Metro Points Hotel

This hotel experience was awful. Only 1 elevator was working. None of the ice machines were working. The refrigerator didn’t work. Please don’t go if you don’t have to. Make this your last resort. You be better off sleeping outside.

The room was very clean and the environment was great. Good parking.

Great

Great parking

So clean and quiet. We brought our baby with us and he slept great in the crib the hotel provided

The staff was nice. The room could have been better as it relates to cleanliness but it wasn’t terrible.

It was clean and calm

Hotel may look like a million dollars but the rooms are like a motel. Loose security hinge, loose toilet paper dispenser... Shower hear full of rust and scum. No one shows up for a breakfast you have to pay $16 per person. Staff never informed me on any services. Housekeepers were nice. Room was big enough for 1 person.

The towels in my rooms had hair on them. I requested a fresh set of towels and those had hair on them as well

Can tell the rooms are Older couple leaks. Good location, surrounded by different food options. Staff was nice. Suggestion get rid of all the sheets and comforters. I know they’ve been cleaned, I can smell that. However, the stains are unsettling and a little distracting. So much so that my second trip I brought my own sheets. I also found hair and a lot of odd places so my second visit. Also I bought Lysol wipes and cleaning supplies overall still a nice hotel cleaning could be better and not to place blame on the housekeeping staff there’s no blame placed anywhere. Let’s just pay attention to the stains and get rid of those that have them. I’m not sure whether it’s the detergent. What else could the stains come from? That’s what makes it unsettling and quite disturbing. I still love the hotel, though I haven’t been back since.

Good services ...clean and helpful staff

Parking lot is very attractive with the palm tree lights 🌴

Good ambien end great hospitality.

This is an impeccably clean property. The rooms are a little dated and in need of a facelift, but it was a great price. I would stay here again.

Upon entry into the hotel, the ambience was very much upscale; however, the room could use a little updating. For instance, the seal around the door needed replacing, the tub definitely needed resurfacing and the pressure of the water in the shower left a lot to be desired. Oh, and they had no complimentary coffee or even coffee to buy. Honestly, we chose this hotel because all the other hotels in the area were booked. I would stay again but only if nothing else was available.

Love have it looked inside flower colors the old furniture everything was beautiful

Can be improved. The rooms

No pool activity

The parking that was provide was very spacious and convenient. The staff and the room were very pleasant, nice and comfortable.

Parking was very easy

Clean but out dated and nothing worked in the room- tv didn’t work, safe didn’t work, phone didn’t work- couldn’t call down to desk for assistance so we had to physically go down. AC rattled the entire time.

Clean room

The bathroom was rusted and dirty, waited for front desk attendant for 15mins before he popped up. Security was in his phone, when I asked about checking in. He stated “I think he’s in the bathroom or something but he’ll be back just wait”.The location has potential but I wouldn’t know if it improves or not because I won’t be returning ever, ended up leaving in the middle of the night & booking somewhere else!

I was in town for the Bruno Mars concert and parking was easy, the staff was friendly but the bathtub was dirty, the ice machine only worked on like one floor and there was no where in the hotel to even get water or a beverage. I was directed to go to the 7-11 down the road. The property was beautiful, affordable and served its purpose however I don’t think I would stay there again.

The bed was not comfortable

It was nice to stay there

Great staff!

This is our 3rd time booking

I caught a bus across the street for a 7 min ride to the METRO and MARC New Carrollton Station. Easy to predict with GOOGLE Maps. With a Shuttle from BWI airport can use MARC Commuter or AMTRAK to get to New Carrollton Station.

We were there for 1 night only and it was nice and clean. Just what we needed.

We stayed for one night. Lobby looks fancy, the room had old, dated, mismatched furniture, but it was clean, smelled good, and the bed was decent. I loved that it had real king sized pillows instead of a punch of standard pillows. The restaurant is being renovated, so the breakfast was served in the ballroom. The breakfast was good and filling. The surrounding area has a lot of fast food options and the hotel is right off the highway exit.

Bh

Everything was excellent

Love the hotel

Great

Everything looks good

Easy and free parking. Plentiful affordable food options within walking distance. It's a strip mall stretch along a busy road, so not a scenic spot. The hotel was surprisingly well appointed for the price, and felt quasi-luxurious even. The room was exactly as nice as pictured on the website, and felt brand new. Would stay here again, which I can't say about any other of our other hotels on this particular trip.

TV QUALITY bad, fitness center bad equipment,, more towels ,, flush runs all night

Beyond beautiful! I felt welcomed when I walked in by the decor! I am a flower lover so it felt like a warm embrace. I forget the gentlemen’s name who checked me in. He was very helpful and accommodating considering I checked in at 4am. I didn’t get the full experience but I would definitely book again.

