Hampton Inn & Suites Jackson

Good

As always, nice to know Hampton inn never disappoints, from start to end great staff ,especially Tyler.

The property was definitely pet friendly. The room and breakfast were good, but your staff is outstanding.

Parking, Clean room, friendly staff, wonderful breakfast

The hotel was very clean. Staff was super friendly. We booked a double queen, but when we checked in they did not have one ready so we ended up in a king with a roll out sofa bed. It was totally fine for us, but I could see where it could be a problem. The pool was nice. Breakfast was cereal, pastries and some hot items. My husband said the omelets were good. They had a waffle maker. No fruit available. Overall I’d stay again.

I hipe the overall management improves the situation there.

Exceptional

Exceptional

Always clean and friendly

Clean room ,great breakfast and helpful staff

Very good hotel. Liked everything.

The hotel was nice with just a minor issue as we found some mold in the bath tub. But, overall, the facility was very nice.

Clean and convenient! Staff is very accommodating and friendly. Very dog friendly with lots of space to walk them around.

Clean and convenient! Staff is very accommodating and friendly. Very dog friendly with lots of space to walk them around.

Easy off and on the interstate for a quick sleep while traveling. No restaurants within a walkable area. We had to get back in the car to go find food after driving all day.

Easy off and on the interstate for a quick sleep while traveling. No restaurants within a walkable area. We had to get back in the car to go find food after driving all day.

Yes parking easy breakfast good

We reserved a room. And paid. But got there. They had no room available. But we did a refund. But very inconvenient

Just what I expect from Hampton hotels, great place to stay.

The staff was very helpful and friendly. It is set up for pets being on the property. The room was great and the breakfast was good. The property could use a bit of freshening up but all around, it's a nice place to stay.

Exceptional

Superb

Exceptional

Best staff I have seen in years.

Great location Will visit again

Exceptional

Great location Will visit again

Overall very nice

We reserved a room. And paid. But got there. They had no room available. But we did a refund. But very inconvenient

.

No road noise although it is right off interstate.

I will never use Hampton inn again. They charge a $75 fee for your pet. I have never paid more than $20-$25. This was a complete rip off. Do they charge $75 for extra kids who will do more damage than my dog. Never again. Hotels. Com needs to find a way to inform us on these costs before we commit to a non refundable stay.

Superb

Dim lighting in room Poor shower head

Most loved hotel for the price

Hardly slept all night with a very loud humming noise that was coming from outside our room 225 that started and stopped all night long. Also you should request a room opposite the expressway as traffic noise was also a problem when trying to sleep. The two windows in the room do not provide enough sound insulation.

Alway fast friendly and clean

Clean, safe and pet friendly!

Nice & Clean, room smelled really good

Clean room. Staff were awesome !! Amenities were great. Brandon was kind and helpful.

Yes and yes

Good

Liked the cleanness of the establishment and friendly staff.

Great room! Nicely decorated and specious. Good breakfast. Nice staff - Amber helped me and my guests. No wine or alcohol sold on premises.

Great breakfast and clean rooms with a great location. Will be back!

It was great. The AC was stuck on Cool when we arrived and it was about 49 degrees outside, but though I forgot his name the Young Man who checked us in immediately got right on it and called the Maintenance Person and within about 15 minutes they had it repaired and heating ! And they explained what had happened and that was Top Rung Customer Service !! Also, the Young Lady that was cooking and restocking in the Dining area, though I forgot her name also, was very friendly and Customer Service oriented !My stay was Fantastic and if we come back again we will surely stay with you. Happy New Year!

The staff was very friendly and nice.

Oatmeal was empty, cold things were warm and warm things were cold.

Location and cleanliness

Room was in rough shape, but the amenities were decent.

Heavenly that made/kept up the breakfast area was great!

Staff was great. Room needed updating but was clean

Exceptional

Nice, clean room. Friendly staff

The price was very reasonable. Staff was nice

The price was very reasonable. Staff was nice

Superb

It’s a nice property. The staff is amazing. Especially front desk rep, Keyshauna. She goes above & beyond. Everything was perfect.

It’s a nice property. The staff is amazing. Especially front desk rep, Keyshauna. She goes above & beyond. Everything was perfect.

Friendly staff provided quick and easy check in

Had 2 rooms reserved for us and our friends. Our reservation was under my husbands name. The clerk could only find one room. She didn’t look under the other party’s name. Had to call third party to get it straightened out.

