Homewood Suites by Hilton Dallas-Lewisville

Good hotel. The sofa bed needs to be upgraded

The size of the room was nice and the staff were very friendly. However the bathroom paint was peeling off quite a bit and there was a roach in our room. We notified the front desk when we checked out (we only booked the room for 1 night) and the staff member promised to notify the manager.

The location was a very great looking location. However among entering the building entrance C there was a very strong aroma that resembled the smell of mold. Once entering the suite I rented the aroma was extremely smoldering with the smell of mold. Out side of the angel every thing else was great!!

We requested a quiet room and the receptionist certainly put us in a quiet room. Despite the hotel was almost full, we didn't hear any noise once the room door was closed.

Upon checking in the staff only acknowledged my husband even with the reservation under my name. The walls are very thin and you can hear everything in the hallway and other rooms clearly. The rooms also have a strong unpleasant smell. We ended up with multiple roaches throughout our room including the kitchen, shower and even on our toothbrushes. We immediately checked out and asked for a full refund, the male staff member told me he could only do a partial refund so my husband stepped in and magically they could actually do a full refund. If you are traveling to the area there are much better options.

The hotel smelled good throughout our stay our room was clean & our overall stay was GOOD no problems

Nice suites, exactly fit our needs. There were many restaurants and shopping in the area.

The bed was alright. Sheets and towels were clean and comfortable.

The room was okay. Dirty dishes in the cupboards. We booked the room for 6 guests and were only given 3 towels. The pool was extremely dirty. When we got there the toilet in the room was clogged. When we called down for more towels we were told the staff is to busy and we could just go get towels ourselves! The staff is very rude and not helpful at all. The "complementary" breakfast was sub-par at best. Flavorless. Nothing like the other Hiltons we have stayed at.

Great breakfast and excellent services

The stay was ok but they don’t want to give you towels at all that was the only problem I had

The breakfast was good, there are so many places and shopping within walking distance. Afternoon snack of Fresh baked cookings free in lobby and the staff is super nice, along with room being clean and ample free parking. A Close drive to airport, I will always stay here when I in Dallas area

Location to airport and my business Carpet was weathered in places

The pool was runs down. The floor of pool was broken and my daughter got hurt because she stepped on the ground of pool. Was a bummer for kids. Kept them from swimming. The room wasn’t cleaned daily. And towels weren’t available daily. Had to ask for the towels. And at the pool they never had towels available. One of beds was uncomfortable, felt metal spring. And my hot tub didn’t work for the jets. We paid a good amount for these things not to be so great. The best parts of staying somewhere is for comfort.

Not a Hotel issue, but rather

I never used the kitchen, but it’s looked good. But I never neither found ice nor water to drink. The hotel is old but clean

I’m only glad they had free breakfast here. Other than that the rooms weren’t clean. I had to ask for “fresh” sheets cause the ones in the closet smelled like mildew. There were 2 HUGE cockroaches in the hall outside my room! The elevator right next to my room was broken so I had to take all our luggage up the stairs my myself. Then on top of all of that the pool wasn’t even open the entire week I was there with my kids! I was so annoyed because that’s one of the main reasons why I chose this hotel because of the pool and we couldn’t even enjoy it. I had to pay extra money to take my kids to another indoor pool. Very disappointed.

Clean rooms/suites with a decent little kitchen. The staff was really welcoming and the pool looked nice.

Roaches dead on floor in room. Baby roaches crawling on floor. Spiders on wall , cobwebs everywhere. I did not stay and was a non refundable. Went and checked into another hotel nearby. Worst hotel experience

Staff was nice but couches was too old and there were bugs in the room.

Good breakfast. Hotel staff are very friendly. Pool is pretty and well-maintained.

