Hampton Inn Richmond West Innsbrook

Thank you everything was great

My room and restroom were spotless. Staff was friendly and attentive. Parking was easy.

The staff friendly and helpful. This is great location

No complaints! Everything was clean, breakfast was good quality and staff was friendly.

The staff working the night I checked in was very friendly. They made me feel welcomed.

Great stay truly recommend for all. Richmond is an charismatic city in Virginia

Front desk staff was amazing, I needed early check in due to some complications with my travel and they were so friendly and made it happen. Breakfast was great, room was fine, excellent value. The ONLY thing that wasn't great was whatever they used to clean the room with was incredibly strong scented, like air freshener had been spilled in the room. It wasn't just a clean smell it was overpowering and just way too much. The tub dripped every so often I guess due to pressure in the plumbing, but it wasn't a problem really.

fridge did not work, some aspects of room were outdated and could have been cleaner, there was a weird smell coming from the bathroom/ toilet that made the room smell

Parking was limited in the front of the hotel. Most of the available for parking was in the rear and the side of the hotel. Did not feel comfortable parking in the back of the hotel. Would have liked more accessibility closer to the front of the hotel.

Everything was good with our stay here . We were traveling with a Great Pyrenees and she was made welcome. Plenty of grassy areas and dog bins around the property. Several dog friendly restaurants across the street sharing a large outside venue with shade fountains pools and friendly ducks .

Staff at Hampton inns are always happy and helpful. We got in close to 7 PM and I just mentioned to the front desk if they usually have cookies out, so she made a point to go bake some.

Upon arrival at 8pm I was expecting my digital room key to be ready as I said I would be arriving at 7pm when actual check in could start at 3pm. The digital room key was no ready so I had to stop by the front desk where Tiffanie was working. She told me she had to check on the availability of rooms and told me to have a seat. I waited 15 minutes before going up to her again to ask how long this was going to take and she said she forgot about me. She then checked me in by switching me to another room than the one I selected on the Hilton app. We were staying with a handful of other people who also had the same issues upon arriving well past check in times. One of which I witnessed and it took him over 30 minutes to get his room key from the front desk clerk who was talking on the phone with someone for instructions while trying to assist him. I realized on day 2 that I forgot shaving cream and asked the front desk if they sold any. They supposedly had packets for guests but were currently out of stock. Breakfast was not anything special, average hotel breakfast. We stayed for two nights.

Good place to stay , breakfast was decent.

The breakfast was one of the best I've had at a chain hotel...and I travel a lot. The location was just far enough from i95 but still very easy to get to. The staff was friendly and accommodating. For some reason we didn't have a shower curtain or bath mat. By the time I noticed some of my party were asleep so I had to go get it and put it up. The staff were friendly and happy to provide it

N/A

Property very clean ,comfortable and quiet.Great location, many restaurants within walking distance. Easy back to 95. Would stay here again if I’m in the area.

good

We left early quick check out The toilet is too short it needs to be chair height

Not happy with booking.com

Safe and easy parking-did not eat breakfast. Room had one cup and nearly empty conditioner but none of these were any big deal. Yes, rooms were very clean.

The breakfast was great and the staff was super helpful and friendly.

I requested a room with a tub - and got it. Since it was a handicap accessible room, it was larger then usual. Bed was comfortable. My husband was going to be gone most of the one day we were there so I was counting on sitting pool-side reading and relaxing. The website states there is a pool, however, apparently it doesn't open until Memorial Day!!! I couldn't stay in the room all day because the window shades were broken and all we had was a black-out shade that wouldn't open, making the room very dark. Even with all the lights on, I felt like I was in a cave. Should change the website to state when the pool is available!!!!! An ok property but there are better places in Richmond, VA

When checked in we went to room to find it not cleaned and beds not made. The next room they gave us the AC was not working. The third room was better but sink had a slow drain. There were issues with the room phone to call front desk. Ran out of hand and shower soap.

System was down when I checked in on Friday and had to wait about 30 minutes to check in. Also, WiFi went down on Sunday, so hard to do work.

No issues at all... room was clean and welcoming and the evening staff were great!

