Element by Marriott Miami International Airport

Bien lugar para llegar de pasada

Superb

Good

Exceptional

Convenient location to airport. Reliable shuttle service. Helpful staff. If possible to have the shuttle pickup from the airport more frequently.

Very well equiped and maintained. Close to the airport. Shuttle runs on schedule. Rooms are spacious and have all is needed for an extended stay.

Loved this hotel. We were here for a layover and could not have been happier. I was travelling by myself with 2 young kids and the staff were so friendly and accommodating (front desk lady was so sweet). Breakfast was delicious, pool was clean and warm. Airplanes flew over the pool every few minutes which my kids thought was the coolest thing ever. Airport shuttle was perfect, comes and leaves every 30 minutes. Nice lobby and outdoor area if you have a longer layover like I did and have to be out of the room awhile before your flight leaves. Would highly recommend this hotel.

Great location for flying out of MIA

Front desk service was terrible, 2 hours for check in, they ask for US 100.00 dollars deposit, they don't return.

Exceptional

It was good.

I love how comfortable the beds was. I have no complaints

Loved the free shuttle from the airport. Then, there was a shuttle to take us to the cruise port for $15 a night. Great pool!

No reserven este lugar, estuvo totalmente desagradable, no vale lo que cuesta, ni siquiera para ir de paso.

This may be not the best hotel but was a place that when something went wrong they took care of my needs right away. Great staff, great attention and because of that definitely when im going back to a cruise I will stay there.

Staff

Always super clean ! Staff is always friendly and available. The air planes noise

Nice room

The women who checked us in was absolutely AMAZING! We will be back!

This was by far the worst hotel experience I have ever had! a man was knocking on my door at 1am and wouldn't leave. The staff didn't answer the phone after calling repeatedly, so i had to call 911. I want a refund. Me and my 5 yr old did not feel safe

Paid Shuttle service to the port

Exceptional

Pleasant

Clean rooms friendly staff and breakfast was delicious

I ordered 2 meals delivered to my room because the 1st delivery didn't arrive at my room Come to find out from the man working night shift that the hotel manager requires all deliveries be left in the lobby. When I asked the receptionist why don't they tell people when they check-in about this policy, he told me (despite food delivery ordering websites requesting room numbers) that I'm the only person who complained about not knowing their "delivery to lobby only" policy. He obviously has no intention of implementing my recommendation.

Shuttle took a long time to come and when it came, the driver didn't even look at us. With several calls to the hotel, no one responded (and this was even before 10pm). We eventually took Uber and when we got at the front desk, no one was there. We met other guests who had the same experience. While the hotel is decent, the front desk staff must be trained better with their work.

Very good

Nice place! Convenient to the airport and they have shuttle service!

Very reasonable for the stay which included a wonderful breakfast! The staff was so kind and accommodating! L ok Ed this property very much!

It was as expected. Okay for the price. Didn’t try the pool. Breakfast had plenty of choices and was all hot. Just 1 elevator working. Liked having filtered water in the room

Muy cerca del aeropuerto y comodo

The carpets in the lobby were dirty, as were the couches. The breakfast was good. The lobby was always full, so we were unable to check in early, but they were able to hold our bags until the room was ready.

It was a good stay quiet and good

Pleasant

Very clean overall, ideally the flooring should be wood rather than carpet. Breakfast was ok, the shuttle service was very good (every half hour). Super close to the airport.

Todo muy limpio

Good Nothing everyone was friendly

Good Nothing everyone was friendly

t

Everything was expected workers are nice That you had to pay for parking

That you had to pay for parking

Clean room

The room was beautiful but wasnt cleaned well having debris on the floor and the shower being dirty. The staff was amazing and so accommodating.

Una propiedad perfecta para estadías obligadas por largas conexiones de vuelo. Excelentes servicios de desayuno y traslados incluidos al aeropuerto, puntuales, organizados. Excelente desayuno, habitaciones. Excelente relación precio valor

Overall, a good stay with friendly staff and full breakfast. While the room was clean and modern, the hallway carpet was a bit aged and stained. Overall though, a good value and I would stay again.

Exceptional

Nice new place near airport. parking is $25 + and run by a different operator, bit cumbersome.

Great place to stay will be my stop from now on when ever I visit Miami I do recommend

Clean room, yummy breakfast, awesome pool, friendly staff

Room was clean , bed was comfortable and ac worked good

Limpio, accesible, para moverse se requiere vehículo.

Clean room, staff are very nice and approachable, very close to the airport.

Very nice and clean place to stay grate pool amazing staff defenantly my place to stay when i go to miami

Very good

Just for one night

Ok breakfast

very clean and staff friendly location a bit more industrial Nothing close by

very clean and staff friendly location a bit more industrial Nothing close by

La cama muy cómoda, el baño con mal olor y para estacionar tienes que pagar 27$ o estacionar en la calle.

Clean room/ good breakfast

Breakfast and evening snack was a hit

Very good accommodation

Our room had a water leak that was coming from behind the kitchen sink. Running on the floor across the room.

Location is good and there’s regular breakfast available.I wish they had concierge or staff designated to help with luggage.

Close to Miami International Airport, convenient for your cruise vacations. 15 minutes to the cruise port.

