Hilton Garden Inn Medford, OR 

Great place to stay. Room was clean and comfortable. Staff was friendly.

I love the Hilton overall and keep returning there when I go to Medford Oregon. Its also beside Assante Health Care Clinics and their shuttle service takes you there as well as the local Airport,. Overall it deserve 5 stars as far as I am concerned.

Location was great. It was very quiet -- we were on bottom floor and didn't hear anyone above us. Room was roomy and clean and the TV even greeted us by name when we entered.

Nice and friendly staff. Perfect place for a short stay. Clean and in great condition! Definitely recommend this hotel!

Good

Housekeeping entered my room twice, even though I had my do not disturb sign on my door, the room was not clean to a quality housekeeping standard. There was crumbs covering the chair, there was coffee splashed onto the furniture and cupboards, and the pillows and sheets were sloppily applied to the bed. Other than that the only other thing I have to say is that the walls and floors are so thin, you can hear EVERYTHING coming from the rooms surrounding you.

Exceptional

Good

Good

Yes

Nice clean property. Food was good as well.

We like that they allow dogs and have an alternate entrance to avoid the lobby if necessary.

All was great as always !!!!

NEW REMODEL CHEAP TOILET PAPER PLASTIC CUPS, NOT REAL GLASSES OR CUPS WAS TOLD WATER BOTTLES WERE FREE AND TO HELP MYSELF, ONLY TO BE CHARGED FOR THEM.!!! NO BLACKOUT CURTAINS!!! LOTS OF MORNING LET IS LET IN. STAFF INTERCHANGES SHAMPOO, SHOWER GEL AND HAND SOAP. THEY USE SAME PRODUCT.

We expected more luxary. There was no in room safe. The soap dispensers were too high. The toilet paper holder was too far back. The curtains were plastic. The dark purple paint was weird. Tbe pillows were too firm. The very limited tv channels was disappointing. The air conditioner did not get cold enough. Based on our 3 nights. We will never stay in a Hilton again and have told our family and friends about tbe problems. This location is past its prime.

Location. Dog friendly. Staff was exceptional. The maid service, front desk, servers, and wait staff were all accommodating, friendly, professional and truly went above and beyond. Guests that don’t pick up dog poop when the facility has bags and trash and everything at your disposal. This rudeness ruins it for responsible owners. We appreciate the hotel putting up with those one or two. Maybe cameras to fine those owners may help.

Superb

Location. Dog friendly. Staff was exceptional. The maid service, front desk, servers, and wait staff were all accommodating, friendly, professional and truly went above and beyond. Guests that don’t pick up dog poop when the facility has bags and trash and everything at your disposal. This rudeness ruins it for responsible owners. We appreciate the hotel putting up with those one or two. Maybe cameras to fine those owners may help.

Everything was above what we expected. Thank you! NOTHING

Everything was above what we expected. Thank you! NOTHING

NEW REMODEL CHEAP TOILET PAPER PLASTIC CUPS, NOT REAL GLASSES OR CUPS WAS TOLD WATER BOTTLES WERE FREE AND TO HELP MYSELF, ONLY TO BE CHARGED FOR THEM.!!! NO BLACKOUT CURTAINS!!! LOTS OF MORNING LET IS LET IN. STAFF INTERCHANGES SHAMPOO, SHOWER GEL AND HAND SOAP. THEY USE SAME PRODUCT.

Exceptional

Staff was friendly and accommodating. Laundry was affordable. Food was convenient. Pool was small and cold.

Staff was friendly and accommodating. Laundry was affordable. Food was convenient. Pool was small and cold.

The bar and drinks were on point! I enjoyed my stay immensely

Exceptional

Nothing really It took us an hour after check in to get our room

It took us an hour after check in to get our room

Second time staying here and no complaints. Room is clean and staff are very friendly and accommodating.

Nice place

Hotel rooms are remodeled , check in process so easy.

Superb

The beds are terrible and the restaurant could use a new cook. The food was very bland

I had a wonderful stay. The room was clean and and the staff is super friendly and helpful!

Good

Good

Everything was clean, however the pillows were terrible. They were lumpy like they had been washed and dried too many times

Sometimes when my husband and I want to get away we go to the Hilton. Always a quiet and comfortable stay. Rooms are clean and the beds very comfy. The staff is also great, helpful and courteous. Great little restaurant to have a nice bite. And the infused water is great!!

