Courtyard by Marriott Chicago Glenview/Northbrook

Im assuming very poor training of staff…even though the manager (for 2 days) was unable to sort out the issue.

Breakfast orders were placed at the coffee/bar then prepared. Outside pool, ample parking.

Extremely nice place.

Pleasant

Clean room great staff very helpful parking was great too

The King Suite was wonderful! Loved the separate bedroom, darkening shades, pillows and bed! Slept like a baby! Made to order breakfast (free with coupon) was delicious!

Exceptional

Exceptional

Exceptional

Clean rooms, free parking would stay again

The room was clean and the hotel property was maintained. The fitness center is only one rack of free weights, one bench, and couple of treadmills. It was hard to see from the photos that it is that small. The staff was very helpful. You need vouchers for breakfast. I did not know that checking in. In the morning when I did not have voucher the front desk got me them no questions asked after I explained I had paid for breakfast as part of reservation.

clean, friendly staff The lamp outlets near the bed were broken in the room where we stayed. Might need repair or add usb ports.

The lamp outlets near the bed were broken in the room where we stayed. Might need repair or add usb ports.

The pool area was clean and my kids loved the pool. We did decide to get breakfast at the hotel restaurant and that was the only negative of our stay. It wasn’t cheap and almost all of our meals had elements missing and we weren’t told until the food arrived and we asked about it. So I would recommend going to one of the restaurants close to the hotel. But the hotel itself was somewhere I would stay with my family again.

This was my first time at the Courtyard by Marriot, had an amazing time, check in process was impeccable, I loved my room, clean and very comfortable, and the Bistro has good food. Thank you for a great experience. 👍

Breakfast should be free with the price of the room. Refrigerator replaced twice, gave up when the 3rd one quit working.

Even the smallest hotels give two complimentary water bottles. Here, we didn’t get any, and they didn’t even have tap water available downstairs.

Please do not include the breakfast meal in your stay, Its a small cafe at the venue, has very less options. No Buffet Breakfast. They wanted to compensate the issue with a small snack from their cafeteria

For my 4-night stay, my room was immaculate, carefully prepared and very comfortable. Other than battling with the thermostat a bit (there was a wild weather swing when I was there), nothing to complain about. Special kudos to the housekeeping staff who made and kept the room spotless. The only suggestion I hope you'll take is to better mark the several auxiliary entry doors from the parking area to make it easier to figure out how to park closer to the elevator and room. They all had the same 4-digit address in large numbers!

10/10

Great location that met our needs.

Poor maintenance on elevator making noise during operation, on stopping that make a fear feeling. No UBS in the room.

Parking was convenient and safe.

They tried to charge me their rate for the room! Even though they had the reservation from Bookings. Only when I showed them my receipt did we get a key. Suggest blocking them from your venues.

They tried to charge me their rate for the room! Even though they had the reservation from Bookings. Only when I showed them my receipt did we get a key. Suggest blocking them from your venues.

Room was pleasant and staff extremely kind

Great location . Close to a lot of stores. Stagg is friendly, facilities very clean. Breakfast is super just that they didn't have enough server

Breakfast is super just that they didn't have enough server

Property was really bad. Staff was not helpful

Terrible mariott property try somewhere else

Worst hotel ive ever been to

Bad mariott do not book

Bad experience. Shouldnt use the courtyard name

Disgusting hotel. Book anywhere else

Do not go. Dirty hotel

It was very clean and quiet. The staff was nice, accommodating and patient. I would recommend and stay here again!

front desk is super friendly and helpful, accommodating and professional.