The property is getting rundown and the renovations they’ve done are subpar. We arrived to our room and there weren’t any towels in our room or dishes in the cabinets. We got a text after check in saying welcome and to text if we need anything. We text that we needed towels but never got a reply. We had to go get towels from the front desk a few hours later and the towels they gave us were dingy and stained. We’ve been staying at this hotel for 20yrs because it’s one of the few places that have two bedroom suites. We state of the hotel made us sad and disappointed because we’ve always enjoyed our stays here every year. Unfortunately we won’t be back.

Staff was extremely friendly! My only complaint was that we didn't have towels refreshed.

We stayed in the King Suite. It was wonderful! It was clean and had a full kitchen with dishwasher and ice maker. The bed was comfy and extra blankets and pillows were in the room. The toiletries supplied were nice as well. Breakfast was good too! The staff was very nice, despite our late arrival. This hotel was only about 15 minutes away from everywhere we wanted to go. Plenty of things to do in close proximity.

Breakfast was very good

Room for a non-smoking smelled stale like cigarettes, halls smell like weed.

We had to buy towels because all the towels were stained with brown spots. No issues with the staff!

Okay stay

STAY AWAY! Don’t do it! This place should not have the Hilton Brand name on it at all. Its musty air runs through the vents. Seems there was a recent Re-Paint in the kitchenette area and it looks terrible. Just stay elsewhere!

Breakfast was pretty good every morning of my stay. The room is outdated especially when compared to the surrounding hotels but still spacious and comfortable. Over all a good hotel to stay at.

The overall experience and stay was good for the price.

Excellent breakfast as well as staff and rooms

Hotel is convenient to shopping and highway. Close to family. Plenty of parking.

Dead roaches under cabine in bathroom, too bad we can’t upload pictures, someone smoking marijuana next door so it smelled a lot, even though it was a non smoking area, we stayed in Building D room 332. There was a bad smell in breakfast area. Not happy at all and I don’t leave any reviews unless the stay was above our expectations or it was a bad experience. This was a bad experience. It was quiet though, I guess that was the only good thing.

Everyone was so unbelievably nice and helpful. Very clean rooms and superb service

Nice.

the property was close to lots of restaurants and shopping centers

So we only got 1 towel and had to fight for 2 more on our 4 day stay with 5 people. The hallway wall to our room was all tore out no sheet rock and all the wall paper in our room was water damaged and falli g down, we didnt get any room cleaning service it was weird

Hallways kind of have a smell and needs some updates

There were plenty of shops nearby and walkable food places nearby. The staff was amazing and the suite had a kitchen with everything you’d need for a stay. 10/10. Definitely would recommend! Will be staying again next time we come down.

We had a great stay. The breakfast was excellent — everything was fresh and there was a good variety of options. The hotel is absolutely pet-friendly, which made traveling with our dog very easy and comfortable. The room was clean and well maintained, the staff was friendly and helpful, and the overall atmosphere was quiet and relaxing. We would definitely stay here again.

rooms dirty, bed sheets and blankets had multiple stains on it. rooms smell stale and stink. floors are stained.

Hallways: there was a certain odor throughout the entire hotel that was not pleasing at all. Shower: the shower worked fine, but the tiles had cracks, looked like it was a band aid. Overall, it was okay, but I don't think the price was worth it. I was charged over $90 than what was quoted via Expedia.

Hotel overall was decent for the price. Front desk staff wasn't polite checking in or out, lots of funny smells in each different area of the hotel, rust in the bathtub, pool was only 1/3 full and had nasty stuff floating. The room itself was good enough.

Everything the staff was so nice.

Pool and hot tub were not open. The comforter on the bed had a huge gross stain on it and the room smelled like it had been smoked in. I wasn’t super impressed with the room or use of amenities. However, the staff was friendly and welcoming.

The room was in okay condition. The wallpaper was peeling in areas and the room had a moist smell to it, along with strong chemical smells in the room and hallways. Overall cleanliness was fair nothing out of the ordinary, did wish we received fresh linens more than the first night. We had to ask every night for new towels for the next morning.

The staff christian Andres and luis and cleaning was great.