I was not aware that the hotel was being renovated. There were a lot of construction tools, equipment and people around. Work began before 7am. In addition to the early start for construction, my room was exceptionally loud. I was in close proximity to the elevators, something was rattling outside of the window and one of the beds was very creaky. Overall, the property looks like it will be very nice once the renovation is complete. The hotel was clean and the staff was friendly.

The hotel is in the process of being remodeled and this was not advertised anywhere on the booking. Got there to find the lobby completely taken apart. Luckily our room was done so it looked beautiful. They also had their computer system down and so they had to write everything on paper when we checked in. They called me at 10:20 at night to come downstairs and run my credit card because what they wrote down wasn’t working. I love this hotel usually but am very disappointed with this stay.

Check in staff are friendly. Always have fresh coffee and infused water in the lobby. We live two towns over and actually stay here to get away from the house. It’s clean safe and friendly. Worth the stay.

Excellent spontaneous birthday staycation and much needed. Staff is always wonderful and friendly. Rooms are very clean and upscale. The experience is always warm and consistent. I’d rather spend more to be here than take a deal elsewhere for less than and regret it. With that said, even with value and cost comparison, Hilton always seems to be very reasonable yet is the only one that exudes that they know what they are doing with hospitality. Josh at the front desk was very kind at check in. Simply, thank you.

Friendly staff, clean room, comfortable bed and good pillows. It is nice that they included breakfast in the morning for a good price as well. What more can you ask for?

It was a wonderful stay, we've stayed here a few times and its a great location. The rooms are always cleanand well maintained.

Clean room, reasonably well-furnished. The food at the restaurant must have improved as I noticed many more people eating there than my trip last year.

Check in process was quick and efficient. Our room was well appointed and the beds dreamily comfortable.

Convenient shuttle and for customer service

Nice staff. Clean comfortable room

Clean and comfortable. However was over charged at the restaurant and told they could not void the check. They assured me I would be charged the correct amount even though they was not what the charge slip said.

Filthy room, shower that wouldnt drain, hair on most surfaces.

Staff was great, got me checked inn quickly, and they are always kind and helpful.

They do not have 24/7 shuttle

Staff was fabulous. Rooms could use some updating. We were sad the pool was closed!

The room was ok but the gym wasn’t open! 😒

I needed a roll-in shower. My room was very close to the parking lot with a blue card parking place just outside. It could not have been better as my daughter’s room was next to mine.

Location and restaurant on property

Nice room

Eddie at the front desk gave away our room to someone else with a similar name and then blamed it on us. It took the manager stepping in to help us and fix his error.

Clean comfy room, nice facility

Very clean, nice room

It was good

Very nice & clean lobby. Friendly staff. Food was good, nice portions & very decent price. We enjoyed our stay.

Yes

Safe. Wonderful pool. Polite staff

Staff were very kind and efficient. Lovely amenities.

Good brief stay.

Room was clean and comfortable.

It’s a clean room and comfortable.

The staff was so friendly and helpful, both at the desk and in the restaurant. Just a really great vibe. Also clean and quiet. Highly recommended!

Broken shade, broken light. These things should be checked before guests use room rather than assuming guest will report problems

Clean, quiet and budget friendly

My brief stay at Hilton Garden Inn in Medford OR was quite pleasant. From check in to check out. The staff was friendly and professional, the room was clean and comfortable. Overall excellent. I would recommend staying there.

Excellent property. Clean rooms, wonderful staff, and great food in the onsite restaurant.

Loved the shuttle service. They not only took us to the airport but also to the hospital to visit my sister daily. Didn’t like the AC because the fan was always on and couldn’t be shut off.

I don’t know how to rate this, hotel was fantastic but very early around 4 am the hotel fire alarm went on and we needed to leave room quickly. Lot of tired guests. Not their fault, faulty alarm. Needless to say we were up and couldn’t go back to sleep. They offered compensation for inconvenience which was unexpected. Not sure how that works when using 3rd party booking app. ?

The staff was welcoming, warm, and friendly, not just when I checked in, but every time I walked by the front desk. I also appreciated the fruit waters & tea in the lobby -such a nice touch that elevates the whole experience.

