Jekyll Island Club Resort

We’ve been there 3 times and we look forward to returning.

The property itself is very lovely and rich with history. It was peaceful to walk around and observe the beautiful oak trees. My room however had carpet with stains everywhere. I was surprised for the cost of the room that the carpet looked really dirty.

Gorgeous and I love the history The cost

Brilliant location right in historic district because hotel is pretty much the historic anchor (former exclusive millionaires club built at end of 19th century). Check in staff truly display Southern charm— gracious, efficient, and warmly welcoming. Valet not so much —leaned on desk and just looked at us; no smile, no greeting. Honestly wondered if we’d blundered and he was a guest we’d mistaken as part of hotel staff. Valet or not, we would definitely stay again because it’s such an amazing value for money. Almost same rate as 3 star hotels and motels on island, but you get an enormous room with large windows, 14 foot ceilings and you are 1-5 minute walk from 90% of the historic sites.

Cool historic place but for the price would’ve rather just visited. Super small rooms, one bar with five seats, no real on site dining for dinner, and man they better fix that water pressure as you’ll get more wet sweating than standing under that. Prob my last time visiting but cool place

The property is gorgeous! Definitely will be back

This place is beautiful and relaxing. We plan on returning.

Very quiet. Stayed in the Cherokee villa. Loved all of the history at the JIC Liked everything at the resort

Everything was very good

While I do realize that everyone was looking at the bride & groom I was uncomfortable & self conscious about the wedding pictures. The front desk didn't really seem to care. Attitude was very disappointing. Not what I paid for or expected.

The experience was wonderful. Enjoyed the trolley tour and history lesson.

Loved the hard working ladies in the pantry. Good food and decent prices. The grounds were beautiful. Need more maintenance and a ground crew. Needs lots of painting and porch cleaning. Our room was musty.

Very tranquil and relaxing atmosphere

Beautiful grounds in a lovely historic setting

Amazing historic hotel with modern amenities. We would love to stay here again!

Yes

Service was average. We went in March, which may have been a bit early to experience all the resort has to offer.

Nothing exceptional but it was nice.

We were given a king upgrade which was very nice of the staff person. When we arrived in our room the shower was non functional the AC needed a new battery, the tv was no where near anyplace to watch it. The ice machine was also broken and an inconveniece. We called the evening of our first night and the next day everything but the TV was fixed. No one called us during our three night stay to make sure everything was ok. The property is unique, but it is tired. It was fine, but not great. Not we anticipated.

I love historic properties, and this one is stellar! I was delighted to see all the fireplaces, woodwork, columns. Thoughtful restoration that makes sense. Loved everything about this property!

Running down

Great location for driftwood beach The room had shower and hot water problems

Ok

The staff was friendly and the room seemed reasonably clean, although the carpet in the room was stained and it was incredibly cramped in there. Why was I put in what is obviously the worst room in the hotel? I am a regular customer, but if I get put in such a miserable room again, I won’t stay there anymore. Also there was no microwave to heat water for my tea and the little pod coffee machine was so old and filthy it gave my tea a horrible undrinkable taste. A bad experience at a place that usually brings me joy. Jekyll Island Club can do much better, but not this time. Were they punishing me for booking through Expedia? Regardless, I highly recommend refusing Room 2409. It is not worth it. Ruined my trip.

Location and old world ambiance Outside maintenance of porch floors

Room not what was advertised and expected. Clean and tastefully decorated though. But lesser than expected. Staff needs more training. Substandard service considering the resort. Dinner options extremely limited. Dining room doesn’t serve dinner???? Do you want a sandwich for dinner? Then you’re all set. Enjoyed the island and the ambiance and the history. Driftwood Beach a must see. Stayed 4 nights. Now been there, done that.

The staff are top notch...respectful, knowledgeable, accommodating and engaging. The facilities are beautiful and in a beautiful location -- trees, water, trails, interior design and inside/outside areas of enjoyment. The bar options and the breakfast buffet were delicious and well prepared. Our room was renovated and beautifully appointed. The resort fee did not include bikes rental, and bike rentals were for 2 hour minimum which was a waste for us. Also, some of the exterior facilities were in need of repair -- board walks and such are damaged and need of repair. Otherwise, most of the facilities are outstanding! Our room was beautiful and updates, well appointed.

