Sonesta Select Laguna Hills Irvine Spectrum

Driving up, great presentation. Handicap parking in the back of the building. They charge $10 for parking. Hotel was spacious, right by the freeway. Room had plenty of space as well. No breakfast included but you can buy some simple grab and go food. The only thing negative is that the hall way on the fourth floor smelled like vomit so I would try to hold my breath.

Nice staff

Everything was exelent

Very good

The Hotel is charming within the room. It made me feel beautiful. The only thing it lacks are microwaves in bedroom is it down fall. Its in a very great location. And in my opinion the best in the area. Lake Forest. Laguna Hills.

Cannot recommend this hotel. Extra fees, lack of help from employees, room was not very well designed, the bathtub drain was rusty and there was no place to hang wet towels. So many little things that detracted from the experience.

Unbelievable service

Pleasant

Thanks for working with me, great staff.

Nothing they told me they had no rooms

Staff was friendly and professional. Room product was a bit worn but understandable. That being said the rooms were clean, amenities readily available and there were good hotel amenities provided.

Cramped room even for two people Animal friendly so smelled like it. Rusty bathroom and clogged shower drain caused flooding daily. Surprise $10 per night parking fee. Just not worth it. No complimentary breakfast. Good location though. Well stay at newer hotels in the area next time.

Staff is great and friendly, which is always a great impression. I would stay here again.

Our room was clean and comfortable, and overall we had a pleasant stay. The only minor issue we noticed was that the bottom of the bathtub looked a bit dirty, although it didn’t cause any problems during our visit. The air conditioning worked well, and we had everything we needed for a comfortable stay. Overall, this was a great option for a weekend getaway, and we would consider staying here again.

I stayed here based on some reviews and pictures. I would not rate this a three star hotel. Please stay elsewhere if you can as it felt more like a motel. Even the ceiling is still the old popcorn style. The room had a musty smell. The bathroom felt dirty. I saw some mold in the shower corners and hair on the bathroom floor. They even have a hidden $10 parking fee which I got waived. This parking is barely listed on the hotel page and not shown in your checkout.

Thanks

Unbelievable service

Great stay the only downside was no complementary breakfast is offer. Everything else was great!

Had a great stay for one night. Nice clean room and great staff.

Amy experience was fair. First hotel I have stayed, in a very long time, that didn’t have a mini- fridge, the carpet was very dirty, and no wash cloths by the shower. I think in advance people should be aware of all your hidden charges. I won’t recommend this place to anyone visiting the area.

Clean room, helpful front office, easy in and out to freeways and nearby restaurants.

Good

Great stay, in a convenient location for a lot of different city amenities. I was concerned about the dinghy carpet but the day we checked out there was a carpet cleaning company cleaning the carpets. Family friendly, clean pool and lounge area.

Seemed like an overall nice location and met my needs. Just a quick sports trip for onw night. Staff was slow with requests. Was outside at the pool with lots of other guests and it took multiple requests to get towels. Just seems maybe under staffed.

The location was great once you found the place. The staff was friendly. The room was clean and big enough. There was a pull out bed, which we did not expect, so that was nice. 100% NOT AN EXTENDED STAY HOTEL! Not for families. They nickle and dime you for EVERYTHING! Charge for parking, no breakfast included, charge for late check out. When buying from them there is not only a regular tax but then a "tourist" tax. When you buy breakfast from them, it was so expensive for microwavable items we could have purchased for a fraction of the price. If you have a family buy your breakfast and heat it in the microwave. We did it once and then decided to just buy microwave sandwiches and meals for the rest of the trip. So for 1 breakfast for a family of 4 (2 microwaved sandwiches, 3 cups of coffee and oatmeal), along with 2 nights of parking and a late check out was an extra 145.00 with all their extras taxes and fees. That was unexpected and will choose another location in the future.

Passable

Place was dirty and pool looked dirty. So dirty that we stayed away. Light fixtures in room were lose and almost cause a short circuit. We would not stay there again.

The room was lovely, comfortable

Clean good size rooms

Clean good size rooms

Ok experience

Easy to book Facilty and amenities

I had a horrible experience during memorial day weekend at Sonesta Select in Laguna Hills. It seems there was some chemical/gas leak that happened in OC that weekend, so when I arrived at 3:30PM on Friday for check-in, I was denied a room on time when check-in was for 4PM. When I walked in, someone who appeared to be the manager already looked in distress and had an angry face and didn't bother to greet me. The other person was assisting a couple and that already seemed to take a long time. I couldn't quite understand why my check-in was delayed considering I booked this way in advance, but they claimed that due to evacuation status for those affected by the chemical leak, they had customers in at 2AM and were granted a late check-out time.. This apparently pushed my check-in time and I was told they would call me when a room was available. Since I booked through Expedia, they apparently didn't have my phone #. The lady asked for my phone # and I waited 4 hours only to receive no call. I showed up by 8PM to find out the lady got my phone # wrong... I was finally granted a room.. This experience sucked, and yes, I did call their hotel early and no one picked up the phone.

I love this place

Excellent staff in welcoming and customer connect

Easy to book Facilty and amenities

Didn’t get a chance to enjoy the property, there was so many issues with check in we had to wait about an hour in the lobby before we could check in cops were called and it was total chaos, we decided to check out a day early but they oiled not accommodate any chances I was truly disappointed.

Staff in the front office are not attentive; they go through the motions, but your request is not entered. Waste paper baskets in the room need to be emptied. It's one thing if guests put the "do not service."

Breakfast included would be more convenient and early check in charge should always be waived if it’s available.

The pictures used to advertise this place are misleading

Convenient location while in Irvine

I like the parking lot it was easy to use and empty, the room was nice but it smells ugly

Staff is really friendly. Place is amazing, they had a great location for my mini vacation. Lots of good places to eat around. I can say only issue I had was connecting my console to the internet. But the stay was great overall.

The best thing about the property was the staff. The front desk had a smile all the time despite having an influx of families come in due to the evacuations. The gentleman at the breakfast bar was great; he was friendly and knew how to make fantastic cappuccino and lattes. The property was dirty. They had very minimal cleaning staff. Our room had pizza sauce on the carpet and it looked like someone wiped their mouth on the comforter. We asked for it to be cleaned but they just dropped sheets off at our door. I should not be expected to make a bed at a hotel! We had to wake twice for a new comforter and for the carpet to be cleaned. We also asked for fresh towels and the employee told me there were no clean towels on the premises because they were light on staff. This was Memorial Day weekend, why were they light on staff? The carpets throughout the hotel were also really dingy. I never went barefoot in my hotel room either.

The best thing about the property was the staff. The front desk had a smile all the time despite having an influx of families come in due to the evacuations. The gentleman at the breakfast bar was great; he was friendly and knew how to make fantastic cappuccino and lattes. The property was dirty. They had very minimal cleaning staff. Our room had pizza sauce on the carpet and it looked like someone wiped their mouth on the comforter. We asked for it to be cleaned but they just dropped sheets off at our door. I should not be expected to make a bed at a hotel! We had to wake twice for a new comforter and for the carpet to be cleaned. We also asked for fresh towels and the employee told me there were no clean towels on the premises because they were light on staff. This was Memorial Day weekend, why were they light on staff? The carpets throughout the hotel were also really dingy. I never went barefoot in my hotel room either.

Very helpful staff and so comfy bed.

Nice Views, and Balcony. Prices not bad. UNSAFE FACILITY! I was INJURED because the Motion Sensor Light switch is located OUTSIDE the Bathroom. Once you close the door, the Light turns off and it becomes PITCH BLACK while you're either on the Pot ?, or in Shower. I SLIPPED, FELL, AND HIT MY HEAD ON THE TILE FLOOR SO HARD, I WAS BLEEDING IN 2 PLACES! When I informed the Front Desk, they acted like I didn't even exist!! I could take Legal action if I wanted to, but I mainly want them to fix the design flaw, so nobody else gets hurt!! If you are a Lawyer, feel free to contact me, if you want to take on my case Pro-bono. Organical Botanicals, Vashon, WA 98070.

The room smelled like smoke. The pull out bed came out along with a pile of crushed Doritos

The property was well maintained and the receptionist was polite and professional.

Front girl.. she was nice Room smelled, didn't think it was worth what I paid for. And the breakfast for was 10$ grab and go. They went based off where u booked from for them to tell you what you can get.

