Hyatt Place Denver/Cherry Creek

The room we reserved was not available. The free breakfast was good- coffee was terrible.

Very good

We were only there for a short time, but we would definitely stay again.

Breakfast included, tasty, good variety Much confusion with front desk, one elevator not working so had option to use service elevator which was filthy, very little pressure in shower, very poor lighting in bathroom, sheets don’t fit bed because it feels like it has a topper, bed too soft.

Room 413 needs a new mattress desperately as the bed had a large dip in it. Hotel could do with maintenance. Good location and excellent staff

Cool location, reasonable pricing for the room

Comfortable, convenient, clean and reasonably priced.

Great coffee bar!!! Breakfast was ok.

Good service resolving a payment issue. Rooms clean, breakfast good.

Nice large rooms & good breakfast. The hotel was resurfacing the parking lot on a Friday & Saturday when it was very busy. We are seniors with some handicaps so it was very inconvenient. We made our reservations 3 or 4 months in advance so we feel we should have been notified of this situation. We also feel like we should have a break in what we I said for the hotel. This was our 4th time staying here & maybe our last.

Exceptional

We were there for 5 nights and the 2nd elevator was broken the entire time. The breakfasts we very mediocre with very little fruit (one day none) soggy eggs(not real) no donuts and very little if any variation. We had to park in an open lot with no security and they still charged us $15/day... Why? The rooms were nice The location was excellent and easy to get to most things.

Superb

Exceptional

During my stay they were repaying the parking lot leading to limited availability

One of the elevators was broken for all 3 days that we were there. They did open the staff elevator for guests to use, which was helpful.

Great location, clean , comfortable.

Neighbors where a little noisy in th3 middle of the night

Took 45 minutes in line to check in, Hyatt system was down. They comped our parking because of the wait. The employees handled it as well as they could. Room was big, clean, other than crumbs in chair cushions. Bed comfortable, shower had nice water pressure. Breakfast was good. Ran out of coffee but we just went back a bit later and got it.

Huge room, breakfast included, staff was welcoming.

The WiFi at this place is super slow. We could not do anything with it.

Great alternative to the downtown hotels. Very good value, convenient location

Would absolutely stay here again when passing through the SLC area. The hotel was clean, spacious, comfortable, and the staff was friendly. Overall, it was much better than I expected. The only thing that caught me off guard was the bathroom. There was some mildew present, along with a few drywall and finish issues. It also looked like some caulking had been missed, which has since become filled with mildew. Aside from that, it’s a solid place to stay, and I wouldn’t hesitate to book here again.

Locale, clean room, superb breakfast

Helpful staff

Friendly staff

I cant get my invoice!!!!!! could you please send me the invoice? i have asked this for a whole month! pay me the international calling fee!

Location Housekeeping was spotty, coffe and water cups never changed in our 5 day stay, towels that were hung up were taken but not always replaced, called to get 3 towels for 3 people and was told I had to come to front desk to get towels ( in my pjs), the AC was the worst…either room was too cold or 2 hot with a one degree change in temp controller

Very comfortable room and great breakfast selections!!

Modern clean rooms. Excellent free breakfast. Neighborhood is meh. Nothing interesting within walking distance but short drive to cherry creek wash park bonnie brae etc. you’ll need a car or use rideshare. Parking is $15 per night plus tax

The hotel seemed to be understaffed and the people at the desk was not dressed very professionally for a big hotel No bellmen No safes in the rooms One morning we had luke warm water for our showers. Disappointed that we had to pay for outdoor parking. We did have a great view of the mountains.

Great

Good

Solid big city hotel Great location

The property was clean and breakfast delicious. The elevators were not working properly. I feel the parking fee should have been reduced because the elevators were too slow when working.The staff was very polite and helpful.

Breakfast was good but very similar everyday. Parking is always sufficient.

Exceptional

Good

Loved variety of items to choose from for breakfast. Would have appreciated a charging station in the room and I thought the parking procedure was complicated and received varying answers concerning my questions.

Hitel was nice and clean, beds were comfortable and the room was spacious. Had called earlier in the day to see about early check in, was told it was no problem. Ended up hitting traffic so still didn't arrive until 3 which is when check in is. Was told they had no rooms available and it would be 30 mins. Check back 30 mins later, still no rooms available. We were going to a concert and needed to get ready so checked back another 30 mins later, still no rooms! We ended up getting ready in their lobby bathroom and then 20 minutes later our room was finally ready. Terrible check in experience and made us late for what we had planned. Nice hotel, but hire more help!

When we arrived at the time the email said we could check in, we were told they had no clean rooms available for us. The desk lady Scarlett was VERY rude when asked why. Rooms should be available at promised time. We had an event to be at and had a short time to get to our rooms and to our event on time since we had to wait. The room was pretty clean but we could tell the bathroom had not been swept at all. Then one of the 2 elevators quit working so trying to share one elevator with hundreds of other people was a joke! To top it off the door to use the stairs was locked. Due to all these things we absolutely would not stay here again and will look elsewhere next time. The breakfast was really good though!

The rooms are very nice but with the only drawback being the inferior internal lighting. The bathrooms are good and the room’s sitting area gives it a more spacious feel. The breakfast is great. Wonderful selection of dishes and the kitchen staff keeps it fresh.

Everything was as expected for our one night stay. Check in was quick and easy.

Good location close to Cherry Creek, Denver University and other sites.

Only complaint concerned parking. There is a charge…but method of payment was confusing..,,got different answers from various staff.

Great location. Clean room. Friendly staff. Pay extra for parking.

Great location. Clean room. Friendly staff. Pay extra for parking.

The hotel was spotless. The staff were very friendly and helpful. They had the best breakfast buffet I’ve ever seen at a hotel. Lots of options.

Close to where we needed to be, quiet, accommodations were wonderful. Pillows were a little hard, but others may say they were too soft. Felt very comfortable during our stay.