Location fine. Room was clean and comfortable. Did not have the breakfast, but it's nice to have the option. They accepted my reservation for 2 rooms with a 3pm check-in time and request for the 2 rooms to be close together or on the same floor. Upon arrival, rooms were not ready and the person at the desk talked about rooms being available that I did not make the reservation for. The most annoying thing were the EXCUSES given and unprofessional handling of the situation. This was the "First Impression", which set the tone for what could have been a more pleasant stay and hence, a better review.

We loved the location and the breakfast was delicious We just seem to have had a communication issue about getting a previous reservation canceled, and that held up some money in our account

Clean, comfy room. Breakfast was pretty good...loved the mini waffles.

The TV and refrigerator in my room weren't working. A call to the front desk initiated a visit from a housekeeping staff person, who had no idea what to do. Maintenance was not available. The room itself was very good, large and clean. Breakfast was very good, with many choices. Front desk staff was friendly, and as helpful as they could be. Would stay again, but check tv and refrigerator before getting settled.

Hotel and staff were extremely nice and friendly! Breakfast was great as usual! Great location

Good

Very clean. Comfortable bed Great staff.

Was ok

Clean and nice hotel. Hampton are consistently nice stays.

Bad smelling

Had a lot of difficulty finding the hotel but once there everything was okay. Entryway in the room was slick and slippery.

This motel should be listed as such. It is not a hotel. There are people hanging around smoking. The facility outside of the front lobby area smelled feces, cigarette and other types of smoke.

Clean and comfortable. But the sound of A/C is really noisy for sleeping.

The frontdesk staff was great and the breakfast was as good as always. It was the room that was disappointing. The shower had a corroded ceiling tile, the bathroom sink backed up, one of the outlets didn’t wiork and the room was never made up.

Property out dated and low on staff: convenient location

Everything was perfect

Awesome

Courteous staff, easy check in, complimentary water upon check in which was nice after a long drive. Best hotel breakfast I've seen.

The staff was friendly and helpful. I was surprised that the room was not serviced any day on our 3 day stay.

Only the breakfast managed by the young lady there. She kept it stocked and cleaned. The entryway wasn’t presentable, pool was nasty green, still valentine vase in the lobby area. The room was not presentable. The bottom material covering was ratty as if animals had scratched them. The outlets in the room didn’t work.

Very accommodating and competent staff. Felt safe and welcomed

Extremely clean rooms & the water was hot. Could use some better pillows but not too bad. Enjoyed a quiet stay. Staff was extremely nice & helpful! Would definitely stay there again.

I had booked a king room & it wasn't available so they put in a double which was ok but not what I wanted.

Clean, nice staff, good breakfast and comfortabe sleep

The room was in good condition, clean, the staff seemed to care, breakfast could be better. Please, no more grits and I don't know what kind of sausage that was. Some weird guy came up to me and tried to sell me a local breakfast place.

Great bed and towels

Ease of access to everything.

Friendly staff! Clean room and good breakfast! Would definitely come back!

Clean room, friendly staff, coffee/tea available for free.

location was good hallways too hot ice machine in 4th floor not working cabinetry hing on door to refrigerator broken sofa smelled like dogs (unable to correct spelling) we requested first floor not able to accommodate

Juice machine not working Very poorly stocked Breakfast——-

The staff was friendly but that was best part and breakfast was ok. It was only overnight but hotel was under construction, there was tape on walls, the light wss out in elevator so didn't feel safe! The room AC was shaking bed, so couldn't use it and the shower head was broken coming out of wall.

I had requested that I don’t eat pork. Courtesy. Service. Attention to guests.

Heating equipment was no updated. Breakfast was very basic. There are other hotels of the chain that have better service and infrastructure

Bed improperly made, no tissues, USB charging ports did not work. People nice and breakfast giod

Four nights.

The carpet on the third floor should be replaced. Very worn!!!

Breakfast was good with eggs and sausage and waffles. Bed was comfy, room was clean. Staff was very friendly.

The room was perfect and clean, just like I like.

Excellent front desk help. Great rooms and easy to ajust air in room.

The staff at check in not excited about the job. The ice maker on my floor was broken. I slept on the couch because the bed was too hard. But it was clean. I did not partake of the free breakfast.

