DoubleTree by Hilton Hotel Largo/Washington DC

I didn’t like the unprofessionalism of some of the staff.

Adrian was nice & super helpful. Breakfast buffet & staffs were great.

Exceptional

Parking lot was dark , young man that checked me in wasn’t friendly or helpful

Location Price was too much.

front desk was friendly and very quick no dislike

It was a quick stay but fine fir one nigt

That being said, the hotel staff was very nice, welcoming, and helpful throughout our stay. The manager was also kind enough to reimburse 2 of our 4 nights, which we truly appreciated. I just wish Hilton would invest in updating this property because it definitely needs renovations and better upkeep.

Very nice but they didn’t take the trash out or make up the bed’s. The sockets, didn’t work on the lamp so my phone was across the room at night. however they did leave a clean bathroom with fresh towels. I stayed two nights.

Great space. Convenient. Pay in-advance, if you can. The hold for guests using third parties is crazy.

* PROS: - Clean room and comfy bed. - Great restaurant and bar staff. Great drinks and music and tasty food. Very sweet waitress, bartender and DJ. *CONS: - Very indifferent and a bit rude gentleman at the front desk. He was not nice at all and seemed annoyed to have to assist us. - Very dirty and cloudy pool - No pool towels available and rude gentleman at the front desk said he would send additional towels but never did and never even apologized when we saw us 40 minutes later, walking dripping wet through the lobby post-swim. Smh - Horrible elevator tile work. Caulk and broken tile pieces looked terrible. Overall, the room and the restaurant/bar were the saving grace.. because of that, we MAY visit again in the future.

I reserved the king size room but when I got there there was none available.

Staff was not customer oriented.

The hotel all together was great. The staff were nice. The restaurant and bar had good food, loved the mega nachos. Will definitely stay here again.

I would say I had the best time there and look forward to using this services again . Highly recommended if you want quality and taste

Staff was very helpful and made sure we had everything we needed. Rooms were bigger than I expected especially the bathroom. Everything was clean!!

Quiet and relaxing with basic amenities.

fridge wasnt secure

Do not recommend staying there.

Great stay

Nice to stay

Adrian at the front desk made our stay great right away before we even checked in. His kindness gave me confidence that we chose the right hotel . Every staff member we interacted with was always helpful and greeted us with a smile. The decor looked great Front desk fresh baked cookies were very tasty. Really enjoyed my stay. The elevators broke down and we were on the fourth floor . Waffles for a breakfast option would have been great but overall nice hotel.

Adrian at the front desk made our stay great right away before we even checked in. His kindness gave me confidence that we chose the right hotel . Every staff member we interacted with was always helpful and greeted us with a smile. The decor looked great Front desk fresh baked cookies were very tasty. Really enjoyed my stay. The elevators broke down and we were on the fourth floor . Waffles for a breakfast option would have been great but overall nice hotel.

Breakfast was mediocre, only 1 elevator worked. Staff was amazing!!!

.

Nice and clean. In fact beautiful but it was overly expensive and the most uncomfortable bed I’ve ever slept in.

Great Stay

We didn’t eat or use the bar this time.

Decent price for the area but not at Hilton standards at all. Facilities not maintained, to include the lobby and elevators, and it just adds to the feel of an old hotel. The bathroom was crusty, drywall tape hanging from the ceiling, wires hanging from the AC unit. Staff was nice, the building just needs some TLC.

Outdated, minimally clean, misty odor

Poorly managed , did not reply messages.

The customer service was excellent however we had AC issue in our room it was immediately fixed which was in convenience (2 hour) nothing was offered for the inconvenience but overall, the stay was good

Hotel is okay but is definitely trying to be luxury when it really isn’t. Charging a deposit of the same price of the room per night is very had to be okay with. Details matter when trying to be a higher end hotel and lots of trim is messed up all around you. Elevator is falling apart. Pool towels extremely small and scratchy.

