Holiday Inn Express & Suites Lantana by IHG

Excelente , bien limpio y la habitación estaba excelente y la cama muy confortable.

Very clean and nice N/a

Good breakfast, friendly staff, clean room and easy parking

We stayed 5/29 and checked out 5/31, there was no hot water the whole time during our stay so showering was not possible unless you like 70 degree water which is basically your supply temp in Florida. Staff couldn't help said talk to management. Laundry area had no lights by equipment, room safe didn't work, and thermostat on wall in room didn't work which created its own issues. I really have issues with the no hot water this isn't a home away from home stay with that and temp control in room being half working created issues as all the way by the bathrooms were not cool enough unless you pushed the unit to below 70 which was too cold by the unit. Laundry was coin operated so bring quarters because they couldn't supply $4 worth so we could do our laundry and had to get from local gas station. Breakfast was fine but had to wonder how they washed the dishes that the food was in? Probably why guess had paper plates instead of real plates but I could be wrong.

the hotel had no hot water for showers and they knew there was a problem and still charged like they were fully in service. Also my telephone in my room was broken and would not hang up so it kept making the noise like it was left off the hook I had to unplug it and all these things were brought to their attention and nothing was done. I t was the conversation at breakfast with my fellow guest.

Lots of options for breakfast. Quiet, staff friendly

The bed was very comfortable. The breakfast was also very delicious and better than I expected. Thank you. We stayed for 3 nights to attend our nieces graduation and senior festivities. 1. We did not have wifi (they said they were working on it). 2. We never got hot water (they said they were working on it). 3. The blow dryer did not work. Got another one only to find that none of the outlets worked in the bathroom. 4. Coffee pot worked one time and quit. 5. Only one or two outlets worked to plug in anything. 6. The last night we walked down in our pajamas at about 9:30pm, down the exit stairs because the fire alarm went off. When we got down there we were told everything was fine and they were sorry. Go back up. Honestly, I had never seen anything like this at any of the IHG hotels I’ve ever stayed at! Staff were nice and I heard them apologizing to other guests also.

One day my room stayed the way I left it. They do my bed and don’t pick up trash.

“I was the victim of a theft inside my hotel room. When I noticed that my belongings were missing, I reported the incident and asked the hotel staff about them. However, I received poor customer service and did not receive adequate assistance in recovering my belongings or a satisfactory resolution from the hotel.

I enjoyed my stay and it was well worth the value. I would recommend highly to all my friends. The service and attention I was very professional.

Elevator was broken without notice on Expedia, but our booking was non-refundable. We had to walk up to 3rd floor. Plus, there was roach in the room!

Clean room

The staff are friendly, helpful and prompt. Would have love a bit more food choices for the breakfast. I did not see cheese or jelly during my stay but the basics were provided. I would have like to have a free bottle water per day as well.

Happy with experience, will definitely come back. Staff were amazing!

Breakfast menu was great. Parking was decent. Room was nice.

Dirty bathroom. Toilet seat had been replaced and the new one was smaller than the toilet bowl. The shower floor was extremely slick and there was no non stick mat provided. Cover on the shower drain was not attached. I had to put it back over the drain.

Nothing

Exceptional

Very good

Superb

It was a pleasant experience staying at this property. I would definitely stay there again.

Breakfast is wonderfull

Weather your looking for short or long stay in the Lake Worth area. I would definitely recommend this hotel. Room was clean, breakfast was excellent, staff was wonderful.

the room was clean and the property was well taken care of

Breakfast is basic but good. Great place to stay for the price.

Breakfast menu was good. Staff was professional and friendly.

