Royal Palm South Beach Miami, a Tribute Portfolio Resort

Very nice area

Messy check in, the ocean front room we had booked was not available which was stressful but at least we were able to switch to ocean front the next day. Great location.

All-around amazing place

Nothing impressive about this hotel. The suite we got had a mini fridge that was full of drinks for sale. We asked if we could use the mini fridge to keep some personal stuff cold. They said we cannot. The hotel s so old with scary elevators and a small pool. we felt we could receive better serie at a bed and breakfast motel. We do not reommend this place to anyone.

Exceptional

Good

Excellent

Great location to everything!

The bar, restaurant and beach was nice

Incredibly nice and competent staff. Great value. This was our 3rd stay here.

Excellent location and they had their own beach lounge chair, umbrella, people who were excellent and on top of things

This hotel ripped me off. I asked for a reciept at time of checkout and they said it would be emailed to me. Flew home and checked my emails a few days later come to found out they charged me someone else’s bill. I’m still fighting with my credit card company to get my money back because any time I try calling the hotel back they either don’t answer or hang up on me any time I say “billing issue.” It’s rediculous and messed up.

Okay

Cleaning staff can do better

Negative: Rooms were dated. Time to update some of the furniture. At first we thought the table was dirty but it was just old and scratched up. The water pressure was also lacking. We needed to go down three floors before we were able to locate a working ice machine. Lastly and most importantly, my son’s mattress had something that appeared to be blood on it. We didn’t discover until the next morning when the sheets moved and we noticed it. We eventually received a new mattress. We did have to call three times and were told they will take care of it right away. Eventually we finally received it after getting back from touring all day and discovering the room was cleaned but the mattress was still the same.

The property is a great location. The hotel looks like is under construction. The elevators didn't work. Need a lot of work the carpet , wall and ice machine

Great location!

Very good

Location was great, the facilities also, like pool, bar, etc. Staff was really friendly. We had a problem with the drain, the shower had no division with the rest of the restroom, then, when you take a shower, if your are not very careful the water goes outside and there were no drain on the other side, the water goes directly to the room, I had to clean manually to avoid accidents.

Very good

Proximity to beach

The hotel staff were very pleasant and accommodating. The hotel also was in a very convenient area close to shops and dining places. I would stay here again.

This property is not maintained well. This is shame on Marriot brand. I heard they are starting renovation very soon. The rates of the property are too much seeing the pathetic condition of the property. I would like to request full refund for this. The bathrooms were dirty with cracks on sink. The Power outlets were full of filth and dirt.

Everything was good except our check-in experience. We arrived to the hotel at 6pm and our room wasn’t ready despite the hotel advertising that check-in time was at 3:00. The clerk took my wife’s number to text when the room was ready (he said 15-20 minutes). After 30 minutes, we had not heard anything so she went to check and talked to a different clerk and he said the room was ready but he didn’t see the number to text. Then our room key didn’t work and they put us in a different room. Confusing!

Location The lifts always busy I was ending up using stairs most of the time

Location The lifts always busy I was ending up using stairs most of the time

I recently stayed at this hotel and was quite underwhelmed by the experience. The room felt old and outdated, and unfortunately, there was a noticeable unpleasant smell that made it uncomfortable to spend time inside. To make matters worse, the refrigerator in the room was completely inaccessible, which was a huge inconvenience since I had planned to store some snacks and drinks. Overall, the stay did not meet my expectations, and I hope the management addresses these issues soon.

Beautiful property. Room was nice. The true gem of this property are the pools and beach. Unlike some hotels in the area you don’t have to cross the road for the beach - it’s basically right on the property across the bike/walking path. Could not have loved our stay more . Everyone was so kind. The pool restaurant was delicious too. Will be back for sure

The hotel was nice, but one elevator was out of service the whole week and the bathroom by the pool was always a mess.

This is my 2nd time staying here and I have NEVER BEEN DISSATISFIED! I love it here!

