Homewood Suites by Hilton Los Angeles International Airport

It was extremely frustrating…not sure if I’ll stay here again.

Where the hotel fell short was with its promised complimentary breakfast. On Saturday, breakfast was supposed to start at 7 and it was not ready. When we reported this to the staff member did not say sorry for the inconvenience and just said it was coming. On Sunday, there was no coffee, which is poor service. Given this promise of breakfast is appealing to many who stay at the hotel so they can get to LAX early in the morning it was disappointing that the hotel could not manage this benefit. I am not likely to stay again for this reason.

No basic cutlery in the room even though we had a kitchen. Kitchen was not really usable because of this. Parking was ridiculously expensive. Loads of noise overnight from nearby construction

This hotel has large rooms,...

close to airport close to airport

As member gave me an upgrade and I could enjoy a big and nice suitte Restaurante close to early

Just stayed for one night after a late flight in to LAX. The room was very clean and spacious and the complimentary breakfast was great.

Location was great! Service was friendly and helpful.

An Asian face waitress (nsme forgot) whose service made us a very memorable experience at the hotel kitchen & bar on Jun 6 evening. Complimentary breakfast on Jun 8. Several items, for instance, fruits, coffee, half and half milk were out of supply at around 8AM when there were still many in coming guests. When asked, the serving waitress declined to refill the food items.

The room is clean and big for two of us.

Breakfast is standard continental, but strangely in 2nd level and secluded (must use key). A bit confusing to find.

The room The construction around the hotel

Skip the buffet breakfast. It is poor in presentation and quality. If you have breakfast go to the restaurant downstairs. The room was super spacious and very clean. Very close to airport and shuttle service was fantastic.

Enjoyed my stay. The hotel was clean, welcoming, and conveniently located for where I needed to be. The staff were friendly, and the overall experience was comfortable and pleasant. I would happily stay here again.

Just location to the airport. Difficult to get to.

Good

nice clean hotel with friendly stuff and very close to the airport with own shuttle the fact that i had breakfast included apparently at another floor but no one told me. so i went groundfloor i had my breakfast and then i needed to pay for it though i had it included. i am sure someone could explain better where the breakfast is served

Parking fees for Hilton properties and especially here near LAX. At $55 is really ridiculous especially if the property isn’t as great as the other property we were at. We were looking forward to breakfast because we were so overwhelmingly satisfied with the Anaheim property. And staff really rude to customers just coming in a little late. They clean up everything and 10-15 prior to end time of breakfast they do not fill coffee or food. Feels so closed off on second floor and no complimentary coffee 24hrs like we expected. Most Hilton properties I’ve stayed at was available. Very very disappointing and won’t be back to stay.

Hotel was well situated to the airport and new off-site car rental terminal. I walked from Terminal D (International Terminal) to the hotel in about twenty minutes. Shower lacks water pressure.

Good location nothing

Ok

The breakfast was okay.

Exceptional

Great location and very comfortable and welcoming Nothing

Every peice of furniture in the hotel had stains, everything! Everything is worn out and not clean.

Room had a lot of issues, door, broken table, broken lamp, staff was helpful and helped as much as possible.

Great location and very comfortable and welcoming Nothing

Exceptional

Exceptional

Good

Close access to LAX, good facilities for short or longer stays Beds could do with an upgrade, they are still comfortable though. More than made up for by the other benefits

Passable

My room was dirty, I had to go down to ask for another room just for the next room to be dirty as well. The best offer I got was free parking sadly . The breakfast was horrible .

Rooms were very big. TV remote and Keurig machine broken. Unable to get help. However Staff were very nice. Maintenance stinks.

Both staff was great every time I go into this location they really nice and helpful

Not the best, as cleaned and everything in the room looked really old including bed frames

My stay with my group was going really good until our DoorDash food delivery was stolen from the lobby. We were five mins away from picking it up. As soon as we got to the hotel it was gone. Customer service staffs were efficient dealing with this issue by crediting me the amount my group and I paid for the food. You do have to provide proof and they were able to look on their cameras .

Close to airport Helpful staff Irregularity of complimentary airport shuttles Lack of indoor pool

Helpful staff Irregularity of complimentary airport shuttles Lack of indoor pool

We checked in with the Manager Alex. He told me we were going to get a great room. When we went into our room. The room was a double queen bed and we reserved a king bed. The refrigerator was broken and the bathroom was dirty and the bathroom tub was clogged. When I called the front desk they said they could not move us and that we can also put items in there refrigerator. I also asked Alex about the shuttle services so I was prepared in the morning and they almost made us miss our flight. On top of all this Alex was training someone. Completely unacceptable from someone that should know better since they manage the location. We also bought food at there restaurant that went bad and also items we bought on our vacation because there refrigerator was broken. I tried to resolve this with one of the front representatives but they said he would contact me. So so bad, LA should be better then this

Exceptional

The breakfast was good and hotel shuttle from the airport was very helpful. The cookware was old and all scratched. The headboard had a black stain on both sides :(

This property should be updated the shower heads are horrible floors were dirty. I was give handicap room that I was not happy with when I tried to get it changed they wanted to give me a smaller room. Just a little disappointing.