I stayed here for two nights while my husband was in a nearby hospital for surgery. The staff was incredibly kind and upgraded me to a suite when I unexpectedly had to stay for an extra night. The hotel is very nice, the rooms were nice and the bed quite comfortable. The complimentary breakfast was good and had lots of variety. I would definitely stay here again, and will add this hotel chain to my repertoire of places to look for when traveling.

Exceptional

I was asked to pay to park on some online system which seemed rediculous as it’s not like in a place where you would normally pay to park. Then when ai went to my car the next morning they gave me a parking ticket for not paying! I showed them the receipt and they said don’t worry about it no one expects you to pay it. Who thinks that parking ticket isn’t going to come back to haunt me. Such BS.

Staff was great. Never used this to book before. Anything needed it came under twenty minutes. Staff was nice, even the people staying in the hotel were nice. It overall was very clean and quiet. Not a lot of noise going on. Even with the birthday party they hosted, it was contained. Food was okay, but it’s a hotel you can’t expect gourmet food but it’s still good.

Superb

Breakfast was good and room was clean.

Very nice place to stay several nights. Convenient to shopping yet out of the way.

Our room was behind the elevators and could hear them running all night. Next time will request to be away from them.

Staff was very friendly and competent. Breakfast was the SAME every morning - NO VARIETY Dresser in our room (#914) - It was NOT LEVEL, the drawers just opened on there own. I had to stuff newspaper to keep them closed.

Love this place. Close to DU TO VISIT daughter. Breakfast really good (missed this time due to leaving early in am).

Updated comfortable rooms.

Clean; great location

Feeling bad to pay for the parking

Easy parking, good breakfast, friendly staff, clean hotel

Very friendly staff and the property in a great area. Room was super clean along with the property. Large breakfast area with great food options for breakfast meal. I would definitely stay again and recommend this place.

Clean and spacious room, friendly staff and shockingly delicious free breakfast We will always stay here from now on

Great Breakfast !! Good sized room and helpful staff.

Exceptional

Two suggested improvements: 1. Towels are frayed and even have some holes in them; and 2. Why they don’t recycle is beyond me. It frustrates me each time we stay.

This is my second time staying in this hotel, its cozy, homey atmosphere made me feel very chill and relaxed, i enjoyed having my breakfast there in the morning. I was in the second floor rooms 210 & 208, infront of the gym. When someone is working out early in the morning I would hear loud noises.

Love great service

Exceptional

Clean, great mattress, and amazing breakfast. There was even an employee walking around offering people churros! Nothing, it was literally a perfect stay!

Yes the breakfast was very good and lots of choices

The property was beautiful. The only thing I did not like was that we had to pay to park.

Great staff

I will stay here again

Superb

Exceptional

Very good

The breakfast was the best array of options I've ever seen as an included hotel benefit. I was thrilled to see salsa and tortillas offered. I loved the sweet potato tots and berry compote. My only suggestion would be to add a non-dairy option for those of us (many) who are lactose intolerant.

Another bad thing was that after breakfast, they refused to put the coffee out for you during the day. I cannot think of any other hotels in this price range who do not offer you coffee in the lobby at any time. The other hotels I have been at in your category have also had cookies out in the evening when you come back to your room. Each night we came back there was an empty plate with nothing but cookie crumbs not very nice to come back too. We had an electric outage last night, which stopped the clock in the room, and therefore we were late for our appointment this morning. I spoke to someone at the desk today. She did not even offer any kind of condensation. I was not impressed.

Clean, quiet, safe

Breakfast had a lot of variety

The bed wasn’t very comfortable.

Paying for parking separately was very inconvenient and wasn’t explained at check in.

We had an extremely noisy refrigerator in the room. Woke me up the first night. I meant to let the front desk know but had an appointment first thing in the morning and the staff member was busy. I was unable to let them know and unable to turn it off. Also no pool? Thought there was one.

Exceptional

The room was up to date and was very comfortable Had to pay for parking

Great location with great service!

The room was large and clean, the staff was very friendly and helpful. Parking was convenient and the brreakfast was very good, large assortment of food to choose from.

The staff was SO friendly in the breakfast area and most of them at the front desk. The gym facility was awesome! Except they didn't have sanitary wipes for post workout, which was gross. The bed was very comfortable The breakfast options were really great The housekeeping was sub par. They didn't really do much except make the bed and replace towels. Didn't even empty the garbage for 2 days. I also expected this to be a more luxurious hotel. There were no pads of paper or pens in the room, no bathrobes or additional amenities like lotion etc. The pillows were like bricks Also, I find it very deceiving that the office tower next to the hotel has the name of the hotel on it. So if you're expecting a highrise hotel with views... Do not book here

Nice breakfast

Paying for parking

Paying for parking

Very good

After a long day of work we sat down at the bar to eat. We asked the bartender what she likes most on the menu? She replied, "nothing". We asked what if you had to eat here, what would you recommend? "I'd door dash." was her blunt response. We were tired, hungry and the weather was bad. We ate there anyway and the wings were fairly good. When we asked for plates they couldn't provide them. They had no plates?!

Great value, feel safe

Great value, feel safe

Worst stay on my 4-star hotel list. It didn’t feel like a 4-star hotel at all. All of the staff were unprofessional and unwelcoming. It started with them messing up my reservation, and they blamed it on a new employee. I understood because mistakes happen, but the experienced employees over the next few days were even worse and had no intention of resolving any issues. In the end, the new employee was actually the most helpful one.

For the price, the hotel is fine - nothing luxurious or memorable but certainly acceptable. Most of the front desk personnel were friendly and helpful. The air conditioning unit was in the bathroom was extremely noisy; I had to close the bathroom door and could still hear it. It was an outrageous ripoff to be charged $4.00 for a bottle of water at the front. There is a huge parking lot and it is also a ripoff to be charged to park at this property. With the enormous parking lot, it is simply gouging the consumer to be charged to pay for non-covered parking.