Staff is good, hotel is clean Stayed in room 308, bathroom needs renovation

Staff is good, hotel is clean Stayed in room 308, bathroom needs renovation

Superb

Breakfast was hot. Cheese/egg omelets, sausage, pancakes, etc. N/A

Breakfast was hot. Cheese/egg omelets, sausage, pancakes, etc. N/A

Everything Nothing

Good breakfast Insects in the bathroom

Good breakfast Insects in the bathroom

It horrible we had to leave asap Rooms smelled husband has allergies and it was really bad, one person working not fully trained -felt very unsafe-only a couple stations worked on tv and phone in room was dead It needs new management and a make over in the rooms -TVs should work and phones should work

It horrible we had to leave asap Rooms smelled husband has allergies and it was really bad, one person working not fully trained -felt very unsafe-only a couple stations worked on tv and phone in room was dead It needs new management and a make over in the rooms -TVs should work and phones should work

My only complaint is about AC unit. Filter probably need to be changed. Other than that, nice stay !

Other than that, nice stay !

Ok

Clean and comfortable One room needed a more modern shower. TVs needed more channels.

Breakfast was awesome!

Fantastic. Very friendly staff as well

Yes

.

Room was clean, staff was very friendly and accommodating

The room was visually clean but stunk terribly of stale body odor. Made it difficult to sleep. Last room available so could not change rooms. Breakfast was expensive for the cost of the room.

Good

Everything was so good

breakfast was good

The Hotel was recently remodeled but the management told us they only provide basic TV Stations and did not provide any streaming channels such as CNN, FOX News, Paramount and others so we were limited on what we could watch. Won't stay here again

Good

Nice hotel

The manager never checked on my experience in this second hotel room, so I did not have an opportunity to complain. I would also say the breakfast food is frozen and defrosted, rather than cooked fresh each day. You’ll see what I mean when they serve omelettes. On a positive note, the room had a powerful AC unit which kept me cool at night.

Choose to not stay here.

Had a wonderful 4 nights at the Holiday Inn. Beautiful pool, gym, great morning breakfast & friendly staff

Solid spot. Super clean and convenient. Stayed while my flight was canceled. Would stay again

Staff was very friendly.

Staff was fair at best

Friendly staff, very clean hotel and rooms. The free breakfast was very good. Great location.

The problem was the room that I got on Hotels.com was not the room I got when I arrived at the hotel. I paid for two queen beds and sofa. I recieved a 1 king and a sofa.

Staff was incredible.

First floor room was misty/mildewy smelling and extremely noisy with slamming doors. Staff could not accommodate a change in room or refund.

Surprise, this bathroom was also not handicap accessible. The shower was walk-in style with a low lip and I moved the shower chair from previous room. However, there was not enough room in the shower for my companion to get in past the shower chair. In addition, the bathroom itself did not permit manuevering the wheelchair at all. My companion could go straight in to the toilet and that's it. Also, addit'l towels were a problem, not found by staff. To say that I am not used this hotel chain falling short like this is being kind. In addition, our keys did not work the second night and after going back and forth several times discovered that the check-in staff had processed the key cards for only one night when it should have been obvious we were booked for 5 nights! In deference to housekeeping we did not have service the first 3 nights and expected clean sheets after 3 nights. This did not happen.

The staff was Very Friendly & helpful. The hotel was very clean. I enjoyed my stay & would have rated it a 5 star, but I LOVE Yogurt & was disappointed there was no yogurt for breakfast.

The room was large in comparison to other Holiday Inns I've visited. The cleanliness was good and the room was well equipped. Breakfast was fine.

Staff was great and we had a pleasant stay . It’s nice to see that management keeps up with the maintenance of the hotel . Unfortunately some other hotels do not .

Room, staff, property was nice. I woukd stay again.

Bathroom sink leaks Breakfast was horrible Go somewhere else

The bathroom was so dirty. The toilet bowl I don't have a name for. Customer service is -10. I called the front desk, the lady hanged up on me then I called 4 times she didn't pick up, I went downstairs she was looking at me like what.... I just went back upstairs. I didn't want any problem. I wish I could attach a pic of the toilet.

Dirty bathroom, horrible breakfast and outdated faulty key card system. Overpriced.

Staff is friendly. Breakfast is good but not too many choice. Only thing is the AC can’t adjust, a bit cold

Spacious, clean, and comfortable room—perfect for a short stay. The hotel is easy to find, includes breakfast, and offers 24-hour coffee. Great option for a quick visit. Please note that nearby dining options are mostly fast food.