Very good experience

Overall good experiance.

Our towels had bodily fluid on it blood or whatever it was and the beds are terribly hard feel like your laying on concrete I ended my reservation early and just went home my back neck and stomach is now hurting due to that hard bed

Room was okay just some things I did not like.

Price and breakfast was great. Conveniently located.

Room was ok, no service when requested and breakfast wasnt that great

Clean room. Staff were courteous. Breakfast was not bad at all.

delicious free breakfast and coffee every morning. Great staff

Oatmeal was very watery. Limited varieties of pastries. Bagels were not always fresh

Good breakfast. Checkout at noon was nice. Room wasn't the cleanest, but it worked out just fine for one night.

I like that this hotel has rooms with 2 bedrooms.

Definitely an older hotel. On the morning of checkout, there was a huge roach in kitchen He was dying so Im assuming they do exterminate, but nonetheless I don’t want to stay where roaches are.

Staff was friendly Kitchen area was really small, not much room for you to get around other customers. Food wasnt tasteful.

There were drawers that would not shut in the clothing chest of king bed room. The phones did not work and I needed to use my cell phone to call front desk. The first week of stay room services did not show them slowly became more consistent until they checked on room daily. I once told the front desk the room needed cleaning and phones didn't work. I was told it would be taken care of, but wasn't. I should have been more persistent to see that things were taken care of

Worth every penny!

The beds and they didn't keep the breakfast up

Limited staff, noisy area, No Clean Bath Towels to Shower. Was Moved due to toilet issues to another room. Carpets need to be removed felt dirty.

When I entered the room, I saw stains on the bed sheets.

They were behind the couch, under the stove, and in the bedroom behind the nightstand. Other than that everyone was friendly and things were clean.

The staff slacked big time. I was traveling with small kids that wet the bed and I requested a bed change and fresh towels early that morning. I came back 13 hours later to find my room in the same conditions i left it. I was very disappointed in the lack of services. The next day i requested a shower chair and never was given one.

Had to be moved to a different unit no shower curtain in bathroom, hair all over the room and had roaches

Not clean enough

We were very impressed with everything about our stay. We arrived earlier than expected and the desk clerk allowed us to check in early, as a room was available. We were overwhelmed with the room, not expecting as much for the price. Spotlessly clean, large with nice appoinments. Bed was wonderful. Full kitchen with "normal" fridge, not a mini. I couldn't find anything to complain about. Breakfast was great, good choices, all seemed fresh and tasty. The hotel itself had a fresh smell, rooms, halls, elevator, lobby, everything. The grounds were clean and well kept. We actually stayed an extra night because it was so nice and relaxing.

Shower rod was broken which led to water getting all over the place. Breakfast was absolutely disgusting better off going to get something somewhere else. Half of the staff didn’t speak English so the lack of communication was definitely a problem.

We were promised a crib for our baby, and told upon arrival at 11pm that they don’t even have any cribs. The breakfast host was super rude, loud and inattentive. Our AC went out for 2 days and took 3 calls to get fixed, the trash cans are overflowing everywhere inside and out and there were big nasty bugs in the kitchen crawling in and out behind the counter.

Location Room smelled of mildew and urine, the couch and chair was filthy. Chipped paint on several portions of the room and looks to be saw dust by the door of the closet. Chairs filthy in the dinning area as well.

The main hallways are musty and humid. The rooms are similar. The AC does not help reduce the humidity in the rooms. The AC control doesn’t allow for the fan to be on to help drop the humidity. Hard to get comfortable while sleeping when damp. Front staff was kind.

Nice

Good location The facility is really old and has an unpleasant smell from the carpet .There wasn't clean up service during the stay. The faucet kept dripping, the crack around the bathroom had earwigs. It would be better if they provide the bath rug and hand soap. I did send a message to the property management directly but no response.