Good

Great Place

Very good

I love the location. Everything was nice, breakfast was good, staff was friendly. The only issues i had was the tv kept freezing while watching live tv. Also the a/c unit was filthy. The blinds wouldn’t stay up either.

All of the above. Waited 15 minutes just to check in after a 7 hr drive. The lobby had a bad odor and the room even worse. My 85 yr old mother and I had to clean things in the room and spray cologn just to make it tolerable. Very disappointing when always in the past Hampton stays were very pleasant.

Yes. The room was clean and the staff’s were friendly.

Good stay. Staff was nice. Let us check in a little early. I was under the weather, so that was nice. Beds are always good at Hampton.

Fabulous suite for a great price. Clean, comfy, well arranged, great TV.

Room was clean

Check in was really speedy, bed was comfortable. Used washcloth in shower, no shampoo in dispenser, door lock was wonky.

Great room; last minute booking and so happy with it. Nice people. Extra effort to get us ice water before we got back on the road.

Nice

The room was large and very clean. The outside area for walking our dogs was wonderful!!

the staff at check in was not friendly. The bathtub draw was clogged up and drained very slowly.

Fine

The staff was great

Room was clean and comfortable

Wonderful staff and very clean hotel!

When we got to the hotel, our room was not ready we had to wait another hour. They tried to change my room type but i couldn't do it because it had a tub. They gave me a room that i did not pay for, just having yo wait made it the worst experience. The front counter lady was a little rude to begin with. We ended up in the wrong room anyways but they need more staff for this hotel.

Evidently the cleaning staff didn’t show up for work the day before and the day of our stay, but when you have orange slimy gunk in between the the tiles on the shower walls where it should be white and black mold there as well, it makes you wonder how long it’s been since someone really cleaned the shower. The beds were clean thank heavens.

Parking was fine. Had reservation. Check in was SLOW. Long line. Had to wait a long time. Room was ok. Shower was questionably clean. Comfortable bed. Couldn’t buy a snack because of long registration line when went back to front desk about an hour later. One guy working. Not friendly.

Front desk clerk professional, courteous & accommodating.

Nice stay. Clean room. Not much to do around the area.

clean and comfortable room

Location was great. Breakfast was average.

Nice, clean rooms, friendly staff. Great place.

Breakfast was pretty healthy but warm items were a little cold.

Staff serving breakfast were nice Very outdated. Outlets need updated…hair dryer falling out of plug. Hook pulling out of walls. No places to eat close by. Fence around the property.

Didn't get to check in until 2 1/2 hour later due to lack of employees i was super frustrated.. paid for 1 type of room got a diff type of room..

The overall stay was amazing. Staff super sweet and helpful. Breakfast was

It was very. nice.

Was comfortable and quiet. Could use some cleaning and maintenance but acceptable.

Room was okay, but out of shampoo and conditioner is unacceptable. Breakfast was average, nothing special.

People was nice bathroom was not clean in appearance plate on the shower was loose and spinning. Parking was limited I was pulling an 8 foot long trailer and there wasn't room to park without taking up regular parking slots.Other than that not a bad experience.

This hotel was really clean! The little touches were nice! The beds were comfortable! After a long day on the road a nice room for 1 night that doesn't break the bank is appreciated.

Breakfast was not ready at the designated time of 6am. It wasn’t until about 7am when the food was ready

Unfortunately due to short staffing it was quite a long wait to clean room & check in, but the front desk staff were wonderful. I arrived at 4pm but no room available until nearly 6:30 pm which was longer than I've ever had to wait. Owners might want to see about hiring more cleaning staff. Otherwise would recommend this property for a quiet comfortable stay.

Excelente, clean and new

Easy to walk our dogs but dog fee is high.

Clean property, friendly staff

Not t a friendly feeling checking in. Felt like an inconvenience

Short 1-night stay. Convenient location and great staff.

needs more lighting around the building.

Room is big. Room was clean. Easy parking. Conveniently located.

Very nice!

Clean and comfortable

Great stay at this Hampton Inn after a long day on the road. It was clean, quiet, cozy bed and th room was nice and cool.

Friendly helpful staff. Very comfortable bed. Like the coffee/tea bar. Freezing cold room. Would have liked a more extensive breakfast.

The property was nice, I give this stay a 5 star

Very nice experience

Hotel lacked cleanliness, very small rooms, stains on walls, dirty toilet and bathroom. Broken bathroom fixtures on wall

It was really convenient and staff were very polite.

