Holiday Inn Miami-Doral Area by IHG

Great location and great staff

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Treatment by staff and their attitudes they were not trying to be accommodating with my booking for someone who had booked in advance seems like that I was given the room from hell it had all kinds and of problems.

Exceptional

There were some bees flying in the pool area unable to enjoy

The beds were nasty, floors dirty, not what I’d ever expect.

There is only one guy on weekends at the front desk. He's so rude with guests!

I commend on a job well done.

Pleasant

Very helpful and friendly staff

Exceptional

Cleaning and breakfast. I requested a crib reservation in advance; however, when I arrived at the hotel, I found that it had not been installed in the room. After contacting the front desk again, I was informed that there were no more cribs available for installation. This situation significantly affected our night, as we had to sleep with the baby between us to prevent her from falling off the bed.

Good Breakfast

Clean room, Good Breakfast

My stay was good

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Good

Good

Location and price

Exceptional

The location was good Only 1 elevator working. The keycard was not working most of the time, we had to go to reception every day to program it again

The location was good Only 1 elevator working. The keycard was not working most of the time, we had to go to reception every day to program it again

Bathrooms and carpet not clean. A/C noisy.

Property is fine central locared that the place smell a little bit mildew

Property is fine central locared that the place smell a little bit mildew

Great Location

Great Location

The stay was great.

Good location, breakfast and overall servicw

They charged my credit card $250.00 as a deposit. It’s been over a month, and they still haven’t refunded the money.

They charged my credit card $250.00 as a deposit. It’s been over a month, and they still haven’t refunded the money.

Good location, breakfast and overall servicw

Good afternoon I was very disappointed on my day being there. I had to go six times downstairs for the desk to give me a key. I think that’s a waste of time you going downstairs for six time to get a key every time I went out I had to come back and get your key. I feel like it is really disrespectful for somebody’s trying to have a day off and not do nothing and the keys are not working for you being frustrating. I believe I should get some type of reward back or some type of funds or have a manager call me or something because I feel like it was that was the only bad thing about it in the whole entire time. I always stay there and I don’t feel like it was I will come back anymore when they have no problems

The check in was at 3pm and they didn't have the room after 6:30 pm I have a long wait

Most important my key card never worked I had to either ask housekeeping or someone at the front desk to allow me into my room and I was traveling with another couple and they was having the same issue with their key

Before I even arrived at the hotel I had been trying to call them to inform them I would be checking in late because of a delayed flight. No one answered. I called multiple times and the front desk never answered. So on the phone system I tried the reservation line. These employees where somewhat helpful and tried to give me a direct line to the front desk. This did nothing because still no one answered and I got asked to choose a different line on the phone system. Beside the customer survice issues this place needs some serious physical updates. The furniture in my room was definitely well used and the chair had a large stain on it. The beds were super hard and you could feel the springs. The beds were super tall and the nightstand between them was was half the height of the beds so trying to reach anything on it was an olympic sport unless you have long arms. The drains in both the shower and sink were super slow. So when showering you got to stand in your filth water. Since their was drain issues I didn't even try the self service laundry. However I did look at the laundry space and it needed a deep cleaning. Plus the only laundry supplies you could buy was powdered Tide. Also while I was there only 1 elevator worked. It was the slowest elevator I had ever been on.

Everything was great

El sistema de acceso a los cuartos esta terrible, tardas demaciado para poder entrar al cuarto porque las tarjetas casi no funcionan, y los baños pueden estar mas limpios, deben comenzar a utilizar blanqueador para los baños.

Great hotel in great location

Room wasn't very clean, the AC unit rattled all night. Was supposed to have a king bed only had a double bed when we got in.

Las habitaciones no están insonorizadas y se escucha el ruido de los aviones ya que esta muy cerca del aeropuerto de Miami. Cuando llegué a la habitación el aire acondicionado no funcionaba y me cambiaron a otra donde la cerradura no servía. Me tuvieron que cambiar hasta 3 veces las llaves y cuando pasaba la tarjeta había que empujar violentamente la puerta para poder entrar a la habitación. El hotel es un peor es nada. No lo recomiendo.

Nice

Room was great!! Staff amazing!!

The staff was not very helpful. The room keys didn’t work. I had to go down to the desk multiple times to fix them. Our first room was occupied by other people and our second room was disgusting. It was damped and smelled mildewy/musty. I would not recommend and would never stay there or at a Hilton IHC again. It was the worst hotel I’ve stayed at with my family and it was over $300 for one night. Not acceptable at all. I would expect to pay no more than $100 to stay there IF that. Personally, I would pay zero!

