Los Angeles Airport Marriott

Wonderful!!

Cool

Courtesy airport shuttle and low cost shuttles for special events at Kia Forum, So-Fi Stadium etc. The Starbucks in the lobby area had every quick friendly service on food and beverages. Courtyard pool and outdoor games area was beautifully furnished, clean fluffy beach towels, good background music and landscaped beautifully. We will stay there again next visit to Los Angeles and use Marriott Bonvoy perks at other Marriotts, too..

Nice, clean room, and I'm a fan of the shower gels. Water pressure so-so but ok for a rain shower head. The gym was well equipped, I was impressed. And there's a nice JW steakhouse as well which I enjoyed, as the bar/regular dining area but I did not try that. My only complaint, and it's a big one, is that the shuttle was very infrequent. At the airport, I came out and just missed one. I saw two Hilton vans and two Sheraton vans in the time it took for the next Mariott van to arrive, and that van just bypassed my area completely. Fortunately a friendly driver for a parking lot van asked where I was going and dropped me off across the street. On the way to the airport the next morning, I was fortunate to be near the front of the line as there were 30 people and the van could only take so many. The driver was very friendly and helpful but the hotel gets bad marks for only having what seemed like one van in circulation.

Staff was very helpful. And very polite.

Side note, if you are heading to a Dodgers game during your stay, traffic each way will make that a one hour+ trip. It’s only 15 miles away. But it’s L.A. traffic.

I felt seen and cared for. Every staff person who I encountered smiled and spoke - even if it was only in passing. Smiles are hard to come by these days. I didn’t know customer service still existed, but it felt restorative. I’m grateful!

We don’t charge these holds in the UK. As for your property. You have over sold the M Club rooms with private access so I had to wait until 5pm before getting the room I booked. The bed next to the window the mattress was hanging off the base. Some TV channels the picture froze on a few channels especially TNT. The show in my room had very poor water pressure and was told it needs something fitting which can be done quickly. The WiFi was very slow. Only one bathrobe for 2 guests. The water pressure in the basin was also poor. I think you also need a shave mirror. The M Lounge you had no diet drinks and was told you were changing suppler so didn’t have any. You had no glasses only paper cups on day 2. There is no security in the Lounge any people just tailgate other guests when not having lounge access. I probably could visit that lounge and have breakfast everyday without even being a guest. No midday snacks happened. My room wasn’t cleaned in 2 days

Wonderful lounge area

All good

Our daughter is a student at LMU and we're from out of state so we're in LA frequently. This is our go to hotel. It's clean, comfortable and convenient. Staff are absolutely outstanding. They go out of their way to meet guest needs. There is a gem of restaurant here too and Concierge Club is fabulous! I highly recommend this hotel.

I was not expecting to be so impressed by an airport hotel. It started with the airport shuttle; they gave me the website that follows the location of the bus in the airport. Really loved it. During the check-in , I was treated professionally and quickly. I asked for a late checkout and they were able to help me. Room had coffee and great shower. Many little things made me surprised and pleased with my stay. I’ll come back!

slow, lot of waiting

Not bad. I think the staff could have been nicer.

The light in the hotel by the bathroom was motion activated, so every time one of us got up during the night, the light clicked on BRIGHT.

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Fantastic hotel very close to LAX. The shuttle was about 8 minutes. Room service menu is a little expensive for the quality of food, but an excellent choice if you need a place to stay after arriving after a late flight. The pool, jacuzzi and mini golf in the courtyard is an added bonus!

Stayed here due to a delayed flight. Staff were helpful and accommodating!

The price is very high for the product/service offered. There's not much difference compared to nearby hotels. It's an old hotel that needs an upgrade. The room didn't have a safe. There aren't many good vending machine options. The staff isn't friendly.

The reception staff were unhelpful, lazy and obstructive. After checking in my elderly uncle had to wait 20 minutes in front of his room after a 6 hour flight, as his key cards were not working. Then the reception staff would not replace the card unless he physically came down again although we had a connected booking and I was trying to get a new set of key cards for him. I tried to explain to him that I made the 2 bookings and they were connected. If he spent 20 seconds extra on the system he would have realised this. Despite all my efforts, the reception staff did not want to understand what I was telling him and was completely unhelpful. Eventually I had to go up again to get my uncle down as if he is checking in from the beginning!

Expensive.

Great hotel for easy access to LAX. Convenient shuttle to and from the airport. Clean and comfortable rooms. Starbucks and other food options at the property.

2 nights in a row a fire alarm went off, kids woke up in the middle of the night crying. Staff was not aware of the reason

We were here for one night and it suited our needs. It was clean and quiet. The front staff was cordial and the check in process was smooth. We would come again.

Parking fee is too high

Staff was extremely helpful and kind. Kids loved the pool

I will choose to stay here anytime.

?

