Doubletree by Hilton Harrisonburg

Ok

My stay with my family was just what I expected. Good

Clean and comfortable

Friendly staff

I first want to say the location is good ,not the perfect to stay at with other hotels around this hotel. When I first saw it before I got out of my car was that it is a old building and the hotel is on a side road off the road.So we went in the feont staff was not a happy person. Got room keys and went up to our room . The one elverator was broken on the other side if hotel . Its out dated hotel. The room was clean and the pool area was great but the pictures they put on there sites are not what you are getting . The restaurant they have is ok. The food is ok . Very disappointing and will never stay there again. We had a group of people also and they said the same thing .

Good

Very great staff, extremely clean and the best place to stay . Everything was awesome

Positives, free parking and pleasant front desk person.

Enjoyed the stay and staff was amazing. However, the water on the floor in the hall from the elevator was so deep that I got my pant legs wet. Also, I don’t think the hall on the 4th floor had been swept in weeks.

The hotel itself is quite old, but the rooms have been updated. The restaurant and bar is only open a couple hours a day, and not the hours that are posted even on their own QR code link in the room. A lot of the rooms face the indoor pool, which means you can smell chlorine in your room and any kind of noise at the pool, i.e. kids running and playing sounds as if it’s right in your room. In my case, I was trying to go to sleep by 9 o’clock, so I could get up and out by four or five in the morning, and of course that’s when a family decided to take their young kids to the pool yelling and screaming… They were having a good time, but I was not. The staff were less than helpful, when I called the place a room service order during the hours at the restaurant and room are supposed to be open. They told me the restaurant was not open for another hour, and I mentioned that I was surprised because I just used their QR code link and it said the restaurant was open and they just said “well it’s not” and then they hung up. Breakfast was not included in the price, which is a surprise… There’s literally a very similar hotel in the parking lot beside it. That does include breakfast for less than what I paid to stay here. That hotel looked just as nice as this one, I should’ve stayed there.

It was nice!

And very comfy and classy room.

Superb

Upon arrival I asked for a handicapped accessible room. No problem with that request. Room was nice and walk in shower was great. Staff was very helpful and friendly. Would stay there again. Parking was also a plus.

The staff were helpful but the bathroom was not clean

hotel was amazing. Clean, comfortable, and very nice!

There no free breakfast There no free breakfast

There no free breakfast

Very good

Exceptional

the room was clean, but the rest of the hotel wasn't.

Coffee ended early and just wasn't aware of the timing when it was there from and til. My first room looked at a closet and had a chlorine smell. I think guests need to know that in advance and definitely a lower price if you choose to stay in that room.

Around 10pm children run in front at my room and Knock on my door. Not only one time ! I'm call at front desk and the said change for other room For this around 10.45pm I'm so close call at 911 because the child not stop the knock my door and running. This morning in my check out the front desk says the return my money back . Is with you company. Please make the money back Thanks so much!

This hotel is clean, the staff is lovely and the beds are comfortable. Oddly, many of the rooms do not have windows to the outside, but rather windows to the indoor pool. As a result the rooms do smell a bit of chlorine. The rooms are also well designed and decorated but very dark!

Our room appeared clean however- the lights were so dim , we couldn’t see ! There were 2 bedside lamps, ( very dim) and one dim light in the foyer. Bathroom was a little better , but the lighted makeup mirror was dim and apparently installed by a short person as I had to stoop to use it. We did have a sliding glass door , but the only thing we could see was a hallway , so no light there either.

Passable

Booked for the bar amenity was closed because the cook called in!!!

Stay 3 nights and never received housekeeping. Other than that good.

everything was great.

Exelente

Great room; I’d definitely return. Hotel was centrally located.

I skipped Breakfast, I needed to get going, parking was fine, road entrance was confusing, maybe just road construction issues.