For the price, the hotel is fine - nothing luxurious or memorable but certainly acceptable. Most of the front desk personnel were friendly and helpful. The air conditioning unit was in the bathroom was extremely noisy; I had to close the bathroom door and could still hear it. It was an outrageous ripoff to be charged $4.00 for a bottle of water at the front. There is a huge parking lot and it is also a ripoff to be charged to park at this property. With the enormous parking lot, it is simply gouging the consumer to be charged to pay for non-covered parking.

Not as “Five Star” as I thought

We like the quiet of this hotel & the brkfst is great too!! We're coming for appts at the National Jewish Hospital every 6 mos.. Nothing...we like it all!

Check in process, kudos to hotel employee she made it fast, simple, and friendly. Great breakfast, ample parking, close to freeways and 20 mins to downtown.

Exceptional

Exceptional

We like the quiet of this hotel & the brkfst is great too!! We're coming for appts at the National Jewish Hospital every 6 mos.. Nothing...we like it all!

Breakfast was not the best and repetitive!

Great place to stay.

The breakfast was great and location

Exceptional

The breakfast was great and location

Good sized room. Fair breakfast choice. Staff friendly and informative. Bed to soft and pillows lumpy. Kept rolling into the middle.

Good breakfast

Exceptional

It was very clean, the staff was nice, and breakfast was good. However, I would really prefer if the scrambled eggs were made from real eggs, they had a weird taste. I know it’s cheaper, but they tasted artificial/plastic. Also, we were concerned about the valet prices after reading previous reviews, but they only charged $15 per night during our stay, which was much better.

All were nice

The hotel charged my debit card even though I had already paid for the room through Booking.com. I have tried contacting them multiple times, but they have not responded and seem to be ignoring my requests.

Overall, I had a very good experienced. Staffs were friendly and professional. I would recommend this place.

It was very clean and the room was comfortable.

The hotel charged my debit card even though I had already paid for the room through Booking.com. I have tried contacting them multiple times, but they have not responded and seem to be ignoring my requests.

Very good breakfast,good location,clean room,helpful staff.

Good location and a nice room. The staff at check out, couldn’t answer questions about additional pending charges, was very defensive and dismissive, had AirPods in and was generally unprofessional and unhelpful.

Good location and a nice room. The staff at check out, couldn’t answer questions about additional pending charges, was very defensive and dismissive, had AirPods in and was generally unprofessional and unhelpful.

Exceptional

The room was clean, bed was comfy, the staff was extremely friendly and accommodating, and the breakfast was a great way to start the day. Next time I'm in town I'll definitely be staying here again.

Parking should be free, more options for breakfast and better coffee. More power in the shower.

Parking should be free, more options for breakfast and better coffee. More power in the shower.

Exceptional

had a very disappointing experience with this hotel. They charged an unknown amount of $131.10 to my debit card without proper explanation. I have already contacted the hotel multiple times, but there has been no response or action taken. Even Booking.com has been unable to resolve this issue, which makes the situation even more frustrating. It feels like the hotel is ignoring customer concerns and not taking responsibility. I would not recommend staying here due to the lack of transparency and poor customer service.

had a very disappointing experience with this hotel. They charged an unknown amount of $131.10 to my debit card without proper explanation. I have already contacted the hotel multiple times, but there has been no response or action taken. Even Booking.com has been unable to resolve this issue, which makes the situation even more frustrating. It feels like the hotel is ignoring customer concerns and not taking responsibility. I would not recommend staying here due to the lack of transparency and poor customer service.

Always a pleasant stay when visiting my college student. Modern and clean hotel with spacious rooms. Appreciate the comfortable beds, beautiful walk-in shower with full size bath products. Wonderful complimentary breakfast. Quiet location yet close to everything. The staff is incredibly friendly and attentive. Highly recommend!

Very nice. Quiet. Beautiful room with a comfy bed. Great breakfast.

Nice they had a restaurant and a very good breakfast.

Great option for the price.

I think breakfast is poor in selection and cuality is low

Hotel was clean and breakfast was great

Room was cleaned daily and the hot breakfast was an added bonus to the stay! We loved that! Wish it had been two seperate rooms with the two queens instead of side by side because of the other persons snoring.

My room had not been vacuumed (looked like crushed Doritos? on the carpet and a visible napkin or crumpled paper was along the wall. Otherwise the room was fine and otherwise clean. When I checked in, I saw the guy offering waters to the people in front of me, but didn’t offer me any. When I came back downstairs to purchase water, a new front desk staff member offered me two bottled waters like people checking in before me were given. It was unusually hot three days in a row, which is why I mention waters. Coffee was fresh and hot and the coffee bar was clean. I did not eat any breakfasts, so cannot speak to that. I had no issues with a/c not working, elevators were clean and working, etc. It was a great stay for the price and I would stay there again.

The room is clean and comfortable. It is a great value.

Great place to stay!!

Very clean location

We didn't get the room that we paid for. We were told there wasn't a King suite available even though we booked one weeks in advance. Breakfast was cold each morning. Went to the bar and had terrible service there.

Location, cleanness, breakfast and room with mountains view Staff are not friendly and have artificial smile

The temperature in the room could not be changed not matter what the weather, It was always on cold. the noise from the system in the room was quite loud.

Yes I loved my stay here at the hotel

Price was fair for such a short notice All was good

Very clean and good location

We had a nice mountain view but the exteriors of the windows are so filthy, the views are precluded. Time to get window washers out there!

Beds were super comfy, and breakfast was awesome! We had to pay more for parking than was advertised, which was annoying, but otherwise a great stay. I would recommend.

The facility and room were very clean. The staff from room cleaning to the kitchen to the front desk were great. They all seem to really focus on doing a customer friendly service. The only downside was in the room where the height of the toilet is very low ( I know that only applies to seniors) and the sink faucets are too close to the sink to allow hand washing without hitting the sink itself. Also, the shower did not have rightly placed grab bars to help stabilize you. Finally, the tub didn’t drain very well while taking a shower. All this aside, we enjoyed our stay primarily because of the staff and great breakfast.

