TownePlace Suites by Marriott Portland Hillsboro

I have been charged two different transactions amount and only one cleared

Lots of space and utensils and management was willing to change my check in time I have been charged two different transactions amount and only one cleared

We checked out a day early and the front desk person stated that we would receive a credit as long as we contacted Hotels.com. (third party) This is the only place I could find to send an email to request the refund. We checked in on Monday, Dec. 22 and checked out on Sunday, Dec. 29. 2025. I have all emails of our booking and photos of the refrigerator if requested. Wishing you all a Happy New Year. Please notify us as to when we will receive our one day refund. Thank you.

The exterior is under construction, and the interior cleanliness left something to be desired. GM was responsive, which is a plus.

Check in was a breeze and every single shift was helpful, whether it was 9am or 9pm, they were kind and informative. I was upstairs near one of the side roads and the traffic noise wasn’t too bad. I was also able to use this new technology called closed windows, to further dampen the sound from outside. (highly recommend to those complaining about noise) The laundromat was super clean as were the common areas even during a small seasonal renovation. Everything you could need (grocery, pharmacy, storage, public transit) to stay or settle in Hillsboro is about 5 minutes away from this location. The room I was in had a full kitchen including induction stovetop, cookware, toaster, microwave, coffee maker, full sized fridge, as well as mugs, glasses, wine glasses, set of plates, bowls, and utensils for four. Plenty of room storage for your items and a firm but comfy couch to lounge (I didn’t sleep on the pullout). Bed was comfy and had two options to choose from for pillow density. Housecleaning did a great job and were very respectful of the DND sign (no early knocking) Plenty of towels and water stayed hot enough for a bath. I didn’t test the toiletries as I’m an adult human who has travelled before so I know to bring my own. I’ve stayed in 49 of 50 US states and this is definitely a hidden gem. I will be recommending it to friends and family when they come visit. Cheers.

Nice property for a long term stay. Good breakfast and kind and caring staff with a special call out to Gisele who handled my requests quickly and profesionally.

While all the staff were hospitable and profesional, I dealt with Gisele the most. She was always pleasant, smiling, and quick to respond to every request. The management is lucky to have her.

It was convenient for visiting with family in the area.

I did not expect to have to walk around the building to get into my room. I could barely find the lobby. You were short staffed so is everybody now so no problem. But it said free internet and it is not you have to join a club or do something I don't have all night to sit on the computer trying to figure out how to turn on the damn television. I was really unhappy and will not stay again

Overall awesome! I am Very satisfied. Specially to the great customer service of Giesel. Thank you so much, We appreciate your service. God Bless!

I like that breakfast is included. I REALLY dislike that all plates, bowls, glasses, and cutlery is disposable.

Water leaked out of the shower pooling on the bathroom floor , the COFFEE WAS AWEFUL and you could see day light under the entrance door as if it were a bug highway.

Water leaked out of the shower pooling on the bathroom floor , the COFFEE WAS AWEFUL and you could see day light under the entrance door as if it were a bug highway.

The comp breakfast was terrible. The sausage was like shoe leather. Broccoli, carrots and cauliflower haven't EVER been served to me for breakfast before and the eggs still resembled the poweder they were reconstituted from.

Checking in was fast and easy. Spent the entire night and morning listening to cars and got no sleep. We had a 2nd floor road facing room and it was loud. It was like the walls and windows were paper thin. But hey, room was clean and bed was comfy. But no sleep or relaxing.

Three lights were not working, so we told the girl at the front desk. Best thing about this place was the location.

This is an adequate suite hotel. The staff is great and the breakfast good. It’s a short walk to New Seasons Market and other stores and offices in the Orenco Station area. Close to the MAX too. The particular room we had was more of a studio suite advertised as a traditional suite. It was a bit small for three people - and the room said it could sleep four.

GREAT!

GREAT!

Tiffany and Demetrio were awesome! I felt welcomed and was greeted with a smile. Definitely my go to whenever I stay over in Hillsboro. Thank you!

No second bed. We had to dress the foldaway bed ourselves. Charged us for parking when we didn't have a car.

While the rooms were nice, we had several other issues. We showed up to check in around 3:30 and the rooms were not ready. The cabinet above the microwave containing the toaster was filthy! The shampoo dispenser was empty. When I asked where the ice machine was, it was like a foreign concept. We were given a small cup of ice to take to our rooms, which were found to have empty ice makers. On top of all of this, I woke up to an emailed invoice on the day of check out for $10 to park in the hotel parking lot! This is apparently a routine charge. I personally have never paid for parking at a hotel and will never do so again. I’m hearing friends say they’ve seen this before, but not me except when using valets, and I have driven all over this country.

Safe location, good room size. Breakfast was simple but good. The shampoo dispenser was empty; there was soap residue on the sink counter from previous guests. When we checked in at 8pm, huge back of house keeping stuff was lying in front of the stairs. Despite not being a busy downtown location, was charged for parking. Air conditioning was inconsistent - a part of the room was too cold, the other part too hot.