Very tidy place , spacious rooms , kind staff and well priced . Approved

Perfect in everything

Did not have a microwave in room and bed was not comfortable.

The room was clean. Staff was so so. My stay was not pleasant! It was VERY noisy. Obnoxiously loud party patrons. Loud music & screaming in room adjacent which did not allow for any sort of peaceful sleep. I will NEVER stay here again. #disappointedGeorgian

Front desk staff was amazing. Unfortunately, pool nor bar was open but around the corner was a seafood place that had amazing drinks. Room was clean and its decor, as well as lobby and decor on each floor was phenomenal! Conveniently located close to strip mall that you can walk to.

It was good

Nice area, good smelling lobby and friendly receptionist

The room was super clean great location to stay

The staff are amazing and it is always really clean. Parking is plenty and every kind of restaurant and store you need is in a 3 mile radius.

The televisions on the 5th floor, I recon

My favorite affordable hotel to lodge at when visiting DC.

Definitely needs to improve restaurant!

Housekeeping cleaned and made our beds daily

Clean, welcoming staff, plenty of parking, and the property is well taken care of. Many shops and eateries in the area

This look nice and it is nice inside, not perfect but good rooms. And 25 min drive from Washington... So if you in same like me position- to save money and exploring. I recommend this hotel.

Free parking, clean room, and courteous staff, however, hotel needs mattress and pillows. It was not comfortable to sleep in the bed and the pillows were too soft.I had to use 3!

Plenty of packing spots. New asphalt

My wife and I have been here over the years several times and has seen this property at its lowest. However, this hotel is on the rise and is a GREAT stay especially for the price! I would recommend staying here for so many reasons.

Super nice would have expected to pay more for this quality

A very luxurious property visually inside (the lobby, bar, etc.) and 8 story outside (lighting with greenery).

Great location to our business event. In room bathroom floor was sticky. No microwave in room, $10 a day fee. One open restaurant and ok at best.

Will always recommend them

Bed, and no microwave

Good

Great Hotel, nice staff and clean

Old room can hear everything around you .

They have me a room that was broken into and and then they couldn’t get into the room to retrieve my belongings . Also the management at this property is terrible and unreachable . Overall I will never stay at this hotel again and I will be filing a complaint with the better business bureau because I would not no one to go through what I experienced staying at that hotel and I would not recommend this hotel to no one.

The bed was very hard and lumpy. So uncomfortable, it actually made me sore.

No usb outlets to plug in phone, restaurant doesn’t stay open late

The room was in good condition, but the commode could have been cleaner, and the room phone was not working. I understand renovations were in progress. My main concern was the lack of a microwave in standard rooms and no complimentary breakfast. On a positive note, the housekeeping staff was excellent and very professional.

The lobby is beautiful. Something from a movie set. The 7th floor has been remodeled. Ne careful. The hallway rug buckles. The rooms still need work. No closet space. Lots of open areas...dead space. The rooms need a table, a microwave and maybe a chair in the bathroom. The mini fridge freezes almpst everything. The rooms are huge which is nice but the space isnt utilized well. Could be much more comfortable and functional. The furnishings are old and outdated. The matress was ok. The floors are nice. Love that theres no carpet. I hated the painted tubs with chipping paint. There's a restaurant that we were NEVER able to get a seat at or order food from during our stay. We stood, waited, called out...no one ever appeared. Never seen anyone eating in the restaurant. Theres a beautiful bar complete with glasses and bottles and its not open yet... I was told it may be open by the summer. This hotel isnt new. Esthetically beautiful. Yet again something here thats not functional. breakfast buffet is open 7am-930am. Very short window for breakfast. You only get 1 free breakfast per day for one person. Second person pays $15. I ventured up to other floors and didnt even get off the elevator. Looks like a war zone. There are non working ice machines on all floors. I believe theres only one thats working on the 10th floor. Its clear this hotel gets its revenue from renting the event space. Its a nice looking room. If i were the owner/manager..there's a lot i would change IMMEDIATELY.

The staff was great. The cleanliness of tbe hotel was superb. Thank you.

The sheets were either dirty or just spots either way, no. Bathroom sink leaked had to put the ice bucket under the sink.

Heater was too loud in my room

No WiFi in the hotel room. Falsely charging me for an extra night stay even when I had checked out; handing in the hotel room keys and receipted for my two night stay.

The room the building The bathroom needed a bathtub needed a glazing

What made everything so really bad was the guy at the front desk nasty attitude very much turn off.

The front desk lady was helpful. The lights in my room did not turn on but this was promptly addressed when I complained. I forgot my toothbrush and front desk supplied complementary one plus toothpaste. I received a breakfast voucher but was not told breakfast time and time was not indicated on the voucher, also it was not written anywhere visible to me. Came down for breakfast at 9.45am and told it ended at 9.30am. The experience left a bad taste, otherwise would have rated higher.