Room smelled, didn't think it was worth what I paid for. And the breakfast for was 10$ grab and go. They went based off where u booked from for them to tell you what you can get.

Jaun was outstanding

Looks appealing in photos but the reality is, it’s not. It’s right off the freeway with loud noise. The rooms are so tiny. I had “deluxe room with balcony” and it was smaller than any room I’ve stayed. You layout your suitcase and then you have no room to walk. The tv sits adjacent to the bed. There is so much furniture in the room you stub your toe. The bathroom has no fan. The sink has minimal lighting and no counter space. There was a lady smoking literal crack in the parking lot.

This is more of a two star hotel. Parking fees are hidden and really just a way to take money! Park at your own risk, no security anywhere! Weekday front desk staff was short and almost rude. Weekend staff were so kind and helpful! Really understaffed! Maid wouldn't even take towels sent us to front desk for everything! Location was good, no real amenities. Room was clean. Probably wouldn't stay here again!

Absolutely horrible in every aspect. Place smells so bad walking through the hallways I mean it’s as if ppl are living out of their rooms cooking full meals. I mean you gotta do what you gotta do but it’s bad. They try to cover up the smell but you just can’t. They won’t even let you kick it outside in the back at night I mean there is just nothing here. There was trash that was just left outside of the rooms doors and I mean it was there for hours just ridiculous! This is a place if you are just low on cash and can grind it out this is just a place to lay your head for a night. There’s homeless and random ppl outside in front of the hotel. You can only control what you can control but just not a vacate spot it’s a place to try to just go to sleep for cheap and move on. The bathroom also smelled like sewage I can go in but hopefully this helps ppl out there.

Nice Views, and Balcony. Prices not bad. UNSAFE FACILITY! I was INJURED because the Motion Sensor Light switch is located OUTSIDE the Bathroom. Once you close the door, the Light turns off and it becomes PITCH BLACK while you're either on the Pot

This was by far one of the most disgusting and unacceptable hotel experiences I have ever had, and I will NEVER stay at another Sonesta ES Suites Laguna Hills Irvine Spectrum again.The worst part was what we found while checking the room before leaving. I was traveling with my mother and my two daughters. My mom thought one of my daughters had left behind a bottle of hair product under the bed. Instead, she reached under there and grabbed an OPENED and USED bottle of lubricant left by a previous guest. Absolutely revolting. No family should ever experience something that disgusting. God only knows where it had been before my mother unknowingly touched it with her bare hands. It made us physically sick.The problems started the moment we arrived after an exhausting 8-hour drive. The front desk employee barely acknowledged us and seemed far more interested in loudly socializing with other employees than helping guests. When we finally got to our room, the key wasn’t even programmed correctly, forcing us to go back downstairs.The room smelled like sewage or as if someone had just used the bathroom moments before we walked in. The toilet paper rolls were already half used, making it obvious the room had not been properly cleaned or sanitized. We also requested towels and were completely ignored.We travel often, and this was easily the filthiest and most unprofessional hotel experience we’ve ever had. I will absolutely never return and will make sure to warn others not to stay here

Nice staff. Room smelled like cigarette smoke. Dirty carpets. Breakfast options were expensive.

good value, comfort, and staff

good value, comfort, and staff

Good

There was no chain on the door, the outlets next to the bed didn’t work, the bathroom was old and felt kind of gross. It was supposed to be a pool view room and it faced a parking lot. I checked out after 1 night and didn’t get a refund. Do not recommend

The spacious room The smell of food that comes in through the ac and hallways lingering to the rooms.

The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down

Very affordable, clean, easy access to the 5. Food options within a short distance. Good property

Nice

Clean rooms

We stay here every time we travel to see our family. Great hotel with friendly, helpful staff. Jacuzzi is relaxing and the rooms are very clean. To top it off, the price is always lower than any hotel in the area. Thank you Sonesta for another great stay.

Was quiet; had everything I needed -, will be staying there in near future!

I absolutely hated my time here. The staff was incredibly rude, the manager lady would keep asking when I am checking out every few hours when I saw her. At some point it was rude and intentional as if she’s asking me to get out. She also immediately clowned me in front of a male guest the minute I tried to check in. The property had so many noise issues. The elevator kept beeping. The road had down kind of issue so when cars drove if the freeway it’s so loud. I had to buy earplugs. The fire alarm battery is dying in the room so it would flash alll night. It said when I booked breakfast was included and when I got here it was not. I needed to leave the hotel, I could not stand being here. Also the thermostat temperature does not change the room temperature. There was also 4 cop cars on the property investigating something. I do not recommend staying here. The staff was horrible

When turning on the a/c in the room the room smelled horrible the air conditioning was hot didn’t blow cold the lady’s in the front desk gave attitude when asked a question, the hotel felt off

My room 318 was dirty the bathroom sink was filled with some stuff that looked like ashes, not sure exactly what it was. The A/C when you turn it on smelled like dog urine. The receptionist when I arrived was kinda rude.

Asked for a balcony, however it was so small. You couldn’t even put a chair out there so was disappointed with that. Otherwise, great trip happy with the accommodations just not the parking fee. If I’m staying in a hotel, I expect there to be parking for my car.

Very convenient location, hotel is clean and modern, best value for money in area...

I will not bestaying there again

Tub not good for a senior and while taking shower water stay maybe its clogged

Hall way floors could have been cleaner. A weird smell in the halls. overall beds where nice overall solid 3/5

It is rare to encounter someone so dedicated, attentive, and polished in every interaction. Her commitment to excellence has made a lasting impression on me, and she has been instrumental in ensuring my comfort throughout my stay. The entire staff reflects a culture of quality and professionalism, but Mehal, in particular, sets the standard. Because of the experience here, I continue to stay at this hotel with full confidence, knowing I am in capable and caring hands. I highly recommend the Sonesta Hotel to anyone seeking a refined, dependable, and truly welcoming environment. My sincere thanks to Mehal and the entire team for consistently delivering excellence.

Nothing great overall. You could summarize it as a place to stay.

Clean room and helpful staff, wish it had breakfast included but overall the room was clean and comfy.

The carpet looked like it hadn't been cleaned in quite some time, as there were obvious spill stains on the carpet running the entire floor. Additionally, when I went to my car, there was a broken beer bottle on the ground surrounding my car. It's then that I recalled seeing the security guard sitting behind the counter chatting up the front desk clerk when I checked in the night before. As I had booked for the entire week, I cancelled the rest of my trip through Expedia and booked elsewhere. They still penalized me one extra night for cancelling. Disappointed in both the hotel and Expedia.

Do not get the breakfast. Was over price for what you get. It grab and go and definitely not worth what they charge. Instead order uber eats. Staff was just ok. Parking is $10 per day for public style parking, nothing special, no security which is what i would expect it to cover. Our room had a balcony... if that is what you call it. It was like 1 ft by 6 ft. I was expecting something we could sit and enjoy a meal on. Our bed was super soft... too soft if you ask me(we both woke up with back aches). We had these little bugs flying all around our room and could not figure out why. We did not mention it to staff because we knew the hotel was full and probably nothing could be done

Great service

Beds were super comfortable, room was clean lots of parking, close to shopping center

What I really love about the property is the balconies . Every room that’s facing out has a balcony and I love to be able to get fresh air in my room.

The staff here truly stands out. They consistently go above and beyond, taking the time to help every customer with care, patience, and professionalism. You can tell they genuinely enjoy what they do, and it shows in the way they treat people. Every interaction feels welcoming, attentive, and personalized. It’s rare to find a team so dedicated to making sure everyone is taken care of. Their willingness to go out of their way to help really makes the entire experience exceptional.

Always clean room and management is fantastic

The staff always take care of me and the breakfast is perfect

The staff is the best . They always my stay perfect

Breakfast worst I only got a banana, yogurt,and juice for the price I pay $25 I was very upset . I had to request twice for towels and conditioner which didn’t received until prior day. Staff very nice

The location of the hotel I thought it was next to Irvine spectrum. But it was 2 miles driving

The hotel itself was alright. Nothing to write home about. The halls were filthy, and it smelled really musty throughout the building. My room smelled like 5 day old smelly body odor that they tried to cover up with a cheap body spray. When I opened the wardrobe, it got even worse. There was some staining on one my pillow cases, and the pillows were flat as heck. For the price, I think you can find better.

