Spark By Hilton Grand Prairie

Our first room had a bubble in the ceiling with mold in it. The second room had several stains on the walls, hair in the bathroom and trash under one of the beds. At 4:15 in the morning the guests in the ajoining room began beating on the door and talking very loudly. We had to call the front desk to report them. It then got quiet for about 4 hours, but they were back up about 8 with more loud talking and music.

The breakfast was good, but definitely a TRUE continental breakfast...bagels, cereal (hot & cold), yogurt, milk, juice, coffee, tea. Shared microwave in the lobby with mini convenient store. Mini fridge in room. IHOP located next door, you can easily walk to it. I didn't go, but nice to know there was something close open 24HRS. 7 Eleven located over the bridge for snacks, food, ice & gas. Not bad, since they started in TX. They even sell a Japanese egg sando (not exactly the same, but not bad either). Overall, good experience. I would stay again, if in the area & close to Six Flags.

Everything was good and great place to stay.

Room was very clean, they had a good variety of simple breakfast like bagels, cereals, yougurt and muffins.

Good

Tiny ant problem, but overall an amazing stay! The staff are super friendly and helpful! Would stay again!

The location The hot water barely worked

The value for the room we had. Facility is nice and clean. Breakfast was good and well stocked up until the end. Location was perfect for us. One elevator needed some attention.

Superb

I regularly stay at the Spark Hilton hotel when I travel from Houston to Dallas. Last time, I made a reservation through Expedia for the Spark Hilton by the airport. Unfortunately, I had to cancel due to an emergency and needed to leave Dallas. However, the hotel refused to refund my payment. I am a VIP member with Expedia, and they reached out to the hotel manager on my behalf, but the manager still refused. I understand that, since I confirmed the booking, it might be non-refundable, but given that I have been a loyal guest for over a year, they could have made an exception. Because of this, I will no longer choose Spark Hilton in the future.

Air conditioning It didn't cool down well

Very good

The room smelled like smoke and the TV said that it couldn’t connect to the internet. We let the front desk know and they couldn’t fix it. I liked the shampoo and conditioner but I didn’t like that there was not any shower gel. A working TV. Shower gel. A room that didn’t smell like smoke.

Older property that gets the job done. It could've been a little cleaner in the room. Mini fridge, no freezer or microwave. Ice machine and microwave on the first floor. Breakfast consisted of a yogurt machine and some toppings, plenty of bagels and spreads, cereal and orange juice. Elevators were old and wonky and we avoided them after the first use.

This property looks like Hilton took a motel six and put new paint on it. The elevators are old and make noises as if they are right on the brink of falling to your demise. The breakfast choices are minimal. The rooms are tiny, they could barely fit the two beds. With the door sensors falling off for multiple rooms, literally littering the hallway. The parking situation is ridiculous, they have enough for fifty cars with a four floor hotel. The air conditioning is from 2006. 2/10 would not recommend

Superb

Tv was not the easiest to operate.

Location was close to water park and restaurants got a discount at IHOP. There was no microwave in room.

Superb

Bathroom was not working in the room and there was no water the last 2 days of stay. They didn't change out sheets or towels even after being requested. There was no water in the microwave in the room as promised a

The refrigerator in the room made awful noises. The elevator doors were WAY DAMAGED. Made an awful screeching sound.

Good

The staff was nice but supposedly the elevator was not working properly and we were told if we got stuck, to pull the doors and push a latch to open it.

We did not have the best experience, our pillows smelled sweaty and like mildew. Our bathroom smelled funny and not clean. Only one elevator was working, which was an inconvenience. We had only partial roll of toilet paper upon arrival and had to go to front desk to get another.

One of the cleanest hotels for cheap

Good

Staff was great, very clean Cleanliness

Cleanliness

Easy check in and check out. The lobby was clean and inviting. Our room was perfect. The air conditioning was exceptional. The bathroom was very clean also. We will return.

Clean

Staff was amazing.

Exceptional

Quiet and clean The equipment in the gym was broken and I thought it would be some dumbells added to the gym

The equipment in the gym was broken and I thought it would be some dumbells added to the gym

Superb

I found a roach in my room didn’t like that at all

It appeared clean Didn’t like that there was one Microwave in the lobby. The sheets on the beds in the room weren’t changed.

It appeared clean Didn’t like that there was one Microwave in the lobby. The sheets on the beds in the room weren’t changed.

Bad smell and odor was in the room..air conditioning not good

Breakfast was good Bad smell and odor was in the room..air conditioning not good

Beakfast is underwheming but does the trick. (note: the ihop no longer honors the discount the hotel says they do.)

Great location and price.

room is small as well with the king size bed. Looked like they were doing some upgrades. Looks like another older property has pool up front. Beds were comfy and clean. Breakfast was ok just cereal yogurt juice coffee danishes. Nothing fancy since there's a IHOP right next door that good. Staff was friendly. Parking is great along the sides of property and also parking in a gated area next to hotel. Overall for what we needed it. It was good.

Elevator no real breakfast

Pleasant

Friendly staff Elevator no real breakfast

Parking was easy to access. Staff was friendly and helpful.

Exceptional

It was clean safe great vibe from the staff good breakfast

Superb

Exceptional

Nice convenient hotels near the airport. Very clean and local eateries and things to do near

Parking was a little sketchy.

Good

Wonderful stay

The only chair in the room was a steel lawn chair? Really. Uh no.

The only chair in the room was a steel lawn chair? Really. Uh no.

The overall property on the day that I arrived did not smell too inviting even on the floor that we were on..need to have carpet cleaned and lobby needs to smell fresher

Passable

It is an older hotel. Everything was clean but very dated

Nothing It was filthy and in disrepair

Nothing It was filthy and in disrepair

Good

The pool

There was roaches in my first room and had a hard time sleeping in the second because of it.

It felt clean but the shower curtain was broken and along with the toilet paper holder.

I loved that they had my name on the television I like the price my room was under $80.00 plus tax i loved being on the 4th floor but we only stayed a few hours so we did not really get to enjoy the hotel But the a foul odor in the hotel when we first entered.

But the a foul odor in the hotel when we first entered.

Breakfast was good

Breakfast menu not very diversed. Didn't eat very much went away hungry. Parking did not feel safe, i didnt see any security.

How close it was to our venue

We were just there overnight but honestly, outside of the creepy elevator, it was a wonderful stay at Spark.