Regular breakfast

Disappointing

Good

Very poor breakfast , we could not eat anything , not healthy and not fresh

The property was nice, hallway carpets were filthy, stained, and worn. Front desk Staff was helpful, housekeeping was useless. Overall stay was ok

It was super clean to the airport, clean, staff was professional and welcoming, their breakfast was actually pretty good with lots of options I only could stay one night. I will def book again if I go to Miami again

The rooms was spacious The restaurant/bar was not even a restaurant they guy said they don’t have flat bread nor quesadillas and that was majority of their menu so all they had to offer was a burger and a salad!

The rooms was spacious The restaurant/bar was not even a restaurant they guy said they don’t have flat bread nor quesadillas and that was majority of their menu so all they had to offer was a burger and a salad! ? had to Uber Eats food

It was super clean to the airport, clean, staff was professional and welcoming, their breakfast was actually pretty good with lots of options I only could stay one night. I will def book again if I go to Miami again

Woke up after 9am and made our way to breakfast. We had like 5 minutes to get our breakfast because it was shut down at 9:30 and everything was removed. What we did managed to get before it was whisked away was good. Room was clean and well equipped. Blinds are a little thin and morning light is bright. Close to airport and handy. Photo on elevator door showing food in bistro don’t match as to what’s on menu. Same menu for all day . Had lunch there, burger was good but for dinner we popped out to another hotel further down the street which offered much more. Pool is large and very clean. Free airport shuttle got a flat tire but fellow driving quickly arranged for another bus to come and take us. Staff very accommodating and very friendly. In an industrial type area so no shopping near by. Definitely would stay again. The bistro menu. Breakfast being whisked away so quick when still several people in room.

The WORST part was the parking (Metropolis) automatically charges you based on your Lic Plate and the front desk knows zero about anything to do with parking. I had extra charges on my card even before I parked. I finally got through to Metropolis (parking) through a chat online and they "said" they would refund the extra charges. It's $25 plus tax per day and extra charges if you enter and exit because there is a camera at the gate...horrible. I do not recommend this hotel based on the parking alone.

Extreme hot water uncontrollable. Some sort of bug was present in our bed, as my daughter and I woke up covered inbug bites. The next morning, I try to put a complaint with Staff, he was useless, apparently he didn’t believe and said that there were no manager on site to escalate and make a decision on the refund I requested.

It was nice but the water heater went out for hours, so had to take a cold shower.

No hot water during my stay of 2 days

My room had a weird old smell of smoke. I reported it and they came and sprayed it with smoke removal spray. We were out of hot water for four days with no explanation, update or resolution. It just was not a good experience besides the staff

The staff was very helpful and the breakfast was great

The room is very clean. The breakfast was okay, it is very close to bus and train station. The shuttle driver was very nice as well, he offered to take us to Bus station but we already contacted Uber. Overall, we liked our stay.

El desayuno tiene poca variedad.

Don’t feel for what I paid was worth the price. I had stayed there previously and it was much better value for money back than.

Front desk staff where very helpful and attentive. Don’t feel for what I paid was worth the price. I had stayed there previously and it was much better value for money back than.

All well. But we wish the shuttle service started earlier. We had to get a taxi for 6:30. WIth that, we wish the breakfast started earlier, like 6:00

All well. But we wish the shuttle service started earlier. We had to get a taxi for 6:30. WIth that, we wish the breakfast started earlier, like 6:00

Extend shuttle hours. When flights are delayed, customers lose out on the benefit of the shuttle. This was the case with me. The shuttle was one of the reasons for booking the stay

Overall a great stay..everyone was friendly..

The room was clean, beautifully decorated. Hotel was quiet. Staff was very helpful

The most comfortable 🛌 bed and pillows

I love everything the customer service, the cleanliness, my room, the pool, the people. Definitely a Miami Vibe!!!! I didn't like that I couldn't stay longer!!!

I didn't like that I couldn't stay longer!!!

Excelent

Bad maintenance

Dirty rundown place with no sign of element brand offerings. Blood spots on our bed and filthy carpets.

the breakfast was fresh staff was friendly the room was clean and very nice. I did not see the outdoor pool

Superb

El transfer del aeropuerto hacia el hotel debería ser 24 hrs .

Room was small but clean. Breakfast is good with a good choice. There is also a nice pub style area at night. They offer a shutlle to the port. The only thing is that there is no store nearby.

Very clean,

Need more urgency to clean the rooms on in a timely manner but good experience overall.

The hotel seemed unassuming from the outside, but it was a really great hotel. It had a bar. & served breakfast plus offered room service, which was an added bonus. I was blown away by the rom. It was difficult to navigate there & initially I drove past it, but that's Miami in all honesty.

The hotel seemed unassuming from the outside, but it was a really great hotel. It had a bar. & served breakfast plus offered room service, which was an added bonus. I was blown away by the rom. It was difficult to navigate there & initially I drove past it, but that's Miami in all honesty.

The ladies at the front desk were hospitable and friendly. The facility was clean. Patio deck was big and had plenty of seating and there was this cute area for pictures. Pool was a good size too for the size of the hotel.

Location , friendly staff The property could do with some updating

The ladies at the front desk were hospitable and friendly. The facility was clean. Patio deck was big and had plenty of seating and there was this cute area for pictures. Pool was a good size too for the size of the hotel.

