Extended Stay America Select Suites - Dallas - Lewisville

For a 2 star hotel, this was one of the nicest ones I've ever stowed at staff is very helpful. The rooms were very clean, they have full size refrigerators, the rooms are large. And there's a recliner in the room they have bathtubs, the desk is large, there's plenty of parking. And of course it's pet friendly

The staff, especially Ms. Vallery, was super helpful and kind. I ended up extending my stay at Extended Stay more than once because it was such a comfortable stay.

When we arrived, we were hoping to check in early, but not only were we told we couldn't check in early, we weren't even able to check in on time. To make matters worse, as we walked into the lobby, we overheard a staff member say, "Those people better not be here to check in." Hearing that as a guest was incredibly unprofessional and immediately made us feel unwelcome. The cleanliness of the property was also below expectations. Several areas appeared dirty and not well maintained, which only added to our frustration after waiting for our room. Once we finally got into our room, our key cards repeatedly stopped working. They deactivated twice during our stay, leaving us locked out and having to make multiple trips for assistance. One night, we had to call maintenance very late just to get our door opened. Overall, the customer service, cleanliness, and room access issues made for a very poor experience. We understand that delays and problems can happen, but the way they were handled was unacceptable. Unfortunately, I would not stay here again or recommend this hotel to others.

Location Bed bugs and rude management and employees

Location Bed bugs and rude management and employees

It was clean enough. Totally bare bones, but ok for the night. Friendly staff. Sketchy area with lots of homeless people.

No

Staff was friendly Cleanliness and needs extermination

Staff was friendly Cleanliness and needs extermination

The staff was great. No breakfast or coffee was disappointing. Room was fine, no complaints other than no coffee pot or coffee or ice machine anywhere that i found. It was close to where i needed to be and restaurants were close by.

The staff was great. No breakfast or coffee was disappointing. Room was fine, no complaints other than no coffee pot or coffee or ice machine anywhere that i found. It was close to where i needed to be and restaurants were close by.

We had to move rooms because the burner didn’t work and microwave didn’t work. Shower was closed so tightly I couldn’t open the water. Sticky floors. Loud bathroom air filter. Low cost bedding (not cotton). No community room. No kitchen items need to buy yourself (go to the dollar store or target discount). The thing that made me leave early was the poor WiFi even after “upgrading” it was still horrible!!! Just stupid back and forth blaming the other party and couldn’t not issue a refund. Unhelpful manager who was away and never seen on the property. Pros: some of the staff were helpful and nice. Good value if you have a one night stay and don’t mind bare bones. For longer stays go elsewhere.

Staff( front desk ) go into your room when you leave . Very unsafe

Exceptional

Kitchen appliances outdated .. no pots pans extra towels or linen unless u wanna pay extra bring ur own but staff is friendly and well mannered

Nice ambiance and cozy vibes!

Superb

Inside the facility it was pretty clean but most importantly my room was nice and clean. There is a little bit of a smell on the third floor where I was not unbearable but just not the nicest.

The help at the front desk was exceptional. She was very kind and friendly and even remembered my last name. Inside the facility it was pretty clean but most importantly my room was nice and clean. There is a little bit of a smell on the third floor where I was not unbearable but just not the nicest.

The room was fine, though no toiletries provided. It was quiet and comfortable. I was bummed there was no restaurant, no shampoo, and no hair dryer. I realize this is extended stay, so you're likely bringing all that with you. Also, there were many strange men approaching me in the parking lot, and I found that worrisome as a lone female traveler. There is nothing close by except Razoo's, so you have to have a car.

The room was fine, though no toiletries provided. It was quiet and comfortable. I was bummed there was no restaurant, no shampoo, and no hair dryer. I realize this is extended stay, so you're likely bringing all that with you. Also, there were many strange men approaching me in the parking lot, and I found that worrisome as a lone female traveler. There is nothing close by except Razoo's, so you have to have a car.

The staff is so friendly and helpful. 😊

That the vending machines prices were extremely high ...

Customer service is top notch, room is very clean, bed very comfortable. Manager Valarie made sure my check in was very easy That the vending machines prices were extremely high ...

Drunk woman roaming the hallway and seemed to be peeking in people's doors anywhere she could. She talked about looking at people and I'm pretty sure that she wasn't talking to anyone though she believed there were others. Called Police Dept one night and officer didn't see anyone lingering around the property or hallways. Figured I couldn't be the only person that had issues and decided to not report it again due to what I believe is a mental issue. Hope she can get the help needed. Other than that issue I think that y'all have a great property and very accommodating staff.

