Sonesta Select Miami Lakes

All good

It’s alright

The property is very clean. The room was spacious, the bed was comfortable. The hallway was quiet for the most part. The pool area is kept and the pool looks clean. It would be good if the hotel had regular housekeeping services. They only clean once during a 7 day stay, we stayed for 7 days. I had to call twice to have the garbage picked up and a change of towels. It would be really good to have the room cleaned daily. The sofa in the room was dated, it needs to replaced along with pillows. There were two small pillows that did not give any back support.

I mistakenly booked a room just after landing in Miami because my colleague sent me the wrong address, so I had to cancel it right after booking. I opened up a ticket with Expedia and they reached out them to not charge a fee but yet they have charged me the first night’s fee.

I love the cleanness I like everything

Great place

Exceptional

The staff was very accommodating and nice. The hotel grounds and common areas were well kept and clean, but the electrical outlets on the lamps were loose and not working and the carpets were definitely dirty. I had the dirty wash clothes to prove it

Exceptional

Very good

Excelente todo estuvo excelente no tengo quejas

Breakfast not included in room rental. Location and it was clean.

Exceptional

Clean and quiet No fee to park

Breakfast why charging for breakfast just add to the rates other hotels in Miami give free coffee why we hs e to pay for coffee

The hotel is aging, and could use some touch ups. A bit musty

Close to restaurants by foot

The place was very clean and comfortable it’s in a good location

The place was very clean and comfortable it’s in a good location

Staff was very nice and the area was quiet. Clean room and economical parking.

I’ll stay here my next time miami

Todo súper limpio y agradable

Great None

Great None

Good

The atmosphere and accessibility was perfect. Our room felt like our own little hub without much fuss from other staying residents. Never once did I feel like I was unsafe or at risk of something bad happening. I know that you see a hotel by the highway and pause, but this is a little slice of paradise. This is honestly just being picky, but as someone who's a cleanfreak at home, it's a little annoying to look down in the shower and see a cracked tile or a rusting frame in the bathroom. Like it didn't make or break my experience, but I just looked down like "alright, someone could've fixed that". But in comparison to other hotels, it was a minor thing. The other thing was since it is close to a school and is in a quiet residential area, you will encounter school traffic and slower speed limits, which can be annoying if you're in a rush. Just things to consider if you plan to stay, but honestly not the most earth shattering con in comparison to other hotels I looked at before choosing this one. Oh, also the hotel uses downy pillows, so if you don't like those, bring your own.

The atmosphere and accessibility was perfect. Our room felt like our own little hub without much fuss from other staying residents. Never once did I feel like I was unsafe or at risk of something bad happening. I know that you see a hotel by the highway and pause, but this is a little slice of paradise. This is honestly just being picky, but as someone who's a cleanfreak at home, it's a little annoying to look down in the shower and see a cracked tile or a rusting frame in the bathroom. Like it didn't make or break my experience, but I just looked down like "alright, someone could've fixed that". But in comparison to other hotels, it was a minor thing. The other thing was since it is close to a school and is in a quiet residential area, you will encounter school traffic and slower speed limits, which can be annoying if you're in a rush. Just things to consider if you plan to stay, but honestly not the most earth shattering con in comparison to other hotels I looked at before choosing this one. Oh, also the hotel uses downy pillows, so if you don't like those, bring your own.

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It should be a ice machine on every floor

Room was comfortable and clean It should be a ice machine on every floor

Very nice place i 💯 recommend

The hotel itself was nice. You have to request a microwave and wait for it to be installed. There is a $5 daily parking fee in an open air parking lot with signs posted to park at your own risk. There’s no complimentary water or breakfast. Sonesta is my choice hotel because the space and convenience, this one in particular I won’t be staying at again

The proximity to St. Thomas University Carpet in halls looked dirty and old. The cost of breakfast items were too high

Carpet in halls looked dirty and old. The cost of breakfast items were too high

I stayed there when the breakfast was free and for the price you paid I think the breakfast should be free and was not told you had to pay for breakfast

Security, the room was great!! I stayed there when the breakfast was free and for the price you paid I think the breakfast should be free and was not told you had to pay for breakfast

Very good

Nice Nice/a

Nice Nice/a

Very good

Bad experience horrible customer service

Breakfast was delicious. The pool and outdoor area was clean, pretty and refreshing. The carpets need cleaning or replacing and the showers are a little sporadic. But overall very nice stay and the staff was amazingly friendly and helpful.