Friendly staff

Charging for parking 111,99 every time going out the parking and come back will be stay in this hotel

Clean room

The airport bus driver was awesome. He did a great job selling the property. The hotel was okay; however, my phone did not work in the room. There were no face towels and I was trying to call the front desk. I did go down and they were brought to my room within 10 minutes.

Yess everything wa greasĵ

Over all my whole stay was perfect! 10 out of 10 !

Large rooms with hob and fridge Rooms for 6 but there was only one small towel and no bedding on the sofa bed.

Enjoyed everything except ability to control room temperature. No matter what I did (including changing the thermostat to “HEAT” ) I could stop cold air from blowing into the room. Finally I just turned it all off and managed to sleep through the night as the room gradually warmed.

Clean and convenient.

Breakfast was ok. Staff was rude, hotel rooms smelled and weren’t what the pictures show. Took an hour to get bedding for the pullout.

Location. Price. Amenities. Could be cleaner. Parking.

Price. Amenities. Could be cleaner. Parking.

I did not like this hotel. I booked one night there because the hotel offers a shuttle from the airport but after waiting over an hour and a half, we saw the hotel shuttle once and it was completely full so the driver refused to take us. They claim the shuttle is there every 30 minutes which is not true. I could not get a hold of anybody via phone. The website they have for tracking the shuttle was also not working correctly. I had to get an uber and they did not reimburse it. I paid 382 for one night there and it was definitely not worth the price. I'll look at different hotels next time.

Great breakfast and pool and friendly staff! Loved having a full fridge in our suite.

Shuttle to cruise port, included breakfast and the room setup like a studio apt Shuttle should have been free to the cruise port

Yes

clean and good

Towels had yellow stains and there was no bedding for the pullout couch when we arrived. Staff was very nice and helpful after the fact, though

I love how clean the hotel is! The breakfast selection is great. The beds are always comfortable!

Breakfast was ok. Most of the hot food was cold. Shuttle service from the airport took a bit. DO NOT FOLLOW what it tells you on the app, just go to the Hotel pickup area. Shuttle to the cruise port was good. Staff were friendly We went to the restaurant in the lobby area and they were out of almost everything. So we asked the front desk guy for pizza advice. Also DO NOT take the advise of the front desk person if you decide to order pizza. It cost us $47 US for a pizza that looked like a 3 yr old made. It was soo paper thin that you had to roll it in order to each it. After rolling it, it still didn’t reach the size of a cigar lol don’t waste your money.

I was charged twice on my credit card. I left messages through every possible channel, but even after a week, I have received no response. I have never encountered such an irresponsible hotel.

Clean , but very disappointed with the front desk people , they don’t pick up the phone, have difficulty in contacting them . And I was charged for an additional night, even though booking.com has already processed payment for the full amount. I hope this hotel can investigate and resolve this matter Those people working in the front desk and the management itself, LOUSY

manager was great

Most excellent

Amazing stay! Would highly recommend!

Good

Airport shuttle was convenient I hate surprises so when I booked I looked to make sure there are no extra fees and of course when it's time to check in I had to have a $100 deposit I just wished I known that before hand!!

This property is close to the airport. And, the property shows evidence of high traffic. The complimentary breakfast for some may be considered lack luster. But, the room we selected was clean, extremely spacious, and equally comfortable. If you are on a work trip, the configuration of the room including the desk allows you to remain productive. The staff was beyond helpful. We had a couple issues outside of the norm, but they went out of their way to help resolve the issues for us, and to make our stay better.

The hotel was ok, but with the sofa bed open, you can’t walk to the other two beds. It completely blocks the way. We could hear planes from the room but the staff assisted us with the window as it wasn’t closing properly. Breakfast was good.

Yes

Visit was ok , the air didn’t work well especially the room was extremely humid most the time. Could’ve been cleaner especially in the halls lots of stains on carpet. Airport shuttle should start up before 7am , as most flights are leaving by 7am , which still causes you to need a uber to airport. Hotel also doesn’t have ice vending staff bagged ice in ziplocs upon request. Breakfast was good , pool also should have longer hours

Nice pool

The room had used sheets on it. Went to customer service and was immediately given another room.Shuttle was great. Breakfast was plenty. Overall it was a nice stay and I would definitely stay there again!

Little cleaner around pool area. Minor just some tables dirty.

Too many people for breakfast in such a small space. Breakfast attendants were surly. Only one bartender at night. He was nice, but couldn't even take a break to use the restroom! I won't stay here again.

Was told my prepaid hotel room was not in system and made me pay again

We left the hotel and the other day we found a debit in our credit card for snack that we did not consume. I sent an email to the hotel and to customer support and have not received any response yet. This looks like a fraudulent method to steal from customers. Not happy at all.

Overall the Element Miami Internationl Airport hotel was great. Too bad it was only for one night.

This hotel is right beside a very busy airport and is super noisy until after midnight. There is no restaurant on site or within walking distance -there's nothing within walking distance! There's a trash filled river running behind the property but it's obscured by bushes and unaccessible. The pool and staff were great but staff need to answer the phone and texts!

The hotel and room was very nice. I just didn't sleep well due to the sounds of train horns blaring and planes flying by every 1-2 minutes

The only thing that could be improved was check-in. Asked and received an early check-in due to flight arrival time, yet was asked to wait about 30-45 mins in the lobby.

