Red Roof Inn Chicago - Joliet

Very clean

Price was great for a Saturday night

Ok not great

Exceptional

Bad

Rooms smelled bad

Broken dresser and dirty room mold on ceiling

Electric outlets didn't work,tv barely worked. Floor was nasty. No smoking policy wasn't enforced. Had weekly people living there would set outside their room at night and smoke dope. Smell would filter into all the rooms.

They didn’t have any breakfast They have bedbugs

Nothing It was awful the air conditioner did not work they tried to blame us saying we had it on the heat and we did not they were very rude about and when we asked for another room they said they did not have one!! They claimed their maintenance and the woman at the desk checked the room and the air conditioner and they did not! Will never stay there again!!

Outside smells terrible. Room and bathroom were both in need of cleaning and general maintenance. Lots of monthly renters and people sleeping in there cars in parking lot. Staff could care less. They gave me a rag and a bottle of spray cleaner…

Overall stay was good. Only issue I experienced was no bath towels in the room. I had to use the bath mat to dry off after showering. Other than that no issues. I would stay here again.

Alas 8 de la mañana me fui a desayunar y cuando regresé mis cosas estaban fuera del cuarto que porque tenían chinches

Superb

Didn't have any Wish I could have stayed longer

The absolute worst location I have stayed at in my whole life. Cigarette burns on the bed (8 different ones) and on the back of the toilet. When asking management about it they told me, “ oh well, take it up with Expedia…you booked with them!” I immediately left and booked with another hotel!

Exceptional

No acudan a ese hotel tiene chinches en las camas

Bad

Nothing Everything.. the worst place I been to.. smoke odor, Everything dirty, bed isn't fresh, sticky floor

Nothing Everything.. the worst place I been to.. smoke odor, Everything dirty, bed isn't fresh, sticky floor

Roaches on the 1st floor in bldg 2, bring your own ice. We won't be be back!

Roaches on the 1st floor in bldg 2, bring your own ice. We won't be be back!

Pleasant

Not a very clean room, stained sheets, just a dirty and dingy place

The bed was very comfortable The main door was broken at the bottom

The main door was broken at the bottom

Didn’t get to try it There were 10 people smoking on the ground outside my room. The desk clerk refused to do anything about it

Didn’t get to try it There were 10 people smoking on the ground outside my room. The desk clerk refused to do anything about it

The worst thing yet was the smell, the placed smelled like an ashtray. When I asked to speak to the manager, Antonio, I received an email address, so we really had no one to speak to. We highly don't recommend this place! It's terrible! Avoid it if you can.

Everything was fine except there was no WiFi

Everything was fine except there was no WiFi

Exceptional

The location was okay There was a lot of broken and damaged things in the room when we arrived like handles, doors, draws and a lot more. Very slimy floors

This place is nasty. The bathtub has rust in it and the TV remote does not work.

I am writing to formally express my deep dissatisfaction regarding the stay at Red Roof Joliet from May 2nd to May 3rd, 2026. As discussed with the lobby staff both last night and during check-out this morning, we encountered unacceptable and unsanitary conditions in two of our booked rooms (210 and 217). ​Specifically, we documented the following issues: ​Room 210: The carpet was extremely dirty, with what appeared to be vomit stains. Furthermore, the bathroom walls were covered in mold, and there were visible spots of blood in the bathtub. ​Room 217: Both beds had plastic mattress covers that were heavily infested with mold. The overall cleanliness of the room was also far below acceptable standards. ​These conditions were completely inappropriate for guest accommodation and have seriously compromised our professional reputation with our clients.

​Specifically, we documented the following issues: ​Room 210: The carpet was extremely dirty, with what appeared to be vomit stains. Furthermore, the bathroom walls were covered in mold, and there were visible spots of blood in the bathtub. ​Room 217: Both beds had plastic mattress covers that were heavily infested with mold. The overall cleanliness of the room was also far below acceptable standards. ​These conditions were completely inappropriate for guest accommodation and have seriously compromised our professional reputation with our clients.

The filthiest, repulsive ever. Need

Great place

Just terrible all the way round

Exceptional

Very poor

Good

My1st room look as if someone had just got out the bed my next room had roaches the next morning the room was raggedy.

Exceptional

Nothing I left n tx door hotel

Nothing I left n tx door hotel

Nothing Dirty room

Nothing Dirty room

Good

Worst hotel I’ve ever seen. Tried to get another room. They said they were all booked n Couldn’t get a refund there was stains on comforter and cigarette burns on the bed.

Close to work Toilet didn’t work and microwave was unclean

Close to work Toilet didn’t work and microwave was unclean

Nice clean and quiet

Our request for a main level room was provided. The odor or the room was overwhelming. No coffee on the premises.

Our request for a main level room was provided. The odor or the room was overwhelming. No coffee on the premises.

