Courtyard by Marriott Jackson

One our first stay May 19, we where checked into a room where the TV did not work. Then they moved us to a different room where the room spray was so offensive I went back down and asked to be moved back into the room with the broken useless TV.

I have been to this place a couple times before., it is the halfway mark to Texas for us. The last time I stayed, when I walked through the front door, the intense odor of chlorine knocks you in the face. We checked in and where on the second floor right above the indoor pool. The room smelled so strongly of chlorine and the AC was just a the small wall unit and it could not get the room cold enough nor help with the smell. We ended up only staying a couple house. I checked out and drove the other 6 hours over night. We will not be returning, I should have asked for my money back.

Friendly staff Pool was dirty,.

Exceptional

Exceptional

Exceptional

Great

I liked that the location was very close to the interstate, and the lobby was welcoming and the staff were polite. The room was filthy, it smelled, musty. I discovered an entire meal of a previous guest had been left molding in the top drawer. I brought this to the attention of staff in the lobby multiple times nothing was done.

Location Old and it smells

The room was fantastic. It was clean and roomy! The pool was clean. The staff was so helpful and kind, especially Jordan who made sure my kids felt welcome and special. Fantastic experience

Staff was very friendly, food and drink from the bar was excellent.

The daytime desk staff were great but this property is not well maintained. The pool was filthy, there were cracks in the wall and mold in the shower. I would say avoid this place if you can.

Exceptional

Very friendly staff, clean room and amenities were spot on.

Exceptional

Great place to stay

The pool was nasty seemed to have no chlorine in it. The room needed some updated cracking in walls and ceiling. There were stains on the sheets and torn as well. Would not use them again.

Breakfast was fine. Location in hotel was good. Room had queen size beds. The staff was great. TV was small; the beds were too soft. (the mattress was so soft it felt like it was pretty worn); the tub/shower tiles weren't clean and the handicap rail was dirty (it had a black mold like substance around it); microwave was small.

Breakfast was fine. Location in hotel was good. Room had queen size beds. The staff was great. TV was small; the beds were too soft. (the mattress was so soft it felt like it was pretty worn); the tub/shower tiles weren't clean and the handicap rail was dirty (it had a black mold like substance around it); microwave was small.

The lady at the front seat was very nice and sweet but I am still trying to see why I was charged an extra 11 dollars when I paid for my room online and got the receipt in my email but it doesn’t show those charges and for what but it’s on my card. My sheets on my bed had stains on them like they didn’t change them out. My let out couch didn't have a sheet on it at all and it was a big dark stain on the mattress so we couldn’t use that and in the bathroom they didn’t change the tissue paper out from the guest before because it was hardly none on the roll when I checked in.

My sheets on my bed had stains on them like they didn’t change them out. My let out couch didn't have a sheet on it at all and it was a big dark stain on the mattress so we couldn’t use that and in the bathroom they didn’t change the tissue paper out from the guest before because it was hardly none on the roll when I checked in.

Exceptional

Exceptional

Room was very clean, great water pressure for shower, nice restaurant with good breakfast options. Pool was a bit cloudy. Very dog friendly. One of our beds was a bit uncomfortable, broken spring or some such but not unsleepable. Friendly staff. Overall a nice stay.

Super friendly people from check-in to breakfast .

Location Needs refresh/maintainence

Location Needs refresh/maintainence

Clean N/A

Clean N/A

I loved the room it was excellent

Everything about the hotel was great. That was my first time staying at a courtyard hotel but it won't be the last.

Everything about the hotel was great. That was my first time staying at a courtyard hotel but it won't be the last.

The bathroom tile and grout needed cleaned but otherwise the room was nice.

The room was very clean & I enjoyed my stay as always!

Love it

The room was perfect with all amenities included. The staff were kind and helpful, even finding a bottle-opener for me.

It would have been 5 stars if the bed wasn’t so hard. We got up early and left the next day because the bed was so uncomfortable that we couldn’t sleep well

I will definitely stay again, staff was wonderful, everything clean. a very pleasant stay

Yes

Great Overall!

Very unclean. Foot of one bed sticking out, cloth material hanging off

Yes

Well stocked, everything was clean. Clean sheets...passed the bug check no problem. Even had Angel Soft toilet paper!!

The place could use a good dusting but overall seemed like a popular hotel

The room we were in for pets smelled terrible as though pet accidents were an expectation and never cleaned up, room was dirty, chair and ottoman looked so dirty and worn we wouldn’t even put our items on it. If we hadn’t been so tired, we would have gone elsewhere.

The night auditor was great and great customer service . I would have gave 5 starts but when entering the building the smell was offensive so I just knew my room was going to smell the same way and it did.

Yes room clean staff gr8

Brooke was so kind and friendly willing to listen and talk with two ladies living their best lives in their fifties. She was attentive to all her customers and made everyone feel noticed and valued. She was awesome!

