Renaissance Orlando Resort – Disney Springs® Area

There was 4 of us ladies for a girls weekend. We booked a room with a lanai. We received a room on the 2nd floor with a balcony (No Chairs) parking lot view. Room A/C was set to 65. It was not cold in our room. However it was comfortable. Bathroom Mirror light did not work. Room was cute. Bathroom could used some updating. We enjoyed the pool area. Hallways were hot. Seems like we were in the older part of the hotel.

Our room was only cleaned once in 3 days

Exceptional

Our overall stay was very good. The room was clean, the front desk staff was extremely helpful, and even walked us to the pool when we asked where it was. The atmosphere was quiet and perfect for my sleeping kids. The air conditioner in our room wasn't working properly and they sent the technician to us twice before we decided to switch rooms. The only issue I had was that I paid a few dollars extra for the slightly larger room that could accommodate 5 people instead of 4. When we switched rooms on the second night, they gave us a room that accommodates 4 instead of 5, and I did not receive any kind of refund. The stay was great besides that.

Jjjfjf

The hotel was beautiful, spotless, and very well maintained. Every staff member we interacted with was friendly, attentive, and genuinely seemed to care about making our stay special. The level of hospitality really stood out. What made our trip even more memorable was the thoughtful birthday surprise waiting in our room. The staff went above and beyond with a sweet birthday basket, treats, and a card that made me feel so celebrated. It was such an unexpected and kind gesture that truly elevated our stay. The location is perfect for Disney visitors, the rooms were comfortable and clean, and the service exceeded our expectations. We left feeling appreciated and already looking forward to coming back. Thank you to everyone at the Renaissance Orlando at Disney Springs for helping make my birthday so special! 🎉✨🏰

Exceptional

Superb

I have stayed at the Renaissance on numerous occasions and it is always five stars across the board. There is literally not one complaint ever. The staff is incredibly friendly / welcoming / helpful and this includes the staff at the American kitchen restaurant attached to the hotel. The rooms are impeccably clean and the entire property is very thoughtfully and creatively decorated. Guaranteed, you would be hard-pressed to find a better property in the Walt Disney world resort area!

The pillows were pretty terrible

The location to Disney was fantastic. All the staff was really friendly and I very much enjoyed my stay.

Exceptional

Very good

Exceptional

The room was very comfortable and the staff was very nice and willing to help you with anything and the restaurant and bar was absolutely amazing

Exceptional

excellent place everyone was great

Nothing

Staff is always pleasant Nothing

Exceptional

Everything was great the staff was so nice and helpful. the bar was wonderful. the restaurant was ggod the waitress Saraah was so nice !

Extremely helpful staff, clean rooms, great housekeeping staff, front desk team was pleasant, helpful and extremely friendly. Most definitely a repeat!

Awesome Parking was a pain . Why don’t need valet

Privacy , room amenities , direct room at pool area , reception team , restaurant big kitchen , pool very nice with pool bar . No thing

Privacy , room amenities , direct room at pool area , reception team , restaurant big kitchen , pool very nice with pool bar . No thing

Awesome Parking was a pain . Why don’t need valet

Very clean and great customer service. Lots of perks like a DJ at the pool, complimentary appetizers at the restaurant, coupons for near by attractions and offers early and late check-in/checkout.

Very clean and great customer service. Lots of perks like a DJ at the pool, complimentary appetizers at the restaurant, coupons for near by attractions and offers early and late check-in/checkout.

I loved this hotel and it now my preferred hotel near Disney springs. I received a very warm welcome from Sabrina and all the staff that worked the week I was there was wonderful. Starbucks team was like family! Every day I would stop by and get a drink and check in with them and we would talk like we knew each other for years! The Valet team was super friendly and helpful! The hotel was beautiful and smelt amazing! The distance from the hotel to Disney springs was perfect. They even left cupcakes and a congratulatory note in the room for my son and I, honoring my request to celebrate Mother’s Day and his graduation. I was able to see the fireworks from Magic Kingdom from my room on the 12th floor which truly made my trip even more memorable and magical! Overall this place felt like home and I can’t wait to get back next month!! Book your room and thank me later!

I loved this hotel and it now my preferred hotel near Disney springs. I received a very warm welcome from Sabrina and all the staff that worked the week I was there was wonderful. Starbucks team was like family! Every day I would stop by and get a drink and check in with them and we would talk like we knew each other for years! The Valet team was super friendly and helpful! The hotel was beautiful and smelt amazing! The distance from the hotel to Disney springs was perfect. They even left cupcakes and a congratulatory note in the room for my son and I, honoring my request to celebrate Mother’s Day and his graduation. I was able to see the fireworks from Magic Kingdom from my room on the 12th floor which truly made my trip even more memorable and magical! Overall this place felt like home and I can’t wait to get back next month!! Book your room and thank me later!

We walked to Disney Springs and took the buses to get to and from Magic Kingdom. The staff was super friendly to the girls. The rooms were very clean. My family and I would stay here again.

We walked to Disney Springs and took the buses to get to and from Magic Kingdom. The staff was super friendly to the girls. The rooms were very clean. My family and I would stay here again.

Clean room!

Everyone and everything was great food was good and everything was nice and clean

Everything was amazing One particular male bartender who was rude to my sister and I everytime we went in the bar

We had a great stay. Staff was extremely nice and the rooms were comfortable. The restaurant in the hotel American kitchen was fantastic as well. Great bartenders and the food was amazing, try the wings

Exceptional

The hotel lobby is beautiful. The room and bathroom was beautiful and extremely large. The bath products wonderful. The complimentary drink was nice. Everything was wonderful about the hotel. The reservation host could have smiled at least once. Everything else excellent.