We've stayed here several times, and always pleasant.

Staff was very nice. The room had all kinds of lighting issues from lights out to poor lighting in bathrooms

They arranged transportation to the airport for us at 3 o’clock in the morning and gave us a Free and safe place to leave our car.

Staff was very friendly, hotel was very clean. Nice and quiet area. Very nice place to get a good night sleep and recharge!

We had a problem with no sound from the tv and the person came right up and fixed it. We also mentioned the air conditioning unit was making a slight noise and the manager said we could change room, we because it wasn’t that annoying.

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I have stayed here many times and the rooms are consistently clean and comfortable. The staff friendly and accommodating and the hotel itself is also clean and well maintained. Beds are comfortable.

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This was what we expected from a hotel owned by Hilton. The staff was very nice and helpful.

Very nice, but wish they didn’t charge extra for good wifi.

Very clean and comfortable room.

The guy at the front desk gave our room to someone else and then refused to help us.

Horrible AC

Great hotel stay, only drawback I had this stay was the previous person had swiped the remote, so my tv was stuck on until I unplugged it for the night. The staff was very apologetic, but they were fantastic. Minor inconvenience, but I highly recommend the stay.

This property was very convenient for our needs. Despite being close to a busy road, it was very quiet.

$14 for two pieces of bread and 5 bites of fruit. Pricy!

The room was nice. I got pretty much unpacked and then I went to see the view from my window and encountered a view of satellite dishes and air conditioner units. Very disappointed, especially since this hotel calls itself a "Garden Inn". I was too tired to go downstairs and ask for a different room.

I paid for the breakfast through Expedia and apparently the staff there do not get communicated or informed and you have to declare it every day before you sit down for a breakfast that you otherwise have to pay for. My guests weren’t aware of this and were apparently asked to pay for breakfast on morning one and then just skipped breakfast for the next three days (I didn’t come down with them) so this was an unnecessarily costly add-on through Expedia.

The staff was amazing. They helped me with my luggage when my back was hurting, and the restaurant had wonderful food that I could take to my room, love that about this hotel!!

A very nice hotel

We stayed one night going and coming back from Washington. The hotel was very accommodating with our dog.

Bed pillows smell & need to be sanitized. Our room smelled like stinky feet

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Nice location right off of freeway.

The stay was OK.

Assigned room was not made up by housekeeping. New room was sloppily cleaned and put together (bed sheets weren't even tucked). Property is nice and clean but housekeeping staff is terrible.

Checked in quickly, quiet and clean room. Day time front desk guy is always welcomes me and helps out.

HAPPY WITH OUR STAY AS ALWAYS.

Expedia made check-in inconvenient and confusing. They sent me a confirmation email of our room but the receptionist couldn't find it so we had to made a new reservation. The hotel room however was nice and good quality.

it was the best

Thank you to your amazing team for their hospitality. We had a great time at the local wineries my wife loved them. I got some fishing time in ;o) also. Great time in Medford!

It was great

Like everything

The room was clean and comfortable. I’ve spent elongated amounts of time in this Hilton product. I have always found them to be on point. Would recommend to friends and family.

The bedding was very beautiful and comfortable. The shower was really nice. The only down side is when I entered the room, the first thing I notice was hair on the tv desk and it was also noticeably dusty.

Well maintained and courteous staff

The staff was all friendly and helpful. The bathroom was a little dingy and could have used a good scrubbing. The AC worked well, but the refrigerator did not work. The tv station selection was a little below average.

The hotel was lovely, the road noise is a little loud. They had coffee in the lobby every morning, and not every hotel does that if they don’t provide a free breakfast - so I really appreciated that. Overall, I would stay there again.

We have stayed here several times. It’s always clean, convenient and easy entrance to elevators.

Easy to find location. Great parking

Very clean, had comfortable beds.

Great, clean property with friendly staff!

The staff was particularly helpful with directions printed for me to where I going to a graduation.

Beds were very comfortable & room was comfortable & spacious. I thought the bathroom was going to be small but it worked out fine, although I prefer a walk in shower instead of a dated tub/shower combo.

Very clean. Easy check in and check out. Convenient to the 5.

Love this place. Great people. Nice stay.

Friendly staff, easy check in, nice bar, and a quiet room.