There was no WIFI and the room was dirty. The staff was good.

Nice overall stay!

Also, when we took our elementary aged kids to the pool to swim, a series of swimming lessons for one year olds was using the pool for almost an hour, which really diminished our kids' enjoyment of the pool. This was especially true when the one year olds screamed for several minutes at a time. When we stopped by the front desk to mention these issues, noone was there, and noone ever showed up, even though I waited several minutes.

Very clean and comfortable. Staff was helpful and kind.

Great hotel. They have 5:00 happy hour in the lobby.

Price and location. Will definitely be back. Front desk staff was very attentive.

Great stay.

Perfectly adequate but not much more, rooms obviously need updated and they use too much deodorizer, which is irritating.

Friendly staff clean rooms excellent service and excellent customer service

Nice

Great location, accommodating staff. A great overnight stop.

Great room for the price and location was convenient to interstate. Surprised that there was not a complimentary breakfast - evidently I didn't notice that when I booked.

The Breakfast was not free it costs me $57 dollars for of us.I think Breakfast should be free like most others Hotel especially when you already paying a lot's of money for the rooms

Room was clean and good. Loved the back little patio area. Quiet and nice for a morning cup of coffee.

Check in was good but I was charged by Expedia and the hotel so I still need to sort that out. The hotel is dated. Room was small and the furniture tattered. The pull out bed had stains all over the mattress.The main bed was comfortable however. The carpet in the room was very stained and there was hair on the floor in the bathroom when we checked in. Only a couple of the outlets worked in the room. They were so loose that the plugs would not stay in. No mirror in the room. The bar had a very friendly tender but the drinks were way too expensive for the caliber of the hotel. While we were there, other customers were complaining about bugs in their rooms. Pool was warm but made our skin itch.

No Wi-Fi no phone no tv

Yes

No Wi-Fi, TV or phone service...and no offer for a refund or partial credit. No excuse for an upscale hotel. Call before you arrive!

Staff is very friendly and helpful

Very clean room. Exceptional customer service and friendly staff.

It was not my first stay at this hotel.

Curteous staff

The bar staff at night is amazing. The breakfast is horrible and expensive. Ordered the Frenchtoast and Strawberry and was cold and waiting 30 minutes for food to arrive.

Good

Clean room and great stafd

Mattress was broken down, upholstered furniture was stained, bathroom floor was sticky, and power outlets were broken. Dresser drawers also were broken and would not stay closed. I would not stay here again.

The hotel wasn’t very clean and the staff were nice enough but not very professional.

Only drawback is their $17 breakfast that most of their competitors provide free. For a couple breakfast is over $40. While I can certainly pay it, it seems unreasonable to me.

Staff.

Liked private tv at dining table-booth.

The grounds, room, and commons were all clean.

Service dag friendly.

Thankfully.

Pathetic did not have happy hour do to no staff available and the breakfast was delayed due to limited staff

Everything was excellent. I have no complaints

Definitely will stay again on a return visit!!

No breakfast with price of room and not even any complimentary coffee. Mattress worn out. Won’t be using Courtyard of Marriot.

Staff was awesome!!!

Very nice staff and very clean hotel.

Room is clean and has fridge and microwave. Large room with good space. Love the table that slides under the desk. Very convenient.

Good service and clean

This property is right on I40 and if you are a light sleeper, avoid this place. Also this Corporate property does not have back up generator even for the basic safety lighting in the room or anywhere else. Last night the power went out and the room was in complete darkness when we woke up around 2:30 am. Finding the bathroom was a scary experience for us (seniors). A single fall could amount to the cost 50 generators!

Okay property, fine for one night stay.

Lost power in the middle of the night! Being a CPAP user was not good!

Great location with friendly staff, worked out awesome.

Nothing

The people that I was very nice

When I checked in my hotel room the bathroom was nasty. The clerk gave me a another room and some free breakfast vouchers. But I didn't even want any breakfast.

Bathroom sink and shower tub did not drain. Light fixture on wall didn’t work, so you had to screw in the lightbulb. All plugs were loose and alarm clock wouldn’t stay plugged in. Big chair was filthy featuring many stains. Would not recommend. Only one elevator was operational. Very disappointing for a courtyard property.

Just highway noise at night.

Out of some items for the evening. Mattresses need replacing

The property was nice, kids had fun in the pool and the outside area is nice. Beds are to hard for my liking but i broke my back and unfortunately need a soft mattress but my kids loved them. Bath tub was large and i loved it,the shampoos they use smelled amazing. Had a nice little stay and would definitely go again.

Awesome bed and soft pillows!

Liked that they made a fresh breakfast. Easy access and quiet.