Nice and clean place , staff was pretty nice & helpful everytime we went to the desk

Clean and quiet Nothing

No hot tub if you want that

Staff put me in the wrong room.

Comfortable stay, had no issues. The property probably needs an update and some exterior areas looked worn.

Friendly caring staff, good location and nice rooms

Room 810 - slow draining bathtub. Fan grate needs to be cleaned ASAP.

Called the front desk probably 10 times over a 2 hour period for one more pillow and a bar of soap-there was no soap in our room. No one ever answered and we had to go down to the desk to get what we needed. Also had very loud neighbors 2-4 am, which was no fault of the hotels, but just inconsiderate jerks!

It was a good place to stay

Very clean. Nice staff. Great breakfast.

Cx

The property was clean and the staff was friendly exactly what I needed for a last-minute stay.

Great front desk

Everything was wonderful

We did not eat at hotel.

Great

Clean room. Comfy bed. Decent breakfast bar. Easy check in and easy parking through a QR code. Would stay again.

Breakfast was good, coffee is great!

The staff checking us in was awesome. Questions answered about having a non pet room due to allergies and where reassured that the pet used rooms are cleaned extra carefull and the filter in the room had recently been changed. Did not have an allergy episode and that was a plus. Reasonable priced, Breakfast buffet great.

..

Our room was cleaned daily. The breakfast was good. Would have been great to offer an airport shuttle, even for a reasonable cost. The staff was friendly.

Pleased with the staff at check-in. Big crowd handled very efficiently. Surprised to get housekeeping without request. Nice touch. Cleaning was excellent. Decent breakfast buffet spread. Good snack selection. Quality rain shower. Only quibble would be the parking. $15 a day for surface parking seems excessive but I’m thankful the staff spared me the hassle of dealing with their (wholly unnecessary) third party parking vendor. Overall quite pleased and would consider another stay.

On the positive, the rooms were pretty clean, and the breakfast menu and buffet was one of the better included breakfasts I've had/seen at similar hotels.

Neat and clean. Close to a variety of take-out and in-dining options within walking distance. Ball Arena was about 20 minutes by car, shopping district also nearby. If you dont want to be in downtown Denver, it's a great location. Business friendly, safe, good price.

Room had been upgraded which was good. Would have liked a clock in the room.

Newer property with spacious rooms and a nice view. Staff was helpful and friendly.

Was clean hotel and the staff is very friendly

My girls and I spent a couple nights there for a spring break getaway and we loved it! They thought it was so fancy and loved that we had a mountain view. Everyone was super friendly and welcoming! We will definitely be staying there again!

Great staff . Good breakfast.

Great Breakfast

Convenient location, good gym and great service. It’s the first hotel I’ve visited in this price point that didn’t provide at least one bottle of water in the room. And the air conditioner was not cooling adequately. Overall I didn’t feel it was a great value.

Bad hotel

Hyatt is always exceptional everywhere I have stayed with them. They are one of my hotels of choice. Clean rooms, restaurant on site, EXCELLENT FREE BREAKFAST! I stay for that reason as much as the others. The breakfast is huge. Eggs bacon sausage pancakes cereal yogurt pastries bagels etc etc. so many options. I felt a little bad for front desk staff they seemed to be working the restaurant/ bar as well as the front desk. So maybe they are just short staffed. But they were very helpful and had a great disposition! Thank you Hyatt for another great stay

The breakfast was good with plenty to choose from, the staff were very friendly and the room was clean and maintained, can’t ask for more.

Great breakfast

Boring breakfast with very limited choice. Terrible water pressure in the shower. The location is okay, nothing special. Generally clean and efficient staff.

Breakfast was amazing. The room was nice, quiet and comfortable. A little disappointed there was not a small microwave in the room. The mini fridge would make a sound when it was running. It was quite noticeable at night, so I had to run the tv to drown out he sound. Then when it cut off it clunked. I have a feeling the compressor was going out.

pet friendly/good size rooms/nice breakfast/

The larger room set-up was great. The breakfast was above expectations. We enjoyed the stay!

Very friendly staff, great breakfast!

Great place

Excellent

All was good

Nice location and staff, great breakfast

Great value.

Good price, convenient. Pleasant front desk. Good variety at breakfast, will stay there again.

Breakfast was good when it was stocked.

We stay at the Hyatt Place Denver/Cherry Creek every time we are in Denver. The staff is always willing to accommodate our needs. The breakfast is wonderful. The rooms are clean and comfortable. It’s become our home away from home while we are in Denver.

The gentlemen at the front desk when we arrived was very kind and friendly, the room how ever was gross. Yellow stained sheets, when we asked for replacements they requested we go to the front desk and get them ourselves. We had booked two nights there and check out after the first because how unclean it felt

No

No one at front desk for 10 minutes after I arrived. Don't understand the 3rd party $25 a night parking fee in the hotel lot. Fan constantly running in bath room annoying.

Very nice staff, good rooms

Clean, friendly staff, great breakfast, convenient location

This was one of the best hotel stays i have had! My room was excellent…. So clean and large. Staff very friendly and did good job of keeping tooms nice and hallways too.

Good

Yes

The staff was so friendly and accommodating.

Everything was perfect

Kind staff, great breakfast, clean rooms

The room was clean as were the hallway and elevator, staff was efficient and professional. The air conditioning worked and was not too loud. I couldn't hear noise from other guests so the stay was good.

All in all, no gripes about the hotel itself except for the parking bill.

The AC did not work on any of 4 rooms we rented and the refrigerated also didnot work to well

Yes

Spacious

Good room and bed was comfortable

Clean and not too expensive

All of the above.. horrible

👍

Great stay, felt safe, room was clean, front desk staff were friendly, and the complementary breakfast was outstanding!

Stayed overnight to attend a concert. Room was clean and quiet. Staff was friendly and helpful. Complimentary breakfast was warm and very good.