Property clean, breakfast was good and playful, location felt safe and accessible.

Pool was nice.

I stayed for a week and my room was cleaned only once and I had to ask housekeeping to clean it. They said I was not on the schedule, but they cleaned it anyway, but I had to go get facecloths and hand soap. I also had to get toilet paper from the front desk.

It is right on I 40 and adjacent to resturaunts, and shopping.

Sheet in pullout bed soiled.

Our check in time was 4. When we arrived around 4:30 there were several people ahead of us waiting for a room already. Finally our room was ready after 5. We got to the room and my kids noticed the comforter had orange (Cheeto) fingerprints on it. I went to the front desk, where a ton of people were waiting, but was told the front desk clerk was also the one cleaning the rooms. I found someone and told them about the comforter. We were headed to dinner so they left the comforter in our room. As I was changing that I noticed something on the sheets, feces or mud possibly, and pink stuff on the pillow cases. The pillow cases also smelled terribly like sweat. So back downstairs for fresh sheets. There was stuff on the side of the bed mattress and running down the wall. There was trash left under the bed. I don’t think the room was ever cleaned. I tried to make a complaint but no one was at the desk and when we left the next morning. I sent an email and was told I would be called back or sent an email but never got anything. I included some of the photos I got.

We had13 people divided into 4 rooms. Everything met all of our expectations.

The staff were very friendly and helpful. The hotel was neat and clean and bedroom was nice and the bed was surprisingly very comfortable. My only issue was we drove for several hours and arrived around 6:30 PM and our room WAS NOT READY ! We couldn't check in until about 7:30 PM !! ? !!

Quiet, clean and great location.

I got to the property at 6 my room was still not available. The room I booked was not the room I was given. It was dirty with grease stains on the head board I waited 45 mins for a room

Clean and friendly.

The property was clean and convenient. It was quiet and close to dining options.

That close to the interstate The first room we get was not clean. The walls were nasty.

Nice clean hotel. Bed was very comfortable. I would definitely stay again.

Awesome staff and property

they advertised plentiful parking for trucks. they don't tell you that you'll have to haul your stuff uphill from a field! with a pet and suitcases!

The air conditioning did not work

Nice and clean. Note for travelers with pets - they charge $75 even though it is not mentioned on Hotels.com.

Very nice facility.

Great breakfast. Clean, quiet room. Front desk gave us an excellent recommendation for a place to go for dinner. No problems.

Convenient location from the interstate.

Easy, early checkin, thankyou. Room is lovely and huge.

Staff was efficient, but they need to work on their bedside manner. Also, it might be helpful to tell guests when checking in about how to turn on the shower. FYI: The turn-on knob is actually part of the spout, and is located at the end of it.

Breakfast was good, but not exceptional. We were attending a wedding and the location was convenient to the Interstate and about 15 minutes from the Church and Reception venue. I would strongly suggest that large Hotel Chains like Hampton Inn make available to their older guests (like us...in our 70s) a SIMPLE remote control for the Television. This Remote had NO numbers or Channel Toggle and was impossible for us to use, and absolutely NOTHING on it was intuitive other than the Power Button. Trying to use it was an exercise in frustration. While we didn't plan to do much television watching, it would have been nice to keep up with the National and International news. The Remote provided made this impossible. The Television is too @#$%^& complicated.

Clean and checked in immediately

Location Reservation not honored

However, they advertise pet friendly, but charged outrageous price for pets. Mine was $75 plus tax = $82 for a 8 # dog If you bring a pet, they really try to discourage pet owners from staying with them. “Just stop advertising pet friendly please”

A little dated. Most of the properties in this area are overpriced with this one being no exception.

It has always been great, except this time!!!! Rooms not ready at check in time!!! Waited from 4:00 until 6:30 for a room….. and my husband is a disabled Vet!!!

Property was convenient to the interstate and easy to find. Was really clean and looked good.. Not many places to eat near by.

Quick stopover before Memphis.

Check in time is to jater when you need a room

Everything was great from check in to check out. Breakfast was delicious. Best stay of a longer trip!

Good breakfast!

Good basic accommodations. Room was supposed to include breakfast, but breakfast staff had to leave early, so they shut it down 2 hours earlier than advertised, with no alternative and no apologies. Facility was basically clean, but there were cigarettes and trash in the elevators.

Employees are extremely cordial. Just nice to meet really good people. Heck, Im gonna stay another night.