First room we checked into (315) the beds were clean however that was it. Issues: dirty bathroom - toothpaste splattered all around the sink, on the wall and near the mirror. Hair in the shower (visible clumps of hair) on the walls and shampoo bottle. Carpet was extremely dusty/hair around the edges of the room. Door lock was broken. Room smelled musty. AC wasn't cooling very well with thermostat set at 67. The front desk attendant was very nice to move us to room 323. That wasn't much better though. Room 323 STILL had hair in the shower (quite visibly), trash wrappers on the bathroom floor, dirty carpets (hair, dust, crumbs) and the room smelled moldy (not just musty). The AC did work well in 323. We were charged a $75 pet fee (my employee had her dog with her) and couldn't even let her dog out of her crate because the room was so dirty. Essentially I paid full price for a room (plus the pet fee paid by my employee) and couldn't let her dog have some space to stretch out. We couldn't use the shower and quite frankly, with how dirty it was I'm not sure they're properly changing out the linens between guests. They didn't even offer to comp the pet fee and I expected better from a Marriot line of hotels.

Room was very clean and personal work good with me in all areas. Was well pleased

Best beds I’ve had in a long time. Shower heads were not great.

Very good

Everything and everyone was great

Yes

It was a nice dog-friendly hotel with first floor access but the carpet needed to be cleaned.

The stay was good. We had to wait for a room to get ready, but not long.

They forgot to make coffee in the morning. For us coffee lovers, not good! Then didn't correct their mistake by making any.

We traveled with our dog from Virginia on our way to Texas. Everything was clean and comfortable. We would definitely stay here again.

Very comfortable and clean. Quick access off I 40 for travelers. No breakfast but does have a bistro and coffee shop. Beds comfortable. Good air conditioner. Easy but tight parking. Would not consider if you pull a trailer or boat

Clean and pleasant stay

Checking in was fast and friendly. The room was very clean and guest ready.

Great place to rest. Amenities are excellent, food, recreation, and close to the interstate.

Great!

Room smelled awful like wet clothes left in the washer for a week. Musty moldy smell. And black mold around the handle areas of the shower and inside of the shower head. Bistro was expensive. I appreciated the complimentary water bottle when we checked in. That’s about the extent of my appreciation for this place. Overpriced. I wish we have booked at a different hotel. Very unimpressed and disappointed.

Very clean and friendly staff. The hotel room we were in could use some updating and a less bumpy more firm mattress.

Greay location

I have stayed here before and was very impressed previously. This trip our tv never worked and when I brought to the attention of the manager on duty, she indicated I’d get a discount for that nights stay. I was on board with the discount but when my card was changed for the stay , not only did I not receive a discount I was charged an extra $60 for the stay.

Staff is really nice

Staff friendly, everything clean.

The staff was very friendly and helpful

The only hotel that put us on the ground floor as requested.

Everything about the hotel was amazing. Very friendly and clean

It was ok

Not really a top grade hotel. Too expensive for what u.get. The staff was very nice but there was old food left in the fridge. Won't stY here again. No breakfast included and oatmeL for $10.

Clean, friendly staff.

Wow. Coming through town late night exhausted…. Front desk was incredibly accommodating, kind, thoughtful, i cannot say enough kind words or express my gratitude….. we will mark this place and stay here coming through from now in.

Very clean.

I didn't like the layout of the room. The TV is too small for the room. What hotel still keeps 32 inch tvs? Plus the TV has to be pulled out to watch if you are laying in the bed.

Staff was excellent. Quiet and very nice.

Staff was friendly and check in was quick and effortless. Room was very nice and clean.

Everything was wonderful! Loved the happy hour after a long drive!

Excellent customer service, and the rooms were clean. However, I think the hotel can use a slight facelift.

My only complaint was both mattresses and pillows in my room. They both dipped at the edge from over use and the pillows were far to soft. I would stay again due to all the other reasons listed.

The staff demonstrated exceptional courtesy, helpfulness, and accommodation. We traveled to attend a funeral, and the staff surpassed expectations in supporting our family.

Very reasonably priced. Shuttle service offered every 30 minutes to and from the airport. Too bad I don’t pass through here more often. This is easily 5 stars!

Myself and about 20 family members stayed here to see family nearby. It was a great experience from start to finish. After learning we were in for a funeral staff were even more kind and accommodating. Having the fire pit and chairs out back were perfect for us to gather at the end of each night. Rooms were clean and very spacious. Only thing missing was free breakfast, but there are plenty of restaurants to choose from nearby.

I stayed 3 nights for a family funeral. Room size was a bit small, but beds were comfortable. The air conditioning unit didn’t seem to work so well so the room was a little humid. The bathroom had a strong urine odor. We had a tv, microwave, and mini fridge which was nice. Some of the amenities were a pool, gym, and outdoor patio with a nice electric fire pit. There is a Starbucks inside. Breakfast was available for a fee of I believe $8 so we decided to visit a local restaurant instead. I also have never been charged for parking at a local hotel, like a resort would have.

