Embassy Suites by Hilton Jacksonville Baymeadows

Beautiful and spacious rooms

It was Awesome and clean and fun

The hotel was well maintained in the lobby and outside areas the restaurant was good and the staff was great very accommodating and very polite. However, the room I stayed in which was room 318 had a very distinct odor of either mold mildew or sewage almost as if maybe the carpet had gotten wet before or something along those lines the odor was very strong. I did let the front desk know as soon as we checked in and when we checked out. The nice lady at checkout did say that she was going to close the room and have maintenance take a look so I was very pleased to hear that other than that our stay was amazing it was the final trip before my son left to go off to Navy boot camp and your hotel and staff helped our stay and our goodbye a very memorable event.

The room that I was ended had fleas in the bed.

This was my very first time staying at an embassy suites and it was extremely nice. Everyone was friendly from check in to check out. Special shoutout to the breakfast crew! Super friendly, made sure our plates were off the table and the cooks were excellent as well. Embassy suites is my new go to! Everything was amazing

Very good experience

Very good

Our stay was simply amazing !!

Balconies need to be painted

A few things…I had to wait one hour to get a bar of soap as there wasn’t any when I arrived. The coffee pot in the room was not working. When they brought another one, I later noticed it did not have the tray that slides in and holds the coffee pod. When I asked for another one the next evening, I never received it. The ice machine on the 3rd floor had no ice when I went for some Sat. night. I used a “Sleep In” tag on my door for two days. I took it off on Sunday morning but my room never got cleaned. The breakfast buffet is very impressive. Plenty to eat and was presented very nicely. Very good coffee. The staff cleaning up during the buffet was very friendly and efficient. Joseph, in particular, is a wonderful employee; so pleasant and hard working. Overall, the Bay Meadows location is a great spot; not too far from the airport, St. Augustine, and Daytona Beach. Would consider staying there again.

Exceptional

Staff. Breakfast was phenomenal. I didn't stay longer.

I love it room clean breakfast good and it so quiet

The room Parking was limited upon arrival

Very good

My guest was bitten on her leg several times in the room

The room carpet, kitchen, beds were well taken care of, but the bathrooms needed a desperate upgrade.

The Breakfast. The balcony was dirty and needed to be swept. The sheets had look like Vomit. And the top comforter had actual blood( body fluid) on on it. A couple of lamps weren't working. Just a horrible experience and I normally visit often.

I enjoyed my stay, everyone was really nice and helpful. The morning staff was extremely nice. I don't remember all of their names but Joseph was very kind and the o the lady that was cleaning the breakfast area. The gentleman making the omelettes was very friendly. Enjoyed the breakfast. The room was clean. It's an older establishment but still well kept.

Everything

We had cool air at best the entire stay, the ac didn't actually work tho. Our room was at least 10 degrees warmer than the hallways. We left the temp higher during the day in case it was freezing over working too hard and the staff that serviced the room just turned it back to 65 (lowest setting) everyday while cleaning. We were so overly hot we actually left early, it was unbearable inside the room. The door to the bathroom was rotted out along the whole bottom as was the trim in the bathroom. The AC not working caused so much humidity that the room smelled terrible, overall just not worth it. We also found the pool dirty and not well kept. We rarely, if ever, leave a poor review but usually embassy suites are so much nicer than this was.

Found a dead roach in the fridge, then found a live roach in the bedroom. They moved us to a new room. The pool was packed and then when we finally got in, there was hair and dirt and I got in infection in my eye from there. The buffet was nice and food delicious, two free alcoholic drinks per person over 21 yrs of age. They charge you $10 a night for parking. Many times was walking in halls and smelled weed, hallways were dirty and floors everywhere were sticky and pool spilled lol down hallway. Will not go back again. People next door so loud could hear everything and heard gunshots around 11 pm at night what heard was in parking lot.

Just nice clean place Was not a fan of the 100 dollar deposit at they can hold for 5 days

The room itself is very outdated. Bedroom wall bubbled up due to the water damage from the bathroom.

Friendly staff, rooms were the size expected, amenities that were advertised existed, breakfast is a large selection. The room we were first given and spent our first night in had a lot of issues. They transferred us to another room the next day, but it was hard to spend the first night in a room with broken ac.

I did like that there was a very good buffet style breakfast with an omelette station. The rooms were not very comfortable. There was outdated carpet stains on the walls, and the rooms had funny smells to them like a musty smell.

The staff was friendly and the beds was very comfortable

My family’s stay was built around the indoor swimming pool to celebrate my glam daughter’s graduation. Suffice it to say I have a less than stellar review of the “Hilton “ brand. As a seasoned traveler frequenting brands with standards and ratings 4-5 range . Considering its locale too I’ve reached out to corporate to share the unsavory experiences and am open to dialogue.

Rooms clean, breakfast great, service on point

Check in was easy and all staff was super nice, especially the 2 ladies working at the bar. They were so gracious and the drinks were amazing. We will definitely be back. Thank you so much for our time there, especially since it was my husband's 50th bday this past weekend! We had a wonderful experience

Nice and clean. Very good location. Wonderful staff. The fact that you have on site parking yet you charge to park.

The room was hot when we checked in. The livingroom area was cool but the area where the beds were was hot. The bathroom door wasn’t secure so even when you close the door, it wouldn’t stay closed or lock. The refrigerator wasn’t cold either. I am disappointed overall. I booked a room there because my daughter was shipping out to the Navy but I wouldn’t stay there again. It wasn’t worth the money to me.

Exceptional

Breakfast was good Air conditioner was not working properly

-friendly and professional staff, -quick check-in process, -atrium- concept, -property is well-kept inside and out (gorgeous landscapes) -the full- breakfast menu, -Daily managers reception, -staff keeps the property clean continously throughout the day, -clean and well-stocked restrooms, -if you don't want to remain in your room all day, the dining area is a relaxing place to relax and conversation with family, friends, and the friendly staff I will rebook at this Embasy Suite location and across the United States.

It was excellent

It was in a good location that was convenient to downtown but not too close My original room had a leaky bathroom ceiling

Exceptional

Exceptional

Exceptional

I can overlook a certain amount of upgrades not being done, but our room literally smelled aweful. It was the worst every time the air clicked on. The room was mostly clean otherwise. The breakfast was a negative, too. The omlet line was long being a holiday weekend...wish we would have waited anyways because the other food was not good...we were there within the last hour of breakfast, so likely it had just sat out a long time. Still disappointing though. The pool seemed nice, but was closed. I will say that all of the personel we spoke with were very helpful and pleasant though.