Nice stay but the pool was dirty

The kitchen is quite dated and doesn’t match what was shown in the website photos. The shower pressure is very weak, which made it difficult to enjoy. Also, we requested towels but they were not provided as expected. Overall, the stay did not meet the expectations set by the listing.

It was well maintained and well lit. The pool did not seem like it had been cleaned in months. Besides that, the property was very nice.

Beautiful hotel! We loved the pool and basketball hoop right next to it. The room was clean and comfortable. The full-size refrigerator was really nice. The staff was very helpful and friendly. The parking lot was well lit and safe. My husband left his baseball hat in our room. I called when we got home to see if they could mail it to us and was told they did not find a hat. ?

The furniture was old and worn down. The towels were dirty looking. The sheets were not clean. The lights in the bathroom kept flickering. Room 116.

Dirty and smelly !

Very nice facility with pleasant staff. Breakfast choices were limited and the pool/hot tub was dirty.

My favorite place to stay

Room was spacious and clean. Front desk clerk was nice we didn’t have any issues during our stay. Will definitely stay again when we come back to visit.

Clean but dated and needed some small repairs and upgrades

An unexpected happy hour took place and it was amazing. The team who prepared the snack table and drinks were so kind, professional and courteous. My colleague an I were able to watch the basketball game while sipping on a glass of wine and enjoying the appetizers! Then breakfast was great, clean, flavorful and hot. Thank you!!!!!!!!!!!!

Good location, clean, and well-appointed breakfast. Kids enjoyed the pool and activity area

Place is full of roaches, I checked out after 2 minutes. Pictures are available if needed

Nothing

Nt 1: rm 107, STANK, expected whole 1st flr tb da same, didn't complain. Moldy tub and soap holder. Nt 2: 3 Firetrucks in window half hr, Midnight evacuated, power cut, hotel wing flooded, fire on 3rd floor FIRE ALARM DIDN'T SOUND! Slept in car 3 hrs b4 got moved. Rm only 1 bed for 6 people! couch cushions from 107 & 112 for kids. Clerk WATCHED me struggle to carry everything! D 2: Mgr, Danny, said stay in 107 or 112 for 1 more night a, move us on day 3. No way were we going back into 107. He said he would talk to me about a discount! Day 3: Moved our stuff into 107 and everything into 308 that night. 308 OK until I saw a ROACH nt 6. ALL the lights were on and roach walking around. YUCK!!!! also mold in 308 bathroom ducks daily swim in the pool

Overall the hotel wasn't bad. The beds were pretty comfortable and the breakfast was pretty good. The only things that I noticed were the trash cans in the hallway of my floor were overflowing with trash when I got there on Saturday and the same trash was still there when I left on Monday. Also, the carpets in the hall are very faded and dirty and gave off a musty smell. There was trash like receipts and clothing tags that were on the hall floor that were not touched all weekend long. It looks like it was a really nice hotel at one time, but it seems to be falling into disrepair due to lack of proper care and maintenance.

Just walking into the hotel. It was cleaned and smelled good. And the front desk staff were nice. We had 2 roaches in our room Someone’s hair left on the tub wall. Hallways smelled horrible Kitchen floor still had crumbs. Couches were stained. Can’t believe this is a Hilton hotel. Very sad.

Big dead bug in room, almost no hot water. One elevator sounded like it was on last leg. Fire extinguisher in gym was 3 years past inspection date. Will NEVER stay here again

Food an clean

Friendly staff, comfortable, convenient to shopping and restaurants.

Caroline was very cordial and responsive

Staff was not too friendly and hotel is need of repair. Room i stayed very noisy

Staff told me they would cancel reservations free of charge due to the forms of payments they don’t accept

Very good.