Safe location, good room size. Breakfast was simple but good. The shampoo dispenser was empty; there was soap residue on the sink counter from previous guests. When we checked in at 8pm, huge back of house keeping stuff was lying in front of the stairs. Despite not being a busy downtown location, was charged for parking. Air conditioning was inconsistent - a part of the room was too cold, the other part too hot.

Was across the street from our daughter's apartment. Quiet. Was supposed to have cleaning every other day - did not happen, even after complaining afternoon of day 5 did not come until day 6 - hours before we checked out. Buildings, grounds, fence were very dirty (see pics). Staff had no idea when management was working, I was given 3 different times. Upon reviewing our bill, we were charged for parking even though we told them at check-in that we had no car and would not need a parking pass. Until we talked to the manager no one could explain our bill.

Was across the street from our daughter's apartment. Quiet. Was supposed to have cleaning every other day - did not happen, even after complaining afternoon of day 5 did not come until day 6 - hours before we checked out. Buildings, grounds, fence were very dirty (see pics). Staff had no idea when management was working, I was given 3 different times. Upon reviewing our bill, we were charged for parking even though we told them at check-in that we had no car and would not need a parking pass. Until we talked to the manager no one could explain our bill.

Everything I wanted was there Bacon or sausage

The location was great, close to our son and fairly quiet. I liked that the unit had an private entrance from the outside. I didn't like being charged to park in the parking lot. I didn't like the limited selection for the breakfast.

Exceptional

Exceptional

It had nice amenities and had a secluded feel to it.

I realize it has been difficult to find new employees, but recent addition to this Hillsboro location was a poor experience overall, and seems to have affected other staff. I will not be staying here again.

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Wonderful, clean room. It was spacious and had everything we needed for our travels. The hot breakfast was delicious.

MASSIVE chemical smell from cleaning agents and chemicals used to clean the room. LOUD street nearby. Smokers smoking in the stairwell.

Clean and comfortable location with friendly knowledgeable staff. Extended our stay by one day.

Called to find out if outdoor pool was open, clerk said Yes it is. (Never told me there was a 40 minute limit per day for pool). That is why I picked this place for a getaway weekend. The other clerk told us( my girl and I ) “You can leave whenever you want. Disrespectful and so unprofessional. These 2 should be stocking shelves for minimum $$.

No breakfast, old building, no pool, very sm rms and beds.

The room was very clean. The employees we met were super nice. The walkability of Orenco Station is excellent. Was a great little getaway.

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when i got to the hotel to check in, they had no rooms available even though i already prepaid 12hours earlier. their sister properties didn’t have any openings either. had to take a lyft 30min away and pay $200 to get the only room i could find in the area that was available. it was 1am and they left me almost stranded. thank god i had the money and was able to find that other room!! so disappointed.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Convenience to my plans and convenience to the Orenco station stores

older, but clean and nice. Had to go to the office to fix key card other than that, was nice

Beautiful property having a kitchen saved us alot on eating out. Lots of shopping near by, staff was very nice overall a great experience.

Everything was great! During these times it is hard to get away, but this was a home away from home for us! Thank you!

We liked the fact that it was broken up into multiple units providing more privacy.

Conveniently located to where we wanted to be. Easy to find and well lit area. Our room was clean, and well appointed.

I really appreciated the staff being extra kind about getting me a handicap room due to my fibromyalgia flaring up and stairs not being an option.

Since I checked in receptionist was not friendly at all. When I got to my suite I noticed I had a queen bed instead of a king & that’s what I was mainly looking for to stay at a hotel with a king bed! The main reason why I even booked at this location. I called the front desk & receptionist informed me that they were all out of king bedroom so then why did the online website say otherwise Nd like I said main reason why I even book that location. Why didn’t she inform me of this at my check in, would she had told me anything at all if I had not called. Also wanted money back for getting a queen she also stated the rooms where all the same price it does not say any of this when booking FYI would of been nice to have all this information at check in that way I could have left immediately. Other than that the pool Nd hot but where nice breakfast the next day was ok not much food was being stocked up Nd only one waffle maker for everyone was very inconvenient

Was a great vibe and stay well recommended, very pet friendly.

The stairs and landing area need some cleaning. Other than that it was excellent

I like the seclusion and the established greenery.

The location was great and the grounds were amazing! The hotel is set up more like a village in a peaceful setting than a busy hotel. Our room was clean and nicely furnished. The breakfast was listed as a continental, but there were a few hot items as well. However, the staffing was inadequate for the number of guests and they kept running out of some items. Also one waffle maker didn’t cut it. Other than that, it was a great place and the staff member at checkin was very helpful and friendly.

Pool was nice. Breakfast was great!

Very nice customer service. Friendly front desk. Comfortable room. Love the Paul Mitchell products! Very comfortable bed. Nice kitchen to cook in. Great amenities, unfortunately couldnt use them because we checked in very late.

Thank you.

Spotlessly clean and comfortable. Quite a bit of traffic noise.

Amazing stay, great value for what we paid and staff was incredible.