I think the staff and the clean room made it enjoyable and it was quiet even though we were right next to Hwy 95, I was able to get work done and talk with friends, overall a good stay. And they upgrade the floors when you come in, so that was an added touch.

Noisy neighbors stomping above

The services were limited due to some construction going on at a point where I should’ve been given the opportunity to stay or get my money back.

Staff

The only problem, they are keep taking money in my account after check out. When i call for that, they are return the money, after 2 day when i check my account, they take the money back again. Nice place but alway check your account after checkout.

Clean, quiet and the lobby smells fantastic!

Clean rooms parking

Unfortunately the services were limited due to some construction issues but was never informed until I arrived or should’ve been offered a refund due to lack of services, housekeeping and breakfast or the ability to use the bar inside the hotel

Yes

Value for money

The staff has been absolutely wonderful. The room overall is outdated. I was shocked to be told by the staff that I’m staying in one of their renovated rooms. Please replace the heater in the room; it makes a cracking noise when it’s not running. In 2025 a room without a microwave is rare but sadly this one doesn’t have one. This facility has a restaurant which I thought was great until I found out it’s never open.

staff was rude except the front office supervisor

Unremarkable

Good

The room was fine. Very rude front desk staff. It's unfortunate that they are tarnishing the reputation of such a nice hotel. The short jispa

Everything was phenomenal!

Excellent staff! Very courteous and professional! Clean rooms with no foul smells.

Yes

TERRIBLE!

Nil

Breakfast options not good. Did not have enough to feed others. Asked for bacon they said no. No one to help. Room was clean and certain staff was nice. Others not so nice the one in the breakfast area when asked for breakfast.

Parking was easy.I wasn't aware of a gym

Very clean place, parking and stuff was nice

Fix the Ice Machines on Every Floor!

Clean room and the staff but the place lack microwave and some restroom faucet and shower heads need replacing soon they are too old

I did not stay there.

Yes

It's very nice and comfortable,

The Staff was Great upon my arrival. The Renovations look Great, but Still No Working Ice Machines on multiple floors! All that money on new floors, furniture and decor, but can't get working Ice Machines kinda mutes the Decorum. I'll Be back next week for another stay. The Location is Ideal! Cost Is Very Reasonable too.

Room was dirty and the shower was mash up

The front desk girl has a negative attitude and was on the phone with someone the whole time she was talking to us and it felt like we were annoying her.

Great services

Everything was good

Calm and clean For me everything was ok

Lovely foyer, pleasant staff. Our room was on the 9th floor where reno is ongoing. Equipment outside the door, dingy grout, and the hammering started before we even had coffee.

Everything was good

I was pleasantly surprised by the improvements and the beautiful renovation of the hotel. It's in excellent condition, the bed is super comfortable, the carpet is clean, everything was great, and the price was very reasonable. I was very satisfied and highly recommend it. The location is ideal, with everything nearby, including shops and restaurants.

The staff was not friendly

Really Nice

The staff! Very unprofessional very rude not welcoming wouldn’t be my first choice of places to stay ever agin the rooms weren’t bad but again the staff made it very uncomfortable.

It is very clean, smell very good and has very courteous and respectful staff. They also accommodated all my requests made my stay memorable. It has become my favorite place to visit when I’m in the city. The facility is located in a strategic location near stores/shops and it smells very good.

parking was ok; however when i come to this hotel the restaurant is either not open and closes early or not much food available to order only chicken and fries... very disappointed

Average room. Some damage to ac/heating unit hut clean.

Clean room and courteous staff

Hot breakfast with stay , but were charged for it $15 per person.

Room was clean

Beautiful hotel. But no parking available due to a wedding. 10 floors and the vending machines were out of order on every floor. Only 2 floors had working ice machines. The lights on the ac unit are out so you didn’t know where you were setting to.

The aesthetic was amazing, with a nice and clean room.

Clean room

Clean toom

Buenisimo me encantó

Overall, wasn’t bad for a quick weekend stay, but I wouldn’t stay for more than 2-3 nights. The hotel lobby decor was pretty, but the bedrooms could’ve been better. I also spotted mold in the ceiling and in the sink. Tv was not working properly. Would not go on anything other than basic cable stations, and wouldn’t connect to the apps. Plus the color/saturation was too dark, could barely see what we were watching. Decent stay, but it could’ve been much better.

I checked another room with same conditions and a broken door lock. The hotel is neglected

The only issues was some items in the rooms were broken / outdated. The staff was polite, and breakfast was reasonable. It has a nice atomosphere with fancy style for the cost. Just beware if youre sensitive to intense fragnaces. It was only present in the lobby and hallways.