Valeria at the front desk was the epitome of a great employee. Very happy and nice. An important asset to the company. Very professional.

Everything went very well, thank you!

You could hear everything between the walls and the neighbors were so loud. The room was nice and clean, just very loud

Clean sheet at was great breakfast was decent

We liked the friendly staff, clean, spacious room, and nice breakfast. The hotel has a convenient location

Shower stall needs a good tile cleaning. Toilet ran until handle jiggled. Not much in the way of bathroom supplies. The front desk job was often handled by one person, too much to ask during busy times.

The room was clean, perfect!!! Staff very knowledgeable and courteous!! Wonderful stay!! The breakfast was delicios breakfast room very clean!!!

Great place to stay

Yes

Wonderful breakfast and excellent friendly service

Good

Clean room. Great amenities. Compete t and couteous staff.

Staff was unfriendly at check in, dirty but refolded towels in the bathroom, used hair tie left on towel hook.

The accommodations were notably spacious and meticulously maintained, presenting an environment free from any discernible odors. The breakfast selection was exceptional, and the check-in procedure was both swift and seamless. Ample parking facilities are available, with payment conveniently processed via a QR code system.

The staff was helpful in every question we needed answered and went above and beyond in making our stay great. Rooms were clean and bed was comfortable. Would recommend staying here.

It was great

Good location

Quiet. Friendly staff.

Clean room. Friendky staff

Friendly staff

Our stay was short, but very enjoyable. Will definitely be staying here again our next visit!

Room was clean and spacious, comfortable bed. Front desk staff was helpful and friendly. Breakfast had many options.

Breakfast very good.

Easy check in, check out. Clean, spacious rooms. Nice warm breakfast.

The room and location were fine, and check-in was smooth. My only frustration was the surprise fees: a $100 deposit and $15/day for parking that weren’t clearly disclosed when I booked online. These charges may be standard, but clearer upfront communication would’ve helped set expectations. If you’re booking here, double-check the fees before you arrive.

Always a great stay. My go to when I travel to Denver to see my kiddo in college

Staff was great! The room had a couple places that had been overlooked while cleaning. The ice bucket was disgusting! The over head lamp above the sofa had something gross on the cover. Glasses should be on the counter rather than near the floor. Would recommend staying there to friends and family though. Thank you for a great place to rest!

they never fixed the dresser that had wide open drawers that you could not help but bang into. They did not clean the room or vacuum daily.

Highly impressed! For a pet friendly hotel, it was exquisitely clean, and reasonably priced very centrally located to everything that we needed for the front desk. Staff was extremely customer service oriented, and friendly will definitely stay here again. This is one of the nicer hotels, especially for the cost. I was very very surprised.

Excellent staff, service, and facility. Highly recommend.

Clean room and great staff

Staff was extremely courteous and the breakfast was awesome and a little different everyday.

Yes. The room was spotless. The AC unit however is old and noisy every time it cycles down. The occupant of the room above was noisy. Parking fee is $15 per night. Noisy location. Not good with muring external sounds.

Need better pillows

The hotel was beautiful, staff was very nice, breakfast was good

Nice spacious shower and cool bathroom layout

yes

Staff not interested. Housekeeping minimal. Towels ploor quality and poor quantity. Breakfast and bed were good. No recycling. Not even free lobby coffee/tea during the day/evening. Disappointing. They sent lovely welcome email reservation confirmation. That was the first and last interested thing they did.

Great hotel, this is my first time staying here , really clean, breakfast was good

Staff was helpful and pleasant

Clean

Very nice staff

The staff is fantastic - friendly, helpful and go above and beyond. The breakfast is great - lots of food and options. The rooms are very clean and comfortable, and location is good to access many things in Denver.

Staff was friendly & helpful. Stayed for 4 days & room was cleaned everday. Convenient location. Enjoyed breakfast. Requested a microwave & received one in the room immediately

Clean comfortable friendly staff, well done breakfast. Would stay again.

Room was spotless. I was NOT aware that the hotel charges $15 for parking so the desk clerk comped my parking for one night.

Room was clean.

Waited two + hours to get into my room due to a glitch in their system. I offered to give my credit card just to get into the room. The clerk said no. I had already paid for the room online. She said this glitch happens often :( When traveling, the last thing you want is to wait around in the lobby for hours. It could have been handled better with a protocol that allows check-in with a cc hold.

Very clean, my go-to hotel for when we have concerts.

The room was very nice and clean. The gentleman at front desk on our check in was awesome, friendly and helpful. We checked in at around 2pm on Jan. 19th.

Gentleman at front desk was very polite & helpful. Parking app not easy to use.

Clean

Super clean room, very quiet. All staff were super friendly... And cleaning staff was visible everywhere, constantly cleaning the place. Great experience

The room could’ve been cleaner and everything needs to be updated in the room. There’s no air flow. Feels so stuffy!

Good

Room was spacious and breakfast was delicious

Absolutely enjoyed our quick stay. The breakfast was the best! Only thing that was questionable was the up charge for parking, very weird and first time I had to pay for parking at a hotel i stayed.

Clean room, very consistent and professional staff

Everything was great

Clean room, facilities are new. Great location in town. The wall seems leaking electricity. I got electrified every time when touching the doors of my room and the elevator. Parking requires extra fee.

The most comfortable place

When I walked in to the hotel it’s smelled so bad. The bed sheets was not cleaned had pee stains on them. Of course I took them off and put my own on. You had to pay for parking $15 dollars. The free breakfast was not very good.

Elevator filthy. Bathroom shower/tub mildew, black hair on bathroom floor. Beds worn and sagging. Check-in staff was very nice and helpful, rest of staff during the stay couldn't have cared less.

Breakfast was great All staff members where great

Staff went above and beyond

Did not eat food. Room was clean. Staff was friendly. Appreciated the noon checkout time.