The rooms are renovated. They have no carpet on the floors now. So when your searching for a great room or place to stay you expect things to look the same as what your looking at. So I think you should show the rooms as they are. Overall it was a good place to stay. But for house keeping they need to announce their selves when at the door or coming inside a room. I order a set of towels and wash clothes. They knocked on the door lightly and placed the towels on the door handle. And before that they open the door with the locking handle on the door and could not get in while we was in the room but left the door open and did not shut the door all the way. ANNOUNCE YOURSELF..

Exceptional

Family friendly, clean rooms, friendly staff, accessible to Metro & Shopping.

Location and parking TV remote was first missing then found on floor under TV table by wall. It never worked right even after changing batteries. Makeup mirror light did not work correctly and had a huge crack in it. Worst was the AC heat system. Either freezing or hot and it did not regulate itself.

Location and parking TV remote was first missing then found on floor under TV table by wall. It never worked right even after changing batteries. Makeup mirror light did not work correctly and had a huge crack in it. Worst was the AC heat system. Either freezing or hot and it did not regulate itself.

The safe was very friendly but the hotel itself is a bit ran down and needs some upgrades. I would not stay here again.

The breakfast calls too much. Money the bar food not that good

Good service overall, clean room, great stay , would go back.

Friendly staff. Clean room. Convenient location.

Very clean breakfast was wonderful. Staff was very nice.

Had a great stay at this hotel… very nice location and area feels safe

Exceptional

The room was clean, and the staff was helpful and friendly. This hotel was what I expect from a Doubletree.

Iys average property.

did not use breakfast and bar. Other service was great!

Everything was clean, the staff was friendly and the esthetics were pleasant.

Renovated and very clean.

Exceptional

Loved my stay. The rooms were very clean :)

What I didn’t like about the property was our shower water did not get cold for 20 minutes. We were forced to take a cold shower and even after continuously calling the front desk with no answer. We just took the cold shower.

What I enjoyed about the property was the conveniency of everything had good spots close to where I needed to go and the area in general What I didn’t like about the property was our shower water did not get cold for 20 minutes. We were forced to take a cold shower and even after continuously calling the front desk with no answer. We just took the cold shower.

I loved this property because it was in a secluded location and they allowed me to check in prior to three. the room was nice and the front desk staff were pleasant and offered me suggestions to visit the town.

The overall esthetic

Friendly Staff and Good breakfast No exhaust fan in the Bathroom , Toilet papers were missing . AC was making noise in our room .

Friendly Staff and Good breakfast No exhaust fan in the Bathroom , Toilet papers were missing . AC was making noise in our room .

I didn't eat there

A lovely touch was the warm chocolate chip cookie on arrival — a small gesture that really made us feel welcome after hours on the road. The amenities were good and the location worked well for accessing Washington DC. Overall a solid choice for families visiting the DC area. Would recommend!

Nice

It was a very nice area. The staff were super nice and welcoming. Rooms was okay but definitely needs an update but it’s still good. We had a proble with the sink and maintenance came and fixed it right away.

They canceled my reservation at the last minute

The management team was horrible. My grandson and i played in the pool ( which was dirty ) with a nerf football alll afternoon with no problems. We attempted to go back around 6pm with the same nerf football and we were told that it wasnt allowed....there was no signs specifically addressing this issue. I spoke to the GM as well and he was worthless....he was in such a hurry to leave the property that he didnt even give me a good reason that a ball couldnt be tossed in the pool. He pointed to a sign that he thought would back him up but of course it didnt......poor management....the worst Doubletree i ever stayed at. The property was old and dirty

Broken elevator. Inattentive staff. Poor exit signage. Room in disrepair. Hidden fees.

Broken elevator. Inattentive staff. Poor exit signage. Room in disrepair. Hidden fees.

Very friendly staff, room was clean, elevator was shaky and hallways seemed little outdated and needed attention.

Clean room. Friendly staff.

Hotel was in a nice space. Its away from the busy roads but close enough where you could still take a quick2 minute drive to everything in the area. The chef for breakfast is amazing. Great food & service.