The entire staff was super friendly and extremely accommodating. We are definitely coming back after the renovations!

very disappointed room was not ready checked in at 5:30pm

Food was excellent Service was excellent, no complaints! Sad to know it's closing for several months for renovations

I barely slept while staying there. The walls are made of paper and you hear everything happening in the hallway. Not muffled either, it’s like people are in the room with you. Every time a door opens or shuts, every conversation in the hallway, when the staff starts cleaning. No one was especially loud, it’s just terrible sound proofing (none). Facility is very clean, staff is kind and courteous. Building could use a bit of love.

Great location.

The location is first and foremost. The art deco building is a plus. Personnel is nice but not efficient. It is clean but the interior deco design is altered with gaudy. Rooms are really, really noisy Location, easy access to the beach, personnel is nice

The location is first and foremost. The art deco building is a plus. Personnel is nice but not efficient. It is clean but the interior deco design is altered with gaudy. Rooms are really, really noisy Location, easy access to the beach, personnel is nice

Have been staying at this property for 17 years. This year’s stay was excellent until my last night. Very disappointed in the noise levels below my room. From the reception to the machine that was bellowing for a good hour or so to the people hollering out front. No insulation against sound at all. Time to move to a different location next year.

The staff at the front desk was amazing .

Absolutely loved our experience at this property. Staff was happy and helpful. It’s right next to the beach and walkable to amazing restaurants and bars. I would love to visit again.

I was overcharged $310 for a beach chair and when I call to have someone resolved this overcharged no one answers. I definitely do not recommend this place

Hotel right on the beach with wonderful staff, especially Cameron and Elizabeth at reception…but my room was disgusting and probably last room due late arrival

went for my birthday, all the staff were so friendly and helpful, even brought chardonnay to my room, always opened the front door for us, and when we left, the staff helped load our luggage into the vehicle!

Aside from the room needing some updating and small table with chairs, the royal palm didn't disappoint with it's beautiful pool and beach access!! Was able to walk everywhere with plenty of restaurants to choose from!

Totally run down, customer service terrible

great stay

This is my favorite resort to stay at in Miami. They are consistent and always a pleasure to see the same faces. Great people! Great service!

This property is very old and in need of an update badly. The lobby is inviting but that’s about it. The rooms are old and run down. You can clearly see they are in need of repair and updating. The beds are horrible and kept me up. Every time I moved it would make loud noises as if I might fall through. When I alerted the front desk staff she simply stated oh I’ll have our engineer to put something underneath. I let her know it already felt like something was underneath and that was broken. A new bed is needed, The location of the hotel was great and I think this is why they are able to charge what they do because aside from that; I will not be looking to stay here again until they do some renovations.

Unfortunately the property is not in good condition and is not well taken care of. Our room was dirty on arrival, the public areas are dirty, the elevator was broken, if you call and ask for something (towels, etc.) you would have to remind them multiple times. The bathroom by the pool was particularly gross. After our room was cleaned the deadbolt somehow got latched from within and it took 45 minutes for someone to come let us in. We sat by the pool all day and not even once did someone come over and ask if we wanted food or drinks. The hotel is in a great location and has beach access but needs a significant increase in maitenence or a full rebuild. Other than the cleanliness issues, the hotel is certainly outdated. I do want to say that when interacting with staff everyone was kind and respectful.

Good hotel and location. The Staff is excelent The lobby bar close too early

…

The beach access and outdoor dining were very good. The service was subpar in the hotel. We had to wait over an hour past our expected check in time and eventually they ended up giving us a different room.

Generally good

Had an overall great experience! Very friendly staff, much larger than expected room (which we were allowed to check into before noon, as they had availability), great pools and beach access and close to everything. Highly recommend!

Good hotel and location. The Staff is excelent The lobby bar close too early

We liked it

Hotel was not worth the money. Rooms were filthy and staff didn’t care to help us with any of our needs. They also charged us for stuff on our credit card without permission.

