Hampton Inn & Suites Houston Medical Center NRG Park

Nice location, amenities and room size

The hotel itself and the rooms are dated but a good value for the price.

Great price!

One of my coworkers left her room in the morning with the bathroom sink completely fine. While we were away, housekeeping found the sink broken. Instead of investigating what happened, management immediately decided it was our co-worker's fault, charged her $350, police wad called, and had her removed from the hotel. What bothered me wasn’t even the money. It was the attitude. The manager never provided any evidence, never considered other possibilities, and treated the situation as if the guest was automatically guilty. The police themselves said it was a civil matter and did not determine who caused the damage. Yet the hotel still chose to force a guest out based solely on an assumption. Very disappointing experience and not what I would expect from a Hilton property.

Very nice

Not expecting having to pay for parking given the location. Staff was great. A/c unit was super loud so I struggled with sleep.

We checked into this hotel at 11 PM, and by midnight, the AC was blowing hot air. The room temperature skyrocketed to a suffocating 86°F. When we called the front desk, we were told no other rooms were available. By 3 AM, the heat was so unbearable and unsafe for our child that we called again just begging for a fan. A front desk staff member actually came to the room, looked at the thermostat, and verified how hot it was. She then admitted they did have an empty room next door from a no-show guest. However, after making us wait 15 minutes, she refused to move us solely because we booked through a third party (Hotels.com). Left with no air circulation and fearing a heat stroke for our child, we were forced to pack our bags in the middle of the night and sleep in our car. When Hotels.com tried to call the hotel to resolve it, the staff put the agent on hold indefinitely. To make matters worse, management only offered a insulting 50% discount for making a family sleep in their vehicle. This place has zero regard for basic hospitality, customer service, or safety. Avoid at all costs!

No complaints to share. Staff was very courteous and respectful. Breakfast was as you would expect for continental. Room was clean and price was appropriate. Shuttle to MD Anderson was punctual and efficient. Would stay at this property again if another visit is needed.

Clean and good breakfast

We weren't real pleased with the slow responses to our calls for shuttle pick-ups, one day it took two phone calls and 30 minutes for the shuttle to come. As cancer patients, we are very tired after our appointments and waiting so long outside in the heat is hard. This was the 3rd Hampton Inn we stayed at over the past month, and our least favorite.

Everything Nothing

Bed was kind of too firm. Lots of good pillows. Breakfast was good. Overall very good

The property is great and they had a great breakfast the next morning. Would stay here again if I needed to.

Everything was fine except there was no hand towels or wash clothes provided. Staff was very friendly.

Breakfast was delicious, great options . Loved the gated parking. Check-in Staff wasn't rude but not welcoming. The a/c auto shut off too much and was very loud. Mattress was also very uncomfortable compared to most hotels, very worn out already

The room was clean and spacious, the breakfast buffet was fabulous, and the hotel’s location directly across from the hospital was incredibly convenient. We had a very comfortable stay and would definitely recommend it. Staff wasn't the friendliest. They were short and just didn't feel welcomed.

Room and staff were great!

Shuttle service was very helpful especially the shuttle driver was an amazing person.

Exceptional

The van to medical center is great

Clean, safe hotel close to medical centre and light rail. good breakfast

Great property, convenient location. Will definitely stay with family again.

Quiet with comfortable bed. Easy parking.

Perfect location....Breakfast was delicious. Friendly staff and it was exceptionally clean.

Perfect location....Breakfast was delicious. Friendly staff and it was exceptionally clean.

Shuttle to MDA was useful and timely. Breakfast was good.

Exceptional

Everything was very good. The only thing that would have been better was the a/c not being so low. We turned it up and it was okay.

Lubys in the parking lot was a bonus. Convenient to medical appts.

Everything was nice and clean.

Nice room close to MD Anderson with convenient Disabled Parking. Breakfast buffet has lots of options and seating in the Lobby/Breakfast room is very comfortable

Very good

Superb

Yes it was very good and more than I expected....

Exceptional

Everything was good, very convenient, good location, great staff and really good breakfast, clean .

The bed was uncomfortable. You could hear the springs when you sat on the bed which was really low. Hot water in the shower never got warm enough and the TV was of poor quality. The price was too high for the quality of this hotel.

Everything

Bad

The location was great D Anderson. There was a high pitched whine a lot of the time.

Excelent staff so kindly. Easy check. Breakfast was great.