Beautiful property and easy 10 minute walk from Disney Springs!

Small room Staff, location

Staff was very helpful. Renovated rooms are great!

Everything was

I had a great experience during my stay. The room was clean, cozy, and comfortable—perfect for relaxing after a long day at Disney. What really stood out was the staff; they were attentive, friendly, and quick to address anything that came up, which made the stay smooth and stress-free. I would recommend this property to other travelers and would happily stay here again.

Clean and smelled nice when you walked in the lobby N/a

Clean and smelled nice when you walked in the lobby N/a

Exceptional

Didn’t get the room booked, after moving rooms it was closer but still not what was booked for 5 people. Elevators down several times, watched maintenance pry doors open to let people out… over three days. Dead roaches on the ground inside the hall on fifth floor, never cleaned up over three day stay.

This was my first time staying here and I will be back for sure. The highlight to me was the American Kitchen restaurant. The a la carte breakfast, lunch, and dinner were the best. The chef's coffee crusted flank steak is a work of art, and the AK burger and fries a must to try. I will say the lobby staff was the less impressive. We had to double check the activation of cards and late check out. I was there for the tow show so I didn't get to enjoy the pool or spa.

Room had some damages, elevator issues but other than that, good

Clean room

We waited almost 2 hours after check in time to get our room after several checks on my part to see if room was ready. We arrived at 2:00 and was told would receive a call when room was ready, never received a call. Staff at front desk was rude and said that there was 19 people still waiting for rooms and I would get a call. So frustrating. Food at cafe was good and service was great there. Not enough lounge chairs by pool. People just would hold them all day and not let others use them. Overall okay stay.

Property looks run down. The elevators were way too slow and kept breaking leaving people stranded and frustrated. Elevators need to be replaced.

Exceptional

The property doesn’t have complementary breakfast, but it was clean and accommodating. It’s very boutique but family-friendly. The staff were always helpful and friendly too.

Hotel was very clean. Staff was very friendly especially Imane from the restaurant. Imane went above and beyond for us. She knew we had an early flight to catch so she offered to have our breakfast ready to go for us.

Hotel was very clean. Staff was very friendly especially Imane from the restaurant. Imane went above and beyond for us. She knew we had an early flight to catch so she offered to have our breakfast ready to go for us.

Room location shuttle service to parks Beer prices

Beer prices

Exceptional

Exceptional

Phenomenal staff! Very friendly and accommodating. Imane, and Katrina were especially wonderful!

The room was clean and comfortable. The staff was very friendly. Convenient full service restaurant and bar right off the lobby. Also a quick service cafe with coffee and grab and go food.

the carpet was filthy, staff not friendly

Clean room and amenities. Comfortable and convenient. Great for families and close to Disney. It was nice to have a complimentary shuttle and early entry! Quite a far walk to Disney Springs, but plenty of Ubers and Lyfts available in the area.

We didn't get a chance to use the laundry room. The staff was excellent and valet service was a plus. We love it how they offer room service from American Kitchen. Air conditioning was excellent as well.

Superb

Stayed on the 9th floor however was not able to use my balcony because it does not seem up to coding. The view was of the pool however we say roofs that we dirty. Should pressure wash the roofing since its white. Not a great view especially the views show road constructions.

Offer more food variety

the staff were so nice, with a clean room ready for us upon arrival at late midnight. loved the hotel amenities as well, especially you can refill fresh citrus water every morning! big thanks to the team

Exceptional

Easy check-in / out. Professional staff.

Great staff, amazing property and centrally located. Safe area for a morning run. Restaurant on site was perfect.

Clean room, nice staff.

Very good

Good location. Very nice staff. Name change does not represent Marriott standards. Found a bathing suit bottom on our patio, ick!!. We also found some leftover food item on our nightstand.

Name change does not represent Marriott standards. Found a bathing suit bottom on our patio, ick!!. We also found some leftover food item on our nightstand.

Overall nice rooms and good facilities. Well decorated and safe convenient area walkable to downtown Disney. Shuttle is available and very convenient to avoid park parking.

Close to Springs but still a taxi was needed, nice room, but no kettle only coffee machine. Distance from parks and expensive car park

Everything was just perfect

Great property.

Exceptional

Very nice property. Convenient location, walkable to Disney Springs. Onsite restaurant was excellent. The pool area was nice, however it was shaded in the afternoon.

Clean rooms, friendly staff, and an unbeatable location right by Disney Springs. The walkability is the biggest selling point here. Everything was handled professionally, making for a stress-free stay. Highly recommended for families or couples visiting the area.

Customer service was great and our room was very clean. Although we only stayed 1 night, I wish we had more time to use all of the amenities. I would highly recommend this property as it is walking distance to Disney Springs.

Nice hotel for business but not for vacation/family

Staff most professional, educated, respectful and kind. We were allocated a poorly positioned room on the ground floor for the first night, then moved to a proper room.

We had an amazing stay and we booked again for April.

Huge hotel, felt like a mall sometimes at the weekend with all the Disney bound families.

We stayed 7 nights and absolutely loved it.clean room amazing view. Friendly staff

Très belle et grande chambre. Très confortable.

Loved the room. It was a last minute trip and my wofe and daughter enjoyed the room as well

Great location. Clean room. Friendly staff. Hotel needs some love but not bad.