Nothing

Friendly and helpful staff…

I liked that it was a near some good restaurant. First, some staff seem very bitchy. Clean hotel. We did ask to stay in a non-smoking room, but to go in the room it stinks like Marijuana. ?. Me n my son has asthma and we kept using our inhaler. Second I paid for breakfast, to not really getting breakfast! Yes, they ran out of food, and gave me n my son fruit cups! Yes, like what the heck is that shit worth 13 bucks? Also I still got charge for breakfast on the day We did not eat breakfast. Everything was on 1st floor. Laundry room, pool, microwave, Inconvenience! Their drinks and food items are overpriced!!!! 4 bucks for a small small Landry soap! Bottle water was 6 bucks! Yikes! Also drinks was not cold at all either! I would go stay at best western which is behind court yard then staying here. Breakfast is free and they have better food options too.

Great room friendly staff

No restaurant within the hotel. No drinking water inside the room. No bell boy to carry bags of disabled person like me. Washroom door couldnt close and it was so ambarsing. This hotel was not of Marriott standard. I am not at all satisfied. Not ADA compliant and I want my money back.

Yes

Clean…parking good

Exceptional

Passable

Comfortable beds water pressure could of been a bit better but overall it was alright

/

Very old and out dated! Stains on furniture shower squeaked

No.coffee in lobby except to buy. most areas ok but there are doors that are needing replaced. Bathroom. Paid for breakfast when booking but was told by front desk I didn't . I will not be returning to that hotel next trip out that way.

Coffee, people! A great hotel stay is all about the coffee ... well, safety, cleanliness, comfort and value, too. But really, get the coffee right. I hate the extortionate pricing on the Starbucks lobby stand and the insipid little coffee sachets in the room that produce weak, wan imitations of the real beverage. Beyond that, clean, comfortable, quiet, agreeable staff.

Exceptional

Superb

Every thing Nothing

Great staff!

Excellent as expected. Will definitely choose this location to stay in future again and again

Yes the pool was very enjoyable and clean.

This was a great space. Rooms spacious and clean. Would recommend cleaning the sofa beds a little more but overall nice rooms.

Check in fast, staff friendly, room clean

One night, great experience, confortable bed.

The carpet in elevators was tired as was carpet in hall. The elevators were not very clean.

Check-in was quick and friendly. My room was clean and the property was very relaxing

Location is good, the check in was easy.

Excellent

This hotel has restored our faith in hotels… It was super clean, the staff was engaging and the price was right! Five stars!!

Only complaint would be no breakfast buffet.

Great

Stayed there for 2 nights. No complaints, room was clean, convenient location.

GREAT PLACE TO STAY

Yes

Courteous staff, clean room and smell good. Nice ambiance.

Room was clean staff was friendly bed was very comfy good water pressure in the shower

Everything was good except for the air conditioner, which was very noisy. Overall, it was a good experience.

I booked the wrong location by mistake and travelocity wouldn't give me my money back. Next time I will skip travelocity and book directly throgh the hotel.

Place was clean. Comfortable beds and I was able to get a quiet room.

Everything in the room was good

Great staff and clean areas

Rooms were great.

Everything was great

Clean room, staff was great.

No free coffee

Nice, clean room. Friendly and helpful staff

Stay was nice. Very comfortable and pleasant.

Nice place!!!

Nice and clean

The room was clean and comfortable. Each staff member we interacted with at the front desk (3) was each very knowledgeable, courteous and interested in making sure we had a very good stay. I mention this as having good, competent staff is challenging today. Each of these women knew something about our reservation, went out of their way to go above an beyond usual expectations and should be given very positive reviews at the very next opportunity. These would be the three front desk women (the voice of your business!) on duty at our check in on 12/22 late afternoon, the following afternoon and then on 12/27 am when we went to extend our stay.

The lady that took care of the beverage service in the evening was outstanding and should be commended

No free WiFi for Marriott members. Furniture in lobby/restaurant in poor condition. Just an old tired hotel should lose its flag

Very nice

Location, building, room and service were great.

Clean room good staff

Overall nice accommodations. There was no vent in the bathroom. Some areas in the hallways smelled like cigarette smoke. Staff was friendly & it was clean.