Bathroom floor never washed

The bed was comfortable, they did have breakfast, the location was perfect for what I needed. I received complimentary water bottles as a Hilton Rewards member. Cons: The room was not clean to my expectations. Found hair in the bathroom (not mine lol), and the bath gel was not refilled. There were no toiletries such as a shower cap, toothbrush etc. I didn’t have time to chase down the level of service that I’m accustomed to as I was there for an exam and needed to go to bed asap. The breakfast was ok, but the grits were not done, and they didn’t have a hot water dispenser…yet they had tea!? The food attendant gave me some, just thought it was weird. No microwave downstairs but there was one in the room with a coffee machine. Takeaways: This spot is in a great location near the Pearson Vue testing center and provides basic accommodations for a lower price.

Very nice, very clean hotel. Amazing staff. Good breakfast. Wry nice area around. Will come again

Convenient location.

The heater in the room made a loud banging noise when it was running, ultimately causing us to turn the heat off. I dripped a small amount of water on the bathroom floor in the middle of the night. I used a towel the wipe it up and after one swipe of the small spot, the towel was black signally to me that the floor had not been cleaned in a very long time. Finally, having previously fully paid for my room, upon checkin they charged an additional $50 to my card "incase we trashed the room". When questioned I was told "it would be refunded at checkout if the room was okay." At checkout, i was told that the money would go back to my card but it would take 10 days." I was left with so many reasons NOT to go back to this hotel.

It was ok. Bed was hard. Breakfast was ok.

Friendly staff, clean room, great location

The breakfast was terrible, and the housekeeping staff was negligent. I'm taking my business back to Holiday Inn Express, which is whrere I usually stay. Staying here was a trial which ended poorly.

Helpful staff. Clean room and great breskfast

Room bedsheets were stinky. Breakfast had limited options.

There was no decaf at the coffee bar. I know it's in the room, but why have two different kinds of caffeinated coffee and no decaf? Some people have medical problems (heart, etc) and cannot have caffeine. So they have to make coffee in their rooms and then come out for breakfast? That makes no sense. My biggest issue, however, was the scrambled eggs. I am lactose intolerant. I am very good at avoiding lactose, but there was no signage stating that milk had been put into the eggs. I had severe cramping all afternoon and I will spare you the description of the aftermath. I have never had this happen at any restaurant. Please put some signs up saying that there is dairy in the scrambled eggs. Other than the coffee and the eggs, everything was perfect. The staff is professional and friendly, and our lobby and room were spotless. We were on the first floor and it was pretty quiet.

Clean room nice staff couldn’t complain

Hotel needs some upgrades

Clean room and spacious. Staff very professional and courtesy. Excellent breakfast. Rightly recommended!

Front desk staff was also very nice and welcoming.

I really like this hotel. Laura is so kind. She makes me feel very welcome. This was my second stay. This is my go to hotel while my daughter is at VCU. I felt safe there while traveling alone.

Room was very clean & spacious, bed was comfortable & pillows were just right. Staff were helpful and friendly. Great breakfast also.

The staff was extremely hospitable... from the front desk to the cleaning crew to the woman bringing out a wonderful breakfast - all were cheery and welcoming! King room was outstanding. When in Richmond, we will definitely stay here again!

Please for the sake of anyone else who stays in that room fix this so no more--especially a young child--gets hurt.

Breakfast was better than most.

Room was great in all areas and staff were friendly , courteous and most of all professional! Perfect breakfast. I am being honest.

Clean, comfortable room and beds. Breakfast was good also.

Probably the worst room I have ever had at a Hampton Inn. Not very clean. Cheap sheets. Door on dresser hung open/wouldn't close, hotel itself seemed fine but my room was just OK at best

Perfect!

The staff and front desk were terrific. The main problem was lack of security. We had young girls running our halls during the evening and we called the front desk. He came up and said something, but they came back later (930pm, 10pm) talking in hallways, giggling, basically using it as a hangout. Also there were several times we went to front desk and no one was there.

great location, very nice staff, good coffee!

The staff and the accommodations for sure

The room was spotless, and beds were very comfortable. Plenty of hot water!

Perfect

Property needs some updating. The elevator was out.

I would definitely recommend and stay again for next trip.

Clean room. Nice staff

Clean room

Clean room, pleasant staff great complementary breakfast!

The staff were very welcoming and Emily took good care of items I made known. As well as her being very warm and inviting each day of my stay.