All professional

The location was great D Anderson. There was a high pitched whine a lot of the time.

yes

Great room staff very friendly will be back

Exceptional

The room was dingy, had no closet, the toilet ran, tv channels did not align with the guide, and had very old furnishings

On site gated parking, close to Baylor College of Medicine. Accommodating staff

The room was clean. Staff was unfriendly and unhelpful. Asked questions and got little to no response.

Staff was unfriendly and unhelpful. Asked questions and got little to no response.

Very good

Exceptional

Very good

Breakfast was sufficient. Fee for parking was not explained at check in.

Breakfast was sufficient. Fee for parking was not explained at check in.

Very friendly staff, easy check in, very clean and awesome breakfast

It was clean . It was horrible on the outside and confusing how to get in the lobby they had signs saying doors locked in the front entrance. We took a bit to figure out how to get in .

It was clean . It was horrible on the outside and confusing how to get in the lobby they had signs saying doors locked in the front entrance. We took a bit to figure out how to get in .

Very good

The location was great. The hot water was not as hot as we would like. Was not aware the room was only cleaned on request. Was out all day and came “home” to an uncleaned room. They did offer to clean the room but it was late and we were tired and needed some rest. They did bring us some towels.

Location, parking, quiet. Dark, but no real negatives.

Location, parking, quiet. Dark, but no real negatives.

Great staff!

Parking is extra. Be aware of this when you book.

Great

Only had hot water in the bathroom sink ?

The people were nice and helpful Only had hot water in the bathroom sink

The room is dated and the mattresses were worn. Staff was somewhat friendly.

This was a terrific place to stay for medical checkups in Houston. Just 6 minutes away from MD Andersen and quiet. The paid parking lot seemed to be secure and there is a Lubys right next door.

Very good breakfast,clean rooms. Everything was good

Breakfast was so good

Room was nice and roomy. Staff was great.

The bed was very firm and the AC was very loud.

Wonderful staff, clean and comfortable room. Great location if you're visiting MDA.

Everything was fine just didn't like the idea of not getting towels and trash was still in the room

Front doors wasnt working at time . Staff were rude room wasnt ready very bad smell in room like

Room air conditioner noisy. Cycled on and off. Could not sleep.

The security lights from the parking area prevented our room from getting dark for sleep.

Welcoming staff, nice lobby and breakfast area. The carpets in the hallways are worn, but clean. The room was nice, roomy and comfortable.

Great place

Shuttle and breakfast X

Good

Staff was horrible

Clean room. Nice staff. Good coffee.

Great place, amenities and awesome staff.

The lobby looked under cared for and only one elevator worked. The room was clean ish. The staff was able to get us in the room a few hours earlier than check in time.

Beds were super hard my mother got a rash as if there were bedbugs.. usually love this hotel. Great location and price but was very disappointed thiis tilme. I don’t come for vacation I come to MD Anderson cancer center so a good night sleep is crucial

When it would cut off. I told them about it but asked not to fix while we were There. Poor water Pressure. Tv channels did not match the guide. Food Was very good. Staff extremely friendly.

Staff was very welcoming. Informed about everything including breakfast times and various other things. It was overall a good experience. However, a small downside is that the elevators were a little slow.

All was great

Close to MDAnderson courteous staff good breakfast

Close to NRG stadium, gated open parking lot Could not check in early, but that is understandable

Friendly environment, great breakfast, and well clean area and great rooms.

Need to get both elevators working asap.

Na

Cons: Doors were a bit loud whenever opened or closed, which might be partly due to guests slamming it. 1 (of 2) elevator was not working.

The breakfast bar has no place to set your plate while u fix it. U have to try to hold it and open and close food containers or add items to your plate.

Pool was clean changing rooms well equipped although drainage was a problem

Our pillows were smelly

The ac unit make a lot of noise an they charge you for parking

The parking Staff, accommodation, room temperature, dirty, forgetful staff. Key issues,

Very close to Baylor hospital. Very clean. Security good, but a pain once you turn in card getting in and out when door closed. Had luggage and relative in wheel chair. Tub held water after shower. Decor from 50’s but ok just there one night.

Yes

No ADA shower. Just a step over bathtub. No high chair available in the room. At least 24 inches high from floor.

Exceptional courteous and helpful staff, clean room and nice buffet breakfast helped make our stay during Winter Storm Fern a pleasant experience.

