Country Inn & Suites by Radisson, Lewisville, TX

So comfortable that I missed their continental breakfast!

Good location The room smelled very bad, the bathroom was dirty, and I found several cockroaches.

Staff VERY FRIENDLY AND HELPFUL

I just don’t like the smell!

Passable

The room was very dirty & smelled terrible. The air, shower or toilet were not working properly! The bed linens were dirty, soiled & stained. There was a hole in the wall & the carpet was heavily stained. The microwave was dirty & the fridge was frozen.

Modern and clean No butter or yogurt for breakfast

Superb

I would not recommend this hotel to anyone. The outside of the hotel looks nice but the inside not so. I feel like it was already overpriced and if you want to check in early that's an extra $20 that's a ripoff. It's not a 5 star hotel for them to be charging people $20 just to check in early. I stayed at other hotels and checked in early and never paid a fee. It stink in the hallways and rooms. The elevator is raggedy they just need to upgrade everything. The bathroom door is raggedy. The bed sheets had stains on them. The door to the room need to be painted it seem like someone came and start peeling the paint off the door. The coffee pot looked filthy. I could go on and on but I'm not. I give this hotel a 1/10. Do not stay here.

Bad

I really had no issues the breakfast could be a little bigger but the coffee was amazing so no gripe here.

Good

The location was ideal for my trip and there were wide variety of restaurants near by. If I were to go back to that area I would definitely book this hotel again. Great parking very convenient well lit area and felt very safe. I really had no issues the breakfast could be a little bigger but the coffee was amazing so no gripe here.

Location was good - staff accommodating at times. The hotel looks a lot nicer in the photos than in reality. The whole thing looks really tired. Broken things mismatched together, hallways/stairways smell like feces, vomit, and various kinds of smoke. Carpets stained, walls stained and marked up, just looking really rough. Not what ide expect from something with the Radisson name - lack of integrity for sure. I needed to have my room changed 3x before I got one that was alright. The first had a pungent odor - like spoiled milk and wet cigarettes. The second had the bathroom sink dumping water out the pipes onto the floor with the tub not draining and backing up with solids? Really nasty stuff. The third room was the best out of the three. It still had an odor- like mold- but considering I had already changed 2x at this point, I just dealt with it. Staff changed the room each time and was apologetic, however initially my check in with staff was not good. The hotel was advertised as pet friendly. I have have a service animal, but I always try to book pet friendly anyways because its more convenient. However I was given a hard time about this at the desk and was asked to show medical documentation. No. That is a breach of HIPPA and is quite illegal to ask someone for that. I was told I would be charged a deposit greater than the value of my 3 night stay. I disputed this as its illegal to even charge for service animals. Ultimately I had to pay - again, against the law. They did not seem to care. More worried about me paying if the animal did damage - but the hotel was already a 2/10 clean or 2/10 in terms of how well its put together. Skip it and go to the next is my advice. Dont fall for the nice photos in the ad.

Location was good - staff accommodating at times. The hotel looks a lot nicer in the photos than in reality. The whole thing looks really tired. Broken things mismatched together, hallways/stairways smell like feces, vomit, and various kinds of smoke. Carpets stained, walls stained and marked up, just looking really rough. Not what ide expect from something with the Radisson name - lack of integrity for sure. I needed to have my room changed 3x before I got one that was alright. The first had a pungent odor - like spoiled milk and wet cigarettes. The second had the bathroom sink dumping water out the pipes onto the floor with the tub not draining and backing up with solids? Really nasty stuff. The third room was the best out of the three. It still had an odor- like mold- but considering I had already changed 2x at this point, I just dealt with it. Staff changed the room each time and was apologetic, however initially my check in with staff was not good. The hotel was advertised as pet friendly. I have have a service animal, but I always try to book pet friendly anyways because its more convenient. However I was given a hard time about this at the desk and was asked to show medical documentation. No. That is a breach of HIPPA and is quite illegal to ask someone for that. I was told I would be charged a deposit greater than the value of my 3 night stay. I disputed this as its illegal to even charge for service animals. Ultimately I had to pay - again, against the law. They did not seem to care. More worried about me paying if the animal did damage - but the hotel was already a 2/10 clean or 2/10 in terms of how well its put together. Skip it and go to the next is my advice. Dont fall for the nice photos in the ad.