I didn’t have breakfast. Parking was good.

Other than the paying for parking which I didn’t know about booking through Hotel.com the stay was great. We also didn't know about an early check in fee as well. It was waived but not use to hotels doing this. Usually you can check in and just wait for your room to be done. Everything else was great. Quiet near the freeway and near Irvine Spectrum and lots of places to grab food. Great stay overall

Great

It was my 2nd stay in the hotel. No issues, excellent stuff, very convenient location. Balcony in the room, heated pool and hot tub were additional perks that made my stay very pleasant and relaxing

Staffs were very nice and friendly.

I was disappointed to find that there was no free breakfast and that I had to pay extra for parking. The hotel is somewhat shabby. My room was spacious but somewhat shabby as well.

The rooms were dirty and smelled terrible. The hallway was also dirty. The carpet was so dirty and smelled!

The hotel needs a cleaning. The halls are dirty and aren't clean. The trash container in the laundry room is filthy. Hasn't been cleaned in months. The gray exterior is black. I brought the top to the front desk and they acknowledged that it was filthy. They thanked me for bringing it to their attention. They wiped it off and put it back in laundry room. Wiping off doesn't do it. Need to be power washed. The lane lines on the apron of the entrance are faded so bad that you can hardly read them. The garbage cans on the outside of the building are jammed so much that they can't take any more so it ends on the ground. The one near the smoking area was not emptied for several days. Parking lot and landscaped areas are covered with litter. The stairs are scuffed and haven't been washed in months. Hotel guests throw their used towels into the hallway and they sit their for hours. Why would anyone want to reserve a room in this property.

Very comfortable clean asset

Great stay!

Absolutely loved this property, It was very convenient to the freeway and close to restaurants shops and grocery stores. The property was clean and good order and so is the room. I checked in with Portia and she was absolutely amazing. She made my stay honestly! Thank you again!

This was a nice hotel. The rooms were very clean, although the hallways were a bit worn with stains on the carpet. I wanted to get a wake up call and dialed the front desk, but was put on hold. No one ever picked up the phone, so after 15 minutes I hung up and called back. No one ever picked up. That was frustrating. A microwave would be a nice addition to the amenities. There was a group having a party that was very noisy late into the night-hard to sleep. But over all, it was a nice place.

Great service & great rooms

spacious room, well appointed.

Great

Front desk was going to charge me a deposit fee of $20 but keep $10 for parking which was fine. Till she charged me $185… (I already prepaid for the hotel)

AC was very loud and was hard to sleep also thought there would be a microwave in the room.

Yrs

Yes

The pool wasn’t working there were spiders in our room. There was hardly no toilet paper no conditioner.

Carpets in the hallways and room was dirty and needs to be removed or replaced, the windows in the room are dirty inside and outside , generally ran down and need of a refresh

Bed bug

Very grateful

I guess when a hotel property is sufficiently worn, they welcome pets. No idea when the property pictures were taken, the place is a dive. Overflowing trash inside and outside the property but when you have dogs, you are limited:(

Clean

Great service

Property needs a deep cleaning

I thought breakfast was included, but it was not

There are drains on the floor of the bathroom! No tub, dirty, rust everywhere. Plus the carpet on the way to the room had streaks of garbage being dragged through it. They also charge for parking even when it says parking in the description. Staff was just there and rendered no help.

The first room I was in had cockroaches in it. Then the staff was extremely rude and not at all helpful and trying to make things right they sent me to a different room which again I had a problem in considering the shower, didn’t work. I asked to be called for the room and was told there’s nothing they could do oh not to mention the room that they sent me to for the second room was not only a downgrade for my original room, but smaller and again the broken shower.

Cool

Very nice

Staff was fine and polite.

Very dirty police and people drunk screaming

Don’t like

freeway noise no resturant open

Nice lobby, nice staff, large room, good price are all positive, but the room smells like old carpet and air conditioning filter needs to be changed to a new one.

Would have been nice if there was a sofa in the room

The room was dirty. People partied next to us until 3 am. Beds were very hard and small

I did not use the gym or the pool but I did see plenty of people out there. That's a very comfortable Roman bathroom are always clean they give you plenty of towels. Place is very quiet and safe. Hallway carpets can use some cleaning.

Was ready to come and relax.. but was not ready for the spills and chills we got from the overall lack of cleanliness. The staff was friendly and tried to be accommodating, but we didn't have much of an option available since the place was booked and each floor was about the same as the previous options.

Opted for a balcony upgrade and enjoyed the 24/7 traffic of the 5 freeway. $10 a day parking fee have fun parking all the way in the back. Staff was friendly. Decent stay.

The room was very clean and the bed was very comfortable

Fair for price. Close to old town

Staff is wonderful! Beds are comfortable and it's quiet. However there's hallways stains on carpets that were there last year. The elevator had a sticky spill that wasn't cleaned with our 2 day stay. The hotel is quite outdated, but its a great rate to have a place to sleep. The lobby is loaded with outlets so you can work which is awesome. Just wish they would clean their carpets and offer free coffee in the lobby.

There was no breakfast included as the reservation indicated. They did previously message me to inform me of this temporary closure. Otherwise it was a pleasant stay.

Hot tub not clean or hot, fees for room cleaning not a good area

Great manager

Clean room

Great staff

Room service was horrible I called because the AC wasn’t working and they never came . I called back again they said they were in lunch and they’d call me back they never did . Then to top it off my room smelled like weed

The room was very clean and comfortable. The staff was great too. Only downside is no breakfast, but I knew that upon booking.

Was ok. No microwave offered. Front desk staff were not that friendly except for the night guys and a young lady during the day sometimes. Other than that, property has a lot of trash around the perimeter

Great stay

Upon check in, I was greeted by the front desk. It was busy when I got there and he was very approachable and friendly. We enjoyed our stay and front desk was very helpful.

Room was clean and nice. Staff was super friendly and polite.

The room was in good condition, however the shower was dirty, and there was a weird smell with the water, the staff was all very friendly but front desk was rarely manned, the tv is a smart a which was lovely! Hotel is close to everything in the area as well.

Had several issues in both rooms the showers were clogged. Backed up water in both showers both rooms. The 1st room had an awkward situation to it. Staff, Acted promptly to address the room needs. But on arrival back to room they never cleaned the tub or found the issue of the clogged tubes. Friendly service just wish i didnt need to switch rooms so late in the day. The did charge me for early check in fee when i only was inconvenienced by it. Amenities, were great no issue there. LA do away with the parking fees already.

🏁✌️💪

dirty room

Excellent customer service from the front desk

We didn’t stay overnight because there was a ton of dog hair on the floor all around the hotel including the elevator. My husband has allergies and it was triggering for him. I requested a refund and was told I would get a call from management and we never heard anything.

Do not get hit with a shocker $30 early check-in fee $10 for parking and buy cheap breakfast. Hot cereal cold cereal four dollar coffee crazy I will never stay there again.

The best

The room smelled horrible. I wasn’t comfortable at all. Waste of my time and money

Room was quiet and super clean. Minimal interaction with front staff.

Perfect

staff was wonderful and great location

The staff was incredibly kind! The rooms are a good size. However, there was rust in the bathtub and black marks on unused towels. There is a breakfast selection, but it is very minimal.

Very clean. Nice room. Great service. Ty

They are so great I just praise God for management and staff just excellent

Staff was great

Yes

Hotel needs update. Paint, walls, carpet, curtains, furniture tub had rust, no fridge in room and halls were dingy. Did not feel safe as an individual traveler. Parking was around back and dark.

My stay was very pleasant.

it was nice

The bath tub was clearly stained and dirty. The bath tub did not drain well. The bathroom floor and linens had hair of various lengths. The receptionist/check in attendant was amazing and extremely welcoming.

Staff was nice! No complaints!

They charged my account 90$ with out asking me first. I already paid the stay and incidental. I received a letter under my door stating that they were doing a system update and that they were taking money out of peoples accounts. Sorry for the inconvenience. Well, it’s inconvenient when you’re traveling, and you only have so much money very disappointed putting me in a bad situation.

The room was spotless, the staff were amazing, and the amenities were great.