Staff courteous. Room clean

Room was very loud and smelly. No shelf in shower so have to put the soap on the floor. No cell service even though I have a top tier national service (ATT). Must “join their club” in order to use their hotel internet. Must DL an app in order to park. EV chargers do not work.

The air conditioner wasn't cooling properly. i Went to the Counter and never came to check the problem. Next day i requested service again to resolve the air conditioner issue and nothing happens. Talk with the cleaning services staff to report the issue and nothing happen. ignoring is terrible very upset and sad because these things should not happen.

Staff was really helpful and courteous. Rooms were clean and beds were comfy.

Hotel Clean

Courteous staff, clean room comfortable bed.

The rooms were clean. The staff were pleasant. The breakfast buffet was busy but there was a good variety. We appreciate the hassle- free shuttle service.

Excellent stop. Beds are super comphy. Clean place very nice and great staff. All around great. Thank you

Everything was perfect

This Element was definitely out of it's element

Room was great, very clean and the staff was wonderful, I will definitely come back.

Staff was great everywhere. The room decor was appealing. Breakfast was typical hotel fare but happy it was available.

The amenities

No room cleaning. Staff rude. Had to wait for 2 hours to get bath towels

Love the room We got stormed stayed and it was nice to have that much space Pool was awesome Driver on the shuttle was fantastic

Location was close to airport Cleanliness of the room. Top sheet was stained. Shower was dirty as well as the carpet and other floors.

the sofa sleeper needs to be replaced very used

Clean room, amazing breakfast and staff.

Check in dude was so helpful and friendly. Clean room, good brekkie.

The staff were rude and helpful and just did not want to do their job the room was dirty found a dirty sock that was left old room keys dirty dishes

Dirty room, floor not swept and carpet not vacuumed. Waited to lii ok my for room. Prices to high at restaurant and bar.

The room was clean, friendly stay. It was more than I expected and i will definitely stay there again

Behind counter did very little to try to accommodate for an early check-in. They

convenient to airport it's in direct line with take off and landings of the airplanes and the hotel is without sound proof windows. I heard every plane that the hotel is in its path. and that's a few planes a minute. wouldn't stay here again because of that. the shuttle was hard to get to go to hotel, easy to get to airport.

Clean and beautiful Nothing was wrong

Free shuttle service was nice

Staff was exceptional accommodative, room service clean the rooms every day, breakfast every morning and free shuttle to the airport, the shuttle drive was so pleasant and helpful, clean well kept swimming pool and a gym with lots of equipments, would definitely recommend this hotel Terrible experience with couple who stayed next to my room, I was severely terrified from their behavior, fighting and banging my door asking if I was at their door, had to call maintenance, they were swearing slamming the doors and yelling in the hall way Also there is a not very pleasant scent when you just walked into the room, I think it’s coming from the vent, also the dishwasher was broken.

Carpet in common areas and rooms is very dirty. Staff was nice. Shuttle is awful. No designated pick up spot and inefficiently having to be flagged down by passengers. Some people were waiting an hour. One front desk staff when full shuttle drops off. Nothing within walking distance so you will have to Uber.

Location was very near to the airport, clean rooms but service was bad. We didn’t have any towels in the room and the front desk never picked up the phone. We had to go down 4 times to ask for the towel and we got just 2 towels ( room was booked for 4 people) after 3 hours.

The room was clean, and although they said they had a continental breakfast, there was a full hot breakfast available, with many choices. It was a nice surprise.

The refrigerator was not cooling properly, and despite contacting the front desk, the issue was never resolved. We had to discard food we had purchased.

Good staff, nice happy hour, clean rooms

The breakfast was surprisingly good here for a hotel. The amenities were nice.

Staff fine, room fine. Unable to check in until exactly 3. Nothing nearby.

The wifi and internet were horrible and the breakfast was over at 930 which is too early, so not the best but the price was reasonable and the proximity to the airport and cruise lines is good

Did not enjoy staying here, the room was not as nice as the pictures, dim lit in the bathroom, sticky floors in the room, no room service cleaning, breakfast items were barely edible if there was anything even left, first morning I starved rather than eat the scraps leftover. Second morning the fire alarm went off at 7:40am, couldn’t wait to get out of there! The electric charging stations were out of service and parking was through a third party which was $27/night, I asked about the additional $10 fee and was told I had to contact the company because the staff couldn’t help. Just walking to our tool the cleaning staff was incredibly loud in talk/yelling and laughing, it was hard to relax. Highly would recommend going anywhere else.

Hotel was dirty, I was double charged for the room and the building had to be evacuated.

Requested house keeping multiple times but they did not do it.

Excellent experience

I was extremely disappointed with the experience. Each night we returned to the hotel, there was a strong smell of smoke in the room. This was mentioned to reception on several occasions and it was dismissed. After requesting the room to be cleaned, on day 5 of our stay, we returned to find that nothing was done. We asked about it and we recieved an apology and a promise that the handyman would do the clean. He showed up 30mins later with towels. After rejecting the offer, and asking the front desk to take a look we were eventually relocated, (had to carry our own bags) to a new room which also had an ofensive smell. The experience was, in my opinion poor, and we will not be returning

Good

No issues whatsoever. Immediate walkable area is without anything to do, but the facility itself was wonderful.