There wasn't anything I didn't like

Everything was clean staff was nice. Breakfast was great There wasn't anything I didn't like

Customer Service, rooms not clean, elevator unsafe, linen looked unclean, night clerk.

Location Customer Service, rooms not clean, elevator unsafe, linen looked unclean, night clerk.

Breakfast was cold.

Good

Good

Very good

The entryway and dining area looks nice. Cracks in the bathroom floor tile, cracked mirror in the bathroom and mold on the tub/shower surround, the mini fridge had a large chunk of ice/frozen area. Spot on the wall looked like dried blood. Beds had 2 thin pillows each, no hangers in the closet, no linen/laundry bag either.

When we arrived at 1:00am the state of the room was nasty. Pillows were nasty, bed was hastily made, our toilet seat was off on the side with a plunger on it & more. Our door looked like it had previously been kicked in or severely damaged. The icing on the cake was a missing smoke detector with exposed wires. When we left as soon as we could the staff said they could offer a cleaner room, but the entire hotel was unclean. The pictures that are listed do NOT match the hotel. They will also not refund money even though they are in multiple safety violations for fire laws.

None of this is true. The place was so ran down both inside and out. Had to have a room change because the frige did not work. Window blinds were so old you could not roll them up. The elevator sounded horrible. I did notice there was not a posted inspection paper on the elevator of when it was last serviced. I was looking at the other 3 hotels around this one, and they all were ran down and not kept up. Especially the one across from this one. Sorry, not impressed and would not recommend it.

Good servíce

Nice

Room was clean, breakfast needs some help. Staff was friendly to us. But the hotel across from us had a drug bust. Which I watch and seen all the drugs. My hotel had a fight and the police called.

So embarrassed that he had to stay there

The staff was nice, there was an unopened beer hidden under a blanket on the shelf and that blanket smelled terrible. The breakfast was mediocre but the room was pretty good.

The hotel is not your regular hotel! It seems to be a long term rental hotel! The hallways were filled with trash, the hotel had a strange smell and our rooms were dirty. The bathroom was super dirty! We did not stay there and ended up taking a loss on our money!

- The TV remtes did not work. - Coffe maker in the room, but no cups or coffee. Inoperative bathroom fan. - Broken hair dryer. - Dirty and smelly elevator. - Bathtub drain was plugged. - The grouting on the bathtub tiles had mildew on them. - Bins for breakfast were empty, etc, etc. The family run owner/staff had no interest to improve anything. Apparently, all they cared was to cut corners and save money. If you are looking for a clean and well-run hotel, look elsewhere!

Country In and Suites in name only. Breakfast ran out of food. Juice machine n interstate motel.

Whole hotel very dated.

Trash can in room not emptied. Refrigerator not working. Toilet seat loose and not cleaned at all!!!! Very subpar compared to the other Country Inns

Broken sink stopper, bathtub, uncovered power outlet, smelly room, dirty carpet. Worst hotel. Shows that Expedia doesn't vet the Hotel listing. This hotel is safety and sanitary hazard. I checked out with in 6 hours instead of 2 nights.

Would not stay again smelled like an ash tray, wouldn’t say it was overtly dirty, the room was clean but the hallways & the main areas were in a state of disarray, they didn’t even provide water for breakfast you had to buy it. Only stay if if your getting a really great price on the room but don’t expect to pamper yourself I stayed as a surprise overnite, while my layover was cancelled, but I would not bring my wife & kid here.

The hotel was clean and comfortable however they were many things wrong, I had asked for a handicap room on the first floor is my husband is disabled and has a service animal. They stated they did not have any in addition to that. The elevator broke down while we were there and we had to use the. The toilet paper in the bathroom was empty although there were two extra rolls under the cabinet. The bathtub did not seal so you had to stick a washcloth down in there and there were no coffee or no cups in the room the only way to get coffee was to go downstairs and the coffee machine didn’t work that well. In addition the breakfast was terrible. Nothing like the picture in a nutshell. It’s not worth $85 to stay there but if you just need a quick place to lay your head, it might be an option.