Clean room friendly staff

Nice hotel.

Clean and bright, looked newer Rooms had no insulation/sound dampening, they had a cheerleader convention with young kids slamming doors and running in halls all night. Bed was a rock, floor was softer, way over priced for quality. The hot tub only fit 3 people and it was full of kids, no staff paying attention to any disturbances.

Everything! Room was disgusting. Shower had a crack in the tile. Food was awful. Ended my trip early.

Large gaps under connecting room doors and hotel room door causing safety issue. Road construction behind hotel at night kept us up for hours and we ended up leaving at 3am. Our “city view” was a broken down tour bus and dumpster from the second floor. Drain in bathroom was broken and couldn’t use the tub. Changing the carpets and headboards in the rooms doesn’t change the fact that this property needs an entire overhaul.

clean room

When I booked this through hotels.com I thought I was getting a deal… other fees were never disclosed until I arrived. It would have been nice to be prepared prior that parking cost extra and then resort fees. I thought I was paying that with the numbers I had at booking but ended up being a lot more. Also, there were 5 in my room (I disclosed this prior to arrival) and we only had 2 sets of towels. Got more from a room service lady down the hall… when we left one day and came back, they had cleaned the room and made the beds but all towels were gone again.

the shawer was

Very clean room and facility. Nice options for seating outside and relaxing atmosphere around the pool.

Great atmosphere and the beds were comfy.

Great location, clean rooms, friendly service. Resort fees a bit much when it’s cold and no use of pools. Also the park shuttles will not wait even a minute for you and only come every hour, so that was not a bonus.

Staff, room, area

Great

The hotel was really nice and location was very convenient and close to Disney Springs. The room was clean but the bathroom needed some updating. Even though there was a mini fridge in the room, it would have been convenient to have a microwave in the room too. We had to go to the lobby to use one.

Location. Staff was pleasant. Housekeeping was terrific The rooms were dated. The tile was old, stained and cracked. The pillows were old and lumpy and the mattress was old and hard. The worst was the sheets. They were so deeply creased that it felt like there were crumbs in bed.

Nice walking distance to Disney Springs. It was nice having a restaurant and Starbucks Café on the premises. When we first got there, the bathroom door lock was broken. But it did get fixed. The fitted sheet on my bed was ripped when I got there and when they made the bed, they just made it with the bed sheet ripped. It didn’t seem like nice sheets were a priority. They couldn’t miss it. The only other concern was nothing that they could helped that was the sound of I-4 traffic

Friendly staff, good food

Room was very musty smelling

Bathroom was not clean. Rooms have had face lift, but overall the place looks worn. Had to repeatedly ask for towels every single day even though our room were cleaned daily, there were never enough towels for the family, although the hotel knew exactly how many were in our party.

Clean room

Very clean and location. Highly recommended

It was easy, accessible, and clean.

Great hotel for Disney, helpful staff, clean large room and bathroom, dining options were convenient.

Location

No room cleaning on second day, double billing, no regularly refill water and towel.

Great and friendly service!

This property is always the highlight of my visit to Orlando. I love the staff. They're so accommodating and very kind. Emily and Jose were awesome at their jobs! Jose was polite and made conversation while helping my mom and me with our luggage. Emily checked us in and helped me get my favorite area. The restaurant is better than many hotels I've been to. The breakfast is wonderful, and though it can be pricey, the dinner service is my favorite. They sometimes include a free beverage in your welcome packet. It's worth a visit to the bar for a Strawberry State of Mind! There were some repairs needed in our room. 319 had some water damage under the mini fridge and damage in the bathroom. Our safe said “low battery” so we weren't able to use it during our stay but I'm more than sure if we had asked they would've addressed it very quickly because they're always on top of things like this. Everyelse was wonderful.

Hotel was beautiful and clean. Rooms were extremely spacious. 20 minute walk to Disney springs or a $10-$15 uber to the gate. Free early admission to Disney parks and free coach bus pick up right outside the doors.

Staff very courteous. Room very clean. The transportation to the Disney parks works very well. Everything alright.

Not enough hot water for the whole family to shower. Had to pay delivery fee for room service from first floor to the second in addition to tips.

Dirty and limited toiletries items

Stay was good. breakfast was a little pricey and the food was just ok...

Distance to Disney springs The room upstairs was leaking the shower had mold and about to fall in from the top plus they charged $500 for encidentals that should have costed 260.00 and that took money from my vacation money they could not fix it

The proximity to Disney Springs. The front desk staff were not very helpful and also somewhat rude. At check-in, we were told they had ran out of parking passes for our 2 parked cars and to come back for them "later". We were also given no explanation of the amenities of the hotel; for example, the shuttle to Disney Springs, the restaurant/bar, and more. We also did not know we had voucher for a free drink/appetizer until we got to our room and opened our pamphlet. From check-in, mid stay, and check-out, all of us were not pleased with the front desk service. Our room (163) was EXTREMELY difficult to open from both sides of the door - genuinely almost jammed and required lots of force to open. This was an inconvenience and lasted during the entire stay. We did not feel the need to replace the room due to how short of a stay we had and the experience we had already had with the front desk. Finally, the hotel has very limited options for food/snacks late night after the restaurant closes. We asked the front desk and there is allegedly no vending machines on property. As someone who stays in hotels 3-4 nights a week, this is very abnormal and so we had to spend money on delivery services.

room was clean, check in was a breeze and so was check out. Enough parking available

We were supposed to have a king size, city view room. We arrived at check in to be told the only king available was on the 2nd floor in the outside building (not the main tower). The room was huge but had no seating, just the bed. There was ample room for a sofa or chair like the other king room we stayed in last year but none there. The balcony looked out on the parking lot and we were told to enter through the back doors as a “shortcut”. This doors led to outside which was often propped open with a rock which allowed anyone access to the hotel. Our 2nd floor door had a handle where anyone could access the floor. The bathroom was not as pictured. The HVAC unit outside made an awful noise the entire time. I was very disappointed in this stay.