Nothing not clean No privacy, you can see through the room from the hallway because peep hole has no cover sheets had bleed with stains on them

Nothing not clean No privacy, you can see through the room from the hallway because peep hole has no cover sheets had bleed with stains on them

Had a bad smell. The elevators were all messed up. The rooms were also outdated. Wasn’t worth the price in my opinion.

Friendly staff. Quiet. Clean. Great area!

Clean room | helpful staff | easy checkin

Comfy beds...excellent showers.

The room was super clean and staff were very friendly.

Room was very cleaned and full of the room amenities for you to enjoy

It has become one of my favorite places to stay for business over the past few months. The good news is that they’re renovating, so the rooms now look modern with wood floors and removed popcorn ceilings. The bathroom is also slightly newer. I was pleased with the refresh. Rooms are always clean and comfortable. The staff is consistently pleasant. This was the first time I was able to try the breakfast; it was just so-so. The options were okay, but I wasn’t thrilled. I will say I wasn’t crazy about this stay due to the noise from some other guests on the 6th floor. On the first night, it seemed like kids were running all over the floor, knocking on doors late into 2 am., waking me up twice. The second day, it felt like I could hear someone two doors down from me shouting on the phone. I’m not sure if it’s because of less insulation or what with the removal of the carpeting. Lastly, there was no glass door on the shower—just a makeshift shower curtain—and the water pressure was low with lukewarm water, which I’m assuming is due to renovations (giving BOD). Not my favorite stay this time, but overall, it’s better than some other hotels in the area for business travel. Hopefully, next month will be better. Also, I appreciate them letting me check in early.

Super great

⭐️⭐️⭐️⭐️

The hotel was great. The room was clean and comfortable. The front desk staff were phenomenal and friendly. There was one young lady who went out of her way for us while we were there. She was so professional, kind and extremely helpful. The food in the restaurant was very good. I definitely recommend Double Tree Hotel and I will be going back again.

It was great.

Could’ve been cleaner. There were roaches in my bathroom and I emailed the hotel about it and sent them pics/videos and they basically said oh well and that the rooms are pre-checked prior to check in. So they not doing anything about it. I also seen a big ass rat roaming on the restaurant patio which was below my room and I looked out the window and seen it. They’re trying to deny that as well. Will never stay here again

The room was dirty. They were box in the room and recorded a video that I have. I honestly believe that I need a full refund and I’m also very encouraged to put this video on the social media so people can see how dirty Doubletree in Largo Upperman is dirty.

room had a smell, heater was loud, fridge leaned drastically to the right, hdmi cables on the tv didnt work

The room was very nice. The building was having some renovations done, but it wasn't a hindrance to me. The only reason that I can't give this a "5*" rating was because I wasn't there long enough to partake of any of the amenities. I had no interaction with any staff. I was there for less than 12 hours. Just enough time to get some rest before heading back on the road. Can't rate what I didn't experience

The staff was very professional and welcoming. The rooms were comfortable and clean.

Furniture in rooms are old and scratch. Lobby is not appealing. Floors are not vacuum. Dining, lobby and bar area furniture are torn and stained and need dusting on light fixtures. Need tie back holders in rooms for curtains since the heaters are right by the curtains. Pool smelled like chlorine. Food was good for breakfast. Need to clean serving items. Finger prints all over. Construction in the lobby and not covered for dust and debris Over all I will stay there again.

Service was good but this is an older hotel. One elevator was down and the check in service was also down. Good location but this hotel can use some upgrades.

The room was clean the bed was so comfortable. The front desk and staff was so welcoming.

Dated and run-down but sometimes it "is what it is" .. a cheap hotel room amd a bed to crash out in for awhile

A clean and comfy room. A good location.

Great

Always a pleasant stay

Clean room

Room was clean and the staff was very nice.

The room was very clean and comfortable

Yes

Staff was super friendly and helpful - rooms had good sound proofing. I could hear a party going on while I was in the hallway but didn’t hear it at all in my room. My daughter had a competition the next day so the peace and quiet was important.