The venue smelled very appealing and pleasing during my stay. The Staff were friendly and prompt when opening the Dinning room for Breakfast.

…

No hot water both nights and microwave didnt work.

The worst part was the roach that crawled out of my bathroom sink. When I made the front desk aware upon going out for the evening, the solution was to get housekeeping come spray. Not move me rooms or refund any money. Hopefully my things are loosened with bug spray now. This is supposed to be a Choice Hotels property by Radisson. Do better please.

clean environment, much appreciated.

This hotel has gone down hill,I usually stay here when I'm in town but over the last few years it had gotten worse, the room was poorly cleaned, dirty base boards in the bathroom ,dirty tiles,no indoor pool the carpet has spots everywhere and the elevator is disgusting Great staff, but I will stay at better hotel for the same price.

Terrible experience. Won’t recommend.

Everything was clean. Nice stay

Bathroom outlets didn’t work. Room wasn’t cleaned well before we arrived. Elevator smelt terrible. Breakfast options were extremely limited and they ran out both days before 8 and didn’t replenish.

The room was dirty with dust on the beds. Microwave in the room was not working.

Broken window, mold in shower, dirty floors.

The

Old hotel, has been remodeled and clean, but crummy looking overall. Window didn't shut tight, blinds didn't work, floor was uneven. No hangers in the room.

The room was very clean and staff was nice.

Stayed in room 211 and seen the sheets were peepee stained when i got up to leave in the morning. But 4 stars because they have the best coffee machine that offers the best cappchinos in the breakfast area.

Staff only greets you at check in but spend a lot of time socializing with each other. Paid for 2 queen beds but room was smoke filled. Changed to what hey called an Upgrade, demoted to 2 full beds for 3 lg adults. Killed 2 roaches, was denied roach spray because housekeeping was gone for the day. Had to clean own room, disgusting food outside door and in lot for 3 days. Asked for towels on first day and never got them. People outside of our room window #103, in chairs, partying all night. Dog tied up outside next door crying in the rain and through the night. I have photos. Expedia needs to comp me and cut ties with this hotel.

Not kept up well. Oil smell in elevator, and blue tape holding tiles on the elevator floor. Picture on the floor instead of on the wall. Broken shades on the window. During an eight-day stay, trash was picked up once and bed made twice. Breakfast out of many options day after day. Coffee maker in room (stashed inside a drawer), but no coffee, paper cups, etc.

The remote did not work, there was tape everywhere, the door had trouble locking, and the sheets had stains.

Horrible experience. Would never book this hotel again. Stains in the room, the toilet seat was disconnect, the sprinkler was covered with tape. Property manager refused to be accountable for my stay. This place should be shut down. Stay at your own risk.

Rooms are spacious and great stay for the location

Property was terrible.Unable to lock the bathroom door and smell of the room is horrible

It was okay

Room was clean but could tell it is a run down hotel when you actually get to your room. Plug ins did not work in the restroom, phone was not connected, I had to connect & when i called front office for a 7am wake up call I did not receive one. The back door that you are supposed to use your room key to enter through was unlocked ALL EVENING & ALL NIGHT. Anyone could come through that back door someone’s child could wander off & get out that back door. The floor was caved in in the corner of room 201. I do not recommend staying there & will not again.

Extremely dirty carpet. It’s like they started to remodel and then ran out of money. The fan in the bathroom was broken. The breakfast didn’t have enough food. The orange juice machine was broken. Two yogurts for forty people. No fresh fruit. No milk for cereal. Terrible.

The rooms were dirty, cockroaches, hair in the bathroom.

Great customer service neat and clean and quiet thanks !

Staff was very courteous and polite

Clean, quiet.

Wonderful

Mi estancia estuvo muy bien me hospede 3 noches y todos los dias nos limpiaron las habitaciones, hotel tranquilo ubicado en buena zona

Was told about the renovations upon arrival, the whole lobby was being torn apart. I do appreciate the honesty, it was a comfortable stay for the money. Water pressure in the shower wasn't hard enough to wash out any kind of shampoo, but we managed.