It's close to a Target, an IHop, and Popeyes

Where do I begin? Upon going to my room the entire 3rd floor stunk of pot. It was so bad I had to request to switch rooms because I was probably getting a contact high. I moved to another room where I promptly killed a cockroach in the bathroom. At breakfast I talked to my brother and cousin who also had a cockroaches in their rooms. The shower wall was smashed in in my room and the stove was not even connected to the counter. Who ever manages this hotel has allowed it to be trashed and has done nothing to repair it. I was supposed to stay there 3 nights but left after 2 once I had another cockroach encounter. There are other nice places in the area. Stay there!

Staff was excellent and attentive. The room was actually larger than expected and everything was clean and up to date

Everything perfect N/A

If you looked close, a lot of deep cleaning was needed - main surfaces were fine, but corners and edges were a little grungy. I killed a roach climbing up the wall, lots of noise with people walking around in the room above us, and our room wasn’t cleaned on day two. On the plus side, the beds were comfortable and the location was convenient.

No oven, had to go to the front to get pots and pans only had one pot in the room and the roaches that kept visiting were gross. Told the front about them.

Everything was nice. Amazing breakfast and rooms. Nice hotel, especially for an affordable extended stay hotel. Wifi was easy to access. Smooth parking. And it's super quiet, unlike other Extended stay hotels with a loud and rough transient crowd. The hot water sometimes didn't kick in until after 12pm. But no real complaints.

Best value for the money. Breakfast included Mexican food that really gave it a restaurant vibe. Staff was really nice, specifically Alma at the front desk. The location was ideal to get around north/central DFW. The room was nicely setup with a stove top that really saved us a lot of money at dinner time.

Dec 2024

We had a major problem with our room, but the hotel manager handled it wonderfully. We were very grateful!

breakfast, price, everything sometimes the hotwater was luke warm..just a few times

Yucky BD franchise

Absolutely nothing Staffs rude, not clean.

I liked that the hotel offered a 2 bedroom option but my only problems was that the air didn't go below 70 degrees and that the room wasn't cleaned enough.

It needs to be renovated

Christopher and Shae were front desk employees that really accommodated us . They were both very helpful .

Old, dirty, furniture beat up, hotel needs major renovation. Will not stay again. Do no recommend it.

Could not get WiFi on tv. Mold in the bathroom, stomping from TENANTS above at 4:30 am, breakfast items over cooked

Really nice people. Good service. Location was easy in and easy out. Shower head was leaking from wall when in use. Couch was a little run down. But over really enjoyed my stay.

Enjoyed our stay.

The staff was excellent, very clean, and easy to get too. Will definitely stay here again.

Great service

Close to family.

The door was broken and would not close. It actually was halfway off the hinges. The sofa bed mattress was soiled along with the sheet that had been placed on it. I am definitely requesting a refund. Totally ridiculous.

Was a good experience, slight miss up on our room but they accommodated us for the better. Breakfast was good both mornings. Definitely recommend.

The hotel front desk and public areas are nice and clean. however, the room is old and they are just remodeled, the painting smells so strong that I could not sleep.

1. First room we had was 310. It smelled like mold and mildew so it made us gag. Told the front and they offer to spray something to cover the smell. We asked for another room. 2. Halls smell like cigarette smoke. 3. Back door stays open about half the time. 4. There were several half smoked cigarettes sat by the back door. Like someone left them to come finish the later. 5. Lady was screaming that here dogs were fighting at 10:30 at night. I called the front. They never came upstairs. Twenty minutes of her screaming and front desk never came upstairs. 6. Hotel is full of people that are most likely living there. 7. Hotel is just plain dirty. Like gunk on the walls and counters. Dirt and food under the edge of the cabinets.

Hotel was very clean and nice. Staff was excellent. Only thing was outside door was not secure. I guess the lock was broken but I am thinking that could be fixed easily. It was the c-entrance.