We have been staying at the Embassy suites in Baymeadows, since 2004. The cleanliness changed and the smell of the rooms is not good either. Breakfast would be much better if they kept the area clean and kept the food stocked.

The couch in our room was all ripped up. The outlets in the bedroom had to be fixed to work when we arrived. This hotel really went downhill

Carpet in room torn, couch cushions torn, had an older building smell in hallway and room, breakfast and coffee were not ready on time, might stay again but it would have to be a much lower price

Clean room, convenient to Mayo

Darius was very helpful and friendly

We always enjoy your stay at this hotel. The breakfast is AMAZING!

The room : The dead bolt didn’t work, the air vent was completely covered in dust and it smells very musky . Several of our team with us had issues as well , I would not stay here again .

Room was really nice and comfortable, very clean.

grits were bad

Great food and drinks 😋

Very nice

Joseph a gentleman that was working the breakfast area and bussing was an absolute delight while he worked.

Breakfast was fresh fo the two days I was there

grits needed help

We really had a very nice stay. It was only one night. Breakfast was excellent thanks to the custom omelets. Beds were comfortable.

Includes a variety of breakfast options and free drinks when checking in.

The breakfast was regular hotel breakfast. The pool was gorgeous and had a hot tub. You are located off a main road full of restaurants and fast food. The staff are friendly and the space was very well clean.

The room was clean. The staff were very friendly. I loved the “no kids in the pool area after 10pm” rule! It was great to get an hour with only adults in the pool! Will definitely stay again!

Everything was great. The cook for the omelets was so funny and kind, they were delicious.

The fridge did not work. The door would not lock.

The stay was nice.

While staff was great.

I have stayed here before, it used to be amazing.

We loved everything about our stay. The bed was extremely comfortable, and the amenities were great as well. Breakfast was the best. One of the best omelet's I have ever had.

Hotel exceeded my expectations. Definitely my go to spot now when I visit Jacksonville.

We usually love staying at Embassy suites however this location significantly let us down. Staff were not very helpful and check in process/reception took a very long time. Atmosphere was much more chaotic than we are used to with non-stop noise coming in through the walls into the room.

Excellent⭐️⭐️⭐️⭐️⭐️

The room is nice and roomy.Cleaning need some work.

Yes one of the best breakfast ever, room was very clean and staff was very helpful and professional especially the guy at the front desk.

Breakfast was great, made to order omelets. We were supposed to have a room with an atrium balcony, but it has no rooms with atrium balconies, none. Outside balconies only. The first room they put us in had no balcony, had to move us

Breakfast was great indoor pool also

Staff was pleasant and hotel was clean

The restaurant is good the inside pool is heated everything was fine

Property had nice open atrium, good food in restaurant and slow elevators. Rooms were clean, large and with table for dining, microwave and sink (Kitchenette)

I put 4 stars for the staff, however we only had any interaction with one employee and he was pleasant. As for everything else, if only I could choose negative 5 stars, then it would be more accurate regarding this property. I’m going to say this, it would have to be FRESH after a FULL renovation and a FREE stay for me to ever book here again. There is absolutely no reason why any property should be this filthy. Poor management is the only thing that could explain this ridiculous mess. Anyway, enjoy the pictures. This is probably the last room I book on Expedia. I’m tired of being robbed because of their AI generated photos making the property actually look decent when it’s truly very run down.

I think everything was great and close to a lot of things. I just didn’t like the $100 misc charge it was not explained at all or deposit.

Staff

No complaints except the pool they need to include pool times for teenagers.. it was so many little ones the teens couldn’t enjoy themselves

Breakfast is great!

Food, was hot and Fresh. Staff was quick with the cleaning despite having a busy Breakfast area.

room was clean and staff was friendly

Breakfast was very good, room needed a refresher as the wallpaper was coming off. Pool was dirty

Room was big enough for 6 people. Breakfast was fresh hot and delicious. Staff was Nice and friendly

Everything was perfect

Nice hotel

Very nice hotel.

Amazing facility… The rooms and facilities was clean. The breakfast 10/10. Pool 100/10.. Bar 10/10

Yes, amazing.

Rooms were clean. Nice quiet area.

Great location, clean room, very well maintained hotel

The front desk staff was very friendly upon check-in. However, once we got to our rooms, I inspected the beds and discovered dried bloodstains that had penetrated all the way to the mattress. I immediately went to the front desk and the manager apologized and granted my request to check out and be refunded. I honestly was so disgusted I didnt want myself or my family staying there.

This is my go to hotel for a quick getaway. Love Embassy Suites..

The hotel is very nice, the staff is absolutely wonderful. We loved the kitchen staff the most.. Ms Mattie and Mr Joseph B were so kind. The chefs making those delicious omelets were friendly and great as well. We will be back. The only issue we had was our first room wasn't cleaned when we arrived so they put us in another no issues.

Goo

Amazing breakfast, great location!

The hotel needs major upgrades which can be smelled throughout the hotel. The rooms were icky to the point we felt sick and that was probably due to l of the water (mold and mildew). There were water stains everywhere (pics were taken), but I forgot to get them as they were even on the lamp shades. The tub was disgusting, had rust or some black stuff coming from the drain. The balcony door was rotted, the staff was meh and Lawrence during checkout lacked any type of customer friendliness. This felt closer to what I imagined a motel would be like and the should be categorized as a 1 star hotel.

The gym lacked a versatile universal gym. I wasn't able to do my normal workout. Elliptical was fine.

Have stayed here twice and I dont think I will ever come back. There is always something wrong with the elevators, the kickbacks are usually just chips and salsa and not everybody can have tomato. And always loud.

Front desk check in very helpful and quick. Clean/fresh room.

Clean great!!

Broken lamp and bed. Dirty linens room was nit cleaned

The hospitality staff were awesome and accommodating. They were always cheerful and offered assistance. Embassy has and will always be my go to when traveling. Check-in always sets the tone for the stay. This could have been a major failure with loyal patrons who planned in advance, paid for the room a week in advance and confirmed before traveling. Please do better.

Reserved a balcony and atrium room. The room had neither and simple said they had no empty rooms. What is the point of a prepaid reservation in advance then?

Staff was curtius

Everything about my stay was excellent, plus that breakfast was fire‼️

Yes great room and very clean.

Amazing decor.

They charge random fees!!

Excellent

Staff was great along with the breakfast. Didn’t like the street noise in the front rooms

Excellent place to stay while in town for NIN🤘

Good food at breakfast. Only real negative thing was that the room next to us were smoking marijuana so much that you couldn’t step out into the hallway without getting a secondhand high. I was there with my daughters and didn’t appreciate being in a non-smoking area and having to deal with that.

The hot tub ain’t work n I had roaches

Great rooms and great service.