Broken doors. People outside all night. Unsafe

Carpet in the room was filthy. The sheets on one of the beds had stains. I found a dead roach on the floor. There is mold growing in the air-conditioning vent. The smoke/fire alrm was hanging from the ceiling by a wire. Expedia said room included breakfast, but no breafast was included. Since the whole bottom ground floor is under construction. The staff was very friendly.

Smelled like body odor. Renovations were scarce and hotel is aged

Roaches and pot smell with fabuloso to mask the scent unless you're desperate to find a place to spend the night stay away

It was nice.

Dated property. Lots of repairs needed to floors, tape on the floor of the elevator, paint needed in room, dirt and grime on floors and in bathroom, ice machine out of order.

I was supposed to stay there for one night, but the room had an unpleasant smell. I specifically booked a king-size bedroom, yet upon my arrival, I was given a twin-size room, which made my stay quite uncomfortable. Additionally, there was no service, and the smoky odor was off-putting. Overall, I don't believe my stay was worth the money spent, and I feel dissatisfied with my experience.

It was all pretty scary inside and out.

It was conveniently located and quiet. However, it needed clothes hangers in the room, all working outlets in the rooms, tub had a faucet drip, needed working computer and printer in the business center. Breakfast could use some improvement for longer than 1-2 day stays.

This place is very run down

There was a roach in my room. I have video of it.

The night I stayed, there was booming music i could hear in my room. I called the front desk with my cell phone ( no phones are in the room). The person was very nice. He told me the music is from the restaurant (Chill) nearby. It went on till midnight or more. It was a Friday night. Breakfast was poor. Bananas were over ripe, the decaf from the coffee machine was like hot water. I did have cereal and milk. That was all.

The staff were very friendly. The prooerty though was not what we expected. It was okd, the elevator had an ugly smell, it was dirty.

I

Our stay wasn’t bad.. however, our specific room had its own issues. The bathtub faucet was continuously dripping no matter what we did and the water was hot leaving the room and bathroom extremely humid and heavy. The shower pressure was next to none and there was a crack across the entire mirror the e reported and was never fixed. We got locked out of our room (our cards wouldn’t work) and we had tog eat then reset, and the room itself had a

No Ice machine on your floor. All ice machines were broken. Had to go down to lobby & they had to get ice from their breakfast bar.

Very good experience

Happy

Breakfast was solid, and it was quiet

Roaches and crawlers on the room.my wife got bitten multiple times in her body The place needs and upgrade and a real star grade. My whole experience was not a pleasant one and don’t recommend it at all.

Very close to my business and personal matters that I needed to tend

Tv didn't work, smelled, cracks in every wall, phone didn't work when I tried to call the desk, hair in the sink, light by the bed didn't work. Got rooms changed. Smelled, cracked walls, shower head was like a pressure washer.

.

The pictures make it look good but its terrible. We moved 3 rooms and the last room was the “Suite” and it was still bad! Horrible remodel job and non of the A/Cs work correctly. The whole hotel was hot. It was better to sleep outside than in the hotel. Dont go here, spend the extra money and pick one of the others near here.

I have stayed here multiple times and have been very satisfied. I was unable to make it this time and tried to reschedule for the following weekend. I was offered no help. No effort from hotel to reschedule. I will not be staying at this hotel chain again.

This was a great and inexpensive stay for my husband and I. The staff were always super kind and helpful. The room was clean and well maintained.

Close to the meeting facility and

The main sign out was hard to find but the address in Google Maps was correct. The parking lot is well lit and parking was readily available near the front. Reception was fine, but i do agree with others that $100 deposit is a bit much for a 2 or 3 star hotel. Our room was partially renovated with newer furnishings and tile. The AC unit did rattle, but it was not too bothersome. The elevator inspection was up to date (a previous reviewer said it was not). The bathroom and room doors locked just fine. There was a drain stop in the tub, everything was clean enough. No bugs either. I didnt check if the pool was open.

