Memphis Riverline Hotel

Kinda pricey all round.

The hotel was very nice, clean, and beautifully maintained. My room had a great view of the river. I was disappointed that the restaurant/bar was not open the evening I was there.

Disappointing

Parking fees

Parking fees

I enjoy the stay very much! Rooms a clean and comfortable

Great location

Great location

Everything Nothing

Everything Nothing

Exceptional

Nos cobraron de mas y el servicio muy malo. Restaurant cierra 9pm

we love the location it was just right for what we needed. The parking could have been better, and cheaper

we love the location it was just right for what we needed. The parking could have been better, and cheaper

Exceptional

The location The can make it to where you don’t gotta pay for parking and I was told breakfast was free and end up paying 53 dollars for eggs and bacon and toast for two people

The can make it to where you don’t gotta pay for parking and I was told breakfast was free and end up paying 53 dollars for eggs and bacon and toast for two people

The property was ok The staff was a little rude and unwelcoming at times and unsympathetic to certain situations

The property was ok The staff was a little rude and unwelcoming at times and unsympathetic to certain situations

Super nice, classy place. Valle is just weird for me, because I’m not use to it.

Super nice, classy place. Valle is just weird for me, because I’m not use to it.

Everything was pretty nice.

It was a nice clean hotel everyone was amazing

It was average nothing special

Exceptional

Very good

Everything was immaculate!!!

King courner room was not what I expected, no view of the pyramid. Bed was hard, ants in the bathroom, no room service, no ice machine on my floor. No vending machine, you have to purchase snacks at front desk (gift shop). Giod menu at the restraunts was very limited and over priced. The valet parking was more expensive than what Expidia had listed.

The property was clean had good room service. The people were polite. It was good service the whole time. I didn’t like the valet parking. I would rather have a option to valet apart myself and they charge you for whether you use it or not. I didn’t like that the food that restaurant was good, but it was too high. They had no pool. I don’t know if I would stay there again but it’s a nice place.

The staff was not unpleasant. The property was okay-ish; it needs updating. The conference rooms for the conference we attended were okay-ish. The room was okay-ish. it was relatively clean. Overall, the experience was okay-ish, excluding the parking situation. The charges for parking are egregious. They changed from $25 per day (1 month before our stay) to $32 (2 days before our stay) to $35 all before we checked in. This did not include taxes and a random unspecified service charge that came with it resulting in $40 per day to park with no other options. I failed to mention the frequent smell of marijuana on several of the valet that lingered in the vehicle each time it was brought to us. This odor was also pervasive in different areas of the hotel.

The hotel is dated no doubt. The website pictures are AI, and doesn’t show the real wear and tear of an older hotel. The furniture and carpet needs updating and the walls and ceiling shows water and rust damage. This is not what I consider a $300/night hotel with a $35/night valet parking lot. I expected it to look more modern.

Hotel was a nice, clean and very friendly. Valet for the vehicle was good. Thirty Five dollars was a bit much. Other than that no complaints

Great location for our daughters graduation at the convention center!

My time at this hotel was awesome.

Awesome

Valet parking was excellent. Breakfast buffet was great and very good customer service.

The staff didn’t know anything at the front desk. They gave us the wrong room. The bathrooms want clean in either rooms a lady had to come clean the room we weren’t able to sleep until 4:30 am until she was done. Also the towels had poop stains, hair on shower wall’s, someone’s shoe print on side of the tub, hand prints on the mirrors , red stains on carpets , peeling ceiling.

as other hotels have opened up near convention center.

The valet staff went above and beyond, and the front desk staff (for the most part) were friendly. The rooms, while relatively nice and clean, the outer facilities and those parts of the hotel seen thru my hotel room and from the elevator, were in need of a deep cleaning. It was clear this hotel is one in transition and I would hope that it will improve positively. A particular recommendation is for there to be more lighting out front; when returning to the hotel at night it was not very well-lit nor was there proper hotel signage. But what it lacked in bells and whistles, it made up for in hotel staff attentiveness. Overall, a nice stay.