Our room was very clean and the staff was helpful and courteous. The breakfast was also good.

Beautiful hotel beautiful room

No issues

Beds were uncomfortable.

Pooper service!

This hotel used to be top of the line, but unfortunately, at this present time it is not. It’s not near as well kept as in the past. The hallways are not vacuumed on a regular basis my room had furniture they looked like it was 30 years old and patched up as much as it could be the air flow in the suites was not balanced. There is no coffee in the lobby excepted breakfast. It just needs attention like it used to have and upkeep.

Great!!! We Loved the Stay!

Excellent

Clean room, just need more help up front.

Perfect

Good

Great room and location and breakfast

Room was ok. Staff was friendly

The staff was excellent and very accommodating. The daily breakfast was excellent with multiple choices and the made-to-order omelet station was worth waiting in line for. Our room was great, and clean, very comfortable mattresses on the queen sized beds. The onl

Very nice hotel will stay there again

Everything was great

Always enjoy my stay

Yes

I loved that the rooms had a living area separate from the bedroom which gave my family of 4 room to spread out. The breakfast is wonderful with freshly made omelets. Be sure to go early!

the chef making the omelets was extremely fast and very pleasant attitude! The rest of the breakfast was satisfactory but lacking in variety. The only negative about the breakfast was the coffee. I wasn't able to drink any because the didn't have any cream at all. That is a staple for coffee. I was there for 4 nights and never once had a cup of coffee. The free cocktails is a fantastic perk! The bar staff went above and beyond with service! We plan to stay again at Embassy Suites! The hotel points are another bonus to help with the cost of traveling. Thank you Embassy Suites for a most memorable stay with our family!

The bathroom had hair on the tissue box and dust in the corners where it hadn't been cleaned. The air condition didn't work very well, it felt more like a fan. The room was spacious and breakfast was good.

Todo Excelente

Liked this hotel a lot! The managers reception was a lovely touch when we arrived as well.

The breakfast had a range of options but the hotel needs more cleaning in the rooms.

Cleaning

Our bathroom did not drain.

Good breakfast, Chef makes fresh omlet to order!

Very clean.

The size of the room was the

Clean room. Friendly staff

We had an excellent stay at the Embassy Suites. The rooms were spotless and very well maintained, and the hotel overall was impressively clean from top to bottom. One of the highlights was the breakfast, which truly exceeded expectations. There was a full omelette station along with pancakes, sausages, bacon, fresh fruit, pastries, and just about anything you could want to start your day. The staff was friendly, welcoming, and attentive throughout our stay. I would absolutely recommend this hotel and would happily stay here again.

Great staff,clean rooms, buffet breakfast was awesome! A major bonus was 2 free drinks & snack for happy hour everyday :)

Suite was wonderful. Clean and nicely appointed. The staff were friendly and always had a smile. Indoor pool was a hit with the kids. Very family friendly atmosphere.

Please check batteries in room remotes, the hot tub jets in pool area need maintenance along with the dial that controls it… staff was polite and courteous but the omelet station needs two people the worker this morning did his best to keep up and the omelet was spectacular…

Breakfast could not get silverware was long long wait for omlet not worth it . Wouldn't pick this as a stop next year

The breakfast was good! And I enjoyed the king suite.

I called the 1-877 number and she told me I should remind the front desk I didn't park next time. They should ask me if I park or not right?!

Room

We asked to not be in a room right by the elevator and was put in a room directly across from the elevator which was very noisy and disturbed our sleep. The bathroom could have been cleaner as well, counter was sticky and hair in the shower. I wanted to use the blow dryer but it was sticky and had hair on it. Usually love Hiltons but this was a disappointment.

Jeanie from the restaurant was AMAZING!!! She was out of this world! Also the hummus on Sunday evening for the reception hour was fantastic!

Nice stay

Room was very clean and Staff service was excellent

Breakfast was fresh

Great staff, very pleasant and hospitable….lol. Room was spacious and clean, breakfast was great

Nice hotel, but the surprise notice of the $10 parking fee/night at check-in, was irritating. I had previously booked online and that fee is not mentioned. If you're going to charge that, say so during the online booking so you are fully disclosing that extra charge. To spring that on your guest when they show up to get their key is not cool.

They charge for parking which we were not told until we checked in. The heat didn't work or we were locked out of it (up the temperature on the thermostat but the room temp didn't charge over 2 hours). The mattress was cheap and hard as a rock.

Everything was great except I did not get the room I reserved. I assumed the room I paid for would be available no matter what time I arrived that day since it was non refundable. I needed a balcony, paid for a balcony, and was stuck in a conference room. Six chairs and a table in the front room, no balcony, and a window that was bolted shut.

Clean room... Friendly staff and great breakfast. Loved the happy hour drinks were great.

Excellent place!

5 stars

Everything was great!

The room, and the towels was dirty. The refrigerator didn't work, but the maintenance man was getting ready to go home but he can and changed it out. We were very grateful to him, and he did his job with a smile. No one came to clean the room, and we had to call for clean towels and was clothes that night when we got back at 10pm. I have always enjoyed coming to the Embassy Suite, but has changed for the worst, but it still has good food.

Room was spotless, clean and comfortable also very spacious and staff was very professional, clean and friendly.

It was a lovely stay. Just had an issue with the shower. Water was all over the bathroom floor after showers but workable.

AC was not warming up the room

Planned to stay for 2 nights. Cancelled second night. Hotel is beautiful in the lobby. They charge 10/ni for parking when you’re a guest. Don’t leave or you’ll have hard time finding parking when you get back. Cancelled second night because on night 1 we moved to 3 rooms. First room no heat on a 49 degree night, second room smelled something aweful, third room at least heated to a point and was 11pm by this point so just stuck it out. Was told old hvac ran on boiler and some rooms weren’t working. They were going to try to move us to another room the next night but we said just cancel and went back home. Not what I consider Hilton standards. Everyone is professional though and did authorize the cancelled nights refund. I personally won’t stay here again.

but she gave me and my boyfriend great conversation. This hotel is a 10/10. Will book again !

Clean room,staff breakfast everything was very good

Good for traveling with family. Great breakfast. Clean room.

Very nice hotel, easy to get to, clean, large room and nice pool

Very nice and comfortable place. Spacious and clean.

Yes

Everything Was So Perfect Will Definitely Return Soon Thanks

The bathroom sink and tub was clogged but the had someone come in and fix it and after that it was great

Staff was the best. Monica our bartender rocked and we saw her every night for our 2 free bar drinks per person.The managers reception had an older woman staff there that was so welcoming. Hot breakfast was exceptional complete with an omelet station. We will definitely look for an Embassy suites for future travel. They do charge for parking which is unnecessary especially with such a big parking lot.