I rented this room for my in-laws for a family event. My mother in law needs a walk in shower and accessible room. They did not get it. I am highly disappointed. I unfortunately didn’t find out about this until after their stay.

Clean rooms. Quiet. Staff very friendly. Rooms small and outdated. Overall good place for the price.

It was satisfactory. Breakfast waffles were good.

When i first Arrived to the room the bathroom wasn’t cleaned properly. There was hair all over . In the tub on towels. Later is also became apparent it was infested with bugs . They were in the bathroom in the room and on the walls . There were also roaches. I contacted the people downstairs and one solution was to move rooms, when doing so they then said all suites were full that they can downgrade me or I can check out. Very inconvenient, especially because Im not from the state and couldn’t move as well after having surgery. That was the reason i choose The hotel.

Very comfortable room and bed. We enjoyed our time together

I have stayed here a few times. The staff are friendly and the rooms are clean.

Building literally looked crooked at places like it’s very foundation was not sturdy. The hall window was slanted compared to the hallway itself. Cracks and peeled/globs of paint ran along the walls and ceiling. Outlets did not work at the nightstand. There was no plug cover on a bathroom outlet. The bathroom door wouldn’t close at all and the room door would not bolt. Beware because this was the most expensive choice hotel I’ve ever stayed at and the absolute worst quality/condition.

Great service

Check in was smooth. Having to post a $100.00 deposit was a little much. The web sight advertised swimming pool but after check in was told, it's under reconstruction. Appeared as though they have just shut it down. no reconstructions activities were visible, even had the sight completely out of view. Had people knocking on door and messing with door handle throughout the night. Breakfast would have been nice but the hot food was empty and during the 40 minutes we were there eating, no food was brought out so we were stuck just eating cereal. Will not stay at this property again. The "False advertisement" of the swimming pool was a huge issue with my children for their spring break stay. Reconstruction should have been noted on the pages

There was hair in the bathroom on the tub, counter, and toilet paper. Breakfast was lacking. When my husband went down before us to get coffee there was cereal but no milk and waffles but no syrup. There were also no tongs to pick up the fried eggs or sausage. Overall it was a cheap room for an older hotel with issues that could be easily fixed.

Very clean and smelled good

I thought with it being nearby other nice properties I've stayed at that they might be comperable but it was basically a cheap roadside motel in a good area.

We get to the room and the extra deadbolt lock at the top of the door was broken off, so we wouldn't have the extra security of that lock. Then looking in the room there were cracks all throughout the walls and the floor was noticeably uneven, we were on the second floor. The floors were sticky, which prompted me to never want to take my shoes off. We never got hot water in the sink in the bathroom, and it was running for a while. None of the appliances were plugged in, and although the phone looked plugged in, it didn't work. It just overall made you feel uncomfortable, and although it's literally just a place to lay your head, that's about it. We checked our immediately.

Nice hotel

The room stinks and the bathroom had fungus on the shower head and tub was extremely dirty with previously showered soap stains. And I found baby roaches in the tub laying dead in the tub. I checked in late but kids were already fallen asleep so I didn’t get the room changed. However, I did notified the front receptionist and showed him pictures I have taken. He offered to give me a different room but we were all tired and went to sleep in that same room as we only stayed for the night.

The staff didn’t care about any problems we had with the room. We had to keep resetting our keys for them to work. The doors are hard to close. Sheets weren’t clean. Hotel is overall old and run down.

The worst experience ever

Great price, location and service

Poor maintenance inside the room

Asked to check out 30 minutes before stated time. 200 dollar hold on credit card.

Please read the reviews! This hotel is absolutely awful! We were in a room toilet didn’t flush, moved to another room that hadn’t been cleaned. We has roaches in the tub, toenails all over the carpet, bugs in the sheets, windows are so terrible you can’t see out, holes beneath the carpet you can twist an ankle, windows didn’t seal and you could smell smoke in the room. We contacted Hotels and after opening a case were promptly refunded three nights and moved to another hotel. Next, the hotel management will add to this review with something telling possible future guests the total opposite. READ REVIEWS AND RUN!