On the first night of our stay, our shower did not work, and it was not fixed until the afternoon of our second day, and so we couldn’t take a shower before leaving for our day’s activities. The water would run into the tub, so we stood in the tub and crouched to wash our hair. If we had been old or in any way not able-bodied, we could not have done this. (The tub stopper also did not work, so we couldn’t take a real bath.) The toilet also backed up, and my son had to look for a plunger in the lobby bathroom because there was no housekeeping staff working, and the front desk person was the only person, and that guy didn’t know if or where the hotel had a plunger. I was about to go across the street to Target at 11 pm to buy a plunger and a toolbox to fix the shower when my son found a plunger downstairs. If he hadn’t, we would have had no working bathroom at all — and the hotel was booked, so we couldn’t move rooms, we were told. After the bathroom repairs were made, our stay was as fine as it could be in an old, run down hotel property. (Elevators very slow, tile in bathroom very cracked, hallways had an overpowering smell of carpet shampoo or something trying to mask I don’t know what…) I expected more for what we paid for this hotel.

The staff was really nice and good breakfast options. The cabinets were freshly painted. Comfortable beds. However we did find 2 crawlers. Otherwise clean room. Comfortable stay.

Everywhere was clean the rooms was spacious enough for me and my children. They love this swimming pool and breakfast in the morning. The hotel employees were Great. Definitely will use them again when booking out of town just all of the accommodations were great and as expected.

Family of 8 and we selected the 2 bedroom suite with plenty of room and the pool was great and the hit tub couldve been warmer but all in all it was a really good tine for everyone

My stay was very pleasant. The rooms are spacious and well kept. Never had luggage carts available which was a little inconvenient given the length of our stay but the breakfast was nice, the location great.

The property has potential but more of it needs to be updated. The best thing about the hotel was the lobby and the patio/pool/court area. The rooms are outdated, my shower was nasty and had old holes that seem to have been cheaply fixed in the past and were now opening back up. Sooooo much animal hair in this establishment. The cleaning people left my door open after cleaning and when I addressed it the front desk was extremely nonchalant about it. I left around 10 that morning and didn’t return until around 7:30 that evening. The bed was made and everything was restocked which meant they’d been in there but my door was visibly still open when I returned. The area is a great area but I wouldn’t stay there again unless it was remodeled and had better workers in place. Definitely didn’t give the typical Hilton feel.

First room was hot and sitting on 65. The first thing I noticed was what looked like 15 hammer marks on fridge. Asked for another room and AC worked but wouldn’t go off. If turned up to 72 from 65 the heater came on. Had to keep at 65. The room smelled. My daughter thought it smelled like it had been flooded. I spayed often but to no avail. Our pull out sofa was broken. The rooms need maintenance

The overall feel of the hotel was okay, the suite was spacious and had a kitchen, living room, etc. but it seems like they’ve been slacking as far as cleaning and maintenance of the appliances, bedding, and bathroom. The garbage disposal didn’t work, there were fruit flies and other water bugs in the sink drains, and the ice maker in the freezer didn’t work. The bathtub appeared to be in need of a good scrubbing, as well as the bedding having some stains or possibly not have been changed between the previous guest, and myself. The complimentary breakfast was also mediocre at best, and very underwhelming. For the price of the room each night, I would certainly have expected a higher degree of cleanliness and general upkeep to keeping the rooms as nice and comfortable for the guests.

It’s a really old property and desperately needs maintenance and updating. It works for a short stay, but I would choose somewhere else for longer than 1-2 nights.

Service was really good. Condition of the room was dirty (walls, floors and and bathroom door). Bathroom door didnt fully close, but besides that an OK stay

Overall room was nice expect for finding strands of black hair in the bed and tub. Ill probably bring my own personal sheets and pillowcases my next stay.

Great rooms. Helpful staff. Excellent breakfast bar. Family-friendly.

Decent place

Room service would not come in unless we were present so we had to ask for sheets several times.

Loved everything from breakfast to room sizes, property condition, but rooms were not cleaned properly as there was some trash left under the sofa bed along with clothing items from the previous reservation. Overall, 3/5

Such a wonderful stay. We’ve already booked our next stay. We really enjoyed the staff. The room was so very comfortable and extremely clean.

