TownePlace Suites Houston Northwest

The elevators were not working. If I had known this at the time of booking, I would not have booked. They would not change my room to a lower floor. I was on the 4th floor.

Poor

Disappointing

The property is old and outdated, but they were remodeling it while we were there. But the elevators were not working and a lot of the parking was being used for remodeling materials.

Super friendly staff and excellent room. Comfortable and great to have a full kitchen. Again; great staff!! I chose to give my feedback just to highlight how awesome they were, attentive, kind, and helpful.

Location

Bedroom was a nice size and the kitchenette was perfect for what we needed. Staff was super friendly and helpful in anything we needed. The location was not very close to much of anything we were doing. The facility was pretty run down and one of the outside doors was broken so anyone could enter our side of the building which caused some safety concerns. The pool was closed while we were there and I wish this would have been mentioned before we booked. I was excited to see what an exceptional breakfast looked like only to be disappointed by a mediocre breakfast at best. It was less than to be desired. They were renovating during our stay so I'm not sure if that was the cause of such a poor breakfast. Probably wouldn't stay here again.

Bedroom was a nice size and the kitchenette was perfect for what we needed. Staff was super friendly and helpful in anything we needed. The location was not very close to much of anything we were doing. The facility was pretty run down and one of the outside doors was broken so anyone could enter our side of the building which caused some safety concerns. The pool was closed while we were there and I wish this would have been mentioned before we booked. I was excited to see what an exceptional breakfast looked like only to be disappointed by a mediocre breakfast at best. It was less than to be desired. They were renovating during our stay so I'm not sure if that was the cause of such a poor breakfast. Probably wouldn't stay here again.

Superb

Great

The staff was professional and pleasant all the way around. It was the room itself that was somewhat of a disappointment. When we first walked in it smelled odd. My wife and I initially thought it was a urine type of smell possibly from a dog. After that we were trying to eat before we laid down for the night my wife spotted a roach crawling on the wall behind me. The room also was extremely humid even with the AC Unit physically running. After adjusting it unfortunately it never got any better. Then the light fixture on one side of the bed didn’t work and inside of the bathroom the light fixture and the toilet seat was dirty and didn’t even have an exhaust fan. The building just seemed outdated and too much for the employees to handle.

Nice attractive neighborhood with grocery stores nearby. Friendly check-in. Clean room with kitchen. Breakfast had good options but tended to be running low and looking dry at 7:45 am or had no more to restock such as the hash browns. You'll have to go to front desk for clean bath towels because they're only replenished every other day.

The pool wasn't open but beside that love the place

Our room specifically just had an issue with the shower but maintenance fixed it.

The kitchen The staff was rude and they scammed me

The kitchen The staff was rude and they scammed me

Exceptional

Staff was fantastic however our TV didn’t work and HDMI plugs were bent, pool was closed, a huge piece of carpet was patched, our A/C sounded like a jet engine, our windows had moisture on them and the bed creaked. Breakfast was ok, kitchen was good. This property needs a huge upgrade every piece of carpet had damage in the hall and all door All trim was badly scratched. Was disappointed for a Marriott property!

Location and size of room was great. Bathroom could have been better. No hot water would only get kinda of warm and lights flickered like they may have a short.

Bathroom could have been better. No hot water would only get kinda of warm and lights flickered like they may have a short.

The overall stay was lovely. The only thing I didn’t like was the $200 nonrefundable pet deposit. The location was perfect.

Nothing at all Everything

Nothing at all Everything

Yes it did we really enjoyed ourselves

The room was big What I didn’t like was, that we never had hot water at one point they couldn’t give us any towels due to housekeeping not washing any before they left. My children’s tv didn’t work the 1st night we stayed there.

The room was big What I didn’t like was, that we never had hot water at one point they couldn’t give us any towels due to housekeeping not washing any before they left. My children’s tv didn’t work the 1st night we stayed there.

Exceptional

Didn't interact with the staff, but it was not a clean place.

I enjoyed the staff as all of them were very kind. It was also a nice stay for the price. It was a bit outdated and had some wear in the hallways such as torn carpet, water stained ceilings, and it was a bit dim.

I enjoyed the staff as all of them were very kind. It was also a nice stay for the price. It was a bit outdated and had some wear in the hallways such as torn carpet, water stained ceilings, and it was a bit dim.

It was very nice They didn’t accept cash

They didn’t accept cash

Space was adequate * Broken boiler, you get hot water some hours of the day but not in the morning. * Cooking utensils not adequate. I had to supplement with 1 mid sized pot, cooking spoon, peeler, plastic bowls, etc. * Fairly old furniture.

Valerie was extremely helpful and friendly when my Aunt and I checked into our rooms. Breakfast was good and the location was extremely convenient.