I like the room n the bed was comfortable paying for parking . super expensive

Fantastic hotel

Friendly staff

yes

Ok

Everything is super clean the staff is very kind friendly and professional!! The rooms are clean and spacious Nothing

the huge pillows on bed are hard to sleep on and the internet connection was difficult

However, the Hotel Manager was sympathetic and cooperative

The gym was great, but it was so muggy feeling since it was packed with people. Not much airflow.

I waited awhile to write this review to see if they would ever call me back. We stayed there for a conference. We went to bed late. Midnightish, but had to wake up at 5am. About 2am we were woken up by a very load knocking sound on our wall. We were at the end of the hall, so there were no rooms beyond ours. We looked out the door and there were people carrying linens out. The knocking continued for at least 10 minutes. I finally went over to the room, the door was proped open. They had a big machine snaking the toilet! I called the lobby to see if they could wait until morning to do that kind of repair. They sais someone would call me back. They never did. They just kept us up with that loud machine. So annoying. I LOVE Marriott's. I have never had a problem with them. This was a huge problem! I wasn't asking for a room refund or anything. I just wanted a call. I have video and photos. Huge disappointment guys!

Rooms smell musty, likely bc its an older hotel with carpet. Room service menu is a joke compared to all the good food available in LA

Very nice

Friendliness and cleanliness Need more signs for parking, we looped around so many times

Good

Right next to the airport but very clean and quiet. I recommend it to anyone.

So beautiful so much family fun

Muy buena ubicación y con opciones de restaurante dentro de la propiedad.

Convenient to the airport, free shuttle, room was good, mattress was great. Will stay again.

Next to the airport. Huge place. Convenience

The staff was maybe the best I’ve ever come across. Helpful, kind, the amenities and location were top notch. Bed was super comfy. Airport was close. Highly highly recommend

Great

Love this spot

The staff was friendly and very happy to welcome me and my friend at the hotel. From the time we arrived and when we left after a two night stay the hospitality continued. Well done!

Demasiado caro el parking

Cleanliness Location ?. The ones that's staying few nights on the property also have to pay for parking as well.

Close to airport

Very nice hotel and staff

Loved the outdoor pool area. Rooms were very nice and beds super comfortable.

Would stay again!

Hotel shuttle was great, as was the check in staff

Excellent hotel with fab pool.

Breakfast buffet had no hand sanitizer. When i asked the staff if there is any, they said no, instead of getting some. There’s no bathroom amenities like shower cap, makeup remover / Q- tips. The bottled water are the half sized bottles. And there’s no free wifi if you book through third parties. It’s only included if you book direct.

The staff was so helpful and amazing! Great communication and service. Will definitely come back.

The staff was great and the room was very comfortable.

Our stay was essentially overnight for a few hours before we caught our next flight. Close to airport with easy to find, convenient, free shuttle service. Drivers were courteous and helpful. Check in was quick. Room was clean and quiet. Beds were comfortable. Negatives were you had to be or become a Bonvoy member to use WiFi and it cost $6 for a smaller bottle of water, if you needed more than the two free ones they gave you. Otherwise a good stay and I would stay here again.

Terrible property, no free WiFi, or parking. Parking was 95dollars over night, WiFi 20 a day. People running in the hallway

Quick stay, but everything was perfect

Location is busy but had no issues

Very helpful and friendly staff. Convenient and dependable shuttle service Thank You

Great family property!!!

Easy access, friendly staff Restaurant and bar close at 11pm

The room was clean, the bed was extremely comfortable and in the bathroom there was an excellent and powerful shower. We ate in the restaurant in the evening, the food was delicious and all of the staff were friendly and attentive.

Room was very quiet, clean and had a super comfortable bed and pillows. Couldn't ask for more. Staff were very friendly and helpful too.

Easy in and out and shuttle

Great experience!

They charge a fortune for everything. $72 just to park on that property after you rented a room there. The microwave. The view was of a wall right up against my window. Marriott sucks

Verry good , staff helpful , good experience

We were placed kiddy corner from elevator and had to walk a great deal, half length of hotel since it is a giant circle around pool complex. As seniors if was not a comfortable stay with disabilities at 64/68. Other than that wonderful stay, we will stay in future, & remember to ask for accommodation to be closer to the only elevatior.

yes excellent

From the moment we walked in—last-minute plans, a little chaos on our end—you’d think we were VIP the way Ernesto at the front desk handled everything. Smooth, professional, no stress. He didn’t just “check us in,” he made sure we were taken care of. That kind of service? Rare. And let me tell you, the hospitality didn’t stop there. Gloria Maria from maintenance came through like a pro—quick, friendly, and genuinely kind. You can tell she takes pride in what she does, and it shows. Now shoutout to the entire housekeeping team—super sweet, always smiling, and actually personable (not that robotic “hello” you get at some places). They made the stay feel warm and welcoming, not just clean—which, by the way, everything was spotless. The whole experience? Seamless. Comfortable. And most importantly—human. That’s what sets this place apart. If you’re anywhere near LAX and thinking about where to stay, don’t overthink it. This is the one!