Everything was great, no price tags in the store and then paying $10 for a bottle of water seemed a little excessive.

Room was clean and spacious. Well appointed and comfortable. Air conditioning doesn’t work well. Despite setting the thermometer low we couldn’t get the room below 74. Makes for a tougher sleep when it’s so hot in the room. Breakfast was prebooked, Sunday was a pitiful buffet. Monday was grab and go and limited. Was not properly explained at booking. Overall a well located property. I’d stay here again.

I truly enjoyed the location of the property.

Very clean. Very friendly. Paid $80 for a simple “continental” style buffet breakfast for 1 adult and 2 children. Would stay here again. Would not eat here again.

Hotel was clean, staff was kind & helpful.

Zero amenities. No breakfast except at bar/restaurant and over priced. No pool or complimentary coffee. Parking is not included in price. Didn't have the king bed room we booked, so we were stuck in a room with two full beds for myself and my husband. Definitely will not be back. Money better spent elsewhere for sure!

Our room was clean, but some things were not present: tissue paper, hair dryer, privacy sign, downstairs menu, WiFi instructions. The landline telephone basically worked, but the direct line buttons, i.e., Guest Services, Emergency, etc., did nothing when pressed.

Food was awful. Limited hrs in bar and restaurant.. snack shop had 3 day depleted selection

Overall great stay

The staff stunk. Didn't know dry cleaning. Lost 3 dress articles trying to recover from trusting their dry cleaning promises. No bar no lobby coffee. Breakfast runner who didn't speak English. Sleepy security. TV didn't work. 5 bucks for a small bottle of water. Chip on shoulder front desk...and on and on shame because Sharon is a good brand

The Lady at the breakfast place was very sweet with my kids. The hotel is an old hotel that needs maintenance, no pool like shown in the pictures of Expedia was found

The valet was weird. He was a white male and very pushy about getting my keys

Clean rooms, friendly staff

Clean rooms

Clean room, nice looking hotel

We had a horrible experience checking in. It was partly Expedia's fault, but the lack of communication by the property really irritated me. After 1.5 hours trying to check in with 4 kids, we were finally able to get into the room. The front area and lobby smelt like marijuana and my wife was harassed when trying to get from the self parking to the front door. Such a terrible experience we cut our trip short and went home after one night. Do not recommend for any families traveling to Memphis.

Breakfast buffet was $24.95 and I ate my fill, Eggs were good, Turkey Sausage was well done, and with Maple syrup it was delicious. Staff was welcoming and this "older" hotel was once a crown jewel, that has had a refresh! Our room had new carpet, updated fixtures and the bed was great. Parking was limited, but we managed to get a spot with Vallet having our best interest at heart. Nice staff, nicely updated amenities and I would stay again, no questions asked. I would rate my stay as a Solid 8.59%

Valet employees were awesome

Great staff!

Everything was wonderful

I reported no hot water shortly after checking in. The maintenance guy arrives, checks and says let the water run a long time for it to get hot. Next morning, I let it run for an hour, still not hot. Two days of like warm showers. They sent another maintenance man to check it while I was out of the room. He found there was an issue and replaced the handle. The first maintenance guy should’ve found that. The staff offered me no compensation until I asked then was given a credit to eat on-site. Upon checkout the next morning, I advised the lady on duty that I was making sure I didn’t get charged for the meals because they were complimentary. She said ok but still charged my card on file. First and Last stay.

Nice hotel convenient to bass pro pyramid and mainnstreet. The a/c didn't work in our room. A tech was quickly to our room to try to fix it, and appeared to at first, but our room never got below 75 again. The showers were ok-higher water pressure could've been preferred. The staff were excellent however-we left a very precious stuffed animal accidentally and they were very thorough and responsive and committed to finding it for us!

Everything was pleasant and clean.