Drunk woman roaming the hallway and seemed to be peeking in people's doors anywhere she could. She talked about looking at people and I'm pretty sure that she wasn't talking to anyone though she believed there were others. Called Police Dept one night and officer didn't see anyone lingering around the property or hallways. Figured I couldn't be the only person that had issues and decided to not report it again due to what I believe is a mental issue. Hope she can get the help needed. Other than that issue I think that y'all have a great property and very accommodating staff.

Exceptional

Your web site and there site says 2 different things and I was charged 25 x7 plus tax for a medical assist service dog.

Very over priced. The smell is pretty pungent as soon as you walk through the door in the lobby. The rooms are no better.

My ONLY complaint is the amount of unpicked dog poop ALL over the property, it’s a shame that people can’t do better😞

Customer Service was excellent.

We usually always stay here and not they don’t offer breakfast and they have no coffee pot or dishes in the room anymore! And now they charge for pets. It’s just not the same as it was for 10 years.

I can’t stay there because my Canadian Mastercard was rejected because was a Debit card so I found another place near and they accepted

I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut down, I mean they close a metal shutter and lock it up. Thankfully I didn’t have room key troubles after hours. The place is pretty tired and needs attention. There is a two-burner stove top, microwave and refrigerator. However, the room has no pots, pans, glasses, dishes, etc. Most of the Extended Stays I have been in even have a dishwasher. I barely found the trash can hidden away. I literally had a soap bar and two plastic flimsy typical hotel glasses. NO coffee pot, no shampoo, come on, that’s basic stuff. The staff was pleasant and dealing with someone else’s decision to make this a bare bones place. I will never stay here again and I would not recommend it.

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I travel for work. Nice place, but offers no coffee, so I buy it in the morning. I enjoy the full size refigerator, and the cook top. Would like it more if they cleaned my room 1 once a week instead of every 14 days.

A great day loved it there. Everyone was so friendly.

Front desk staff very friendly!

Price high

Unfortunately there was a guy on drugs who tried to approach me at check in. Also there were a lot of strange happenings outside while waiting for my Uber to arrive.

The staff was very friendly and helpful. The room was clean with plenty of towels for our stay.

My room was so clean i never be in room so clean and you can smell the freshness so happy

Although I enjoyed this property. There breakfast is not breakfast. Muffins and breakfast bars is not breakfast its a snack for later.

Nothing.

Smell bad / towel not clean and smell bad / breakfast is not good

No like

It was okay the TV never worked called tech support they couldn't do anything so we stayed there 3 days without a TV working which is not a big deal but you know I'm going to spend that kind of money I want everything to work like it should but it's not the hotel's fault that the TV didn't work it was the service

Nothing really

Ok

Also the housekeeping staff made sure I was given whatever I needed if I was staying another day. Overall, this is a pleasant place to hang out whenever I need to.

Friendly staff that's service oriented.

Courteous staff; service-oriented; accommodating

Staff were all very professional. Great customer service & they were all very friendly.

I will come back.

Not a whole lot going on here. They have granola bars and coffee for breakfast. Soap, toothbrush shampoo and razors if u forget urs. Does the job but nothing fancy.

I asked for a Queen and got two doubles. Amy is great. Needs a bonus and a raise and I’m not saying it lightly.

It was pleasant

Good

I love the stay at extended in Lewisville Texas and they have very friendly staff that is wonderful and they are well clean at all times and I would recommend this place to my family and friends,now ,I don't like when the prices keep going up every week or two weeks since I have been here,I really don't understand that but I would give this place 110 per cents because it's worth it

This was a new apartment and I was able to be the first person to experience the room. I had a good experience

Nesha was great at the front desk and answered any questions i had. Exceptional customer service was provided. Brought my dogs and was given details and even treats for them.

Nesha and Claire were very cordial and helpful; a very nice, overall experience.

bare no table or chairs but the desk and desk chair. The room was half empty felt cold and uninviting.

I have staid here before in the past while attending training classes at the Ford Training Center. I have never had any issues before or now during my stay. I like its location.

The entrance was in the back of the building with no clear marking on the entrance side.

Rooms were ok. A/C didn't work great on keeping the room cool. Location was good

The place is good and the people is nice 🙂🙂🙂♥️♥️♥️

Great space to stay but one of the outside doors wouldn’t open everytime we used it when parking In the back.

Place was sketchy and the rooms smelled like cigarettes yet it was suppose to be a smoke free room.

Wasn’t very pleased. Seemed run down and not as clean as it should be smelled like food

There was no hot water during the day I checked in all the way up until 11am the next day. All the staff kept saying is everyone was showering at same time, not true I got up at 3am water was still cold and it was 58 degrees outside. No breakfast only kid sized muffins and old coffee Big Joke!!!!!🙃

$100 incidental charge! Shower head on side of tub. No coffee maker. No hairdryer.