Nothing Roaches and no management available

Nothing Roaches and no management available

Hotel was okay. Air conditioning blew out humid air.

My husband, did not sleep well. The bed was not comfotable to him.

The location & staff customer service. My husband, did not sleep well. The bed was not comfotable to him.

-price was amazing! -area felt safe -room was clean -staff was very kind -good breakfast options -safe parking, and easy work-around option for a full lot -close to stadiums Great place to stay for cheap without running into anything sketchy! The staff was very friendly and helpful. We checked in past midnight and we could only find one parking spot along the perimeters of the building that wasn't reserved for the Hilton Diamond rewards status members (even then, only 2 of those spots were open). There is an IHOP open 24/7 that was basically in the same parking lot, so I think I saw other guests parked there when I checked out in the morning. For guests sensitive to smell, I will say the lobby had a light odor and our room was heavily fragranced with an air freshener-like scent. We got used to it quickly though, but just a fair warning. But the room was clean and comfy with sufficient amenities (including mini fridge!). Coffee and a microwave are available in the lobby at all times, so you don't need to worry about the room not having that. Breakfast was frequently being restocked by the staff, and they had a good variety: there was this fun vanilla yogurt machine and a toppings bar, as well as juices, muffins, bagels and spreads, oatmeals, cereals, milks, and more (just not the eggs/bacon/sausage/waffles, if that's something you really care about). Convenient location to AT&T Stadium and Globe Life Field.

Very very outdated, elevators made a lot of noise and toilet didn’t flush correctly. Water pressure was low, would never stay again.

Exceptional

.

Location Noise, no response from text to front desk. Went to front desk. Had to call front desk again. Noise continued throughout the night with brief stops when we complained. There was tissue on the bathroom floor, the door card reader was missing the cover, the furniture was cheaper than IKEA, no drawers, no closet, very cheap.

Location Noise, no response from text to front desk. Went to front desk. Had to call front desk again. Noise continued throughout the night with brief stops when we complained. There was tissue on the bathroom floor, the door card reader was missing the cover, the furniture was cheaper than IKEA, no drawers, no closet, very cheap.

Feo

Very limited breakfast? Parking was good

Just meh.

The hotel was very clean with plenty of parking.

Nice location for my needs. decent breakfast. Friendly Staff. Ample Parking. Close to Airport. The "heated" pool... isn't

Nice location for my needs. decent breakfast. Friendly Staff. Ample Parking. Close to Airport. The "heated" pool... isn't

The size of the rooms and cleanliness of the rooms. The staff were helpful. Needs a bit of a refresh

Everything good!

The lady at the front desk was very nice, welcoming, friendly, knowledgeable and understanding. I don't remember her name but she was from Louisiana. Our room 202 had the window broken and only had Scotch tape over it to hold it (I'm guessing) Our first night showering the water was not going down so we were standing in water up to our ankles. I had to call twice to the front desk for someone to finally answer. I told the night lady (i dont know her name she didnt give it when she answered the phone) that the water was not going down when we were showering and it was up to our ankles. She told me she would see if maintenance was still around and if they were she would send them up. (It was 11:45pm no maintenance person would even be around ?) I never received a call back letting me know anything. The next morning we went to the front desk to tell the lady about the water in our tub.(She was the same lady who checked us in) she was very understanding and apologized for the issue and moved us to another room (from 334) right away. After moving rooms and going about our day and when we went back to the motel later on that afternoon my husband realized that he had forgot his pillow (this pillow is an expensive pillow that's why he was so adamant in finding it) in the old room we were in. So he went to the front desk and told the man who was working he told my husband that the room hadnt been cleaned no on has been in the room. He gave him a key card so he could go and look, he gets in the room and the pillow is no where to be found, (everything was like we had left it hadn't been cleaned) My husband goes and tell the man in the front desk that his pillow wasn't in there and the man at the front desk told him that housekeeping had already left for the day. So the next morning my husband went to the front desk to let them know about his pillow.

The lady at the front desk was very nice, welcoming, friendly, knowledgeable and understanding. I don't remember her name but she was from Louisiana. Our room 202 had the window broken and only had Scotch tape over it to hold it (I'm guessing) Our first night showering the water was not going down so we were standing in water up to our ankles. I had to call twice to the front desk for someone to finally answer. I told the night lady (i dont know her name she didnt give it when she answered the phone) that the water was not going down when we were showering and it was up to our ankles. She told me she would see if maintenance was still around and if they were she would send them up. (It was 11:45pm no maintenance person would even be around

The staff who found an option to get a handicap accessible walkin shower that didn't get processed through Bookings. com. The problem appears to be Bookings. com.

.

The rooms are really small, the bathroom is really small, breakfast was ridiculous (cereal, and a bagel) we ended up going to McDonalds after the snack they called a breakfast. The best thing about the stay was the staff were really nice!

Great location One of the side doors to the building wasn’t locked. No key was needed to gain access.

Breakfast was good except for the yogurt it came out of à machine but it tasted spoiled.

Elevator was broken upon arrival.The clerk gave me the option to take the stairs or wait a few hours for it to be repaired. Im in good shape so i opted to walk up four flights of stairs. When I arrived to my room, I discovered that the bed was unmade, lights and television were on, giving the appearance that the room was still occupied. I walked back down four flights of stairs to the lobby to complain. Clerk was very nice and apologized. I received a room on the first floor and a free beverage. Other than this, the room I stayed in was clean. Thats all I can say.

Staff was very friendly. They cleaned the lobby a lot. Had a strong smell of mildew and cleaning solution.

Anas and Courtney were the absolute best. we were there 4 days for business

Where to start I thought being a part of Hilton we were in Good hands. I was wrong. We show up and there wasn’t anyone at the counter took fifteen minutes for her to show up. While we waited we tried the coffee bar it was so cold I didn’t need ice to make iced coffee. Meaning it had been there all day without being changed. Let’s get to the room the room, was so run down just painted over. The sheets had blood on them. That was disgustingly awful and when we called they just brought us different sheets. Not a new room just use having to change the sheets and make the bed ourselves. The phone didn’t work we had to call the desk from our own phones. We had to kill a few roaches that was disturbing. When I tried to speak to the lady at the desk she seemed like all I was doing was interrupting her cell call. Talk about the design of the room there wasn’t one drawer in the room we had to leave all our stuff in our suitcase for almost a week. Really not one drawer. All we had was five hangers in some kinda storage closet thing. The bathroom omg I’m not a big guy I’m 5’5” and I had to sit sideways on the toilet cause it was literally three inches from the tub. Trust me I measured it and have pictures to prove everything I have said. There is more like the breakfast wasn’t worth getting up for the plain bagel and cream cheese with some water downed juices. This was the worst experience I have ever had in a hotel.