We were here for the weekend due to an Allstar cheerleading competition..in which all 8 of our teams won 1st place!!! This was a lovely hotel and there’s a lot of restaurants close by. It’s literally 2/3 mins from The Pyramid Bass Pro shop and the river park. I’d most definitely stay again!!

What a delightful staff. The room was wonderful with an amazing view. Would definitely recommend!

Over priced, small rooms

The location was convient. The staff wasnt very friendly tho.

Pool was under construction, definitely not mentioned online. Traveling with 4 kids, I would not have stayed here if I knew it was clised. Only valet was offered at $35 a night, still had to park across the street for $23 a day. Half of the elevators were not operating. Room temperature would not go below 67. Will never stay here again.

Only two elevators working Bad and overpriced food Extremely loud guests were not controlled after1 am on the floor I was on and hotel did nothing about it The valet staff was incapable of managing the vehicles and the parking was impossible with my work truck

Rooms need updating. There was not adequate parking for the hotel and made leaving/returning more difficult.

Stay was very exceptional. All needs were met.

This was a good clean room next to the convention center. Valet parking is a nice plus. Would stay here again.

As a single mother traveling alone with three children, the valet parking being full was quite the disappointment and was one of the options that inspired me to book at this location. Check in was slow and very busy but understandable but again, not ideal with a wriggly, cranky toddler. AC never cooled to my desired comfort level and both older kids complained that it was hot, toddler was sweating. One bed was broken as in sunken in on one whole side of mattress and squeaky/could feel springs. Overall not the worst but certainly not the best. Would prob still book again if needed to stay close to the convention center as the skywalk over is just too convenient not to. Otherwise, if just simply staying in Memphis for other reasons, I’d prob try somewhere else for better luck.

We were there during the snow storm in February. The heat in our room never went about of 68. It was cold in all of the common areas. We went to dinner at the restaurant and had to wear coats, hats and gloves. They ran out of comforters so we didn’t have a comforter for the pull out which made it cold at night. The restaurant ran out of food and then they gave us a list and all the restaurants on it were closed. We finally found an open one ourselves. The staff was snappy to guests especially the days we were all stranded there. They were definitely unprepared for hosting a conference during a snowstorm.

I liked the valet service for parking but i did feel it was pricey to pay for actual parking there when you pay that amount of money for a room. Parking should be included in room fees. The staff was extremely helpful but a bit lacking on departure when needing assistance with luggage cart. Apparently this particular gentleman had forgotten my friend n i were sharing the cart so when she was dine with it and i tiok it from her, another guest felt i was skipping the line when in reality, i had talked to the same attendant when we got the cart to begin wuth. My friend was on a different floor than i was so she loaded up b went down and i went down on the next elevator to get the cart from her. It worked out. The other guest was fune once i explained i was already in line an hour before that.

overall the stay was great ! the rooms are a little outdated to me especially for how nice and inviting the lobby was ! the rooms were a bit of a let down however everything was clean and amenities were good . The staff were super friendly

It was a very nice hotel and was right beside the venue we was playing cornhole.

We had a nice time staying here, easy to Uber to Beale street. The hotel staff were great. Great service at the bar/restaurant. The valet parking was very easy and we could see our vehicle from the lobby. The old elevator was really cool, however; we did get stuck for a brief moment as the doors did not open (just one time) . Across from the event center so that was very convenient since we were there for work.

Hotel cold and nothing open

Everything was excellent with the hotel. Nice bar and restaurant. Courtious staff.

The people

Yes

The most upsetting experience happened the morning after we arrived late at night. Before 8:00 a.m., housekeeping pounded loudly on our door to clean the room. It was not a polite knock — it startled my child and me awake. Even after I told her we did not need cleaning at that time, she insisted and only left after several minutes of explanation. It was very distressing. Other than the location, the overall experience was disappointing.

Staff seemed busy

We had a room with wet carpet. But once we were reassigned a new room, we had a great stay. Courteous staff. Clean hotel.

clean comferable spacious

.

Very convenient to the convention center and beautifully kept hotel. Great service staff.

