Courtyard by Marriott New Carrollton

The breakfast restaurant I would not recommend. The wait was long but the main reason was the taste. 42 dollars for breakfast and we both barely ate it. The scrambled eggs were so watery. The bacon was like rubber. We were there for a music festival so we didn't have time to talk to anyone. We sadly just wasted it and had to eat elsewhere.

Staff was polite and property was well maintained.

Exceptional

Staff had a bad attitude, I requested towels and they did no provide me. Also they don’t clean the room every day

The room is clean, the location is a little far from the downtown but easily accessible by the dc metro and a 10 minute walk, the area is very quiet and safe

Not in a busy area which made it quiet and relaxing.

No

After a long day nice to not have to leave hotel to eat

Superb

I always love this property. I stay in the suite rooms and is spacious. I like that they have Netflix, prime and YouTube. They used to offer Showtime to stream (which was great too). I enjoy the patio area storage areas for my belongings. The only thing I do not care for are the low-boy toilets that are in some of the rooms. Ugh...why? I'm 5'8" and husband is 6'4". We don't particularly like to squat down that low every time we have to use the "facilities". 😄

The hotel was good but seemed to be under staffed. The receptionist had to do few things at the same time. Our room was not serviced for few days again due to lack of people. Location was relatively close to metro line so we could go to Washington and see the monuments and museums.

Short staff, so we weren't able to get our room cleaned the entire duration of our stay; however, the overall experience was good.

We spent five nights at the property in a one bedroom suite. After housekeeping did not show up the first day, we notified the front desk but no one showed up. On the third day, we again notified the front desk. That evening we found the towels were replaced and the trash cleaned. The coffee station was not cleaned and replenished and the bed was not done. That was the last time anyone cleaned the room. The front desk noted down our concern but did not do anything about it. After I checked out, I called the hotel an hour later saying that I had left behind a perfume in the bathroom. The lady at the front desk said that she will send someone to retrieve the bottle and said to check with the front desk to pick it up. It’s a $300 perfume which was half full. I swung by the hotel in the evening to pick it up. A different lady at the front desk had no idea about the situation. She went to the room to check whether it was cleaned. It had been cleaned but the perfume bottle was missing. She took down my number and said the housekeeping manager will call me the next day. No one called. I called the next evening and spoke to a different person who had no clue what I was talking about. I realized that the perfume has been stolen and there was no intention of the hotel management to do anything about it. They just didn’t care. I don’t know whether the housekeeping staff stole the bottle or it was someone from the front desk. The whole incident left a very unpleasant taste.

Very good

Exceptional

Room size was large with good furniture. Staff was friendly and professional. Hotel was very far from DC and in a remote location. The shower area kept getting clogged and required frequent repairs. Staff twice refused to clean the room upon request, first saying we had a do not disturb or did not open the door, which was not true, and second admitting they were understaffed in a letter. While the latter candidness was admirable, stays at a hotel like Marriott come with expectations of daily or alternate day cleaning.

Room size was large with good furniture. Staff was friendly and professional. Hotel was very far from DC and in a remote location. The shower area kept getting clogged and required frequent repairs. Staff twice refused to clean the room upon request, first saying we had a do not disturb or did not open the door, which was not true, and second admitting they were understaffed in a letter. While the latter candidness was admirable, stays at a hotel like Marriott come with expectations of daily or alternate day cleaning.

Room were clean Breakfast and coffee arrangements were awful. They offer Starbucks cofffee but had only one person to serve with big lines.

Room were clean Breakfast and coffee arrangements were awful. They offer Starbucks cofffee but had only one person to serve with big lines.

My breakfast sandwich was fantastic. they wouldnt tell me the secret. I also had a dinner salad that was also good. Great stay, close to a metro station too.

There was no breakfast buffet, rather, it was from a menu (a la carte). But the food was good.

disappointed that they now charge for parking. rates are reasonable. if breakfast was included, there was an indoor pool and parking was free, thos hotel would be perfect.

Very good

Nice clean hotel, nice front desk staff Nothing to report

Nice clean hotel, nice front desk staff Nothing to report

Poor

Superb

Paying for parking. Parking should be an added amenity!

My stay was very nice thank you

Everything was good!

Bad

Pleasant

Exterior needs maintenance. The paint is not just peeling off the wall; sections of plaster are missing. Brickwork is crumbling. Landscaping is overgrown, and the grass needs cutting. The room was spacious and clean. Housekeeping was great. Breakfast was good, but it needs more selections. The restaurant area is understaffed and very slow.

Rooms were clean and in good condition. Staff were friendly and professional. Breakfast was expensive. Also, why must every hotel only have blueberry muffins??? Also didnt understand why we have to pay a separate charge for parking. Overall, will sray there again.

Roach was in my room, lady that worked there said she’s lived with roaches. Then told me I’d better be glad it wasn’t a bed bug.