Had a great stay. Room was nice and clean. Would stay here again.

The Bad…It snow Sunday and the parking lot and parking spots were still not cleaned up when we left on Friday. Very unsafe walking conditions for all guest.

Adrian at the front desk customer service was amazing.

Everything was good

Also called for drinks at 9:58 pm… was transferred to the kitchen. They did not pick up. Was put on hold and told they would come back and take my order. Several minutes later was told the kitchen was closed and sorry but I would need to come downstairs to the lobby if I wanted something to drink. Went for breakfast and was telling the hostess or woman managing breakfast that they were in need of more coffee as it had run out… she said nothing in reply. Just looked at me then nodded as if to say “whatever”. When I said it again and looked for an answer she sai “fine”. I said “I’m sorry” as if to say what does that mean. She replied “Okay” with an attitude. The boys had a wonderful time. Kids are resilient. Also the cleaning staff was amazing. The decor is old but the cleanliness makes the space tolerable. I would not book again at this location. Customer service should be improved upon. I expected a Hilton experience but was met with minimal standards being offered. I have visited Hilton’s in Silver Spring, MD and received remarkable service. This visit was disappointing to say the least.

Loved food

Great

The room was good condition but there was no ice on no floors

The room was nice for a one night stay. The only criticism I have is that the room is very dim.

Clean rooms, amazing staff and the breakfast was fantastic

Room was spotless staff were amazing

Ok

The staff was not very friendly, the room was mediocre with torn chairs and damaged shower. The room was pretty clean and the heat worked well.

Great experience, plenty of parking, friendly staff

Yes

Pros: The staff brown skinned girl that checked us in was very nice. The hotel had adequate heat and coolness in the room, which was a positive coming from a previous hotel without any airflow in the room and extremely stuffy). The decor was very nice upon entering hotel lobby. Christmas aesthetics was nicely done. Housekeepers were also nice and polite. Cons: The hotel could use some detailed and super cleaning like bathroom shower head, vents, carpet etc. My thick comforter, I had to ask housekeeping to put a clean one on my bed, which she done with no problem, because the other one had stains on it. I told check in I was an Hilton member but they didn’t honor it because I was through an 3rd party but still didn’t offer complementary water that I usually get. Also, they ran out of complementary coffee, ice maker didn’t work on 5th floor. The fire alarm came on at 6:30-7 am on the morning on Sat causing us to have to jump up and run down 5 flight of stairs to the outside in the cold in our pajamas. The fire department never showed and when we went back inside there was no one to tell us to come back and that it was a false alarm.

Following the stay, I developed multiple red bite marks across my chest and back, consistent with bed mites or bed bugs. I have photographic documentation of both the bites and the bug found in the room, which I am prepared to provide upon request.

Always a good experience. Clean room & good location.

It was fake .

We did eat Christmas dinner and it was good. Special thanks to the staff for working during the holidays! Wonderful, Staff and they worked well together to make everyone happy.

Yes, everything was great

Courtesy staff from the initial check in until we checked out.

Great and relaxing

We were in town for the Commanders game. We had hoped it was an easy walk being only 1 mile away, but it was only 1 mile by air. It was almost an hour walk and the stadium traffic was crazy with the exit off of the highway backed up for hours coming in. I would stay here again for a Commanders game, but would make arrangements for a shuttle or something

I made a booking through expedia. when I got the confirmation, the dates were 1 day off. I immediately contacted the hotel and expedia. they both said they couldnt do anything. they took my money even though I didnt stay and I gave them notice in time to sell the room. bad business.

Great stay!

Good location near Commanders stadium. Room are a little run down and could use a deep clean.

Friendly staff and great location of attending a game and still wanting to see the sites around MD and DC.

Yes the room was spotless and housekeeping did a great job 👏

Good location

Horrible front desk customer service

Great Place to Stay, Good staff Nice Facilitie

It was amazing and I would definitely visit again.

Staff was very friendly. Rooms were nice and clean will be staying again.