Staff was friendly and helpful

Ran down and bad neighborhoods

Ran down hotel in bad neighborhood

Fast check in, gym was good enough! Received complimentary razor before I even finished to check in

Thank you. Kathleen De La Zerda

Room was clean. Valet parking was wonderful

Room was clean, staff was very friendly

Clean rooms had great sleep.

Clean room great bed.

Clean room and excellent staff

Everything was great and staff was wonderful and accommodating. The bed was very comfortable

Room was very nice and clean the hotel was also clean

The workers there are always so personable. Truly appreciate them.

The cleanliness and customer service is always amazing.

Staff was very friendly and helpful.

Lobby and lobby restaurant/bar was very cold at all times, although it was during unusual snow/ice storm. Restaurant/bar opened too late when there were no nearby food options due to weather. My heat in room didnt work. But nice hotel otherwise and would stay again.

Clean convenient location

Our room was spacious and the bed was comfortable. The on

Everything was awesome.

Room was clean. Management did not ensure the heat was working in 16 degree weather and a snowstorm. Lobby and dining room was not heated either

call for early check in no promise and wait for over 2 hrs after promised check in time to move the tired body in

Old neglected property

The room was very dated; the lampshade had a large slash through it. It felt neglected. The hallways were freezing and we had to eat breakfast wearing winter coats and hats. The wifi was so poor we couldn't check work emails or do homework. Front desk sent us "a few blocks away" to a Starbucks that was actually a 15 minute walk in the snow and sleet.

AC and heat work great

Perfect

It’s ok, just needs to be updated.

Nice hotel! Quiet and comfy. Wish the restaurant and bar had been open.

The staff was great.. my room was okay being a corner room, but it needs serious remodeling and upgrading. There was paint peeling from the ceiling, the chairs needed to be thrown away they were so worn out, and the carpet was stained in certain areas.

Overall good stay

Great staff!

No complimentary breakfast. Tuns of hidden fees. Over charged on room. The beds were comfortable. Not enough room in drawers to place clothes if have an extended stay. Bathroom shower head was spraying water. Noticed they tried to fix with plumbers tape. Will not stay at a Sheraton again.

Room was clean. Location was perfect. Staff was friendly. One issue I had was the restaurant wanted me to buy something in order to get a PLASTIC fork. I found that to be totally ridiculous as a guest of the hotel and one that was welcoming runners.

The room was spotless, the staff was very nice. I loved it.

Great stay except there was a TERRIBLE noise behind the wall where our bed was located. About 3 am it sounded like someone was turning on and off a shower or hairdryer

Hotel in need of a refresh. Room wasn’t very clean. First room they assigned us smelled like cigarettes. Made us change rooms in middle of stay. Faucet leaky. Very mediocre hotel.

Everything was great. Great service and friendly staff. Clean rooms.

Nice clean room

Good hotel

Great location, easy to get to the convention center and other places. It was nice to walk around the area. Denver is a robust place on the weekends in the evening for sure.

The hotel was overbooked. They did not have a king size room. Available told me to check back at 2 o’clock and which I can’t see the difference so we ended up taking a twin bed room. I slept separate from my wife.

The room was clean, and I slept so well. The halls were quiet, and I had a very peaceful stay.

Clean pet friendly room, excellent valet service (I forgot to tip- sorry guys) polite and professional staff, and good breakfast option right near the lobby. The bed and pillows were super comfy. Thanks to all!

I did not eat the breakfast

We were sent to a room with a very old tub and had to request to be moved to a different room. The ceiling and carpet in the hotel is extremely old. The elevator sounds like its going to fall apaert. I stayed for three days a d they were closed for lunch due to low occupancy. Very disappointing. I will not be staying ar this hotel again.

Hotel clean but very old.

Excellent stay

Valet personal was great every interaction, Richard the doorstop was great and a lot of help since I had my handicap mother with us. And the manager was extremely friendly and professional. Will stay here again when visiting!!