Nice conveniently,located, but needs some updating!

Everything went well.

Great stay and food

Very accommodating, perfect location, great friendly staff.

Great location

Thank you Boris for swift and pleasant check in experience.. 5 stars! Great customer service making sure I got the things I needed.. hotel great location, quiet but also in the most of everything

Hotel and staff was great so was the location. Only issue We really had was the coach in the living room mates was very uncomfortable.

Located within walking distance of beach, great restaurants, shopping, etc

Great property and location

The beds were horrible to sleep.on sunken in..room was so tiny for three people .

Check-in was a very good experience as was check-out (apart from the overcharge) but the Valet parking was ridiculously expensive

Older facilities maintained well.

We stayed like five nights and one of those started with no towels. Housekeeping took all our towels and did not replace them. We called early in the morning and was told they’d send them right up. After waiting half an hour, I went to the front desk to ask for towels. Front desk said they’d be right up. They were not. It was a morning we were on a tight schedule. After another half an hour my husband and I was forced to share a hand towel. I have very long hair, almost immediately after both of us actually showered and got dressed the towels arrived. Definitely not a highlight of our trip.

Easy to get around

Location can't be beat. Staff was lovely and accommodating. Beach access was great. Nice breakfast buffet. Should be better after renovation this year. This hotel will be undergoing extensive renovation this year so most furniture, carpets and curtains were stained and dated. Main elevators (3) were slow because one was out of service. Under 8 pool umbrella for 1000+ guest. Beach umbrella not included in resort fee, additional $32. Service charge of 18-20% added at most restaurants in Miami in addition to gratuity if desired.

Location can't be beat. Staff was lovely and accommodating. Beach access was great. Nice breakfast buffet. Should be better after renovation this year. This hotel will be undergoing extensive renovation this year so most furniture, carpets and curtains were stained and dated. Main elevators (3) were slow because one was out of service. Under 8 pool umbrella for 1000+ guest. Beach umbrella not included in resort fee, additional $32. Service charge of 18-20% added at most restaurants in Miami in addition to gratuity if desired.

Staff had amazing hospitality. Unfortunately there was construction right across the street but the amenities were amazing.

Run to old no maintenance

Run to old no maintenance

not so great: bed, pool area

Amazing staff

Very friendly and accommodating staff. Shower pressure could be better

Horrible

Lots of small mistakes, sloppy service, many nuisances.

it was an unadorned resort with a good deal of range in age and type of guest

The hotel has a welcoming staff and they pay attention to our needs.

Property run down, old, smelly. We always stay at the Lowe’s but decided to try this property. Based on the reviews and pictures it looked nice but it was way too run down. Pool is very small.

Everything fine for Miami

The air conditioner didn’t work.We have to open the window to get some wind from outside.

Location is excellent The staff were very helpful and pleasant Good breakfast selection There is a resort fee but it has some good items included for that fee. We booked a room with breakfast included in the rate and on both days they charged us an additional fee for breakfast . I spoke to reception who realised their mistake and removed it but the same fee appeared on my invoice the next day and again removed it but I see charges pending again so I am going to raise a complaint. It was very pricey for the room we were given. The hotel overall needs updating,our room was expensive and was not up to standard.

The swimming pool was a little small. The food was pretty good. Checkin was great. Great location.

Dirty room and when they cleaned room next day. Didn’t replenish towels or coffee or anything. So it was annoying to have no towels as they took them

Location is excellent The staff were very helpful and pleasant Good breakfast selection There is a resort fee but it has some good items included for that fee. We booked a room with breakfast included in the rate and on both days they charged us an additional fee for breakfast . I spoke to reception who realised their mistake and removed it but the same fee appeared on my invoice the next day and again removed it but I see charges pending again so I am going to raise a complaint. It was very pricey for the room we were given. The hotel overall needs updating,our room was expensive and was not up to standard.