Staff are so friendly, warm and helpful! My room is so spacious and comfortable.

Hotel has great service for Free shuttle to airport and back.

This hotel was just okay, nothing special. The staff at the front desk was not friendly at all. Every time we walked by, not even a greeting or acknowledgement. We tried to get a room with a view and apparently since we booked with a third party, our room was locked in and they could not do anything about it. We overpaid big time being a holiday weekend, not the employees fault, but you would think they would have been more accommodating. Most of the staff were just not friendly, except for the breakfast staff and the bar staff. Sat at the bar the second night and since there was only one on staff, not that many sitting at the bar, we never got served and just went back to our room. They did not even knock on our door once to ask if we needed fresh towels or anything and we stayed 2 nights, not even a turn down of the bed. We will not stay here again, wasn't pleased at all. Nothing special about this hotel.

Nice

Management was so kind. Never had a hotel offer what floor I wanted . Also, was very quiet could not here neighbors, or elevator all night long. This has been the best at a hotel, I will be back !!

Lovely bed, nice clean room. Would book again

Always clean, quiet.

Good

Very relaxing, clean.

Keurig coffee in room, restaurant downstairs, free parking, airport transportation

Close to a dog park and plenty of outdoor space at the hotel

Checkin was super easy and quick. Room is clean, quiet, and comfy. Morning breakfast is a bonus!

I will only ever stay at this hotel when visiting Medford for work. It is the best place with the kindest staff and perfectly appointed and clean rooms.

Nice staff, clean room, the restaurant was also a nice surprise; my burger and cocktail were excellent.

New and nice.

Great location

Nice place to stay

The bathroom was amazing

I stay here periodically but this trip was disappointing. Because I booked on Expedia, they would not honor my Hilton Honors membership. In addition they gave me a substandard room with a view of the heat pumps on a roof. The surfaces on the room were not clean and I wiped everything down with a washcloth… normally I’d ask for a new room but it was late and I was tired. Disappointing. Will be checking out other hotels on future trips.

Check-in staff were great helped me out with phone charger.

Nice

Friendly helpful staff, great food at the hotel restaurant.

This turned out to be an excellent place to stay in Medford. Staff was friendly and in fact eager to help with anything we needed. The room had everything to meet our needs and wants. Nice quiet location, very easy to access from I-5. We will stay here again when passing trough Medford.

Had a little trouble with the booking on this one. Never got a confirmation from Expedia. Tried calling the property to confirm the booking and no one answered. Went ahead and booked again. At check in, learned I had two rooms booked. Front desk was reluctant to cancel the second room but ultimately did. Room was clean, fixtures were in good condition, no odors. No view to speak of, but good location, right off I5.

Park and ride

Always love my stay at the Hilton. Staff is great and the snack center for when the restaurant is not open.

Does not honor Hilton gold levels if the booking is on expedia.

It's great! Will stay again!

I will stay at this hotel each time I come to see my dad now.

The room was very comfortable and good sized. The staff were all extremely helpful especially the shuttle driver Dave. Loved this place so much I’m staying there on my way home too

So easy to check in and staff was super helpful

Easy access to my destination. Very peaceful and dinning onsite was great, price reasonable with wonderful staff.

Very good experience

Nice hotel, room was perfect.

Rooms are clean and comfortable. Staff is friendly. Property is quiet but close to freeway and other amenities.

The lady at the front desk at check in was really nice and helpful.

No bathtub! I like a tub. Rather than just a shower. Also no safe in room. Liked the comfortable bed. Pillows were way too flimsy.

When reserving it said breakfast included, it was not! Way to high priced!

A completely Different experience from what i thought it would be and it was amazing!!!!

Place is ideal. Hotel is clean, bright and smells good. It smells clean. Staffs are friendly.

The friendly welcoming staff!!

Nice and convenient.

Great staff

Staff were very friendly.

Good size room. Outlets everywhere. Plenty of clothes storage. Office desk. Quiet room conditioner. Two elevators for easy parking to room access. Indoor heated pool and spa next to gym room. Nice dining area.

It was awesome!

Staff very welcoming and accommodating. Quick and easy check in and check out.

Good building and room. There are security issues in parking lot. Our car was rummaged through.

The room was as expected clean and modern

Nice clean hotel