Bed bugs

Very good

Room clean and quiet. Room updated. Like the fridge. Big bed, good lighting.

Nothing shitty never again blood stains on the sheets

Bad

It was clean and you can smell the cleanliness The people hanging around on the outside.

The front desk person was rude and i got a small room than the one i booked same price

Para empezar, yo reserve una habitación con cama king para mi y mi esposa y cuando llegamos hacer el check in y subimos a la habitación era de 2 camas separadas. Cuando fui a reclamar al lobby la persona me dijo que no habia mas habitaciones y para colmo yo habia pagado hasta un seguro de $15 para asegurar que mi habitación no la cogeria mas nadie. No tuvimos mas remedio que coger la habitación ya que teniamos que coger un vuelo el dia que hacíamos el check out. En la habitación olia a humedad las camas eran viejas que hasta sonaban los ganchos por debajo no haboa jabon para el baño asi qie tuvimos que salir a comprarlo los conectores eléctricos son ta viejos qué nada de lo que conectabamos se

The heat didn't work and there was no one there to fix it

Very private Safety

Nothing it was filthy Everything was nasty ?

Good parking, close to I-80. Close to dining options.

Cheap price. Easy access to I-55. Comfortable bed.

Too many transients staying there

Clean and quiet

great stay nothing it was cool

N/A

Poor sanitary conditions

No heat in room

Filthy there was blood splatter on the sheets and broken glass on the floor ?? All of it was horrible

The room was comfortable. The staff were great. We did have mice that ate some of our food. Informed staff of mice and nothing was done before we had to leave.

This is the nastiest red roof inn IVE ever been to. The is not a clean place. You pull back the blankets the sheets have hair ashes and I saw maids come out of the rooms they were cleaning smoking cigarettes in the rooms. Bathrooms are old and gross

I woke up with bed bug bites all over me and when i demanded a refund they said they checked the room and there was no bed bugs , so I just pulled these itchy red marks out my ass ?!!??????

Good

Nice

Good

The rooms are old and dirty. The bath towels were small as hand towels.

The room was spotless and spacious. I have to say some of the nicest pillows I've had in a while.

Everything

Yes

Room wasn’t clean, including shower and towels also floors, door lock was not working had to wait outside freezing temperature until someone comes and opens the door for me. Smells bad. The whole building need complete renovation feels like 70s.

Terrible

Good stay. Relaxing

Staff was rude the room stink one of the mattresses was sunken in on one side. This hotel needs a serious update

Nice room!!

The chemical smell was overwhelming in the room, which was in such disrepair. I was shocked they tried to put a guest in it. I had to leave and find alternative arrangements.

It was for a quick stay till we left for the airport the next morning but this had to be one of there most underkept rooms was t this bad before

The internet did not work very well and the cable was very spotty as well. Talking to management usually resulted in them yelling at you. It’s cheap so you get what you pay for.

Great as always!

Yes

Bed had BEDBUGS

Clean and friendly staff

Yes but we killed roach in the bathroom

Good

Cleanliness, the desk, the housekeeping

Arrived early to find office area being touched up with paint. It was a good sign that the staff cared about the property. AC only had an option for fan speed and cool.

Horrible . No power and bed bugs

Nice

Yes

The room I had was nice and the front desk staff was very kind

Room could use some up grades and the air conditioning didnt work well and the door was broke other than that it was good staff was very nice

DEFINITELY MORE CHANNELS TO WATCH! Only had a few channels no movie channels, as other hotels have a couple free movie channels.

Love everything from Nicole Dyer

Safe parking

As I’ve been checked in since Saturday, I cannot connect to WiFi even though signs everywhere states they have WiFi. The incompetent front desk agent with the terrible acne has no solutions. She’s just shakes her head and collects her minimum wage check. Asking for the bare minimum of your stay is hard here. I should check out and dispute charges due to false advertisement . Can’t stay 28 days with no internet. They won’t pay for all the overages in my data on my phone. I can’t even connect to my laptop. Disgusting

Nice

This time there were no rooms on first floor with a king bed as i had reserved and requested. So we accepted a room with 2 beds. The mattresses felt like a box spring with a one inch foam pad on top. We bought a 3 inch twin size foam pad for the wife to help her back. Then after 3 days we list several channels on the TV. Some of our favorite channels were not available. I reported it but nothing was corrected.

A bit on the pricier side for what the quality was. Bath towels are extremely fragile, small, and thin. Multiple outlets didnt work, like the ones by the sink, so I couldnt do my hair in the mirror.

Dingy

Nice place

Adequate and ample parking.

The room was nasty. Most of the lights did not work. Room was not secure.The room repairs look like a kid did them. The place should be torn down and build something decent. When I got there, they said Expedia had canceled my reservation! What gives?