Unfortunately, our stay was very unpleasant. The carpets in both the room and the hallways were extremely dirty, and the floors looked like they had not been properly cleaned in a long time. There was a strong, bad smell throughout the hallway and inside the room, which made it very uncomfortable. Overall hygiene was poor and did not meet basic hotel standards. To make matters worse, the breakfast was also disappointing — limited options, poor quality, and not well maintained. I would not recommend this hotel due to cleanliness issues and lack of proper hygiene.

Got in late and no bedding for the sofa bed. Had to call to get it delivered. Breakfast crowded (came near the end due to late night). We appreciated the nice big bathroom and free late checkout (2 pm) for Bonvoy members.

The breakfast area was overcrowded, and the food wasn't replenished quickly enough. It definitely needs better management.

Very spacious rooms. Comfortable bed. Full size fridge. Safe gated parking. Good dining in hotel. Nice seating area outside. Lovely staff. Great shuttle service. TV allows you to sign into your own apps and logs you out once TV is off. Awesome hotel.

Older renovated hotel, but ideal if wanting to be close to airport. Bring ear plugs!

The furniture in the room was outdated. The bathroom and kitchen were modern

The rest of the experience was great except for the Wi-Fi was super slow and I had a hard time getting it to work. I could connect to it. But as far as receiving any signal it was fairly non-existent. My phone just kept buffering. The breakfast was good there was a great assortment of items to get my day started right. And a staff was super friendly and helpful

Clean room, staff and amenities.

Nice big room, clean and modern. Friendly efficient staff. Comfortable bed.

It was better then i expected

Amazing hotel!!! Only wish the sun was out to enjoy that pool. 10 out of 10 I will definitely stay again if Im in Miami

.

Room was larger than expected. Very nice lobby.

The room was very spacious and clean, having an airport shuttle is a blessing. The hot breakfast was not so good but having bagels and fruit was a plus, the coffee was great but it would be nice if you had flavored creamer and cream cheese but overall the property is very, very nice.

The manager at the front desk was phenomenal. She took very good care of me upon check-in and made sure that I was very well accommodated for everything I needed during my trip..

Everyone has been great.

Great hotel, clean and nice staff.

Room was very nice. Staff was helpful and accommodating.

Keep up the good work

No food/grocery within reasonable distance or walking distance....mimimal variety of food offered at restaurant/bar.

Yes the room was spotless and the staff could not have been better!

Room was clean, bed soft. The towels were soft too. However, the items in the sore were ridiculously overpriced.

Everyone and everything was great.

- room not bad but had a few kinks: hand shower leaked so much out of the fitting that nothing came out of the actual hand shower (just used the normal shower head), shelf in the kitchenette had broken laminate piece and the someone dropped the remote, the pieces did not close well and was never fixed. - not quiet. be prepared to be have the sound of planes and trains throughout the night

The paid parking situation is a bit different as you don’t pay through the hotel. We found that a bit off-putting. Our stay was pleasant overall.

Breakfast was well below standard. Unidentifiable little foamy "cakes" that were supposed to be eggs as another guest told us. Thankfully there was one fruit option, so we had a banana each. On a positive note, the hotel had been partly renovated and looks modern in many areas. It also has a passable gym. And the airport transfer is friendly and efficient.

They were overbooked and shifted me to another hotel. The alternate hotel did not even include breakfast which was included in El ment booking. Terrible service, no accountability, totally unprofessional

The shower was very dangerous. The floor was slick and my daughter slipped and hurt her back. We had to lay a towel down in the shower floor just to be able to shower safely.

This property is not within walking distance of any restaurants. And the “Bistro” was the small dining space by the bar.

Great location , friendly staff, clean room .

The leather headboard had mold around the sides of it and at the bottom of it

Friendly staff and very polite! Always pleasant and complimentary coffee throughout the day! Will stay here again.... Front desk was friendly and nice, as I had a mishap of checking out later than expected today, and front desk was very understanding of my situation!

They weren’t that welcoming and the room was not clean.

Free breakfast was packed with people. No food left. No offer to get us something. Hotel was just ok

very clean, spacious and helpful staff

Easy access to airport, timely shuttle. Clean with kitchen and very comfortable for overnite stay for airport.

Good

Wonderful room great service from the supervisor right by the airport and places to shop and eat at

We had people running through the hallways banged on our door at 2 am. The iron and ironing board didn’t work. I felt like it was more of a 3 star hotel.

I like the bed of the hotel very conformable and room clean, liked the breakfast as well, I was happy during my stayind tha k you! Oh and the shuttle service excellent 👌

The front desk girl customer service is poor. No bottle water in the room. The breakfast is not good and there are not many varieties.

Staff, from check in to check out, was extremely courteous. It’s a beautiful

You have to be FORCED pay to park…not cheep…$30 a day when a quest. Makes it unsafe to park outside the gated hotel. No shower guards to prevent flooding. Due to that…too much fresh caulking and that was peeling up. Had to use towels…galore to only be saturated by shower water next to the toilet.

The room we stayed in had the following disadvantages: no handsoap in bathroom, hair in the shower, the pillows was not done properly. The paper towel in kitchen was not full.

Clean,quiet room, fast and friendly check in. The breakfast fast very busy and plenty full. A little hiccup at the shuttle pickup but very friendly. The area is not the best. They still have the port shuttle for 15 dollars and it is very efficient.

The service was okay, but there was roaches in the room and that was very disgusting. Staff were nice, but that ruined the experience for us.