The hotel charged $12.00 per day for parking that was not mentioned before arriving at the location.

Only one elevator working during my stay

Courteous friendly and helpful staff upon arrival

Room was clean and just what we needed. Staff was very friendly and helpful.

Yes

Nice staff, the room was perfectly comfortable and breakfast was good

Very good i recommend.

clean room, great breakfast

Staff responded to all concerns, the shuttle worked well.

everything was fine.

Everything was good

Room comfortable, cheerful staff, clean rooms and lobby

very clean!!!

Good breakfast and nice room

Clean, staff was great.

Room was clean and staff were great, but black out blind in room was broken so hard to sleep with bright lights right outside window. Also shower water never got hot!

Staff was good but the beds and the smell is the room was bad. Smelled musty almost. The shower didn’t really have hot water just barely warm. Breakfast was ok.

Our room was perfect. The area around this hotel is a little sketchy, but they offer gated parking for an extra charge.

Rooms smell damp low water pressure uncomfortable beds

Room was good and clean, only thing was the pillows were very flat took 3 of them to make it work . The afternoon staff were very friendly and made it easy to check in.

Clean room and friendly staff!

Thanks for the allowance for our late arrival.

Better tv options

Our Room door was left open by house keeping. Mind you they didn’t even clean the room. When I talked to management they said oh they must have been distracted and didn’t end up cleaning your room. That was not my complaint my complaint was leaving my hotel room door open all afternoon until we returned to find it open.

The staff were great, very helpful. Clean rooms.

Breakfast was great and room was clean

Nothing

yes

Perfect

Rooms were nice and clean. Costumer service was exceptional.

Room was clean. Staff was okay

The best place to stay since we have a baby in the NICU at The Women’s Hospital of Texas.

Sahil was incredibly kind and friendly checking me in, room is great and comfortable. Perfect after a long day of travel!

Very comfortable hotel with good breakfast buffet close to MD Anderson for a reasonable price

yes

Breakfast was good the place was comfortable

Good amenities, dated but was undergoing renovations

Worst experience, they overcharge the incidental fee , I called and asked about it and they were rude and hung the phone telling me it wasn’t their problem,also the lady in the breakfast area was rude when I asked if there was more eggs to be served. Overall a really bad experience and feeling mistreated and being robbed

Spotless room and very nice amenities. Great staff and friendly host. Recommend this location will be back again

The facility does not clean the rooms daily, although that is not communicated beforehand.

Breakfast menu was fresh and variety was good. A/C kept rooms nice and cool and room was clean.

A

Room was clean parking should be included in room price

Staff helpful & breakfast very good.

It was close to MD Anderson and clean

Yes very satisfied

Friendly staff, good location, free shuttle

Staff was great!

the ac kept the room cool.

Great hotel . Easy access to all medical centers . Excellent free breakfast

Room was spacious. Staff were great.

Lots of variety in breakfast menu. Nice workout room. Bed and chairs very comfortable

Friendly staff the shuttle service came in handy.

Clean and comfortable.

Breakfast area was congested

Staff and shuttle service were very much appreciated ! Will definitely be returning soon.

Ac was great

Room service is every other day. So if you’re staying the weekend, you don’t get any room services.

Great hostess, pool was fun and clean! Rooms were nice and tidy

Room was clean and quiet. The beds were very comfortable! I liked having the secured parking.

Great stay. Room was great- bed so comfortable. Shower water was hot- could not make it cool enough to tolerate for long- other than that all was great.

Everything was awesome, the staff were very friendly and helpful, the rooms were very clean, very quiet, we had very restful nights. The only thing that was very disappointing was the shuttle, we had to call the hotel a couple of times before the driver got the message and we waited over an hour and a have before they picked us up, I think it would be helpful if the driver had a phone we could call directly to him/her would be much much convenient for us especially after being at the hospital for hours. Just something to think about, but do plan to return in 6 months

Staff was great and accommodating.

Good bed . Spacious bedroom and bath, nice sitting area. Kitchen frig door hard to access, burners old snd not heating up properly, no skillet to cook with. Very loud a/c when compressor came on.

Breakfast was tasty with lots of options. Kitchenette room was well stocked with cutlery, plates and cookware.

No one showed up to clean room, replenish towels. One staff during breakfast was very nice and helpful. The second day, another staff was rude and irritable. Front desk staff were nice and polite.