Place was clean and nice. I would definitely rent a room here again

Very nice place to stay. Some rooms are smaller than others - I was expecting a larger room. Not all are like the ones you see on the internet pictures. If you look at room layout you can figure out small rooms. Also a little noisy on the street side with traffic. We were only there 3 nights so stayed where they put us and it was fine. Very nice breakfast, pool and laundry facilities. We used them all.

Nice clean room. Excellent breakfast! TV stations were quite limited. Would do it again as located in a residential neighbor Hood; quiet and close to cool part of town.

I enjoyed that it felt like an apartment, and had everything I would need to be away from home. The neighborhood was quaint, I loved the flowers and the local amenities close by.

Very nice property in a very nice neighborhood. Clise to restaurants and other amenities.

We were looking to catch a hops game. Very close to the ballpark. Quiet neighborhood with plenty of options for food, etc. Big room with plenty of comforts. Only negative was the room was a little untidy and noticed quite a few nats buzzng around our morning of departure

I liked how close the property was to where we were visiting. I liked the set up of the facility. I did not like that the room was very humid and damp all the time. No fans in the room to circulate air. Rooms do not have 2 queen size beds. The price of the room is too high for a 1 bed and a pull out couch bed. Rooms are dated.

It was ok except far from Pottland

Breakfast was mediocre

It was very nice and a place I'd return to if I was in the area.

It was a place to stay while at the end of a road trip from the coast. Breakfast was not great. The toilet did not work properly. Kitchen area in the room was nice and well stocked with plates and utensils. A nice place, but just a quick overnight stay for us.

Nice area, quiet, upscale.

Great Japanese options for breakfast, including natto!

We stayed her after visiting family nearby so we could attend the car show in Forest Grove. The facility appeared to be relatively new and was very nice. The suite is quite large with good size refrigerator, couch and desk, and a large bathroom. The breakfast was more than adequate and it was open at 8 AM on a Sunday, very unusual but great for our early departure.

ON A SIDE STREET,HARD TO ENTER,FURNITURE UNCOMFORTIBLE,SMALL ROOM, NOT UP TO MARRIOTT STANDARDS

Amazing experience. I will back again to the same location again.

Excellent service, beautiful quiet room. In walking distance to cute little shopping area.

Excellent, helpful front desk staff. I gave room cleanliness a 3 because our non-smoking room wreaked of cigarette smell. The front desk staff though quickly found a new room and was very helpful in making our room change. The new room was great.

I was in town for an interview and they made my stay very pleasant and convenient. Wonderful guest service, great continental breakfast and shuttle service ! Everyone in the hotel was polite and accommodating. I would definitely stay there again next time I am in town.

Enjoyed the stay. People at desk were very friendly and welcoming.

The suite had everything you need just like home. New and clean. Free breakfast was similar to other hotels.

we had a great stay over the holiday weekend

I went to see my son and his wife who just came back after serving in the military. My 3sons and their wives and my 3 grandchildren, plus the dogs took family photos by in different spots on the property. Staff welcomed them when they saw everyone and even helped with fa ily photos. Never have I stayed at a more family friendly property. Also fantastic food and shopping everywhere near and just a wonderful stay. A+ and then some !

This was a very nice place to stay. The room was very spacious and the beds were comfortable. The hotel staff was friendly and the breakfast was very good with a lot of options to choose from.

I recommend this hotel for everyone. Great customer service and clean room. Nice restaurant near by.

We loved the room! Our grandkids, including the grandpup, were able to visit with us there, as well as using the pool and hot tub with us!! Breakfast was great too!

Room is big, clean and comfort. In a quiet area and staff is friendly and professional. The only drawback to me is the mattress is too soft.

Comfortable & clean. Convenient for our travel. Roomy. Great breakfast,

The staff was wonderful along with the accommodations.

We stayed at this hotel after driving along the Oregon coast (we wanted some warmer temperatures for a couple nights). The room was fantastic for our needs and the outdoor barbecue/sitting area was also really enjoyable. The pool can get a bit busy for its size, but it was still just fine. The staff are absolutely amazing and very accommodating!

The hotel was clean and comfortable with some restaurants and stores close by. The hotel was in a neighborhood of homes and developing area, but was not hard to find. Close drive to the 26 fwy and area shopping centers.

The studio room had comfortable beds. Cannot watch TV from both sides of room. Very clean environment-Pet friendly-The best breakfast I have ever had at any hotel in Portland and surrounding areas-Friendly and knowledgeable staff.

Very good customer service. Nice clean room and bathroom.

We stayed 3 nights at this hotel and I loved the rooms with the mini-kitchens. It was very clean and the hotel facilities were great. Breakfast was great, the hotel fitness room was very nice. Other than being very unusually hot during our stay, the place was perfect for what we needed and at a reasonable price.

This is the first time we have traveled with our dog they were so accomadating we found out the night before top floor was a must they made sure we had a top floor in a quiet area when we got there. The hotel is wonderful

Fast service. Clean room. Great place to stay.

LOVE another dog friendly place to stay