It was a room. I was there for a conference. Not really quiet. There was a baby crying next door. The baby cried all night on the second evening of my stay.

Clean everyone was friendly the food was good and the accommodations were great

The valet was so sweet! Every time I arrived and departed in an uber, they assisted. The walk to Disney springs was super easy. And I was able to check into my room first thing in the morning after arriving at 9am. I wasn’t expecting a room to be ready so it was a VERY APPRECIATED surprise!

Drinks for a little pricey what do you think about the size of the room

The location I did not like paying for parking

Clean room; friendly staff. Would stay here again!

the only thing about this hotel we liked was that it included Disney early entry. The food was good but expensive. Next time we'll stay at Drury.

The breakfast was good The fact that even though I paid at time of booking there’s a $40.00 per day charge for parking in the hotel parking lot and additional fees for the room that has to be paid at the hotel. Total additional charges were $403.85 for 4 days.

Location. ⭐️ 1 Star — Extremely Disappointing Stay We chose to stay at this hotel because my wife previously had a great experience at a Renaissance property in Hamburg, so we decided to pay more with the expectation of similar quality and service. Unfortunately, this stay was the complete opposite. My wife has allergies, and we submitted special cleaning requests through the booking app right after reserving. These requests were ignored, and the housekeeping throughout our stay was unacceptable. On the first night, the room was visibly dirty — the floor had dust, the bed sheets had hair on them, and the shower also had hair left behind. The same situation repeated on the second and third nights, and surfaces were not properly cleaned. To make matters worse, our shampoo and conditioner were not even refilled. Every night we had to speak with the front desk, but instead of real solutions, we received excuses. The first night they offered to waive the resort fees, but we made it clear we weren’t looking for discounts — we just wanted a properly cleaned room. The second night, nothing was offered at all. On the third night, they repeated that the fees were already waived and said there was no housekeeping available. When we called again about the missing toiletries, the only solution offered was to move us to another room — and that room was also dirty. For the price they charge, this experience was unacceptable. The service and cleanliness were worse than what I’ve experienced in much cheaper 2–3 star hotels. Here, you’re paying for the brand name — not the quality or hospitality. We will not be returning, and we do not recommend this property, especially for guests with allergies or reasonable expectations of cleanliness.

Not enough hotel staff at reception to serve customers Over 40 minute wait to retrieve suitcases from bag drop Have written a message to the hotel and have not had a response

Nice room bed was so comfortable

The hotel was very nice. The people were friendly. The only issue i had was with shuttle service to the parks. I reserved shuttle service for each day as soon as i checked in. The earliest shuttle for the next day was not available so I had to drive and pay for parking. I got the 7:05 for the next 2 days but by the time we got to the parks the line for early entry was already so ling it was pretty much worthless. So i had to drive and pay for parking again on the fourth day.

Staff was very friendly, great location and they were very accommodating

The room was clean, but cold have been cleaner. Specifically bathroom floors, behind the doors, in all small corners. Ceiling in room 128 needs some work (peeling). Entry door is very hard to open unless you jam it down. Did I feel safe, yes. could it be cleaner, yes. Breakfast buffet was awesome, 7 dollars for orange juice is crazy. Food for dinner had a lot to be desired. All the staff are amazing people and were very very friendly.

Staff excellent, clean, restaurant’food

You can hear the noise of people talking in the hallways

Room was OK. Last time we stayed, our room was much nicer and cleaner!

staff was very friendly

The staff was friendly and professional. The rooms were clean and the location of the hotel was oerfect for us. We really enjoyed our stay!

I decided on this hotel for a family night's stay, paying a bit more for two rooms compared to other hotels. The pictures and positive reviews drew me in. Sadly, the rooms were disappointing, with ants and various maintenance problems, including a broken towel rack, clogged bathtub, and a faucet that fell off during my daughter's shower. Additionally, my daughter fell at the entrance because the floor was too slippery. On the positive side, the staff were doing their best under difficult circumstances and were very willing to help; that said, these rooms really need a major refurbishment.

The staff goes out they way for you

Loved it! Very clean and staff was very helpful

Bathrooms need to be updated especially the shower. Also we were disappointed they didn’t have the room type we booked Breakfast was NOT free

Room was clean, but was overcharged at end of stay

I picked this hotel because it seemed like it was the cheapest of all the downtown Disney hotels.This stay was OK although I wasn’t aware of the $30 a day parking fee. And the resort fee is kind of a rip off as well. The refrigerator was not working.Bed is too firm, pillows were not comfortable. Had breakfast in the restaurant only because we had a coupon. But the eggs were not hot and it was too drafty in the restaurant, also drafty and a weird perfume smell throughout the hotel lobby.