Exceptional

First day breakfast attendant Belen have everything set up and nothing runs out. But the 2nd day was some other person she didnt even have silverware available

Everything went very well. Just one complaint... the breakfast food (eggs and sausage) was cold. Otherwise, it was fine just the cold breakfast eggs and sausage

Everything went very well. Just one complaint... the breakfast food (eggs and sausage) was cold. Otherwise, it was fine just the cold breakfast eggs and sausage

then moved to 2 other rooms - the first didn’t have a bathtub & the 2nd one had no coffeemaker, something I realized this morning. Maintenance matters.

Large comfortable rooms No utensils in kitchen, pan with no spatula ect..no forks or spoons

Rooms was great more space than expected everything about it was good but breakfast definitely a 2

Superb

They really need to renovate the suits at this point. The shuttle is not so frequent as shuttles from some other hotels that are located nearby. It’s also easy to miss it - it’s the red bus with a huge logo of a parking company with a tiny logo of this hotel on a side. I only found out about this by calling them. Not a big variety of breakfast food.

Location They really need to renovate the suits at this point. The shuttle is not so frequent as shuttles from some other hotels that are located nearby. It’s also easy to miss it - it’s the red bus with a huge logo of a parking company with a tiny logo of this hotel on a side. I only found out about this by calling them. Not a big variety of breakfast food.

Large comfortable rooms No utensils in kitchen, pan with no spatula ect..no forks or spoons

Bed was comfy. The staff upon arrival checked us in, asked for ID but didn't check it then didn't advise us where we needed to go until prompted. The breakfast was shocking, ran out of coffee and waffle mix, chicken looked like it was re heated from the day before and apples were wrinkled. Had to clear up own pots. In the room the bath / shower tap was dripping all night, there was cobwebs on the lights and tags from when the shower curtain were washed left on and black mold. Lastly, even though it states airports pick-ups there was none to pick us up at 1am when which resulted in us getting a taxi. The whole stay was a let down for a Hilton.

Exceptional

Rooms were not clean, hot water was lukewarm and housekeeping didn’t come for the three nights that we were there. Staff were unhelpful and need better training on customer service.

Very close to LAX airport hotel shuttle service and the great service of all the workers

Exceptional

Clean and fresh Tv kept timing out

Very good

The location was literally at the airport as was great for a layover. The room was huge. Unfortunately, the air conditioning was out and for some reason they put queen size sheets on a king size bed — which doesn’t fit and kept coming off.

Superb

Spacious room very close to the airport Front facing street - quite noisy

Very good

Spacious room very close to the airport Front facing street - quite noisy

Really nice room where you can really relax and spread out like home. Clean and professional and super close to LAX

Exceptional

Great staff excellent customer service. Clean room nice and spacious. ATM located at the property

The room was busted. The headboards were peeling. The box springs had visible wholes in them. Very bad. Thankfully we just need a couple of hours sleep before our flight.

Exceptional

Was grateful to have a place to stay Felt like Front desk had an oh well additude gave us a room right next to construction that was using a jackhammer all night, offered to pay more to put us in a higher level room but felt that it was making them work hard attitude. Use to love staying here with my family when we were in town. Wont be staying here no more cause of the not caring attitude!...

Was grateful to have a place to stay Felt like Front desk had an oh well additude gave us a room right next to construction that was using a jackhammer all night, offered to pay more to put us in a higher level room but felt that it was making them work hard attitude. Use to love staying here with my family when we were in town. Wont be staying here no more cause of the not caring attitude!...

It was easy to get to the hotel from the airport. The shuttle drops you right in front of the hotel. They gave me an early check in and lovely accommodations. Amazing place!

Location Rooms Had to change 3x

Location Rooms Had to change 3x

The door key is not working every when you go out and come back to my room I need to ask the personnel to open my door. Then they will send someone to open it.

The rooms had may visible stains on couches and beds. The bed frames were scratched and the cleanliness overall was mediocre. It did not feel comforting and look drastically better and updated in the pictures listed online. The carpets in the hallways stunk of body odor and urine for a few days. The breakfast was not bad, but there weren’t many options, especially those with limited dietary restrictions. The staff overall were nice, but the wait to get help was a tad long.

Very well, organized, clean, very hospitable and helpful to their guests Everything

Great staff

Breakfast was below average. However, the coffee was good.