This place is terrible never stay here they rent rooms by the week witch was never advertised so you have loud as people sitting outside there rooms Stay Away!!!!!!

They canceled my room reservation even when I had a charge from the hotel on my card and 2 confirmation emails for my reservation

Did like that the remote worked once and we were stuck watching 1 channel and front desk didnt answer the phone

Nice. Comfortable. Perfect for the price

Quiet

Good service and great customer support and clean room

Bed bugs

Was a good room for the reason why we were there. Didn’t spend much time in the room, however the remote barley worked and our sink did not work either, but overall an okay experience for the price.

Good

The room was nasty I killed bugs and room service never cleaned them up until my last night. Room has an odor and mat at the door was filthy. It tracks wet dirt over the room

Dirty rooms, sheets not clean towels not clean shady people hanging outside at all hours and loud

Dirty

Quiet and clean

Canceled my reservations because the desk clerk was not back from her break in time for me to check-in

This was a terrible State I will make sure that I called the city county department says I get home let them know what kind of business y'all use reaching out means that are flooded with water and you didn't even do nothing about it

I love the cleanliness of the room

When I got to the room it was damp and hot. The A/C wasn’t working properly, the sheets felt damp and the rug between the A/C and bed was wet. I had to wait for my party to arrive and then we went to ask for another room or refund and was refused both. We ended up having to go somewhere else to stay and pay again. The girl at the front desk was rude and said we waited too long to ask for refund. I want to be refunded for this stay as we were unable to stay there and she said she couldn’t refund me

The front desk staff were useless and failed to solve our problem .

It was ok

Na

Wrong key given, clerk behind window was emotionless and uncaring, dated room wreaked of marijuana, man in car next to mine was publicly smoking a meth pipe right in view of my children. We left immediately and rented a room at a neighboring hotel, causing the loss of money to recruit and loss of sleep that we only had a few hours left of anyway.

Very disappointed have stayed here before but this time it was not a good experience woke up to a mouse in our room that ran into who knows where office clerk said there was nothing they could do didn’t even bother to go and check it out said they didn’t have other rooms to move us coffee machine was broken it’s hard to want to use the place knowing there was a rodent running around

You get what you pay for, can’t complain too much for the price. Great deal if you need to crash somewhere for the night

Ac units need to be maintained better.

Definitely worth the money

The rooms are too neglected I made 2 reservations at this hotel. the first there was a rat in the room and the second there were bed bugs

They advertise flatscreen tvs and coffee neither were available. The door didnt close properly and the toilet seat was broken i asked them to fix it. They never did. I also reserved a king room with pay at property option. They canceled my 3 day reservation saying they couldnt do that because theyd lose revenue, Then offer me a 2 bed queen. Stay clear of this location

When I went back to the office and explained the situation, they went ahead and did some stuff in the back and then gave me a new room. They apologized again and the told me they had to call the police because that guy shouldn’t have been in the room. The office was nice. The room was really bad, probably the worst I’ve had at a Red Roof Inn.

No hot water no tv working terrible place

This is where we stay when we visit our daughter in Joliet. No dresser drawers that opened and the mattress was too soft. We both had aching backs.

Are large group of us were in town for hot rod power tour. The rooms look nothing like rhe pictures...much smaller. My room smelled of smoke pretty bad, while others were complaining that their rooms smelled so bad of pinesol and had to leave their doors open, while they sat in the parking lot and let them air out. I don't know what's worse.. Smoke or pinesol. In our room, paint was peeling, furni was held together with tissues and dead bed bugs on floor. Saw one live one in the bathroom and killed it. Many of the tenants appear to be living here weekly or monthly... Strong smell of "smoke" outside many rooms. Everything combined just made for a restless night of sleep. Kept feeling like things were crawling on me...

It was really terrible, the rooms in very bad shape and in the room I was assigned there was a rat 🐀

I was denied my room because I didn't arrive before 4pm. The event was attending did not end until 5pm. Even though I called days in advance to CONFIRM my reservation! I will never ever try to stay at a Red Roof Inn nor will I ever use Expedia for my reservations. I had to drive almost 200 miles to find a room even though I was assured my room was CONFIRMED just days before. HORRIBLE HORRIBLE EXPERIENCE?!?

Honestly, we didn't even bother to check in. This is an old-style motel; two stories with external walkways to get to each room. The place is a mess and there were some strange people wandering around the property. Your basic no-tell motel or flop house. We ended up driving closer to our next destination and found a nicer hotel there. If this is all you can barely afford, then maybe it works. Otherwise spend a bit more and stay away

We was traveling with others. We got there first. Checked in and lady was rude about them charging my card that AM. I was gonna pay a different way. So i asked the lady why do u have pay at hotel if you guys run the card that is on file without even asking. Yes i have my debit card on there. But was gonna pay with my credit card to get my points. Lady was very rude about it. Said well thats what we do. So after my other travelers got to the place. We asked to move to a room closer to them so we could hange out and just be closer. The lady again was very rude to us. But the manager who talked to our other person was nice. Said she was new and that we could infact change rooms. We went to eat since I was upset over the lady being rude to us since we had got there. Went to talk to them again about changing the room. And again the lady was rude about it. Said we couldnt. And the manager had just left... room its self was ok. Does need a good cleaning. And the beds were not very good.