Staff was really professional

Clean room, amazing staff, but it's like a motel 6 slapped with paint. The water is so gross, no AC in my room. The shampoo and conditioner they supply is like the worst crap ever. It made my hair literally hard and weird. Do not wastemoney here

Great

Overall good stay

The bathroom wasn’t in the best condition and not too clean. The staff was amazing and helpful. The parking situation was not ideal and didn’t make me feel the safest traveling with a kid. The elevators were very ire and sounded like they were going to stop/get stuck. I will not book with them again and will not recommend them to anyone I know….

Yes,all was well

No hot water and once you walk in to the room the room smells like someone just smoke in it . Probably not staying anymore in it .

Bagel breakfast, the pool was not heated as advertised. No microwave in room. Housekeeping didn’t change my sheets until 7pm. I requested it at 11am. Was not a terrible stay but I also would not stay there again.

Super friendly staff, elevators broke 3 seperate times on stay. You’ll get used to hauling luggage up and down the stairs. We were in the fourth floor lol

Clean room

When we entered the lobby, there were multiple people hanging around inside and outside who did not appear to be hotel guests. The front desk employee openly stated that she did not care if they were there as long as no one reported them. This immediately made us feel uncomfortable and unsafe. Additionally, the elevator was not working. When we asked about assistance with our luggage since we were staying on the second floor, the front desk clerk simply told us to “try our best” to get up and down and offered no help. Once we entered the room, it was clearly not properly cleaned. There were no towels in the bathroom, and the bed had a very strong body odor smell. During the night, the alarm system started going off. When we called the front desk to ask whether we needed to evacuate, the employee was extremely rude and told us we just needed to deal with it while she tried to turn the alarm off. The next morning I reported that the room had not been cleaned, the bed linens smelled, and there were still no towels. We left for the day expecting it to be addressed. When we returned that afternoon, nothing had changed. The bed still smelled and there were still no towels provided. To make matters worse, the ice machine area was filthy. Buckets were sitting outside the machine and there was debris floating ar

Not clean had to ask for new bedding bed was wet and mildewed the entire hotel smelled no phones in room to call for assistance pricing was different at hotel then booked for

Everything was wonderful

Just rude

The room was clean. The bed was comfortable. I didn't like not having an actual chair for the workspace so it was hard to work. The elevators were dirty and frankly they reaked of vape and other smells every time I stayed and I stayed 3 times in the last few weeks. The hallways downstairs near the elevators and exits were dirty. So while the room was clean each time I stayed and the entrance and breakfast area was clean, outside of that, the public areas were dirty. I only returned because it is a Hilton property that was more affordable.

My room had roaches elevator out no compensation elex Jennings

Our shower had hair all in it. Our a/c smelt so disgusting and so did our room, so we didn’t use it. The fire alarm went off in the middle of the night and front desk didn’t know how to disarm it. The next morning the housekeepers were banging on the walls in the morning cleaning the rooms next to us again waking us up way before we wanted to be awake.

Very poor condition,

Pet friendly, clean rooms

Yes

Our room was never cleaned

Room was clean, staff very friendly. would stay here again

This hotel was pretty railer for a Hilton. It had an odd smell and seemed pretty run-down. Our room smelled like body odor. It just was sort of creepy, not a place that I would stay at again—definitely not your typical Hilton quality.

The outside of the building was nice. The room was not what I expected. Although the bed was made, it looked slept.

The desk clerk Kortni was wonderful she is professional, friendly and has a great smile and demeanor about herself and handled anything thrown at her. She was very friendly and courteous and remembered who we were. 10 out of 10

Found small roach in bed

They stole my daughters headphones and refused to return them

The location The cleanliness

Nice and comfortable and liked that it had a fridge No microwave in the room

Dirty bathroom. Problem with the system so couldn’t check in until 8pm.

This hotel was a little run down. Property would benefit from upkeep.

Great facility. Clean. Staff were very nice

I will say the water pressure was good

Very nice

Very nice clean and had continental breakfast The shower was not hot enough.. the water in the sink was hotter than the shower.. and no weights in the gym.

Clean room

Clean room and restrooms.. Beds were extra comfortable!! Staff was very professional

Cheap hotel with bad breakfast, only benefit is close to airport, bathtub doesn’t drain

a very decent place, clean rooms, Breakfast dont have a lot of varieties but something to start the day with. Walkable to ihop.

Very clean and the staff was very friendly and helpful

The hotel itself was nice, staff was great BUT there was no way to sleep there, the walls are paper thin, you can hear absolutely everything going on around you. Will definitely not stay here again.

The shower leaked, the room smelled like dog and the sheets smelled like dog. In the middle of the night I turned on the lights and the table holding the TV had roaches crawling on it. The roaches scattered after I turned on the lights.

Very nice!

Expedia reservation was not in system. Staff fantastic at fixing issue.

Awesome! It is well located and safe.

Overall a good hotel for the price. Staff was friendly. Hotel and room was a bit older, bit still clean. Breakfast was good.

It was ok. Coffee was pretty bad, but staff was nice. Breakfast was not good. Hard biscuits. Luckily an ihop next door.

The hallways and lobby smelled like weed. The room was clean but the toilet ran funny and my father in law had a room too and he went to turn the shower on and the shower knob fell off and we let the front desk know and they didnt do anything to fix it like they said they would.

Great staff. Quick check in. Clean room. Good towels.

Good!!!

Very Clean Good Staff

Very nice staff

Clean room. Staff were very nice

Clean room, staff was very friendly

Rooms were clean and the entire facility was well maintained

There was pubic hair in the bed, hair in the refrigerator, what look like makeup on the bathroom light switch, but I was far too exhausted to go try to get another room when I arrived, so I just put up with it. Staff was nice so that at least was a plus.

Small and had an odor. Very out dated

Room was great and clean, good breakfast, Melanie was awesome and super helpful! Most of the staff was very friendly. Two big spiders in our room only down side but aside from that place was good and safe and close to six flags and sport venues

Yes, the rooms are small, but coat racks excellent! Bathroom very functional, plenty of clothes hangers (thank you). AC kept me warm and toasty It is a bit pricey for what it is, not for much. Yes they could do a lot better for the gym, there is hospitality area next to that does not appear to be used much could expand the gym and make it better. Also can have a better breakfast it's ok could be better

Hotel was clean

Very clean nice employees were real sweet

This was one of my best stays I had at a hotel by far. Thank you Spark!