Had a room for 2 nights and was not cleaned in between. Also had to pay for parking for no reason 👎👎

Nice facility and great breakfast

Rooms were nice and the staff was friendly.

We left the property as soon as we seen our room. The hallway was filthy and smelled very bad. Our room had a filthy floor, like it was not vacuumed and there was urine stains on the toilet. The room smelled like urine and feces. I let the front desk attend know we were leaving due to being mislead on the Expeda website. The property was not a 3 star, it was not even a 2 star. She said they would refund our payment as long as you contacted them and ok'd it.

The room smelled horrible of cat pee and was attempted to cover up with perfume or deodorizer. Would not stay again

The best in the business

Firstly, the staff was outstanding. However, the hotel room had several cleanliness issues. The tub spout had a leak at all times, there were dirty corners of the bathroom floor and janky maintenance on the tub. There was stain on the couch that looked bad and a some other areas of the room that had been neglected for dusting and proper cleaning. With all that said, the bed was extremely comfortable and we enjoyed the use of the pool.

Great

Perfect place to stay

requesting a refund

I really don’t recommend this place

No continental breakfast

Great staff

Upon arrival, we were given only one breakfast ticket per adult, which covered just one drink, one muffin, and one piece of fruit. This was extremely minimal, honestly worse than a public school breakfast. The hotel was aware that we were traveling with two children, yet no food tickets or options were offered for them. At the very least, accommodations for children should have been considered. Another major issue was the strong smell of dog urine in the carpet, which became especially noticeable at night. On the first night, the room smelled heavily of disinfectant, but it was clear that this was only masking the underlying odor rather than resolving it. The front desk staff was polite but not particularly helpful. When my husband requested that the trash bags in our room be changed, he was simply handed trash bags and towels at the front desk instead of having housekeeping assist us. At that point, it genuinely felt like if we had mentioned the bathroom was dirty, we would have been handed soap and a sponge to clean it ourselves. Overall, while the staff was not rude, the lack of service, cleanliness issues, and poor consideration for families made this stay very underwhelming. We expected a much higher standard, especially during a busy holiday season.

Overall our stay was nice.

Hotel front staff was very bad. Had an emergency 30 min after arriving and were unwilling to let me cancel stay. Didn’t care.

No breakfasts

The rooms were dirty. Smells bad. It's like a motel not a hotel

Quite amazing

Room smelled as if previous tenant had pet/smoked indoors. Stains were still visible on counter where phone is located and on the couch. Previous persons check in cards were left behind indicting they did not clean as well. The main hallway smelled good up until getting into the room.

Room was not what I expected it to be. Lobby was nice staff was friendly but I got charged extra on my card with no explanation. I checked out early because the room was not what I expect it to be

Wonderful staff and great for families!

Great place

This was generally acceptable property with one exception. Far right newspaper Epoch Times in the lobby. I don’t know if all Sonesta Select properties support far right conspiracies like QAnon but we were offended to see that information in the lobby. We understand that everyone is entitled to their beliefs but don’t think you should be recruiting hotel guests. We will never stay at a Sonesta Select property again.

Good price, but there is $10 parking charge

The best stay ever. My kids and I loved it.

The room smelled bad, almost like animal urine, and the bathtub backed up also didn't seem as if any of the dishes, such as ice bucket, were cleaned recently. I recommend this considering that all the other surrounding hotels are the same price.

Staff is excellent

The towel bar in my room kept coming down. I also didn't realize that I would have to pay for parking, which I don't understand because they weren't even that close to the airport and the parking lot itself was wide open. Also, there was a single hair inside my bed sheets when I first came in.

My Xmas eve/christmas here was great!!! All was amazing. Clean room, easy fast early checkin and pet friendly. Would stay again. Was alittle concerned by the other past negative reviews but I'm the type of traveler that likes to see for myself!! Happy Holidays

Yes

Room was clean and Hotel is nice. 20 min drive from Disneyland. The only thing is it sayd free breakfast. But the breakfast is a muffin and milk for anything else you got to pay.

Clean

Everything was good, except for the vanity lights. It was too dimmed so it was pretty uncomfortable to see my face, and the room had too much dusts.

Staff is excellent

Room is clean

Love the view

Friendly staff. Rooms dated but clean

Great

I love this place

Everybody. There very kind understanding and diligent in effort. They are hard working as deal with times and are consistent in life issues that are difficult in society. Truth is they do. Everyday. Late night to early morning. Maybe perhaps the hotel is a beach side upper echelon magnificent hotel. They do a lot hard work with fire and police as guard we all probably take for granted in the facility. We don't acknowledge that and if yer person as me. I take adherence to acknowledge they do deal with tough stuff. That's an actual fact. So if you are person like this. Give the Stars you think and feel as say a genuine.... Thank You. All I ask. It's the holidays. They might need to hear it. Respectful Regards

Just a little more TLC. Otherwise all good.

Staff was friendly and informative. Room was clean and well maintained. Shower pressure could be better. Hotel is a great deal for the price.

Staff is excellent

Staff was excellent

Great stay! The lobby smelled great. My only complaint was I didn’t like that I had to pay for parking.

Its a little outdated. Customer service ia great.

GREAT ROOM AND STAFF

Excellent customer service

Great service

Excellent staff

Security

Customer service was excellent👍

The property was cheap for the week we were there. The reviews on Expedia are so much better than the actual google reviews..... While I never felt unsafe- it was a bit dirty the hotel. The elevator reaked of Dog, and the bathrooms and just rooms in general are so outdated. No continental breakfast. The pay to park for 10 dollars a day makes absolutely no sense. I wish they would advertise it better prior to booking (if they did, I missed it and that can be on me). The staff however was excellent.

The advertisement of this hotel is not what it looks like in the reality. The manager and supervisor are unpleasant. This place will charg

Perfect stay

The “manager” and the “supervisor” have lost their minds because they do not appreciate their job and they hate their job. So they lash out on customers who are wealthier than them as they pretend that they are wealthy by parking Nehal’s Mercedes that has dents on the parking entrance where it created traffic and Nehal wanted to punch customer’s face as she wore her “Rolex” watch that she purchased from New York Manhattan’s knock off store on the street. The supervisor refused to print out receipts with descriptions and illegally charged customer’s debit card knowing parking wasn’t needed. Then she threw the paper at the customer and shouted “Next time I will throw it into your face!” She shopped online while the microwave had hairs and it was dirty. Who would want to eat food after coming out of that dirty microwave? Then the plumbing sucks and the hallway on the level 4 smelled like weed. When customers’ want hot water from the bar, they direct the customers to get hot water from the gym and that machine has mold. I thought California had smart and professional people, especially in Orange County. But that vision and reputation is long gone and I see why people got out of Orange County. I guess they act how they vote for things. I simply asked about $20 and what it was for. It’s just a $20 but I refused to give free money to those employees. Then as the Manager screamed at me for asking for the $20 but today they wanted to pay $20 in cash.

This place was fine and just what we needed—clean, accessible, inexpensive, close to the relatives we were visiting. Beds very comfortable. There was no food service during our stay but plenty of restaurants in a short driving distance. Would stay here again.

Staff was excellent…

Location is gpod but lacks amenities. No breakfast, rooms definitely in the older popcorn celiung era. Check in was smooth.

Management handled the situation and comped Our room sccordingly. Great customer service.

Convenient location, friendly staff, dated room but clean and has everything one needs dor a few days

Great service and the staff is amazing

Excelente atención, habitaciones limpias e instalaciones funcionando bien ( alberca y jacussy)

Clean and comfortable

Yes super clean staff so sweet and kind

Spotless

LOVE IT

Very nice staff

Great service

Dirty room. Hotel smelled like piss and cigarettes. Huge gap at the bottom of every hotel door. You can hear everything going on in every room when walking through the hallways. I had to cover my sons ears each time. Low staffing, the person working the front desk had to run back and forth to the cafe during breakfast. Parking was fine but you had to walk in the street to get to the front door, almost got hit twice by cars going around a blind corner. Location is right next to the freeway. You can hear constant road traffic. Bathtub filled up past ankle height during showering. Only one elevator worked and was constantly being used by room service to move carts and materials. Dirty, noisy, smelly, understaffed. If I could give less than 1 star I would.