I love Starbucks

We stayed for a week and it couldn’t have went any better, staff were so friendly and nothing was ever an issue. Hotel was great with a steakhouse and sports bar, pool was perfect for the kids. Shuttle bus to and from the airport was also helpful. Thanks

Very convenient for the airport, with regular, free shuttle.

Close to airport, clean, friendly staff.

Night time crew for BATHING NECESSETIES.

Room was clean and nice.

This will be our go to hotel anytime we visit. Its super close to the airport and rental car pickup and they also have a shuttle to the airport. Rooms were nice and clean food was great and the Starbucks inside was super convenient. The young lady that helped checked me in was super nice!!

Yes

Very clean, staff was very friendly, highly recommend.

Our reservation was prepaid. When we checked in, the reservation had been changed without our permission. We were sent to the wrong room based on the incorrect reservation. Then we were shifted to the room we originally booked and the card key didn't work! Finally, when my husband went down to get it right with the front desk, we still couldn't get it! The entire sensor had to be replaced. We lost over an hour of time and were late to our ticketed event. The front desk was dismissive as though we had done this to ourselves. As Marriott members, it was a very disappointing experience.

The location was easy to get to the airport at 5am. Also se shuttle service is quite good We paid for the Marriot Club and when we got up to the floor the club was, there was nothing to eat, really disappointing. Also the restaurant wasn’t comfortable because of the low temperature in the air conditioning, seems that is was planned to make people go fast. It is too expensive for the basics in hotels.

Clean and quiet hotel near LAX with prompt and professional shuttle service. With Marriott Bonvoy membership we had access to the club lounge that had great breakfast selections and snacks for the evening. Comfortable beds.

We did not like as much the m club lounge breakfast. Was not expecting that for the price of the rooms.

We only stopped for an over night to break up the travel from Boston to Hawaii. The shuttle was easy to find and took us right to the hotel, check in was quick and easy and the room was clean and quiet. For our needs, we were very pleased!

Clean room. Very helpful staff

This was, by far, one of the worst states of my whole travelling experience. I had the worst night at this hotel, experiencing intense and abnormal itchiness all night, which kept me up most of my one night stay. Given that I felt exhausted after long flight, I just wanted to go to sleep and get some rest. Instead, all night, I was itching my body and my skin, as if something was crawling on it. In all my years of travel, I have never experience anything like that. I sprayed some hand sanitizer and alcohol on the bed and slept on a towel, so I could get a couple of hours of sleep.

Totally overpriced for what it is, starting from the parking for the car to the restaurant for breakfast.

The rooms are really small. And the parking fees are ridiculous!

Pictures didn’t match room

The room was very clean and the team was extremely friendly and helpful.

we used the pool. It was a quick overnight to go to the airport. The shuttle was amazingly convenient. Great place we will for sure use this hotel for when we have to fly out of LAX.

The property was nice but an bit outdated in rooms. You can hear every noise by the way from the airplanes overhead to kids running down the hallway.

Alarm clock in the room woke us up at 6am

We could not get a shuttle from the airport to the hotel which was only a few blocks away after flying for 13 hours straight. I had to pay a free shuttle driver 20 dollars so he would help us get there. The staff and room were ok but 2 hours to go a few blocks after a long flight makes staying there a NO next time.

Staff are hospitable. Very clean !

Maintenance Request @ 2047: A/C would come on triggered motion light in toilet room EVERY TIME

Loved it it was great and relaxing thank hotels .com

Staff was nice - hotel was worn, dated

The cost of parking

Quiet experience. Relaxing.

Location to our conference. Toooo noisy. Maybe there are quieter rooms in the interior near the pool. But will not stay again.

The staff go above and beyond. Everything was perfect. Thank you for making my layover amazing

Been many times and it’s a great hotel. Internet setup was confusing but everything else was perfect.

Airport shuttle service was convenient and driver was friendly. The check in staff were very welcoming. My husband and I enjoyed the M lounge food ,service, and atmosphere.

Clean room

Enjoyed our stay!

But the place feels like its gone down. I didnt get my morning wake up call, attempts to reach the front desk to get some essentials brought to the room were never followed up. The pool was dirty. I understand they have a lot of people in the pool area on a weekend, but at least fix the bubbles in the spa- it wasnt working. And dont allow under 15s in there. Little kids as young as 1 or so without diapers, sitting in a hot spa? Whole families with kids packed together like sardines. I know you can't control who stays but at least set some boundaries for a safe,pleasant and hygienic pool/spa experience. The gym mats were falling apart. Really off-putting. Invest in your customers and set some rules that you enforce.

Excellent staff

Service staff very friendly and helpful

We were so grateful to the concierge and bell hop for helping arrange a car service to and from the Kia Forum for our concert. It made the evening way less stressful. Truly fantastic service.