Staff was great, bed a little rough on my back

2nd room she found a pubic gair, a faucet about to fall off the wall and cockroaches. She is now looking for a new place to stay but is developing an itch that has become a radh and is working its way up get armand neck. We are disgusted. The front desk clerk has been very apologetic and helpful. u

The rule spotless. Very clean the staff was wonderful very respectful and very nice and kind. I will be planning another trip going back

Great room and tv

The staff was great. Room they need to clean everyday. We stayed from Friday/Monday & room was never cleaned

No issue. Got there very late. Staff was very friendly.

Great great great!!

The staff went above and beyond to make our stay pleasant. The hotel is very clean and our beds were very comfortable. The location is super convenient to get to Six Flags. I certainly would stay there again.

Clean and friendly staff

Parking was great. Should have more variety of breakfast

Room had a funky smell. Besides that everything was good.

Had 2 rooms. We stayed 4 days n housekeeping never went to clean or collect trash. Went to complain, staff said they didn't have anyone to collect the trash, then gave me a bag and said to collect the trash there. They said they would make sure it was cleaned next day but they never went. Asked for clean towels since they haven't replaced them and they said they didn't have enough for my 2 rooms. Had to go up and down to talk to staff because the phone in the room was just for "show" because it was not connected to any outlet or had a cord to connect to an outlet. Outdoor doors were kept unlocked without needing a key to access facility. Elevator makes loud noises and rumbles. Every night we were locked out of both our rooms. Every night after trying to go in our room, we had to go downstairs and get our keys rescanned.

Toilet backed up multiple times. Phone in the room did not have a card, so it was inoperable. No room service scheduled because it was every other day. Cleanliness is not displayed throughout the hotel. Unfortunately, this was my second stay to give the hotel another chance because my first stay was not nice.

Clean and staff was super nice

My room was spotless and well-designed, with a cozy bed and everything set up to make guests feel at home. I also loved how safe and quiet the property felt. The location is super convenient—close to restaurants, shopping, and major attractions, which made getting around really easy. I would definitely stay here again and highly recommend it to anyone visiting the area!

The photos of the bathroom in the rooms online is very misleading. My shower handle and faucet were so loose that when I went to turn it on, the entire thing felt like it was going to fall off. The drain was corroded and mold in the grout tile. Would not recommend booking .

Staff was very friendly and accommodating. He allowed us to check in early after our long flight and it was greatly appreciated!

Cleaniess of the Room and Staff was Very Polite & Professional. Will Stay Again in the Future!

The pictures online of the property do not match. Rooms smelled and there are roaches. I actually have a photo of a roach in the restroom.

The staff was great. The room was clean but needs some minor repairs, like the tub. The a/c did not cool the room

I felt comfortable and welcomed to be there.

Its dirty

Very limited options for breakfast, No pancakes, no eggs/waffles, no bacon or sausage, this place needs an update bad,,, Never stay there again!!!

Clean rooms, friendly staff

Its kind of a funky entrance but close to Dennys so that was cool too since the hotel bf is "continental".

Courteous and helpful staff, very quick to answer questions and give us supplies when needed. Definitely would recommend this hotel!

Absolutely loved it. The rooms were just a little humid.

Staff at the front counter were super friendly!

Everything was great!

Thank you.

The staff was friendly and helpful, but the area felt unsafe and the hotel didn’t seem new as advertised. While checking in, a man attempted to kick in a nearby door, which made us feel very uneasy. As locals from Las Vegas, we’ve never felt this uncomfortable before unfortunately, I wouldn’t stay here again.

People in other rooms were running around and slamming doors all night, and there was no customer management, so I couldn't sleep. But the desk staff (night duty) was so nice.

The room was clean but it had gnats flying around the room especially in the bathroom!

The overall appearance of the hotel was great

Was overall clean and close to everything

Loss 100% of our money.

Fine but not great. Limited parking meant parking in the lot further away and walking a ways to the front door, in the dark, past some homeless people sleeping outside, didn’t feel so safe. Room was clean but thin walls and doors meant we could hear everyone and everything. No plug for the bathtub meant no bath for little kids. Breakfast wasn’t great: stale bagels and tiny muffins, nothing warm. For the price, not really worth it. Won’t book a Spark by Hilton again .

Clean and excellent staffs.

Clean room

Bathroom toilet wasn’t working

The room smells and there was hair on the bathroom sink and it was not as clean. The smell in the rooms are not fresh or on the hallways. The lobby was nice. Could have been better!

Will not return to the property due to the roaches. This single fact makes one not want to eat the breakfast.

Check in and check out was easy. If you dont return early you wont get parking near the hotel and will need to park in the extended parking area. Breakfast didnt offer allot of options but you do get a discount at IHOP. Would stay here again on my next girls trip.

No complaints clean and great

Check in was 3pm but room wasn’t ready until about 3:45pm. Pushed back plans for the game an hour but, was good other than that. I would recommend to family or friends.

Love it

Friendly

Staff was friendly and great

Good for price. Good for short stays. Quiet and mostly clean. The hot water in the shower cut off one night, but was fine the other night. Would stay again.

All good

Very nice. The staff were polite and helpful.

The area wasnt congested with traffic. There was an ihop adjoining the hotel but we didnt eat there because there were only two people working at the time. The parking wasnt very good as we had to park in a gated area next door and seemed a little inconvenient to walk back a little farther. Hotel room and facility was clean and staff friendly.

Best place

Checking was easy. The staff was so helpful. Rooms were in good condition. When I went into my room. The air conditioning was on. It doesn't seem like much but little things like that mean a lot. I would recommend this place to everyone.

Clean room, friendly staff, convenient parking.

H

Rooms have no microwaves

Clean and loved the lighting inside room.

Toilet did not work. Tub was dirty. Smelled like mold

Everything was clean! The staff were so amazing!! I would stay there again!!!

Great property close to everything staff was super friendly and sweet

Good stay. Bed was very comfortable. Not a big breakfast selection but I enjoyed the yogurt station. Close to lots of attractions. I would stay here again.