There were very limited choices for breakfast. We were not even mentioned about where it was located at. It was a bit running up and down the second day in the morning. We booked through Expedia and were advised that there would be no free regular internet if we booked through a third party which was not advised on the website. And the reading lights on the sides of both beds were not working at all. One of them had even no light bulb. The lamp on the night stand in between the two beds was not working as well. So you can tell the entire condition of the room was not very good.

I like the big rooms with sofa bed and kitchen We have to be moved to another room, the Airconditioning on the first room that they put us on wasn’t working

The elevator situation needs attention. It says tap floor number OR scan room key. Well you tap the floor number and the elevator doesn’t come. But when I tapped my card and then the number it worked. But that’s not what the posted sign said. Plus the elevator when it does come still takes for ever. There is 4 of them and only 12 floors. Not sure what the hold up is.

Breakfast was fresh and delicious rooms were clean and comfortable.

Staff and convenient location by the airport None

Shuttle and friendly staff Washing machine, dryer, and vending machine with bounce dryer sheets in it did not work.

Clean room. Friendly staff. Water pressure weak. AC was not powerful didn’t feel like it was working. Couldn’t open windows for airflow.

yes

Thank you!!

Yes

Awesome great experienc

No

Rooms were not clean my room had pizza stains everywhere sheets weren’t changed and ripped up… bed extremely uncomfortable staff lied, won’t be staying ever again

Clean Room

The hotel is extremely close to LAX, the car rental center was right around the corner, the gym was also right there. The hotel itself was very clean, the staff was friendly and welcoming, the rooms were nicely decorated, and breakfast was quite satisfying. All in all, a very nice place to stay when you first arrive in LA

The room was great! Close to airport with shuttles every 15minutes. Great place

Friendly and comfortable

Rooms are comfortable No nearby shops or restaurants

Room and bathroom were spacious and clean. Check-in was a breeze. Employees were friendly and helpful.

Breakfast was adequate; eggs were cold. Didn’t like paying a $300 deposit

I don't like the complentary breakfast

The proximity to LAX and it is very convenient. The rooms are spacious and clean, it’s like an apartment. The construction on the roads was load through the night

Airport pick up to hotel took too long to arrive

LAX area of Los Angeles is just a cluster in general, getting to and from the airport was a pain (not the hotel's fault - their shuttle service was a lifesaver, just be prepared for traffic).

The shuttle is inconsistent and no one can tell you the schedule. I stayed there to be near the airport and take the free shuttle. I could not use the shuttle because when I came down at 4:15am (as I was told that would be enough time to get to the airport by 4:40 am, the shuttle had just left and they were not sure if it would be back before 25 minutes. Ended up taking a Lyft instead. Next time, back to a nicer hotel with a clear shuttle schedule. The few dollars I saved staying there was not worth it.

The staff were so accommodating and well spoken. The room was exceptionally nice, very clean and so was the entire place. I was cozy. Especially, considering I had such a long time in the air, two flights and an 8 hour layover in Denver, Co. sincerely, thank you the staff.

Great hotel with huge room, comfortable bed, nice breakfast included. The only negative I can think of is there was no cold water coming from any of the taps in my room so it was impossible to get a cold, cool glass of water.

Warm welcome, clean and spacious room, friendly staff.

The staff was courteous and friendly. The room was clean and comfortable. Breakfast was tasty with a variety of foods.

Good breakfast, friendly staff, quick shuttle service. The room layout was not what I expected. Thought sofa would be in a separate room. Huge windows which were hard to close, needed reach.

Poor quality breakfast. Too much parking fee.

Stove didn't work no compensation

Room was dirty. Hair in bathroom and shower

No Receipt.

The rooms were very clean and the staff was helpful. A little overpriced for bottle water in the rooms. 7.00 dollars to 8.00 dollars.

Too much noise.

Very bad smell in the room

Yes

Very nice staff. Room was as expected. Clean and accommodating

They did not give me my deposit voucher $300. I stayed at the hotel for 3 hours because of my layover at lax . I am waiting for the manager Orlando to send my proof .. this is terrible because you don’t have a proof that they charge you the $300.00 . I travel worldwide and hotels always give you your receipts while you check out

The room was absolutely beautiful and clean. The hotel was quiet with very comfortable beds. The staff was absolutely amazing and having a Subway in the building was an extra bonus. My daughter and I will be staying here again. Kudos to the staff.

Everything

Food good. Cleanliness all around. Helpful kitchen help nicer dining room than isusl

El desayuno es pésimo. La habitación es espaciosa, moderna pero tenía un pésimo olor. En general los hoteles en grandes ciudades en Estados Unidos tienen un pésimo nivel para el precio que se paga, y este es un ejemplo de eso.