Clean room nice stay

Yes they were amazing

Great

The staff was nice and the room was clean. My only complaint was that the remote in our room did not work well.

Comfortable.

Jjj

The staff was amazing and shower pressure was a pleasant surprise.

Yes

yes!

Cu vvbkj

It was 95° when we went into our room and then there was looks like leftover pizza pieces on the floor. And then someone pulled the fire alarm in the middle of the night. Very expensive for such a stay as this.

Stuff was great

The room and staff was awesome, they have late night snacks that are ok if youre hungry and they are surrounded by other restaurants if needed 😉 The wash clothes were a little to hard for my skin but thats my only complaint lol

Super good.

Great staff

Breakfast in my opinion is not Hilton quality.

Great customer service, Restaurant Great, and great Housekeeping Staff

Well I always have to pay 15 per person with food it’s not free but very good and I love the atmosphere there, very peaceful and relaxing.. I love this hotel

Room was great. The toilet was clogged.

We like the property. They need to turn air condition off in hallway and elevator. Also need new carpet in bedroom and public area it looks very old and not that clean.

Everything was awesome and clean

The staff was very friendly and the location is great, however the room is tiny and dated.

Everything was perfect

Digusting rooms , foul smell and rude manager

Everything was wonderful

Staff was very accommodating. My husband had surgery allowed us to check in early. Placed us in a room that was close to an elevator so he did not have to walk far. We are very thankful. We would recommend this hotel to everyone.

Clean room, staff was wonderful, breakfast was great, room was comfortable temp wise to sleep.

It was good

Classy Hilton standarts🙏

Jason was top notch and fabulous checking us in.

Clean hotel and outstanding customer service!

Great staff, rooms were clean.

It was clean

The ladybugs in the room

Great

Very nice lol

Great

Didn’t eat breakfast. Enjoyed my stay. Very convenient and comfortable. Easy check in and out.

The hotel lobby was clean and staff were friendly and helpful. I didn’t notice until I layed down on the bed there was yellow stain on the bedsheets. The hotel is in a quiet area, they offered a shuttle to the football game for $30 round trip but uber was cheaper. What made my stay great was the friendliness of the staff and the warm cookies they give out for free at the front desk.

Courteous staff cleanliness

The Best so far

My stay a

I was expecting some breakfast none was there.

Awesome stay!

Yes, clean room, excellent staff, quiet room

The room temperature was easy to set and maintain. TV had a minor disconnect but was rapidly connected.

Great Staff, friendly, kind, observant. Gratitude

Staff was swift to react to an air conditioning issue.

Nice hotel

Elevator was out of order at the time of my stay

Our room was nice and clean and the bed was very comfortable, very good selection for breakfast, the staff was very friendly..we will stay again!

Breakfast has fruits ans veggies which was great. The room need an update carpet looks old furnitures are not in great shape our lights keeps flickering.

Smh

The hotel staff was very helpful when I arrived, upon entering my room I noticed my bathroom wasn’t cleaned. The young man at the desk was not helpful at all even lied and said no more rooms were available, which was not true. The manager was called and she immediately apologized switched me into a better room, gave us free breakfast and free drinks at the bar. She was excellent even checked on us later. Overall my stay was very good. The hotel is tucked away which made it quiet and peaceful. It’s located close to restaurants and shops. And, the warm cookies at arrival were delicious. I definitely would stay here again.

Staff was the best!

Unfortunately, although the staff was extremely nice the property is not great. Definitely needs work. The hall and room smelled moldy. Hopefully they do a reno soon

Check in experience was horrible. I asked for early check in which they didnt do, then i kept asking if it was ready and she kept saying no. So i left to get coffee. My friend came in and got her room before me! And she booked a week after me! I told her i was Hilton Gold member too! Staff needs to be better trained.

Very aggressive, rude, and shameless manager, whom also stated he was the owner. Booked a room with advertised accommodations,. Upon check-in, told that I requested a room that I did not. Left within 1 hr. Safety should be included from staff. Now, fighting for a refund from Hilton.