The room was nice and we were even given a corner type room with lots of windows without request. However the receptionist who checked us in could have been much nicer to us. I was asking about the package I paid for including valet parking and she was questioning it and when I went to show her my receipt on phone she became frustrated with me. Also there was a dirty sock in the garbage can in our room when we arrived.

We didnt have breakfast

Horrible

Reservation said it includes buffet breakfast. There was no buffet and restaurant was closed. Only menu items for which I was charged. At front desk I said I should t have been charged as breakfast came with the room; they said they reversed it but still shown up on my credit card as a charge

The staff at this hotel were absolutely amazing the manager Lasonya and her staff member Sukhi helped me with my issue. I had never had a hotel be so kind and patient ever. I will be returning to the hotel soon. Excellent hospitality and services

Absolutely no issue with the hotel. We had noisy neighbors who were slamming doors at 2am. Did not contact the desk. There would have been nothing they would have been able to do.

Pool was closed during my trip, but otherwise this was a fine choice for a convention goer. Very informative and helpful staff.

Very nice. Clean . Elegant . Staff is prompt . Professional. Valet staff is lovely and quick. Front desk staff got us check in/out with no mishaps Housekeeping did not disappoint at all. dinning Staff very polite &attentive we had William as our server and he made us feel like home away from home very catering and down to earth. Made our experience even greater it’s a must we visit again overall hotel experience 10/10

What a poor show. Was my first atay at a Sheraton and likely the last.

room service food expensive & poorly mase. Many staff did not seem to understand what their jov was. Poor security ib and out of building.

AC didn't work and was broken. Received an extra charge for asking maintenance to come and fix it.

My first time booking this hotel. Now I to book every time to come to Memphis.. I loved each time I visit..

It was very clean, peaceful. I try to book every time I come to Memphis. I love it

The hallway on our floor smelled like someone had been smoking weed. I said something at the front desk and they said no smoke alarms had gone off . It was strong and nasty smelling. The facet in the shower/tub also had a constant drip .

I had a great stay but there were a few homeless people hanging around the hotel.

The stay was good, the problem I encountered was that I was charged on my credit card fees that I was unaware of and I was charged $32 for parking that I prepayed for when I made the reservation and I am still waiting for the reimbursement that accounting assured me I would received days ago.

My reasonable expectations for Sheraton/Marriott hotel did not meet reasonable expectations. The hotel ambiance was severely outdated.the website show a beautiful functional swimming pool area and the pool has been "out-of-service for 3 years. There were no refrigerator in room, ice makers out-of-service, and the breakfast options horrible. Although the GM (Sonya) was professional and apologetic and the other staff (Jessica) were very hospitable there was nothing that could be done to make the inconveniences a non-factor. I would still recommend a stay...smh

Awesome staff. LaSonya is an incredible human, as is her colleague who checked us in. These two women should run the joint — best customer service ever, NO NOTES!

Pool was not working. Connecting to the convention center was convenient and great.

If you are traveling to Memphis, stay here. Wonderful accommodations, staff was excellent. They even upgraded my reservation, which was extremely unexpected.

Was old and area surrounding hotel Wasn’t safe

Carpet needs to be cleaned and the refrigerator defrosted leaving water on the carpet and I really didn’t use it. Could at least offer breakfast with the stay for free.

You should have some type of mattress cover for the sofa bed. Our sofa bed mattress had a stain on it. That's a problem. That's something that needs to be addressed

Rooms were clean, nice and spacious. Breakfast is not included, you just pay $45 each day you want to grab breakfast and the only breakfast place nearby is a 16 min walk. But it is in the heart of downtown, and rooms come with all the toiletries in case one has forgotten to bring something. The staff was also nice and allowed me to check in a couple of hours early when I explained to them Id had a long day.

It was amazing!!!!