Overall stay was decent; Staff was really nice. The only thing cleanliness of room wasn't really up to my standards. Stains on the bed linen, I requested new sheets front desk to put on bed, hair strands in bathroom on the counter and sink. And the mini fridge was broken and was leaking water onto the carpet. I only notice later because I walked barefoot in the room. (I never walk barefoot on hotel floors) Other than the terrible of smell smoke on floor I was on. Stay wasn't too bad. This is good for a quick one night stay

Great location

I was unable to sleep the first night due to being a place in a sharable door room, next to a family that had children’s crying all day also the family was very loud talking, very disappointing, this hotel does not count with noise cancellation at all.

Pet friendly. Amazing and friendly staff. I will be staying here again

there was nats in the shower which made showering very uncomfortable.

Friendly staff, clean room, nice view.

Great service from all the staff…front desk, breakfast service personnel…just great service! Comfortable bed. Small rooms. Good location to AT&T stadium.

Friendly staff, clean rooms, nice pool, affordable. Really great stay.

Small hotel, but cute and clean. With everything close by. Loved my stay. Ihop right next door

Would never recommend this place. A lot better places to stay at. Overall was a nightmare.

Nice hotel to stay in

Clean closecto airport breakfast

Quick fly in staff was amazing. Definitely will come back

We had a TV that had issues with the audio always on mute, we had to go twice in our stay to be taking care, the first time it did second time they didn’t repair ir, we just gave up. The shower was a bit outdated and had stains on the wall. We stayed for 3 nights (4 days) they didn’t come to change the towels or do the beds.

The hotel was decent and worked fine for a short 24–48 hour stay. The hallways tend to feel warm, and the AC system is definitely older, matching the age of the building. The elevators also show their age, only capable of holding about four people at a time, which can be inconvenient. Breakfast is complimentary but very limited, offering only bagels, boiled eggs, cereal, and yogurt. The staff are friendly and accommodating, which was a plus. However, the items advertised as available for purchase were a bit misleading and not as expected. Overall, this place is fine for a quick stop, but I wouldn’t recommend it for long-term lodging.

This hotel is close to shoping

No complaints

No microwave in room, no coffee pot in room, no ice bucket in room, went to take a bath and something was going on and pulled a foot long wad of hair from the tub. My disabled 10 year old daughter got the flu in the middle of the night and ran to the bathroom to throw up and got a little on the sheets and a little on the floor we cleaned it up with a towel (not colored throw up). We cleaned the room put everything in trash can took covers off put in a pile with towels 30mins after we left they tried to charge our card 100.00. we told them no way for a little bit of throw up on a towel!! Still tried to charge us... Walking in the door to go to our room both days a man was sitting out side smoking weed where my kids had to walk though it. Older looking hotel repainted. Breakfast is just bagels and muffins which me nor my daughter can eat bread or sugar. Front desk lady was very nice when we checked in.

Solid place to stay for a family trip.

My experience at this hotel was excellent. The staff was really friendly and went above and beyond to make sure your stay was great. I recommend this property and will stay here again when I come back to Dallas area.

Their accessibility room and roll in shower did not have a shower bench available. I had asked if they had a portable shower chair the representative was finding out for me, however they never touched base back with me if they have found it or not. I had to go buy a chair to be able to shower.

Recommend hotel to friends

Thank you so much for quick fast clean attentive service we appreciate it

Very nice, quiet, and clean! Close to almost anything you need.

Great for a quick stay! Beds are comfy but bring extra pillows there is 1 on each side andvthey are kinda flat. Staff was very helpful and friendly. Location is great with an Ihop in the parking lot. The continental breakfast is not a hot breakfast but had cereal and muffins. The pool was very nice and is outside. Will definitely stay again.

Great price and the entrance to the hotel kind of confusing but the room was nice

It’s not the biggest or anything like that but Beds were comfortable. Staff was absolutely nice and attentive. It was clean. Parking is free and easy to access the hotel. I would definitely stay here again.

Wasn’t planning my mom to end up in the hospital called hotel to see if I can get a credit or move the date to another date. Well they said no, the person I talked to said who care if she in the hospital you booked and we don’t care. Very disappointed lost my money. This was my first time staying here not again. Other hotels do make arrangements with you and work with you. Sad that this is how they do business you can’t predict accidents or situations. I even told them I have paperwork and there response who cares

I HOP and other eating places in walking distance

Staff is amazing and friendly, hotel is very clean. But the rooms are very small and crowded

Do not book through hotels.com if you make a mistake they will not refund you your money back. Hotel.com is a scam do not use them. I was booking for this hotel I paid my money in the wrong date popped up. I tried to change they would not let me change and they did not refund me my money

I have a thing for customer service because it really makes a huge difference in travel. I was greeted and smiled at often. Grateful for people like Janice at the front desk. The place over all was clean, just wished our trashes were cleared out more often. Im sure I could have voiced it and it would've been taken care of. The breakfast first few days had boiled eggs then it didnt, but IHOP a fee feet away has a hotel discount, which was a plus. Beds were comfy!

All of them was helpful staff, I felt very welcome on my Extravaganza 2025 Convention!

The stay was lovely. We enjoyed the hotel. The staff was was great. The company memory breakfast was OK overall we enjoyed ourselves.

Great!

Rude front desk worker

The hotel was quiet. The staff was nice. But I had to kill a roach in the room on Friday night and had a cricket in the room when I woke up on Saturday morning. The vibe felt as if it was an updated Motel 6. Flushing the toilet took ten minutes (exaggerating) for the water to go down. I won’t be back to this location.

Ok

My clothes were damped like from just being in the room hanging which I thought was so odd but the carpet felt the same. Not wet but like humid and I’ve been to hotels with AC on and this was a first.

Manager was excellent

Was able pennnzn

Room was small, but clean. The beds are comfortable. The staff was friendly. Location was perfect. Only complaint was our room was close to the elevator and we could hear all noise and dings.

The hotel seemed dated. The staff was very friendly. Our bathroom had hair on the floor. The breakfast was lacking.

Smelled of mildew in the room and the covers did not smell fresh. The room we had was very small. No hot breakfast as advertised. Took a shower and the tube clogged up. Had to have maintenance come the next morning. Could not fix the clog, so we had to change rooms. The 1st room was not acceptable. While the very nice young lady was trying to find a suitable room (3), we decided to just check. out. Will Not return. Stayed 1 night...

Modern amenities

Would stay again

The bed was comfortable but the bath tub appeared old and dingy. Even though this is something that can't be controlled by staff, the entire floor we were staying in, reeked of marijuana.