Nice place To stay

Very nice

clean room easy access

The location was nice. The staff were nonchalant; a bottle of nonchalant alkaline Water was 6 dollars; there was no room cleaning available unless u ask for a touch up days in advance. That place is trash

The staff were nonchalant; a bottle of nonchalant alkaline Water was 6 dollars; there was no room cleaning available unless u ask for a touch up days in advance. That place is trash

Hotel mgr. was rude

Exceptional

Great Great

Great Great

the staff was not great but they tried. i requested a room with two beds and a couch, there were two beds but no couch. they couldnt get a couch, i asked for a couch as we had 3 pepole staying in the room and was told that there would be a couch when i made the reservations. there was no contanintal breakfast. no coffee until 10 am..

Exceptional

Everything was great, superb location.

Everything was exceptionally well.

Loved

It was in a nice area What I didn’t like about it is that we’re standing in a line to check in a the other guy came back from lunch and didn’t even ask who was next But as soon as a bus full of fight attent and ploit came he check them in but you had a line full of ppl in line so he just left the other person deal with the line and that to me was very rude and the other problem was the sign for the ice machine was very misleading the arrows was pointing one direction and there wasn’t any Ice went to front desk to find out and the Same guy Said ( Well they are normal on 3 & 4 floor But I guess I can find you some Ice and he did ) so I found that was very rude That how I felt about my stay and you have to pay for breakfast after all the money and deposit you had to pay That’s just sad ps I have a video

It was in a nice area What I didn’t like about it is that we’re standing in a line to check in a the other guy came back from lunch and didn’t even ask who was next But as soon as a bus full of fight attent and ploit came he check them in but you had a line full of ppl in line so he just left the other person deal with the line and that to me was very rude and the other problem was the sign for the ice machine was very misleading the arrows was pointing one direction and there wasn’t any Ice went to front desk to find out and the Same guy Said ( Well they are normal on 3 & 4 floor But I guess I can find you some Ice and he did ) so I found that was very rude That how I felt about my stay and you have to pay for breakfast after all the money and deposit you had to pay That’s just sad ps I have a video

Yes laundry room a+ pool clean great parking second time using this franchise 👍 different location everything been great

Great parking lot, amazing staff and clean facilities and rooms

Superb

It was nice, the staff was great, however there was a leak in my room.

Location is great. The front desk staff were not friendly at all. I had issues with a room that had a dirty carpet and an overall very outdated appearance. The carpet was so dirty that it even triggered my sinusitis. It was extremely difficult to get my room changed. On another occasion, I complained about the shower water temperature, and the employee actually asked if maybe I was the problem for preferring a hotter shower. Overall, the customer service experience was very disappointing.

Location is great. The front desk staff were not friendly at all. I had issues with a room that had a dirty carpet and an overall very outdated appearance. The carpet was so dirty that it even triggered my sinusitis. It was extremely difficult to get my room changed. On another occasion, I complained about the shower water temperature, and the employee actually asked if maybe I was the problem for preferring a hotter shower. Overall, the customer service experience was very disappointing.

The place was clean and comfortable. The staff were nice and helpful.

Exceptional

Pretty nice, and we got a free upgrade!