Beautifully modern, little noise from the hallway suggests paper walls but had no issues and high end finishes

The hotel was immaculate. The staff absolutely fabulous. Very impressed was offered water coming and going . Wished the hot tub was open for adults to midnight would have been the cherry on top . Arrived just as they closed, but balconey view was nice to relax on. Will be back

The room was very clean and staff were very courteous. Also, the Steakhouse restaurant in the hotel was one of the best meals I have eaten in several years. French Onion Soup, Bone in NY Strip and Lobster Mac-n-Cheese were excellent.

Food options for a person who is gluten-free and vegan

Room was spotless, great location

Staff pool gym

Ok

Bed was very comfortable Linens and were lovely

The onky good thing was late check out

The staff were courteous, helpful and accommodating. Room was quiet, spacious and spotless.

This was a very lovely hotel and we loved the pool.The golf course and the amenities.. Having an on site, starbucks and restaurant was really an asset.

Wonderful

Great location, friendly staff, clean premises.

Perfectly clean room, staff friendly and courteous

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The room was in good shape, but the AC unit was the loudest I have heard - not possible to sleep with it running, but also not possible to sleep with it off because the room became too hot - tough night. They also have a motion sensor in the room that turns the room light on, so if one person gets up at night to go to the bathroom it jolts the other awake (if they had been able to sleep). The self parking was $72 per night but Expedia included that for free, so I validated this on check-in and check-out but when I tried to leave the lot it tried to charge me, so I had to repark and visit the hotel again to get my key validated - they had forgotten to do that. The valet was scheduled to pick up our luggage at 7am so we could make our flight, but forgot, so at 7:20 I had to park again and run to the room to retrieve our luggage ... The steak house inside was good - 4 star with great service and 5 star prices ($80 steak ala carte).

Staff

Friendly staff. Clean, quiet room. Quick shuttle to LAX. Comfortable bed.

Location is Amazing

room was nice

Hotels.com charged me for two rooms in error and would nit refund me.

The body wash does not have good smell

Very helpful staff, nice room, good restaurant

the room was clean and the staff was outstanding. Great amenities.

Staff was very welcoming and explained everything well The location of the room was great

I reserved a room for Sunday and Monday night, Jan. 25th and 26th through Hotel.com and they stated that i was charged for both nights due to their error. Since my airline changed my plans due to storm/weather, you would not refund my stay that I cancelled with hotel.com for Monday, Jan. 26th night. I only stayed on Jan. 25th. Due to this double booking in error and being charged for two nights instead of one, this was an unpleasant experience with you. Please refund me my one night stay for Monday so that you don't overcharge my stay. I did give ample notice as this was out of my control with airline. Please refund. Thank you. Lori Meinhardt - [email protected] - 979-319-0430

Dark soulless and never again

Local to other places to eat, within walking distance to some and quick uber to others.

Room was clean and quiet.

I had an early departure (6am), airport shuttle took too long to arrive.

At check in, the front desk staff told us the on-site parking is free for hotel guests. At checkout, when we received the bill, we found parking is $60-70 per night. We asked why we were given the wrong information when checking in, and the staff just ignored us and turned to the next guest. Rude!

My family and I had a wonderful time at the Marriot room was spotless. Israel and Joe provided us with an amazing customer Service. We will definitely visit California again.

The room was clean. The ac wouldn't go below 74 deg. so the room always felt warm. The mattress was old. We booked and upgraded room so we would have access to the M club on the top floor. Didn't realize it is closed on the weekends, so it was a pointless upgrade for us. Felt like the onsite dining was overpriced, especially the breakfast buffet.

Staff were great though

But the room's AC has a smell , I can't sleep , I need to open the window while i am sleeping . I can't turn on the AC in the room.

Clean rooms front desk guy was a litter rough but otherwise good stay. Parking was expensive $67/night +taxes but otherwise a fine place for a night

Easy location for the airport, clean nice rooms

Room was very clean but the air-conditioned was very noisy.

Closer to rental return and short complement ride to airport. Great customer service.

Great service at front desk. Nice pillows. Steak house overpriced and not good food.

Cleaning staff super helpful! Starbucks a great idea for great breakfast on the go!

Carpet isn’t great or inviting but room was ok and nice entrance and bar area

Convenient location, extended parking available and courteous front desk.

Great check-in. Clerk was just lovely. Room was very nice. Hotel is clean and quiet. A nice oasis between travel stress.

The double beds are very small and the shuttle never came to the airport. We waited 45 minutes then decided to take the Hilton shuttle and walk over.

Superb~!

Fantastic stay. Clean and big room. Modern. Huge tv. Great shower. Starbucks in the lobby. Staff super kind and helpful. Shuttle to and from airport

Wonderful experience - friendly staff, clean, safe, and very enjoyable outdoor area with pool and putting green.

Great overall experience.

The sheets and towels were fine

Perfect

Room was spotless, easy access from airport and exactly what I needed after a long international trip.

Good location, great shuttle service, restaurants, nice rooms.