The room was clean and the woman who checked us in was wonderful. We had a leave a day early due to a major storm that has hit the area and has actually shut down O'Hare. We were disappointed that they were uncooperative about refunding us for the last night as we had to leave early so we could get home ahead of the storm. Given that, we will likely not stay there again as there are a lot of hotels in the area close to our family that we were visiting.

Clean cozy room. The staff are very polite and professional. Check in was fast.

Out of the way for anywhere but glenview but good restaurants

Great staff. Lovely room. Pet fee very high though!

very good

We really enjoyed staying at this hotel. The staff is excellent, very friendly and attentive. The room was large and comfortable. We especially enjoyed the lovely courtyard which was beautifully landscaped and had plants of seating. One of our favorite things about this hotel was the large, comfortable lobby with a cozy fireplace and Starbucks cafe that served warm food and drinks all day. The location is great, easy access to both the city and Lake Michigan suburbs. There are plenty of great restaurants nearby. We would definitely recommend and will stay again if we’re back in the area.

The pool was very warm and very clean - no chemical smell - the beds were comfy - room very clean

Safe parking. Pet areas very limited, very small area.

There was no sheets or bedding for the pullout couch, and only two towels. Call down to the front desk to ask for them. 45 minutes later, we had to call again and ask for them.

I only had one issue I asked for the room to be cleaned.And when the maid did come up, all she did was hand me some clean towels at the door and ask me if I could give her the dirty towels. i'm not sure why these marriott bonvoy hotels have their own concept of maid service. She didn't come in to change sheets. Also, the front desk told me to leave any garbage outside in the hallway. Which I did.

The entrance in the front of the hotel is completely updated however, the carpets, rooms and the rest of the hotel is not as nice. The elevator (1?) stinks so badly I was shocked. The staff was great, amenities were adequate, bed is comfortable, etc otherwise making it a good value.

Beautiful grounds. Great room. Convenient location.

Average. I only got room clean every other day.

The hotel was clean and comfortable. Rooms clean. Lots of parking space.

.

Need some care and upgrades

Bed leg/base broken upon arrival

The staff was the friendliest and most eager to help ive ever met. I wish i got their names because they deserve special recognition. The bad; the rooms are drab and the internet is painfully slow. This is likely because their tvs provide platforms such as Netflix and hbo (though you have to use your own account to login in which isn't ideal as if you first to logout before you leave you have strangers using your account in perpetuity) so with everyone streaming tv shows it makes the internet super slow and the cable offerings are also sparse, likely because they offer the streaming services to use. But the internet is painfully slow for business travel. i don't understand how it is 180 dollars a night when last year it was 100, insane. Will stay again for accessibility but lots of room for improvement!

Friendly front desk staff, good location

But don’t count on the shuttle service. It stops early, 9pm.

This property was a letdown. The front advised that rooms are only cleaned every other night; so during a 4-night stay, the room was cleaned only once and when done was done poorly. Towels seemed to be a rarity given the only time they were replenished during the first three nights was after I called the front desk (twice) - both times each time I was met by . Although the property did have a nice courtyard and lobby the overall stay and experience was disappointing.

The Courtyard was clean and comfortable. Stayed here for a business trip.

The floor in the room was dirty, but the room was comfortable.

Amazing staff and Hotel the breakfast is amazing and should be added to any room stay !!!!

Great

Check in was troublesome as I had already paid on hotels.com. Establishment asked to verify my card and charged it for incidentals. Normal procedure, but also charged me again for the room. It took 4 days for the charge to get refunded. Travelers may need that money while on their trip. I was lucky to not need those funds, but others may not. Establishment did not seem to understand or care about the charge not being refunded promptly.

The staff will rob you. They had bed bugs. Roaches and even if you don’t stay there they will charge your card for the days you aren’t there

I didnt like that the restroom wasnt clean. There was hair in the tub and on the floor.

We had a great stay here at the Courtyard Marriot. We found the hotel to be very clean and the hallways even have a nice smell to them. Some updates could be done to the hotel as some features are outdated, but the whole experience overall was great. The customer service was amazing from most of the hotel staff as well, especially the lady that checked us in.