The room was great very comfortable very nice. The staff seemed overworked and check in took a very long time because our room was not ready.

TV didn’t work and had to be fixed, no hand soap in the bathroom, no paper towel in the kitchen , half a roll of toilet paper was left hanging in the holder although there was a spare roll under the sink. Relatively clean , front desk friendly and accommodating esp Mia, shuttle was good and Alfredo was pleasant and helpful. Would be helpful to have a designated spot for pickup so passengers don’t have to go running for the shuttle when it can’t stop because of the other vehicles blocking the area where the shuttle was being flagged down.

Airport traffic was insane but hotel is nice

Sub par breakfast. AC register in room blows cold ar directly on the bed.

There could have been a vegan/vegetarian option for breakfast. The Reception staff were pleasant

The hotel itself was great. The airport shuttle service experience not great at all. The shuttle was full and you have to wait over 30 minutes for the next one. We waited for almost an hour and opted to pay a ride share service than wait for the next shuttle to come back.

Shuttle hard to find, sheets not ready for room, commi

Close to the airport with great rates

It was a good night

Yes

Staff was fine but the hotel has been neglected. The carpets in the halls look like they haven’t been vacuumed ever and full of stains. Really felt dirty. Bar service , check in and shuttle service were great. But housekeeping or management should be reconsidered.

Clean, friendly and quick check-in and out. Only stayed one night so didn’t use amenities. I like the open common area and that we could have something to eat and drink without leaving the site. 1 negative was some areas were still not renovated and areas looked worn, but for the price and short stay I would stay again.

.

Very good hotel

Didn't have breakfast or use the shuttle. It was useful for an overnight stay

Gentlemen at the desk was very kind, polite, and informative. Room was very clean. Noise level was great all we heard were the airplanes. Bed was comfy!

Clean room

The staff was very nice, the room was clean. Plenty of door dash options

I normally just review by never going back! All I will say is beware of this hotel! This hotel needs to be visited by corporate.... Inspect what you expect!

It was so clean. Would come back here again.

Very nice close tobthe airport

Great staff & very accessible

I Loved everything about my staff

It was just ok

Amazing service, and the room is even better!

The staff was very nice and accommodating, however it was one of the dirtiest rooms I’ve been in in awhile. I love staying at element hotels but this was not even remotely up to standard. Our room had hair everywhere, debris on the floor, dirty dishes, and smelled like sewage. We checked out early even though they offered late checkout.

There was no notification of a $27 per day parking fee. That is ridicules. The water pressure is nonexistent. It's like a third world country. The Water pressure is weaker than an old man's urine stream. You have to spend forever in the shower trying to get trickles of water to wash the soap off your hair and body. The breakfast is a farce no food, no plates, no cleaning service. Today a prostitute got kicked out of the breakfast area. It's a third world environment. RUN LIKE HELL!

Clean room, good amenities and friendly staff

The room was more than I expected. It had a full kitchen but no grocery stores near by to get food.

yes, all very nice

convenient to LAX, new, but be warned, parking expensive!

Good

Spotless room, very fast check in.

Clean spacious rooms with small kitchen

Our room had hair everywhere !!

Took the people mover to the bus/train exit and walked two blocks. Found it very convenient. Hotel was clean and comfortable. Despite being on the flight path, we found it quiet.

Rooms furniture including bed needs to be upgraded.

Nice room. Clean and modern

Cleanliness and staff

Also, maybe consider offering a shared ride to downtown at certain hours (for a small fee). It might be easier and more budget-friendly than taking Uber each time.

Loved it… staff was nice, room was spacious and clean

Had an incident with ac in first room and maintenance and front desk were very helpful and upgraded my stay. Truly grateful

Muy bueno y me encanto el Desayuno

Breakfast was ok, not many options.

The rooms need to be updated.

El empleado del front desk turno mañana del 25octubre2025 realmente deberia tomar un curso de atencion y buenos modales, es una pena que un hotel tan bien ubicado, tenga empleados sin ganas de trabajar, el chofer del turno tarde 24oct2025 lo mismo. Mientras que Fidel en el bar bistro y Maxi en el turno mañana front desk 25oct2025 fueron cordiales y mas alla de sus obligaciones.Hay que mejorar la atencion Sergio y escuchar a un cliente cuando te pide ayuda! Esto es para mejorar y volvere. Saludos

kind staff

Everything was very clean in the room and in the public areas.

Nice room, comfortable bed, close to the airport.

Convenient

Clean room, airport shuttle was convenient, staff was friendly, breakfast was really not good, disorganized, ran out of plates a few times

Halways need carpets cleaned or removed. They been there a long.ling time

I would definitely recommend here and stay here again. The staff was excellent. I had an early flight and was allowed to check in early at no charge. To leave, I was also allowed a late check out because my flight was late evening. The room was excellent. It contained a little kitchen with nice cutlery and wares. The room was very clean and cosy. My partner and I loved it. The bathroom was very nice as well. My only negative was the breakfast. It was very basic and we opted to not have breakfast. Other than that, this is an excellent hotel for the price and it was super close to the airport. Definitely recommend.

Even though this is my second stay, I can definitely attest the process to check in and out is always smooth. Shirt stays but I was indeed pleased.

We waited for two hours for the shuttle and it didn’t come. We ended up getting an Uber.