I didn't have breakfast and I did not use the bar

We didn't eat breakfast.

Great

It was good up standard

Very good

Good spot !

Breakfast was great!

Outdated

Location That didn’t include coffee

Location That didn’t include coffee

The place was very nice and the rooms were clean. It was a pleasurable experience.

Staff has some attitude, hospitality is obviously not there. Place is a little run down which is crazy considering the price for a night. Would not go back.

Clean room

Very happy with my stay will use again

It was very nice

Clean room and friendly staff

Excellent service

The room was immaculate and everything was just fine!

Slightly outdated but good for the price point.

The staff was excellent. Thank you Charnetta, Deon and the kind lady at the bar. I hope they get raises because their customer service was stellar and they're a great team🙌💗!! I'll be back!!

The room was clean and nice. The staff was very professional and helpful.

The elevator was too far from the lobby. Walls are thin and you can hear everything.

Staff was very friendly. Clean room comfy bed

Everything was top tier. I will be back to enjoy again with somebody’s Son 👌

Nice

Room was in good condition. For the price, just surprised they did offer complimentary breakfast…

The hotel staff were very courteous and our room was clean.

Very nice

The door didn't close to bedroom. Room had a funny smell to it.

There were minor defects but my overall stay was good.

Cleanness

I DIDNT EAT BREAKFAST BECAUSE IT WAS NOT FREE THE ROOM WAS CLEAN, THE AIR CONDITIONER WAS WORKING

Didn't try the breakfast so couldn't say. Staff was friendly enough the few times I needed to interact with them. The room was clean or as clean as I expect a hotel room to be. The AC and the heat worked but my stay was in November so didn't use it much

The room was neglected for three day they where under staffed

The staff were very nice.

Staff were extremely friendly and courteous! Great place and pleasant atmosphere!

This establishment did not offer a free breakfast. The dining area was under staffed and service was poor

Room was soap, nice staff ask for trash bag first night never received. Did know.breakfast would be served parking was fair.

It was great nice and clean and welcoming

Hotel was convenient for us, close to metro with free, safe parking. Hadn't stayed at a courtyard for decades. Didn't like their coffee and breakfast options. Decor in common areas pretty tired. Bed was fine and quiet

We had an Amazing stay. The location was perfect. The hotel was Very clean the Staff was pleasant, helpful and professional. We Really Loved our stay!!!

Restful.

It was ok

We spent one night here and I must say we were expecting a lot more for the price of $300.00 for one night. Location was convenient since we were attending a football game at Northwest Stadium which was close by. The restaurant was not a real restaurant in our eyes. Overpriced for the quality. We ate breakfast only here. There is nothing for shopping or eating close by either. Next time I will research the property better! Disappointed!

Parking in the front filled up quickly but side parking with card access was available for side doors. Courtyard was super nice to have with a mini balcony.

we had to pay full price for breakfast even though we prepaid

Property was clean and well maintained.

I didn’t like that the landscape wasn’t kept neater and no walk in shower for the elderly

Check in staff extremely welcoming.

The stay was excellent

This is both misleading and unacceptable, as I relied on the information provided on your website when booking. I expect Hotels.com to honor the terms advertised at the time of purchase and to reimburse me for the breakfast charges I had to pay due to this error.

Nice well kept hotel close to transportation and a lot of restaurants

There was no microwave in the room, I don’t know if there is one that is accessible to patrons. Otherwise I have no other complaints.

Great room for the price

Clean rooms, good breakfast options

B

Property needs updates.

Great, could be better

Service and staff was great!

Great hotel!

Beautiful

Excepted better. Room was not cleaned upon request. Disappointed overall

Old. Hallways smell of mold.

Nice clean room. Comfortable Bed

What services are available

MY STAY WAS HORRIBLE! I rarely leave reviews but this place is an absolute dump. It’s dirty. And the staff is so unhelpful, I had to change rooms 3 times and then they gave me an excuse that if I book through Expedia I get any room that available: the manager yelled at me and Marriott did nothing about it. Absolutely horrible. Do not stay here !

Nice little place. I wish the restaurant was open all day.

The hotel was clean.

The stay went ok. The room i had was a joining room and the person in that room talked so loud on their cell phone from 6am and on. It was very disturbing. I was not able to get any sleep at all.

Very pedestrian but functional

clean room. modern

All was good.

Love the stay. Very clean.

No

The shuttle for the metro stops at 9

I liked everything about my stay there. The only thing that could have made it better was a microwave in my room. I like my hot tea and popcorn before bedtime.

The woman at the front desk made the checkin a very seamless process!

good

A/C did not work in the room so the room was hot all night

It was OK

We stayed 2 nights. Hotel is close to the subway. It was clean and quiet with ample free parking. The elevators are at the far end of the hallways past the rooms which we found odd but not a deal breaker. Staff was pleasant.