Nice hotel with a very nice staff. I only have three small complaints. 1) the toilet is oddly low to the floor, 2) i called guest services with a question and never got thru...twice, 3) there was only one person cooking breakfast and so there was quite a line. No one wants to stand in a long line for breakfast. The hotel is nice, comfortable, quiet, and convenient. I would definitely recommend.

The Bistro staff were great - they all went above & beyond (especially Vanessa)!

Nice comfortable stay on our way to Chicago!

Great location

Lobby and staff were very nice.

But the hallway smelled of cigarettes. I'll still come back.

Overnight stay

In the women's restroom off the main lobby, there was no toilet paper or receptacle to hold it in the regular size stall. In the handicapped stall, there was toilet paper, but the latch didn't really work. The baseboard trim was also missing along one wall, giving the room a tacky and unfinished look. The main lobby area was nice, but the hallway and room carpeting throughout is looking worn. We arrived too late from a family event to enjoy any of the amenities. The staff we interacted with was friendly, and the hotel was quiet when we were there.

Rooms had a musty smell…was under construction.

All was good

I am satisfied with the stay

The hotel was doing repairs and some messy.

My only complaints was my next door playing loud music at 11:15pm.

Great experience nice friendly staff

When we got to our room it looked nice but then we looked a bit closer. One of the drinking glasses was still dripping wet from having been used. The toilet seat had drops of pee all over it as if someone had just been in there. I went to go use a towel after showering and pulled a “clean” one off the rack only to find a long black hair. I’m blonde. When we used the pool the pool area was covered in people’s items and wet used towels yet it looked like nobody had been there for some time.

Service was great! The rooms could have been a little cleaner.

My stay was nice and the staff were great, but i will not book through hotel.com again. I made a mistake and booked the day before i was supposed to stay. The hotel said they would refund it but i had to contact hotel.com. I did that and they say the inn will not respond. I called the inn and they have never heard from the app.

Cleans quite enjoyed my stay there

It was an amazing Overall experience, i would highly recommend booking this hotel for ur chicago visits, great comfort, cleanliness and service. 👍

Checked in around 8:30 pm, very friendly & helpful gal! Our confirmation showed free breakfast for 2 but the morning front desk gal said no free breakfast for us. Our bathroom was dirty around the toilet. There was a bug crawling above the mirror above the sink! Sure hope it wasn’t a roach! Showers could use and update! Towels were VERY SCRATCHY and only two provided! Very NOISY by that road!

The room was immaculate clean. The shower had very low pressure. The soap and shampoo dispensers hardly worked. Staff extremely nice and helpful. Food at restaurant limited but we compensated it by eating in many restaurants nearby. Overall, nice stay.

I’ll definitely will stay here again

Amazing place

Under renovation

They were doing a renovation on the first floor of the other side of the hotel but our area was great. We were on the 3rd floor and it was clean and smelled good. Other members our party we first given a room on the second floor and said both rooms they tried smelled strongly of cigarette smoke. They also finally ended upon the 3rd floor and their room was great. I think they are renovating this hotel so it will probably be really nice when it’s finished

under construction and dated in some areas.

Nice and clean. Friendly staff

Negatives: The elevator is far from the lobby and the hotel is located at a busy/noisy intersection.

Good enough

Not the usual Courtyard quality that I expected. There was a large blood stain on the carpet by the entrance. Looked quite fresh too. No hair dryer in the room but one was provided quickly once I asked for it.

Great accommodations with well appointed kitchen. Very comfortable pillow top bed

For the price, this hotel was better than expected.

The staff was incredibly helpful & friendly. My only issue was that the pool area was far too cold.

Great stay!

The front desk was efficient, friendly, and sincerely interested in guests being comfortable.

The Courtyard staff is very helpful and friendly.