Great overall, parking is too expensive

Clean room, wonderful helpful staff

Everything was great, especially the food and service at the onsite restaurant. My only complaint was that the heated pool was cold and dirty, especially the deep end, and the hot tub was not hot. Hotel was clean, room was clean, and it was fairly comfortable.

Everyone was very friendly and helpful.

It seem very worn and dirty. The walls can also do with some cleaning.

Room was nice and tidy, great amenities and easy to access. Airport shuttle was great and easy to use.

Staff was excellent, room service was awesome, food arrived quickly was fresh and delicious, however rooms are designed with drapes not closed all the way and for me who preferred a dark room, well, I had to place the luggage stand trying to close the bottom of the draped.

Lots of amenities for an airport hotel. Staff are also very helpful and accommodating. Would recommend staying here if you are looking for a hotel that is near LAX.

Good steakhouse!

It is very convenient for connecting flights or for one night stop

Very close to airport, very clean and friendly and helpful staff!

Excellent check in experience accomodating our early arrival from Australia. Room was updated, clean and comfortable. The plane noise was louder than I recalled in the past but not wholly unexpected given proximity to LAX! Airport shuttle was convenient and would stay here again.

The room was very clean and comfortable

Very convenient for an overnight layover

Breakfast for each $35 was not so valuable for the money, just expensive.

Romm and amenities were fine for a 1 night stay, very good location and free shuttle worked great.

Super Friendly staff. Efficient shuttle service and great rooms.

The person Of front desk. Sad. No. Haven’t my room. Because. Didn’t find my name

Peaceful

Great for overnight stop over between flights.

Everything was good! Check-in was seamless and the staff were friendly and warm. We arranged a gameday shuttle with the concierge and that was easy and smooth. Our room was fine - carpet was a little worn but not enough to hurt our experience. We had a room with a view with a balcony over the lovely pool area; too bad it was too cool to enjoy it. Drinks at the bar with TVs showing sports was a nice vibe.

No breakfast

Didn't use laundry. Room was clean and staff excellent

Stay one night before the long fly to Hong Kong

Great location, good restaurants

From the moment I checked in until the interaction ended, the front desk staff member Jelloney displayed a clear attitude of impatience and condescension. Throughout the process, he repeatedly shook his head in a dismissive way, which made me feel uncomfortable and disrespected as a guest. At one point, I briefly forgot my room number. While he was assisting another guest, I politely asked which room had just been assigned to me. Instead of courteously asking me to wait for a moment, he immediately told me to “step back in the line,” handling the situation in a way that felt more like a police department than a hotel front desk. This was unnecessary and lacked basic hospitality. Additionally, while I was holding my luggage with both hands, he demanded that I provide my ID again—only two minutes after the check-in had just been completed. I have stayed at Marriott properties many times and fully understand standard procedures, but this interaction felt excessive and poorly handled. Overall, this was the worst front desk service I have experienced at a Marriott property. More concerning, the tone and manner of the interaction made me feel that Asian guests were not treated with the same level of respect or friendliness. Regardless of intent, that perception alone reflects a serious service failure. I will be reporting this experience to Marriott corporate, as this level of service does not align

Staff great! Friendly and helpful! Appreciate the airport shuttle - easy to use

Great hotel

We loved the room, comfortable beds, black out curtains, pool side porch and room service meal. Slept well! Hot showers with great water pressure. Hot coffee nearby in the morning! Will be back

Yes

The room was fine. The restaurant and service were not good. The proximity to the airport was excellent

Nice staff. Conveniently located by the airport with a heterosexual on property. Clean.

Very clean room and friendly staff. The concierge assisted with getting me and my girls a car even when they weren't offering it to our specific event. Starbucks baristas were always accommodating and though the line may have been long at times, it was quick.

Upgrade great staff and good food.

Highly recimmended

Everything was great!

Google Maps brought us to rear entrance and with the traffic that was a bit of a mess but other than that we’re glad we stayed!!

Especially enjoy the pool

Amazing and so convenient for me from and to the airport.

Pretty good stay for a hotel that hass been around awhile. I first stayed.here in 1983. Check-in was quick and easy, the room was well laid out, the bed exceptionally comfortable, and it was clean.

It was a quick one night stay, but check in was easy and the room was clean and comfortable

Just average airport hotel. Used and old and tired. But works.

Hotel staff helpful and very friendly.

Clean room, excellent staff, beautiful pool and lounge courtyard!

Clean room, good food options inside, friendly staff.

Not bad

Great check in staff

Staff were fantastic so welcoming and caring.

Sewage leak in ceilings ballroom not usable

Excellent choice for airport service

Yes

Clean room. Great staff. Awesome concierge service.