Clean room. More variety for breakfast

Room had plumbing issue .bathroom had no leaks but

Nice property in excellent area. Easy access to the highway with many dining and shopping nearby.

Convenient place to stay especially if just passing through town.

The staff behind the desk was plesant. Rooms need updating as paint is peeling and the ice machines on the forth floor were out. Same thing as last stay here.

Stayed here a few times, always reliable!

Didn't use the pool and the parking was well lit.

They need drapes or blackout shades on the windows

Easy check in, good service, great breakfast

Bad smell in the room

The room was nice and clean and overall liked the hotel.

Super friendly staff, clean and quiet, what else could you need?

Arrived late at night after a long drive down. Got into one of our rooms no problem the other room's lock needed a battery change. Instead of just giving me another room, maintenance attempted to change the lock. Realizing that he needed his toolkit cart to change the battery, he kept my room open by putting the lock out and said he would be back. After a while, now almost midnight, comes back with his toolkit cart. Then proceeds to say he has to go out to his truck because the screws used to install the lock were the wrong kind of screws and should have been phillips head screws but werent. Being that it was midnight and i had just driven 7 hours to get there, i told him i was going to sleep and the battery would have to be changed another time. Very dissappointing experience. I shouldve either been given a new room right from the start so that maintenance could change the battery on their own time or maintenance shouldve come from the start with the proper tools needed to change the battery quickly.

They also checked in on me shortly after I checked into my room, which I considered thoughtful.

Staff was very friendly

Came for business. It was super quiet. Thanks.

Staff was very helpful and kind. Room was spacious clean and comfortable. Walking distance to several eating places. Good area.

Good breakfast.

Great towels. Decent breakfast included. Pet friendly is a plus - but $75 for a small dog for one night?!? Too expensive. I particularly did it like that when the a/c fan in the room came on, there was a faint smell of dog feces. Ugh!

The only negative thing was the tub drain was slow. We however didn't message management to let them know.

It is a good place to stay. I will stay there again if I go to Richmond.

The gentleman at the desk was great! I was exhausted from my trip and he made me feel comfortable and safe.

Loved the comfortable clean beds and bright and clean bathroom; the plentiful shampoo, conditioner, hand soap, and lotion; the 12:00 pm checkout! Felt that the entrance, elevators, hallways, and pool area could use updating—they seemed shabby.

The room was very clean and quiet. Beds are extremely comfortable. I believe I will purchase an extra firm mattress. Slept soo god. The breakfast was very good. Clean area. I will go again.

we slept well, and the breakfast was nice and the outdoor pool was pleasant

Usb chargers broken. Slow check in and problem with booking. N No.sna

While it's located in a safe and nice area, the hotel itself needs a makeover badly. Upon check-in, I could smell a strong smoke odor while standing in the lobby. The room was quite bad. The dresser door was coming off the hinge, the AC control panel was dusty, the beds weren't comfy, the wallpapers were all warping from water damages, the hair dryer was broken, and so. The breakfast buffet was probably the best thing I got from this stay. I will not be staying here again.

The rooms are huge, clean, and comfortable

The breakfast food choices were very limited and not consistent with Hampton Inn brand I am use too. I would recommend a regional or corporate leadership review the hotel and observe. The hotel overall was okay but I will not be staying at this Hampton Inn if I am in the Richmond region. I wish the business all the best.

Check in was with ease. Went to the room cabinet door was broken leaning to the side, arrived by 12:00 am came from out of town to see dying family member. Got food from restaurant early and wanted to hear up my food microwave was not working had to leave room with mother who had dementia and acting out because afraid I was leaving her but to only warm her food to feed her in the hotel kitchen which was for guess. And to find mold on the outlet in the room. But did not get a heads up on the condition of the room we was entering to see if we was ok with the condition of the room. And to even ask for a deposit just in case something get damaged and it was already damaged when we entered was a slap to the face. And I was very unsatisfied with the condition of the room to come to the front desk because desk clerk wouldn't answer the phone and had to come down stairs to speak about the situation because she was on her phone. And not answering the desk calls. Was very unsatisfied with the whole situation.

I did like the breakfast and the way that they kept the room clean & stocked up with extra towels and wash cloths

We enjoyed our stay. The property was clean, staff were friendly, and there were plenty of shopping and dining options nearby. We would stay again!