Close to downtown, convenient location

On the evening of the 3rd, around 8:30 PM, the staff member in charge of check-in was very unkind. After receiving the room key, the door did not open, so we asked for assistance, but the staff responded in a very rude manner. In the end, they admitted that they had written down the wrong room number, but there was no apology for the unnecessary inconvenience and wasted time we experienced.

Only 2 elevators for 12 floor hotel, and not sure both were working. The line for breakfast was monstrous! Crazy cleaning fees for having my dog, which I’m not sure was clear on Expedia.

beautiful place to stay

The staff were super sweet and generous.

Staff was friendly

Breakfast was not great, always cold, very crowded in the mornings, and limited options. Room was pretty comfy, bed was a little hard. Could hear people in the room next door way too easily. Staff was friendly and welcoming. Further from the main city center than we thought but overall a good stay.

Breakfast and coffee are were amazing

Breakfast menu should have more options and open to a little bit later for those who arrived late and need that extra sleep.

Great healthy breakfast.

Have to pay for parking, no lotions in room, can hear neighbors through the door, phone didn’t work trying to call front desk.

Hotel manager, Kate was super helpful and went above and beyond. Hotel staff was friendly, helpful and polite. Quiet room. Slept well. Very important as I was recovering from surgery.

Nice room and location.

great breakfast, everything clean staff veryhelpful

The room was clean, the water was hot in the shower, and the grounds were well kept. This is a good neighborhood to stay in the Denver area.

Overall great experience and staff is great!!

Clean, comfortable, easy stay.

Room and view were fantastic!

I paid extra for the Mountain View room when I got there they told me they didn’t have it and they gave me a lower price bad quality room.

Nice breakfast. Pillows not comfortable. Noise from room next door

Thank you Hyatt team, it was excellent stay!!

clean room, quiet and comfortable night sleep and the staff were very courteous!

The bed and pillows are not comfortable but ok

clean room, quiet, nice breakfast

Location was great. The facility and rooms were clean and nice. The manner in which they handled our reservations was just simply terrible. We spent an hour and a half dealing with their screw up. Finally management took care of things but it really was a pain!

Great location, good breakfast options and friendly staff

Clean hotel and friendly staff! Good breakfast!

Eggs were watery

Good price and location. Breakfast mediocre.

A number of items ran out and was not replaced in a timely fashion.

Not the worst not the best...It was OK

i was charged $100 for incidentals and there were none. Please refund my $100

awesome place

Great room. Great breakfast

This was second time we had a multi-day stay. Great facilities, good price, and great breakfast buffet. Will continue to stay here when we visit Denver !

This place was way better than expected - such a nice room. The staff was awesome and helpful. The breakfast was great, i loved that things were labeled as gluten free! The fitness center was great too, had all the things I needed for my workout. The hotel was not close to the location I was spending time at, so that was frustrating, but I still had a great time at the hotel. Would stay here again.

Great place simpl

The breakfast was unappealing, but the front staff was very nice overall. There was a smell as you entered the hotel.

Everything was great the breakfast was amazing

This is a nice hotel, a bit out of the main action on a strip mostly dominated by fast food (so no good dining around it). Staff were friendly and helpful but interestingly when we asked about food options they didn't even mention their own bar (which serves bar food). Because we were pressed for time, we had a decent burger and fries there (while they were telling another couple to go somewhere else for a good burger). There were some smaller irritations like the TV google cast and movie ordering not working, no non-dairy option for coffee at breakfast). Bed was quite comfortable although for winter in Denver you might expect a comforter vs just a thin blanket so you have to keep the room warm. Couldn't beat the price so was a good value.

Housekeeping skipped our room for 2 of the 5 days we were there !

Disheartening to see excessive amounts of styrofoam and plastic being distributed and used at this location. PLEASE Hyatt, try to be more environmentally conscious.

Excelente

I enjoyed my stay. The room was very clean.

The room was clean, and the staff were very gracious.

i did not eat the breakfast. The staff at the front desk were very helpful, gave us great resteraunt recommendations. The overall stay was pleasant.

The breakfast was really good. The staff was friendly. Things were very clean however, late at night I could hear the people in the room next to me, granted it seems like the person I heard snoring was a habitually loud snorer. I could also hear the same person peeing through the wall, but this was at 1 AM when things are exceptionally quiet. Take that as you will. I still had a good experience

Room was well maintained and clean. Fitness room was great.

Great stay with awesome views.

Room was clean and staff very courteous ! The bed and pillows were far from desirable, and I’m not sure that I’ve ever felt harder water. Convenient that they had parking for the Denver area !

Staff were friendly and upgraded my room to a Mountain view.

Awesome staff

Clean comfortable breakfast was better than a typical hotel buffet

Great

Everything was great. The only thing we couldn’t find in our room was a pen. And while looking for a pen found out there wasn’t even a bible in our room. Lol but seriously everyone and everything was great.

Great

Clean room, friendly staff

Overall enjoyable stay ……

Customer service

Friendly cast

Room was ok. Parties down the hall were very disturbing. Cat meowing. Smell of weed. Parking lot didn’t feel safe. Not well lit at night.

Noise complaint for kids normal playing time

it was a beautiful spot conveniently located right around where i needed to be. staff was awesome and place was clean!

Excellent breakfast with a wide variety of options. Clean rooms and friendly, helpful staff.

Room was fairly clean. Some spots on the carpet felt crusty wirh bare feet. Vents were super dusty. Bed was clean and room was nice. Awesome people at front desk, suoer nice and helpful.

Excellent Room

Everything was great

Very clean, good breakfast selection available

The staff is wonderful, the room was great. Will be staying there again.

Staff was extremely helpful at checking. When asked they gave me bottle water because there was none in room. Morning staff not as helpful. Refused me bottled water with my breakfast. Penny wise and pound foolish. Will effect decision to stay again even though room and breakfast was very nice.

Excellent stay at this location, probably the best breakfast I have had at a hotel recently, great buffet style.

Clean, nice breakfast, comfortable bed and good location for us. Rate was a good value.

