not stay again.

good

I love this place. It's so convenient for me. So close to my job and on the bus line. Helps a lot. The staff is friendly and the room is clean. No bugs. And the little problem I had, they fixed it right away.

I love extended stay at West End Richmond. Staff are polite. Place is clean

Love this place easy parking. Room are clean and spacious

Easy access to rooms, laundry and trash. Rooms are clean and service is great

This is our 2nd time staying at Extended Stay. The location is excellent for our purposes and there are plenty of food choices in the area. The bed is very comfortable and, if needed, the room is provisioned well down to the supplied coat hangers. We even had 4 pillows to choose from. My only complaint is the floor. Whatever they're using to clean, it is sticky. This is not an upper end hotel, but for the price, this particular one is in a safe and fairly quiet area. Our room is clean and comfortable, I just wear shoes or flip flops.

Goodl

It was a night and my room is clean .

Quit place , clean room and everything convenient .

Exeptional

Room was clean . Bed was comfy . Frontbdesk clrek was very friendly and profesional . If you have expactation that hotel was not for . Very budgetable hotel . Everything is convenient . Liked it always .

We saw a rat running outside first thing..there was no soap or necessities in the room and to top it off we saw a roach.. disgusting and we wont be returning

Exceptional

This hotel is a budgetable . Riom was not upgraded but clean . As a exterior property hotel is quit . Didnt see anything in my check in time . Was a nice stay .

Drug and alcohol use open in the parking lot. Domestic violence situation prompted 4 Henrico County police to arrive to settle a noisy and violent situation. The room had been smoked in previously (non smoking facility). The shower was disgusting and used soap still in the shower. Place was filthy and disgusting. Staff on duty could care less as he visibly did not want to be at work. Would never return or recommend this location.

Roaches , bed stains, dirty sticky floors, wall stains bathroom tub had mold , trash bags to cover pieces under the sink , extremely nasty … also men standing outside late at night and had dirty shoes in the hallway and also stains all on the grounds and smell like urine.. the person at the front desk said he don’t speak English and late at night and noone works the desk this place is not worth the price, I’m so happy we left ,

Not bad at all my experience. Room was clean thats all the matters

Room wise was clean and not bad at all . Will be back .

Liked it

Its was a nice stay with clean room . Also staff are friendly .

This was the single worst property that I have ever stayed at. Everything (sink, shower curtain, doors, walls, appliances, etc) were in very bad condition. Trash laying around.

Noisy, dirty, and old and broken chairs and kitchen cabinets. Dead bugs and crawling insects on the floor. Also assessible room does not have built in tub chair. The staff supplied a shower chair.

Just poor rooms. Sticky floors.

"Nice stay without any hassle."

Internet good, mostly quiet, cabinets were damaged and the tub was well worn. Was clean but could use a few repairs.

Place is disgusting left over garbage and food from whoever was there before everything was rotten and falling apart mold and mildew growing on the walls of the bathroom and I requested that the stove be fixed multiple times they claimed to schedule repair and it was never fixed the entire time I was there ended up leaving before my stay was over and getting another hotel room elsewhere

Floors were very dirty. Turned my socks black. Also the front desk booked another guest into my room. He showed up 130 in the morning.

Great place to stay !

The pictures look nothing like the actual property. There was a homeless person in the room they gave me a key to - when I told them, they said they had no rooms left and to ask Expedia for a refund. This led to a two day back and forth between Expedia and the hotel, as well as corporate. The company was extremely rude and impatient. I will never use any hotel by Extended Stay America again.

Exceptional

This hotel is very busy and very convenient. Like the place and also it was nice stay .

After a long drive, I had a good sleep and a nice stay without any hassle.

It was a quck check in process. Staff is friendly and cooperative. Room was clean .

It was a nice stay .

My reservation was canceled. The hotel lobby was closed, but I called the number, and someone came to help me as a walk-in check-in. Thanks! The room was clean anyway.

My stay was actually quite pleasant.

Awful property in rough condition in an excellent area (we lived there at one time) and would have never expected that.

Check-in was quick. My room was standard size and clean. That's all that matters.

Exceptional

Not worth the money.. worst place I have ever stay.. be warned !

I had an overnight check-in, and it was quick. The front desk was helpful. I read all the reviews when I made the reservation, but I didn’t have many choices. At first, I was disappointed, but once I checked in, it wasn't bad at all. The room was clean, and the service was good. I learned that having high expectations can lead to disappointment.

No ice machines, tv didn’t work, had to move to another room bc ac did not work. Overall: I would not recommend

Rooms outdated. TV very small. No elevator.

I purchased the room through Expedia. When I arrived to check-in. The clerk confirmed my reservation, but then said unfortunately they have no rooms available. Why take my money knowing you didn’t have any rooms. A waste of time and now I have wait 7-10 business days to receive a refund. I will never try to stay there again.