Exceptional

No free breakfast and no free parking was the only thing I did not like

Do not know cause ei couldn’t get the room after I booked a two days in advance was sold out when I got off my flight

They welcomed me and accommodated me with my surgery! They did everything I asked in a timely manner No free breakfast and no free parking was the only thing I did not like

The location is fabulous, the growls we're nice. The rooms were vague. My only complaint was that the furniture is very old and the carpeting as well. But this also reflected in the value of the resort. Overall it was a good stay. and a very safe location.. Furniture and carpety

The location is fabulous, the growls we're nice. The rooms were vague. My only complaint was that the furniture is very old and the carpeting as well. But this also reflected in the value of the resort. Overall it was a good stay. and a very safe location.. Furniture and carpety

Nice hotel

Parking was safe I mad I didn’t get in the pool I was been lazy lol but I love everything about this hotel I can’t wait to go

Exceptional

The courtyard was pretty The rooms weren’t as clean as I would have liked. The carpets were disgustingly dirty in main walk ways

The courtyard was pretty The rooms weren’t as clean as I would have liked. The carpets were disgustingly dirty in main walk ways

.

Clean room, great location, ample parking.

La habitacion estaba lista en tiempo

Quiet Na

We have to pay for breakfast and parking fee

The staff was very nice. The place was clean.

Good hotel. Would book again. Convenient location.

Nothing

Location and cleanliness It took 3 hours to check in.

The room was very dated. AC unit was falling apart and opened up at bottom right hand corner. Bathroom had rusty areas on door, by toilet and paint coming off an area in the wall. A roach was found crawling in the bed the morning we were leaving. Reported it to front desk. White stain in sofa.Room 112 was not a good stay. Would not advise anyone to book this hotel.

Old, needs to be remodelled

The property is pretty old

Relatively clean

Good

Outdated property needs to be remodeled

Stopped for one night and found it appropriate for a quick visit!!! Very close to shopping and gasoline stations - always have a hospitable staff at check in !!!

Everything was clean and friendly staff

Good breakfast The carpet Is due for deep cleaning or new ones

NEED TO BE CHANGE THE CARPET

It was sup par didn't eat the breakfast went somewhere else. The pool was only open from 8am to 6pm witch sucked.

Great

The staff I professional and mean

Great breakfast cafe. Friendly staff.

No breakfast, no pool.

Spacious and comfortable room

Clean room, convenient parking and great location.

The lobby staff not helpful, check in at 4 pm? Come on, soon you only going to sleep and that’s it. The late check out has to be upon request. Any way not recommended

all good

Worse hotel ever stayed in. Just discussing.

My Stay was pretty good but could have been much better if Breakfast wasn't so expensive and had a little more variety.

They don’t have housekeeping that all. If you need towels you need to asked. They clean your room after 7 days of your stay.

​I recently stayed at the Sonesta Miami Lakes, and while the property itself is lovely, it was the leadership and the staff that truly made my experience phenomenal. ​Specifically, I want to highlight Sergio, the Manager. In the hospitality industry, things don't always go perfectly, but you can tell the quality of a hotel by how they handle "mishaps." When a few unexpected issues arose during my stay, Sergio didn't hide in a back office—he was right there on the frontline. ​Why this stay was a 10/10: ​Hands-on Leadership: Sergio personally ensured that every detail was taken care of. He listens, he cares, and he takes immediate action. ​Outstanding Support: It’s clear that Sergio leads by example because the entire team follows suit. The staff is attentive, professional, and genuinely welcoming. ​Problem-Solving: Even when things hit a snag, Sergio’s "outstanding support" turned a potential frustration into a seamless recovery. He makes you feel like the most important guest in the building. ​If you’re looking for a place in Miami Lakes where you know you’ll be in good hands, this is it. A huge thank you to Sergio and his great team for going above and beyond!

A beautiful spacious room. I found the room to be very quiet the bathroom to be large and clean. I really appreciated the balcony. there are a ton of restaurants within walking distance.

Pool was nice. Staff good about replacing towels. Very clean lobby and pool area.

Staff very friendly and nice

I book this hotel last minute and I’m so happy my husband found this place. We stayed for a family emergency. The hotel was nice, the room was clean where you felt as if you were home, the staff was beyond friendly and understanding especially with my flights being delayed and canceled prior to our arrival. It’s business friendly. The area is quiet and you feel safe while staying there

This was a great experience! The staff was super friendly & a great environment. Everything was super clean , pool was super clean . I loved everything.