We would definitely visit here again on another trip to Port Canaveral.

The check-in lady was not friendly but the breakfast staff were super nice, especially those at the omelet station! The breakfast buffet was great. The room and common areas were very clean and the bed was comfortable. We specifically booked this more expensive hotel for the indoor pool and hot tub but it was closed due to broken glass so that was very disappointing.

They gave my suite to someone else and wanted to apologize by offering me a snack. Seriously? Anyway, they provided me with a new suite, but the AC was broken.

On arrival the staff were courteous and had great energy for it being 5-6 pm. The room was great wasn't expecting to have a balcony so it was a great surprise. The last time we stayed at a Hilton the bed was hard as a rock but the bed here was so comfy. Breakfast was top notch best we've ever had while staying at a hotel. They made fresh omelets with whatever you wanted and had a variety of other hot foods other than just the usual cereal and waffles most hotels serve. When we get a chance to come back we will definitely be staying here again.

Our room had a watet leak that lead to the hallway off the bathroom soaked in water. What is more upsetting is the hotel did send up maintenance to fix the problem, however no one associated with hotel followed up with us nor did(as we feel they should’ve) anyone with the hotel reach out to apologize about the water leak.

Comfortable and clean. Great breakfast!

The furniture in the room needs to be replaced . The managers drinks special was great and the breakfast was impressive … the pool was closed that was disappointing .the hotel should have compensate us with additional drink tickets for pool closure .

Nice staff

Im appalled at the overall experience I had at this hotel! This trip was a birthday celebration for my 79yr old mother and law, as well as my week vacation off from work. I booked this room under the impression that this was gonna be a nice hotel since ot was a Hilton Brand hotel, and Hilton is known for their quality standards in comfort. I paid $240.00 a night for what turned out to be cheap motel quality. The pictures in the website show a nice "atrium style hotel with decent rooms, and an indoor pool and hot tub. The pool and hot tub was one of my main reasons for booking so that I myself, could relax and unwind a bit on my vacation. The pool and spa were shut down and closed, unavailable for guests to use. Apparently it has been closed for a month or more. I was given a room off in some other part of the building, not within the atrium. The building and room we were put in was so disgustingly old and rundown. The rooms was musty, dirty, dusty. The carpet was so dirty and gross. The tile floor was sticky as hell and our shoes squeaked and stuck to the floor with every step. We had severe sinus and allergy issues from the mold and dust, waking up with headaches and all stuffed up in our sinuses. The balcony had a piece of roof material falling down from a moisture leak damage. Again, felt more like a cheap, dirty, motel! Upon checkout, I was robbed of $20.00 from my $100 deposit, to pay for parking, charging me $10 a day to park, but dont post or inform you of this charge.

Yes very clean

It were very nice

The room was amazing!

Yes

Yes room was nice an clean

Great place to stay. Went to watch game

The pool wasn’t open at all

Room was great, service was great, & the breakfast was amazing!!

OLD ROOM

Nice breakfast nice room

Clean rooms

My room was freezing and I asked

I only stayed for one night but it was perfect for me and my wife . The only thing I did not like is the ac not fully getting cold , other than that we had a great night . Will return

Very good staff

Very impressed with the room and all the accommodations. From the impressive lobby to the breakfast in the morning, the omelets were out of this world, I truly enjoyed my stay. My only regret was my wife was not here to enjoy it with me....next time I pass through I will most assuredly will have her with me. Until then, thanks Hilton!

Excellent

Hotel did not properly communicate with Expedia still allowing customers to book even with a full house no rooms left didn’t find out until arrival and they would not accommodate me and my kids poor communication no resolution offered even thought it was on their part I called after I booked to ensure everything would be okay an my checking in would be late only to be to sorry no rooms left after my payment was given in full prior to arrival

Great stay

I did not have heat in my room, I did report it to the front desk and they brought me one small electric heater that didn’t keep the room warm I had to move it to back and forth. I was very disappointed this time with my room.

Morning desk person ar checkout was great. She offered 10,000 points as a thank you and apology.

staff,amenities and everythink was clean and very nice breakfast

All Of The Above

Great service great room

Everything was very nice. Was disappointed did not get a chance to enjoy the pool and hot tub as it was taken over by a child's birthday party.

The hotel was nice but we were checked into multiple rooms that were not thoroughly cleaned.

Clean room, great staff and greet breakfast

Short stay, friendly staff, very helpful. Clean room & so comfortable. No noise once in the room.

Great place

The only reason I didn’t give five stars is that the breakfast options were slightly limited and the room may soon need a deep cleaning. Still, overall, it was a great experience, and I would definitely stay here again.

We had a wonderful stay. The staff was very friendly and helpful.

Room was not cleaned properly, food found on carpet and toilet had urine in the base?? The food made me sick and ended up throwing up. Really bad stay

Room was clean but extremely old and outdated. Balcony needed to be cleaned of bugs

Breath of fresh air for. Easy, fun family vacation. Had a little of everything for the Family.

Room was clean and spacious. Staff were courteous. Breakfast was

The omelet was prepared fresh with just the ingredients that I requested.

The suite was a great size for my family. It's nice to have a door separating the front room from the bedroom and this was one of the main reasons I chose this hotel.

The room was clean. Area was quiet. Staff was friendly

NA

Complimentary breakfast was perfect…Chefs kiss! Patrick(hotel manager)is amazing and so helpful… the whole staying experience was perfect, this was our second time staying within a month and it’s definitely our go-to

Too small waste bàskets no bible in room no information or phone book inroom

⭐️⭐️⭐️⭐️☆ (4 out of 5) “A Roach, a Ribeye, and a Really Good Time” Let me start by saying the location is beautiful—quiet, green, and peaceful enough to make you forget you’re still in Jacksonville. The staff’s attention was lightning fast—almost scary how quick they’d show up when I needed something. The bed? Cloud-level comfy. Slept like a baby that just had warm milk and zero worries. Now, the breakfast was excellent—the omelets were the kind of good that make you question your life choices for ever skipping breakfast before. The seating area was beautiful and relaxing, like a place where you’d imagine yourself sipping coffee and pretending you’re in a business meeting just to look important. The bar and grill? Top tier. The steak was on point—medium rare perfection that made me forget I’m not supposed to eat late at night. Now… about the bathroom experience. Let’s just say I made an unexpected friend—a tiny roach who must’ve checked in before me and refused to leave. There was also some hair on the bathroom ceiling (how it got up there, I’ll never know) and the shower curtain had seen better days—probably since the early 2000s. Despite that, everything else was solid. With a little TLC and a few gallons of bleach, this place could easily be a 5-star gem. Would I stay again? Absolutely. But next time, I’m bringing my own bug spray and a can of paint—just to help them out. 😂 ⸻

It was not really clean first day we arrived. We have a really bad experience for the front desk.