However, housekeeping and service were disappointing given a four star rating on Expedia. We stayed for four nights, and one full day of room cleaning was completely missed. From what we observed, the flooring was barely cleaned — debris near the trash can remained there from our first day until we checked out. Water and coffee were also not refilled unless we specifically requested them from the front desk. We also had an issue on the day of our extended checkout. Our room key stopped working, and even after front desk staff tried to re-scan it, the door still wouldn’t open. We ended up waiting almost half an hour and riding the elevator up and down several times looking for help before a staff member used her own card to unlock the door. This happened while we were heading to the airport, and the situation was handled quite slowly, which added unnecessary stress.

The room needed updating. The handle on the bathroom door was broken and hanging. The bathroom needed cleaning, the floor was in the bathroom was gross and filthy.

Amazing staff! They went above and beyond!

Yes

Breakfast was good, and the servers were very helpful

Towels for 3 when we were a party of five and no linens for the sofa bed. We called repeatedly to the front desk, and no one ever answered.

If your going to Disney and need a hotel nearby and not staying on property The Renaissance Orlando Resort Hotel is the premier hotel to book. Its a beautiful hotel, the staff is super friendly, curteous and helpful and its a close walk to Disney springs. Theres a shuttle to the parks and this hotel offers early entry! Rooms are clean and spacious. You cant go wrong here!

Excellent food and service!!

Front desk employees really rude not professional at all and not efficient they don’t know how to interact with clients always with bad attitude and they are dealing with guests, not the first time staying at the hotel, first time experience was poor too always is something with the afternoon/night shift, had to wait an hour for a set of sheets for the sofa bed, it was a long day, visiting the area for work and after a long day what I want is to rest and have a relaxing time and I can’t… house keeping employee was respectful and really professional

Very clean and staffs are outstanding

With all things considered, hotel stay was great in value; perk-early entry into any Disney park.

We did not have breakfast as not for us as price to much staff at hotel was great helpful kind to us bell men we had did great job with luggage understand why very got bell men well done to him need pay rise thanks to hotel for madeing us feel wellcome and thanks for great room outstanding hope to be back soon

The rooms are big and spacious. The hotel decor is pretty, open and looks to be new decor. The staff was very nice and the restaurant food was really good. Great location and price. Will definitely be back.

The whole stay is Good.

Hiddens fees such as parking - 2 $100 holds were placed on my card and was only told about 1. Beds were hard as a rock. Pullout couch was only big enough for 1 person

Clean hotel

Everywhere in the hotel you pay 18% forced gratuity. The toilet paper is extremely cheap as well as the soap. The hotel is newly renovated which is nice and a nice location walkable for Disney springs. The pool is nice but not heated all the time. And the shuttle to the park is good.

Great stay, close to Disney Springs!!

All was well

Very nice and convenient hotel. Also receiving back a lost item was quick and sent with a sweet notes since it was a child’s toy! Will stay here again!!

The bedrooms are fine, but the bathrooms all have black tile… The grout and the glass around the showers are disgusting. When we first checked in, I immediately asked for a different room, but they had to show me four other rooms that all had the same problem in the showers. Unfortunately, we settled on a room that was the least gross. The front desk people were super professional and handled it very well, but the showers are truly gross.

Excellent hotel !

excellent

Amazing stay … comfortable large room … close to Disney …. Early entry to parks and free shuttle … total Disney hack !

I got billed for a huge self parking fee of 30.00 a day. Then, add in taxes and it was 46 dollars less than the 6 days of staying at the hotel. My cost was double what i expected. Buyer beware!

Room clean staff

we reached out several times to confirm our VERY late arrival, i was advised to check in on the app but then couldn't use the key because of the elevators not connecting with them so we had to still stop at the front desk to check in. Our room had nothing ready for the pull out bed so we had to wait 30 mins for bedding (at 2 am) and the pull out was big enough for 1 person, not 2.

The room was perfect.

Room was old and outdated. The pictures on Expedia was not accurate. Would not stay here again unless its in another part of the hotel where the pictures were taken.

All excellent

Clean room, room was available for early check in, nice stay for 3 days

The positive about the property is that it's minutes from Disney Springs which I planned to spend most of the day. If you are on a budget and want to be close to Disney, this property is for you.

Very nice staff. Hotel rooms were cleaned

We were able to check in early, so that's always a bonus. The pool was too chilly for my liking so i did not go in. I was really looking forward to swimming too.

Rooms was clean, nice, just the extra chargers that are not mentioned is annoying

It’s a very nice resort, modern, clean and very close to Disney Springs. Great location.

The beds were super comfortable. It’s so close to Disney Springs, you can walk there. The place was newly renovated and the room and lobby are super cute. I loved having a coffee machine and a refrigerator in the room. It was really a nice stay.

Clean , friendly staff , nice place convenient location .

loved it and the updates

Breakfast for 3 and a child, $86! The caffee also very expensive,. $7.50 FOR A FROOZEN SNICKERS. Price gouging!

Hanna, checking us in was very helpful and pleasant! Give her a raise! We had a 5 year old having a melt down!

This was our second stay at this Renaissance location. The food improved tremendously, and I highly recommend their AK burger. Great service. I would like for them to make the gym larger.

It was an okay experience.

Favorite place is day while going downtown Disney

Great service and hotel

Great location and the staff were excellent. This was B hotel for years that we had used but it had gotten really tired. Marriott have done a great job with the remodel

Was an easy walk to Disney Springs. Restaurant food was great. Nice pool area and games for kids. The kids loved having bunkbeds in the room. Ground floor unit was very convenient.