Great service

Staff is helpful

I had stayed at this hotel about 15 years ago when I lived in the area and was excited to visit it again. I was disappointed to see how much the property had fallen. The highway noise is horrible. I had to ask to transfer rooms and even being at the back of the building you could still hear motorcycles from the freeway. The breakfast we paid for was premade, packaged muffins, fruit cups, yogurt, and juice or coffee. They never seem to have any eggs or anything substantial as an option. Except the friend I was traveling with got a breakfast sandwich our last morning because they didn’t have anything else to offer him. The walls are thin, so if somebody has an animal or a child, you hear it. Some coyotes walked through the property at 2 o’clock in the morning and started screaming and woke me up. I’m just really disappointed at the cost of this trip versus the level of satisfaction, I felt with my stay. :/ Wouldn’t recommend it again and probably won’t be back.

Breakfast was like a Starbucks and few places to sit down and eat, so not really functionable. Staff were pleasant and helpful. Room was clean and nice, but lacked a safety box which is very important to include in the room. Well located to lots of restaurants and places to visit.

Convenient place to stay and awesome staff.

The staff is wonderful and they made it a pleasure to stay here.

Booked 2 1 bedroom suites and they didn’t have either available. Charges me for both and no refund

True hospitality! This is a great property with 5 star service all around. Location is excellent with an abundance of great dining options close by, easy access to the beach & Irvine Spectrum. This hotel is a hidden gem for the value-oriented traveler who appreciates a clean & hospitable experience.

We have stayed here multiple times because of the great location. The pool and spa are a real draw.. The only negative is that only 1 of 2 elevators works. Therefore it takes a long time in and out; especially at check out. Love the small sofa, convenient fridge & microwave. The room layout meets all of our needs.

Great

Great room

Great

The room is very clean and seems in new condition. The staff was very accommodating. The restaurant is no longer however the coffee bar was nice. The outdoor seating/pool area is nice. There are no USB ports in the rooms. The gym is in sad shape- 5 non matching dumbbells. The location is right off the freeway so it is noisy but it is a short walk to eating places. The price was affordable.

The room was very clean and the staff was very friendly and knowledgeable. I am a night owl and was able to wash my laundry in the middle of the night! I love that! Also, the gentleman working the graveyard front desk shift was awesome! Will definitely stay again!

Customer service needs attention

Very nice and very clean

Close to the freeway, It was difficult to sleep at night due to poor noise insulation. No complimentary water. Parking is $10 per night

Great Ambon

Staff is top-notch customer centric! Very warm & engaging, truly understands hospitality. Property is in an excellent location, with an abundance of excellent food very close by. Both the beach & Spectrum are a short drive. Property checks all the right boxes in terms of value, location, customer service, and cleanliness. Great option for the savvy traveler!

Amenities Cleanses of the room & alot of other things

Great experience

Staffing was very nice and accommodating, check in was a breeze. There was a parking fee. Convenient, accessible 24hr store in the lobby. Rooms were clean, but when you first walked into the room, it had an awkward smell, almost like stale smoke smell. The office chair that was in the room had a weird white (fuzzy) on the back of the chair, we did not sit on it. But overall it was a good/affordable stay.

Room was clean and very comfortable

Very clean and ready

The room was not cleaned, and it smelled of smoke.

Great service

Clean room

All clean great customer services

The beds were very comfortable. The front desk staff was very nice. Overall the rooms were clean but need to be updated the tub was rusty from the consent dripping, and popcorn ceilings was from the 80's. The price was reasonable and the people were nice.

Nice receptionist during our stay. Wish the bathrooms had fans but overall good stay.

The rooms are not clean, the sheets were ripped and had stains

Enjoying everything

A little outdated but was well kept and very clean. Also convenient to the freeway and shipping/gas which was great. The only issues I had were the noise levels and paying to park. This place allows dogs and we had one across from us that would bark often. There's also road noise but that doesn't bother me as much. Overall a good stay for the price with some very minor inconveniences.

Yes, very convenient. Enjoyed my stay will be back..

Didn't do laundry or have breakfast.

Property was in good condition. The hallway carpets could use a cleaning but the room, amenities, and interactions with the staff were great.

Accessible

The hotel and room was very clean and tidy. Plenty of parking. Our room was spacious, comfortable and quiet. We will definitely stay there again and I highly recommend.

It was clean

The service

Clean bedding and towels. Available cleaning when requested only. MUST PAY for parking, $10/day, they take it from deposit. Only truly negative thing from room was a weird skunk smell that never went away from the shower/toilet area. We informed the front desk after check out.

Didn’t give me correct room then got locked out had to wait 3-4 hours for the maintenance to unlock door. Overall bad experience

Even though I flush the toilet, there is still a "sewer" smell in the bathroom. Other than that, it was great!

It was very nice

Nice time

Great hotel great staff

On top of that, they charge $10 per day for parking, which almost no other hotels in Orange County do. The staff was also rude and unhelpful. Definitely not worth the money—I would not stay here again or recommend it to anyone.

Dirty. The shower was clogged- hair backflowed into the tub. Our first room had stains on the sheets, they did switch out the room quickly. The coffee is a little expensive and watery. We didn’t pay much maybe 120$ a night but it felt like a motel…also a homeless man was staying in one of the rooms with a bike outside the door with tons of bags- gave us an uneasy feeling

The room was dusty the staff did not entertain the room cleaning request asked for towels and pick up trash no body came . Bad hotel will not stay again

Great room and friendly staff. Overall good value

Nice clean and spacious room. Lots of dining options within 5miles

That’s the perfect hotel when going to the Ohana festival. It’s close to a mall if you want to do some shopping before going to the festival and close enough to Dana Point but without the overprice that others have.

When I stayed there were hand towels left from the previous person staying there the sheets had other person hair and lint that was obvious the sheets had not been changed

Room was fairly clean wish the light switches were cleaner. Hall carpets are a mess. Pool was clean but there were only 3 towels. Only 1 of the 2 elevators worked and my balcony screen came off the first time i opened it. Room was quiet for being right next to the freeway. All the staff were very, very nice and helpful. It was fine for what i needed which was a just a place to sleep but i wouldn't stay there for a vacation.

Found a roach in the room and the property was not well maintained.

This property is not clean. There were palm branches laying on the ground near the entrance that could have easily been picked up if anyone cared how this hotel looks when a customer arrives. Everything was dirty; the windows, the elevator, the carpets in the hallways and inside the rooms. The screen door was broken. The sliding window needs service. We booked this room to avoid a long drive home after a party. We ended up checking out, not using the room, and making the long drive home because this place is icky.

Always a great stay

One thing I didn’t like is that you have to pay for parking. And the girl that I checked me in. ask me if I wanted to down grade my room. She will wave the 10 dollar fee

“Balcony” rooms are useless b/c of the freeway noise. Did not feel safe either—as there was a scalable tree right next to the balcony. Phone in room was unplugged and did not work in any case. Felt that there could have been a listening device in it as it rattled. Lighting in room was very dim.

Everything is satisfactory.

My next issue (again, at no fault of the staff) deals with the pool area being closed. One of the reasons we picked this location was because they had a hot tub. My wife and I like to enjoy relaxing in a jacuzzi or hot tub whenever we travel. But when we got there, we were notified that the pool area was closed. It would be nice if there was a way to see which amenities were not available at the time of booking. The last issue is that they don't provide complimentary breakfast like most hotels have standard. Overall, our stay was alright. The people who worked there were great. Hopefully they can address some of these issues. When they do, I'm sure this place will also be great.

Nice staff. Reasonable deposit.

Staff was so nice and helpful. Didn't have to wait too long for requested items.

Amazing

Then I come back the.next they to pick it up an the Stoles. So that’s no nice.

-

This was a terrible decision. Customer service is non existent here. Do not waste your money here regardless of the discount. Legal actions are filed

Hotel was clean. Wish they had complimentary coffee and breakfast. Everything cost money in lobby

We got there a little after check in time & they said they had no clean rooms we had to wait about 15 mins while they cleaned it. No pool or hot tub was available.

Easy, quick service. Clean. Convenient location. Right next to the freeway.

Dirty

No restaurant so had to go out for breakfast

It’s ok for the price we got

Outlet where coffee pot was plugged in did not work. We unplugged the light and used that outlet.