The room could have been cleaner. Didn't appreciate the smell of the hotel, felt like they were masking something, not just having a fresh and clean hotel. Bedding was old as well as the furniture. Wouldn't stay there again.

Hotel is nice. Would be nice to have a refrigerator and microwave. It took about 15 minutes for the water to get hot. There was also a leak from the sprinklers. Customer service was good though.

Nice room great price

Yes

Stay was great. Unable to get my deposit returned.

Parking area and workplaces were safe.

Mattress was sinking otherwise it was ok

Could hear the music from the club party. Parking was challenging. Only one person working the front desk long line to check in. Restaurant was closed early. Shower head leaked all over the floor

Everything was good

Wonderful hotel ! Great price

Staff very bad attitude no good service at all !!!

Excellent affordable hotel

Na

First, The Parking was Horrible! The Hotel Had Events going on and Reserved all the Good Close to the entrance parking for each event not its paying staying there guest! This was both nights I stayed. Next, they have done a Nice Job Remodeling, Floors are nice, lobby area upgraded, but still no working Ice or vending machines on multiple floors! My first Night My So call Luxury Room Junior King Suite had No access to Basic TV Channels my first entire night (Friday). Hotel Maintenance tried for an hour to figure it but couldn't. Gave up after midnight. Finally Saturday morning it was fixed. The Breakfast buffet was okay, but ended way to early 9:30 daily especially on the weekends. Desk Staff were not to Friendly. When I checked out, No ask of how was your stay? Just took my keys and said you're good. Like I said some nice upgrades in the remodeling but some of is over the top and looks like the white house Oval office with lots of Gold nick nacks everywhere! The Elevator smelled nice. The Refrigerator in My room didn’t keep anything cold. Paying for having that and a microwave was extra but didn't pan out usage wise. Definitely Not a Great Stay this time...

Hotel was fine. Front dest was not so nice

Poor customer service

Great

It was for a celebration. It worked

Very nice and pleasant we had a wonderful stay we always do

Clean, spacious room with touch of elegance of hotel

You get what you pay for. Hotel did the job and was clean.

ok

Okay

Nice & quiet, love the new remodel look they young guy who help me on the 27th around 3 was very helpful

✔️

The place is under renovation. Location is ok.

Excellent

What was liked was the things to do around the area The hotel itself is absolutely horrible. So first when I walked in I was greeted being told they have "no reservations available" so when I said I had already booked in advance the guy at the desk said he had no idea how I booked he needed a manager. So the manager comes and I get charged an extra 100 bucks for hotel purposes which is understandable but was told I didn't have to pay anything upon paying for the whole stay in advance. Not a big deal. We get to the room. This stay was for my 14 year old birthday as me her and my wife were going to the raiders vs commanders game the next day. As my daughter goes to shower there was a roach crawling around the bathroom. Make a compliment and get a new room. The new room wasn't better. This time baby roaches crawling all around. Crawled over my daughters toothbrush. And the smoke alarm was non existent. The new room looked like there was already a fire that somehow took place in a corner as the ground was completely black and burned. Didn't get a picture of that unfortunately I was so overwhelmed and pissed with this experience. Absolutely the worst stay. Then thenstay was booked for 3 people but breakfast only.covers TWO guest and cost 15 bucks for the extra guest.

Bathroom sinks were dirty under rim of sink. Ice machines only worked on two floors. Nobody cleaned rooms. If you need fresh linen you have to request it. Won't recommend

We heard the people in the adjoining room talking from 12am to 3am. The ac unit had an annoying squeaking sound. We checked out at 6am. Tired and ready 😴 to go home.

Place was nice, staff were super friendly and helpful, but had no plan for parking during an event. Had to drive around for a long period to luckily find a space. Should have parking for guests set aside. I get it is D.C. area, but still a very nice place

The rooms are out dated

The room is dirty, and the bathroom is not well clean, and the noisy environment.

Good

I wouldn’t stay here ever again!!! The only thing nice was the lobby & morning staff.I only stayed 1 night. I should’ve saved my money and slept in my car. The sheets were DISGUSTING ! They had all types of stains. The chair has someone ass cheeks imprinted on the seat of the chair & a wet carpet smell. So I went down and got another room.It was no better, well no ass cheek prints anywhere but still were stains and smelled like wet carpet again…. Went down and got new sheets and towels…. Still dirty. I slept in my outside clothes, which I never do…. The night clerk was rude and impatient… never apologized. Never have to worry about me or my family coming back. We weren’t welcomed anyway.