Clean

Ues

This was a short stay. It was very convenient for my family and I. We are satisfied with our stay!! Rooms and bathrooms were clean. We did not come across any issues. Will recommend.

Staff were courteous, and the room was large for two queen beds. It was in a good location, just a quarter of a mile away from I-95 and a mile away from a bunch of stores. However, they didn't replace the toilet paper (at all) after room service, so we had to ask for it a couple of times and had to go at the front desk to get it. They didn't replace the same number of towels after the room service either. The pool was also inaccessible, even though the front desk manager said it was open. I tried to open it with all my force, but couldn't open the pool gate. Yes, I could've broken the pool gate, but I don't want to do that, of course. The breakfast was meh. I barely eat anything; all I eat are scrambled eggs and sausages. Holiday Inn is my first choice wherever I go, but this one wasn't up to the level I am used to.

Menu was fresh, breakfast good, Parking medium.

Nice staff, clean room, and plenty of parking.

The breakfast was fresh and the area was nice. The staff was cordial and friendly. The room was comfortable and safe. It needed a few things and replacements in fixtures and the shower leaked on the floor, warped the door and it needed replacing but it got the job done! The elevator was fast. We were thankful for a clean room.

A one-night stay for four people in a suite room. The hotel and the room were clean, and the breakfast was good. I recommend it.

Yes, room was clean. The front desk was okay . The kitchen lady Cindy is the nicest person I ever met.

Wonderful room and friendly staff. Nice breakfast

Room was clean... Front desk staff was attentive.

Phone and fridge were not working

The room was clean it served a pretty good breakfast the staff was courteous overall well worth the money

The room was clean and remodeled, but the Microwave didn't work and they replaced it. Also, the Blackout Curtain didn't work. Other than that, we were very satisfied with the hotel.

This was my second time using this hotel and each time there’s always something wrong. No batteries in the tv remote to not having enough keys. Only to go up to my room and the one key that was given to me doesn’t work. Plus they hold 150$ on your card and it doesn’t even release back to your bank for 3-5 days. All the while they tell you that it’s released as soon as you check out. Rooms aren’t worth the kind of hold.

Comfortable clean room

The room

Ordered dirty

Great amenities and clean and building in good shape.

It was great good service

Everything was great

Woke up too early didn’t have any breakfast. But started my day in there. I had to change my room twice because the first room. The AC was out of order the second room. The door was locked so they had to put me in another room and I had to wait for it.

The shower curtain was not great. It was too long and and causing trip hazard when taking shower. Also toilet was a cheap quality and did flush properly

I booked through Expedia while traveling and and put my location in as Palm Coast. This hotel came up as the third option in the list. I am not familiar with the area and since it was the 3rd listed I didn’t even think to check it so I booked it. I mapped it and it was over 3 hours away from where I was and I was ready to stop for the night. I immediately contacted Expedia and the agent was extremely nice explaining that it was non refundable but would contact the hotel to see if they would accept the waiver and cancel the reservation. After 3 phone calls and no answer the agent raised an emergent issue for the team to continue to contact the hotel and I received a message the next morning that the hotel refused to cancel the reservation. I understand non refundable and it was totally on me for not checking and rechecking but did it really financially hurt this hotel to lose $158?? We travel A LOT and Holiday Inn Express will not be getting our business again! It’s a shame the almighty dollar is more important than forgiving an honest mistake!

Great service

Clean room staff was amazing. Breakfast was on point.Tierrah was who checked us in she was very welcoming. Definitely will come back.

Breakfast service was disappointing. Although breakfast was advertised to start early, on Saturday only eggs were ready by 7:30 a.m., and the juice machine wasn’t working. In contrast, Sunday’s breakfast was fully stocked, showing Saturday’s limited options were not typical. I booked this hotel so my son could rest well and have a full breakfast before his sports tournament, but the maintenance issues, cleanliness concerns, and breakfast service failure made for a poor experience. I have photos and a video of the issues and respectfully will be requesting a refund for this stay.

The bed sheets smelled awful. My car was hit in the parking lot.