I enjoyed my stay! Highly recommended ❤️😘

i booked a deluxe room i educated i had a service dog was moved to a bad floor with a broken bed our remote did t work and he came in the room it was at 80degrees and this is august

It was very relaxing

Hiding charges

It is a nice property and the room we booked looks nice and the bathroom was absolutely handicap accessible however, staying in said handicap accessible room, the mattress on both beds were horrible. Especially for 2 handicap people (one in a wheelchair and another in a power chair) The beds were so close to the floor it looked like the mattress were on a box spring with no bed frame. The mattress were so uncomfortable and felt like you fell in a hole and it was difficult to get up from. The front desk was notified. I was told the manager did not get in till later and would reach out to me. I have not heard from them. This was my 3rd stay at this hotel and it was disappointing. I do hope they will fix the mattress situation before selling the room to another customer needing a handicap accessible room.

Air conditioning not working. Then maintenance repair but room stay warm. Tempt did not go below 74. Difficult to sleep

My say was plenty the hotel was very clean

Through Expedia, at a $110 for the night turned into an extra $50 due to a little extra early arrival rain was ready. Immediately. Then had to pay for parking $32 which is only valet and unsafe surroundings outside to park. Homeless people surrounding hotel, front street and all around the convention center. Most all the rain turned out as if it was cleaned, but the bed had 2 holes sunk in severely. They told it was Poo from the front end, never cleaned. The bathtub had a slight line in the back. Shampoo was broke off the wall with a piece of tape sitting on the soap rack. The floor was not swept normod. Due to spots and some grit and dust webs behind the toilet, no liners in the trash cans and the carpet had two areas of some type of piece of trash obviously was not vacuumed. Thank goodness I always bring my own cleaners. I have my own Cleaning business and this is not acceptable for the price of a high in hotel. I will never return or at least in Memphis tennessee, downtown. Anyone reading this? I recently stayed at Home2 It was perfect, so clean, I did not want to leave,safe and very nice parking. Available walmart, nearby and answers when questions needed.

Good location

We had a nice trip, we were in town for a concert. The hotel was clean, towels were fresh... valet and staff were amazing.

Room was clean and comfortable. I was on the 9th floor great view. Bed was comfortable, multiple pillows for me helped

The quick weekend staycation I needed 🌖

Best

Air conditioning unit did not work the entire time I was there.. hotel security key did not work on elevator.. anyone could go up and down elevator and there were many homeless people there on the streets.. some were sleeping on benches outside facilities. Daily breakfast options were Limited and not good choices. Do not pay for breakfasts. Parking mandatory valet is not good for hotel guests

Nice & clean. Staff super friendly & helpful.

What I didn't like was that our room was not cleaned or checked on the three days we were there, we ran out of body wash in the shower I spoke to someone at the desk who let the staff know that our room was not even checked on, we left went out shopping and come back still nothing had been done. I spoke with a young lady who was cleaning up down the hallway she gave us fresh towels and face cloths for the remainder of our stay. she was very helpful I'm so thankful for her, I understand how thing can fall through the crack just letting ya know what happened while we were there. Thanks very much for listening.

Needs update. Wallpaper is peeling and Sheetrock is hanging. On the 3 night my partner was awaken around 3am. We left around 5am when check out was suppose to be at 11am. We went to tell the front desk and she looked unfazed.

The hotel was nice and clean. We were in town for a concert and stayed the weekend because it was close to Beale St. Only down side was that the room we were in the tile in the bathroom over the toilet fell while we were sleeping, informed the front desk and we were moved to a new room

The tvs are old, you cannot log in to stream movies and the tv reception for the local channels is poor quality.

It’s very old.

Everything was nice . Will most definitely be back

.

Very beautiful place. Quiet, everything you need under one roof.

The hotel and rooms were not taken care of very well. The staff was awesome but myself and my family had to switch rooms several times during our visit because the rooms were not properly serviced nor taken care of. The staff tried to help with our issues as much as they could but the hotel and rooms need a great deal of attentiveness. My family and I were very dissatisfied with our stay.

.