Location was great. Fridge didn't get cold . Toilet once flushed, he stayed making noises The bathroom sink was stopped up. The bed was listed as queen size but was a full and hard as heck.

When I walked inside, I was simply amazed. The entire make-up of the lobby was visually pleasing, including the nice smell. There was an on-site security guard monitoring CCTV which made me feel secure regarding the exterior of the hotel. Renovations are ongoing but it doesn’t take away from what’s already present. Once the bathtubs get refurbished and the furniture gets an update, this close to home hideaway will be 5-star in my opinion.

In need of major upgrades. Bathroom toilet didn’t even work. Only stayed for a few hours and checked out early

Always nice and clean room and Hotel is Beautiful

My room was very clean and suitable. The only thing i didn't like was the early construction that was going on in the hotel.

Extremely Satisfied

nice stay for the night, really no complaints it could be a little more updated in the bathrooms

Quiet , very clean

I will come again.

Great value

This wasn't an accident, it was hate. I could understand it as a mistake if she had even the slightest amount of humility but she didn't. No apologies or even an excuse. I dont want to do business with a company who allows things like this to happen.

Second time here Great bang for the buck

The atmosphere is okay and the breakfast was delicious and well managed. Renovation of some rooms still going on. The TV control needs to be standardized to a better quality one and the strength of the router needs improvement as there was loss of WiFi at upper room in the higher floor. No microwave in the room.

The online rating was a 3 Star. I would give it a 1.5 Star. The lobby and halls when exiting the elevators make the hotel look like a 3star. However, when you get to the room its a 1.5 or 2 star at best. Bathrooms are poorly remodeled. Room was dusty. They only give you one breakfast ticket per room noatter how many guests are registered and the small breakfast buffet was was not put out on time.

Initially , I was concerned about the lock on the door. I returned to the front desk and Anna explained how to lock the door. She encouraged me to return to the front desk if her directives didn’t work. I really appreciated her taking the time to make sure I felt secure.

Excelente locación

This hotel is dirty,loud& unsafe

A little outdated, but I liked it.The young lady that checked me in was very sweet.

CLOSE TO EVERYTHING

Thank you

The rooms are under renovation. The carpet in the room was badly stained, as well as the furniture. The bathroom had mold on the ceiling of the shower area. The phone didn’t work. And the WiFi never worked on the floor I was staying.

Room and appliances are not well maintained.

No complaints. Enjoyed it with a 12pm check out which is nice. Would be nice if coffee was provided in the lobby though.

Did not recognize anything that was unique some change since the last time I was there but nothing really unique.

An average hotel. Has a great location and the are us safe.

What a beautiful hotel! Good TV watching options, plus a quick walk to restaurants and stores. I stayed during the week, so that may have been a better experience.

Room had used floss picks left on the floor and seemed poorly constructed. It did what it needed to do, but needs a lot of updating. There was also an event that went until 2:30 AM which was very loud, to the point where the music was heard over the shower noise.

Very affordable to stay

It was really nice. I only wished they had microwaves in every room, then it would be perfect!

Room 510, the mattress on the bed closest to the door was TERRIBLY UNACCEPTABLE. I did not get any sleep on the first night. The mattress had a dip in the middle and I could feel the springs straight to my spine and upper shoulders. Terrible night. I had to share a SINGLE bed with my sister because of this terrible mattress. Also, our room was not cleaned the second day. Otherwise, it was a good stay.

Our room had many carpet stains, the bed had a visible dip in the center, the bathroom water smelled of rotten eggs and there was rust around the shower doors and fixtures.

.

Checkin was rough. Male at checkin was rude. Mold is on the ceiling, shower leaks at faucet. Feels like we were put in a room that is under construction . We were assigned room #307. Metro Point, Carrolton, MD.

The rooms are very dated. The lobby is its best attraction. From the key cards that doesn’t work, dated furniture to the tv and doesn’t have a clear picture. I would never be a wheelchair from here again.

Very nice

Proximity to stores

Location, price,staff Water didn’t get hot, confusion on ordering food. Broken ice and drink machines. Found previous customers jewelry on the floor. Which mean somebody didn’t vacuum.

The room had visible mold on the ceiling, the refrigerator did not work and the tub liner was peeling. In addition, the desk was dirty and there was a noticeable odor. The staff did their best and I was able to get a refund but this place should not be used when in the area especially if they have health concerns.

Terrible experience dirty room, dirty towels, construction working under my room working late, roaches in the bathroom

It was ok

The front desk staff was very helpful upon my arrival and departure.

I booked this room for an overnight stay because it was close to my friend’s apartment who was moving out of state the next day. I didn’t check in until10:00p.m. It was dark and grungy. There was an event going on when I checked in. I asked the clerk if there was a vending machine on my floor, he said yes. Get to my floor and find the vending machine and ice machine out of order! I went to all the other floors and encountered the same thing! The furniture in the room was old and dated!! The towels were more beige than white! The tub/shower combo was peeling!!! I will never stay at this place again.