It was okay

Would stay there again. Rooms are getting a little dated, small hole in son chairs, shower curtains small rips, more attention to cleaning common areas. Still would stay there again.

The staff was excellent.

Room cleanliness was ok. Bathroom sink got backed up, drained very slow. Elevator smelled awfully of cigarette smoke. We just stayed here to get a couple hours of sleep after a cancelled flight. Would not stay here again.

We didn't expect a whole dining And living area. Comfortable

It was OK; we stayed in the king bed suit; had issues with the toilet flushing, the shower head was not clean (needs to be replaced I bought cleaning product to clean myself), the dining area the sitting was clean (still had food on the chairs) and the bathroom sink was not clean. The staff was nice, the breakfast was good and we were allowed to arrive early, we appreciated that.

Easy access on and off the freeway

Good stay

We had a pretty good trip. The pool was freezing cold which was expected because of the time of year. The hot tube was perfect the first day we arrived. It unfortunately decreased in temperature as the days went on and was a little warmer than the pool. They dont play about breakfast times. Once 8:30 they weren't trying to refill any trays durle to breakfast being done at 9. Other than that nice hotel.

I did like the area and access to many shopping centers and food options. The included breakfast was decent with a different option available each day. However, the hotel itself has seen better days. The cleanliness overall was pretty unsatisfactory. The carpets really need a cleaning throughout the hotel. Then in the room itself there was a very odd smell. There were no other rooms that fit my needs so I requested cleaning materials as it was late housekeeping was not an option. There was food splattered all over the walls in the kitchen and dinning area. There were eyelashes left on the wall in the bathroom area. The floor was sticky. The pull out bed on the couch did not have its sheets changed so there were crumbs left through out the bed. I will not be staying here in the future.

I didnt like my stay

Love this place it was perfect for me and my spouse and 5 kids

Roaches in the bathrooms and on kitchen counter tops.

This was a great place to stay. The breakfast was actually a full breakfast. To have it included in the price of the room, post Covid; and considering inflation is awesome. The room was clean. There were 4 of us. The lobby was clean and beautiful. Would definitely go when in the area again.

We liked the cleanliness condition, and location of the property and the value was excellent! The check in clerk on 1/30/24 late afternoon was efficient but not very friendly and did not give us a very good first impression. Homewood suites needs to engage in training their staff in professional courtesy to bring the staff interaction up to the level of the stellar level in which they maintain their facilities. The cleaning staff were very accommodating, and very friendly.

The staff was great, however the property is old and poorly maintained

Out of the 2 rooms on my reservation one was terrible and one was ok. The bad room has a loose toilet that leaked water into the floor and hair all in the bathroom floor and tub. We asked the front desk for a change and they had no issues changing the room for us. The other room was good, just kinda dirty. There was food crumbs all over the kitchen counter and thick dust all over the doors. I would stay here again just because of how kind the staff was, but I wouldn't pay the amount of money they charge for a room. My biggest complaint was the whole hotel smelled like weed.

-The check in was very matter of fact... clearly she was pre occupied by the german shepard behind the counter... Im a dog lover btw.. - mounds of bedding and sheets liter the halls. -Mounds of garbage pilled up in the halls -free breakfast not very appetizing... -people roaming the halls as if they dont belong there.

This hotel is old, smells, the Jacuzzi does not work, breakfast is terrible, and they do not even have soap in the bathrooms.

The shower pressure was amazing! Loved the fireplace in the suite! Staff were great! My only complaint was the VERY loud people in the suite above us. The ice machine was broke. We will stay here again when in Dallas!

Great service, really nice room, clean and modern

Property was nasty and smell was awful, I DID NOT stay there. I would like a refund of $410.37,charge to my master card ending in 4386. I really feel someone should inspect the property since your name "Hilton" is connected.

The property was in a great location, the staff was friendly, and the room was what we expected.