Breakfast was delicious! Clean and helpful staff

Clean rooms but what I want to highlight is the customer service. It was splendid

Great customer service from all staff and hotel was very clean! Breakfast bar was fantastic! Definitely recommend and would stay again :)

Great room, great view, great value.

Everything was amazing will stayed again or every time I travel to Denver

Very clean and nice location. The staff was very friendly.

Very nice

The room was clean, the front desk staff was friendly and helpful. I enjoyed the breakfast. I look forward to visiting again.

The first time we got in it was nighttime, and the front desk was amazing. They were fast, we had our room keys within 5 minutes. We went up to the room. The hallways were absolutely clean. The room was in perfect condition. The shower the bed, the TV, everything worked great. The heater was just fine. It was nice and private. The next morning breakfast was excellent. I would recommend you go even if it's just for a night to try the breakfast in the morning LOL given everything all in all. It was good and pretty exceptional, except for after that night, the rest of the suite. Staff was kind of rude and didn't really seem to know what was going on.Half the time, all in all it was good though.

Stay here every time I'm in Denver

Nice & clean, affordable place to stay. Friendly staff.

Clean & Friendly

They gave me wrong key and wrong room and floor it was on the 8th floor and then i went down to let them know. They gave me a lower level room 5th floor. My husband wasn't happy with that would liked the 8th floor facing west.

The room was clean, the staff was nice and the location was great.

Great price and location.

Breakfast was not good at all, but we just had eat there once.

Very convenient hotel, clean, safe and easy to get to the downtown.

Great value for money

Fast check in process and friendly staff

The receptionist was friendly and courteous. Easy check in and check out. The hotel was clean and neat. Breakfast had a lot of options and was delicious.

Housekeeping was loud throughout the morning. Speaking Spanish into walkie talkies. Room was never properly cleaned. No vacuuming or face rags provided unless asked.

Staff

Clean and spacious room. Good value

The room was clean and the carpet was in nice condition.

The staff was outstanding - from the front desk to the cleaning staff to the Placery, everyone was very helpful and friendly.

At 12:00 AM there was heavy shouting from adjacent room. We are really scared and couldn't sleep whole night. Very terrible

Friendly staff, awesome breakfast, clean and spacious rooms

Yes

Rooms were clean and comfortable very quiet breakfast was okay everything else was wonderful

Yes everything was great 😎

Nice clean room in a good location.

For being ‘newly renovated’ our shower grout and bathroom floor/trim was dirty and worn. Comforter was stained. Cleaning service didn’t come the days we took down our privacy sign. Overall not impressed - and we usually choose Hyatt Places.

Clean room, delicious breakfast, friendly staff

Excellent computer/printer availability and operation. Staff very helpful.

The location was ideal and parking was quick/easy

The rooms were very quiet and great views of the mountains.

Scarlet at the front desk was wonderful. Very clean hotel. Breakfast was plentiful. The area was off a highway and not an area to walk around.

Exceptionally clean room and restaurant. Unfortunately when I attempted to check in, they did not have my reservation. I shared my hard copy with them and they said the reservation did not "come through". Not sure if the error was with the hotel or with Hotels.com. They were very accommodating and checked me at the same room rate the original reservation was

Loved the Mountain View Room!

I enjoyed my stay, however on my last night, the light over the couch kept turning itself on and off. On the same night, the TV kept turning itself on and off as well. It was super freaky. I talked to the front desk staff and they told me that I was the 3rd person that day that had mentioned lights turning themselves on and off. I was really scared and freaked out.

We were on the top floor. It was so quiet! I would stay at this hotel again.

Breakfast was very good with excellent choices

Property location was unappealing, low quality, elevator doors malfunctioning, outdated decor

I would have preferred to use the couch to watch the TV. I had to rely on sitting in my bed to actually have a good view of the TV.

Parking lot and entrance dark each and every time entered and left the hotel. Made for a very dreary and unsafe condition. Often had no hand soap in the bathroom and never cleaned coffee cups. Overall, would not recommend.

Stayed multiple times. Always the same.. clean, quiet and exceptional.

Nice

I'm so tired of these hotels charging for parking when I show up to check in. It's a rip-off. There's no reason to add extra fees to an already expensive bed for the night.

Everything was better than expected, we had a nice stay!

Clean, modern rooms. Decent breakfast with hot items.

Great breakfast!

Nice clean room- great view. Nice staff - bed was not as comfortable as I’m used to… but that’s just being picky. Nice place

This was not the area that I thought I was staying in.

The staff was extremely helpful and friendly. The location has many dining options that are in walking distance.

Friendly staff, clean rooms, and the breakfast was very good with healthy choices.

Room was very clean and the maids did a great job. Breakfast was great, especially the oatmeal and the donut holes. The only thing that wasn’t super clean was the coffee maker in the room.

Great stay. I would encouage them to reduce the pet fee for a one night stay. It was $100.

Pillows were the worst. Like sleeping on a bag of rags.

The room was fantastic and had a great view. The limited interaction with the staff they where pleasant and helpful,

Hotel Agradable y bien ubicado. Habitaciones comodas y limpias.Personal amable. Desayuno fresco y suficiente. En general un Hotel recomendado.Solo un detalle , EL PARQUEO NO ESTA INCLUIDO y es necesario pagar aparte. Algo dificil de entender con espacio suficiente.

Upon a late arrival the check in process was very easy. The rooms were clean. Staff were informative . Breakfast had a great variety my only thing I would way is breakfast ending at 9:00 am after a later arrival was a little disappointed.

Great functional hotel. Nice breakfast and helpful staff. Thank you.

Superior Breakfast

Bug in bathroom and very gross shower curtain liner.

Property was clean and new the accommodations and restaurants nearby were nice!

A pleasant, comfortable experience all around.

Rooms are clean and spacious. Great free breakfast.

Great stay

Very nice place

I will be contacting customer service for this property.