Steeped in history and well preserved. Wonderful, friendly service. Beautiful!

No stool for shuttle.

The restaurant hasn't been open since covid shutdown, no hot water in the shower, etc.

However be aware, there are so many steps- everywhere! Normally okay, but I stepped wrong off the shuttle. So instantly I became very aware of the stairs.

The outside music at the wharf was the best! The pool was wonderful but HOT! Love the smores at the pool too. Glad the coffee shop down the walkway had matcha. Wish the coffee shop had matcha.

Jekyll Island Club Resort is not only an opportunity to travel back to a simpler time, but it is peaceful and relaxing, as a vacation should be. We love the courtyard music and general ambiance of the Jekyll Island Club Resort and the shuttle to the Beach Club. Nothing. Everything is exceptional!

Fascinating history, beautiful property and area!

So welcoming. Grounds were beautiful. Horseback riding was great, and the staff was impeccable.

There needs to be more dining options.

The place was just beautiful and everyone so kind

All wonderful things here

Ambiance. History. Views. Wharf Restaurant Only breakfast venue was The Pantry. Food was good but not the super casual setting. It was a weekday in Dec., and an off month. Wish there had been another choice.

Wonderful staff and hotel.

Very nice room. A great place to visit!

The room was a little bit small; breakfast at the cafe has no low-sugar options for yogurt with granola.

Beautiful hotel, grounds. Lovely staff, brought our bikes and had an amazing weekend. Also- breakfast sandwhich at Pantry was amazing !

Staff like Ben and Todd at the Alex Bar are solid!

Overall a lovely stay. They did forget to clean our room, but I called late in the afternoon and they did send someone up. Room was clean, staff in The Pantry were very accommodating

The history and the beauty of the land as well as the wonderful hotel Not a thing!

Very nice location in a quiet area. Restaurant choices were somewhat limited. This is a nice retreat from hectic life in the fast lane. In off season the island is very easy to get around, and the lifestyle is very laid back. A great vacation destination.

Beautiful and historic property that has been well maintained. Rooms in Sans Souci were very comfortable. We got a lovely complementary bottle of wine in our room for the birthday we were celebrating. The descriptions on booking.com are not accurate so we were frustrated that our room didn’t match what we reserved/prepaid for. The front desk staff tried hard to fix what they could and offered us alternatives. Worth checking with the property before you go if you want a specific thing.

noisy room could not sleep due to noisy ac

Beautiful resort.

We had no hot water on Monday morning when we woke to take a shower and had to check out without showering.

Beautiful, serene location with great historical vibes. Family-friendly with lots of green space, on-site bike rental, great attractions within walking distance. Perhaps it's part of the charm, but the hotel feels a bit run-down in certain aspects. One that bothered me was the terrible water pressure in the shower.

This is my first visit to Jekyll Island and I have chosen to stay at Jekyll Island Club Resort to celebrate my birthday.

I wish that there was a space dedicated for working. If not a business center or desks in tge rooms, perhaps a table that works with the chairs provided in the rooms that will carry a laptop or notebook.

I have always wanted to stay at the Jekyll Island club, so my husband and I decided to splurge and stay there for our 20th wedding anniversary. Sadly, this will be our first and last stay here. I don’t have enough space in this review to go into detail about my issue, but just know that the Club hotel over charged me by $150, and hasn’t been very helpful in resolving the problem. I was hoping to make this a yearly trip, but for the money we paid and the aggrevation we got, I will not ever stay here again. It’s such a beautiful place so full of history, but not worth the trouble. Beware!

Around the area it’s very nice. I didnt like the room, roaches, mold on ceilings and shower. Also very bad smell in the hallway area

For our entire 5 day stay we did not have one visit from house keeping. Our breakfast at our last day took 45 mins for eggs and a biscuit and no check back from the server. The room lacked lighting unless you opened the windows. The newly “remodeled” bathroom leaked an entire 1-2 inches of water that eventually we soaked up from our used and only 4 towels for our family of 4. Unless they improve the rooms and service we unfortunately will not be back at this hotel. May I say, we visit every Labor Day since 2018.