A kind of lifeless place

Staff changed me more than they were supposed to. I called to find out what the charge was and the lady who answered was rude when I told her the first person who I spoke with when arriving said there was a fee for pet which my dog is a service animal and had her collar. On top of that the ADA doesn’t require she carry a vest or any type of identification but she did have one. And on the website it states service animal are excluded form the $75 fee which I was still charged on top of not getting my $50 deposit back. I have filed a dispute because I shouldn’t be over charged when nothing was damaged and having a service dog isn’t something I should be charged for.

Unfortunately, this property did not let me know that the pool was out of service until I got to the front desk to check in. This was very inconvenient and inconsiderate.

Nice room and easy to find + parking. Staff was kind. Only issue is we were not told ahead of our holiday weekend(Labor day) that pool was closed and included breakfast was disappointing. Would stay again just avoid paying extra for breakfast and hope that all amenities are available or at least be told ahead of time if not.

Great location and spacious.

No Swimming pool is a Bummer😔

Not impressed at all

great

We enjoyed

Check in was smooth, stay was peaceful

The property felt like it had been neglected. The wipes were empty, as were teh towels in the gym. The gym mats were really dirty. They delivered pillow cases without pillow cases. Several outlets in the room were loose and flimsy, and hence did not charge. The frig was barley cold. Oh and the pool was closed. Also right IN FRONT on the freeway.

We arrived at 2 to see if the room was available and it wasn’t. Not a big deal checking is at 4. We arrived back at 4:15-4:30. Room was not ready and we were told that they had upgraded us to a suite. However room was not ready but will be ready momentarily. We checked again at 5 still not ready. Still not ready at 5:30 We told then we have an event to go to and they just smiled. We had been in our clothes since the morning and driven from Las Vegas with stops on the way. We had to go to our event in the clothes we were in all day. Rather embarrassing. I had actually paid to get a high floor as they texted me asking if would like to upgrade to a high floor???? I say yes. High floor was great. Got to see the car park and the free way. What a coup. The morning lady at the reception was the same lady that was making breakfast for everyone so everything was so slow. The bath had rust around the faucets and dirt in the bottom of it. Was not a pleasant stay at all. Would not recommend any one stay there.

Keep the prices affordable

G

The check-in process was smooth. However, upon arrival, found out the pool was not accessible during maintenance, only one of two elevators into the room, and there were ants in the room the bathroom moldings were decaying.

Not the greatest... Run down version of an order Marriott... The carpet and the smell was not good!

Has a great stay

It’s a good spot to crash but not incredibly convenient. You’ll be driving at least 10 minutes for anything, mostly because of terribly long red lights.

Patio are was close

A warm breakfast would have been nice instead of the cold box breakfast with 2 boiled eggs and a muffin , ugh.

We were expecting to go to pool and pool was not working and it did not say there and also there were not free breakfast and that is the reason I was disappointed

Past multiple rooms with barking dogs, pool was down, no cleaning of rooms (even for a 4 night stay), must pay for parking (which wasn't great, no coffee in the lobby. Just wasn't impressed.

Staff was great but hotel is outdated and doesn’t offer much. Pool is closed and only one elevator was working. Whole hotel smelled bad and could use attention

Service sucked

Very nice

Not the hotel's fault. Overall, decent room in a decent, easily accessible location.

We found a great deal of sand in the bathroom sink after coming back from a conference. I wasn’t taken seriously. No explanation where it may have come from. No follow up

Catpet need deep cleaning

One of the worst hotel experiences we have ever had. Disgusting and dirty throughout. Dog feces all over the walkways and grass leading into both entryways. We were there for four days and it was never cleaned up. The room/carpets, and desk top were dirty and the bathroom shower curtain smelled terrible. So bad we cancelled our final night stay. Final bill included taxes and parking fees and did not match the quoted rate on Hotels.com. Terrible experience all around. Either Hotels.com or Sonesta is lying about the fees.

The staff were absolutely fantastic however the hotel is in need of renovating such as replacing of old carpets, furniture has staining and the bathroom tubs, at least ours had a great deal of rust. This does not go for all Sonesta hotels, because the one I stayed in Orlando was very nice and updated, however surprisingly the Laguna Sonesta Select is very run down. Again staff was excellent!

Book for pool view but got a parking lot view

The lobby was nice and newish- the rooms were older and need of remodeling. Carpet was really bad and there was a smell to the room that was unpleasant.

Amazing

The pool was closed after one night. Closed on Friday and wasn’t going to open until Monday. No money back. The cost to park was 10$

Nice

The photos show the room had a loveseat. When I got to the room it was only a small single chair. The balcony was filthy and had no chair to sit on, so I couldn’t use the balcony at all. On day 2 the 2nd elevator broke and was not functional the rest of the stay.

Very convenient to dining and shopping

Carpet in hallways appears badly stained or dirty.problem with opening building doors with key card

There were strands of hair in the bedding when I pulled the sheets. Thats was disgusting. The property is near the freeway and my room was facing it, so I didn’t get much sleep from the noise level. For the cost, this was a horrible experience. If it had been more affordable, I would have understood…

The bath tub looked old. But everything else is ok.

I have never stayed at a hotel this dirty. From the moment I walked in, I was appalled. The hallways had heavily stained carpets, smelled like dog pee, and visible trash — it looked like they hadn’t been vacuumed or cleaned in years. The condition of our room was no better. The carpet was filthy, with visible food crumbs, pieces of what looked like beef jerky, and even dog food. It was clear it hadn’t been vacuumed before our arrival. The bathroom smelled awful, especially at night, and the tub had rust spots and grime. Completely unacceptable. Most of the staff seemed unapproachable and generally unhappy to be there. The only bright spot was Nehat, the Front Desk Supervisor. She was kind, professional, and actually seemed to care about guests — a rare glimmer of hope in an otherwise miserable experience. I truly wish I could share pictures so people could see just how bad it was. I would not recommend this hotel to anyone.

No microwave in the room, not even a complimentary water bottles for us, the carpet seems dirty. Not coming back!!

It was a nice place to stay for a couple of nights. Close to Laguna Beach. They did not include breakfast.

The hotel DO NOT make the bed or even change the bed if you request it. There was a large party staying at the hotel and they were partying in the pool and hot tub, drinking and eating in the pool. They had wedged the gate open also. We felt that we could not enjoy the amenities at all. We told the staff on the front desk yet they did nothing at all, so we just stayed in our room.

I did not have a fabulous time here as there was an insect flying around that bit me on the face and my face blew up and I looked awful and well as feeling itchy. My husband get bitten as well the following evening. We did manage to change room. The room we paid for should have had a sofa bed in it, but it never did. The hotel DO NOT make the bed or even change the bed if you request it. They do not come to your room unless you request new towels or toilet roll. They answer the phone no problem but they don’t actually do anything.

No

The price was fair, room was clean, staff super friendly, easy access to parking and great area

Front staff was very friendly and helpful. Beds comfortable and strong AC. Lack of room service unless you asked was challenging for us since we were in and out due to an athletic competition. The facet to the tub leaked and the fan didn’t work. Found that having to pay for parking was unnecessary as many other hotels nearby didn’t require it. That cost our family an additional $50. Next time we will stay closer to the aquatic center with free parking and free breakfast.

The whole experience was just ok. The bathroom smelled like an outhouse and the pillows were useless. I would not stay here again.

Hallways dirty room’s smelly and dirty

I will stay here again!

Close to restaurants, comfortable beds, close to the conference we were attending at Saddleback Church. Enjoyed the pool.

Enjoyed myself the last time i was there, can't wait ti go back

Traveling for business and this spot was great!

Hotel was ok for the price. Not fancy, but ok. Shower water pressure did not work. Took longer than usual showering. I will book this hotel again, However I will ask for a room with good shower water pressure.

The hotel, smelled it was super dirty. The room guest were smoking inside. In the room the carpet was stained, the room smelled, there was hair in the tub. Worse experience

Great service

The whole property smelled like bug spray, specially in the lobby the smell was overwhelming. The carpet in the hallways were stained and musty, in one area smell like dog urine. The rooms are extremely cramped, the "sofa bed" is closer to a love seat and the upholstery looked stained and grimy. We could not even stay the night, had to find another hotel. Avoid this place.

Great service. Friendly staff. Quite and comfortable. Highly recommend. Thank you sonesta select.

Really nice staff, quick check in. The traffic noise was noisy from the I-5.