Our first night was not great. The room #107, which I believe is a maintenance. Nothing worked, smelled like mold. The bath cabinter needs to be replaced, there had to be water issues in the hotel.There was food under the sofa couch. The next we switched rooms. Smelled much better, #309, phones didnt work, bubbling paint, and bath cabinet need to be replaced. The hotel has/had plumbing issues. Food was good. They need to purchase more bell carts. Phones didnt work in the room either. Would return for a second try.

Nice spacious room. Large refrigerator. TV in both living room and bedroom.

There was construction debri taking up several parking spots. There was a chopped up light pole laying on the ground. I found 2 hair barresttes laying on the floor in our room when we checked in. In the closet where the extra set of complete bedding should be there wasnt; I had to go request a fitted sheet & a comforter. I fail to believe the room was cleaned properly. We accidentally spilled orange juice & the manager accidentally gave me the wrong size sheets & comforter. (I am told hes new & still learning so I dont hold that against him.) I sent my daughter to the front desk to ask for king size as we got queen size. She was told no & dont ask again. The breakfast items that should have been fresh was old & stale. The bagel slicer couldn't even slice the bagel it was so hard. The waffle batter is old because they made my daughter sick. Your kitchen manager doesn't understand FTS very well nor does she understand that the breads mu st go every 48 hrs. She doesnt understand that batter can only be used for 24 hours. I know because my background is a GM in foodservice. Ive also managed a kitchen with the Hilton Garden Inn in San Antonio. She also speaks spanish only so theres no communication. No hospitality. Just a scowl & a bunch of spanish. Rethink the people you have working for you & maybe you can move some staff around. Not fire them just know their strengths and weaknesses so you can better lead ypur staff & give customers a better feeling of warmth.

Our room had a strong paint smell and had several cosmetics in the restroom and living room area, the couch sunk in and was discolored. Most importantly people who work for the hotel should not be coming into the room until the guests actually check out! As a parent this is very scary and should not happen at all!

It was close to interstate

Carpets are dirty

The breakfast was great!!! Best egg omelets we had so far!

It really needs to be updated. I could say more but i was always taught that if you didn't have anything good to say keep your mouth shut.

Great stay. Very clean and comfortable

I will definitely stay again.

This is definitely a run down version of a Homewood Suites. The property is older and filthy. The room smelled very stagnant and the furniture was beat up to say the least. The faucet handle was broken off, rust in the tub, carpet coming undone, someone carved into the dresser. I can go on but I won’t. Definitely needs to be updated for sure.

We stayed in the hotel and it was dirty. The pull out sofa had dirty sheets on it. There were urine stains and food all over the mattress cover. It smelled like urine in the room and we couldn’t figure out why until we pulled out the sofa couch and discovered it. We went down to the front desk to get help. I was told we would get half price off the room but never received a credit and was charged full price. I’m still trying to get that handled. Then we were handed sheets and asked to change them ourself. This is disgusting and a health hazard. I should not have to pay over $100 a night for a room with no where to sleep much less clean it myself. I have pictures to prove but they don’t want to see them now. The lady I called today about my refund took my number and hung up on me.

This is not the newest or nicest hotel I have ever stayed in but they are very friendly & are doing their utmost to make us feel at home while our house is under construction.

price was reasonable

Smelled of marijuana, dirty in our room, carpet coming up, tiles broken, bathroom door had hole in it, rough crowd in parking lot all of the time, shower water would not get warm.

Room was comfortable. Good value. Nice pool.

Halls smelled like pee and the security doors we broken and left open all night.

It was good

It had everything we wanted the kitchen and fridge was a plus but the hotel is old and fitness center AC was not working

Despite of what other reviews stated took a chance and stayed at property, happy I did. The hotel staff was nice. Hotel was clean and quite. The daily breakfast was good. The surrounding area had shopping and places to eat if needed. The hotel room was spacious enough for my crew of Six. Really enjoyed my stay and would definitely stay here again.