The five minute walk to and from parking will cost you a fresh shirt each time due to humidity, AND navigating the several adjoining buildings will take you a day to master, BUT YOU WILL ADAPT. The staff very accommodating, the public areas of the facility a grand experience. I would term the rooms adequate-- bed didn.t quite match my back, shower underpowered, everything else fine. Did not use the pool but inviting. Really enjoyed the little touches provided such as late afternoon champagne on the veranda, live music evenings in the bar. Had a fantastic (albeit slightly pricey) Sunday brunch in the beautiful Grand Dining Room; also as part of the main building complex The Pantry is a place to pick up a breakfast burrito, etc. The associated Wharf Restaurant a minute stroll across the property had surprisingly good casual seafood; 80 Ocean Restaurant is at the sister property Jekyll Ocean Club, located in a modern hotel and shopping development a 5-10 minute drive away, offering a bit more elevated fare (Island Club offers a semi-hourly shuttle service); the Dunes (which appears as a meal option in the resort materials) is a basic beach snack bar-- a good little drive from the resort.. You will also note a number of very grand "gilded age cottages" adjacent to the resort-- some of them available as group accommodations or event venues.

Beautiful Nothing to dislike. This property is beautiful

The grounds were very welcoming, and we could appreciate the history. In terms of food, we had snacks at the Pantry and Founder's Social. Although they are charming, there really needs to be more air conditioned options for seating. For dinner, we ate at Eighty Ocean at the sister property, which was very good. However, the website indicated there would be musical entertainment, and there wasn't any when we were there that evening. In terms of the Cherokee cottage, we were assigned to, there was no lighting in the hallway heading downstairs or on the first floor during the night, which we considered a safety hazard. The water pressure in our room was horrible, and, at one point, the shower handle came off in my hand. Fortunately, I was able to twist it back on. The air conditioning in the room had vents right over my head, and it blew on my face all night. We also have concerns about the quality of the air conditioning and whether or not there may have been a mold issue because we had to leave early since we were so congested.

The charm of the old world with modern amenities. I will return with my family one day.

This place was one of the best places we’ve ever stayed, and we will certainly be visiting again.

Liked everything. Will come back.

The resort grounds are beautiful and the area has designated bike paths around the entire island. We parked our car and biked around island for 2 days. Loved the old time elegant feel of the resort but it needs TLC. Furniture/carpet and areas of hotel are dilapidated. Staff very friendly and helpful. Enjoyed happy hours at The Wharf with great bar tenders. Shrimp were excellent! Quiet, relaxing and serene.

May options to dining within walking distance. Can even shuttle to other resort on beach to use pool or eat.

Awesome!

I don’t know where to begin to scoffed how si

$400.00 + I had to walk a half mile with my bags. I had to sit sideways on the toilet because of the wall angle. The carpet was dirty. I just expected more.

Biking the area was nice

Our room was a suite on the 4th floor of a building with no elevator. Went looking for our room and we couldnt locate it after climbing to the 4th floor. Went back to the front desk and was told we had to enter through the 3rd floor. When we finally got to our room the AC was not working and were told it should be back on after

I liked the comfortable feel of the property. I did not like the staff much. They don't have welcoming personalities. They weren't rude but I didn't feel welcomed by them.

Expect daily housekeeping at those rates called and they never came

only drawback was only one expensive breakfast option.

Location Musky smell of rooms in my wing, not the others.

Beautiful and relaxing.

Nice and relaxing. Really enjoyed our stay. Our only complaint is that the occupants of the room above us stomped around and jumped around continuously, especially early in the mornings. Also, could hear noise out in the hall. Next time we will request a room on the top floor. Otherwise, we had a great stay.