Staff was nice and rooms were clean. Hall ways and rooms need updating. The refrigerator did not work, my drinks and food got hot.

Excellent- staff was exceptional 😉

New property, great staff, small cafe on site offering convenience and good meals. Stayed for business travel and will stay again when in the area.

Check-in was fine. The sofa and ottoman were dingy/dirty. Ready for bed, we pulled back the comforter to find 2 strands of hair...disgusting! We are not eager to return to this property.

The property was great, but the Wi-Fi was terrible, we didn't get a password and the conference WiFi was so weak. The nearby restaurant suggestion list needs to be updated.

Staff was friendly, bed was comfortable, and hotel was clean. Highly recommend!

Elevators were good, night front desk lady nice and helpful. But it seems overpriced for you get, public rest room was actually kinda dirty. No complementary breakfast; and they really over charge for having a small pet dog, twice other locations going rate.

Friendly staff; clean facilities.

The other smelled heavy like wet dog. But we did see a lot of dogs so we understood.

I requested a first floor room and the notes said first floor, yet I was put on the 3rd floor. The towel rack was falling out of the wall, the thermostat didn’t regulate the room (it stayed at 77* the entire time), the coffee machine was broken, the refrigerator froze everything and there are no nearby restaurants.

Traveling to Texas. It was a good stop!

LOVE THIS HONEY HOLE WE FOUND WHEN TRAVELING. AMAZING CUSTOMER SERVICE

Initially, he told me that he had not received my reservation, then he told me that he didn’t have a clean room for me. He told me that “they” only sent him 2 house cleaners that day. He sent me away with no solution. I spent $162.76 on a room that I wasn’t given.

Nice Stay!

Was asked at check in about location of room, said just quiet area of hotel. Did not happen. Went down to bar for light dinner and drink. One of the few sandwiches they had we selected, was then told they didn’t have one of the main ingredients for a nearly $16…They didn’t offer something to substitute on it, so I asked for extra bacon. When got back to the with the order, not only was there no turkey but no avacado either. So the blt had bacon and lettuce no tamato or the two ingredients I mentioned it was to include. After a $60 tab for two beers a drink salad and subpar sandwich it really left a bad impression.

Nice hotel and easy access. Saltwater pool is a plus.

Great stay.

Checked in late. Billing issue but hopefully resolved.

The staff is very nice, the room was very clean and comfortable but my shower had a serious leak and the glass covering over the bathroom light was hanging down and body wash in shower was empty. Definitely would stay again just minor inconveniences that can happen when traveling

We arrived late. They had a bistro that we could order food and an area to walk the dog

The room remote would not hardly work and the wifi didn’t pick up.

Great

I like that room had a balcony and sofa.

Russell

The problem is that no compensation was offered. Not even a free breakfast. So that is a bit of a bummer.

No complimentary coffee or cookies at any time. $40 more extra fees tacked on which were not initially advertised. AND a parking fee! The extra queen size sofa would barely fit 1 child .

The room was not cleaned. Jelly smeared all ovet desk. Bed was the most uncomfortable bed we have ever slept in leaving us with an 8 hr drive on 4 hrs or less of sleep. Will not be using Marriott again after this.

Fire pit is cool.

While the staff was helpful, we didn’t realize the bar/restaurant wasn’t open on Sundays so that was a bummer. The pool was very cold, even though indoors. By the elevators on the third floor, there was a cup of water for over 18 hours that nobody picked up or cleaned. They are small but they all add up, you know?

Room wasn’t the room I paid for. The fridge didn’t work. The door didn’t work right. And to took 40 minutes to get service!

Clean, comfortable, spacious room. Convenient location. We enjoyed our stay!

Large field to exercise dog

Had to wait till almost 4 to check in, yet 5 others got there rooms immediately, we was there 10 minutes before they got their 5 rooms!

The staff was extremely helpful in helping me deal with them. Also enjoyed having a glass of wine at the bar. Everyone was so friendly

Very clean and well maintained

Dirty and smelled

Nice property with very nice staff. Quiet, clean and easy to get to.

This was a lovely hotel. The staff was exceptional! i was a bit early to check in and a room was found for me. The room was spotless. My two dogs enjoyed the large green spaces around the property. And the free morning coffee was excellent.

Pet friendly

My room was near the highway so it was a bit noisy, otherwise I had a great stay and the staff was very friendly.

.

Beautiful room nice property

Rooms had only decaf coffee and could not exchange decaf for regular because the coffee vendor had no regular coffee to provide the hotel.

The bathroom shower had hair in it. The bathroom floor was dirty.