So far so great. Plan to stay an additional 2 days. Quiet room.

Spider trapped inside closet light.

We were stuck in the Dallas Fort worth airport with no available flight for two days. This was the only available motel, so we were grateful to get a room. For this situation, the stay was fine. We had a room on the first floor, so unfortunately the upstairs neighbors clomping around was noisy. The motel is old and not real well kept. We had very old, but working stove, frig, microwave. We had to ask for dishes/cups. The beds were comfortable. There is a Mexican restaurant close by and it was very good. In the AM the hotel had grab and go breakfast items and coffee. I would not use this for a vacation spot, but it worked out well for our situation.

Did not like the slow service of front desk. I thought it was somewhat unprofessional. We didn’t like the fact that our towels were dirty and not changed out. We expected more from the bathrooms and overall aesthetics in room and throughout the hotel

Staff was more accommodating than expected. Always high spirited

Awesome

It was not in a nice section of town, and when I walked in, the first thing I saw was a large plastic trash can to hold (I presume) dripping water. Based on that and the people I saw inhabiting the parking lot, I left and forfeited my nonrefundable reservation. This is second time I have prepaid a hotel and found it did not deserve the 3 stars that it got.

Initial Staff at desk were rude, then the one that checked me in was very nice and helpful. Towels and linen seemed dingy, rust staing on fixtures in bathroom. Elevator looked like it had not been cleaned in months. Floor, wall and doors all dirty with stains.

Nice size room with little kitchen, desk for working, closet with hangers, bathroom, A/C, and TV. Location is good... walk to Target/Starbucks and a few restaurants.

When I arrived at this place less than 3 hours after I made the reservation they told me there was no reservation that they never received it and we would have to get with Travelosity to get my money refunded. So I drove home- All night!! arrived at home at 7am and when I woke up a few hours later and called for my refund they said that I had NO SHOWED!!!!! Im so mad!!! Almost $200 gone!!! They are CROOKS!!!! I have called 3 times and no one seems to believe us!!!

They booked my room and no availability. Front desk agent was rude. Before telling me i had no room she added me into there frequent stay program that i didnt want to join to begin with. I thought she was checking me in. Lobby area wasnt clean. Totally unhappy and definitely wont choose there again.

I was given a replacement key to the wrong door and when i entered it was a middle aged couple, mind you it was 1 am, asleep . I go downstairs and tell the front desk. The lady was nice but kept insisting that it was my room. I told her it was not. Called my co worker who was staying in there. Confirmed the room and had to be walked there to verify it was my room. Unproffessional and unsafe. Never staying here again.

Room was dirty and no outlets to use for charging! Blood stains on the bathroom sink.

No issues. Free coffee in the am.

Location was very good. Was accessible from I-35E at exit to Corporate Drive. Chain restaurants were within walking distance and others along the interstate access road. Staff were friendly and helpful. Had a laundromat with working washers and dryers.

This was an "Efficiency Room". There was not a glass, plate or utensil in sight. They has to be special ordered. There was no ice in the freezer and no ice machine on premise. I had to go out and buy a bag of ice. Requested a wake up call that never came.

Hotel was ok. Some staff were a problem. Check-in was too slow.

The front counter was rude and would not check us in

Front desk service was rude

It took almost 60 mins to check in... in addition to that she charges $40 more for whatever reason she explained. The next day, another person came and returned this back... I strongly recommend Expedia to unlit this facility. Thank you

Quiet and easy to access. No real problems with trash or parking

I left after the first night out of three and stayed in another cleaner better smelling hotel.

Bad service. We had no room and they could care less

Place is a dump my shower flooded the whole bathroom and was duct taped on. Upon check in the owner spent 22 minutes reprimanding and firing an employee at the front desk while customers waited and watched . Very unprofessional.

The hotel is in an excellent location. There is a Cajun cafe in walking distance. The room wasn’t clean( found hair and had some dirt marks on sheets) I was later informed in was in a “pet room” and I didn’t have a pet. I also didn’t let that you had to pay 4.99 per Saul for decent WiFi. I couldn’t even watch Netflix without it stopping all the time. I also felt it wasn’t safe. There was a strange man knocking at my door the night I got there and the next morning. I called the front desk and let them know. I wouldn’t recommend this hotel especially families with children.