Great hotel! Would recommend it for anyone looking to stay in the area

Staff was super friendly, room was clean and as shown in listing, lots of parking, and conveniently located!

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Nice rooms. Good breakfast.

Overall very good

Yes we had sevral restaurants and shops near by that we patronaged. Thanks

This hotel was very nice and conveniently located but the area right around the hotel was not great. You can walk some places but the pedestrian pathway in and out of the facility to the main road was non existent and required walking on shared path with car. Otherwise great place--the suite was nicely appointed and economical.

Room was clean and neat, my wife forgot her Apple Watch in the room. We called when we got back home and Shawn Bankhead made sure it was found and mailed back to us. Awesome place, would definitely stay there again, they go above and beyond.

The clerk checking me in seemed disinterested in her job and in getting me checked in. The other staff during my stay was great. The shower in my room was ADA accessible which is fine, but the shower curtain wasn't long enough so water went all over the bathroom floor. I had to mop it all up after each shower.

Everything was mostly great. The only bad things were the front desk was pulling triple duty and thus everyone had to wait. She was wonderful though. And I was across the gym which was loud in the morning. The guy dropping weights on the floor starting at 5:30 and then the grunt scream starting at 6.

Great stay. I was surprised to be charged $15 for parking.

Check in really good, ask for view

Staff very helpful

Very convenient location. Close to many things and far enough away from downtown to be easy driving.

Best hotel I’ve been to.

The receptionist weren’t friendly at all. It’s like they didn’t want us there.

The breakfast was good but not as good (varied)as in the past years we have stayed with you. The bedroom curtain was broken and could not go up or down. The shower curtain was too short

Nothing more to add.

Breakfast is meh. Ok if you’re not picky. Rooms are comfortable. We have a view of the mountains- beautiful!

Great place to be.

Rooms were nice. Too much of a commercial area for me. Nervous about my vehicle as I was told about 4 break ins in the parking lot the eeek before.

Rooms are always clean and I love the pillows. The breakfast is ok

This is my go to property. Never had any issues here.

Great Mountain Views | Nice Staff | Good Breakfast

Clean spacious room, friendly staff, good breakfast with lots of options. Would recommend, would stay again.

Rooms were clean and comfortable. The furniture was in good condition and the mountain view room was excellent.

Desk clerk, Scarlett, was the best. All staff so friendly. Room was laege, clean, and a nice view.

Great location. Very friendly!

My family and i loved our stay. Very clean and the staff was very nice!

Parking was good

Ac temp sensor seemed off. Room kept getting too hot before Ac would kick on. No pool. Building seemed like a converted office building. Breakfast items were not labeled correctly. Espresso machine wasn’t cleaned correctly and caused a steam incident when we ordered coffee. Otherwise a good experience.

Excellent, new, and modern hotel in the Cherry Creek neighborhood of Denver. I appreciate that the hotel has a hot and hearty breakfast included with the price of the reservation. Our room was clean and modern. The staff were very friendly and professional, and our check-in was very easy.

Like most hotels in this class, the bathrooms are pitiful. Breakfast gad the typical powdered eggs.

All around a good property

The staff at the front desk were so nice. We stayed in 207. The bed squeaked when you got up and the pillows were way Tongans. Otherwise very nice.

We have stayed at this property multiple times and have always had the best experience, can't wait to stay again

Hotel was okay, not as nice as expected. Didn't like the odd smell in the hallways! I think having to pay 15.00 for parking a night was ridiculous!

Modern bathrooms: shower, not tub. Simple water control, well drained, non-slip, generous wall-mounted body wash, shampoo, and conditioner. Well ventilated. Stylish glass door. Well placed towels. The rest of the hotel room was modern and very comfortable. A very good hot breakfast included in a nice dining room.

The staff was always helpful and friendly

Great location. Easy access to freeway or downtown. Friendly staff. Clean room and very spacious.

The room was spacious and clean but lacked the small touches that would have given it a higher rating. Breakfast was mediocre at best and the bathroom could use updating. Nicely located near a lot of restaurants.

Very clean and in a convenient location

Fortunately they were not fully booked the night of our stay.

Quick and easy check in/out and convenient to local university, parks and shops. Daily room service.

You guys charged me for the complimentary room. Hyatt didn't keep the type of room we booked. Instead of complimentary room, they charged us for another room. Very Bad Hyatt.

Clean and nice

The breakfast was nice. We had a loud group next to us, but was resolved pretty quickly. Hotel was clean.

Specifically chose to stay here for the Starbucks coffee in the mornings and they were out of beans. Bathroom was outdated and had red splattered something over it. It was an okay place. Bed was comfortable

Great location for any Denver activity.

Staff was very kind and accommodating.

The room is very spacious and in good conditions.

Check in was quick and easy. Brandon was fabulous! We will definitely be staying here when visiting our family.

Amazing hotel, comfortable and clean, great friendly staff

Good stay

Comfortable room. Staff friendly. Great breakfast options

They had good breakfast options, the location is convenient and they had on site parking. Staff at the lobby was very nice.

Very big hotel great breakfast lots of room loved my stay

It’s not high end. It’s decent and the staff was nice. Would I stay again, probably not.

Located in an area surrounded by many restaurants and stores. Staff was very friendly and helpful!

Easy check in and out

Nice property to stay with family.

Very nice hotel in a good location. Well maintained and a good value. My only complaint is the very large parking lot should be free not $15/night. I know this is a Denver thing, but it is ridiculous.

This is our second time staying there. Staff is great. With the exception of July 4 celebration going on at Infiniti Stadium the first time it’s been very quiet.

Property was in a great location. Easy check in. Breakfast was awesome! The only downside was the bed wasn’t the most comfortable. It was okay, but could use an upgrade. Overall, nice place and I would stay again.

It was a great stay!!

Toilet did not flush, they did not fix it or give any reimbursement.

I liked acess to computer.

Just a great place to stay.

The hotel felt fancy but didn’t have a fancy price.

Great experience

My stay Aug 6 and 7. Not current one.