Good

Courteous staff, clean rooms, perfect for a night layover.

The room smell was a mixed of mold and humidity. Very old furniture plus a bathtub dirty with someone else hair, we couldn’t use the toilet since it was clogged.

My room needed maintenance done as the faucet was very loose and raggedy and so was the toilet handle. Also the lamp was rusted which for appearance is awful looking.

Very nice and very good

Habitación muy cómoda y limpia. Estacionamiento libre.

Good dmstay

Room felt neglected snd outdated. Staff was very kind.

Staff were not on same page. I booked 3 kings. Mine was not. I was charged twice for incidentals. There were not enough towels. I was told i could book transportation to the port at the front desk. When i arrived i was told they were in the process of changing companies and have been to for 3 months

Comfortable rooms and amenities.

Room was okay, not overly clean but it was quiet and served a purpose . Staff very friendly however

The room was clean and the bed was comfortable. Would stay here again.

I had no breakfast or coffe. The coffe was done by 8:00am

it was great overall, the room was always clean, the staff was amazing, great breakfast and Milagros with F&B helped us a lot! Will be coming back whenever I need a hotel.

The staff is warm and welcoming. Although my towels were changed regularly, the tea stuff was not. Breakfast and the dinner at the restaurant was lovely however the restaurant was closed on a Friday but that was not stated. They were no water available for the rooms as well.

Excellent! Worth the price!

My stay was disappointing. The key card gave me constant trouble, and the toilet valve was faulty, keeping me up the first night. To make matters worse, no manager or supervisor was available to address my concern

The workers are super friendly and very attentive, the only thing I complain about is the air conditioning in my room.

Every night the room key had ro be initialised. First day breakfast was good. Second day was told thatbit was not part of booking.

Great

Not what I expected. Very dissapointed

Buena

Hotel staff were great. Very helpful with info on things to do in Miami and very attentive to needs as they arise. 2

Room ac cant keep up. Set ac to 67 and its been 73 all day long. Too hot in room to sleep

They wouldnt stop knocking on our door at 10:30 am and checkout was until 11 am

Great place

It is convenient located regarding the airport distance, without being crowded like hotels close to the airport.

Great place to stay when traveling for work!

Great as usual!

Great as usual! Thanks for all your kindness.

all

Just stayed one night everything was just right

Poor facility. Need renovation’s . No phone in room.

Very comfortable bed and A/C was very efficient.

Excellent

Enjoyed pur short stay. Property was clean, staff wass fantastic. Will stay again.

Espacio para parking

The staff was super friendly, the hotel was clean, and having laundry capabilities on the premises was very helpful. Further was the hotel quiet at night. We were very pleased with our stay.

AC didn’t work

Nice front desk staff

Desperately needs an update

Nothing

this hotel is alright.

hotel is in good location but needs renovations.

I only stayed one night it was good and quiet

Room cleaning beds and towels was very bad.

This location was centralized to places that i go to while on my trip.

It's a nice place

First time at this hotel, and it is well located and nice property. Parking a little difficult, since there are two hotels at the same property, and when one arrives late the lot is full.

Good

Convenient

A good one.

We were there for 1 night only, and the fire alarm kept going off at 3am, 4am, 6am and so on. We couldn't sleep one bit. Woke up every time scared and thinking there was an emergency. The front desk never picked up the phone when we called to get more info.

La abitacion estaba ocupada cuando entré tuve que esperar para que me dieran otra

Hotel was easy to find good location near many restaurants. Considering the location the hotel was quiet and the room very comfortable. Breakfast was offered downstairs but was a bit pricey compared to restaurants in the area - Hotel staff were very nice and helpful. Would recommend the hotel if you are in the area.

When the police arrived, they asked for the cameras but the manager said that the hotel has not cameras in the parking lot. Incredible!!!!!!

I go to this hotel at least 4 times a year because I love the location. But the rooms I get are getting worse and they blame it on Expedia.

The staff was very accomodating and friendly. The property is, clean, nice and quiet!

Would stay again.

Tienen a la mejor waitress! Auméntenle el sueldo se lo merece

Friendly staff

Thank you.

Nice people

Dislike, room provided at check in had 3 cleaning machines inside. Had to go again to front desk to realocate.