Very good

The spacious rooms were well laid out, indoor pool area was very clean. Layout of the rooms and lobby were well accessible for someone in a wheelchair/crutches. Plenty of parking. Front Desk staff was very friendly and visible. The hotel was easily accessible from the interstate. The location included a restaurant/bar area that provided a nice place to eat, either in house orders or takeaway. There was only 1 lamp in the room which made the space very dark and overall uncomfortable. No other lighting except from the bathroom and opening the curtains did not help as the parking lot lighting was dim.

The spacious rooms were well laid out, indoor pool area was very clean. Layout of the rooms and lobby were well accessible for someone in a wheelchair/crutches. Plenty of parking. Front Desk staff was very friendly and visible. The hotel was easily accessible from the interstate. The location included a restaurant/bar area that provided a nice place to eat, either in house orders or takeaway. There was only 1 lamp in the room which made the space very dark and overall uncomfortable. No other lighting except from the bathroom and opening the curtains did not help as the parking lot lighting was dim.

bathroom was a bit too small. The makeup mirror light didn't work

Housekeeping did not clean my room until the last night after I had to request the service.

Comments on our room: lighting was not good with only three lamps. The bathroom is poorly designed. The commode is parked next to the shower door with only one foot of clearance width to squeeze through to enter the shower while there was 3 feet of empty space on the other side of the commode. The door into the shower/commode room opened directly in front of the commode with only 1/4” clearance. No towel racks anywhere so towels had to be hung on the glass shower divider.

Don’t stay in this hotel. It is dirty smells and the restaurant for breakfast makes you wait for hours to take order or serve

We did not stay and would really like our money back. The hotel said Expedia has to refund us. The room smelled AWFUL like pungent cinnamon and fish, and they were fully booked/claimed not other rooms.

Superb

The bathroom amenities were empty upon arrival and the room never got made up and we left the hotel at 8:15 and returned at 4:45. By 5:25 I just asked for new towels.

Staff was friendly and the hotel room and pool area were super clean and inviting. Our family had a great stay here and would recommend to any families needing a nice nights sleep with a great pool for the kids to unwind in after a long drive.

We stayed here for one night during our James Madison tour, and I would not recommend this hotel. Our room had a huge gap under the door, the shower tile was cracked, and the floor was nasty, there was no coffee in the hotel lobby during our stay, etc. There are many other hotels in the area to choose from. We picked this one for the Hilton honor points.

Room smelled of cigarette smoke

The location was fine, a bit confusing to find the entrance. The staff was very accommodating. The bathroom was nice. The proximity to Buc'ees is great. Breakfast was a little confusing. The listing said breakfast was included but we were not offered any information about it. We had to ask. The room was a little smelly.

The location was fine, a bit confusing to find the entrance. The staff was very accommodating. The bathroom was nice. The proximity to Buc'ees is great. Breakfast was a little confusing. The listing said breakfast was included but we were not offered any information about it. We had to ask. The room was a little smelly.

The pool was very nice and easily the best part. People were kind. Had issues with the room, breakfast, people there were apologetic but that was it, didn't offer any resolution. So it was ok

Pool filter did not seem to work. There were lots of hair and other particles floating at the top

Friendly staff. Room was spacious and super clean. Very quiet. Close to lots of shopping/restaurants.

Everything was fine. Thank you!

Loud room. Motor from water heater kept us up all night. They offered ear plugs. Elevator was broken. They put us on the third floor. Took 3 trips to the car to unpack and oack. Then

Pretty The overwhelming smell of chlorine from the room! Was not notified our room was over look the indoor pool!

Pretty The overwhelming smell of chlorine from the room! Was not notified our room was over look the indoor pool!

Yes both was great

Room was spotless, staff was very friendly. Just wish we had a microwave in the room.

Very good experience!

Exceptional

N/A

Passable

Exceptional

The room felt neglected. The ac was extremely loud, the power went out, and staff wasn’t all friendly.

Room was clean, bed was very comfortable

Nothing. Found nothing interested in the pool A lot of people because it was overwhelming and honestly, I didn’t feel like checking out with all those people.