Great place. Clean.

Need to improve on cleanliness

Easy parking and great staff

Everything was well kept and staff was very kind and helpful

Comfy beds. Ac didn’t work in our room. Fire alarm went off at check and we evacuated. One elevator didn’t work the other stopped working after dinner and we had to take the stairs. No toilet paper in the lobby bathroom and only 1 of the three sink faucets worked. The breakfast bar opened 5 minutes late which doesn’t seem like a big deal but everything was ready and the lady saw all of the soccer players standing there and she refused to open it so we could literally grab a couple things and go to get to our game on time (the reason we stayed the night there). We were late to our game because of this. The mirror in our bathroom was broken and should be replaced. The grout in the shower was moldy. They wouldn’t allow us to have any drinks in the pool area not even our yeti’s with water or a water bottle. Other than that our beds were very comfortable. Won’t be staying there ever again. Btw the restaurant we ate dinner that night and it was good.

It had everything we needed to be comfortable away from home thank you.

Property in not cleaned

Everything good

Tv had physical damage and hard to see Both elevators out of service and I have knee issues- only way to get anywhere is outside and around or through the pool area, which is a fall hazard Bathtub dirty Very noisy Pungent smell of chlorine Ac unit not working and heat option ended up with nasty burnt/smokey smell Staff were nice. Only thing nice

Need a laundry facility within the hotel

The property is very dated and in need of renovation and I chose it since it was closer to my sons university but I would not stay there again would not recommend

Clean room, great breakfast

The location was perfectly situated for the wedding I was attending but unfortunately we were greeted in our room with poop in the toilet. Although they moved us to another room, the front desk person seemed unbothered by the situation with no apology. Will never stay here again.

Yes

Great

The hotel staff is very nice. My room was very clean. The food in the restaurant is good, but not great. I was more than satisfied with the food service. It's a quiet place convenient to restaurants and shopping. My only dissatisfaction was with breakfast hours. I scanned the QR code on the TV. It advertised breakfast until 11am. They actually stop service at 9:30am. Otherwise, all was good.

Clean Room excellent staff Cold Air conditioning

Very nice room. Excellent service.

It would be nice to have a laundry mat at the hotel or one near the hotel.

The staff at the hotel was very friendly and helpful, highly recommended for everyone that like this area.

Clean

Yes

So comfortable for me and my kids.

The staff throughout the hotel and restaurant were exceptional ❤️. Safe area in surbuban business district. Very clean and comfortable room with all the amenities.

It was a nice and lovely stay…the room was neat and i had a really good experience staying here

Customer Service was excellent.

Nice

Good services

Great staff

Love Hilton !!!

Helpful staff. Comfortable bed. Swimming poolis heated but only barely, is tired and in need of an upgrade.

Loved it

Clean room

Location

Ok

Love it

It’s was loud due to a family reunion. The staff was great. The rooms are old and there was a horrible musky smell

improve breakfast I went down at 9 and there was nothing left

The service the people are all amazing definitely will like to come back soon

I love this coming here. Its clean, quite, and very homey.

Staff and hotel representatives were nice and accommodating!

The staff was very nice, friendly and welcoming. The hotel was in clean condition. I will definitely come back to this location

Friendly staff!

The Largo Doubletree Hotel by Hilton was a pleasant venue. There was a mix-up with my reservation that was made resolute by the Manager on duty, Ms. Nordia. The entire hotel staff was courteous, kind, professional and helpful. The room colors and accommodations were tasteful. The dining room options for breakfast and lunch/dinner were great choices and enjoyable. The short summer getaway at this location was a good experience.

Clean rooms, cold air conditioning, hot showers. I suggest a better curtain setup for wanting to sleep in but that’s not a must have

Warm cookies 🍪! Nice breakfast buffet. Clean room. Very modern with a comfortable bed.