The furniture was very dated and not clean the floor had a huge sticky spot the carpet had scene better days. Bed was comfortable. Hallway smelled great. Bathroom was good.

I didn't get my refund due to your system abd and not being able to speak to a live person.

Very poor quality w limited supplies

Nice place to lodge

The hotel was ok could of been better the housekeeper never knock on the door not once to see if we needed anything the hotel needs to actual invest in real bedding the the too suppose to be cover looks like a old shower curtain and to top it off no microwave in the room unexpectable

Very bice

Clean, nice staff

Nothing bad to say really…. Went for 1 night stayed for 2…. Says it all…recommended.

My stay was great got the relaxation that i needed

Neat and welcoming

We have stayed here numerous times and have issues with tv not working properly. Have had remote changed as well as having complete tv needed to be replaced

The downstairs area was very nice and appealing Upstairs smelled, downstairs smelled new and fresh and had aromas. Upstairs had horrible pungent smells.

It was a good stay breakfast food was good

Had to have remote swapped out, room phone didn’t work

Beautiful environment, clean and well managed. Complimentary breakfast is good, lunch and dinner is also very nice. I love Metro Points Hotel and it's just a home for me.

Very professional and nice

The tv had to be replaced, picture was fuzzy. The hot water didn’t get hot

The hotel room itself was old and just OK. The shower didn’t work, the entrance door to the room is very hard to open and close, the air conditioning unit stays on all the time, overall just not a good place to stay and it’s not worth the money that they are charging for the room, right. I will not be staying there.

My go to hotel while staying in DC!!

People are telling me that the room has bad carpeting, but the room smelled like rodent urine.

Overall ok

Ok

A little dated

I'm enjoying my stay over here at Metro Points Hotel and I have no reason to complain. I pray that they should keep the good services.

Great place to stay.

It was fine

The property was clean and smell good.But staff need to improve how to welcome customers

Hotel is clean and staffs are very helpful and encouraging.

Nice place to revisit

The staff was very polite and helpful

The Hotel is old. On internet pictures and the actual big difference

The lobby was very well out together, and so was the dining area. The room was way better than I expected!!

The beds were terrible and old!! The springs were noisy and kept waking us up. The lobby smell was way too strong! It was a dingy hotel.

Great

Property was clean and well maintained. My only criticism is the heavily scented air freshener that pumps through the ventilation of the entire building. Thankfully it is not present in the rooms or we would have checked out. I’m not sure if the purpose is to mask another smell, but it’s cloying, artificial flower smell was overpowering and intense.

Older hotel but still very very nice

Near metro station and restaurants near by!

Clean

The staff was super friendly and nice Was there for a concert and this hotel was close to the venue. Room was super clean and quiet, which was much appreciated after the concert!!! Check out was super easy too!!! Would stay here again and would recommend!!!

Tv all fuzzy and remote did n9t wirk used the one from my brothers room. Dust lamps ect. Otherwise great bed and pillows.

The locations was great and close to the venue i was going to. The lobby and and some other spaces were newer and fine. The room was just ok. Most of everything was old. Beat up furniture, old bath tub fixtures, bath faucet leaked and dripped, shower lever was loose and coming out of tile wall. The furniture in bedroom was old and damaged, and air conditioner until buttons did not work probably, were damaged and could not be read. Tub did drained very slowly while taking a shower.

Beds very uncomfortable housekeeping did not bring more towels TV quality not good at all very staticky bathtub paint chipping shower pressure not good at all better all stand outside in the rain to shower.

Was a great stay

Great smell upon arrival in the lobby and great atmosphere

No Microwave in the room. Have to come down from the 7th floor to the lobby to access microwave.

Very nice stay, i would recommend it

They are currently Updating their facilities. Lots of walkable nearby necessities. Thku.

well easy walking distance to food and pretty much everything for everyday use.

Property is very old need updates

It was nice and the staffs were very welcoming.

All in all, the worst hotel I have ever stayed in. If I could give it a lower mark I would.

However, desk staff, when checking in after 9pm, was indifferent and inarticulate. They had shut off the automatic entry door, making entry difficult with luggage, until the security guard reluctantly opened the outer doors before leaving us to fend for ourselves with the inner set. The very nice lobby is filled with beautiful bouquets of flowers that, while lovely, permeated the room with a strongly cloying scent, too strong to enjoy. At the room (weirdly, the rooms are not numbered consecutively), our keycards worked well. Inside the room, the only thing lumpier than the mattress was the floor under the ancient, sticky carpet. Every bit of furniture appeared to pre-date the Reagan administration. Even the desk covering was embossed, showing the identity of another hotel at the capitol, that has probably been gone for decades. We ran out of tissues within a day, and no one at the desk would pick up the phone. Predicting that, I opened the toilet tank in order to adjust the non-operating flush handle. It flushed after I made the adjustment, but wouldn’t shut off after flushing. If price and this location work for you, this place is adequate. But, if you’re accustomed to more contemporary accommodations and a responsive staff, pay more and stay elsewhere.