Exceptional

I like the room set up the communication from staff My room had no hot water

I like the room set up the communication from staff My room had no hot water

Very comfortable, had everything we needed, Deja at the front desk was wonderful, great customer service, great location & the breakfast was good.

No

Nothing It smelled and was loud. I had to pay for my dog which smells a great better than the entire place. It smelled like weed and cigarettes.

The outside door always slams from people coming and going

The area It’s ghetto the staff didn’t give me a discount I booked a Suite 2 of my TV wasn’t working. They didn’t even offer me a discount.

Friendly accommodating staff, clean room, very good breakfast.

The clerk was smiling and very professional. She answered every question with confidence. Even the cleaning ladies greeted me in the morning with a smile.

The staff was amazing. They were helpful and friendly. I recommend this hotel.

Towneplace Suites vehicle disabled on property AND a wrecked car that never moved whilevI was there.

wonderful staff, clean and plenty of parking.

The room had a bit of an old smell. Breakfast was ok, property was clean and very friendly staff

I will definitely stay there again!

Good

The beds were absolutely terrible and our TV did not work. Not one of my best hotel stays. The staff was very nice!

Shopping near is great and a lot restaurants. Staff very helpful

The room was comfortable with a nice kitchenette. The breakfast had eggs or cereal, toast or waffles with good coffee. The fitness center had weights plus a treadmill and elliptical. The staff was very friendly. Our room was in building B and the place could use some maintenance - the stairs handrail were not attached to the wall and the door handle to leave the building was duct taped together. But I would still recommend this hotel.

not a bad place

Nunca recibí el servicio

A little out dated. Both front desk workers were excellent. Breakfast was disappointing. I had a king bedroom and the Tv was in a weird place. I couldn’t watch it in bed. Decent location.

Thank you all for your kindness and caring!

I have been here for over a month. My stay has been as good if not better than when I first checked in, the staff is amazing.

Staff was great

The only thing I didn’t like was, when asked room service or no, I said know and I came back to hotel to housekeeping in my room!

It was quiet and close to where we needed to be

The staff at the front desk Valerie and Imani are great! As are both managers! I can’t say enough of how pleased I am with customer service!!!’

Meeting all the expectations for a business trip—efficient service, quiet comfort, and reliable connectivity. I’d definitely consider staying here again for future work-related travel.

Staff is great! Excellent place to stay!

It was so luxurious. I have to go back and do more nights because it was very relaxing Everything was excellent

Great

I stay Two days but I really don’t like , the pool was dirty and everything is so old, and the breakfast is sucks

I always have a great time very comfortable clean and the staff is very professional and friendly I actually extended my stay thank you.

Yes I stayed here with my wife and two kids. Queen bed/ Sofa bed. There were no bedding for the sofa bed. We had to remove a sheet from the bed. Also no wash clothes and towels Until after 9am of check out. This was very unacceptable. I’m asking for a FULL REFUND or Comp Day at a Marriott Hotel.

It was an amazing stay staff was very friendly!!

Upon checking in I was told my payment was declined by third party checked in late so went straight to sleep next day a/c went out later that night my guest and I were fighting flying cockroaches all night while the heat increased in the room

The smell of the room, I have children and it smelt like an old bar

There was no breakfast and the pool was out of service.

Great place to stay, many stores amd restaurants next door

This hotel was reasonable but there is some work that needs to be done. Stayed in room 419: curtains torn, top microwave needs to be taken out of room, TV is in a very awkward place, and sofa bed sheets weren’t in a protective covering. Also, they aren’t serving a hot breakfast. They give u a brown bag-banana, muffins, and bar :(. I never received an email even though I feel that adjustment needs to be made on all third party websites.

Firstly, this property has a bedbug issue!! They claim to offer a change of sheets, which isn’t true. During our first night I asked the front desk for new bedding & she told me they did not have anything else. Later that night I was bit up by a bed bug & even have video of the bug on the sheets. Secondly, they claim to offer free breakfast and a pool on site. Neither one of these things were true during our stay. The pool and breakfast were both closed indefinitely. Their elevator is also not up to code. Their last inspection was October of 2023. New management is needed. On the fact of bed bugs alone, I would not consider staying here. Thankfully management was able to provide us with a refund, as well as have a nicer front desk attendant the second time around. This is genuinely not up to Marriot standards and was shocked at our experience. Will not be booking them again!

The room was smwlly and dirty. There were cockroaches in the bathroom.

This is the third year in a row I have stayed at this location. The staff is always super friendly and helpful. The rooms are clean and a great value. I will be back next year!

Staff was amazing room was awesome

Breakfast bar was not available due to “maintenance issues”. Perimeter fence is down in one corner, allowing access from the rear of the adjacent shopping center. We did not feel safe after dark. Staff was friendly but definitely not in the holiday mood.