Everything was just as one should expect

Nice but only 1 bathroom and it was small. The shower was a small tub shower. Other than that nice room.

Enough space to walk around

Room and property were great. We love the indoor heated pool and hot tub. The evening reception and amazing breakfast always hit the spot. You can tell the spaces are needing a refresh—banged up doors, wear and tear—all normal. We’ve stayed before and would stay again!

Nice hotel, very clean and confortable Roma, very good breakfast.

Clean nice staff good breakfast great parking

Hotel was great. Had trouble getting hot water from the shower, that’s my only complaint. Patrick at the front desk and April on the omelettes in the kitchen both were amazing and the manager even came by at breakfast to see how everything was. Pool was awesome and kids had a great time.

Very clean and safe and the breakfast is amazing.

My room was damp, the carpet was damp which explains the AC being at 62* when I walked in. The bathroom smelled of spoiled mop water, it was very difficult to take. The drain in the shower was clogged, furniture old and worn. It just wasn’t what ES used to be. The snacks offered were chip and watery salsa. Some type of trail mix that kids picked through. They offered well alcohol as your free drinks which some really like. It’s sad that any management would allow for a hotel to drop this far.

atmosphere was excellent

The beds were clean and comfortable. The check-in was easy and the front-desk personnel were friendly and helpful.

It was my second time at this hotel.i would go again

Staff was amazing and friendly

The breakfast is excellent. The parking lot is spacious, the bar is nice, and there are free drinks and snacks. It's great. However, the water in the room smells bad and the smell of the ocean comes into the room.

Room was big and spacious. Pillows were comfortable and breakfast was good. They had a special where you could get 2 complementary drinks during your stay. The bed was very uncomfortable, the balcony was very small.

Room was clean need to update furniture and pillows were not comfortable.

Can’t beat the free cooked to order breakfast omelets. Had issue with noisy car outside and the hotel took care of it quickly. Recommended just wish it was a little less expensive.

.

Interesting hotel. Rooms feel older, but well maintained. Very noisy lobby, even late into the evening ( people yelling from the 3rd or 4th to family in the lobby. Lots of chatter drifting up to my room that faced the lobby on the 4th floor). Breakfast LOOKED good but there was a long line so I skipped it.

Great time this weekend

Clean room

The shower and bathtub area was old and the water barely came out. Lots of calcium build up. In my room the light fixture was barely hanging on.

Breakfast food was in bad quality taste wired

The staff was incredible, very nice and very helpful!!! The room was amazing, very clean and lovely.

Loved the breakfast.

Vg

Very limited staff, rooms not available for hours, overbooked and not very attentive to needs.

Nice place stayed there 3 nights and none of the days we could get into the pool area .alot of kids and parents not watching over them . Running and knocking on doors at night also BS

Was delicious, then went to the pool area, very clean and taken care of, WE WILL DEFINITELY STAY MORE OFTEN…. So glad that we found you on Expedia, love all that you offered 😀

Enjoyed my stay

The Stay at the hotel excellent!!!

They have a group reservation for a birthday party to loud. They were knocking my door . The front desk reveiced a lot of complaints about them . I was very sick the day 2 of my stayed and the only opportunity to enjoy the pool was impossible, were kids and young people loud and not respecting others space I just stay 15 min when they hit me in my face with a football. No one controlling the situation.Other thing they don't have coffee available all day and enough water. I was expecting more from an Embassy Suite. Few employee were excellent but one lady in the omelet section not frendly at all.Papo from maintaince and Maria house keeping good . Amazing a lady from Connecticut in the restaurant . At the front desk they had available a wheelchair for my mom. Im very gratefull for that.

Great hotel!

You had a pool!!

The hotel is a bit older . Our room smelled a bit like mildew but we attributed to the age . The ceiling in our bathroom started dripping in the middle of the night . Not sure if the air conditioner or tray was up there . Water was all over the floor and carpet in morning . So it was a mess.

So far everything is good. We were bumbed we missed happy hour, but other than that, everything is good so far.

HVAC in room 315 did not keep the room cool enough, and the shower only had barely lukewarm water when turned all the way hot with very minimal water pressure. The staff were wonderful.

Everything I wanted was right around the property not too far.

Our toilet was clogged. They said they fixed it the first day the second day when we used it it was clogged again

WE ALWAYS ENJOY THIS HOTEL WHEN TRAVELING, AND THE DRINKS ARE AMAZING

All good

We only stayed one night so we couldn't give a better review

Clean room and great included breakfast!

This hotel was absolutely disgusting! I was honestly scared to go to sleep. I paid for a king suite, I got a dirty double bed room, with broken appliances AFTER a 3 hour check-in. I need my money back asap. I cringe everytime i think about that experience. The front desk supervisor was nicd though.

Nothing bad to say.

Danny and Patrick were awesome and the breakfast was outstanding. Planning a trip with the kids this time.

I didn't like the fact that the water never really got hot in the shower or sink it was like the hotwater heater stopped working

Amazing room and service. Very Quiet and comfy. Will stay here again.

My room was great and clean. Right around the corner from a lot of great shopping and dining options. We also enjoyed eating in the restaurant on site which was very convenient and tasty!

Facility was fine

I received a text from Patrick asking how my room was, that was a nice touch.I was surprised that the happy hour was only 5-630, instead of 5-7. 2 bartenders behind the bar but only 1 servicing the free drinks. Line was long and other bartender didn't seem to have much to do. I requested a 7:30am wake up call but it never came. Thank goodness I only use as a back up.

Super friendly staff, clean but this hotel could use restoration.

Customer service

Hotel was great, food was great, free drinks was nice and the staff was great. No complaints at all.

Wonderful

A few issues the hotel had no control over-parents allowing their kids free reign to run around the hotel, and making noise like what kids do...that same night, large gatherings of people in the common areas socializing well past 11pm-it got loud, the following morning the people above us closed their bathroom sink drain plug and left the water running when they checked out, flooding into our room, and our room's AC condenser the night before the flood leaking onto bathroom floor, with enough water to reach and soak the carpet in the living room...But, overall staff was responsive and handled our room issues promptly.