1. Even if you pay for a reservation online, they will require $100 deposit in person. 2. You have to have a physical credit or debit card, no phone pay, no cash. 3. If you need a refund on the reservation day, there is no refund. Other then that, its perfectly fine.

Good customer service,clean,easy parking

I liked everything, I had no problems with anything. Everything is very nice and the staff is friendly

No microwave

Dirty

Checking was easy!

Shower did not work well at all. No pressure behind the water at all.

Overall appearance of the room was worn out. Cracks in the bathtub walls, shower head, handle and faucet were loose and falling apart.

I am requesting a full refund because the hotel was a mess, the fitness room was filthy, and it lacked essential amenities such as towels, wipes, and water. It was a health hazard. My room was never cleaned throughout my 3-day stay. I felt like I was in a prison. I complained to the front, but nothing was done. I must have my money back

There was so much noise and screaming from the rooms next to us. There were 3 families staying in 2 rooms next to us and 1 opposite side. Kids were running from 1 room to other and banging doors. Only after we complained to reception, it stopped. There is no way to contact the front desk by phone. We had to go in person to the desk at 12 in the night! to complain.

Worst room with old beds furniture and bathroom

I like the place, but need to change the tv .

They had an old Tv

The hotel staff is very friendly and helpful. However, the surrounding area seems unsavory and not safe. The hotel does have a very responsive and courteous security person. The hotel employees do whatever they can to make your stay safe and comfortable.

Pretty great experience here!

Very terrible old and bathroom had mole and beds wasn’t beds they were carts smell horrible like a baby pamper pewww.

Awesome stay

My go to hotel

My Go To Hotel

Even tho checkin was at 3pm ,,the rep couldve let us in early at 2pm,the room was ready,even tho she said that it was still in.midst of cleaning.

I was surprised how nice the room was

Good

This hotel provides a quiet and comfortable environment for staying with large sized rooms with a refrigerator, and very helpful front-end staff and daily cleaning service at a reasonable price. The hotel can improve by including microwave inside the rooms as most 3 star hotels do. Their is one microwave on the ground-floor for all the guests to use, and having a nonslip bathtub mat.

so terrible i left the premises as quickly as possible.

The bathroom was disgusting. The whole room was Was dirty it looks like it hasn’t been clean in a couple of months. It was the worst hotel I’ve ever stayed in.

A small staycation. It was peaceful, and I apprexiate the microwave to warm food.

Property is nice for the price, could use some renovations.

The staff is nasty poor customer service skills The hotel is not a hotel its filled with strange people which is unsafe and I was afraid to get out of my vehicle It has roaches the linen and upkeep of the room unsanitary and gross the place is worn. I do not recommend anyone to stay at this place because it’s not a hotel. This place was advertised as a great place to stay which is untrue. I am requesting a full refund

The place is filled with unsanitary people and it’s not a safe place to stay. I want my money back.

I’ll stay here again.

Everything was nice but the ice machine wasn’t working.

All the front desk staff I met and talked to were very friendly and professional. They answered my questions and addressed any concerns I had in courteous, caring and professional manner. Any housekeeping needs I had were taken care of by the housekeeping staff in timely manner. Overall my stay was good quiet and restful.

Always a nice stay ehen I visit the DMV. The entire facilitybis clean, the beds are comfortable, and transportation is provided to the National Harbor are.

The bed was pretty comfortable

It was clean inside and easy access to the building

I didn't like anything about it besides the location. When I saw the front door windows dirty I knew it was going to be bad and of course it was.

Water in elevator! Sliding door entrance locked! Peelings on wall surfaces! Vending machines... Out of order!

Metro Points is my go to hotel when staying in the DC area, however, I called the front desk stating I will be arriving late on my already paid for/existing reservation. The front desk rep informed me that it’s no problem & she will leave a note under my reservation. Well, when I arrived to check-in, much to my surprise, the oncoming front desk rep informed me she did read my note but cancelled my room because she thought I wasn’t coming. At first she told me I would have to wait an hour for the supervisor to rebook the room but somehow she was able to override the system & check me in. Not a pleasant situation but I’m glad the situation was handled without further delays.

Good for what it is. Could’ve been more updated. Beds were fine for one night.