The hotel was clean, updated and very comfortable. The room itself was well appointed and up to date.

Simple, clean and convenient! Front desk was super friendly! Exactly what we needed, as we are “no need for frills” kind of people.

Good location for one night stay driving to Charleston, SC.

Not good

Comfortable stay, comfortable beds, everything was clean. There was construction going on in the lobby, floor was being replaced but it didnt cause really any problems.

The breakfast was very basic.

It was being renovated, but we had not been informed before making our reservation. So, elevator service was restricted at times, no cups in bathroom, AC in room not able to be adjusted, cleanliness subpar. We had expected a better experience for a Hampton.

Hi! This was the worst hotel stay we had in more than a decade. Toilet was broken and we had ants in the room. We found trash under the bed and the room service left full trash bags on the desk. We were here with a group of people and they had dirty rooms as well. The service was not responsive at all except for the lady doing the breakfast. Overall the facilities were very dirty (pool, carpets, etc). Stay away!

The staff was friendly and helpful.

We were looking forward to being in the Short Pump area since it has such high revews. This Hampton Inn was the biggest disappointment. The hotel was under limited renovation upon our arrival on July 4th. The room was beyond terrible. It had a terrible wet dog oder, no hot water and was very noisy with the ice machine next door and the gym on the adjacent wall. There was no insulation in the walls so we could hear everyone walking down the hall late at nite and first thing in the morning. I woke very early to loud voices in the hallway and decided to get some coffee. The breakfast area is very tiny and the seating area was completely full. There was no coffee available. The kitchen attendant was nice enough to invite a few of us to enter the kitchen where the coffee was still brewing. The food was close to inedible. The scrambled eggs had to be imitation eggs. I had never seen or tasted eggs that had been "riced". The flat chicken sausage was impossible to cut with the plastic knife. The breakfast was a zero. The coffee was good and fortunately there was an attendant who knew what to do to appease a growing crowd of people who were waiting for the coffee which was supposed to be available in the lobby. We left the hotel early without showering since there was no hot water. The hotel is in a state of disrepair and we were sincerely disappointed.

I’m a blogger for several online sites that offer deal for hotels. At this hotel, which is pet friendly smelled like urine in the hallways. There was construction going on late into the night and there were some issues with the room that I won’t mention here, but keep in mind to inspect your room if staying in any hotel. When I brought these concerns to the receptionist at the front desk, they were very accommodating and pleasantly respectful.

Staff were friendly and polite and room was just right clean , comfortable and quiet.

Construction was happening inside the entrance of the lobby, which affected the location of the coffee station being moved to a distance down the hall. The best part was service at the front desk.

Really shabby condition. Ice machine not working. Garbage sitting in the icemaker room for a day. Breakfast terrible: gray sausage patties, no dried fruit for oatmeal, no yogurt, no fresh fruit!

Never needed up staying. They were renovating the floor downstairs and dust everywhere. The shower was clogged and wouldn't drain.

The hotel was doing remodeling and that we should have been made aware before hand. It affect the breakfast where i had to walk down the hallway to get a cup off coffee just to find all 3 pots empty. There were not juices to chose. Milk was warm. No yogurts.

Made an advanced reservation for a King size bed. Upon check in I was given a double. When I went back downstairs.....I was told none were available. Additionally, I was not informed the property was under renovations, lobby and breakfast area, making the breakfast offering the worst offering ever!!

A horrible stay! I was placed in Room 108,next to the garbage room,the hallway floor was pulled up & no rug was on the floor.I took pictures of it.

Great stay we had the peace and quiet that we wanted

Very accommodating

noisy with construction

met our needs.

The property was under construction, but the staff seemed unconcerned must of the time.

Under construction.

Staff inconsiderate

Nice place

Great service

Clean, quite, convenient.

Good breakfast.

Was happy that I was able to check in an hour and a half earlier

We’ve stayed here multiple times to visit a local family member. Beds are comfortable. It’s quiet. Staff are friendly. Food is decent. Close to so many things. We will continue to stay at this property.

The hotel was very clean and in an excellent location. All of the staffing encountered were very friendly.

The breakfast was not good. Bed was hard

Nice and clean environment

Friendly staff. Clean room.