This hotel is not up to a Hilton Double Tree standard. There was broken glass throughout areas in the parking lot. And a Saturday night party in the parking lot involving 3 cars, and about 15 people. An unsavory sight to see coming in with my young children and 80 year old mother in law at 10pm. Then to top it off housekeeping only made one bed in a very shabby way and left the other bed in complete disarray. In addition to leaving the garbage overlowing fron the small garbage cans provided. Oh! Let me not forget to mention that the hallway was swarming withabot 20 to 30 teenagers on at large group trip from Italy making loud noises while we were trying to sleep. I called the front desk to relay of my concerns and was met with an apology each time.This place has pronably seen beetter days. Stay elsewhere if you have the option to. How could I forget to mention the two baby roaches that we found in our bathroom immediately after check in along with the broken mirror with the jagged edge. The staff gave me another room that was suitable.FYI rooms are small

Very peaceful

The staff was amazing from beginning to end!

Very clean and comfortable. Older furniture but definitely doable. Customer service is A1!

Property is starting to show its age...probably due for some upgrades/renovations soon. Otherwise, things were clean and pleasant.

Convenient location with plenty of parking.

I used to use this hotel quite frequently ten years ago when my office was nearby, disappointed that the same worn sofas are still in the room

The property was conveniently located, however there was not adequate parking for paying guests. Two nights our of my three night stay there were events going on at the Doubletree and the sister property next door and both nights there was NO parking for paying guests. The second night I drove around for 20 minutes looking for parking before I finally had to park illegally. When I spoke to the desk agent, he informed me that he sister property had a large event and the parking was utilized but if I could WAIT for an hour or so, they told them their guests had to begin moving out. Also, the pool was disgusting; dirty with visible hair floating in the water. My grandkids were looking forward to swimming, but the pool was so dirty they couldn't. Additionally the restaurant ran out of breakfast both Saturday and Sunday morning. I will not stay at this property again and I would not recommend it to anyone.

Love love love it,

The parking situation after 6 p.m. was terrible.

The room I was assigned needed update due to the dated and poor condition of the furniture. I tried to meet with manager but was told by the front desk staff that he was in a meeting. I provided my phone number on Monday and have not received a call. Only one elevator was working on the first day arrival with a full occupancy. I was very disappointed with the service and lodging. I will never return to that hotel in the future. The furniture looked like a dog chewed on it.

My stay was wonderful. The property is well maintained. The king size bed was hard to get out of it was so comfortable!!!!! I will be back!!

Service was great. Hotel is beautiful. Good location from PG sports complex

The staff notified me that i could stream netflis before i booked the room and then when i got there i couldn't. Just a very poor experience

It was very nice. The staff was friendly. My son enjoyed his self for his birthday.

Good and solid to stay a night.

I was disappointed with my experience .Both manger and staff were rude and irresponsible.

My initial interaction was very difficult because I made a reservation and they couldn’t find it after speaking to a second person they help me there was not a warm welcome. It was kinda like OK. You’re here now. Parking was horrible.

Clean& welcoming

Very clean and comfortable. Staff were friendly and helpful.

Hair ball in shower

The rooms are small. Front Desk is nice and friendly but the Breakfast Staff are very rude and unorganized. When they open the Breakfast in the morning, half of the things are missing and empty. have to constantly ask for stuff like bread, coffee, etc. and wait for it to arrive. Staff needs to be better trained at arranging stuff before opening the breakfast to the guests.

Staff was super professional, friendly and helpful. Room was clean, roomy and quiet. Beds were comfortable and the best pillows and bedding.

Bar closed too early

I really enjoyed the pool and fitness center. The room was comfortable and the hotel is in a nice quiet area

Great Hotel

Staff was polite, the food was delicious

Comfortable and relaxing

Staff

On a cold and dreary day we arrived to the room and the ac was on high and took forever to warm up. Poor lighting, the desk lamp didn’t work not like that would have helped the situation, the room was dirty, the tv wouldn’t turn on and when I called the front desk a few times no one answered the phone. Lastly the tub was slick for some unknown reason and I fell and still in pain. I was very disappointed with this particular DoubleTree.