We have stayed at various property locations for Extended Stay America. This by far has been the most horrible experience we have had. We arrived very late that friday night almost at 12AM and was told we should have checked in sooner by the night clerk. She attempted to over charge our credit card. Then was very rude about a deposit that was required to have on hold in order for us to stay at the hotel. We ended up having to pay a $100 cash deposit. No amenities were in the room. Once we were ready to check out that morning we were told they did not have our cash deposit and it would have to be mailed to us or given in quarters. We asked to have the manager contacted. Once we spoke with the manager he said he could be in by noon that sunday to give us our cash deposit. We returned at noon, no manager was available however the clerk did have $100 in cash to give us 4 hours after we should have received it.

employees were rude and were on the phone for about 10 minutes before they helped me, while talking about me in front of my family and i to the people on the phone with. also, there was an unexpected $100 deposit. “contential breakfast” was cery disappointing, only containing oatmeal and granola bars.

I chose this hotel for the kitchen, so that I could have plates, bowls, coffee pot in the room NOPE, NOTHING was in there you had to request it, why? That is why it is called extended stay for those reasons you want those items. I called to have extra towels brought to the room the front desk said, that I would have to come get them, the housekeeper does not come in until 9:30am and we can’t leave the desk. I was like what!! Well we had to stay at this hotel, couldn’t afford to go somewhere else because I would be charged for the room anyway.. well the whole hotel was dirty, if the housekeeper did clean and come in and work maybe the hotel wouldn’t be so NASTY!! On the water there was barely any coming out of the shower head and it was lukewarm like when you’re trying to give a baby a bath. I DO NOT recommend this hotel. when I told the front desk lady she had no care in the world, she was like I wasn’t aware of that, I told her I had pictures she didn’t even ask to look at them so that maybe they could correct the issues nope. Why see if the housekeeper could even come clean they come in 9:30 check in is at 3 what they’re going to stop “cleaning” the other rooms to “reclean” my room.. right...NEVER AGAIN. Candlewood Hotels is where I will be going back to!!!

1st you can check the cameras to see who went into the room cause it was there when I left. I dont appreciate staying at a place and my things were stolen. It is the managers responsibility to make sure that the people they hire are truthful. They are to turn in things that's left in the rooms because some people come back to get it. Just know that I will not ever go back to this hotel.

No problems or issues

It was close to the office for work, the people were nice and the hotel was fine.

The room smelled awful and the sopa was opebed and used and hair was on the tiolet seat. There was a used towel under the sink. Worst hotel in Lewisville. I would stay elsewhere

Accessibility from I 35 highway but not visible from thhere

Nice hotel great staff the kids loved our ladybug visitors

Sergio offered amazing customer service!

The staff is amazing the rooms are incredible quiet convenient

The room is always clean, amenities work and the Staff helpful and pleasant.

Property is old and run down. Very few outlets, no clock and poor television.

Price was right for the age and condition of the hotel

Great location for family visit, clean and comfortable. Only bad was just coffee (which was very good) & instant oatmeal for breakfast.

No toilet paper went to front desk and ask for more to it to hours later they brought a box of Kleenex

The hotel smells funny, staff is nice but the conditions of the hotel are bad.

Thanks to a great time .

At this hotel, correct me if I’m wrong, but on the card it states “folded linens” or something along those lines, which in indication to me, tells me that fresh sheets were not used for every new guest. Also, I noticed an ample amount of non smoking signs, which I feel emphasizes the issue they have or have previously had. I understand the reasoning behind every hotel guest being made aware of non-smoking, but when I turn in every direction and see a sign it’s rather questionable. The front desk staff were accommodating and friendly, but I feel the hotel itself is stuck as a vintage inn and missed the corporate Embassy boat on being upgraded/remodeled.

The bathroom an A Room cleaninsness A Staff A+ I would highly recommend this hotel. Not sure I would call this an hotel as theres no continental breakfast but you get a stove and kitchenware, dishware, fridge and sink to make your own so this Extended Stay at Lewisville get an A+

Clean and big rooms. Nice kitchen with full supply. Goood value for the money

I found a Strange smell in the room # 111, and Some Water was on the floor, looks like a leaking the water from somewhere , Report to the front desk,

We reserved a single bed room, but they give us a doble bed room but it was dirty because they did check the room before gave it to us! Online says the check out it was at noon, but it really was at 11 so the charged me a certain amount because we check out around 11:20!!! Not so good stay!

manager sergio, is the worst people there,,the oather ones were really nice...he dint wanted to accept my reservation from hotel.com wich i had been doing fir the last 2 weeks,,he kick is out and me and my kids end up on the streets getting wet..

everything was good..

They charge me extra $50.00 after I paid the room rate. The other hotels never charge me additional money.

terrible stay = unclean, breakfast is really just coffee and just muffins. they shouldn't advertise

The room had a Oder the tub was back up I saw some bugs in the room

Good price. Great location for the training center that I was taking classes at.