Horrible experience with bugs and bites in the room. Thought it would be better maintain being a Hilton brand hotel. Wife had a total of twenty bites all over her body and it is still swelling.

Clean hotel

The building is very dated- I should have read more reviews before booking. Cracked ceilings, shower curtains that don't fit properly, refrigerator in room plugged in and running but not cold. I booked for 2 nights. Would have checked out early and found another room elsewhere, but it wasn't in my budget and I knew I wouldn't get refunded for the 2nd night. Only friendly staff was at checkout. Very sweet young lady. I would not recommend this hotel. Also hard to get to- sharing a lot with overrun dumpsters and thrown out furniture.

This is a renovated hotel- or a renovation in progress. It was clean enough but the bathroom didn’t seem to have a fan so the room felt a little damp. The breakfast was basic but it did the trick. The staff was very friendly.

Breakfast was not good

I enjoyed my stay at Spark by Hilton. The hotel is newly renovated and very clean. Staff was pleasant and very welcoming. The room was clean and Lily renovated. The breakfast was continental style, including a bagel bar, muffins, juice, and yogurt. They also have cereal and coffee, which was nice as well. I would definitely stay there again.

Staff were excellent and friendly. You can tell they've done a lot of work to the hotel, but it's still a little rough. Smelled like mildew in the halls. You could tell the ac had leaked in my room at some point as the floor around it was wet. But it did the job, it was a safe place to stay, there was no signs of uncleanliness or bugs.

Fast friendly service. Allows early check in which was great traveling from another state. The only thing I was disappointed in was the breakfast.

Room smaller in person and floor was dirty

The price included a complementary breakfast but there were many empty items from the start of the breakfast. When I asked for eggs, the lady just answered they didn’t get any. No sympathy nor apologies as it’s normal. Talking to her was like asking for automatic pushbacks.

My stay was amazing for me and my family. It was perfect for our nice weekend getaway. The hotel is in a nice area with great amenities. The hotel staff were nice and helpful also.

.......

The pool it was safe the staff was very polite

Great place. Well stay again

Loved my stay, staff was amazing, Hotel was clean!

Everything was great and the accommodations were convenient.

Got stuck in an elevator! Very scary & traumatizing for my children… stayed 3 nights our room was never cleaned or got new towels or anything.

Clean

There were no cups in room. There was a damp feeling to items we had in the room.

The smell of Fabulosa cleaner was so strong in this hotel, I had to leave. I've never had this issue in a hotel before. So if you are sensitive to chemicals, be informed. They are heavy on the use of this cleaner in all areas of the hotel.

Great stay.

Easy access,cleanliness, friendly, comfortable

Clean, friendly comfortable

I was there five days before they came and cleaned my room. I had to tell him twice and I had to go downstairs and get my own towels. I have never ever experienced this before in a hotel.

.

I didnt get to stay

It was fine

The elevator door feel off so it was out of service for the night but got fixed and was in service the next morning

On the celling,, so many mosquito flying around room

I'm in Dallas 1 night for work

Understaffed, too

We didn’t get our rooms cleaned until five days. They kept telling us they’re gonna do it, but they didn’t do it.

Good clean place just not very good parking

Substandard property. Clearly a refurbished former other brand. But not refurbished very well. Never again. Hilton should do better if they are going to put their name on it.

I enjoyed my room and the service I had my only dislike is as someone that's solo my room shouldn't have been a conjoined room with a family that has toddlers. They made so much noise and ran around majority of the night and in the morning!

Staff was nice

The restroom flooded from flushing the toilet. Overall this hotel is one of many “remodeled “ hotels but everything is still old. Oh and also a few girls got stuck in the elevator, they had to call rescue. So if you honestly have no other choice to be near the globe life field I honestly don’t recommend.

Loved that it was close to places we were going to. Convenience was great! Upon entering room, assaulted by extremely strong bleach smell. Bathroom could’ve used grab bar outside shower. No air ventilation in bathroom. Toilet took FOREVER to flush, had to hold lever down. No ice machine on floor even tho there was a sign so had to go down to first floor. Staff was very friendly!

Nice bed and pillows. Room was clean. Had a good air conditioner. No coffee maker, but I think you can request one. Rug in hallway was stained. Elevators broke down and the lobby was warm.

I will continue to stay

One night stay to attended the second night of a sold out concert, checking in the day of at 4 pm, only to be told that there were no rooms ready for check-in. Several families were sitting in the lobby waiting for their rooms as well. From that point, it was well after 6pm before we were given a room key, which i was told that housekeeping was just finishing up, but should be done in about 5 minutes. We go to car for luggage then to the room, but housekeeping was still there cleaning. Waited another 5-10 minutes in the narrow hallway before they were finished. After driving most of the day, we needed to freshen up and get ready for rhe concert that started at 7:30, which we ended up being late for, due to the room situation. Upon returning from concert, we noticed one of the elevator doors were torn off, so we got on the other elevator, along with two other people. The elevator doors closed and it attempted to lift, but got stuck on floor 1. None of the buttons worked to open it, no response from the HELP button. My 11 year old daughter was having a panic attack. I had to call the main number of the hotel and let them know we were all stuck on the elevator. The doors eventually opened and we were able to get off. The clerk laughed it off as if it happened all the time. We had to take the stairs back to our room on the 3rd floor. They seemed to be working fine at checkout. The daytime clerks were exceptionally nice and apologetic.

I love the check in staff! They were so friendly and amazing! I didn’t catch the guy’s name who worked the night shift on the June 7th, but big shout out to him for helping with band aids and the alcohol wipes! That was so kind of you!

Apart from the problem with one of the elevators, everything was ok. Fair price for a fair service.

Clean and staff was great

I was extremely disappointed with my stay. Upon checking into my room, I noticed a blood stain on the bedsheet, which is completely unacceptable and raises serious concerns about the cleanliness and hygiene standards at this property. It was unsettling and made me question whether the bedding had been changed at all. I reported it to the front desk, but the response was slow and lacked any real apology or urgency. This experience ruined what was supposed to be a comfortable stay. I would not recommend this place until they significantly improve their housekeeping standards.