I loved that they had a microwave in the room. It was clean and updated. There were minor maintenance issues that could be an easy fix, like one of the lights in the bathroom being out, but other than that it was a nice stay. And OMG the pillows were so comfortable! I felt like I was sleeping on a cloud.

It was ok until the front office gave someone my room key. Saying the system was messed up. Promise to give me a 1000 point and I still have not giving them to me for let someone in my room with a duplicated key card

The front desk staff had a robotic vibe.

Booked hotel for kids soccer tournament weekend … lots of kids, front desk staff rude to kids, closed pool multiple times to keep kids out of it because they ‘are sick of them’. Other than a circular sofa in lobby by desk there is no where to sit other than rooms. They have a restaurant with seating but would not let us sit with kids to eat post game dinner before bed. Had a conference room that was ‘booked’ but yet no one was in it so finally let us go in there. Staff was rude, annoyed, restaurant staff and hotel staff telling everyone different things.

The property was really nice. Great pool was surprised they didn’t have a jucazzi..definitely would visit again

People select “PAY At Property” for a reason.

Great place to stay!! Very clean and close to shopping areas and highway.

Clean and pleasant staff

I like the room, pool, breakfast and the staff’s was wonderful

The staff waz fride

Excellent stay was able to easily extend my stay 2 times. Staff was super accommodating and made my stay lovely.

The front desk personnel were very friendly and helpful. There was one problem. I was paying for 4 rooms. The 1st couple was also charged for their room. The attendant attempted to reverse or cancel that charge but it was still charged to them. I haven't heard if they have received the credit yet.

We stayed overnight after the Sunday night Commanders game 12/29. The hotel was a convenient drive to the stadium, and our room was clean and comfortable. The hotel staff we encountered were unhelpful. We asked at the front desk what time breakfast was served, as we came in late after the game. We were told it was served until 10:00am. When we arrived for breakfast at 9:30am, we were told (rudely) that breakfast was over. There were not even cups out for coffee. It was a disappointing ending to our stay.

Good stay

The uncleanliness was the biggest issue along with the damage property items such as the broken mirror, damaged shower floor and mold.

We always stay here when in the area. Easy acces to many surrounding places. Never disappoints.

Tiffany at the front desk was exceptional customer service

Great service. Many options for dining a short drive away.

Very nice hotel and staff was very pleasant

I have yet to receive my points since two weeks of checking out

Nice place to stay, nice staff. Just one negative breakfast is awful and sometimes coffee also gets cold.

Breakfast Buffer was perfect, staff was friendly and very helpful with any questions

Pleasant and courteous staff. Well appointed rooms. Problems with thermostat in room and broken entry to one of my rooms caused some issues.

I have stayed at this location before and i am always satisfied with the service and the rooms. I appreciated being greeted with a smile and checked in by professional staff that seem to love their positions. Keep up the great work!!

There is no ATM on site. Otherwise the Double Tree met our needs.

Great service

Great stay!!!!

The staff was amazing! Super friendly and so helpful!

When i entered my room the heat was on full blast and it was unbeatable. The fridge was missing racks for drinks. The staff was very nice.

Just an okay place. Just

Staff was nice. Breakfast buffet was overpriced, definitely skip it. Looking at my bank statement they charged me twice for my stay and breakfast, so watch out for that. I'll be contacting them to get that fixed. There is a Chick FIL A just a minute or two away, which was nice when we needed something quick.

The room was clean but had a lot of damage to it TV had spots in it the Fridge dresser was broken which made everything fall out of the fridge. Ice machines didn’t work on two of the floors I checked

Loved that the hotel allowed us to check in very late and they still had warm cookies for us. The location was amazing. Groceries stores, shopping and restaurants all within 5 min radius. Room was clean. Staff was great. Loved having a refrigerator and microwave in the room. The only thing was that the ice machine didn’t work on the 3rd floor. Overall amazing hotel would stay again.

Great stay

Poor customer service on my first night

No