Smelled like wet dog. Coffee wasn’t available. Check in one hour late. Staff not pleasant

Excelente

Well located good bang for your buck

I liked the location of Miami Lakes and our view of the pool was nice. I appreciated the quietness and being able to sleep peacefully. Room was a great size for double bed.

Nice

Ok

Good service

Clean room, nice pool area

. I’m disable told the personal . He gave me a room second floor and far away from the elevator . I had to go to the front desk second time because they were group of people drinking in the parking lot. Which I know they stay at the hotel and maybe had a hard day work or week . The gentleman gave me a room which was ok no noise but here we go again disable and room 350 far away from elevator. It seems that the young generation cannot distinguish and elderly person and disable . Need to be trained.

Great

Yes

Both mattresses in our room were extremely uncomfortable. Also, no ice machines on lower floors and the ones on the top floors did not have ice most of the time.

Excellent services

It was a great experience coming to this hotel everyone was nice

The property was nice, everything was clean and worked well. Beds were comfortable, advertised as queen but were only doubles. The only thing that really needs to be advertised is that the pool is only open from dawn to dusk. In the summer when it doesn’t get dark until 10pm this is fine but in March it when it gets dark at 6:30 you don’t get a chance to use the pool if you are out exploring for the day.

I didn’t use it

The hotel was nice in a good area,the staff was helpful and nice 🙂

Need a last minute hotel due to a flight cancellation. The hotel was clean, nearby and a great stay for an overnight. Close to a lot of restaurants and eateries. Great location

Staff was amazing, room was amazing, amenities were great, overall everything was great. My only dislike was the check in time but other than that absolutely fantastic

The hotel was very clean but some staff members were very rude. We arrived earlier than check in and was rold we had to wait til 4pm but then they were checking in others earlier than 4pm that dodnt pay anything extra & when i mentioned it was told i could then check in. As i was leaving we had left something in the room after the door just closed we asked a housekeeper that was cleaning the room right next door and she refused to let us back on to grab our item we left and told us we had to go downstairs and have someone let us back in which was crazy.

Very

Traveling with two pets, we stayed in a spacious room with access to the interior patio the staff was super friendly.

I am please with customer service and the place was clean.

Clean room. Convenient location.

Room was ok. I wish to have free parking and a breakfast.

The room was okay and comfortable

Was told right after 4pm that the hotel could no longer accommodate my reservation and I was canceled, last minute had to find a new booking only for this hotel to attempt to charge my card twice plus an additional $200 charge for something. How do you cancel someone’s room same day of their reservation and then attempt to charge them anyway?! I’m glad I stayed in a different hotel, I won’t be recommending this again.

There were ants in the room. Wifi would sometimes not connect, which seemed to be a regular issue. And I believe they had bed bugs as I woke up with some bites. When I asked the receptionist if they ever had bed bug issues he said he wasn't sure, but when writing down my complaint he had abbreviated it as "bb" leading me to believe this was a reoccurring issue if they have a shorthand for it.

Yes

Great place, great service, great location

The room was clean. Importantly, the front staff was helpful. Will stay here again

The room and the service will come back

La pieza no estaba completamente limpia, las ventanas sucias, que limpien la pieza solo en estadias de mas de 7 dias me parece un exceso y por el costo diario no se comprende

Yes. Very good hotel

We still stayed because we were exhausted and didn’t want to pay for another uber/lyft ride. The room was very clean and nice.

To be perfectly honest, I am giving 3 stars because my stay at this establishment served its purpose, but ultimately, I was very disappointed. It is not like I had unrealistic expectations, it is definitely a budget hotel, and I wasn’t expecting any luxury. That said, I was greeted by employees who seemed totally uninterested in any semblance of customer service. The disappointment continued once inside my room where the bathroom was not in the cleanest of conditions, and there was very weak water pressure, and I literally could not get the hot water to work properly. When I was checking out, I was greeted with the same lackluster customer service. The front desk clerk didn’t even bother to ask how my stay was. On the other hand, I have to be fair and say that the area was safe and centrally located. I will also say that despite the room not being very impressive, the bed was incredibly soft and comfortable. This hotel has no real amenities, but the staff at the café in the lobby was nice and it was convenient although not complementary. Despite the prime location, which was less than 10 minutes from my destination, it is unlikely that I will book a stay at this “hotel” ever again.