Showers did not have hot water Horrible service- very understaffed. Took very long to check in, after check in my questions/concerns were not answered, left waiting for a very long time. Would not recommend

can use an update in the bedroom and the breakfast items, pancake mux tasted really disgusting

The room was not what I expected. No pots or dishes. I've stayed in Homewood suite in Maryland and it was very nice

Not a good room for its price and brand. The carpets were torn. The bathroom was old, and soaps and shampoos were not filled in regularly. Also, there were lots of hidden fees that were not properly advertised in the listing. for example: daily parking fee and LA Worker Ordinance fee. If we had been aware of these, our stay decision would have been different.

Clean rooms

Breakfast was fresh and complete

They turned us away because we are under 21, even though we are married and on our honeymoon.

Not clean at all

Quick trip but worth every cent. Their concierge helped us get a shuttle to our concert. Id stay here again

Clean big rooms, great service, reasonably priced.

Its close to the airport and road so some sound is obvious. Roo.s are functional. 2 queens good bathrooms. The mattress was a bit too soft but over all good place to stay

The breakfast was limited not much. The area the breakfast was served in was very small with outdated dirty furniture.

Appreciate the consistency and very clean room.

Room is nice but toilet was dirty and kitchen floor dirty as well. We also don’t receive keys to our rooms. We were told it was due to computers down. We went to front deak a bit later and asked when they will have them and was told 40 minutes. We went to eat longer than that and still no keys. They did have someone go with us to our rooms to let us in.

Great staff!

Great room and nice staff

Hotel staff were all very friendly. Room was comfortable for my 11 day stay. Enjoyed the morning breakfast.

The staff was great. The room was clean. The breakfast was okay. The Airport Shuttle was

The hot didn’t work and the bathroom smelled like

Amazing experience, room was clean staff was nice and friendly.

The room is good. But their hosts are terrible. Slow, inefficient and racism. I hope EXPEDIA DO NOT recommends this type racism hotel anymore.

Great customer services

Staff was great. Rooms were clean. The toilet paper was awful and the free breakfast was a little disappointing.

Close location to airport.

Additionally, the hotel bar closed early, and the service there was poor, with staff displaying a negative attitude. Moreover, the air conditioning in my room was broken. I paid an extra $10 to have two beds, but now I’m being told that due to the broken air conditioning, I’ll only have one room with a king-size bed. This is an issue since I’m traveling with my son, and one bed is not sufficient. Furthermore, while the air conditioning issue might have been manageable since it’s winter, the windows in the room cannot be opened. This left me with no alternative, and since I was staying just one night, I had no choice but to endure the situation. I hope you’ll address these concerns promptly.

Stayed for a very short layover, and the free airport shuttle was extremely convenient. Hotel staff were very pleasant, with the exception of the bartender, who acted as if we were inconveniencing him terribly by asking him to pour a few sodas. The room was shockingly worn and dilapidated, though. The headboards were peeling and the bed skirts had big, frayed holes. The fitted sheet was too shrunken to fit one of the beds and was barely hooked over the very top of the corner of the mattress, showing the mattress cover underneath with a big brown stain of something dripped down the side of the mattress. It was quiet enough, though, and the beds were reasonably comfortable. Now, you might think that because Los Angeles water tastes like drinking from an over-chlorinated swimming pool that this massively profitable chain might provide a couple bottles of complimentary water for guests inclusive with the $200/night room, and you’d be wrong. The small basic bottles were $3/ea, which may not be much but seems like insulting nickel and diming on principle. Overall, the place was fine but really not worth the price. I’ve stayed in budget chain motels with the same comfort and in better repair.

Smelt like urine in the hallways very stuffy and dirty in the room. Also the air conditioner didn’t work

Beds are comfy, great breakfast and great kitchenette space.

I am handicap and they have you parking in a parking structure that requires stairs and elevator and then once you exit the elevator, you have to walk all the way back to the hotel entrance. I am just learning how to walk from double spine surgery and I found your parking to be insufficient, inconsiderable, inconvenient, unnecessary, and not very handicap, friendly

Room was spotless. There didn’t seem to be a staff ready and available for check out at 5 AM

Big room that’s convenient for guests to move around luggages

Staff was friendly and accommodating. Facility was top notch, clean, spacious, updated and comfortable. I highly recommend.

And parking is not included in this exorbitant hotel

No toilet seat covers. Sink in the bathroom was plugged up . Overall customer service was excellent. I would give Alex a 5 star and the ladies working on Thanksgiving.

Room was clean and kitchen was very nice. A few little cosmetic things that seemed to need updating like the carpet and bed except kitchen and bathroom were very modern updated.