Receptionist was friendly and helpful. Hotel is rundown and old, needs a facelift. It was okay but not what you’d expect from Marriott group.

We took a two-bed room suite and it fits perfect for our family of 7. Rooms are clean and beds are very conformable. The breakfast is very good. Staffs are very kind and helpful. Not really.

Very clean and quiet

Breakfast? "we're not offering breakfast currently". TV? Half working. Just avoid this place. Slummy hotel at a normal hotel price.

Room clean and beds comfortable Kitchen with dishes and utensils No breakfast Put on Fourth floor with elevator out of service I am handicapped and clerk said no rooms on lower floor.

"Queen" bed was more like a double. Worst sleep of the year, hands down.

We had no hot water in our room.

My room did not have pillows. I went to ask at reception and they only had one. The door could not be closed completely because the lock was broken.

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Needs remodeling and better ventilation to rid of smell

The entire room was very clean. The bed was creaky and not super comfortable but not too bad either. The pillows were flat and we asked for more several times but they ran out. We were told housekeeping would come by every other day so we had our dirty towels ready to exchange for clean ones and I pulled my own trash and they never came by. I called the front desk to ask them to bring some fresh towels and they still didn’t come so my husband asked one of the housekeepers while she was cleaning next door. The breakfast was okay. Coffee was great and my kid enjoyed the chocolate milk and yogurt.

It was okay. It’s outdated but okay for proximity to our event.

Very lacking, and the bed was super uncomfortable

Over all would stay again!

I have stayed at this same hotel multiple times. The first thing that happened was an undisclosed $200.00 pet fee that we have never had to pay that high before. Only 1 wash rag in the BR. House keeper understood NO English. Room smelled like cat piss and I had dogs. Grass was not mowed so it was difficult to get my dogs in it. The breakfast was good.

Hotel dirty outside dirty no towels available no power the fourth night. It was hot. I want a refund.

Some upgrades needed

The room has a stinky smell

Overall hotel is good but it’s been two separate visits in which I’ve had to ask for towels daily. Rooms are not cleaned during the stay. When asked, staff shared that they don’t have enough towels. I love the room but the hotel needs some work. I visit Houston a few times a year and will stay elsewhere next time.

It was amazing

Front desk was super nice and helpful check in was a breeze.

Did not feel safe.Lobby area across the parking lot bad and no “common” areas.

Thank you

It was terrible. They would not let us stay unless we paid in cash at check-in.

The accommodations were great

I stayed over Thanksgiving Eve and the staff was great! The room was nicer and bigger then I expected. Completely enjoyed my stay.

Very nice place for the whole family and the breakfast was great 😊

The staff at TownePlace are the best. The rooms are comfortable and breakfast is always very good. We have stayed here a few different times and they have never felled to impress me with their friendliness and helpfulness.

We had the two bedroom suite with kitchenette. Felt like home. Slept five comfortably. (Two adults, three kids)

Excellent service and great breakfast. The elevator was broken off and on through our short stay, but other the. That it was a great stay.

Substandard exterior. Felt more like Section 8 employee housing than a hotel. Room was ok. Pretty clean. Didn't really deal with staff. I wouldn't run from this place. I just don't think I'd stay here again. I'll drop the extra $60 on a nicer location next time.

Great hotel -- very homey with a small kitchen. Great comfortable bed. Made my one-night stay for a nearby cycling event very restful!

Very Disappointed. Stayed in the 2 room suite with my family and woke up sore both nights. Finally looked under the bed and it was broken but looked like it was somewhat repaired with just tape. Sprinklers were always on or just broken so puddles and mud were in front of the door to get in and out. Could not enter any other way. I have small kids so it was difficult to maneuver without stepping in a puddle or in mud. Dishwasher did not work. The shower leaked. The lady in the front was always nice and did provide great service but nothing she could of done about the above issues.

Exceptionally clean, friendly staff

The team at the front desk are very helpful and responsive. We really enjoyed staying here and will definitely come back whenever we visit Houston.

Staff was very friendly and helpful.

Power went out, beyond hotels control due to storm coming through. No electricity for 15 hours. We were booked there for 5 nights, night 2 we checked out cause of electricity issues and fire alarms going off at 1am. Asked the manager to refund last 3 days, says she would and still have t been refunded yet. Not in the best neighborhood, they’re cutting catalytic converters off cars. Just a bad area.

Cleanliness was my top priority. Was assigned to another suite,since toilet tank was leaking

Great location fast check-in very comfortable room. I will be staying here again.

Experienced a water shut off during stay

good place

Customer service was terrible and staff seemed unknowledgable about the property and policies.

We were not disappointed with our stay. Friendly, clean, hot breakfast and kitchenette was a plus for us. Mucho Gracias!