Good and attentive staff. There’s room to improve in cleaning the rooms

Very basic. Mattress and pillows tired and should be replaced. One notch above Motel 6.

Well, for starters we weren't permitted to change credits cards upon check-in, the room looked like someone came in and ripped things out of the walls like the towel racks and desk mirror, the "security" door to get access to the rooms was unable to lock or fully close, the hot breakfast was overdone eggs and undercooked sausage, but the worst part was the giant roach that greeted us at the door the next morning. We will NEVER stay here again!!

Good value for money

i booked the hotel for my son the price was great but when my son got there he couldnt check in because he didnt have a phyisical card he didnt have a place to stay he stayed in his car which is dangerous and i think they could have done better than that help ppl sometimes if they are in need

Side door stayed unlocked so anyone can come in. Very noisy, I can hear everything. They had a party in one of the rooms on the first floor, so I got no rest at all my first night. Key card stopped working twice.

Room had a distinct odor that was not pleasant, if I hadn't have been too tired I would have asked for a different room. Overall, the room wasn't bad but felt a little run down.

Building and rooms need renovation and elevator maintenanced

This place is a dive I don't reccomend it dirty place broken doors mold in shower broken toilet seats

good

Hotel was average, elevator was very sketchy and hotel doors were very difficult to opens and close.

We also had a HUGE cockroach in our room. I will be speaking to management and expect some compensation for this horrible treatment and disgusting room!

Won’t go back

a

Could not draw the window shade down. Outside light through the uncovered window disturbed sleep.

Elevator and hallway are dirty Breakfast below average most of items are missing with empty display

The hotel had a side of sliding fell down. It wasn't kept clean.

It was fine

Remote to tv didn't work. Tub wasn't draining. And the snack shop didn't have a diet soda option.

every thing was nice and clean and fresh

Room had trash. No curtains and the door jam was not able to be locked. Needed to find another hotel. They wouldn’t refund our money.

The County Inn, while worn in some areas, was clean and quiet. The breakfast was basic, but they opened it up early for us when we needed to leave early.

Staff nice. Quality of room needed improvement. Fixture loose from wall. Tile loose also.

The room we stayed in was dirty. There was gaps in door frame so you could see when people walked by. The back of the door inside the room was filthy like someone poured coffee or something on door and walls. I asked worker to come clean it. He wiped by handle so we didn’t have to touch it. Will not visit again.

We were here for a family funeral and glad our stay was so good. Great breakfast and nice room, lobby is beautiful

Nice stay at this hotel…it’s older, but budget friendly and clean with good service. Would stay again!

I Asked for an extra pillow, they could not provide me. the room had breakfast included, they served breads in :Mrs. Braid's" bag, no tongue so i needed to take them using my bare hand. they had egg (poach), which was cold and being served in hand. they were bringing the eggs cold and leavingf in the serving trey by hand, not using tongue. they had pork sausage and eggs togather in the serving dish, people using the same tongue for both the items, i said i am a muslim and they should keep different tongue for these items, they told they was doing it like the safe. the waffle batther was sour in taste, means it had gone bad and they dont care about it. the room was unclean, the switch boards were dirty, the A/C unit was very rusty, coffee machine was dirty, microwave not clean. the management dont care about its cleanlyness.

Dirty. Ants in our room. The entry door to our room (and, it appeared to our neighbors) would not close unless you lift it slightly and then shove it closed. Shower curtain was too small and had to hold it in place but still got water all over the floor. Stained, uneven floors. I couldn't look at the phone next to my bed. It was so filthy. Exercise room was being used as storage. No pool, but we were allowed to use the one in the facility across the parking lot, where we watched a woman kill a huge roach... we had booked for 2 nights but canceled the second and went somewhere else.

My room smelled of pet urine and they weren't able/willing to move me to another room. The deadbolt in my room did not work. My associate killed a cockroach in his room.

The staff were very rude to myself and other guests openly. The family that owns it also lives there throwing loud parties every night. It was overall a terrible experience and would never stay here again.

The room I booked was not the room we were assigned. The rooms were dirty & smelled badly. We asked to switch rooms and the other room was just as bad.