Spacious rooms, very clean and comfortable

Friendly helpful staff

Quick check in. Room is spacious. Comfortable bed Friendly staff

High tech elevators have no buttons; use key card. On the 6th floor upon arrival our room was clean, spacious, & well in order. The kitchen was nicely appointed: a dishwasher, 2 burners, a microwave, & a FULL SIZE FRIDGE. Floors seemed quiet & well insulated. BREAKFAST IN THE LOUNGE on the 2nd FLOOR WAS WONDERFUL. BREAKFAST HOURS: MONDAY-FRIDAY, 6:00 AM-9:00 AM & SATURDAY & SUNDAY FROM 7:00 AM-10:00 AM. We had breakfast burritos on day 1, sausages and potato patties on day 2, with scrambled eggs, the oatmeal section was yummy, fruits, make your own waffles, bagels, toast, yogurt, & a great variety of drinks. The Coffee Bean & Tea Leaf onsite is GREAT. Our family had an excellent stay & the Hilton staff should be proud of how they are running and organizing this location near the airport. We hope to stay here again some time!

Their complement breakfast is not poor quality

Very comfortable stay; close to the airport yet quiet. Room was clean and comfortable, breakfast was delicious! Parking of your own car a bit pricy, so would recommend using shuttle or other public transportation. A note on the shuttle bus, the hotel’s name is dwarfed by the car parking garage’s name, so hard to know if the shuttle is actually for the hotel.

Have been waiting for more than 30 minutes at midnight. No key generated or the door has not been able to be opened by the staff.

We had a great experience. The room was spacious. The breakfast was great. The staff were extremely accommodating. I would stay again.

Room had a strange smell.

Asked for wake up call but did not get one. Airport shuttle never came. Had to go across the street to a different hotel to catch the shuttle

Staff was wonderful, Alex and Daniel give out great customer service. Knowledgeable about area and tips. Love room it came with kitchen and breakfast include for our short vacation. Our view was nice. Area around was nice and cleaned. Cleanliness was amazing. Housekeeper came to ask for service and we told her the time we would be out to return and she was back at time told.

To pricey for the condition of the rooms

We arrived at 10 pm to check in, due to the time of our flight landing. It appeared that they didn’t have a room, the staff called someone to try to get a room for us. Heard them say, no they booked through Expedia. I said I have Hilton Rewards, we were then given a room with H hotel instead. While the room was spacious, the air had not been on, so it was stuffy when we arrived. The shower was infested with gnats. When trying to access continental breakfast was told it did not apply to me because I was staying in H Hotel. Once I confirmed my Homewood Suites reservation we were allowed to access. Not a great experience.

Everything was good, the room, the restaurant. The only issue was the front check-in staff. They were rude.

Staff

Very nice & helpful staff. Large room was nice as well.

Very Courtious staff, thank you!

When we arrived we were charged an additional fee of $50 to check in 30 min early. The entire hotel smelled like sewage and the tv didn’t work nor did the Aircondition. After requesting for maintenance 3 times we finally got a new tv the air conditioner was not functioning. The hotel front desk was rude and not very accommodating.

Room was clean but a little run down. Convenient location and shuttle service to LAX

They gave me an upgrade to a suite. Nice. Carpet needs cleaned but really nice

Excellent room, very large, clean in good repair. Front desk staff were a little unenthusiastic when we arrived...but still perfectly helpful, so just a minor nit-pick. Breakfast was excellent...very pleased.

Clean room. There for family trip. Did not use shuttle. Kitchenette very convenient and clean

rooms are spacious, airport shuttle is a bonus but breakfast was a disaster

Excellent service during heat win Los Angeles! It was a blessing for an elderly woman

Many negatives...First don't plan to park here, they charge you extra to park a car here. Second, they charge you a $300 incidental fee(per room) even with room fully paid and say it will take 5-7 days to return the $300, that is ridiculous! The rooms are spacious and clean and the do provide a shuttle to the airport so those are positives.

Everything was perfect, except for the surprise $55.00 per night parking fee. That was a bit outrageous.

Charges "LA Worker Ordinance" fee, and this is a hidden fee that hotel staff never mentioned. I don't mind paying fees, but I hate hidden fee! Parking is 55 dollars for one night staying. This is also a fee that they told me after I specifically asked.

The customer service is second to none. I was able to enjoy visiting my family in the pity and still feel at home!

Rooms and location are great. The convenient little fact that there's a subway attached paired with the coffee spot. Great quick options for a snack or drink. Bed was very nice. First room AC didn't work so I had to get another room but that was easy enough. Great service, decent price and perfect location. Would go back. Didn't hear any traffic or plane noise at all even though it's so close to LAX.

The rooms are spacious, but they need to step up their breakfast (basically 2 stars). Quite possibly the worst hashbrowns I've ever had. Hashbrowns shouldn't be chewy. Highlight of the stay was Alex at the front desk. He went above and beyond to help check us in quickly and also helped us navigate the less than intuitive deli self-checkout, all while checking in other guests and fielding phone calls simultaneously.