It was in the historic district. Lots of beautiful cottages around the property to look at from the outside. If you took a trolley tour at the mosaic, you can walk inside one of the homes. The Mosaic Museum and The Georgia Sea Turtle Conservation are both within walking distance. It was nicely decorated and had activities on site. There were a few restaurants within walking distance that were owned by the hotel. You can take the hotel shuttle to the Ocean Club Resort for Beach access. Beds were comfortable and most of the staff were helpful. The pool was nice as well. The Pantry had good breakfast burritos. The ice cream on site was nice. The food and drinks at all the businesses owned by the resort are pricey for the quality of food and drinks available. If you are going to eat on site, The Pantry is the most reasonable with pretty good food. The Wharf was not good at all. The Sand bar was $7.50 for a can of beer. The Grand Dining Room was decent but it was $34.00 per person and juice was $4.00 extra.

It is a gem. They are doing a fantastic job keeping customers happy

Friendly convenient television not great

Great weekend getaway.

Outstanding

Would not hesitate to return.

Beautiful hotel, excellent staff, Beautiful scenery.

After a 35 year lapse returning to Jekyll island Club was a real treat. Only suggestions. Additional dining options for a more formal dining would be helpful. Housekeeping needs to be nudged. Apparently new arrivals get priority over extended stay but 3:00 in the afternoon is a bit late for cleaning. A brief explanation of amenities and procedures at registration would be helpful. Staff is friendly, atmosphere is conducive to a thoroughly relaxing and enjoyable stay.

Even though I arrived a bit early, the receptionist did her best to get me a room. The rooms at this hotel are always pristine. Beautiful and comfortable grounds. Great place to relax, to read, to sleep. A great place to get away for a bit.

Prices on property for food and drink on property was a little on the higher side. However the ladies in the cafe every morning/early afternoon were PHENOMENAL Overall my experience with this resort and this island were great. Things were closed because it was right before tourist season but I enjoyed that

Found the property to be run down. Way too pricey for what it is.

Lovely property!

This place was absolutely amazing! My family thoroughly enjoyed ourselves and will be returning as soon as time permits. Keep up the great work.

Its like taking a step back in time. Ths staff is wonderful at customer service and care. Jekyll has always held a special place for me and my wife. We are never disappointed in the area and what it provides, quite retreat from the rat race so you can recharge and reconnect.

The restaurants that are at the motel are awesome. Especially for breakfast! I had shrimp and grits and it was amazing 😊

Beautiful antique elegant old southern inn. Beautifully restored. New bathrooms, great mattresses and high count linens. Nice pool and all kinds of interesting antique houses on the campus. Probably the best place for bike trails anywhere on the whole east coast. Curvy, paved canopy trails many along/near the beaches. A few small group bike tour companies were staying there.

The staff was the best I've ever seen! The club hotel rooms could use some refreshing.

Jekyll Island Resort is ALWAYS special to our family!

Historic property with an amazing staff, and convenient parking. The room was beautiful, except for the giant stain on the carpet. For the price you are paying, for even a small room, you would expect that to be taken care of. Other than that, it was a wonderful experience.

A step back in time with all the modern amenities. A real treat to stay here everytime!

Rooms are too small.

Very tranquil. Friendly staff

It was an awful experience. Came to the property with my husband at 8:30pm. Checked it and went to the room to find out that we were “upgraded” to a completely different and not suitable for us room. Originally we booked a room with 2 queen beds since we travelled from far and wanted to fully rest having a separate bed for each of us. The room they upgraded us with no asking beforehand or even mentioning upon check in was a king bed with a queen sofa in a separate room. When we went to a front desk to be moved to a room we actually booked we were told that since there was 4 weddings during the weekend they had a responsibility for the guests and could not grant our room since the wedding guests were a priority. Really? so we are like the frequent guests of their sister hotel Ocean club were of a lesser value than the wedding guests. Such a nonsense! No apologies were given, the front desk guy said what I can only do is refund you and you go some place else. And it is at 10pm at night. No thanks. The room was located right by the entrance on the second floor and the noice from downstairs bar felt like you are actually part of that crowd in the bar. The noice kept alive till 12am at night! Awful customer service!! would never stay again!

Beautiful property, Staff was capable but not very friendly. And the bed and pillows were not very comfortable. I expected better for the price point.

Customer service at its best. Beautiful , relaxing. and fun!