My skin still crawls when I think about my stay. I knew it was going to be a bad stay when I saw the outside of the building. There was no upkeep or curb appeal. I ended up going out and buying cleaning supplies and sheets for the bed and still felt dirty. The shower was subpar and the towels were paper thin, I’m glad I bought a bath towel while I was out. Save your money and get something a little more expensive because you are going to get what you pay for with this hotel.

Room.was clean , staff was very help full and also its was a quick check in process .

Was a clean and front desk person was friendly and also was quick ckecking without any Hassel.

Nice quit place

Good

Clean room , nice staff,

Exeptional

The room and the bathroom in particular was one of the dirtiest I’ve ever stayed in.

Room was clean and also property was quite . Didnt see anything to make me feel unsafe .

It was quick checking process . No hassel .

Exceptional

The room was clean. I needed more fresh towels, so I went to the front desk, where the clerk handed them to me. Very professional. Satisfied .

Exceptional

The odor of urine, the dirty walls, sheets, everything…

Nothing, there was roaches in the refrigerator, they charged for sheets for the pull out

The room was very clean. However there was no soap or shampoo available to take a shower. I left a day early because I could not shower. When I went to sign out early, no one was available to let them know. I just dropped the key off in a slot and left. I will not be staying there again.

It was quick ckeckin process. Clerk was helpful. Roomwise good and clean . Not a bad stay at all

Exceptional

I had a wonderful stay here with my fiancé.

Nicev stay

Never forget to read the recent reviews of a hotel. The two most important questions in a hotel are Is it clean? And How’s the mattress. The room was filthy. The sink and tub did not drain properly. Walking in sock feet a few feet around the room left the socks black. Coming into the parking lot we spotted a rat running from the building to the woods across the road. I did check the mattress for bugs, however I did not find any evidence of bugs, so we stayed one night and did sleep well on the mattress. That does not make up for the filth in the room. I did not take pictures. I do not want to remember this room.

Smells like dirty socks the chair at the table was missing tiny towels. along with nasty paint chipped tub.

My reservations were canceled because I arrived late and the lobby was closed. However, a front desk clerk opened the door and let me in. He was able to check me in. I am thankful for that person.

Chcecking was faster then i accepted.

The property is very nice and in a nice area. The room rate is reasonable for the purpose. I think the units need some updating (cabinets, towel racks) and definitely need a good scrubbing - especially the floor. For the money, this place suits our purposes perfectly and we'll probably be back.

Had bed bugs we couldn't stay.

The room wasn’t at all what I expected. I’m okay with older and simple, but we saw a rat run in front of our room as we were walking towards it. The interior doors of the room looked like they either had damage from water or something had been gnawing on them. The shower did not look clean so we didn’t use it. It’s just not what we expected.

It was nice

Exceptional

Exceptional

Exceptional

Quiet, clean, convenient with nearby plazas, and loved that it had a full kitchen

Check in was easy.The only thing I would say I was disappointed with was my room didn't have an oven

Loud "guest",sirens every hour,Broken refrigerator,poor directions,find a opened condom and a pill under the bed,the shower curtain was broken,not 1 house keeper, 2 towels for a 2 day stay,and the door knob fell off.

Could use a remodel, other than that my stay was ok.

Property was quit . Didnt find anything. Room was clean and important part is very frindly and professional service. Thanks .

Feel like home when i visited that property.

Good experience

Had to call to get in. Room smells like smoke.

Exceptional

The sheets were clean, the bed was comfortable, and the shower was warm. Other than that the room was dirty (bathroom, stove, refrigerator, carpet), worn out and smelled.

We had a late check in and everything went smooth.After our reservations got canceled. The hotel seemed not bad at all and was clean. I would recommend this hotel.

I had nice stay at this hotel! It was super easy to access from the road, which made our arrival stress-free. The hotel was clean, and the staff was exceptionally friendly and welcoming throughout our visit. The lady forgot to asked her name , in particular, was amazing she was so friendly and took the time to make sure my family and I had everything we needed for a comfortable stay.. One of the biggest highlights for us was that the hotel is pet-friendly such a big plus for my fur baby! I highly recommend this place and will definitely stay here again in the future!

Exceptional

Came back after long time . Always received great welcoming. No complain at all

Always same welcoming and same environment. Thanks .

That hotel is always on.my list for short time visit . People are here very helpfull and professional.

The room was clean, and the bed was comfortable. I stayed for one night and had a good experience overall. If you have high expectations, this hotel may not be suitable for you, as it is quite budget-friendly. The employee was helpful and professional.

I arrived after my reservations were cancelled. At first, I thought I was going to waste my money, but thankfully, the front desk clerk noticed my frustration and helped me with the check-in process. This was a huge help. Many thanks to him!

Check in process was inadequate

My stay was not bad. The front desk clerk was very helpful after my reservations were canceled; he assisted me with checking in. I was tired, but it was worth it.

It was quite simple nixe stayed . No complain abd no issues .