Disliked c

I stayed at Sonesta Select Laguna Hills on July 5, 2025. Around 1 AM, I woke up to bugs crawling all over the bed. I was shocked and disgusted. I took photos and videos and told the front desk right away. They moved me to a different room and asked me to fill out a form. I waited over a week and finally heard back. They said their pest control found “no insects.” No report was shown to me. They gave me a $50 gift card and waived the night, but that doesn’t change what happened. This was a really upsetting experience. The way they handled it made it worse. I would not stay here again.

They allow dogs

Very short on stuff

The room was okay, but it had a very pungent smell of tobacco. This was an unexpectedly expensive fee for my small dog, and they also charged for parking. I requested a hotel with breakfast included, but this hotel only offers grab-and-go options.

This is a party hotel. The hall carpets are filthy because they allow crowds of people to hang out in the halls and party. We had an early flight the next day and couldn’t sleep because there was a party going on in the room nextdoor, sounded like there were 50 people yelling, jumping off beds, breaking things etc..We called the front desk and the girl laughed and said she would call them. They didn’t stop so we called her back and she answered and hung up three times on us. Finally, she answered. I told her that they are not stopping. She said she would call them again. I said they can’t hear a phone call, so she said she would send up security as she was giggling about the situation. Not sure if she called security because they were loud for about another hour. Terrible experience. Very unprofessional and unacceptable the way the employee handled the situation.

This place is

This was the first hotel that didn’t offer comp

Read the reviews ... Every negative review came true! The fact that they are using a Laguna Hills/Irvine Spectrum Address is a joke. You would be better off in a tent on the side of the freeway. This place is dirty with dog hair caked all over the walls, beds, carpet & walls. Do not stay here!!! One review stated you cannot hear the Freeway ... nope! You can definitely hear the freeway. Booked this for a sporting event nearby ... Big Mistake!

Hotel has a urine-like smell. Assuming because they allow pets. Rooms are okay. They don't offer room service unless you stay longer than 7 days. It would be nice for them to offer it when requested. We wanted new sheets but they wouldn't give us any. Luckily they do give fresh towels upon request. We were there for a baseball tournament with 8 year olds. So needed to keep them entertained. We were kicked out of the pool area because we needed to give others a chance to be in the pool. No one ever came down to try and get in the pool. And it did not state anywhere that there was a time limit to be there. We then wanted to have dinner in the lobby, and were told we needed to go up to our rooms because we had too many people in the lobby. Hardly anyone at the front desk to help. The staff kept disappearing to the back for long periods of time.

Room with the extra sofa bed, was terrible. Had too call for sheets etc.

The staff is great, they are really helpful and I worked with my concerns. I booked a balcony and just had a window that didnt open to a patio (that I guess was considered a balcony). They were able to move me to a bigger room that was more accomodating. The showers had good water pressure, beds were comfy, pool with towels provided a plus. Common areas were kept up. Fire pit is great for large parties to hangout.1 washer and 1 dryer. Location is great close to freeway and stores. Breakfast for a fee. I would still stay here again. Areas for improvement. There is no microwave in the rooms only one in the lobby which was a little dirty, Kind of inconvenient. I wish they had bigger trash cans in the rooms, throw away 2 or 3-16oz bottles and your trash is full :/ again not a huge deal but it is annoying. They did come and get the trash if requested so that was good.also gave us extra room towels when requested. One thing that I also thought needed to change was the carpet on the first floor. It was definately needing some love, it looked pretty dingy. They do allow dogs, so it smelled of wet dog in certain parts of the hall. The gym also needs some love. They dont have cameras in the gym so im guessing thats how they are missing weights, they had 1 set of 45lbs and one 40lb and a 5lbs set. a full rack, With only those weights! a little disappointing because the gym area is nice. more cushioned gym mats would be nic. The ones in there were paper thin. Also no towels in the gym.

The carpet was extremely dirty and smelled, needs to be replaced.

The mini fridge is tiny, tiny and there is no microwave in the rooms, but there is one available in the lobby. There is no free breakfast, which is becoming an industry standard lately. There are 'grab and go' food options, but for a price. Also, $10 a day for parking, which is silly since there's plenty of parking and it's not like a downtown area where parking is hard to come by. Pool and common areas are nice and clean. Overall, good deal. We will stay here again.

I enjoy staying here this place works for me.

Gross. Do not stay here

Smell awful! The room and the bathroom! Never stay there again. So stinky.

The carpet in the room was so dirty it made our feet black. The tub did not drain while showering, so nothing like 3”of dirty water on your feet. Gross! We were supposed to stay 3 nights but checked out after 1 night. Told the desk the day we checked it wasn’t go to work out for us. The lady was very kind and said to contact Expedia and it would be no problem.

I didn’t notice that when I made the reservation

Great place

We enjoyed our stay

Price

Very comfortable and spaceous room perfect for me and my family

Such a beautiful pool srea. Serene. The staff was so amazing. Everyone that works here are so positive and accommodating

Every time the front it took a long time to answer and one of times they never answered. Also at the pool it was dirty and jacuzzi wasn’t working and when asked to assist housekeeping never came out to help us.

2. When leaving at 8 am I asked that my room be touched up. I returned at 5 and the room had not been touched. I called the front desk and asked again, they said the maid would be right up2 hours later still no maid. I could never recommend your hotel.

Nice property. Friendly, helpful staff. We had to request service which was fine. The only complaint I have is the pillows and having to ask for extra towels as there wasn’t enough in our double queen bed.

Ok

Customer service is great

Probably wouldn't stay again!

It was a pleasant stay. I would book this hotel again.

I would book this hotel again.

Spacious rooms, spacious bathrooms

N/A

Check in was a bit of a wait but hostess was super friendly and explained situation very well! She made it a little more non stressful

Didn’t fulfill my stay..

The carpet was very dirty .. we have 4 people in the room . When asked for 2 extra towels ( sk that we all had our own ) not just extras . We were told that there were no clean Towle's on the premises .

My lover Ani the goddess show me what tender and loving means and she really show me the way and the pool adventure was a nice to be with

It’s an older property. The staff behind the desk is amazing. Grounds and property are dirty. Many people look like they live in the parking lot.

Location was great but service was terrible! Hallways are very dirty.

Dirty bathroom and low water pressure, smelly beds. Dont even try this place. Night shift lady, was super mean and unprofessional. She refused my service dog! And charged me a fee!!!!

There was a lot of trash on the floor by the trash can bags everywhere and the carpet in hallway super dirty

This was the second time we’ve had plumbing-related issues at this hotel. It’s a great price and location but not worth it. Last time we stayed here we came back to the bathroom carpet being flooded. Couldn’t find a leak anywhere so they offered to let us switch rooms. This time the sink wouldn’t drain and filled with black water. I don’t think the conditions here are sanitary. We won’t be staying again.

It was a nice place to stay and the staff were really nice

Although the parking was convenient and easy, there was a $10 per night charge. The room and bed were comfortable, clean and spacious. The only comment is the carpet in the common area (lobby and hallways) needs to be replaces, overdue. My wife and I had a very nice stay and will definitely return in the future.

Excelente services

Nice, clean and quiet location..was a little messy around the trash bin areas inside and out but nonetheless, it was a great stay with great service! Sonesta is always our go to! Also pets staying here have a tendency to have “accidents” on the carpet in the hallways.

Clean

Hard to reach the front desk especially in the morning. No maid service so had to ask and get items. Smelled like animal pee

It was interesting check in experience, I think for the price they should include at least free coffee. Rooms are nice, TV works no fridge tho. Overall I’ll give my 4 stars to this hotel.

They charge me $20 dollars extra for parking

Very nice hotel, clean and nice people

Clean and quiet.

The hotel is a bit run down and out dated.

Nice place

Our room had a strong sewage smell and seemed to be coming from the bathroom tub or toilet that would not go away. Hotel front desk staff said they could not get us into another room because they were booked and only offered to spray the room with air freshener, which I already did, and this was not helpful as the smell was so strong. We ended up having to sleep with this smell throughout our stay and it was a terrible experience.

It was a convenient location.

Amazing staff, amazing stay

We had a great stay. Our hotel was close to a bridal shower held in Laguna Beach. The staff was very friendly and our room was perfect for a quick weekend trip.