Nothing. Found nothing interested in the pool A lot of people because it was overwhelming and honestly, I didn’t feel like checking out with all those people.

Good location Room carpet wasn’t vacuumed

The staff was very accommodating and helpful. The room was very clean and comfortable. The lobby and indoor pool and fitness room are wonderful.

As listed friendly staff

It was wonderful, everyone was kind. The room was huge and the pool beautiful

Good room... great location

Yes everything

Great hotel

Great location

Very cooperative and helping front desk staff

The beds were comfortable and the staff were super nice and welcoming. The location was great because you are literally close to ALOT of stores and restaurants. I would recommend this area to others. Although we didnt have any issues, the pool was very disappointing. If looked dirty and not maintained well after it was used. We did not go into the pool.

Changing me for a bottle of water. The sign in the room read free for guest .

Nothing

Location

It said heated pool... It definitely was not! It was clean but if you looked harder you could see it wasn't deep cleaned in a long time. Breakfast is NOT complimentary and $15 for the same type of breakfast you'd get a different hotel for free is ridiculous.

It was close to our destination They tried to over charge me, then changed it. Room was dirty and our window was right in front of the pool. Not what I expected from Hilton.

Love that it has a pool… a heated pool. Pool could have been warmer though. As we stayed during the end of December.

The lobby looked and smelled great. However, Room 409 smelled and seemed to have dust mites. This was the dirtiest room that I have ever stayed in. The entry way had to be mopped on the first day; and there was alot of dirt or dust mites in the room. I itched every night. I venture to say that this is not a 4-star hotel!!!!

Clean rooms, courteous staff and great communicators. Had a hot water issue in the kitchen that closed it down and they were willing to cancel our stay the day of even though it was a non cancellable stay. Still stayed and did not regret at all!

Clean and well designed. Brand New decorations and architectural touches seen at every corner.

Friendly staff clean !

Room was clean, friendly staff. Will book for aure on our way back

Key cards weren’t working, hair on our pillows really gross

Clean room

I liked how it was close to everything. Nothing to complain about.

Beautiful and clean. Staff friendly and professionals. Great location.

Good location, plenty of parking

It was a nice place overall. Great location. Breakfast is NOT included. You have to pay $15/person to even eat there. It was disappointing because you pay so much, but I guess i didn’t fully read into whether or not there is breakfast.

outstanding

First room heat did not work properly.Moved to another room sheets were burnt who ever put a sheet on that bed in that condition should be ashamed of themselves. Had to go down get a new sheet put it on myself

We were warmly welcomed to the Harrisonburg, Virginia Doubletree hotel. The hotel staff was very gracious.The hotel and our room were clean and the bed was comfortable. However, the hotel looks a little worn, not quite the Doubletree standard. I am used to. Even as a Hilton honors member, we were put in a hotel that did not have a window facing the outdoors and natural sunlight. The window opened onto a dark hallway, so the room was quite dark. The room also had a strong smell of chlorine coming from the pool below near the lobby. Loved the warm chocolate chip cookies upon arrival!

The hotel staff were all extremely pleasant and professional. The hotel itself is rundown and in desperate need of a re-do. I'm surprised that Hilton would let a property become as distressed as this.

Stayed 3 nights with family. Room, staff and location were all good. The issue was the breakfast was not served as they had issues with the facility/kitchen during our stay. It did cause inconvenience and we were not offered any alternatives or compensation. We would have booked a different place if we knew.

Rooms are cleans, hallways are not. Looks like a college dorm room, needs paint and new carpet

Showered was difficult to get in.Because you had a climb over the toilet maintenance guy fixing doors at 8 PM. Across the hall. Excessive noise

Car rental fine! Doubletree by Hilton in Harrisonburg is great as usual.