Valet parking was great, punctual and polite!

I absolutely felt welcomed by Mike and Patina. They were amazing hosts, and made my birthday very special.

The property and Club House were beautiful and filled with character and history. We enjoyed sunsets with cocktails and dinner at The Wharf restaurant. However, upon arrival the bell hop and front desk staff were not very welcoming or helpful. The bell hop did not give us directions to the front desk and the signage is not obvious so we had to wander a bit. When we came back to the car, the bell hop was less than eager to help us with the bags, so we just parked the car and took in our own bags. Because we were unfamiliar with the property we had to search for an open door and ended up carrying the luggage up the stairs because we could not find the elevator. Also, there was no hot water on the last day of our stay. Overall, we enjoyed our stay, but were a bit disappointed in the level of service.

This property is stunning and so beautifully decorated for Christmas. The room was lovely and most of the staff were polite. House keeping was not 100% though. And after we booked through the Hotels app, we started getting GA and FL resident promotional emails, but the hotel wound't honor any of them because we booked through a third party. I know that's not unusual, but all we wanted was to ride some bikes. It cost us almost $60 (free for GA residents, which we are). They could have shared some good will and just given that to us. NYE dinner was very expensive and somewhat disappointing.

Only disappointment was the lack of a dining room.

On the other hand my shrimp salad croissant was very good at the pantry.

Wonderful!

The one thing I found disappointing is the dining room for the clubhouse is still not open for evening dinner.

We go to this club every year. We love it and we love the new updates they have done to the club.

Great

Bath Room not heated. Room was to small. Handicapped parking was not available most every day. I am a handicapped Veteran.

Great history and staff

Just a few miles off the interstate and it’s like being transported back in time to a gilded age playground for the ultra-rich. A beautiful historic property in a beautiful natural setting with miles of walking paths and bicycle paths. Wonderful landscaping and breathtaking ancient live oaks everywhere. A perfect place to relax and unwind. Love it.

This property is just so charming and we always enjoy our stay here.

Beautiful place to stay. Amazing history and architecture.

The property is gorgeous.

Love.the old growth trees

Overall great stay. However, the structure is over 100 years old so there are some challenges. Best for someone who appreciates history and willing to overlook some things. I’ll return.

Amazing

The staff were all very friendly and courteous. The resort is beautiful. The restaurants and food were disappointing. The Wharf restaurant food was bad. Flounder was overcooked and had little flavor. The food at the pool tasted as if it was reheated. The only good food we had was surprisingly the Pantry.

I have returned to this property several times because it's wonderful for a quiet time away from the routine of daily life. There is both natural and architectural beauty. Meal options at the hotel can be a little expensive if you choose to stay on the property the whole time.

This is a beautiful serene property that kept me smiling and happy that I chose to vacation here. There’s a wealth of history on this property surrounded by nature. It’s well kept and so inviting. I would outside in the evening and enjoyed the peace that found me.

Loved staying at this historic Resort. Will be back.

Very nice resort.

This is the prefect place to go if you want to get away and relax.

Beautiful old world charm.

Such a beautiful and unique property! Staff was very helpful getting us back and forth from the nearby marina. I would recommend that the fitness center be thoroughly cleaned and upgraded. It was not up to par with the rest of the facility.

Amazing facility! Just beautiful all the way around!

Loved all the charm! Wish the rooms didn’t have carpet just because of my son’s asthma and pets being allowed.

Our stay was simply lovely. A beautiful step back in time with the most exquisite modern-day amenities. We will be back very soon.

Beautiful place. Need at least 2-3 nights to see everything and relax. The pool is big and very calming. The grounds are gorgeous live oaks dripping with moss. The food at all locations is great plus happy staff. Friday and Saturday at sunset the preform a Sabre opening of Champaign for anyone. Really nice.

Enjoyed our stay. Lovely property full of history.

Room was nice. Staff was very helpful and friendly. We took the history tour and sea turtle center tour and kayaked the marsh area. Driftwood beach was a fun exploration area.