This is an older hotel, so there are visible signs of wear and tear and/or outdated decor in some areas. Despite this, the hotel is well maintained and clean. Our room was clean and bigger than we expected. Parking will be a challenge. It’s a pain to pay extra for parking but the valet staff and service made up for it. Overall, we had no issues with our stay.

all went well

Upon arrival to the hotel the main amenities very nice had to wait quite a bit just to get checked in watch several employees just stand around doing nothing while I was being checked in by one person that would actually working after the four or five of us finally got checked in went up to my room that was very dated carpet had stains all over the place bathroom tub backed up every time we took a shower toilet backed up called maintenance they're supposed to fix it out of my entire stay never got fixed elevator doors make you feel like you're about to plummet to your death every time they open cuz they are so loud and screeching employees are not nice I met one older gentleman my entire time here who was very nice and considerate other than that everyone I talk to either just seem like they didn't care or we're just rude. Overnight parking on property is $32 a day so for almost $70 to stay there for 2 days I expected decent service for valet which did not happen every time I came back after work and every time I want to leave to go somewhere or go to work I had to chase somebody down to get keys to my car to be able to leave they were never after area to help people with their cars and if you're paying almost $70 and that does not include a tip and they expect to be tipped even though they have horrible service this place just is not worth it it is downtown the building itself is very nice from the outside but as soon as you step inside to your rooms not worth it don't go.

Closeness to restaurants and events.

It was very clean and comfortable.

Manager was excellent

I liked the location in proximity to the convention center

When we got to our room there was blood in the bathroom on the wall and then something white on the vanity. At 5:30 in the morning they said our smoke alert button went off and charged us an extra 250.00 even though we do not and were not smoking.

Good location. Convenient for getting around town and access to the convention center. Memphis' trolley is not running and that is a problem for getting to Beale St and other points on the Main St Mall. That diminishes the score from a 5 to a 4.

N/a

The property seemed very old and run down. The front desk was understaffed. The valet staff was well organized and very helpful.

Excellent place, nice area, amazing food around, I love this hotel We planning to coming back in few more months

I liked the staff the room but I didn't like they didn't make sure I received my breakfast card and the swimming pool was closed yet again that was very irritating but overall it was a comfortable stay

Property was beautiful, quiet, and spacious. Rooms all on higher floors had nice views from either side. The staff attitudes vary by shift, now the two working 5/26 morning shift was very very nice.

The hotel smelled of urine every where

the bathroom is great... A little color is needed in the room but otherwise everything was great...

The Sheridan Hotel came to my rescue in hospitality after Hotel Crown Plaza's frint desk clerk cancelled my reservation due to asking a question. All of The Sheridan employees were nice, helpful and professional. Thank you for honoring me Sheridan Hotel.

Good

I travel from Illinois to Memphis for family funeral arrived at the hotel at 12:30 AM. I was late tired exhausted. I already booked my room at Sheraton when I arrive at the hotel they ask for my ID and try to find my confirmation booking. They couldn’t they ask me if they have booked I showed them the receipt from ExpediaI have to wait so long for the hotel front desk confirmation I called Expedia agent and the agent put me on hold to called the hotel and he get back to me and said I called the hotel many times but they didn’t pick the phone no one answered I can’t fine your confirmation even after I have been charged and get Itinerary number after few minutes Expedia agent disconnected the called and never call me back . I have to wait over then 2 hours till the hotel staff find my booking.

I had a bad experience. I had several flight delays. I called ahead of time to share that I had a late check in. It was around 1am that I arrived and I was told by the front desk that I no longer had a room. I had already prepaid through Expedia. They said it wasn't their fault. The building manager came to the line of people and said there was nothing he could do. I sat down to try and cancel and refund my stay through Expedia. I was so tired and frustrated. About 15 minutes later the building manager came over and tapped my shoulder and said he "found" a room for me. None of this made sense but I was able to get a room to sleep in. This created an incredibly poor customer experience.

No where to park

For the price I paid almost $400 for a 1 night stay. To also have to pay for parking and not have contenital breakfast for guest is ridiculous. First and lasr time using this hotel.