Clean rooms excellent staff Gregory, and Kia are excellent staff very friendly and helpful upon checking in and any questions always had a smile on their faces. Breakfast was excellent along with the staffing for it… would highly recommend this place to stay.

I was happy with the place

The staff was superb. However, there were slamming door noises early morning, late at night. The bed was very hard. But truly, the staff made up for it. It was not their fault.

Friendly, helpful staff, well maintained for an older property. Great location. Breakfast typical Holiday Inn Express breakfast, but very clean area, staff keeps food stocked. All staff seem to like working there and help customers.

Great!

I was killing various kinds of bug each day / night of my stay. Would have not normally booked and HI, but it was closest to where I needed to be. Next time I’ll drive the extra 15 minutes. Friendly desk staff, terrible property.

Very nice

I stayed one night. It was quite and clean

Gregory was great at check-in. Was above and beyond helpful. The only negative thing was the toilet ran all night long and issued a high wind might have kept me up if I hadn't been so tired

We came into town for a concert and to see some family. We got in super later after our car was damaged in the parking lot of the concert and no one stuck around or left info. To say it was a rough night is an understatement. Tara at the front desk was incredibly patient and helpful and made sure me, my significant other and our 4 children were well taken care of and could get a a good night sleep comfortably. We are extremely grateful for her kindness.

It was a good short stay. My only issue was that someone tried to enter the room an hour before check out time.

The morning after checked in; I realized I slept with an open door. The door seems lock: but with a little push it opened. I called the front desk to report the finding. The manager came then moved us to room 331. Room 331 was worst ... the door also doesn't lock, and no dead bolt. So we had to move back to room 222 even though the door was not secured. And the TV did not work during the entire stay.

Love this Location

Peacefully and friendly staff

Breakfast area was clean and well prepared

The food was ok bed ok but it was clean and the manager of housekeeping treat us very bad no education she need to go to school to learn how to treat a guess that place had a cockroach

Phones didn't work. Card reader didn't work. Tvs didn't work. Changed rooms TWICE. Fake fire alarm for burnt popcorn. The guy was acting like he was on meth.

Everything was really comfortable

Clean and the front desk were really nice

Very clean and upgraded.

Staff was great, room was clean and quiet.

Bed was comfortable, room cleaned nicely. However, there was only a small of body wash was in the bottle, and it was not replenished.

But staff look like not happy to help others As we went down for breakfast and they runout through omlette we call staff to refill she said we don’t have no more But after 15-20 minutes she was serving others to onlette little frustrated due to this

Would go again, however they need to improve on the breakfast.

Breakfast a little on the too healthy side. Egg-white vegetarian omelette only egg choice. Good bakery items.

Reserved a king bed suite. Nice sitting area along w the sleeping area. Very clean and well taken care of. The cleaning staff, and front desk gentleman were the best! Very helpful with anything you needed. Will stay here again! I do have 2 suggestions; need more shade in the pool area, either more umbrellas or a sun sail. Also, higher toilets. Lol. Shocked my 70 some year old body the first time I sat down.

I usually don’t post reviews limited time, but I must say this was horrible, I booked this hotel for me and my workers and their room had about 6 small roaches running around the walls ceilings and floors I had to see it to believe it. I would not recommend I was fooled by the 8point review score. Most of all sadly property manager told my workers to remove their bad review or he will not refund. Lucky being a gold member for years and proof of what happened Expedia gave us back a full refund at their cost since hotel refused to refund I’ll make sure all my friends knows to stay away from this place!

I didn't like that when we went into our hotel room, the lamp was missing light bulbs. The ceiling light in the bathroom needs to be repaired, but other than that it was fine

I recently stayed at this location & had a horrible experience. The front desk staff was kind upon check in. I reserved a two queen bed room & when I opened the door to my room, my family & I noticed a strange smell, followed by a hat that must’ve been left by someone & garbage on the desk of the room as well garbage in the garbage can. This room obviously wasn’t clean. The front desk was kind in helping us move to a king bedroom with a couch sofa bed but this room had no extra pillows or sheets for my kids who were sleeping on the sofa bed. Again, my husband had to go back downstairs to speak with the staff & get the extra pillows & sheets. However, this time our room was clean. This hotel is also very easy to hear all kinds of noises. We could the lady next door to us on the phone yelling & cursing the whole day & around 6:00am we could here

Wasn't able to check-in at 3pm check-in time because the available rooms did not have towels in them. Had to wait 15mins after to request to be checked in because room was still not ready and I had prior engagements planned so I was on a time limit.