Beautiful and extremely comfortable!

Staff very nice, airport shuttle efficient, room needs some improvement like the shower and kitchen area, bed mattress and pillows need and upgrade, breakfast was nice and clean.

Seems to have been recently remodeled. A bit of a strange smell, perhaps from new carpet? AC took 1/2 hour to kick in and also seemed to turn off at night as I believe its motion sensor controlled. So if you don’t move in bed I think it shuts off. Restaurant was very expensive but there is a Coffee Bean inside as well as a good deli across the parking lot and a subway one door down. Overall highly recommended.

This would not be my choice in LAX airports. I would look to other options.

The shower was messed up and making Horrible sound. After requesting housecleaning or toilet paper we were unable to receive either. Actually had to buy toilet paper from the grocery store and bring back.

I called down to ask about the restaurant and the person answering the phone said ‘uh, I’ll transfer you over’ sounding irritated. This is the first bad review I have written. But for the money we paid, we felt check in alone should have been prompt. Saving grace, the gentleman who did the shuttle pick up was lovely.

suite size ok but you can never get assistance you haft to beg for help

Nice service by the Asian woman working at the restaurant and taking my order almost immediately…I prefer listening to some classical music (instead of pop music) in the background…also, when it was busy at night (with four family units in line on a Saturday evening in the summer) at the check-in counter, there was initially only one worker…the manager seemed to be standing idly (talking about waste of resources), by not doing anything to help…only later did another check-in clerk showed up.

The property was very clean. Only one restaurant on the premise, making it difficult to have different choices to eat. Breakfast was decent. Transportation was limited unless you rented a car.

Great breakfast

There was no got wayer for the shower, the AC was turned to 68 but the room stayed 74 degrees, and there was a loud jack hammer sound throughout the night.

One of the highlights was the complimentary breakfast. It had a nice variety of hot and cold options, and everything was fresh and well-stocked. The location is also super convenient—close to shopping, restaurants, and highways, but still quiet and peaceful. If you’re looking for a clean, comfortable, and modern place to stay in the Oakbrook area, I definitely recommend the Hyatt House. Would absolutely return!

Very convenient and room was wonderful. Staffs are also very kind and nice.

Good business property an easy walk from LAXit. Clean and comfortable. I did find it annoying that at the price charged, the property charged for water

Very clean, comfortable bed, great breakfast, friendly staff & quiet.

Room was warm and never cooled to a good temperature

Ña

Did not meet minimum expectations of extended stay hotel

Breakfast options limited and disappointing. No complementary water in rooms.

I think some key things were left out when checking in Did not give parking instruction Did not provide WiFi password Ac took forever to cool the room down I was offered food and drinks without clarifying that it would be deducted from $300 deposit Bed and pillows were too hard for my liking

Great room!

Great spot when you absolutely have to be on time and/or need to get up early. Why not sleep in with style and comfort?!

I always enjoy staying at Homewood Suites but this time when I got to the room it was uncomfortably cold and I could not get the thermostat to operate for heat. I called the front desk and they sent a maintenance man promptly and I was grateful for that. I suggest that clear instructions for the operation of the thermostat be posted.

Excelente ubicación y servicio

Spaciousness. Best fast efficient elevators. Auto curtains & safe not operational in our first room. Gracious night manager.

Very professional front office gentleman who checked me and my sis in law in- The rooms were very clean, updated decor and decent amenities- I fell in love with the shampoo and conditioner. Full free breakfast was great - highly recommended

Room had a unpleasant odor upon entry. Did not smell freshly cleaned.

Good hotel

Check in took way too long! The front desk guy was flirting around with some girls while couple of people were waiting to check in late at night time.

Loved how close to LAX it was.

We booked and paid for a room with 2 beds and only got one room with a bed on arrival. We expect 20% of the price back.

We were there for 2 nights. They didnt make our beds the first night. They left our dirty towels in a pile in the corner of the bedroom (we didnt put them there). When I called for extra towels and mentioned the bed weren't made they had no comment. Evidently they only do beds every other day but my husband was only told this after he mentioned it. Also kind of lost on people staying for two nights (at about $900 per night). We got locked out of the room the second day as the lock on the door wasn't charged and spent 30 minutes sorting that out. We like the spacious room. The beds were comfortable and nice bathrooms. The kitchen could use an update. One of the doors wouldn't close at all. Weve stayed here twice before but not sure we'd do it again.

My room was not available, I had to stay in room without heat or ac. Shuttle wait was about 45 min. Please stop selling this property on your site.

Very close to airport/ but very limited dinning ops

This the perfect hotel to be in by the airport has everything you need without asking for it

Very nice place in a great location only about five minutes from the airport. Airport shuttle was very good and the restaurant was also very good.