Only complaints is the shower did not have a shelf for my personal toiletries, there wasn’t extra blankets in the closet like there normally is for the pull out couch and the floor we stayed on reeked of marijuana, not sure if other guests were smoking but it seeped into our room at times

I will stay again

Overall resort was very nice.

Excellent!

Nice and clean hotel.

Our room that slept 5 only had 3 bath towels available. The sleeper sofa pull out bed was all springs. The room was clean with nice decor.

Our shower was either cold or scalding hot. When you tried to find the sweet spot for temp it made a terrible sound like a jack hammer. Super loud.

The property is great excellent location and the room was very nice. We did have an issue with our shower that didn’t get fixed before we left and the staff at the restaurant were subpar, but the staff in the hotel were amazing.

I really enjoyed my stay at this location! The staff were all very friendly, the lobby was clean, the food options were pretty good, and the location was perfect! We enjoyed our room as well it was also very clean and had a nice view, a very adequate space to say the least! Only thing was that the phone in the room wasnt working and on the 12th floor the hallway smelled a bit damp/moldy… but aside from that everything was great!

Front desk was no nice. Very rude Í really don’t be confortable with this staff. Valet was nice people. But front desk wasnt. I feeling like a spent money that doesn’t bring a good service. I will never ever been in this hotel.

The server chris at the restraunt is the best. The hotel is amazing, very clean. The cleaners decorated the room every night so it was fun to come back to. The the front desk staff was very kind. 10/10

Very clean

Great stay, easy to book, friendly staff.

Great

Staff was incredible

No breakfast but staff was very helpful and patient

Decided to stay here for my one year anniversary with my boyfriend as it was closely located to the parks and due to the last minute plan we weren’t able to spring for a Disney Resort without breaking the bank. Let me tell you, I wish I spent the extra money because this hotel was truly terrible. We were located in the Linai area which is off the side from the check-in building. The entire part of this building smelled of mildew! The floor in our room was cracked. You couldn’t take a shower without flooding the bathroom floor and on top of that I hope you don’t plan on having a hot shower after the parks because my water was cold!! They gave us the wrong room the first time and when I went back to the desk they brushed it off by saying that the room was mislabeled. Unsure why this hasn’t been fixed by the property and doubt this is the first time it has happened. Also, was hoping for maybe something special for our anniversary even a note card in the room would have sufficed, but nothing. Would not stay here again, in fact, I am extremely dissatisfied to the point that I wish I could get my money back because what I spent is nowhere near worth the horrible experience I had.

Property was a good value even though their daily resort fees seemed a bit high at first. But it does include Disney early access and a free shuttle bus to and from any of the Disney parks. Room was spacious but the beds seemed a bit old and too soft and spongy. Bathroom was clean except the shower had some chipped tile and was missing the drain cover. Also strangely no washcloths only hand towels and bath towels.

Walkable to Disney Springs and shuttle pickups to parks are convenient. Clean facilities. Only one on site restaurant but food was good. No complimentary breakfast. I was told that because I booked through an outside source they couldn’t work with me as far as giving us extras such as a complimentary breakfast. So book directly with hotel if looking for upgrades upon check in.

My room was not clean nor was I given fresh towels. When housekeeping came to my door I asked her to come back shortly. I left my room 25 minutes later. When I returned, I expected to see my room cleaned. However, it wasn’t. Trash was still in the wastebasket. The only thing she did was turn off the tv.

Nice location. Clean hotel. Friendly staff.

Love the room very spacious and clean. Me and my husband went for our Disney trip and they have early entry and free transportation to the parks that was a plus for us. All the staff was so kind and helpful.

Staff was amazing right from the time we stepped out of car to check in.

Beautiful property, clean rooms, safe location and amazing staff.

Really nice place, the rooms were spacious and at a good price. The restaurant was good and had a great bartender. The proximity to Disney Springs made getting around without a car or uber a big plus.

Very close to Disney springs , great hotel

Checked into are room very late. The bathroom had an old used towel and and a hair cap hanging from the back of the bathroom door. The ice machine on the 3rd floor didn’t work, the phone in our room didn’t work, there were no blankets on the beds and to make matters worse at the time of check in I requested a late Check out. I put the no disturb sign on the handle of door and at 9:39 I received loud knocking with a women screaming housekeeping. That’s how my family woke up. Unbelievable experience as we were celebrating my daughters 13th birthday

Such a clean room, hotel staff were so nice and the pool is beautiful!

The hotel itself was beautiful, but the customer service at the front desk and for answering the phones or any type of customer service is a total letdown. Could never get anybody on the phone or to answer the phone.

Very nice

Was such an amazing stay! The staff was absolutely amazing and so kind. They were beyond accommodating and we had the best time. Room was perfect and clean entire property was clean and so cute!

Clean room affordable

We really enjoyed our stay. The pool area was great, the restaurant was awesome. The staff was very friendly. We will for sure go back!

Room was clean. Comfortable bed (except the sheet was a bit short). Easy walk to Disney Springs. Had breakfast at the restaurant - very good!

Nice staff and clean rooms. We love that hotel provides shuttle service to Disney parks.

Very good localization,

Rooms and bathrooms were spacious and clean. Pool area was very nice. We had no complaints at all and would definitely stay again. Fantastic facility and staff!

Perfect stay! Customer service was amazing!