I enjoyed my stay at the Embassy. It was nice and just what I needed. House keeping came daily to clean the room, change sheets or make up the bed, and bring fresh towels. Staff was friendly upon checking in and out. The only drawback is there wasn’t any smart tvs to watch some of my favorite streaming shows. They only had cable with 41 channels. Also, the pool area at night was beautiful and romantic but as I was chilling in the hot tub several large cockroaches came out. They were literally playing, flying and swimming in the water. I notified the maintenance crew when they came in the pool area and they kind of just brushed it off like it was normal which it probably is. I understand that roaches are a very invasive species but this was just scary!

Some of the negative reviews had me worried after I'd already booked my stay but we didn't have any issues. The staff were extremely pleasant and professional, especially Mr. Brazil who was doing the check in.

The bedroom window of room 301in which we stayed in was almost like there wasn’t a window install at all. We could hear everything outside side so clear and loud. As well as the entrance door into the room they should maybe work that. It is definitely NOT sound proof or any quietness in the room.

I had black mold in my room which indicates that no one checked the room before renting it out

I was pleasantly surprised. I will pick this chain every opportunity

Front desk was extremely polite. The hotel was spacious and has a nice lobby. The only problem is the hotel is old, rundown and our room had hair all over the bathroom shower walls and curled up hairs on the mirror. Went to use the pull out and the blanket that came with it was sticky and stained. Very friendly staff, very filthy rooms.

Great room hotel was very nice

Great property!

Hotel was good

Beds were comfy.

Staff at check in and out were friendly and helpful. Presented a kind and professional atmosphere. Breakfast area was kept very well stocked and clean. Will definately stay here again when in the area

Everything Was Awesome

The breakfast provided was one of the best we have ever experienced. Hot bar to prepare you eggs or omelet any way you wanted was super. The beds in our room were okay, but too soft for me.

I loved the freshly made omelettes.

Always stay here when in Jacksonville. Easy to get to. Very nice stay.

Clean place. Breakfast were great 👍

breakfast

Without a doubt, the worst embassy suites I’ve ever stayed at. the staff were great, but the facilities are in desperate need of update and repair. the managers reception : The drinks were good, but the food was sad and it really wasn’t food. It was like carrots and chips and Chex mix or something Same every night nothing to write home about. Breakfast was also very limited just not a lot to choose from and what was there wasn’t fantastic.

The room was disgusting and needs repairs

Beautiful property

Our 3-day stay at Embassy Suites was thoroughly enjoyable. The rooms, as anticipated, were generously spacious. A highlight was the complimentary Manager's Reception each afternoon, offering alcoholic beverages for adults and tasty finger foods. The breakfast options were excellent, with a standout omelet bar. The children particularly enjoyed the indoor pool and jacuzzi, especially convenient given the warm weather and potential rough outdoor conditions. I'm uncertain about the Hilton rewards member perks, as there were none received upon check-in. The location is superb, situated near Deerwood where other reputable hotels are located.

Need to update room furniture and decor

Property location was good but one of the four elevators was out of service throughout our 4-night stay; that added delays in getting to the rooms in higher floors

Bed comfort; quiet, breakfast

The hotel was amazing from the front desk staff, the the amazing breakfast. Just returned from a cruise and the breakfast was the best I'd had all week.

My only issue was we were on the 7th floor and it seemed like the bedroom never got cool to my liking. Other than that, everything was amazing!

Check in was very quick.

Very nice and professional

Wish the hot tub worked properly but otherwise it’s been great here so far.

Everything was great just didn’t get the room I paid for, I was supposed to get a room with a balcony and didn’t & when I asked they said they couldn’t do nothing about it since they’re were no more rooms

The rooms are super spacious and work well when staying with your family. The lobby is really lovely too. Some of the small issues: - the shower was clogged with hair. This was addressed quickly by the maintenance worker. - the indoor pool ceiling was leaking - the beds and especially the sofa bed were extremely uncomfortable and warped - it doesn’t take much to impress me when it comes to breakfast buffets, but this one was just not very good. Things were out of stock and the workers couldn’t keep up with it. It also just didn’t taste very good. The positives: - spacious rooms - maintenance worker being very responsive - lobby area

Hotel overall was good; room was very dated, but clean. Had trouble every single day with housekeeping not leaving enough or sometimes no towels. Breakfast was excellent. Pool/Spa tub was ok- there were ALOT of kids running around screaming loud for no reason while parents sat and watched so it was hard to enjoy. The rooms being so dated may make it a last choice next time. A remodel is terribly needed before it gets too run down.

I have mixed feelings about this property. On one hand the employees were exceptionally well, on the other, one managed to tar the visit with a very rude attitude. He was abrasive for no discernible reason. I don’t want to publish his name but he works in the night shift. I believe this gentleman truly is a liability to this establishment. I own a travel and media company and travel worldwide, I know one sour employee can cost dearly in terms of return business. That aside the bathtub in our room was backed up, one of the sheets had a stain and the room was not serviced when we removed the do not disturb sign. Sometimes stains happen and bathtubs back up so I’m willing to grant grace for that. We did not report these issues to be clear, since our stay was brief. As well, cleaning staff could be seen all over the hotel most of the day and were very friendly and helpful. Further, when I asked for help with booking a second room last minute, the staff member at the desk went above and beyond. She assisted me with a welcoming and wonderful attitude. Perfectly professional and that room was better in terms of the bathroom. Although the hotel was packed with guests, all was quite orderly. The breakfast was good and the facilities were clean. The lobby is spacious and many family reunions were being held. I did not use the pool but my godchildren did and they liked it. Overall, it’s conveniently located, I never felt unsafe and it was a good visit.

The property was nice and clean. The breakfast was amazing and the complimentary drinks were a really nice touch.

Horrible! No air in the building, staff were sweating bullets while guest were complaining about there room. Upon arrival my room was ready, mind you I arrived to check in at 8pm. The room I book wasn’t available at all. They were giving guest rooms keys to occupied rooms. This was horrible, I’ll never stay at this location and I’d warn anyone going to have a back up plan! People were there doing photo shoots that didn’t have a room. It’s unsafe as anyone can walk in, no security. I would not recommend this place at all.

available but to my surprise, an atrium room was not that bad. They do have complimentary drinks but the line was too long for me.

Property very clean. Staff very nice

Having the access to coffee or tea throughout the whole day not just during breakfast was disappointing.

Arrived late at night with my family, only to find out the hotel had canceled our confirmed reservation without any notice — no email, no call. We were left stranded and stressed in the middle of the night. Completely unacceptable and unprofessional. Never booking here again.

The DM Mark was there and was taking care of any issues with rooms. I had a issue and he addressed it and solved it! Awesome job and a pat on the back for Mark!