Pros: 1) The rooms in this hotel are a nice size and the beds and pillows are comfortable. 2) There are a lot of amenities that one could take advantage of, including a large pool and plenty of dining options. 3) The staff are very friendly and provide excellent customer service. Cons: 1) The lobby and elevators are extremely busy all the time. 2) The parking (self) is $70 a day (half the price of a room). It is also designed so you can use your key to get in and out but the hotel staff do not inform you of this or remind you to take your key with you when you check out so you can actually leave the lot. 3) The place is designed in a confusing way, with the pool and gym on floor 1 and the lobby on floor 2. I witnessed multiple people trying to get to the lobby only to end up at the pool floor because the floor 1 button has a star on it even though it’s not the lobby (?). Last piece of advice: Try to not get an accessible room if you do not need one. The accesible room doors open automatically with a motion sensor and then WILL NOT CLOSE for 20 or 30 seconds, meaning you can not a) walk by the door sensor while you are in the room without opening the door; or b) be in a rush and try to leave your room quickly because the door stays open for what feels like an eternity and you can not force it closed. It makes you wait there. Note: They eventually did come and turn off this feature for me.

Yes

For the room - They are usually a 4 out of 5, clean and classy, the beds are comfortable, linens always fresh, storage is smart, and the space are spacious when traveling with 1 or a family of 4 (I have done both). My only gripe is that it seems like there is always 1 - 2 items in the room that could be fixed or updated every time I stay. Ex: The balcony door did not lock and I had to call to have it fixed. The shower faucet to transition from bath to shower was stuck but I did not realize that until I was in shower and it was usable but I had weak water pressure. Or the tv sound was funny. None of these are deal breakers and the stay is always great. When I call to report said problems the staff is always very quick to respond and a repair is provided almost immediately (I can tell that they truly care and want to ensure I have an excellent stay). But because this has happened on every occasion, I cannot offer this a full 5 stars, though I will stay here every time I want a solid stay. No need to upgrade to club level, the club is NOT worth is (it was always empty and dirty - did not add value to experience).

Very nice stay.

Anytime I have a late flight in into LAX I stay at this hotel. It is conveniently located and they offer shuttle services from the airport. Not to mention, the rooms are nice and clean and it is quiet.

Great food, pool, room and staff

La chambre, le personnel, les équipements. Rien a dire fantastique.

We have stayed here quite a few times and the rooms are always super clean and comfortable. Starbucks in lobby and restaurant had good food. All Staff is very welcoming and organized. We will stay again for sure!

Great stay and very clean and beautiful establishment. It had friendly service and great workers. Only issue was getting breakfast having to wait a very long time to be seated or waited on. Overall it was great visit.

Super accommodating front desk staff! So nice.

Everything was perfect.

Great room, clean, staff was wonderful.

Nice clean room

Very clean and classy. Love the m lounge.

Clean room and quick check in after long day of travel. Restaurant food was average at best

EVERYTHING AWESOME

Great customer service from front desk, waiters in the restaurant and cleaning staff. Convenient shuttle service. Thank uou for .

Great job

Always a win with Marriott!

Friendly staff at check in

What you want from airport hotel- regular shuttle, food until late and a comfy bed. Aircon wes too noisy to leave on but otherwise nice room.

Great stay overall. The room was spotless, staff were friendly and professional, and check-in was quick. The location is very convenient for early flights. Would definitely stay again.

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Great location, staff and amenities.

The room was clean and the amenities were great. The staff was very courteous and extremely helpful.

The hotel was close to the airport, great facility, the food was great and it was easy for an overnight stay.

Nice people and helpful telling about options for entertainment in the area.

Great location for Airport layover. Excellent free shuttle service. Helpful staff. Good facilities. Good price.

Good shuttle service and driver.Room was clean and bed was comfortable. We would definitely stay again.

Nice room, good food at restaurant.

Clean room. Centrally located

Alex at concierge is amazing! Great service!

Solo stay for business very convenient

The staff was very friendly. The room service was quick and the food was good. The only thing I would advise is to explain how the parking lot gate works. I had trouble as well as others. Other than that i enjoyed my stay!

Was easy to get to from the airport and was perfect for a quick visit to see a concert in LA

nice pool

Parking fees are pure theft: $75 for 2 hours. Room keys disabled before checkout

Excellent option for a quick layover in LA. Airport shuttle was very convenient, the driver assisted us with our luggage on and off the bus. Quick check in with friendly staff. On-site restaurants offered good options for dinner and breakfast. I wish we had time to enjoy the pool and patio. Would definitely stay again

Airport shuttle is convenient

The property was in good not great condition. Staff was courteous and professional. The room was clean but dated. The food service at hangar 28 was pretty good.

Marriott always provides a safe, comfortable, safe room and stay.

It was a really nice hotel! Balcony rooms looked nice!

Great convenience to have a shuttle to the airport.

Clean room, friendly and helpful staff, beautiful venue

Room smelt strongly of cannabis. Had to wash my children’s soft toys to get the smell out of them.

Great staff, very helpful and informative

Balcony offers pretty pool views. Love that there is a reliable shuttle, and appreciate the option for an extra charge to leave your vehicle parked while traveling. Kids yelling in the pool early morning was awful.