Only stayed for 1 night but was completely satisfied

Lighting in room and bathroom was very dim. Shower needed a good

I was not accommodated cause there is no room for me to stay

Room was fine except for bathroom sink

Broken elevator pool was also broke

Clean hotel nice room outdated lobby hallways

Great

This time the first room I was given had a door lock that didn’t work. They did give me another room at my request but I’m starting to wonder what is happening with Hilton properties. I recently stayed at a Hilton property near Longwood Gardens in Pennsylvania and also had a very disappointing experience. I always considered Hilton to be the ultimate hotel chain but my resent experience is making me question that.

All of the furniture needs to be updated and the doors need to be replaced. This used to be a really nice Sheraton when it was built.

I booked this hotel specifically for the pool and the pool was closed. Also I didn’t get a cookie when I checked in. Very disappointing!

Very clean and staff was nice and accommodating.

We booked a King Bed. They told us the overbooked King rooms and stuffed us with two Queens (the extra doesn't help us, and the smaller bed was a pain). The alternative was to kick bricks. The hotel itself is old and showing its age. I will place Double Tree at the bottom of the priority list moving forward. Terrible experience.

When I arrived I was told that they didn’t have a reservation for me. When I originally booked this hotel, I entered the wrong date. I called Expedia this morning and spoke with a representative who was excellent and had my reservation changed. Thank goodness he emailed me a confirmation of the change that was approved by the hotel but never implemented. When I showed them the confirmation, they were able to pull it up and get me into a room. So here’s my rating: five stars for Expedia for coming through for me and three stars for the hotel for dropping the ball.

Good property, clean rooms. Just a lot if construction near by short term inconvenience.

The room had not air or heat

Clean room! Large and sunny pool area! Nice rooms!

I had a very good stay a little problem with the water when I first got there.But they took very good care of us and I was very happy with my stay.I will come again

Staff was nice but waitress in dining room did not show us where the buffet was, we kinda had to stumble around to find it. There were no spoons on the buffet for oatmeal and it took a while to catch her attention even though we were the only people in the dining room. We were not aware the opposing team for the football game was staying in the hotel and they had the pool facility occupied. There was some mold around the bottom lip of the shower. The hotel was very dark in the rooms especially the bathroom which made it difficult to get ready in the morning. The staff did offer to let us check in early which was very nice. For the price we expected better, and we were not given any recognition for being Hilton Honors program members.

Bathroom lighting was very dim

This is my go to hotel when im in the area!

Very friendly staff. Room was very clean. Parking was safe and secure

Hotel did not have hot water but never notified me.

Relaxation

I reserved a King size Bed room,and when I got there they said they was over book,and gave me 2 queen size beds. After I reserved and paid. So didnt get what I wanted. Did go swimming, but like I said water was cold!!! Pool not worth it.

Very clean room and very friendly staff

The facilities were clean and the staff was very professional.

Elevator was down the first 2 days. Gym was extremely hot with multiple pieces of cardio equipment out of order. Almost all the couches by the pool are dirty and stained. The room was poorly lit.

Nice hotel. Room was clean, no issues there. Morning shift staff should be increased to help with breakfast. We waited 25 minutes for coffee and still never got it. The lady was trying but she wasnt gonna keep up alone as the only hostess and waitress. Just an idea.

Clean and comfortable.

The staff was very courteous and friendly. The room was clean and well designed.

amazing, cookies great, lively sheets and bedding, bed, and pillows. Nice tiling. But too dark and issues with cleanliness in the shower, door jams, lamps, and door handles, and chair. Carpet was crunchy when walked on.

Great stay

Good hotel

Stealing money for service they dont give

Great

Very nice hotel. Clean, comfortable, great location!

Very nice stay.

We booked this hotel for college drop off at James Madison University and is very convenient as it’s only 10 minutes or less away from campus and off campus housing. The hotel is very clean and the staff is friendly and helpful.

I have family in Harrisonburg so it is a multi stay destination for me over the past few years and we have stayed at various of the hotels in the area but this is definitely our favorite. A lot of amenities for the money.