The hotel was quiet and peaceful with plenty of deck seating available. The grounds were well maintained and provided plenty walking and bike riding paths. We were only able to visit one cottage. It would have been great to be able to tour other onsite cottages. Our room's bathroom was dirty. There were yellow stains along the wall base grout and yellow stains around the toilet base. Also the hallways and elevator floors were dirty. They looked like they had not been vacuumed in a week or more. The staff was friendly and accommodating.

Had a great time spending my wedding anniversary here I would recommend this place to everyone great place to stay

Jekyll Island Club is our perfect weekend getaway!

Eighty Ocean restaurant is first class. The Wharf restaurant is to be avoided. Terrible service and cold food.

Great hotel. The buildings are very historically well kept but also modern enough amenities inside the room. Good balance between keeping the amazing history while not feeling outdated. The Property and staff, as well as surrounding area was all top notch. Tons of activities for kids and adults. Plus 20 miles of beautiful biking and walking paths around the entire island.

Everything!

Great location

Beautiful buildings and grounds. Like going back in time to the Gilded Age. Biking paradise with extensive, well maintained bike trails around the whole island that are accessible right from the resort. It would have been nice to have the main dining room open for dinners.

Perfect place to stay when visiting Jekyll Island.

There was not daily housekeeping. I stayed 5 nights and had to find a member of housekeeping to get more bottled water and coffee. My sheets and towels were never changed.

We had a wonderful stay. The grounds are beautiful and the staff was very friendly.

We stayed at the Jekyll Island Resort, it is a throwback to a bygone era with a beautiful old building that has incredible woodwork, stained glass and light fixtures. It is elegant and the service is top notch. We ate dinner at the Beach Club because the dining room is only open for breakfast, they have shuttle service back and forth which makes it very convenient. Dinner was very good. We had a nightcap at the bar with Victoria as our bartender, she is friendly and professional. All around it was a great stay.

Beautiful property and excellent staff

Lovely Hotel. Everything was perfect. Wonderful staff. Great room... great everything ... Restaurant service very slow but that did not take away from the hotel which still deserves the highest rating. Great location for shopping, dining, sightseeing, walking... loved our stay.

Incredible property that makes you feel like you are stepping back in time. Beautiful sunsets, incredible history, relaxing environment well-heated pool also makes it easy to swim even when it’s in the mid 60s and sunny.

The property was incredible...the Club takes you back in time and you can just relax and enjoy the surroundings. We will be back.

The only thing that could have been better were food options. We had to leave the resort on Sunday night as nothing was open for dinner except The Pantry for sandwiches etc. The breakfast was expensive and was a buffet which equated to a breakfast at a Fairfield or Hampton but with less options. Coffee was not even included. Dinner is available six nights a week but a "Resort" should always have breakfast, lunch and dinner available that meet the expectations one would have of a full service "resort". That said, I will return again during the week to this lovely, historic hotel.

Great resort with with a lot of history, well kept & very good staff and service. Will stay again !

We got there early and they checked us in.

Wonderful stay for our anniversary and my wife's birthday! Nicely renovated while retaining vintage charm.

Beautiful hotel. Very historical resort. Really enjoying our stay here .

We had a wonderful stay. The staff was lovely and accommodating to our last-minute early check-in request.

This is my favorite place to visit for 30 years and still counting

We try to come to Jekyll Island Club twice a year for a much needed recharge! It is peaceful and delightful. Highly recommend.

The Jekyll Island Club is like stepping back into the Gilded Age with wi-fi and gas fireplaces. A wonderful preservation of the past while embracing the new.

Loved everything, but the room had only one chair so it was difficult for both of us to enjoy the gorgeous sunset from our room.

This is stunning 19th century resort property and is filled with all the amenities of the age. Staff are highly trained and try to meet every guest's needs. The grounds are lovely and well manicured. It is a truly a special property not to be missed on a trip to Jekyll.

In addition, beware of unexpected "hotel" charges FAR exceeded the anticipated price by over $100!

We got a very warm & informative greeting before our room was ready...we did get here super early! They have bikes to rent right here at the resort and we rode them around almost the entire island...stunning! What a gorgeous place to come and visit. The Jekyll Island Club Resort is such a special place to come visit, especially at Christmas time. The lights around the property were delightful. We played games in the parlor. The holiday decor is so romantic. Our double queen room was lovely and well equipped. Loved having tea and coffee in the room. The staff is helpful and nice. Can't wait to come back one day.