I have stayed here several times in the past twelve months, I enjoy the place.

Carpet looked like it had never been cleaned EVER. Travelled with friends and they also had bad experiences with customer service and various problems with their room. Will not stay here again.

The carpet was so dirty! Needs to be cleaned!

房間冷氣好夠力，但唔知點解好臭，吹出黎嘅冷氣風有陣汗味，擺係附近嘅乾淨衫都臭埋一份，臨走前要用酒店洗衣機洗曬所以衫先敢收落行李箱。 酒店有提供洗衣機同乾衣機，每次洗衫要USD3.25 (30mins)，乾衫都係USD3.25 (1hr)，掃QR code就可以用信用卡買錢，唔洗準備coins，係幾方便👍 另外，房間嘅housekeeping唔係每日都有，你要同前台講先會幫你做，不過就算唔request你都可以隨時問reception攞毛巾紙巾。 最後係酒店嘅早餐，黎黎去去都係個幾味，我哋住左10日，食足10日幾乎一模一樣，接受唔到嘅最好自備杯麵。

The best!!

Amazing in every way!

Excellent

Needed vacuuming in the hallways

Good

Comfortable

Akmleays great just housekeeping doesn’t clean daily only upon check out but you can request “some” housekeeping services. Usually room is cleaner but this fine bathroom was not thorough. Lots of hair everywhere like they had quick wiped. This isn’t usually the norm and I did not say anything only due to time crunch but found myself going over removal of hair in shower, on soap dispensers, on grab bars and toilet

Like the place it was clean friendly staff. It is in a little need of upgrading in some places our room was clean and comfortable but the shower had a lot of rust stains the cabinet where the fridge goes was very worn discolored it looked rough.when it was time for bed and pulled out the sofa bed there was nooo bedding at all no fitted sheet no sheet no blanket no extra pillow, we had to ask front desk and they did bring some sheets.

Rooms have no USB ports so make sure to have multiple Adaptors There are some USB in lobby No coffee in lobby as is for pay There are coffee makers in rooms Parking fees add up

The service was great. The inside of the hotel was nice. The rooms were decent.

Nothing fancy but really comfortable and clean. Quiet and no residual smoking smell. Much better than I expected. Amazing price and super quiet It states e charging available but there isn’t. They directed me to one a few min away so no problem. Really great staff.

Good place to stay

Never had an issue so i didn't need to contact the host. If it did the are very close by.

The AC is horrible it says it’s controlled on the wall but it’s BS ! i have asthma and it was not tolerable the heat

The hotel stay was amazing. No complaints for me.

I was not expecting to have to pay $10 to park on the property, I think that’s just tacky. I also wasn’t real happy about having to leave a $75 deposit that God only knows when it will be returned to me and I absolutely hate it when I intentionally pay for a room that is not handicapped and the Sonesta ended up giving me the handicapped room. I was also blown away in not such a good way by the fact that none of the rooms have microwaves in them. You have to go downstairs and use the one common microwave for everybody. However, the beds are very comfortable and the rooms are very nice for the price.

Paying for parking seem more like a money grab

Really nice rooms. There was a $25 extra fee which I don’t understand because the hotels.com app says the price you see is what you pay.

Very nice property

It’s San fransisco the outside is just pretty much like everywhere in SF the hotel it self was beautiful

Friendly staff and safe parking

Stayed in Sonesta hotels a lot for travel and family. My experience has always been great. Always

Always a wonderful time there! Most of the staff are friendly and helpful. They do their best to make things comfortable and peaceful.

StAycation

It is 20 minutes ride to Laguna Beach, what is not bad.

Dirty carpet, overall good hotel though.

Took two days and multiple requests just to get extra towels and toilet paper. A single room cleaning was quoted at $75. The hallways always had garbage bins and used towels in front rooms waiting for pickup.

Everone was helpful, friendly, and professional

The room was smelling damp . No room service. My first and last time there.

Pathetic front staff. Charged for early check in at 2pm.

.

Great decor and friendly staff

My family traveled from San Diego to Irvine for a baseball tournament. I was able to call and get a group of 15 players rooms for a low rate. It was very nice. Clean. Close to the baseball fields. And very close to shopping.

The hotel is as seen in the photos, the staff very well, the room was in order, I didn't like the hidden charges, I chose the hotel for the price but they charged everything... parking $50, how am I going to get to the hotel if it's not by car! And the parking lot is not closed or covered... it is accessed from everywhere, breakfast not included, no complimentary coffee.... I complain to myself for not reading the reviews... it would be good if all these charges were included in the rate.. and not apart so as not to be surprised

Nice stay

Super clean and quite and the smell is amazing

Is nice property

I have paid for my son to stay here at least ten times during the past months. Until this stay, he was treated with respect. This time, the clerk refused to take his identification, as he has not been able to renew his driver's license. I do not understand why this is suddenly a new issue for them??? Please vet your hotels for this kind of attitude.

The room was nice the only thing that was wrong was the fire sprinkler in the bathroom leaked over toilet.

The room was great. It was modern designed and felt very comfortable.

Very nice

The area where the hotel is located is pretty great since it’s not too far from the local areas. But we didn’t get basic rooms touchups, got a late notice about paid parking and on the add it said free breakfast. When it was time to check in I did receive an email saying the parking overtime was an additional 10 dollars per night. I didnt mind it should have been advertised. Same things with breakfast, yes it was free but how is it we only got two tickets per day for a room with three people in it? Plus the way the manager (we assume it was her) had an attitude every morning about it was a bit off putting. I understand if they were understaffed in the morning but if you offer a service at least act a bit kinder towards everyone and not just selected guest. Other than that other staff were very nice and friendly and greeted us every morning. I wouldn’t say we would stay here again but for the price and the area it was efficient.

everything is good

Ive always enjoyed staying here. Great place, great staff

pictures at expedia shows different than what appears! For example: at expedia picture shows every unit has microwave and hand mirrors but when we got there none of these items were exit and front desk said its only belongs to suits and we don't know why picture are not updated!!

H

Wouldn’t stay here again.

Super easy check-in process. The property was clean and very easy to get to. Loved the private parking and only $10/night parking fee which is much cheaper than other hotels. The rooms have a smart TV, which is a huge plus!! More expensive hotels don't even have smart TVs which limits your viewing options while you're in the room. Really enjoyed our stay here.

Great staff, clean property and easily accessible

Worst experience do NOT STAY HERE

It is clean and up to date.

Was there 2 nights for business so really only there to sleep. There was a definite stench in the room. Noticed when we entered but had a full work schedule with trade show, dinner meetings. We had to leave right after checking in then arrived back late... too tired to do anything. Opened slider to air out while getting ready for bed. Up early rushing to work, same thing next day... Aired out while we were at dinner and it was our last night. Just kept shoes on and kept belongings away from the smelly part of carpet which we were able to hone in on. If we weren't so busy with work and exhausted we would have asked to move rooms. Just literally too tired and just wanted to sleep. Whoever cleaned the room would have noticed the stench and should not have offered this room up until it was removed. Aside from that, the room was clean except for some carpet stains. Location was convenient to freeway. Our room faced the highway. Very loud with siders open but once closed it was fine. There are 2 layers of sliding doors

The staff and cleaning personnel are wonderful and very helpful.

room had a very odd smell... smelly in some areas, I think it was concentrated in an area of the carpet as when I closed and lifted up my suitcase. My husband and I could smell it even more from the floor.... we were there for work and weren't in the room more than just to sleep. We aired the room out and left the slider open while we went to dinner. We were going to ask to switch rooms after the first night but so tired to pack everything up. Then we rushed out for work the next morning, was back late and rushed off to a business dinner. too tired when we returned and it was our last night. Whoever cleaned the room should have figured out what the stench was. We walked around with our shoes like slippers as it came from the carpet.

Quiet and clean

No extra pillows the bed hurt my back actually tv is nice pool is nice

Definitely a place I will be returning.

.

I will never stay here again fee for parking / fee to eat / tv did not work popcorn ceiling/no microwave was not clean enough rooms look depressing i did not feel safe /would not recommend / not worth the money / hotel rooms needs a huge renovation/ furniture wall paper just old put some money in your properties terrible

Overall, place is disgusting. Cops and or ambulances were there every night we were there. Never have I left a hotel early - I left 3 days early.