The hotel is in dire need of a refresh. Rooms are very dark and not enough lighting. It is an extremely clean hotel but not appointed like I am used to for a Hilton.

Went to front desk about no hot water . They said someone was coming to fix it . They never came. When i went back to inquire was told they were not coming because of the weekend and they never offered to kove me to another room .

The walls were embarrassingly thin... was up all night due to man coughing and his tv on... sounded like he was in our room.

All great

I was completely unimpressed by the hotel as a whole. It felt like an upscale motel ugh! it was dark and dingy looking. Go to the Hyatt Place across the street, you'll pay about $50 more but totally worth it. I have stayed there before and it is excellent!!!! if you want a hilton go to the Tru By Hilton. Steer clear if this one.

Nice room, excellent location. Bathroom a little small for my taste but clean rooms and great staff. See you again Hilton! Cookie was awesome too!

Bed was very comfortable, nice pool, great location.

This was a horrible experience and not at all a Hilton Double Tree standard. I have taken pictures of everything

Well for the lightning alone in this room,I would NEVER stay again, I mean 1 little very dim light in bathroom my husband couldnt even see to do his hair and rest of the room dark and gloomy ,sorry i couldnt give a better review..

This motel was amazing. This staff was so friendly and helpful. It was an unplanned stay due to my car breaking down but the staff took a lot of stress off of me just for being so friendly.

Great location and service

Clean, large bathroom, nice amenities, easy check-in, friendly staff.

Everything was great but free breakfast or cheaper breakfast option would be great!

Easy check in. Very clean room

Poor building quality, unkept swimming pool, full breakfast was not available in one of the days.

The air conditioner made a high pitched constant sound. We switched rooms & the second room air conditioner did the same thing at a different awful loud pitch. I couldn’t relax or sleep due to the noise. I regretted picking this hotel the entire night. The bathroom wasn’t clean and the complementary hair conditioner was empty. It just wasn’t a great experience like the Hilton usually is. Staff was friendly tho.

The room was clean and comfortable, the staff was helpful and prompt, and the courtyard area inside is interesting. I know this is just a corporate policy, but I really wish there were an option for free breakfast, or that breakfast was cheaper. It was $15 per adult, which was just too much for wanting to grab a bite before heading out.

I paid extra with no free breakfast to stay at a hotel with a restaurant n bar. I get there after driving all day looking forward to a drink n a meal to find out the restaurant n bar are closed that day. It was a friday at 5 pm!. The clerk was not the friendliest. When i checked out the clerk in the morning was accetional. She apologized for not having bar n restaurant openned the night before n comp me breakfast

We had a camper trailer and were able to park easily.

If was very nice and comfortable. Close to the wedding venue.

Had maid service everyday. Which , seems to lacking at other hotels The breakfast buffet is price at 17 dollar . Which was ok. But, I wasn't impressed with Maggie the hostess abd waitress. She ensured that she went every table checking on other people, but me. She walked passed me twice to do so. But, that was fine. I skipped breakfast the other days of my stay. Check out was simple and easy. Other then the restaurant deal. I enjoyed the stay .

Overall good

Good

Nice hotel for the price.

The front desk service in the evening was exceptional, the young man is an asset to your organization. My overall stay was less than stellar. I had no hot water or a majority of my trip, bed was really uncomfortable and overall feel of the hotel just wasn't up to a double tree standard.

Was pleased with the location and friendly staff

Nice place, clean rooms.

Nothing

Non

Shower couldn’t drain and flooded the floor and carpet

Older facility. Clean, well kept. Friendly staff

The bedding was comfortable and the room was clean. The onsite restaurant was just Ok and the bartender/server was super friendly. Not paying $15 breakfast buffet, what happened to the complimentary breakfast.