I woke up with bed bug bites all over my body.

👍

Stay was good, bed was comfortable, breakfast was the usual but well attended. One drawback is there is nothing at that exit besides a gas station across the highway. Restaurants are about 10-15 minutes away.

T

Employees were rude and I am from Memphis.....sad really

The receptionist was very judgemental to the point of being rude. I reserved my room 4 days prior. When I arrived after 4pm he told me that they didn't have any rooms available for me but he just placed the patrons before me in a room on tye 3rd floor. Then he stated to me that my room wasn't paid for yet and I said to him that's because I haven't checked in yet. He told me he only had one room which was right by the front office. I told him that I wanted to be up so that I could stirm watch. He proceeds to tell me that I had to wait until a room a cleaned, mind you check in was at 4pm I arrived after 4pm and I was inconvenienced by Brandon. Them miraculously he came up with a room on the 3rd floor. My worst experience ever. I will not be returning to that hotel.

The suite was clean and cozy for our overnight stay.

Our party of 4 enjoyed our stay.

Good rates, clean, friendly and helpful staff.

Brandon was very polite checking us in, would stay here again.

I could not stay there because they had no rooms available, your site booked a room that they didn’t have. I need my money back!!!!!!

Very clean room, comfy bed, and nice gentleman at check in. Location is also perfect. Wish there were more channels and hand soap, but it was nice.

Friendly staff, comfy rooms and very pet friendly. Enjoyed our stay!

The room was nice, but they put us right by the desk. You could hear people all night. I didn't get much sleep. Never again here. You hear people outside the window, and the worker outside the door. Breakfast hits and yeah sleeping is done.

Brandon at the front desk was great. Made check in easy.

good location off of main freeway

Was great

When I booked my stay, I chose a room with a soaking tub. I did not get the tub from the picture and when I mentioned that, their representative blamed the fact that I booked on a third party site. No initial attempt to satisfy my expectations, just passing the blame to me and the site through which I booked my stay.

Clean, efficient, quiet

Needs friendly staff at front desk

Had a room available. Friendly check in, clean and quite.

.

No comment

Nothing

Design of room isn’t proper for good air circulation. Had to turn AC way down to cool off

Close to I40, clean and comfortable

The staff were very helpful. Room was very clean.

I it was good

Room had a very strong marijuana smell to it and the pool water was a lime green algae tint. Not worth the 550.00 for two nights whatsoever....

Very dark out side of the hotel and inside the lobby also

Perfect for a quick stay.

The whole place should be torn down and rebuilt. Dirt and rust in bathrooms and even with all the lights on in the room, it is so dark during the daytime that my phone camera flash comes on when taking a picture. The only good thing is that reception was friendly and helpful.

Wonderful stay. Very comfy, friendly staff and lots of breakfast options in the morning.

Staff was outstanding, courteous and professional.

Great Location with clean huge Rooms smells good 😊

Mold on shower curtain.

Cleanliness, friendly staff.

Nice place

Did not appreciate calling ALL the motorcycles park at the entrance where guests could not get to covered entrance. Also allowing each motorcyclist to idle their bike for half hour warm up prior to leaving at daybreak. Room 214 is directly above canopy and VERY noisy. Put the cyclists in that room.

Found out after we checked in that the pool was closed. Kids were really disappointed. Room was also run down and indoor air was humid. Made for a very uncomfortable stay.

The staff were welcoming and helpful. I had my service dog with me and this property was extremely animal friendly. My only complaint would be that the cost of the room versus it's location and current status of the rooms was a little over priced. The window in the room had a sheer shade covering it which did nothing to block the sun. Worse, we were located on the second floor right by the pool where we quickly learned that those who were in the pool could see inside everyone's rooms. Once they have finished renovating the hotel I am sure it will be worth the cost we paid, but currently I don't feel it was worth it. I am not saying the hotel wasn't nice or that the staff weren't great. I am just stating that I felt more like I was paying for the name of the hotel instead of the comfort I expected.

Nice quiet stay.

Check clerk very nice. But hotel was terrible. There was bad looking stuff that had build up on toilet as seen in pics. Someone hasn’t been cleaning it for a long time. Called down to front de#k and said no one was there to send . Offered another room but already had pjs on and ready for. Bed.. I’m 75 and to tired to get dressed and move. Will never staff at Hampton inns again. They have really gone downhill.

Dirty and run down. Staff too slow to check out so just left.