Everything was good but the breakfast was disappointing. We got down there about 30 minutes after it opened. Eggs were rubbery, only four pieces of bacon left, and the waffle griddle wasn’t working. The front desk didn’t seem to be interested in helping even though there was almost two hours left on the breakfast serving time. Ended up taking the kids out for breakfast.

Good location and friendly staff. The hotel is undergoing a renovation, so some amenities were not available. Will stay here again.

The sheets and curtains were stained and dirty. The bathroom toilet broke, gnats were in the room, and the air was not working properly on the last night.

All of the employees were very polite and friendly. The rest, unfortunately was pretty bad. No breakfast, my bed had hairs on the sheets, hairs and dirt on the floors. There was a second bed and slept with my daughter ( too tired to complain)

Drain in bathtub wasn't clean and had little flood in 5 minutes of showering.

Never again, poor service. Not clean. No Breakfast. No Ice.

The staff were nice, the room was decent but smelled bad. I had the window open all night so the smell would go away.

I stayed at this location for 5 nights with my family. We had a few uninvited (roaches) guests when I mentioned it to the front desk said they knew they had a pest control problem. The bed frame was too big for the bed when i got up in the middle of the night to use the restroom i hit the frame of the bed injuring my leg. When this was mentioned to the front desk they said the manager is out of town and they would deal with it later, i have yet to hear from them. Zero stars would not recommend

Failed to mention it was under construction. Had wires coming out of the outlets. No trash can. Smelled like mold. Lied online about having breakfast. Definitely should not be open to the public! Also the elevator needs to be closed it kept stopping. I had brought all these concerns up to the front desk and he didn’t seem to care. Honestly I was scared for my kids safety while staying for just one night.

They're doing construction inside building & paint & paper everywhere & the fumes are unbearable. My heat did not work & when i called the guy said he's just receptionists. Also..they did not offer breakfast even though website said it was offered. I will not be back.

Room was pleasant enough. We were not told until we got there that the king suite we had reserved was no longer offered. So we ended up in a room with two queens. Only one chair to sit on. Also no breakfast was available as advertised. It was under remodel. We should have been informed before arrival. By then it was too late to make other arrangements. VERY POOR MANAGEMENT. False advertising in my opinion. Room only cleaned twice while we were there. We stayed six days. Will never use facility again.

The hotel is a dump, pool and hot tub closed, no breakfast area it was closed, no bottled water for sale, very limited snacks, had to recharge my room key every time I left and came back, countless bed box springs and garbage piled as you drive in. Broken signage, tiles broken in my room, dirty window screens, room smelled like covered up smoke, bed was old worn out, stains in my towels and pillowcases? Overall impression is they management is cheap, and I felt like I was staying in Mumbai India. Remodeling was not listed or mentioned on Expedia. Will never stay there again.

The property was under going revocations, which I understand, but there was nothing posted about this occurring online or in the building. It was also not mentioned when we checked in. The pool was closed but nothing was posted about it. I booked a non-smoking room but the room smelled very strongly of smoke. When I asked the front desk about this they said all rooms are non-smoking but the smell was not taken care of. There were burn holes in the sheets and the shower curtain was ripped I’m the bottom so that water was all over the floor when showering. The staff was very nice but the hotel and amenities was not what was advertised.

I liked the location and the staff was very friendly but not familiar with the area for breakfast due to they do not have any breakfast services of any kind...which was listed wrong on their perks. The rooms were old and the faucets leaked badly. There were police there when I drove in to register and I had Police outside my room door knocking on the room beside me for disturbance the next day so I checked out early and left the location for safety reasons. This was to be an upper scale inn which a super 8 would have had nicer rooms for half the cost and one could expect not perks of breakfast and some disturbance is possible.

Roaches in the bed and bathroom , very disgusting and dirty. Didn’t sleep at all because of the bugs!

This was a horrible stay we had coffee in our coffee maker when we check in, the heater doesn’t turn off on its own, no breakfast in the morning and most importantly the ice machine was broken so I couldn’t keep my breast milk cold on the way home.