Nice place, no worries

Did not check in as wife was greeted by a drug user before we got out of the car so had to find another place for the evening

Room was very dirty. I will be requesting a refund.

Very rundown...room odor was horrible..we did not stay, but moved to another jotel

Lived here for six months, can’t complain. Best prices around and they treated us right and left us alone as long as you pay no problems here. We will definitely use again if I had to.

Perfect

Clean room. Nice and quiet

Dirty rooms uninterested staff

Somebody was playing around with a fire hydrant and yelling fire when there was no fire and fire hydrant exploded next to my room. Caused a lot of mess and chemicals were inhaled. Multiple guests came out since it was a loud explosion. Random people just posted on property. Other than that, stay was good

The staff there is amazing.

Its ok

I felt safe inside my room and the linens were clean along with the room. The bathroom could use some up dates.

It was ok

Too small room doesn’t have good service

sheets were dirty , they had stains on them upon arrival. thier were holes in the linen from a lighter.

Getto

Needs remodeling and a lot a work

The bed had bed bugs. I am very displeased, discusted & want my money back for having to deal with such a thing!!!!

Terrible and sketchy!

No

They help Alot cleaning room cleaning no bugs smells used material real nice property very busy Alot come and go passing thru but it's clean everything works

Best bed!

You can tell lot of drugs and homelessness ppl around i didn’t feel safe

I was bitten by bed bugs

They have bed bugs n they refuse to change my room

Stay away, unless you want bring home bugs. Just stay away.

There were too many people walking outside I was on the second floor so I could here them walking and the guy on the next room was outside playing music on his phone around 3 am I couldn't sleep I even got up and open the door to see who it was and I ended up smoking a cigarette with this guy Mike was his name lol. May be he realized that I got up for a reason he went inside his room and no more music

Towels were horrible and the smell was bad plus I can hear everything people above were doing....

Too dirty !

Bed Bings

They have unsecure wife network, on top that you might be interrupted loosing connection in the middle of work anytime.

As frequent traveler it is odd that they tell you coffie maker in room but don't get it. Even if no breakfast I still enjoied the cleaness of the room.

The manager was rude and the room had bed bugs in it

Infested with bed bugs

Property in room was fit for a bum no remote to tv no handles on the dresser drawer couldn't put any of my clothes away phone was dead didn't work n every time I called the front desk from my phone no one answered but they told me the same calling I WOULD NEVER STAY HERE EVER AGAIN

Room full of bed bugs and still haven't received a refund

This was my 2nd time here and I’m highly upset. I got bites on my body because of bed bugs. I wasn’t even in the correct room that I had purchased.

There was roaches n the room

No complaints

My overall stay was really nice.

The stay was nice for a little until a roach was crawling in my bed .

so and so

it’s okay but feels security-less in a way

A

Ok

Dirty

Ok

I got charged and never even went to the hotel.

Cancelled my reservation without notification

The maid use too bleach when they were in cleaning up yesterday. All day and night, i smell like strong bleach. I am highly sensitive to it that I have Fibromyalia that I have had a terrible migraine and dizzy. Everything else was good. Sorry foe complaining.

No bugs

Great

I booked an accessible King room for my husband and I, but when we got there, the lady at the front desk put us in a room with 2 smaller beds instead. I brought it to her attention, and she said the King room i booked was already taken. I asked for a refund but did not get one even though we left and didnt spend the night there.

Ok

I'm a double amputee in a wheelchair and there's nothing close I can wheel to.The waffle house next to Red Roof doesn't even deliver and it's a hassle to wheel there.Plus,the biggest complaint is the room I stayed in.When I called the motel,I told them I was disabled,I wasn't told they had Handicapped rooms,they put me in a room,where the bathroom door frame was only 20" wide,my wheelchair is almost 29" wide.Red Roof in needs to make MORE handicapped rooms on the first floor for people who are disabled like me.I wasn't told at all and you'd think when I said I was disabled,the main office would've told me about the handicapped rooms.Sorry,but I will NEVER stay in a Red Roof Motel ever again and I will tell ALL my friends know to avoid your Motel Chain like the Plague.

Quiet

!

Its good

The property seem run down a little then disrepair

This hotel used to be nice, but now it in run down and drug infested

Room good for price the refrigerator was not working