Haven’t seen any rude front desk service providers like them. They are the rudest I have interacted so far. ACs do not work. Water is too hot. Overall facility is poor for the money I paid for it.

Having a shuttle to pick up and drop off LAX was convenient. Close proximity to the airport. The water temperature in our room was quite hot... I called front desk a couple times to inform them the issue, despite being transferred to a different room it was still the same issue. Additionally, I called front desk for housekeeping before we leave the room the first day, but when we came back 7 hours the room was not cleaned.

Great

Nice and convient. Close to the airport and free shuttle to get to the airport.

👍🎉

Clean and close to airport. Shuttle service good to airport. Bad experience: no Wifi available as “booked with third party”. Never have had such a downside with a hotel for this.

The good thing about the room was the upgraded space and that I was given two beds instead of a small studio I originally booked

Very unhealthy sewer smell coming up in the bathroom and the elevators. The smell at 3:00 a.m. woke us up so sick and with the most severe headache we've ever had in our lives. We are so groggy that we fell back to sleep until 9:00 in the morning and woke up so sick that we could barely even function to get the attention of the appropriate staff. When the maintenance engineer did get up there he told us all about how it had been like that for a long time and it was getting worse I was blowed away. We immediately insisted that we were moved to a different room it took us two days to clear our systems out from the toxicity that we were exposed to. Management refused to contact us during this time so we called you. Please handle this most professionally for which it's a serious problem and many more are going to get exposed to this before the problem is solved I'm quite sure of. I have been a contractor most of my life and this is one thing that you are absolutely against the rules to share your employees with this type of surroundings in the field there is very strenuous precautions involved in this type of exposure. as we were checking in something really confusing came about we were asked to hang on a minute as the clerk ran up to the room as we found out when we got to the room the clerk had fired up the dishwasher with dishwasher chemicals in it to cover up the smell when we walked in we immediately smelt the dishwasher but there was another odor this was around 12:00 at ni

It's close to LAX.

The hotel was nice but I didn't appreciate the hidden fees. I paid ahead of time through Hotels.com and was told all fees were paid. When I arrived at the hotel they took a $300 for a deposit and charged me $60 to park for one night. I checked out at 3:00 AM pacific time and still haven't received a receipt nor has the deposit been released back to my account after over 9 hours later.

It was not too good they were out of power outage for the whole night. It was all dark and no tv

Unit was in pretty bad condition had a significant smell (sewer) to be exact. was not deep cleaned dust and Debris still on floor/carpet . There’s was no cold water in first unit we thought well maybe it’s just this unit we told the people at the front desk they switched us into a different unit only to have the same issue , we had to shower with extreme hot water which leads to skin /scalp dryness not a good thing ! trash was not taken out from previous party , the smell was not as bad on this one, the hallway and elevator did however have the smell , staff at the cafe seem bother when you go to order not friendly -they don’t smile at all ! Very unpleasant experience for me and my family we will NEVER stay here again !. They advised us about a parking fee on the confirmation email when we checked in another amount was given this is not ok luckily I had read the small email and showed the amount stated in such. Overall not a good place to spend your money. Breakfast is very basic and food is not fresh dishes were not clean seemed unsanitary. Hotel has thin walls as you hear a lot of noise from neighbors rooms . Don’t stay here save your time and money

Good

Convenient to airport. Sufficient, timely shuttles

The service and front desk was great! Very friemdly people and was able to get assit quickly. The room waa great and clean, everything was organize and well put.

Very nice room, right at the airport, great location!

I didn't like the fact that a $275 a night room had torn and dirty furniture in it. Overall the hotel and room were nice, but I have come to expect more from Hilton products.

Homewood has been my go-to place for years when I travel, always good and consistent. However, this time got me. After a long overseas flight I got here late night, sweaty and tired. There is a posting saying AC would need 10-20 minutes to turn on by a ‘eco-friendly’ motion sensor. But after an hour AC was still dead. I called front desk twice and the lady said she would get back with me in a few minutes. Never occurred. Every time you check in you get this very friendly personal text to thank you for your stay and asking you to reply if there is anything you need help. So I replied to ‘Daniel’ and asked for help but it went nowhere, I guess this text was a computer generated ‘personal’ message and no one to follow up. Anyway I went to sleep around 2am in a stuffy AC-off hotel room, disturbed and not happy. Otherwise, hotel is clean, spacious and comfortable. I hope this ‘eco friendly’ AC is just an isolated system breakdown not a trend from now on.

really nice lobby and room. clean! did have to pay extra for an early check-in but overall love the room

Upon arrival it was great! after a few attempts and disappointments with my bank I spoke with the general manager who made things much easier for me, once I arrived at the location the actual manager on site made it very difficult for me and did not keep the GM word and charge me a complete other price. He was kind of rude. I was not informed that the room was cleaned on every other day basis which is something I did not like I like clean sheets every day especially if I am paying almost $300 a night for a room. Housekeeping needs to be a little more attentive of what is being used I was not refilled on sugar for my daily coffee, very disappointed. Overall it was an ok stay. I will stay elsewhere next time though. Somewhere where my little pennies will be counted.