Front desk clerak was amazing. Comfy rooms. Loved the kitchen

It was a nice hotel a little old but kept up nicely and location was great

The staff was great. From reception to the breakfast hostess everyone was very friendly!! The room was good, clean and comfortable. The location was close to all the restaurants for the event I was attending in Memorial Springs. The rate was better than most, especially for the accommodations provided!! Had a good stay and would stay there again for events in that area.

The landscaping needs attention; many bare spots.

Extremely friendly staff, easy checkin, clean area around property. Beds weren’t too soft and rooms cooled fairly quick.

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It was a little warm or freezing in room. There was a red fingerprint in the bathroom area not sure what it was. The place is a little older but overall clean and close to 249.

friendly stuff the property was a bit run down room appears old and smelled of mold.

Customer service was great. Worker named Sandra was amazing.

Had everything we needed and pretty clean.

The room they gave me was HORRIBLE and smelled like pet urine, and it had fleas, My clothes smell just like pet urine, and I have a numerous of bite marks on me from fleas in the room! I complained about it and nothing was done!

I reserved a two bedroom suite and was told someone tried to call me to inform me that the suite was no longer available. So my family and I were in two separate rooms

The stay was very good. The only thing we didn’t like were the pillows. They were way to squishy with no neck support. Should invest in the “My Pillow” for better neck support & overall sleep quality.

The check-in was a little confusing as I made one reservation but booked two rooms. The attendant mentioned only having one room for the reservation. I thought the one reservation would cover checking in once. I had to provide my Father-In-Laws name and then they confirmed the reservation for the second room. Despite that, the room was good, clean, and comfortable. The tv did go in an endless programming spin in the middle of watching a sitcom. The next morning, the tv was good again. I didn't notice eggs for breakfast compared to 2 years ago (last visit). I would stay there again, I like the location.

Noisy people

It is in a nice area, the kitchen in the room is great.

Great room with a very comfy bed. It was more like your own little apartment instead of a hotel room. Highly recommend!

For carrying the Marriott name, the property was lacking. The room had only one USB charging outlet, no vanity area in the bathroom, no ice machine in our building, the TV was on the fritz, knobs were rusted over. There’s a sofa sleeper but no extra pillows for that bed. The room was clean and AC worked well.

I received an email just hours before check-in stating that my room was unavailable and they didn't have another room to accommodate me.

we had a pleasant. Check in and out were very easy. Room was also stocked well with towels and toiletries. Room was very clean.

Excellent

Everything was nice just wish there was 2 bathrooms.

Great and friendly staff. Nice rooms. Nice location. Good breakfast.

No hot water, hall floor was filthy. Overall experience was horrible. Will NOT recommend this place until they improve their facility. A total embarrassment to the MARRIOTT name!

Overall, we were very disappointed with the entire stay. First, we were not given the room that we paid for. We booked a two bedroom suite and when my husband and son checked in without us the first night, they were given a double bed and a couch bed. My husband had no idea with was incorrect because he doesn’t take care of admin items in our house, but he did question me as to how we would all fit into the room when we arrived. When the rest of us got there, they didn’t know where the disconnect happened upon check-in, but unfortunately no two bedroom suites were available because those rooms had a pipe leak, with no hot water, and wouldn’t be available until the last night we would stay. The lock on the door to the outside was broken so anyone could come into the building where we were staying, the elevator was broken, the stairway smelled like throw-up on the third floor. Overall, it was really bad. If we hadn’t paid in advance almost $600, non-refundable, we would have found another place. We will never return.

We booked a two bedroom suite. Room was okay. Room was at back of property adjacent to a shopping center. Lots of noise from the center. If you stay here, make sure not to get a room at the rear of property. This is an extended stay hotel. Basically an apartment complex. It meets those needs.

Cars were vandalized in parking lot. Too many noisy guests. Left trash in hall every night.

Booked 2 rooms for 2 nights when arrived only 1 room available. Luckily it was only 4 people and room had pull out sofa sleeper that was not very comfortable. Hotel couldn’t help first night because they were booked and hotel.com couldn’t help because hotel was booked glad we didn’t have a large family staying. Not sure how need to verify number of rooms but after arriving after midnight did not want to drive anymore.

Great staff and place to stay

The room doors are VERY heavy. You will need help! Did not have coffee supplies for the large coffee maker.

Location seem to be out of the way.

Amazing experience, friendly staff, a little loud around the pool; but the staff was great at getting my room changed! Will stay again.

The breakfast was decent. Our shower water faucet was backwards. The bathroom does not have an exhaust fan.

this hotel is okay. The bed was comfortable, it was very quiet and the room was large. Overall, it was clean but certain things need a deep cleaning, like light switches. Also, bring your own pack and play. The one they gave me was really old and dirty. I felt bad putting my kid in there even after I cleaned it. Not bad for the price but not the best.

Excellent place to stay at. Better than I expected.