Everything was good but the area around was dirty I’m talking about the street and also the street were damaged etc. I think the government have to take care of this area because is an airport area and I think it’s important

Excelente siempre, cada vez mejor

Love my stay here !

It was a nice property. Breakfast options were good.

Excellent!

room was very clean, the shuttle service was a bit fustrating as they only come around every 30 min but the driver was not paying attention when we waved him down and he just drove right by us. we waited almost an hour before settling on getting an uber.

Staff was amazing and courteous. Showed up early they held our baggage and called as soon as our room was available.

From the shuttle ride to the property down to every hotel staff member, the atmosphere was excellent! Everyone was friendly & helpful. The room was updated & comfortable. The hot breakfast was outstanding. They even had a shuttle to our cruise port for a small fee. I will stay here again & will recommend this hotel to anyone coming to Miami!

Buena

Waited for shuttle never came ended up taking Taxi. Room was dirty. Floor needed sweeping and coffee machine still had old coffee grounds in it. Toilet paper kept falling off holder. It took 10 minutes for shower to get warm. Air conditioner very loud Location is not good no restaurants or stores within walking distance. Onsite

Clean room

Nice hotel

Clean nice new rooms but boy i stayed 2 days and could not sleep the airplane engines that blow in your ear no noise proof windows so its a great hotel but would not stay again

Parking is not free

Very basic breakfast, safe don’t work, cleaning of rooms is making bed up only

Used shuttle to Port of Miami. On time and efficient

The lobby chairs, especially the accent chairs by the front desk, were extremely dirty, and the carpet to the elevator was filthy! I was so disappointed to see that the condition of the general area was so unkept. As a Starwood brand, I never saw this kind of filth around this hotel. Please shampoo those chairs and carpet ASAP!

Great !!

I would not stay there again

Safe not working, fridge smelt horrible, cleaners only changed towels and made up the bed, etc

The van drivers are always very nice and on time. Rooms are great and relaxing.

El mejor en todo, lo recomiendo al 100

Airport shuttle but no shuttle to cruise port, breakfast good, room comfortable. Area is very industrial didn’t feel safe walking to explore area.

Liked it

The bathroom had mold in the corner of the shower and the bottles of conditioner and body wash were empty. The bed was ok but the pillow options were very soft.

Tidy rooms.

My problem with this hotel was trying to catch the shuttle. At Miami no one could tell us where to catch the shuttle. So I called the number on my reservation receipt. The operator asked what city we were in. I said Element Miami International Airport. He said there was no shuttle. We paid $36 to a taxi service. The shuttle showed up at the hotel after the taxi dropped us off. I showed the clerk the number I called. He then handed me a paper with the shuttle number on it. Now explain how that helped me at that time. As I had to pay out of pocket for something I thought was already available. And since I was coming from out of state. Explain how I would know there was a different number for the shuttle.

The floor was sticky and the room on third floor smelt damp

The place was clean and we had a great stay there

All was great. The room for 2 adults was bigger than I spect. The breakfast is pretty good. All the empty very kind. Recommend.

Terrible

Not very clean. Night shift staff are not very friendly.

Was pretty hotel but the refrigerator was dirty,

Spacious rooms that are located close to the airport and provides free shuttle. Facility also offers parking for cars while you are away at an affordable price. 😊

The room I had was nice, comfy bed, and good a/c. Really liked the filtered water in the room!

Overall everything went well. Room was spacious with kitchenette and lounge chair. Self parking but expensive. Close to the airport good for short stays with transportation shuttle.

Property is nice.

The hotel was super clean, beds were very comfortable, bathroom was large.

The rooms are very cozy, clean and relaxing. The kitchenette with microwave is a plus! A home away from home!

The room I was given was actually far bigger than I expected and the clerk gave me an early check-in. The room had an installed water filter that was really nice.

Great ! You can park ya car here too !

Free pick up from airport is convenient.

Beautiful room, beautiful lobby area and pool, free continental breakfast, cruise terminal transportation for $15/person, friendly staff, clean, reasonably priced.

Love that this property had a roomy room with full kitchen! Emilio was awesome and gave us suggestions and information! Definitely recommend!

⚡ Loved the free EV charging (big bonus for road-trippers). Parking onsite is secure but $$—street parking worked fine too. 🏨 Rooms are huge (some with full kitchens!) and super quiet despite the runway views. 🏊 Pool time = watching planes take off ✈️ (soundproofing is spot on). 🥞 Free breakfast hit the spot + plenty of space indoors & outdoors to work or chill. 👎 Only downside? Non-smoking policy wasn’t really enforced. ✨ Overall: clean, spacious, and the perfect transition stop before cruising or heading deeper into Florida.

Everything was good except mold on the

Reasonable rate. Breakfast eggs and sausage were below average. Easy to make eggs pluffy and creamy by cooking in butter. Switch sausage brand. This was flat and rubbery taste.

Clean

This property was very clean, included breakfast, very friendly, helpful staff. The only downside to this property is it is next to absolutely nothing. We had to uber to everything fro. This property since we flew into miami.

Convenient location for food.

It was convenient to the airport and shuttle service was available

The property was very nice. Our problem was getting a shuttle from the airport. I called the hotel but couldn't get a person to answer. When I finally got a person after 15 minutes I was assured the van was on the way, but it took 3 more calls and waiting over an hour outside in the heat for it to show up. Shuttle was on time to get us to the airport.