The hotel offers a free airport shuttle. The ruins were clean and the staff were very courteous and quick to respond to any requests. My shower in the room however took a while before it warmed up enough so I had to let the water run for 10 min till it became warm enough. The rooms were not so quiet and I could here the neighbors next door and the places taking off. Overall it was still a good experience. The JW steakhouse was an excellent dining option with good food and excellent service.

Great place

Great

It’s close to the even we’re going ad it’s also a nice hotel .

Airport shuttle was very convenient. Easy check in. Great concierge service.

Great hotel!

Nice

Good stay, excellent service, clean room, good shuttle.

Wonderful experience! Everything was spotless, comfortable, and welcoming. I’d definitely stay here again

Great

Clean room and comfortable bed. The hotel was hosting a hot wheels convention which made parking difficult, corridors and bar crowded with people and trash. Generally a noisy chaotic environment. Without the convention it would probably have been nicer.

Clean comfortable room. Really helpful staff at check in and check out.

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Very pleasant staff and a lovely courtyard/pool.

Convenient before or after the flight.

At first glance, the exterior of the hotel looks a little rough. But when I entered the lobby, I was pleasantly surprised to see it was clean and modern with a few nice restaurants. Our room felt very outdated and dreary and if the rest of the rooms are like that, then they are in need of some renovations.

Starbucks staff rudeee

Surely check-in clerk. Such a change from the Malaysian hotel staff that seemed to enjoy their jobs.

Very pleased with this hotel!!

Very easy check in. Nice rooms. Will be availing of airport shuttle.

Location

Nice room, pricey restaurants, but...Starbucks! Lovely inner courtyard and pool!

Enjoyed the stay at the Marriott- room was very comfortable and clean. The shuttle bus to the airport worked well. Spent the day at the property and can say gym was clean and equipped well for a hotel gym, the pool was lovely and the restaurant choices were great. Most of the staff were exceptional.

Easy check in. Staff were attentive & polite. Gave us access to the M Club, which was very nice.

Clean rooms, easy check-in, great bar area and timely shuttle service to the airport.

Very nice hotel close to airport. Free airport shuttle. Good breakfast options.

Poor service at the front desk. Only one person at the register… tooks 45 minutes to get our keys ! A dozen of clients in lane were very unhappy.

Super clean and quiet hotel, 15 minutes from the SoFi stadium.

Staff was very friendly when checking in. Very clean property. Close to everything. Sofi down the street which was convenient. Would definitely recommend. Will book in the future

Nothing

Cleanliness and great amenities

This is an older hotel that is in need of a remodel or a deep clean at the least.

Danesha was very nice and knowledgeable. She checked us in quickly and the room is nice and comfy. The guys kept asking to help my husband with bags even though he refused. All the staff were nice and friendly

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Nice place

Great

Good job

We enjoyed the cardio room at the fitness center but the weight room was too crowded/small to use. The valet parking was nice but it costs a lot and parking paid with the room is not credited to valet parking. The staff get the job done but seems their not very excited about having visitors (disengaged and silo mentality).

Nice

Check in guy could not have been more helpful free shuttle to and from airport was convenient too rooms were clean pool was great too

Good service

Thank you for hosting us for the night (passing through). Staff was very accommodating and friendly. Room was clean and ready. Final grade: A-/B+.

Very clean property. Close to the airport with shuttles!

Enjoyed the pool and shuttles.

The best

Excellent hotel, fast check in, friendly and helpful staff, easy and fast shuttle to airport.

Great hotel, located near LAX. It's not Marriott's fault, but everything in California is too expensive and the public filth is gross, again, not because of Marriott. I won't return to LA unless I absolutely have to for some reason.

Didn’t mind the property itself, all the road work around made it a bit difficult to get around as someone who isn’t used to the neighborhood.

Loved

Overall a peaceful stay! The pool was a bit smaller than i anticipate from the photos, which was the main reason i booked.

Fabulous hotel

Very good hotel close to airport with airport transfer free. Nice bar with good food and also a Starbucks!

Bed comforts

Very good stay, staff was very professional and friendly. One staff member especially made a good impression she made sure I had water before going to my room.

The bed was very comfortable. The door to the room was so heavy it was awkward to go in and out with luggage, or even with anything in my free hand. I enjoyed my Starbucks breakfast, but was slightly disappointed not to have a breakfast included. The bar staff were friendly and helpful. The bar prices, on the other hand, struck me as high.

Excellent hotel. Comfortable rooms. Ask for a room far from the elevator. This is an airport hotel so not surprisingly lots of loud voices coming and going in the elevator all night long.

Service provided by the staff was simply awesome. Housekeepers kept the Room clean as expected. Starbucks located at the lobby is very conveniente

Good

The parking situation is not well communicated or made known as we had to park off site. Bed was comfortable but shower was definitely small. Too Pricey a stay

Very friendly staff. Housekeeping every day.