Great

I checked in, and the room was next to a noisy saw work zone. Refused and got on the top floor, which was much better except for the view of a construction facility, but it was not a big deal. Service was good in fixing issue. I checked out the pool and it looks it touches a lot of rooms and gave off a gross vibe, not double-tree vibes. My thoughts are if you book here you would want to keep your curtains closed all the time and hope not to hear noises. Warm cookies were nice, bed and Room seemed clean but not the double tree vibes. Extra charge for breakfast is ridiculous and missing hot tub a minus. Clean and safe vibes yes but I expect more from double tree.

Very clean. Staff were very friendly and helpful

Hallways need vacuum

Staff was pleasant. Breakfast buffet was nice. Pool was nice size.

Hard to get into

Property was clean and staff were very professional.

Everyone working has been great.!

I had to visit my daughter at JM U and it was nice.

Very nice, staff was great.

Lovely stay! We especially enjoyed the bar tender in the hotel bar! So friendly!

Nice and clean

Nice and clean hotel

Overall good stay

Great location

I was very impressed with this hotel.

Always a comfortable stay

Excellent stay! We were given a late checkout and that was appreciated. Highly recommend this property.

Pool heater not working. Toochilly for me to use pool.

The pool heater was out of order. It also has a sign saying thru didn't know when it would be repaired which tells me it's been broken fire since time. Traveling with a 10 year old we booked this room only for the pool. I'll not stay in another double tree.

Nice accomodations. Recently remodeled

I stayed for 1 night. The hotel is in a great location, close to shopping, restaurants and gas station. Room is not old, modern touches and clean. The pool area is very nice and enjoyable on winter as well! Very good experience.

Great hotel. Good price. Pool is heated but room around it is not and its chilly outside of pool 😊

The room was very dark. Not enough light. No Desk light Couches by the pool were filthy

The hotel was really nice.

Good for visiting JMU.

The bar's hours are based on the amount of guests.

The beds were not that comfortable and there were blood stains on the curtains.

Great layout, family friendly

Great

The hotel was clean and the room was spacious. Clean, white towels!

Great Staff

Great location, clean facilities!

Overall a great overnight stay. Very clean and well kept room. Only concern was room lighting was somewhat dim, especially in the bathroom which was insufficient for shaving and wife trying to put on makeup

Location is close to I-81. So pay attention or you might miss it .

Booked a stayed at this hotel & unfortunately tried to switch my stay by 1 week and lost my money. I always loved staying at Doubletrees by Hilton but I will never will stay at one again plus I will tell anyone who wants to know about them to never to stay there. I would have ordered room service there because I’m disabled and couldn’t have gone out.

Was not please with the quality of the property and the rooms

Check in was a nightmare. After checking in online and picking my room 24 hours earlier, the hotel revoked my check in and blamed it on my booking through a third party which is a total lie because I've done it before without issue. There were MANY unhappy people at check in, which was supposed to be 4pm, but most rooms weren't ready. When we could no longer wait for our room, we agreed to take any room we could get and were given a subpar room in the worst possible location. The lobby was full of unhappy people waiting for their room. There was a football team staying at the hotel and the hotel clearly bumped the rest of us for them. Didn't sleep for 2 nights because of nonstop door slamming all night every night. Worst experience at a hotel ever.

The room was clean and the staff was very nice.

Nice

The hotel could be cleaner and updated. Our room faced a utility room which was odd (no window in our room looking outside). Felt very depressing

Our room had a musty smell to it. There was visible mold in the shower. The property seemed dated and in need of updating.

didnt clean or make up room

Don’t waste your money on the breakfast buffet.

Hotel was very clean and updated. Bed was comfortable

Quiet and clean, excellent stay😃

To the pool but opted not to considering how weird that is

Also, the person at the front desk would not tell my wife our room number after we just checked in and I had gone out to get our luggage (I gave my wife her key, but had mine in the paper folder that had the number written in it)

great

Toilet was plugged. I told the desk and they said they would fix it. It was not fixed properly. We had to use the lobby toilet

Excellent service and very clean hotel. Will definitely stay here again!