I arrived for check in around 11:45 pm as I had a late flight when I arrived the lobby smelled like weed, there was a man standing around out front. I felt immediately uncomfortable and asked to change my reservation from two nights to one then a guest comes out yelling down the hall to pop her popcorn. I then said never mind just cancel my reservation and was told since I booked through hotels.com the agent was not able to cancel it. I sat in the front lobby and called and uber to pick me up. When I got to a safe and secure location I asked to cancel this reservation and put on hold the chat agent was trying to cal back to the hotel no answer because I a single woman and kid traveling alone didn’t feel safe staying at this location. Learning the next day the hotel charged me a no show fee when I in fact showed up just didn’t feel safe and left.

Not the best or cleanest

Staff was very friendly and accommodating/ areas were clean and beds are comfty! But their facilities were lacking— elevator was out of service and so was the washing machine. It was very inconvenient- hopefully this gets resolved soon.

Smell like weed everywhere

I love it here

A

I love the white and the black guy they were so sweet hospitality was great but the black lady in the morning I ask for towels and she said she couldn’t get them for me

I did not the smell of the Hotel. It smelled of mildew. The hot water went out on my last day. Had to get a late check out. The parking was terrible, had to park in the next parking lot that had a gate dividing it from the Hotel. I saw gnats around the front desk when I checked in, so it was a no go for the free breakfast.

There was NO shower curtain!

Woke up to no hot water at all to take a shower and the person at the front desk act like wasn’t nothing wrong with it . When we had another family member saying the same thing theirs wasn’t working !!!!

As for the hotel it was nice and clean and staff was very friendly .As for our night was a nightmare. We were on the 2nd floor and it was full of teenagers acting like fools. They were knocking on doors and slamming doors and running away screaming. Not a parent or adult in sight. yes I thought about calling the front desk. Not sure if it would’ve done good or not with no parents or adults to supervise the kids. Finally around 6am they stopped. I spent 120 dollars to get no sleep.

Not pleased ran down hotel need upgrading outdated

Perfect location to airport and located perfectly between Dallas and Fort Worth with easy access to everything we needed while in town

Spark is a new concept brand for Hilton. They are 100% nonsmoking and seem to be designed to be a bit minimalistic- no excess room service (it comes every other day unless requested otherwise), a coffee bar in the lobby instead of in each room, etc. Great bagel and muffin bar in the morning with a few extra items to choose from. My only advice is to grab a couple of coffee cups from the coffee bar on your way to the room as they do not provide any in your room or bathroom for brushing teeth, etc. Fridge is available in the rooms, beds comfortable. Other than the cups missing from the room, it had everything we needed for a comfortable and enjoyable single night stay. We would use Spark again.

Everyone was super friendly and nice. Any time I called with any questions Courtney and Janice were both extremely sweet and answered every question I had. They made you feel so welcome and were so patient and kind. Mrs Janis greeted us with a smile and said •Good Morning” as we were walking down to breakfast. The world needs more people like her. People like Mrs Janice make the world a better place. I appreciate her kindness so much. I will be back and will choose this hotel again next time I am back in Texas

The staff was very nice and friendly. Professional. Property was located near six flags, AT&T stadium, globe life field. The property was very clean and exactly as described.

No complaints. Hotel in great location. Will use again

It smelled a little bad, the elevator is very noisy

Hotel needs a renovation

Staff very friendly and helpful

Really liked the friendliness of the staff. The rooms were well layed out and had wverything we needed. The breakfast bagel bar was well equipped for a continental breakfast. We would stay here again.

This place was super clean and quiet. The beds are super comfortable. The staff were nice and respectful. Great experience will come stay again.

This hotel had amazing service which made it a good stay. It’s not in the best area and a little hard to get to, but it’s clean and comfortable

Right off the freeway and close to the stadiums

I have stayed there twice both times the service was good. The people were friendly rooms were clean. The breakfast isn’t what I’m used to and there’s no coffee pot in the room but overall was a nice place.

It was really close to the stadium. Staff was friendly and stay was clean.

For the price this is a great spot. Close to all things in Arlington without having to get on the HWY.

Great place

Friendly staff. I stayed for a solo trip & i felt really safe at this location

Staff was excellent. It was clean. Beds were comfortable.

Justine at the front desk checked me in and I have never felt so much southern hospitality. She was amazing , professional and made the trip ten times better.

It was not the greatest. Luckily we only stayed one night. When we arrived two police officers were outside and it did not feel like the safest neighborhood. Next morning the whole hotel had no hot water. Managment couldn’t tell anyone why and they offered no alternatives or compensation. I thought this would be nice hotel being part of the Hilton but I was extremely disappointed. Don’t plan on staying in that brand again

Very comfy beds!

Everything was good. Staff was friendly and room was nice and clean. Great room, esp for the price!

Had to change rooms due to a smoker. They also had covered up the smoke detector and it went unnoticed by housekeeping. 2nd room - toilet kept running, tub and toliet were not clean, got bites in 3 different areas on my body. The front desk and service were good. Rooms just need to be cleaned better and restrooms updated.

Worst hotel experience. Cold showers and noisy guests till 4 am

We stayed at the hotel for 2 days and we had no hot water for 1 1/2 days of our stay. Our room smelled of sewage and marijuana for our entire stay. We were highly disappointed in the stay.

Decent place to stay; but no hot water.

Jax was amazing ... and very curtious and efficent

We were in Grand Prairie for a series of Rangers games. I wanted a hotel that was not super expensive and this literally fit the bill. The hotel was staff was kind and efficient. Overall the hotel was very basic but clean and served it's purpose. My kids swam even though the pool was not heated and had a great time. We did not eat breakfast there so I cannot speak to that. I would stay here again.

While the room was clean, the bathroom in particular was not kept up very well. Paint pealing and rust in the tub. Also had to ask for an additional roll of toilet paper as only one was present for my two-night stay; upon calling the front desk, I was informed I would need to come downstairs to get it

Good for business. I could tell its been renovated. Looks good. Still tidying up little loose ends but good for a quick business trip. Stayed here twice and it has been pretty good.

The room was clean for our 2 day stay. No issues with the staff.

My stay was average. Had everything I needed to get through my weekend. There was hair in the shower and on the floor in the restroom. I asked for housekeeping to reclean the restroom but it wasn’t done. Very disappointing. Everything else was okay.

The place was nice for a one night stay. It could use some updating. The hotel staff was very nice.

Amazing

Nice property. The only things I would have to complain about is not having a microwave in the room and refrigerator not keeping cool( barely keep an insulin pen cold)

This hotel was great, clean, everything is new so you can enjoy a good time here

Great

The area was great everyone was nice everything was in reach. I would recommend this hotel.