The resort is always lovely during the holidays. However, as an overnight guest, I expect to be given preference over walkins for breakfast seating. We arrived at 10am and were told they could not take us for breakfast, although breakfast was to be served until 10:30 and there were open tables available. Apparently they had a noon lunch event for the public and prioritized that seating over their paying lodging guests. Even after speaking to the front desk manager & the food & beverage director, we still were not seated. Not good customer service in my opinion for someone who is an annual patron to the hotel and also hosted a large wedding at this property. Disappointed to say the least.

Beautiful historic hotel which is decorated so beautifully with Christmas trees everywhere. We arrived and there was people playing croquet on the front lawn.

This property is absolutely beautiful! The grounds are just breath taking and the resort is self is lovely & very comfortable. The staff is friendly & helpful and really went out of their way to make us feel comfortable. We will be repeat guests!

Enjoyed the nature walks and biking

Just got back from my stay. Couldn’t sleep because of AC making a loud sound. Never saw a manager. Breakfast order was delivered without collard greens as indicated in menu.server said they haven’t had them in months. No concierge. Went home sick. As I use a Cane, it is the most user unfriendly hotel that I have ever stayed.no men,s room except in basement. Pretty property but managed poorly.

Old world charm and excellent service

Very lovely

Upon arrival no one was there to assist with luggage. I use a cane and passed 2 staff members with my luggage and never asked to assist or ask us if we had checked in. Finally a woman from the gift shop told me where to check in. Checking in the woman asked someone to check the room. The young guy went and came back and said it was good. As I entered the room I went straight to the bathroom and noticed a pubic hair on the seat of the toilet. Did that guy really check the room? The room also had a few food particles on the rug by the bed. The inspection was not done. Went to the pantry as it was most convenient and ordered a lava cake. The lava cake had no “lava”. It was a chocolate dry cake. The bed and pillows were both horrible and did not get a good nights sleep. For the amount I paid I expected more. We also had to pay a $10 fee to get to the island which was not stated on Expedias website. Not a happy camper. Btw the surrounding area had some Christmas ornaments that light up at night. When we went to see them they were not on. Disappointing!

Bathroom nicely updated and clean.

breakfast at dining room -muffin was stale

The Jekyll Island Club is one of the most spectacular properties I have ever had the pleasure of visiting! It’s no wonder the founders chose this secluded, peaceful location as it continues to provide the same to visitors. I hope to return soon.

Another great Shrimp & Grits festival.

Excellent bellhop valet service! Wish there were snack items available after 9pm - wonderful location love the history!

The windows were rattling and we had a very difficult time sleeping. I advised the front desk and they did send someone to fix the windows. I explained to the gentleman that I did not get any sleep for two days…which was extremely disappointing. He was not sympathetic at all and simply disregarded my situation. Hopefully I will be hearing from you shortly Thank you

Dining room was closed for dinner. I know low season. OK

Absolutely Perfect!! May be the most relaxing place I’ve ever seen, will definitely be back soon!!!

.

The property is absolutely gorgeous we only wish they would reopen the main dining room for dinner.

This was one of the most beautiful resorts, its pristine location on the water, gorgeous landscaping and the professional attitude of the staff. You cannot adequately describe Jekyll Island, you have to go see it yourself. I want to live there permanently.

Great place to go and relax. Loved m stay at Jekyll Island.

Beautiful property and the history here is amazing. The staff and rooms are also great. Like stepping back into the past.

Pretty historical property but not quite up to modern standards. Bed skirt in the room was in terrible shape and looked like it needed to be replaced years ago. Room was dark and shades opened up to unsightly view. There was dirt or sand on the main staircase for days that didn’t get cleaned. Very dark hallways with stained carpets. Going back and forth to parked car was a pain. Ate lunch at the wharf restaurant on site where the view and service were great but the food upset my stomach. In hindsight, the newer ocean club property probably would’ve been a better choice for me.