Nice clean hotel

Very nice hotel with lots of dining options on property and close by. Quite close to local bus, light rail and Amtrak

Highly recommended

Doesn't seem like any maintenance has been kept up with this place. Shampoo and conditioner was used when i arrived. The bathtub looks like a cracked egg. Every time i went to the front desk, there was no one to be found, and with no service bell, it takes them a couple minutes before they realize you're there.

Interior needs updating.

In my room had bed bugs in it. They was coming out the pillows. I pulled her sheets back there was long hair all in my bed like they never change the bedding. And I spoke to management to another room is an apologize or anything. Horrible!

Noire, Anna, and Devon are amazing! :)

Good

Management 😡

Room was dirty and stink. Not enough linen or soap. Customer set was awful. And the operations manager was rude. Water spots throughout the hotel like it flooded. Same water spots and mold from when I stay 2 days in 2022 through Hotel.Com. Rooms has mold and mildew still. They refused to refund me just like in 2022. It definitely wasn’t worth my money again.

Everything was very good and very nice for my family and I

Everything

Great

Walking distance to mall

Good

Hotel room was very clean. You get plastic cups instead if glass cups, which I like bc you don't know if the glasses are being properly washed. The hotel was fairly quiet. Hallways nice ans clean. Lobby was very inviting wirh a warm ambience. The room smelled clean. Only thing was the view was nor the best, had to go to another floor for ice, the soap for the room is soooo little and the windows don't open in the room.

Bueno

Good

Good for a night's rest. Fast and simple service. The furniture is very old and needs updating, especially the beds.

I got to my first rm & the tub was dirty. They immediately switched my rm. This one was a little cleaner but old & dusty. While taking showers, the lights would automatically turn off. I had to get out or move the shower curtain around for the light to come back on. I did not have rm service one day out of the 4 that I was there. They knocked on my door twice the morning of my check out for rm service. I had to use kleenex for toilet paper which was insane. I chose & choose this Hotel for convenience. However this will be my last time staying there. No breakfast as it said at the time of booking. When I arrived, I was told, Ihop is around the corner & you get 10 or 20% off. Show them your hotel key. I do NOT eat Ihop! The paint on the ceilings & walls is peeling. There is no way to plug up the tub to take a bath. I'm so glad that I went through Hotels.com for the discount. I would not have paid the face value as they tried to get me to pay then held $100 on my card until I checked out. They told me that Hotels.com made a mistake in their prices. That had nothing to do with me! The only positives that I can give is the location is convenient & blackout curtains helped me get sleep. I wish that I could upload these pictures but something is going on & it won't allow me to do so.

During the week. Its pretty quiet. My room was clean. Bathroom clean, linens was comfortable and clean. Nice size frig. There was a wait for the elevator because one was down for a few days. Staff was extremely friendly and my service call lto replace a door look was done in minutes.. overall a good experience

this place had great customer service and was very good at helping me with my needs

My stay was comfortable and the staff were friendly.

The surroundings were great but the hotel did not serve breakfast. The toilet was messed up upon arrival, as a guest I had to fix it. The room decor is not up to date either. Its convenient although to get to everywhere in the little town its in. That was a plus.

Rechecking in was a breeze.

Being that the building is extremely old. The surrounding area is okay. The building is somewhat up kept. The staff, well if there was many here. Checking in was a little bit odd. Waiting 5-7mins for someone to come to the counter and for the person to look displease about working.

Everything was good except security issue.

I had a horrible experience the hotel is run down and should be shut down

No way to contact management for help. There was a violent event across the hall in the middle of the night and calling the desk for help was useless. I had to call the police myself

Thank you so much for your Good service 🙏❤️😍😘

Great restaurants close by.

Ive stayed at this property several times over the years and this by far was best in months..soon as i walked in the room . The heat was and it felt comfortable. The room was really clean as well as the carpet. It had a small frig which was is cold. Which was greatly appreciated. Im homeless so im not picky but wherever i can save up the money. I stay here.

Great hotel for the price.

N/A

The towels were dirty, the carpet is filthy, the shower is dangerously hot, partying is terrible, loud music from event on the main level until after midnight.

The staff very lovely. It was a major problem that the door to my room had a latch that kept locking every time I left the room. The first time, the maintenance person was able to open it quickly and said this happens occasionally. The next evening, I came back to the room at 10p to find I was locked out again. This time, the maintenance person was off duty. It took the front desk person (the only person on staff for the whole hotel) over an hour to find a maintenance person to open the door to my room.

A large police presence was there when i arrived. The clerk was obviously on something i waited in the lobby for several minutes while she was in the back having a intense conversation on the phone. The rooms look like they havent been updated or deeped cleaned in years.

Good