The room itself could have been maintained better. Overall we stayed 3 nights and it was a pleasant experience no real issues. Would stay again

The A/C in the room does not stay cool at night. It would be cold in the sitting room but in the bedroom it would be warm. When we got there there were used tissues/napkins in the night stand drawer, the dresser drawers were sticky, when I took a wash cloth to wash the drawer it was like red juice. The pool had white stuff floating in it, the hot tub had bubbles like a bubble bath.

Great location, bed was very hard and the room had a bad smell

Thanks Embassy!

I loved the amenities and the indoor pool for my kids. One of the elevators didn’t work, but that wasn’t much of a hassle because there were 3 more. The room was nice but I didn’t realize the fridge didn’t work until the next morning when all of my kids leftover ice cream was melted. I chose to sleep on the pull out sofa and gave my kids the room. When I woke up my one of my kids on the floor, that’s when I was told one of the beds smelled like piss. I didn’t get a chance to let the front desk know of these things upon leaving because we were in a rush to leave after check out. Besides these things, we had a great time! The breakfast was great and the room was very spacious and quiet.

Property was overflowing with people, the pool was packed 24/7 and the room had a broken safe, two lamps that didn’t work and I had to call three times to get towels . I will never go to this property again

The dirtiest embassy I have been ever been too!

The hotel was extremely loud with so many unsupervised kids of all ages running around all the floors, playing on the elevators, and constant running back and forth in front of the rooms. The trash cans were overflowing with garbage and little staff that could clean up. The atmosphere was not at all what you would expect from an Embassy Suites. The rooms are old and outdated as well as the bathrooms. If you want a descent stay without constant noise and groups of terrible behaving children running around, don’t bother staying here.

Management is NOT paying attention !!!

Great breakfast!

The rooms was to hot at night

The hotel interior was very poor quality and outdated, the customer service was horrible, we did not receive any fresh towels on a 4 night stay. And the bathroom was tremendously SMALL.

Na

Clean facility with nice breakfast and complimentary drinks

Property was clean and nice!

Had a wonderful stay! Place is very clean, very polite guests and staff! Would stay again 100%

Great stay

Enjoyable

Great location and nice

Called about cold room. They sent a technician. Even when the temperature was raised ten degrees instead of shutting air conditioning fan off it continued to blow very cold air. We ended up shutting total sytem down. Room was 65 degrees when we arrived.

Check in was superb even was allowed to check I. Early with no issues. But the room was nice and clean . Minus the smell of wetness ( musty odor too ) . I preceded to check everything else which was fine . Floor was damp as well . Maybe they shampooed the carpet I don’t know. The breakfast was superb and the omelet was even better .

We stayed two nights in May. We enjoyed the bar tenders and staff. We had a great time. Room was clean and food was good.

I liked everything about this hotel and the staff was very friendly and inviting My room was clean and very spacious The breakfast was excellent There wasn’t anything I did not like about this hotel and my time there Also I arrived very late in the evening actually it was after 12 midnight and the beautiful lady that helped me was very pleasant and helpful. This is definitely my choice the next time I visit Florida

It was a pleasurable stay and the staff was superb.

Room temperature was set at 65 degrees but room was very warm and thermostat could not be turned down lower.

Embassy is always nice. Lack of an outdoor pool a bit disappointing. Tasty full free breakfast and Happy Hour drinks. Booking thru Expedia gets no Hilton Honors points. More bummed about this than hotel experience.

Our family has been staying at Baymeadows Embassy Suites for years. Its very different from our past visits. The housekeeper made the beds and didn't take the dirty towels. They also didn't put clean towels in the bathroom. Cocktails were watered down. I referred someone to stay there and they had roaches in their room. Hilton Hotels needs to do better.

because I knew how nice it was.

Would stay here again

Everything was amazing

It was a friendly place

great location. was there for volleyball tournament

Staff very helpful. But hotel overcrowded and noisy. Pool full of screaming children. No adult hours. Long line for breakfast

We enjoyed our stay.

I loved the way the building gave an outdoor experience. I love how they had happy hour.

Property was was a convenience for the location we were in.

Oldest embassy suites ever. Very low ceiling in bathrooms water in shower smells disgusting. Rooms are spacious but very old. Beds are small. Lady doing the snacks around 5pm saw a guy stick his hands in the chips and said something to him but didn’t even bother to change it. Omelets were good guy was very nice. All other food was very mediocre. Front desk staff are nice. Would not stay again or recommend

It was quiet and very clean. Breakfast was very good.

The breakfast was good

Check in was non eventful. Check in gal didn’t give us our water, tell us about breakfast options nor drink tickets. Very dry personality & not welcoming!

Was a really good stay .

Very nice and cozy stay!! Beds super comfortable!!! Breakfast was great also!!

Rooms very clean and beds very comfortable. Breakfast was great, especially the omelets. Staff was very friendly and informative answering evey question kindly.

There were a large amount of unsupervised children

Beautiful place great breakfast nice staff.

It was amazing. The service food and bar tender. Highly recommend!!

I liked the overal general atmosphere and the comfort of my king suite. The breakfast was excellant on the days of my short stay.

The room was clean & bed comfortable, but there was a mildew smell.

Only compliant is that we weren't able to get SEC network in room or Bar area. Required us to leave and not dine at restaurant in hotel and eat/drink elsewhere.

3rd there was a really bad smell outside the back entry door [ by the handicap parking ]. But worst. The day I was to check out, the hotel had a planned water outage but, I was never informed about it. I was unable to shower or clean up in anyway before a day of travel and several flights. There was a letter at the front desk telling about the outage on the 5th. Since, I parked my car in a handicap slot nearest my room, I never saw the letter at the front desk. No other signs in the hotel either. Also, i wasn't able contact the front desk for almost 2 hours to ask any questions. NOT a happy visitor. Gary Sheridan Ph # 808 688 6480

Great location. We really enjoyed will be staying again!

The lobby is nice and remolded. The staff were nice and helpful. But the rooms are not the best. I was disappointed in the cleanliness of the room. I did leave a message for the manager that the room definitely needed to be cleaned better.

No water.

Parking on the backside didn't appear to be that safe for me or vehicle, especially when you display that you are not responsible for any vehicle break-in or damage, where am I suppose to park?

We had a great stay

Always a great stay at this location

We had excellent service and the room was nice but it does need updating. Also we had no hand soap

Practicing professionalism within any service entity at all times is key to continued success.

The area is nothing special…only stayed there because we went to a late night concert in nearby Jacksonville.

Friendly staff, clean hotel, and a great breakfast.

Clean and comfortable

The environment

Staff very professional and helpful. Room was very clean and nice

room was not clean no tash can, no place to hang face towels on rooms are not equal but charger the same

Property was very nice and well maintained

I would like to take Arianna at the front desk. She was excellent.