The rooms are nice and large. Very comfortable beds.

Bad: lots of homeless people hanging around. Was told by staff not it's not safe at night to walk. But Lift and Uber and Cabs are available. One of 6 elevators was not working the whole time. Then Saturday afternoon/ night all 4 stopped working. As well as the escalators. Didn't receive room service on Saturday. Asked multiple times for towels. Never received clean towels.

I loved my stay and the view was great. The only thing i didnt like was that the windows were very dirty and ruined the view.

It was comfortable. Windows and drapes could use a good cleaning. But overall nice place.

attempted to check in, but cannot as staff allowed rooms to be over booked

Offered free breakfast at restaurant in hotel for becoming a Bonvoy member, it was closed next morning. Tried to buy glass of wine when got in late, bar was closed and not beer or wine sold in small store, told to walk a mile in downtown Memphis late at night

Awesome place

Nice place but overpriced

Great property

Very rundown outdated rooms, not clean and worn out

Friendly professional staff

The area was covered with homeless people. As well as the plumbing in tje room was leaking with running toilets as well as the shower head didnt work.

Elevator and parking place smells a lot to weed

My son and I had a wonderful experience. 10/10

Location was great. I'm not sure what all the bad reviews are for as the expectations for the price and location should not be that high. Check in was fantastic and friendly. Short walk to great food and music. Room were dated a bit. Carpet was wet in areas. I don't even want to know why. Obama shower head. Let the water flow please. It is what it is. It was fine. If you want more, pay more somewhere else.

Parking was expensive.

Shaun at the front desk was excellent and attentive.

The valet and bellmen was exceptional. Very attentive to our needs. The room was ok but could not see out the windows as we requested and paid for 2 corner rooms facing the river. The couple that never been to Memphis was excited but the room was not what they thought it would be. My first time to Memphis I stayed at this property but don't think I will again on my next visit.

Room was good. Convenient to convention center, but some issues outside property with homelessness. Bring your own water because the price in gift shop is ridiculous.

My friend is on oxygen and they brought him a cart to ride on.

Too many homeless in the area.

Lots of homeless, downtown area not very clean, and the restaurants around the area were closed. No continental breakfast or coffee offered in the morning.

Very nice place

The property itself was very nice, clean, front desk staff was friendly and provided excellent customer service. However, I was sure to be present in my room because when traveling I avoid room service. I also place the privacy/quiet placard on the knob when not in the room. Unfortunately a staff member entered my room unbeknownst to me and a piece of my jewelry that I had in one of my handbags is missing. I did report the incident to security and they are investigating.

Ac worked. But the coldest setting wasn’t very cold. Will not be returning to this property.

Great property

I liked that it was very quiet and clean the workers were very respectful. i didn't like that it wasn't a breakfast buffet it was grab and go

Toilet starter spraying me when I flushed it and flooded the bathroom, the front desk staff seemed like it didn’t matter until I asked for a different room then she became annoyed she had to check me into another room.

Overall we had a nice stay. Our only complaint was the stained bathtub and broken shampoo holder. For the price, we were expecting perfection. The property needs updating. Other than that, the staff was nice and valet was quick to get our car upon arrival and departure each day. We would stay here again AFTER renovations.

Don't book through Expedia. The hotel is unable to resolve problems.

There was no refrigerator in my room. I had to get a bag and fill the sink with ice.

Double charged me, and is refusing to return my calls regarding the issues.

I was more disppointed there was no vending -- they forced me to purchase sodas at the mini-store by the front desk for $5 each. If there was an ice machine anywhere, I never saw it. The prices at the only available restaurant were also too high -- $24 for an ordinary burger and fries, for example. The convenience to the convention center was absolutely great, and this hotel has not joined the "no room service" trend of late. Good things.

I was here for business and the hotel was located in downtown Memphis. Perfectly located for dining and my meeting.

Breakfast was way too expensive and should have came came with the room like continental parking fee should’ve been included the necessary amenities are just way too expensive like five dollars for a Coke smh