Exceptional

Dirty room and when they cleaned room next day. Didn’t replenish towels or coffee or anything. So it was annoying to have no towels as they took them

The only light that worked in my room was the bathroom light. None of the switches worked for lighting in the room or dining area. The bed was awful! Or the frame/wood platform was creaking with every movement! I booked what I thought was ocean view and I got an alley view. All guest services said was oh I’m sorry.

We stayed for two days with my family. No one even bothered to clean the room.

As fotos sao bem mais bonitas do que vemos no local. O hotel por fora está bem mal cuidado. Internamente está ok. A localizacao é excelente. Nao recomendo se for ficar hospedado por muitos dias.

Breakfast was expensive, 33 usd. I liked the hotel, simple, no luxury but friendly and clean

It was great. The hotel service people were friendly and wanted to accommodate all our needs. Room was very nice and beds were comfortable.

3 star hotel, good overall. No concerns

The place is okay , bathroom fan not working .

I loved the location

The hotel needs a makeover, but the staff was super friendly. Cpuld not have asked for better service. The hotel seems to be closing for a year for remodelling, so we wish the staff the best of luck and hoping to see you when the hotel reopens.

Close to beach, nice pool area and options to eat.

It was my birthday. Everything was great! Even got upgrade for birthday which was pleasant

The location, the amenities was great! the parking is a bit steep, but you can come n go as u please. I likedthey had bikes for the guest. The room views was crazy. The 2 pools choices was good.

Christopher always strives to go above and beyond to ensure our stay is always wonderful!! Between immaculate customer service, delicious food and drinks options as well as clean living space returning here while traveling to Miami truly feels like coming home!

Disgusting rooms. Old outdated rooms. They have 4 renovated rooms that they use for marketing and then but you in the old ugly rooms. 2 pools that are extremely small. Carpeting in the hallway is stained very badly and looks like an old Howard Johnson's. This is marked as a Marriott luxury brand hotel as its a Portfolio series hotel but its scheduled for a major renovation in a few months but Marriott pulled a Bait and Switch on me this time. I was very upset but received very little help from Marriott and Expedia. If you have a problem with a trip, do not think for one minute that Expedia will try to help. I spent 15 hours on the phone trying to resolve this with the manager at the hotel and Expedia. Neither were willing to help much at all. I couldn't switch hotels as all the prices had gone way up for last minute bookings so we were stuck there. Stay away till its renovated and then the price will be double. I have been wronged and neither company will ever get my business again.

It was nice although I think value could be better in pool area outlets

Small rooms. But great location.

Balcony view was for sure what made this all wonderful property was great clean and totally location location location!

Windows were filthy. No chairs in the room. Everything else was good. Excellent breakfast.

Hotel is convenient to the beach and Ocean Dr, nice spot

Everything we wanted was there for us and if we asked for anything they handed it promptly.

Older hotel, rooms small but very comfy beds and great amenities. Steps from the beach!

Property not very clean and dated

Was nice and convenient. Basic property and as with all spots in South Beach-a bit worn. Good pool and on the beach walk - direct access to beach with drink service. Good hotel in general.

The staff here was absolutely fantastic!! It was easily walkable to tons of eating and shopping places on both Lincoln Road and Espanola Way, as well as other local hotel and street restaurants. No need for a car. The beach was beautiful!. The main hotel areas and restaurant were very nice. The rooms were fine - beds clean and comfortable - but the furniture could use some updating. We didn’t mind though. It was a great place to stay. We hope to return.

Great place

Really conveniently located - everything is within walking distance! A skip away from the beach boardwalk, too. And while the pool area is nice, it gets crowded quickly. Bartenders are talented and keep you entertained….

The royal Palm was perfect for our last minute overnight stay. The place is beautiful and right near the beach. Restoans ahopping are all near by. Will definitely stay again.