The front staff was excellent Arianna at the front desk was excellent

The staff were very friendly and accommodating. The fresh breakfast was excellent.

Great stay. Great place to book to get bang for your bucks. Clean. Friendly workers. Bed was very comfortable.

Outside was ok. Inside is terrible. Old stink rooms had to buy bleach and scented oils to just catch my breath. I will not stay there again.

Not like. The rooms are mildew scent very old, just not appealing at all.

I loved everything about this property. Will stay again. Friendly staff. I love a clean and organize environment.

Close to the beach!

.

Was good, could use some updating, front desk clerk at night wasn’t friendly at all.

It was a nice place to stay I would recommend it

lovely scenary

We came down for our spring break vacation. The location was very convenient to everything including the beach. The rooms are good, a little dated but the beds were comfortable and the bathrooms are very small. I loved that the check-in attendant gave me the option of which floor we wanted to stay on. Overall stay was great. The staff was very accommodating and made our stay extremely pleasant.

Staff were very pleasant and accommodating. Rooms were clean and roomy

Staff friendly, comfortable rooms. Breakfast good, restaurant was bit pricey but quality good. TV should have ability to steam apps so update those. Would say her again. Only negative, unable to use pool for the two nights that we could.

Definitely booking with them again....Was convenient for us. (Family of 4)

Run away from Expedia and this hotel chain. They lie, and their rooms smell like urine. Stay away.

Room is nice

We enjoyed the breakfast which includes custom made omelets. Also, we enjoyed the complimentary happy hour. We liked relaxing in the indoor hot tub and pool. The staff was very helpful and friendly!

Clogged bathroom sink drain was clogged and fixed immediately. Great staff support and very friendly. Would stay there again.

Great

Was a playground for families. Loud and annoying. Bar area was drab and not appealing. Not worth $250 might

The elevators was slow and small. Took a while to come to third floor so we took the stairs. For breakfast there were so many people, the lines were long and there were a lot of kids running around the hotel playing and dripping water on floor, loud and playing in hotel. The room was a bit pricy for one night stay considering. The hotel needs a upgrade.

Great value! Great room!

Lovely place to stay. Staff very friendly and plenty of parking

Only negative would be the elevators. Too slow and broken most of the time.

All good

The room was not that clean the floors were stick and had dirt on them. The carpet was not vacuumed and the chairs were dirty and ripped.

We had a great stay. Room was clean, smelled clean, breakfast was amazing.

*Water pressure Stain sheets Lack of towels *Elevators *Kids running wild Refrigerator don't get cold *Parking after dark is horrible *Shower hard to turn on and off

Great Stay

Clean building, welcoming staff. Perfect location.

Every thing

Furniture is dirty appears to have spots on the chair and couch. Carpet wasn’t vacuum good and the kitchen area floor was very sticky we to take a wet towel and wipe the floor down and it was dirty. Probably my last time staying here!!!!

Always same quality, amenities, wonderful staff, super everthing.

Our room was not clean. When we arrived, there was a pair of underwear on the closet floor, pretzel crumbs on the carpet, hair in the bathtub, etc. We were only given 4 towels for a room that slept 6 (and they knew from our reservation we had 5 people). We told the front desk about the underwear and they were just like "oh, sorry". They didn't offer to take care of it or any compensation. The breakfast was very good. The pool was very cloudy - not sure why - and the hot tub jets were weak.

Very nice stay enjoyed

Totally Awesome

The pool area was unkept including bathrooms. Pool towels were empty on several occasions and was told they were out of towels and were being washed. The hotel room were booked was not available so they gave us a room with a pull out couch. The room was dusty and the bathroom was not cleaned properly

It was def not embassy standards. Took 30 minutes to check in. The bathroom was not very clean, especially the toilet. Went to the evening reception and there was only a trail mix type of thing at 530. There were very few chips and some salsa. The elevators were so slow we ended up leaving our handicapp daughter in the room and using the stairs until it was time to go. I wish the reception had food first, but more of a variety like other embassy's. I have food allergy so even if the food there was available, i cant have salsa and not many kids like salsa. Some chips and maybe ranch dip or cheese dip or some cheese and fruit would be great. The lady did comp us some hilton points but def not worth the price we paid.

Stafrf was very nice. Property was an older Embassy but clean and everything met our expectations. Breakfast was very nice and chef prepared excellent omelets. Dining options were not great but restaurants are nearby.

Love that the floors have balconies overlooking the courtyard. The room is perfect

Great accommodations; wonderful breakfast!!

It was in the middle between Orlando a Savannah. It was easy to find. Affordable and quiet. Loved the location.

delay in room cleaning, shortage of towels in room, no extra blankets available

Everything was excellent

Easy access and friendly service. Facilities and rooms neat and clean.

The property is a bit dated, could use some renovation (especially in the bathroom); however, overall it’s nice. The staff were friendly and very helpful.

Very comfortable rooms. Lots of families.

Property was great, only negative was that it was very full of large groups with lots of kids running around unsupervised. Seems almost like people are doing kids bday parties there.

…….

Our stay at Embassy Suites was just a quick overnight stop on our way to vacation. Our room was spacious and comfortable. There were several sport teams there, but overall it was quiet at bedtime. The breakfast options were exceptional. As usual, Embassy Suites is a winner.

Nicely kept

The offer free items but very poor quality for a Hilton

We arrived at our room after midnight and unfortunately didn’t notice the many problems. After lying down from exhaustion, I got up around 2 am to shower. My hubby was already in a deep sleep after driving for the past two days! I didn’t notice the multiple unsanitary and unacceptable mold, mildew and uncleanliness until I was standing in the shower. Because we have lodged at this location several times, I never in a million years would have expected what I experienced! We stayed only one night and was supposed to have enjoyed a late check out. We did not stay the requested time! Upon exiting the property, I stopped to the front desk, returned the keys and reported our experience to the African-American female at the counter, who to my surprise was unbothered! She never showed or expressed any empathy AND did not apologize for my unfortunate experience! However, she did appear to write a couple of my complaints down on paper as to appease my complaints. Unfortunately I did not observe anything written on the paper! So, therefore I cannot confirm nor deny rather she did or not! I would like someone from upper management to contact me! I reluctantly took a few photos prior to leaving.

Awesome place to stay

We were by the elevator and could hear a humming noise all over. We figured out the elevator motor is broken . It shouldn’t sound like that. Had zero sleep all night.

Very nice bar and restaurant in the property. Nice hot tub and pool, which was clean both stays on our way to Southern Florida and on the way back. Rooms are clean, beds are comfortable. Great breakfast!