Clean room

Vry good location

Clean, cool rooms. Staff friendly and helpful. Breakfast was good.

Thank You

It was close to the campus. The breakfast was delicious.

Friendly service, clean rooms, but shower head needs to be replaced and water pressure increased. Had a horrible time getting all the shampoo out of my hair.

Location was good but our room did have water stains in the ceiling and wall. Place could use an upgrade.

Great Service, great breakfest, and close to the the stadium. But it is not safe feeling alot of homeless and abandoned building in the area. Would stay again though

Yes

X

This was a great location and a nice hotel .

Room was comfortable, just notice so much black dust under and around the air system , restroom not very clean, had spiders on walls . The stay was very convenient as it is close to the hospitals , just expected more cleanness of this Hotel!

Okay stay for business trip.

Excellent location

Cleanliness

In the bathroom the sink faust didn’t have hot water.

We went to MD Anderson and their shuttle was amazing to get you there and back.

Was very happy with hotel

Overall it was rundown. The room was dirty. Hairs on the vanity. Hairs in the bed - between the fit and flatted sheet so obviously the bedding had not been washed! Some other kind of substance on the bed sheet I couldn't identify. Shady neighborhood. Advertised as having gated parking for $12/day, but the gate was never locked. I don't know how this place got good reviews. I've stayed in hundreds of Hamptons and never had a bad experience until this one.

Staff was very friendly and helpful, the hotel and room was very clean, the beds were comfortable and the breakfast was excellent, the only thing I don't agree with is having to pay $12 for parking in their own parking lot.

We did not find it before we booked and then were surprised to find out about it when we checked in. Hotels.com needs to be more transparent about all costs.

Great property

Clean Hotel

The parking easy clean and the room was clean and air conditioned is great

Y

Very clean and beds are very comfortable would definitely stay again

and didn't have any noise problems or other issues. Parking on site is secure with an electronic gate.

Very nice hotel, good breakfast, but the bed had a hump in the middle like the edges had been slept in a lot

The a/c unit was very noisy and it took forever for the water to get hot in the shower. I had the handle turned all the way to the hot side. I really like the fact that the hotel has the gated parking area. There are several hotels in the area that don't offer this and if they do charge you extra for parking there. Even though these were issues I would stay at the hotel again.

Super soft pillows and bed and had a nice bathroom

Breakfast was better than alot of other hotel breakfasts I've had. Same lady everyday took pride in keeping everything clean and full. 5 day stay for MD Anderson which is close and shuttles offered. Have to come back in December and will definitely stay here again.

Beds are on the firm side, so a little too hard for a good nights sleep. Everything else is as expected for a hotel at this price. Good breakfast selection.

Really liked having the shuttle to MD Anderson (huge help!) and the Luby's next door. Room was clean and quiet. Couldn't figure out how to lower the blackout curtain, which was disappointing, and the door handle to the room was difficult to turn (really took a lot of force). But those were small issues. Overall, very pleased with the stay and would definitely return again.

Staff was very helpful

Great location

Staff was great and attentive, breakfast was great but the room was dirty , our bed sheets had stains

The staff were extremely friendly, and the breakfast was good. Parking spaces are small if you have a larger SUV and are limited. Overall it was a pleasant stay.

It was efficient and clean. Could use some renovations and updates in the room but overall was comfortable. Staff was very friendly and helpful.

Clean, spacious, comfortable king suite with kitchen, but some problems cropped up, needing repairs. (Turned in to management.) Dead batteries in remote; leaking, constantly dribbling shower faucet; broken shower gel dispenser; broken TP holder. Fairly minor issues but still should not have happened in a Hilton hotel. Good breakfast. Would stay here again.

The shuttle was continually late and the check in process was awful.

Parking is $12, they dont tell you that. Staff was not around at check in or check out. Breakfast was very good and fresh

Hotel is convenient to medical center. Clean and good breakfast .

Very upscale and elegant

We were there to tour Univ of Houston. This was a good location for the school visit as well as areas of Houston. I will stay again.

Spacious, amenities provided

We loved that it was walking distance from NRG!

Front desk staff were great. Very helpfull.

Great location for Attending an even at NRG. They offered a free shuttle service , which was nice. Except for the 1 elevator that was out. I have no complaints. Good location, Good Price, Everyone that worked there was Super Friendly

Great stay

It is a good place to stay

Great!