Mucha disturbio del cuarto del lado y el desayuno estuvo pobre

No complaints, perfect location for what i was doing.

The service

Great breakfast

The customer service couldn't have been worse by the early morning front desk person and the guy who was preparing breakfast. Four people were trying to get something to eat coffee whatever before the 7:00 hour. And they were just horrible to us. It would not have hurt them at all to be a little more courteous and it put the cereal out early it was sitting 4 ft from the door. I had a meeting at 7:00 had to get out of there beforehand. I will be back in this area for similar meetings in the future and do you think I'll be staying here?

The staff was very friendly. The hotel manager was very interested to know how my stay was going. My room was going through a renovation that was not completed: toilet seat falling off, leaky sink, shower stall requiring caulking. Over my 10 night stay, only once was there a breakfast menu change.

Great customer service!breakfast was also good. Don’t expect a great hotel for the price I paid. Good hotel overall!

Everything is good

The noise was ridiculous. Between our neighbors and the work crews in the hallway before 8 am was ridiculous. Don't go here if you want to sleep!

Staff not very kind

Holiday Inns are usually fine, but this is the most ghetto one ive ever seen. Most of the Staff was uninterested in being there & I had to interrupt their cell phone conversations to get their attention. Room had a horrible smell, and bathroom sink didnt drain. No towels by the dinky pool. Neighborhood is sketchy. So glad we were only staying 1 night. Spend the extra $50 & stay somewhere nicer.

Very clean updated rooms. Nice.

It took the water about 15 minutes to warm up.

My only issue was the toilet paper holder was falling off the wall and the toilet seat was not secure.

Very nice staff. Even though they’re under staff

Great overnight stay!

The women at the front desk were amazing. Very friendly and accommodating.

The 150.00 deposit for incidentals is too much.

Needs total rehab. Clean though rundown. Lousy neighborhood. 2 Star property.

Terrible staff rotation, there was never a manger on duty during the anfter and evening times until 7 or 8 am and employees on site were not able to assist me. Very unfortunate to pay in full for a stay and to wind up finding roaches in the bathroom.

nothing

We have booked many hotels through this site with the pay later at hotel option, but we have NEVER had a hotel refuse to honor the rates outlined in the agreement (actually doubled the rates from the booking) and then refuse to even honor the second night without saying that we needed to contact Hotels.com for them to verify things, which we were told is actually not within their power. We couldn't even get a refund and move to a different hotel without being charged the upcharged prices. Do not book this hotel. They are unprofessional and outright crooks.

No

Just okay.

Noisy, doors are not closed properly and every time someone closes the door of their room , the whole floor can hear that, so loud and disturbing.

Starting the week. 4/21/25. Super clean. Very nice staff

I spent a wonderful time

Everything was pleasant clean and service was nice

The shower leaked, the room smelled of mold/mildew and the parking lot was filled with containers. I was shocked the a/c actually worked.

The staff was tentative if without any pleasantries. The room was not up to the standards of the chain or the price. Cleanliness and tidyness was on par with a 1 or 2 star motel.

Amazing

Quite & clean hotel,at the check in kind of something smells,otherwise okay.

Nice

I love the place

Filthy hotel. Ac doesn’t work. Tv didn’t work. Shower isn’t hot. Staff is useless and not worth the trouble.

Nothing special.

Stay was ok but we paid thri hotels.com and was charged the total again by the hotel. Currently disputing charges with credit card company

Great

I like the view I see when I look out the plane.

We enjoyed our 2 night stay. Bed was very comfortable, staff friendly and ample parking.

Front desk staff top notch. Delay in checkin, but gave us a little bag of water and cookies for the wait. Computer issues. Good Jo and cold breakfast. Very comfortable bed and pillows.