Super super clean hotel . Iv stayed with them previously when they were called studio B and they literally stepped up everything else. Wish they still had the ducks to give away and the food options in the restaurant were larger late night but everything else is stellar. Large rooms, comfortable, great service can’t say enough great things about this place

The breakfast was very good . The staff in the restaurant were friendly and attentive . The room was acceptable a bit small . The bed was squeaky .

Very helpful staff. Very nice place to stay at.

Reports feed

Reservation Details: - Confirmation Number: 72065889183710 - Hotel Name: Renaissance Orlando Resort - Disney springs area - Check-in Date: 9/14/2025 - Check-out Date: 9/17/2025 Upon arrival at the hotel, I found that the accommodations did not match what I had booked. Specifically, I booked an Executive Suite, 1 King bed with sofa bed, non smoking city view that was not available at check in. Instead I received Standard, 2 queen bed, city view. This situation has caused significant inconvenience during my stay. I would appreciate your assistance in resolving this matter. I am seeking a refund as there is a need to book reservations at another hotel. Thank you for addressing this issue promptly. Please let me know if you need any further information to assist with my request.

Staff was great super helpful at front Desk. Shout out to Frankie he’s the best

Perfect place to stay for a weekend getaway to Disney!

The hotel had wonderful staff, friendly and helpful. The rooms were big, clean and comfortable. The pool was clean, the pool bar was great and the DJ made it all the more fun! The gym was super clean and they have free morning yoga classes!! Would recommend it to anyone!!

This was our theirs time staying there and we will definitely go back. Very clean and close to Disney Springs

Loved my staycation

Super annoyed that I made sure to choose and paid for a balcony, only to not be able to use the balcony or open the door.

My wife and I stayed here before the remodel and it had gotten tired. They have made some massive improvements. We would definitely stay here again

Nice decor and a easy way to stay in the Disney area

Family friendly and pool.

I have been staying at this resort since before it was Renaissance and it has always been a wonderful experience. The location is great. The spa is top notch. The customer service is always the best!

I love the area because it’s close to everything! The hotel is very quiet and professional. The parking fee seems a little unnecessary, and the pool area furniture needs more attention. Especially the furniture on the patio of the room’s bottom floors.

Water pressure is lacking on second floor pool view rooms.

Buena localizacion. El hotel muy bonito y staff amigable. El estacionamiento $30 diarios es demasiado, sin ninguna opcion lo pagas si o si. Me hospede 3 noches y no fueron a limpiar cuarto. Llame para ropa de cama adicional y la que me trajeron estaba manchada.

We truly enjoyed staying at the Renaissance Orlando! We shall be doing it more often and everyone was exceptional! Thank you Renaissance Orlando!!

Clean room, very family friendly and we loved the shuttle options to all the parks from the hotel.

Pool

The a/c system needs an overhaul. It seems to be having a really hard time keeping up with the outside heat consistently. Our room took hours to cool down. The in room fridge/ cooler wasn’t cold at all. The landline phone did not work. The staff, while very nice, seemed disjointed. Everyone in the building should know answers to questions such as “ where can I get ice?” , and “who do I see to get extra k-cups?” I stayed at this hotel with my mom many years ago when it was the Plaza Royale. I’m happy it’s been restored. With a few tweaks, it could be an exceptional hotel again.

The staff was very friendly and welcoming. I am having a staycation and would recommend this hotel to anyone. I will be staying at this property again.

Excellent for the price!!!

Lobby and general area was decent. Free busses to the parks was an absolute bonus and it's also easily walkable to Disney Springs, even with a 5 & 8 year old

Location

Was very unhappy with the saty. Was charged an additional $250 that we were unaware of the day after we arrived, and then another $250 after we left. At this point we have paid twice the final bill, will take 3 to 5 days to fix, account is overdrawn now, and anniversary ruined. Thanks a lot. Will never stay at one of their properties again.

Looked recently renovated; was clean and convenient. Large bathrooms with an actual door! (which is more than I can say for a lot of new hotels with their sliding pocket door nonsense) Shuttle bus worked out great, and if you use it, it kinda makes the overnight parking fees a wash (as you avoid Disney’s parking fees)

Great for our Epcot trip

Have stayed various times and always a great experience.

Second time at the property and will absolutely return. It is perfectly located near disney and has all the amenities.

Great property! Nice pool / bar areas and good restaurant. Good size rooms and reasonable prices. Bus to parks not quite as convenient as Disney hotels, but room cheaper so trade off... busses get the job done, just longer waits and not available as often.

When not staying at Disney property we always stay here.

They charge me 2 times for a credit deposit I had to walk back 3 times because they gave me a bad room

Perfect location, beautiful rooms, service of the staff is outstanding. You can go to Disney Springs walking.

Great experience!

Enjoyed our stay

The room Is very clear

All around nice hotel. Updated since my last visit. Rooms were fine. Walked back from Disney Springs. Ubers were quick around property. Well stay here again. Great pool and pool bar too.

When I arrived at the hotel at 1am, I was met with 3 staff members. All were very friendly. I had previously left another hotel and was extremely exhausted. I was NOT told that I would have to pay an entire day for TWO hours and had I checked in at 3 am it would have been considered early check in. I get into the room on the first floor. I would NOT recommend this. There were bugs I found on the floor, the rooms were clearly outdated, flooring was very questionable and hard to tell if it were truly cleaned. The room smelled stale. I was so exhausted I sprayed the bed and hoped for the best. The next morning (mind you I had a reservation from Th to Su. My son had a tournament so we left early and I was going to talk to the staff when we returned. We came back only to find our stuff LOCKED in the room and the keycard not working. I go to the front, I explain about the bugs, I explain my stuff is in the room and to inquire about what’s going on. I spoke with one of the girls and she said pest control had been called and that they can change rooms but I needed another hold fee that cannot be waived. I was livid. I eventually spoke with Savannah the manager and she took care of everything. We were moved to the 17th floor and while the flooring still is questionable, it was a MUCH better stay. We went to the restaurant and the food was good. We had a nice view and could see the fireworks from our room. Overall it ended well but I WOULD NOT stay on the 1st floor

We loved our stay! Staff was amazing and great location for all the parks and events

N/a

We had an incredible time. Would definitely book here again !