I was visiting a nearby college with my son. This was a great location for all that we needed to do. When we arrived, the air in the lobby area was out. It was super-hot. Our room was totally different. We checked in to a comfortable room. The amenities were great, the hotel is just a little outdated. I wouldn't hesitate to stay here again.

Old and wore out

Stayed for a doctor appointment was close to the medical district without incident.

Not that great, elevators didn’t work, and the first night we stayed someone’s truck got stolen from the parking lot and they charged $12 a night for parking on top of room fee and incidentals fee of $50

Very quiet and nice.

Didn’t seem like the safest area.

Good place to stay for the money.

We would have liked a new set of towels for the second day

The check in staff were very helpful and polite. Were quick to answer questions. Appreciated the shuttle service to M. D. Anderson.

Great!

We love everything

Paying for parking that your already paying to stay at. I wasn't aware of this fee. Housekeepers were good. Morning shift front desk staff was Excellent. I kept getting billed on my credit card for 4 different rooms. She took care of it refunded the money back to my card and billed me properly.

The grounds and room were very clean. The staff was friendly and helpful.

Great location with shuttle to MD Anderson

Loved staying here! Quiet, Clean, & Friendly Staff

Convenient location, nice room, good breakfast and friendly staff.

Near MD Anderson

Didnt like they charge for parking and ran out off coffee

we booked two nights and we were not on the maid service. We had to go down to lobby to get fresh towels and wash cloths . service could be improved.

We LOVE this hotel. It is perfectly located and extremely nice! Breakfast was super too!!

The was comfortable and the breakfast was good. Would visit this site again. Good location.

Parking was very easy with plenty of handicapped spots. Room was clean and smelled nice. The a/c was a little temperamental, but that is hotel life. Areas for improvement: The television options were absolutely awful. The pillows - flimsy The bed coverings -thin & scratchy. I would stay again, but bring pillows and my own blanket.

Oksy

Good

I was impressed about the cost of a small water bottle in your store. Three dollars for a 30 cents item in the supermarket. I was also impressed for paying 12 dollars for parking after paying 120 dollars for a mediocre room. Possibly either your area is unsafe or you are taking advantage of seriously ill patients.

Nice

This Hampton Inn is located in the medical district and by the NRG center. The hotel definitely needs some updating. The rooms were dated.The elevators were dirty, our sheets had stains. I don't sleep on hotel sheets anyway, but still disgusting. The breakfast area was cleaned and the attendant was nice!

Very friendly, clean and quiet

I have stayed at this facility twice due to convenient location. The facility is clean and quiet and parking is secure. Staff was polite.

was attending Rice graduation. was convenient.

Great stay. Clean quiet room.

The rooms need a really good cleaning, baseboards & floors.

Close to MD Anderson

Good

Excellent service

Good!

Great place. Clean and comfortable!

Would not book here again.

The stay here is always nice. It's in a great location and service is always friendly.

Easy parking, quick access to medical center.

It was ok. Compared to orher Hampton Inn we stayed at, this was not as good. Poor lighting and old hotel .

This hotel is in dire need of a deep clean and facelift for the entire interior. Hallways were poorly lit, carpets were a little dingy, floor tiles in the elevator were broken, there were random stains on the hallway walls and in our room, the front desk area was disorganized and dirty, there were food crumbs left on the nightstand in our room, the corner areas and the areas around the baseboards of the room were dirty and looked like they hadn’t been cleaned in forever. Overall not that great of a stay, it didn’t look or feel clean for the price we paid-I think it would be fine if I hadn’t paid for the hotel but I definitely felt jipped.

The hotel was okay for where we were going. It was a couple of miles from the NRG Arena. It’s next door to Luby’s restaurant. The pictures do not give an accurate view of the hotel.

The shower was amazing. The water pressure and the shower head was the best part of my stay.

We liked the hotel breakfast

Really friendly crew, very clean, delicious breakfast will definitely stay here again and I recommend it

Front office sraff was not very kind. And rhey were coughing profusely, which was off-putting. The A/C was extremely loud, and the sheets were stained and old. Not worth the price.

It was an amazing stay

Great place to stay, the AC was a slow to cool the room so we were a little uncomfortable at the beginning of the night. The room was clean and comfortable and the location is perfect if you are going to the Med Center. They offer a shuttle service that really makes it easy to attend Dr appointments with ease.

Allgood!