Elevators broken/super limited parking/staff is useless/Manager never available/Billing issues!

Parking was difficult as the hotel had large storage containers taking up a great many parking spaces, yet the hotel did not adjust their room rental accordingly, this made for customer difficulty in parking when coming back from dinner late. Placing revenue over customer satisfaction is not always the best choice.

price good

We stayed there as we had stayed several times before. Did not feel real safe this time. Looked like there were people outside sitting around the building. And the elevators did not work and we were on the 3rd floor. People were not very happy that the elevators did not work until Monday. We were there on Saturday. Will not stay again.

Elevator was broken and we have to go to top floor via stairs bathroom leaked and smells musky but staff was extra nice

Nice and clean. Friendly and professional staff. Pool area could use some work.

The room was ok. The elevator was out of order for the length of our stay. We had to carry our 50lb bag up 3 flights of stairs. Parking was extremely limited our first night; not helped by a large number of spaces being taken by multiple huge storage containers. Our room was clean but little effort was made even with a tip. We were there for a family funeral and all we wanted was simple place to stay without any issues. This location didn’t quite meet that goal for our brief two night stay.

The only problem during my stay is the elevator stopped working. I did see a repair man there twice, but he failed to fix it.

.

It was great, only the elevator was OOS..

Friendly staff

The room smell like mildew, the tv wasnt working, there were some weird stains on the walls in the bathroom.

i cannot say enough about the friendliness of the staff. they were super, always making sure we were happy and taken care of. super people. rooms wereclean and spacious.

Wi fi down 4 days. Pool area inconvenient and not well kept. Door safety latch broken in room.

Clean and quiet. Very friendly staff.

Staff wasn’t helpful

Breakfast -Night Table drawer broken and Shower Hose was loose which converted in wild snake when water pressure was high.

👍

quiet，easy parking

It was great stay

Didn’t get a chance to stay. The door didn’t lock on my first room. They gave me another room that the key card didn’t work to that door. Front desk guy was never at the desk had to wait 5 mins for him to return. No one offered to help so I asked for a refund. All of this took about 45 mins starting with check in.

Busyness

The hotel needs a complete renovation. The bathroom was grubby in the corners.

Very good

When we arrived and got up the the room we were treated with a pile of yellow and brown towels as well as paper bags full of trash and alcohol cans from the neighboring room. This was not something you want to be greeted with after a long drive. We walked into our SMOKE FREE room to a very strong cigarette smell as well as a strong marijuana smell. It was late at night when we arrived, so we went to sleep to deal with it in the morning. The next day comes and we go down to the front desk after seeing the towels have not been removed, however the bags of trash had been, to bring up our main concern. The cigarette smell as I have a smoke allergy. The woman at the front desk told us “you are leaving tomorrow as are the occupants of the room next to you. there’s nothing I can do.” Not what I was hoping for. Both rooms have a no smoking sign outside the doors. We were kept up the entire night on 11/13 into 11/14 due to the neighboring occupants fighting the entire night. Screaming and yelling, Banging on their door to get back in and slamming the door to leave in anger. I’m sure this was an issue with the occupants but the lack of care that the staff had for our concerns is what ruined the stay. Our last concern was the Roach we found crawling around in the bed. NASTY. If you are going to stay and want a friendly helpful staff for any concern may arise I recommend looking at other hotels in the area as this one is not the one.

It’s a lovely place. I love the room, and the staff is fantastic, everything feels really nice here. My only issue is the location… it’s right off a very busy highway. While noise isn’t a problem, it’s not the most convenient spot for quick trips to grab food or visit the mall.

Great service, affordable stay! Breakfast was delicious!

Great staff. Location not the best but still great

The staff was friendly. The service was ok. The room was ok but the bathroom was not clean, the shower was very dirty and the shower door was broken.

Conditions of the hotel could use improvements and updates. But the staff was totally friendly and helpful.

Good

Everything was excellent food is very good the Hotel is very clean very nice staff the lady Shirley that works in the Dining room area who serves the breakfast is very professional and nice keep up the good work 👏