It was clean…front desk was rude

I le the hotrl probably in my next trip I will be back

Clean，convenient, comfortable, spacious and reasonably price. I did not give 5 stars because nobody answered my calls for significant delayed arrival and the message box was full. No sheet or blanket ready for sofa bed in my 2 queen plus sofa bed room. They quickly gave me all when I requested.

Mold is in the rooms - terrible smell- short on bedding

Close to the airport.

The only downside was that the menu was very limited. Also, while taking a shower the handheld shower separated from the wall and flew off the wall. We called the front desk and the maintenance man was at our door in 5 minutes. He understood what happened and I told him that we were checking out in the morning, so he could fix it after we left since there was also a large fixed shower head. Pool needs a cleaning, so we didn’t swim

N/A

Good

Bed comfort and room cleanliness

Nice property online and when you walk in staff is so greeting….when I got in the room did my check on bed and showered, I had to be up for my cruise early next morning….woke up to find a bed bug on the dresser….did not get my refund when I informed the clerk at check out….but I will NOT stay there again!!!!

The staff were nice, we got an extra sheets and pillow for the pull out sofa. The floors are a bit

The staff was very friendly

It’s nice you don’t need to go outside at all, if you need rest just stay inside and make your own food.

Overall was great. Although I could stay for one night (couple of hours), the breakfast was decent and the shuttle system was so convenient.

Everything was excellent except shuttle from airport. Waited an hour and decided to Uber.

Nice

The room was spacious and comfortable. I really enjoyed the breakfast options, sitting areas and the pool. Will definitely visit again.

A really nice place

Great place

It was a great location. However the food wasn’t great. Would have liked healthier options.

nice place staffed by great people

We asked for towels at the pool several times. Never got them. Went on in with wet swim clothed

Dont recommand, not worth the price plus the suite looks nothing like the pictures.. dirty room and bathroom. They don’t make the bed when +3 guests and you have to ask for bedsheets wich is annoying to do when you just want to sleep especially at 1:30am. Staffs have no etiquette..

Hotel didn’t allow us to buy from the shop when we arrived and kept saying it wasn’t open at the moment, towels had stains on them, the fold out couch blocked the walkway to the bathroom, overall low quality finishes. When we finally could buy snacks the next day, after paying $12 for a small ice cream container it was completely melted. Location was close to the airport and the bar was nice but wouldn’t stay here again.

Shuttle services provided.

Very quiet atea. Groundss very clean

I was expecting a much nicer hotel after having stayed at The Element in Arundel Mills, MD. This felt very run down, dark, humid and unsafe. Nothing specific happened to make it unsafe, it just felt like a hotel where human trafficking would be a risk. Cheap, humid, dark, close to the airport and water… It needs a full renovation. I would not recommend unless you just need somewhere ti stay cuz you missed the last flight and have an early flight out in the morning. That’s why we chose it.

It was a relaxing experience

Shower glass was covered in soap scum. Pool had algae growing around the edges. We asked for pool towels every hour and NEVER got them. We paid for late check out and housekeeping came in after one knock prior to our check out.

Everything was fine

Excelente en todos los servicios, a mi familia le encanto todo

I did and overnight stay staff were very helpful and professional all the amenities were good and the room was clean and comfortable.

Nice place to stay

Bad costumer service I was calling 5 hours at costumer service for requests towels and front desk said if I nned something I need go to desk not call because he don't answer because he need to do others think I don't recommend this place if I can give less one star I do.

Really nice place. Located very near airport

Very nice! Great pool and everything is very clean. Shampoo/conditioner smells great:-)

Nice place near airport. Room was clean and they had early check in. I would stay again.

I loved that we were able to get a day room after our cruise and we had a late flight home. Check in was simple and customer service was great. Transportation to the airport was fantastic. I did not like the expensive breakfast options for what was offered. Taste was fine and service was good. The room was comfortable, spacious and clean. Pool option was great too even though we didn’t use it. Outside food options were good and in walking distance but it was raining.

Enjoyed our stay. Was easy to get to from the airport by catching the hotel shuttle. Room was very clean and comfortable. We just stayed one night and didn’t use any of the hotel amenities. Breakfast buffet was good with both hot and cold items. We would stay again in the future.

Complementary transportation to convention center is super helpful

Comfortable and spacious! Staff was able to check us in early. Hotels.com advertised a free area shuttle up to a 3 mile radius, and that is FALSE, which that is kind of why I chose this particular hotel. The shuttle takes you to the airport free however.

Nothing as described

Staff is very friendly and clean property

Nice hotel near by MIA, all went well, parking 28usd night

The hotel is close to the airport. The rooms could use a bit more attention. We stayed for 4 nights and our sheets were never changed. The beds were not made at all. The only reason we knew housekeeping was there is because the trash was emptied. Kinda disappointing. Overall ok stay sith free ahuttle and breakfast but I would not return.

Clean, cheap and big

The parking could be better, its a small parking inside the premises and you have you pay $25 every night, feels kind of unfair. They tell you to park outside and if your car gets towed they are not responsible. Apart from that, very clean inside and they are very fast at taking care of things for you

Everything

Pictures of property were exactly as they appear on website. Clean room. Efficient people.

Very clean n nice location.