Staff was polite and helpful

Okay

Staff was really good. Very friendly, very helpful.

It was great but I had issues with the toilet and bugs biting me at night. Otherwise good.

The hotel itself was pretty nice and all areas were clean. Every person we met, from the Front Desk, to houskeeping, to the bar tenders were all super friendly. Service at the bar/restaurant was a bit slow wven though there were only a few people there every time we were there. Apparently the night before our saty tgere was a large group there and they pretty much wiped out the bar. We stayed 3 nights and during that time, tge bar was never restocked, ao drinks were limited, as were beer choices. Also, we stayed an extra night as requested housekeeping. They never came.

Everything was comfortable, the staff was very friendly. The room was just missing a microwave.

Good stay

The property was very clean. The staff was vert nice and respectful.

Clean and comfortable, no frills

The ease of check-in. Friendliness and f the staff and the room was just fone

Nice

Convenience to game and breakfast good

Great room , great service, clean room!! It was all a fantastic stay and I’ll be coming back

Very nice staffs

I park here (for free) and use the Metro into DC.

The staff they were very accommodating

Enjoyed my stay

All the service was wonderful and everyone was kind and respectful

Very friendly staff

Very friendly, clean, and super helpful

Great service nice and clean room

Rooms were clean but the area was shady.

Fantastic

Great experience

satisfied my needs

Breakfast bar

Bye

Great and friendly staff

I was impressed with the friendliness of the staff and the area around the hotel was safe and quiet for being so close to downtown

good

Prior to booking called the property to ensure that an 18 year old could check-in. Was verbally told by the employee, yes as long as they have ID and a credit card. Additionally, the Expedia site did not have any age restriction. At physical check-in the policy was for 21. After traveling 2.5 hours had to sleep ??

This hotel was perfect for our short visit. Easy access to the stadium for the game

Ok property staff nice and courteous pleasant to deal with very knowledgeable about property just far from everything no easy transportation must Uber everywhere

Property is located in an industrial park area. Very quiet. Not within any walking distance to any thing. Very clean, restaurant has good food

This is a short ride to the New Carollton train station, and next door to the Park Police. The area seems safe and the facility has been updated well.

Breakfast is not complimentary which is unfortunate for many people, the elevator positioning is terrible and a very far walk. Many places were dirty, staff has to be more aware about whats going on and clean up.

This is a great property me and my girlfriend enjoyed our stay.

Water damage in floor, smelly hallways. Great staff! Very helpful!

Customer service was great.

Excellent staff and very helpful.

Bugs in the room

Hotel was nice pictures do not look like actual place wish it was a different location and updated some

This is an old dated property. Definitely needs a makeover . The staff were good and courteous

Clean, friendly, good food

O

I was given a room on the lower level of the hotel and the lobby area was further than expected. There was noise from the people in the room above me with children who made a lot of.noise throughout the night. The hotel also had me listed as having 2 children when i had reserved a room for 2 adults.

I was not able to make the trip and called to cancel two days prior to I experienced the emergency situation that did not allow for me to come down. I was told no refund and not even a credit.

We liked that the price was good for Washington DC and it was close to the metro.

The hotel is in a good location, no worries about my car in the parking lot or walking to the Metro Station. My room was a single King on ground level, very comfortable. The furniture was a little worn, but only if you were trying to notice. Check in and check out staff were very friendly and helpful. I felt welcome. I did not use any of the amenities of the hotel. Easy access to the highways, no traffic problems.

Very clean, beautiful room design. Location perfect and close to restaurants. Pull out couch design was new and worked great. Need more signs to direct you to lobby. Hallways are long and look the same. I went down the wrong hallway twice.

The hotel was a great location for using the tram to get to the city, but the shuttle was not available when we needed it due to short staffing. The staff were unfriendly and it took a long time to get a coffee or food. I would recommend having coffee available for customers at no cost so they can help themselves to coffee when needed. We did have a positive experience with Kevin who helped us recover a lost item. He was very gracious and understanding! The rooms were comfortable. The housekeeping staff came in our room using their own key one day, which was weird. We also had them knock on our door at 8am and woke us all up asking if they could clean. One day they didn't clean or replace our towels at all. Overall, it is a good hotel and I would recommend it for future stays, but not if you want a continental breakfast or coffee.

Hotel staff was awesome, but the ice machine dispensed ice that was dirty and the vent in the bathroom did not work. This caused me to feel a bit stuffy.

Excellent service and great room. The room was ready on time and comfy. Would recommend staying at.

good hotel just for a couple of nigth

We booked the hotel through Expedia with breakfast included. It is written in our reservation. But the hotel staff does not honor it and charge extra for the breakfast. Very rude.

Property was nice but no restaurants nearby.