Nice property, good location, super great and helpful staff

Good ac

Clean

Nice

Friendly Staff Nice Rooms

The overall experience was fine, i just needed to sleep, however the sink was undrained and that was so uncomfortable, also one of the elevators was out of order all the time. Thanks

The customer service from Catalina was splendid

Estaba muy limpio el cuarto, son amables, lo unico es que deberian ampliar los horarios del bar ya que cierran temprano.

Need Capital Restoration and Limited Parking

Beautiful place to stay!

The brown lady at the frontdesk was very rude!!

Clean, great location and cost benefit is great!

Room dont have microwave They can do better jobs in housekeeping Service. .

We arrived in the midnight and the lady was disoriented and has very bad service, I had to go to the lobby 4 times because she didn't know how to program the room keys, on top of that deplorable treatment and she had alcoholic breath. The other staff were very responsible and apologized for the altercation.

A man did try to follow me to my room. We got on the elevator together went to the same floor. He motioned for me to get off first I did but waited to see where he was going. He went right and back left toward my room. I peeped around the corner to see where he stopped. He was at the end of the hall pretending to be on the phone. I turned around got back on the elevator and went to the lobby for a while. When back up to my room did see him. A little while later looked out the peephole and there was a man on his knees listening to the door across from me. Waited a little the first man came out there was a woman inside and the last man comes down the hall and walks in the room with the woman.

Next day I reported the cleaning situation to front desk and decided to pay for a suite upgrade thinking that everything would be different but then I understood that was a particular situation with the hotel. The King bed was uncomfortable so my experience was not as good as it should for this kind of hotels. Something that made us happy was the breakfast and the attention in the breakfast area that was good

Excellent

Also, the chairs at the restaurant/breakfast area are old and very uncomfortable to sit on.

AC did not work in room...front desk was no help

Tried to have a drink at the bar but the Barman told me it was close ….. although it was in open hours ….

perfect

Great

Good condition

The parking lot limited

It had no coffee maker in the room the first room they give me was smelling like a hospital they change the room no drinking cups I hand to ask for towel every day I thing I should get a refound with part of my money can you please give me a call my number is (868) 735-4321 thanks

I had a terrible experience, my room had a horrible odor of paint and I couldn’t sleep well due that, also the restroom got clogged and the water were everywhere.

Great place and clean and close to Miami international airport

Very good

The staff didn't assist us with getting towels and wash cloths. Had a attitude when we asked and said they didn't have any available.

Good stay

What i didn’t like was my early check out due to me seeing a roach .

Location

Night manager said he would credit 25% discount for having to move room on first night due to soaked carpet. Never received!

Excelent

No phone in the room…Mildew smell not addressed…Toilet paper out of reach of commode. Refused to do an early check in and had to wait over 5 hrs. I will never stay at a Holiday Inn property.

I have never stayed in a property where there’s no phone in the room…Where I was made to wait to check-in even though I needed a room much earlier…I’ve never been in a room where it smelled like mildew. I will not EVER stay in a Holiday Inn property and I made the front desk aware of my feelings.

A

Everything was fine except I could not connect to the wifi saying that the last name did not match the records for the room. And there was a very Damp area in our room as well. The carpet was wet, and it smelled humid. Other than that, it was fine.

This hotel should not be promoted in Expedia, it was an absolute disgrace. My parents stayed there for one night, and what they found was unspeakable. Toilet was clogged, they had to use the toilet in the lobby, the staff could not accommodate them nor send them to a different room. The bathtube was also clogged, full of hair... my cousin also booked there and they could not give him his room... it is very dissapointing. They did not offer any type of solution, compensation or else... PLEASE STAY AWAY!

Terrible

I like that the hotel had a suitcase scale.

location location location !!! This hotel is well-placed near the airport Great restaurants and a nice area. Parking is small for the amount of people that stay there. Needs some remodeling or maybe a better cleaning team. Bed is comfortable , easy check-in and check out

Friendly staff

I liked the size of the room and the bathroom. I didn’t like the noise of the doors being closed almost everyday when the cleaners were cleaning.

Everything is too old The pillows smell like mold

I stayed here for the Easter weekend and I thoroughly enjoyed my experience. The hotel provided a comfortable and welcoming environment, with friendly staff and clean, spacious rooms. The location was convenient and offered easy access to nearby attractions and dining options. The amenities, including the breakfast, pool and fitness center, added to the overall positive experience. I would happily recommend this hotel to others and would stay here again in the future.

Good

Excellent service

Bed sheets were dirty.