BUGS!

They tried to charge me again , after paying hotels.com

Good value for the price.

Comfortable bed, lots of dining options within a few miles. Will stay again.

I booked the hotel without looking at reviews. All reviews were bad, but I didn’t think it was bad. The room was on the smaller side but it was fine.

This was one of the lowest quality places I have stayed under the Hilton brand. Definitely an old hotel that was given a face-lift and branded under Hilton. Breakfast was bagels yogurt and some apples/oranges - but it was well stocked and everything was very clean there. At the end of the day it’s your money and there are better options in the area.

Hotel chains need to realize that most travelers do not need to bathtub. I walk in shower would be so much better. The stopper in the tub was missing so even if you wanted to use the tub you could not. The water pressure in the toilet was reallylow and hotels need to put it full size toilet. The toilet seemed to be on the small size. The room was clean but smaller then other hotels. The area was nice a the common area of the building was nice and the staff was friendly. What i found strange was the sign that started "For your convenience, the room will be cleaned every other day ". We had three adults in our room so we would have to lay the bath towels on the bed or desk so they could dry if we would have stayed longer than one night. This does not make things convenient in any way. All and all the hotel was nice but a lot of small things need some more looking into.

Great place to stay

Bed was comfortable, was pleased with the hotel as a whole, but the breakfast left a lot to be desired. Bagels, muffins, and a small choice of fruit and yogurt is not a breakfast we are used to even at cheaper hotels.

I loved it

Staff services

I enjoyed my stay here. Friendly staff and nice rooms. Quiet and conveniently located few minutes to most things including airport.

After several flight delays we were stuck in Dallas overnight. I booked hotel through Hotels.com late in evening and very tired. Got to hotel and long at check in. Even though I paid for my hotel I was told there were no rooms. There were rooms but no one to clean them. Very upsetting to many in line. I need a refund.

QUIET, CLEAN

The bathrooms did not have a fan. There was a hair in the bathtub and the ceiling was too low for the bathroom.

Clean

Decided to sleep on top of the bed, than inside the tucked “hairy” bed. Staff I encountered at the reception were nice and welcoming. Room roof chipping off in certain areas and toilet bowl clean but old. For a one night, I slept off and continued about my business early the next morning.

Their was no hot water during my stay!! Hotel said everyone would get a 20% refund, but never received one.

No rooms I want my money back today or I will sleep on the floor

Hotel was good, staff was very friendly and went above and beyond if we had any problems or concerns. They were quick to resolve any issues. Bfast could have a few more options, but would definitely stay again.

Clean hotel with extremely friendly staff. Bagel bar for breakfast. Next to iHop. Convenient. Close to Six Flags. Very comfortable lobby with nice fixtures and chairs. Pillows super soft.

Room had issues, had to be moved to another room. The “new” room wasn’t any better. Would never stay here again. Staff was nice and all but I would not stay again.

While the hotel was itself was fine (definitely an older property that has been upgraded) the clientele was an issue. Was awoken multiple times by two different groups who decided to spend hours hollering in their room during the night.

Thank you

They gave us a hard time bc we didn’t have a confirmation number. We only had the itinerary number from hotels.com. We booked 3 rooms but they told us we only booked 2 even though we paid when we booked them. Not sure that I will book through hotels.com Again.

Disgusting! I need a refund

Start the day off no coffee in the rooms, I had to get all the way dressed to go downstairs to get coffee in the lobby. That is where I was told we would have a complementary breakfast bagels, yogurt, and oatmeal. To me very cheap than to top it off there was no hot water in the entire building. After talking with front desk they claimed the hot water situation was being effected by many more hotels. I guess to make it sound better. Needless to say my wife wasn’t very happy to not have hot water in the morning shower or to even brush her teeth. I was very disappointed and unsatisfied with my service this weekend. 2-22-25

The room was nice & clean.

There was no hot water the entire weekend

Had a bad experience with the property. There was no hot water, and as a result we had to pack up and transfer to another hotel. The room at the new hotel had no refrigerator and outdated equipment.

There was no hot water at all

No hot water

I liked it the front staff was helpful and nice the hotel was clean but there was something on the bed rim and it was something and the wash room was nasty

Average and expect the price value.

Good price. Comfortable beds.

I booked this stay for my friend's birthday weekend. The staff was incredible and very kind. Whenever I had a question they were always there to assist me. I also liked that there were several restaurants around the area. This is a great hotel and very affordable. The only thing that I would comment on is my rooms phone did not work and the wiring was out of place. However all I had to do was go to the lobby and ask for the things I needed or if I just had questions, I knew that the hotel staff would be there to answer it.

Our only complaint was the breakfast. (Bagels, yogurt & a very select choice of fruit.) Coffee was good however.

Staff was amazing. Room was clean and beds were comfortable. Location is a little tough to get to with traffic and GPS directions from the south. Safest way to get there is to go to the light and turn back thru the office park driveway.

Remolded turned in to new hilton property. Just opened 3,4 months. Looks good. I Can tell it will be a good place. Worked well for me, business traveler. Location and price point. Hope it stays that price.

The only I can complain about is the selection of streaming services your limited to, otherwise everything's great.

Great

Spent 3 days and no one came to clean my room

⭐️ ⭐️⭐️⭐️⭐️

Great

Newly remodeled hotel with new furniture and fittings in the room. Nice staff with rooms cleaned every other day.

Do better with breakfast choices

Was good

The first two days the staff was awesome, it was not till my last day when I tried to check out that the gentleman was very rude. Their was no one at the front desk I heard noise coming from the pantry so I went to go knock he swung the door opened and asked what I wanted I told him that I needed to check out he snatched my room cards and said your good and proceeded to slam the door. They do have a sign in the room stating that room service will go every other day of the stay however we did not get any room service.

Great stay, beds were so comfy! great location! Breakfast needs more options

The Staff! They always greeted you with the smile, a hello and were always ready to help answer any questions.

I absolutely love our stay here at sparks and would recommend! I know I’ll be back

Staff was great and the room was nice

The room was nice and clean. The bed and pillows were comfy!! The elevators were a little sketchy with only 3 to 4 visitors allowed to ride at a time. The breakfast was bagels, yogurt or muffins. Lobby area very clean and the staff was super friendly and helpful!! Parking is somewhat limited and we had to park in an empty lot that was overgrown and full of semi trailers.