We were in town to provide some entertainment at the house of blues over the weekend. It was a great property, convenient to where we needed to go. The rooms were very comfortable. It was the perfect location since we were coming back at late hours.

Stayed at most of the Hotels on Hotel Plaza Dr in Orlando, this was the best, great room and staff

It was a quick stay but nice

The upgrade to the hotel is gorgeous. Absolutely loved the decor. It was clean, smelled good and the bed was comfy. Check in and check out was a breeze. The pillows aren’t the best but I still slept well. The pool is great! We really loved it!

First when I booked it online I was supposed to pay $150 just as the website was advertising. It had nothing included about the fees so when I came they charged me $250 on top of $150. I wasn’t happy about the fail advertising

I was also charged almost $900 per day between 2 separate charges of $546 and another daily charge $305; I had paid in advance for my week reservation through expedia and had receipts! I was charged every day and my account was literally DRAINED! I CHECKED OUT 2 DAYS EARLY AFTER DISCOVERING MY ACCOUNT WENT FROM ALMOST $5K TO $177.00 I WILL NEVER STAY HERE AGAIN AND LIKELY WILL NEVER USE EXPEDIA AGAIN! I FEEL TRAUMATIZED, VICTIMIZED, EXPLOITED AND ROBBED!

Excellent stay

Staff was amazing I will be back with my family for sure !

My bed had a batch of hair in it. The floor on the exit of elevator om third floor seem dirty. The waitress on the first day was really good the second day was awful brough our breakfast wrong had to wait for breakfast while everyone else ate.

.

Excellent! Highly reccommend

Great hotel, staff were beyond welcoming & friendly ! Restaurant was nice & bartender was very friendly. Hotel was older but our room looked clean and remodeled & had a new bathroom & new furniture. Great location & amenities. We will be back.

Every thing is perfect

Cute property. Pretty close walk to Disney springs. Shuttle buses were always on time with plenty of seating. Reviews say it has laundry facilities but it does not have laundry machines. Overall had a great 16 night stay here and would come back for sure.

Perfect location for visiting the theme parks. The rooms were clean, comfortable and quiet. We also enjoyed the pool area and onsite restaurant.

En resumen, por el precio que se paga, la experiencia fue muy deficiente. La atención, la falta de información clara, y sobre todo la falta de limpieza, hacen que no recomiende este hotel y no volvería a hospedarme aquí.

Hotel is nice and clean. Room was nice. Soda bed mattress springs were terrible had to put the sofa cushion on top of it so my daughter could sleep.

Staff was friendly! Rooms were clean! 4 stars for the bed, not the best but gets the job done

Silent, easy instalations, big space

Ver comfortable

As a proclaimed “Disney Hotel” I cannot believe I was charged $30 a day parking fee as Disney hotels are free parking. Would I have know that I would have stayed on actual Disney property. I chose Renaissance to save a bit of money but ended up spending more after resort fees, parking fees, Ubers to park etc. Lobby is nice and updated. Bathrooms need to be redone and we could not cool off at night no matter how low we put AC.

Reallt enjoyed the stay

Beautiful Hotel walk to Disney Springs

Everything was good

It was relaxing and clean.

We stayed at this hotel for the 4th if July weekend. It was clean, near everything, and staff was friendly. No issues at all. The pool was nice and on one day they had a DJ, which was pretty cool. Gym is small but had all the essentials. Breakfast is not included. And watch out for those resort fees and that parking fee! $30/night for self parking! I rented thru Expedia and it was not really noted unless you're looking for it. A little expensive when your add all that up but no complaints.

The concierge, front desk, f&b, housekeeping and onsite restaurant american grill staff made it very special with their support and service in celebrating my father’s birthday weekend

Floors were wet by the balcony and at the door of the bathroom. The sink in the bathroom was leaking on the floor.

Unfortunately, the air unit in our room wasn’t working. It wouldnt cool below 76 degrees. Maintenance came to fix it promptly after we called the front desk, but then we woke up to the sound of dripping water from the ceiling. We couldn’t sleep and ended up with a large amount of water all over the floor.

There were tiny ants everywhere in the room, the towels were so scratchy and rough, you hated to use them! Also they don’t tell you you can hear traffic going by all night and we were on the 12th floor… it was like staying at an apartment complex.. you could hear every sound from the hallway or other rooms..

Nice

The stay was exceptional and the hotel and room were very clean. I would o my add a couple points. I looked for an exceptional hotel at a great price, however I brought my car and parking was an extra $30 nightly. The cafe in the lobby was perfect but could get easily bogged down if more than 4 people were in line since it included coffee as well. Again the cafe was perfect and food was amazing (they do offer vouchers for food and drinks) , if they could offer a self checkout in the cafe/store that would be amazing. Either way I can’t stress enough that the hotel is exceptional and feels very high end. I would recommend it to friends.

Nice