We come here quite a bit, perhaps once a month. Nice hotel

The 06:00-10:00 breakfast was terrible. We arrived at approximately 09:15, but we had to wait over 30 minutes to get anything that wasn’t full of sugar (yes, there were sugary yogurt cups, blueberry muffins, and danishes that were stuck together along with a communal fork to tear them apart, but we weren’t going to eat those). The eggs, sausages, and potatoes bins were empty, and the cook seemed to be in no rush to refill them. While we waited, we sipped very weak Dark Roast coffee. When the eggs finally came, they were extremely low quality (powdered or the product of some other unappetizing processing method), and the sausages were too disgusting to touch. At least the cook tried to apologized for her ineptitude. Except the young man who checked us in, every other staff member we met was robotic, unsmiling, and unwelcoming. Perhaps the upper management should consider sending the staff to an Asian hotel for hospitality lessons, or perhaps these staff members should look for different employment if they’re so unhappy at this hotel. In summary, the evening experience was pleasant; the morning experience was not. We may or may not stay here in the future, but if we do return, it won’t be for the hospitality or breakfast.

Hotel needs a lot of renovations. Suppose to supply free water bottles but they ran out for 2 days. Our shower leaked continually and was not repaired. All the sanitation devices mounted in the wall were not working. The auto fill water bottle unit also did not work. I can see why we got a great rate compared to the other Hampton Inn. Would not stay there again.

available to which we could be moved. Bottom line- this room should not have been put into service to begin with.

Have loved our stay here each time.

Hair was every where all over the floors and on our new towels.

My experience was not great the sink was clogged, there were no towels for a full body, there was pet hair on the pull out couch and as we were packing up our things my children and I found a sex toy under the couch.

This is a fantastic hotel. The staff is very friendly, helpful and dog friendly. There are plenty of dog walking areas. The rooms are very spacious and clean. I loved that the coffee was in a central location. Having traveled with my dog, I could not enjoy the free breakfast as I could not leave her in the room and I could not take her in the breakfast area. Because the coffee was in the lobby and not in the breakfast area, I could at least have some hot coffee in the morning.

Excellent service

Great stay

I like because was quite and the service and breakfast was wonderful

I enjoyed my stay here. Very close to many dining options. Very nice staff and clean rooms too!

Good place

Great experience… the breakfast was awesome and the lady taking care of the area. Thanks!

It had everything

Wanted to be on first floor

Did not check in. After an unknown additional fee at check in

Stay was good, except for the bed being hard, there was no cushion at all! This was my 2nd time staying at location, 1st time the bed was not as bad as this time.

Clean, friendly staff, decent Continental hot breakfast. Heating unit noisy but comfortable beds

Perfect

Overall Stay Was Good, Mattress Was A Little Hard For My Liking. Heater Blew Air On To You When Sitting At Desk. Otherwise Good

Safe and easy; convenient for our needs. Breakfast was a plus

They made us come to the front desk to get sheets to change them ourselves Same with towels

breakfast bunch of slow service caught her texting on phone between duty hoodie work behind front desk. too many gangsta

Staff was very good. Place was quiet. Facility showing its age a little, but good value for the money and would stay again.

A

I specifically asked for interconnecting room. Expedia App did not permit me to book one King and one Queen . I put in the comments. Not sure if Expedia passed it on. They said that the morning front desk person did not allot it and King bed rooms with inter connections were taken

We loved our stay at the Hampton Inn in Innsbrook. The hotel was clean and staff was very accommodating. Location was excellent. Close to shopping and many restaurants within walking distance. We will definitely stay here again! Thanks!

Great location for traveling 95. Loads of dining options

Good experience

The area was quite the room was clean.

Other guest with volleyball teams and a skate competition group were load and rude. No reflection on the hotel. Folks just don't have manners anymore. Willl definitely stay here again!!

Place was dirty and one elevator was broken

Well maintained. No issues

I do recommend

Hotel check in was quick and easy

The stay was good. It was challenging to find the location using my car’s navigation system. The room was spacious and clean. The area was quiet and parking was easy. If our stay was longer I would have enjoyed the walkable access to the Silver Diner.

Nice older hotel. Great breakfast. Good room amenities. Convenient location.