Great location

everything went as it should have. Didn't really interact with the staff that much but check in was a breeze and she told us a better place to park, closer to our room, so that was a plus.

I’m a light sleeper and I could hear cars driving on the highway most of the night. I could also hear people talking in the hallway. Shower water wasn’t very hot.

Good staff

I would suggest a person to check you in without such a heavy accent.

Safe

Key cards stopped working a lot. The Starbucks isn't served all day as signs say. It was a place to sleep.

Rooms were very clean and staff was very polite. Wonderful stay overall with many activities and shopping nearby.

After checking out I got an email with a random charge for room service that I never ordered. Hotel phone number listed on the bill and website didn’t work so I wasn’t able to resolve it with them, that’s why I’m downgrading my rating to 3 stars.

nice place

The front desk greeted us in a friendly and professional manner upon our arrival. Our check in was very quick and the hotel staff referenced our pre check in requests and successfully met all of them without a reminder from us. The accommodations themselves were very clean, cozy and comfortable! Our hotel manager, Mohammed, introduced himself and remarked several times during our stay that he was at our disposal at any time to meet any requests that might improve the quality of our stay!! My wife and I were traveling with my 103 year old Dad and not only were all of our needs met, but all of his needs were prioritized and met as well! We chose to have dinner at the hotel the day of our arrival and all our meals were hot, tasty and properly prepared. ‘Hats off’ to the hotel staff and management team of this property for providing us with an overall excellent experience and stay!!

Well-maintained, friendly staff

We made two reservations, when we arrived there was only one room and they wanted to send us to a hotel far away. We all stayed there. For the inconvenience they gave us free breakfast which they charged to our credit card a few days later.

Only washroom should be modernised and fixed

Great location

Clean and quiet

It looks like really nice hotel just dated. Lobby was great but halls and rooms need some renovations

Enjoyed the hotel and staff service

Na

Friendly staff

Would it kill your business model to buy a local bagel? How many more people would come back just for that alone? *The elevator smelled odd

Was just okay. Bed wasn't super comfortable; I think the springs on one side were collapsed or broken. Housekeeping and front desk were all helpful. Building was slightly run down but overall clean and comfortable enough. Pool area was small but quiet and well-kept.

good time thanks team at hotel appreciated

The pull out sofa bed had no sheets, and there were stains that looked like blood stains on the sofa bed mattress. YUCK! So my daughter slept with me in the king size bed, which was not great.

Enjoyed!

really good hotel overall! we will stay again, very clean and great location. i would recommend it.

Great atmosphere

Nice and quiet area

Too loud air condition sound

Great property and courtyard is very nice

Staff service was very good, but property itsself is very old. Room Patio was not cleaned at all it smelled like pee

Clean, friendly staff, convenient parking

The big couch and the tv programming made up for my liking, and of course the swimming pool & exercise room

Nice place to stay.

Access control for the side doors was not working with the room keys. This led to some inconvenience. Room was good otherwise.

hey is for horses

Danielle checked us in and she was great!!! Very good customer service and very accommodating.

Front desk personal were very nice and professional. Great value for the money

Over the past five years I've stayed in numerous hotels in the area, and this is the best by far. Quiet, clean, comfy bed, friendly staff, beautiful pool, free parking, Starbucks in the lobby, upscale breakfast/dinner options while dining fireside in the tastefully decorated lobby. As a woman traveling alone I felt completely safe. Highly recommend this hotel for solo travelers, couples and families!

Staff name was Joshua he was very kind and friendly. The room was very clean and quiet... 5 Star services.

Friendly staff. Great courtyard

Great

I purchased a suite with 2 queen beds but upon arrival, host could not accommodate that room. Instead I was given a suite with one bed and guest had to sleep on fold-out sofa. It was rather uncomfortable.

This hotel is always very clean, comfortable, very good rooms, the attitude is very good.

Easily my favorite hotel in the area! Professional staff who provide customer assistance with a smile. Very clean rooms, comfortable beds, free parking and a reasonable price!