Great property and breakfast included. The cost to park is the only negative.

Close to LAX

The mattress was not as comfotable as some but we slept ok.

Great place to stay if youre on a layover or your flight got bumped like mine did. Food options are limited for walk to sit down. Theres always doir dash!!

was there for overnight arriving in LAX slept good room was big service was great

Food at breakfast some things like chopped fruits and cream cheese had gone bad. Water pressure in faucets and showers was very bad. I had checked with the hotel before booking and was told they had an outdoor heated pool. Upon arrival found out there was a small outdoor pool like a kiddie pool which I was told was heated but still very cold by check in rep. Truly disappointed.

Wonderful hotel! Staff were friendly, room was clean and comfortable, free breakfast was better than average, etc. Airport shuttle was free. Will definitely stay next time we’re in LAX.

I enjoyed the room close, but not to close to the elevator, clean,

First time here place was amazing

Breakfast good n hot .nice hotel will come bk again n again..

Front desk staff were awesome and helpful!

The staff were amazing, nice, and had great customer service! The property and our room were very clean, spacious, and it was nice. However, some areas of the hotel did have an unpleasant pungent smell. Like the elevators, hotel floors, and my room a little bit. Parking at the hotel was a bit confusing as well. Beware if you have a vehicle it cost money to park your car at the parking garage at the hotel. I recommend to pay for your parking with the hotel if you do planning on coming in and out a bunch. I just wish parking instructions were a little bit more clear.

Thank you

Excellent stay. The receptionist was friendly and helpful. We were grateful that she let us check in a bit early after an 11+ -hour flight to LAX from overseas. Our room was clean and comfortable, with a comfortable bed and nice shower. We enjoyed dinner at the hotel restaurant, which has a good variety of items. Most important, we appreciated the reliable shuttle service, as we had to be at the airport at 4 am the next day.

Great hotel for the price. Donut get a room facing Century Blvd. The traffic noise is intense.

The property is clean, safe and comfortable and has the airport shuttle. The stuff is polite and knowleageble

Great

Staff was very helpful and accommodating, having our room ready when we arrived. They provided all the information we needed to catch the shuttle from the airport to the hotel.

Nice place, Would stay there again.

The gentleman at the front desk was very nice. But the room was not perfect maintenance-wise. Also we struggled parking. The instruction of the parking was not kind- very confusing.

The rooms were initially nice and clean but there was minimal housekeeping. We called the front desk multiple times in regards to this but that didn’t resolve anything. We had to directly call the housekeeper that was on our floor to clean our room.

The room was top notch. The bed had a slope to it that required a 45 degree orientation to sleep head "uphill"

Dog Friendly, Rooms are very clean and quiet, Nice Staff

Clean, friendly staff. The only thing I was surprised by was no coffee in the room.

poor customer service, worst customer service, pricey rate including pricey parking fee, worst view

Room is smelling no hot water kettle or coffee machine tv had no connection

Breakfast finishing at 9am a bit too early. Tv didnt work first day and toaster never worked (reported day 1 but not fixed), would have liked teabags in room. Otherwise very spacious and clean. Close to airport

Nice one night stay, suite is clean and bed comfortable.

Easy to find

breakfast was ok. I did not enjoy paying $60 per night for parking. ouch. overall, trip and money spent was well worth it. last time I came to LA was in 2007 and obviously things have changed since then.

i booked a room with full kitchen, even tho we do have complimentary breakfast included, we have a toddler with us just incase we hungry at night, there kitchen smoke ventilator is not working. and we stayed for a week, so we have so much dirty clothes, there laundry room for guest is currently out of service. i have to bring our dirty clothes back home. overall our stay is just okay. :) even its a lil inconvenient.

A quick check in

Coffee bean inside

We couldn’t watch TV no remote.the water didnt get hot.they were tell people different prices for parking.Told one lady $55 tryed to tell me $55 a night until i showed them the email where it said $42 a night.Parking was horrible

Hotel is nice, but I was confused on the actual housekeeping. It did not come in day one. I asked the front desk and they told me "housekeeping is by request only". So I told them to clean the second day and that still did not happen. After 4 phone calls, someone finally showed up. I know this was a thing during Covid but did not know hotels still did this and if so just tell me at check in. We should not have to guess if there is going to be housekeeping.

This is at an isolated end - feels unsafe to walk around - no restaurants - no

Everything was so well put together. Loved our room. So easy to relax and enjoy our time. Staff was so helpful and friendly too!