The hotel has so much mold you can smell it coming through the walls.

Parking was horrible almost missed my concert

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Checking in took way too long . There should be a guest service desk separate from checking in , there were multiple people who who were at the check in desk requesting WiFi and other stuff and they were there for minutes while a line of people were waiting to just check in and go to their room . I booked my room through Expedia and they told me what I had to pay for a deposit , I ended up having to pay triple the amount for the deposit upon arriving which I was not told about beforehand . The place is awesome but it shouldn’t take 30 minutes to check in , when some people are going up just for questions. and a deposit should clearly be stated weather it’s through a second party or not

Beautiful hotel. We will definitely be back!

Tim at the check in noticed we were traveling on vacation and upgraded our room without us asking and gave us complimentary water bottles, We were only staying a night to fly out and he started our vacation off on a great start. We really appreciated the effort!

Check in was quick; shuttle to airport convenient

Didnt like having to pay for parking

Good vibes

Spa and pool

Took 40 minutes to check in as only one person checking a long line in - staff standing around, very unhelpful. The price of drinks at the bar were outrageous. Bathroom was dirty, called housekeeping 6 times - no answer - called front desk 6 times - no answer. Will never stay there again.

Nice and clean. Staff was nice and helpful.

Very expensive for the quality of experience.

The price for parking as a guest is ridiculous. Then trying to leave waiting for everyone to pay at the gate was very inconvenient.

The pool was absolutely filthy. There was dirt at the bottom both days we were there and it was never cleaned either in the morning or in the evening when the pool was closed. There was a drinking cup floating in the pool for over 5 hours.

Very close to SoFi and easy to find off freeway.

Nice hotel

Room and hotel was nice. Pool could use renovation.

I liked everything about it.

Staff is friendly and the pool area with the putting green is great! Having the shuttle to and from the airport is convenient.

Quick stop before our flight. Nice pool. Urban oasis and close to airport.

The Marriott LAX is my most favourite Hotel in the Airport area, and i’ve stayed at about 15+ of them. Beautiful hotel, east access, lovely pool and a Starbucks. Staff are always amazing and this stay was no different

We really enjoyed our stay here!! Clean, friendly and our time at the pool relaxing was awesome!!

For a Marriot Bonvoy property, a 4-star hotel and a $220 a night this hotel is mediocre. No water in the room, only for sale at $7 dlls. I was not even offered water at check in.

Noise travels by hallway from lobby so room close to elevator on that floor wasn’t comfortable for a good sleep.

It was a fine hotel, but lost power in our room at 4am when dressing for the plane. Also had to call maintenance for a blocked toilet when we arrived.

The personnel in not willing to help when you’re trying to got into the parking lots ( it’s a vmbut confused). Parking area to the lobby there’s no elevator. The swimming pool area it’s nice and refreshing.

Would look elsewhere in future, whilst convenient to the airport, the extra charges we never used or signed acknowledgment for, debited after we had left and the poor ownership to right the wrong by them was very bad customer service, guest beware

I called customer service and was told they would call me back and they didn’t. My first and last time staying in there! Is a TOTAL ABUSE!

The staff was very friendly & helpful. The gate for self parking didnt work properly. There was multiple times i had to get help because the card did not work.

Nice place to stay before catching your flight.

The check in was great fast and very helpful.

The staff was very kind. The hotel was nice. I had a peaceful stay.

Clean, quiet and easily accessible

Hotel should be about connivence, this place had few. There was not enough staff for check-in nor did they explain anything. Pool had no clean towels. Club upgrade is worthless as you get no perks. This place feels cheap would not recommend.

I love this hotel! My son is really into planes and we stayed on a high floor and we're able to see planes taking off and landing. We loved the pool, MClub access and breakfast.

Free shuttle Having to pay for WiFi in this day and age is crazy! Luckily, we’re Bonvoy members so it’s complimentary but bad form that they’re making people sign up to their loyalty programme to get free WiFi. Not a hotel issue - a Marriott chain issue.

Beautiful clean property!! Excellent staff!

Nice pool for kids and convenient to the airport and rental car facilities.

I would stay at this hotel in the future.

Hotel was clean and very nice!

This property was gorgeous. The room was immaculate. They have an airport shuttle and it’s just an ideal location. The staff was very helpful and even gave recommendations on restaurants and things to do

A little short staffed but Hanger 18 had great food.

Needs carpet cleaning

Everything is good, especially if you need to catch a flight in the very early morning

Excellent staff. Alex and the crew made this stay so special for my daughter, who was celebrating her birthday. The hospitality of everyone there is exceptional and the food at JW Steakhouse is spectacular. The pool area is beautiful and relaxing and the in-house Starbucks is a big plus. There are restaurants in walking distance and the airport shuttle makes this hotel an easy favorite!

The hotel/room was clean but between 11:00pm- 06:00am there was no water.

Everything

Great room here to stay for getting to the airport in tomorrow thank you