They did not have enough staff at the front desk. When getting to our room we only had two towels, no sheets or pillows for the pull out sofa. Everything in the room was busted or unclean. The balcony had cigarette butts on it. If you’re just looking for a place to stay it’s not awful, but it’s not good either.

Room was very clean and you couldn’t ask for a better staff.

Decent property. It’s older and out of the way for any nightlife or other activities, but it it close to the highway if you have a rental car.

The room just felt old. None of the ice machines (on any floor) one of the nights I was there and the staff was notified. Wasn't horrible. Just ok.

Our room was beautiful

Very good

Checking process was quick and no problem in doing so. As for the room adequate space and very well taken care mind you some updating can be of great use. Found issue in the shower flow being not adequate. Shower head needs replacement. Otherwise stay was without any problems or issues.

The A/C has a panel missing at bottom so it shows the rust and dirtiness of underneath it.

Good room, could be a bit upgraded. Carpet in hallways needs either cleaning or replacement. Please get rid of carpet both in hallways and rooms, they are dirty! Staff was great!

Clean and spacious room

DJ

Clean quiet room, friendly staff, nice pool, great location.

Great

The room was fine, but the tub and shower were very disappointing. The tub looked like it was 30 years old and they have tried everything to make it look better and they simply can’t. I think there was absolutely no effort at all to improve that.

Arrived at 3 but had to wait till 4:39pm to check-in. When got to my room later that when I was taking a shower I realized the soap that was used from the person from the previous stay was still in the soap dish. Meaning house keeping didn’t clean the room properly. It’s was 2am so I knew there was nothing that could be done about it. The next day I asked housekeeping to clean my room. I returned again late that evening and my room wasn’t cleaned at all. I told the lady at the front desk and she told me we have to request that our rooms are cleaned. I told her I did. All she said was sorry. When I checked out the next day I was asked how was my stay. I advised the lady of all the issues I had and nothing was done. Just (I’m sorry)

Good clean nice hotel

Great location

No the world wasn't spotless. The garbage can wasn't sufficient. It was no microwave which is something you should have. But the location was good. The pool didn't look very clean so I didn't go in there

The breakfast sandwiches were fresh and very good, with a cost

Room was clean and spacious, location was convenient price was unbeatable

Ac was out in room. After several calls was finally able to get room switch. Slept miserable first night. Trued to extend stay and was told to do it online. Do not understand why front desk personnel was unable to help.

The room was great and so was the location. The front desk guys seemed annoyed that they had to be there and were not friendly. They definitely need some training on customer service.

The hotel was very clean. Nice rooms.

For some strange reason, the Fire Alarms kept going off. It wasn't so bad during daylight hours. It was nice meeting the firefighters who responded. However, when the alarms continued going off at 1:30 AM each night, that was a bit much.

The one of the mattresses in our room had a huge dip in it and it was hard to stay in the bed whiles trying to sleep. I reported it to the front desk clerk but the management really needs to look at it and get it replaced. It was room 141.

The room was larger than expected. Staff was very polite and accommodating. Provided guidance about the area. Even walked my phone to my room when I left it at the check in counter!

Very clean!

Room was so clean and cozy I slept my entire 2 day!

Great

Clean room; polite staff. Only issue was loud people in the hallway outside my door both nights. I called front desk the second night and the noise stopped about 5 minutes later. Lose a star for not keeping loud people out of the hallways.

The front door s

Good hotel

Friendly staff, keep up the good work

Room was clean. Very quite and safe. Good area.

I got hurt on the property so the cones behind the hazards was not helpful.

Clean room and comfortable beds. The walls are a little thin so if you have loud neighbors, you hear them.

We are a family of 6 and requested two rooms. Each room had a king and a pull out sofa. When my 15 year old daughter pulled out one of the sofa cushions there was a used prophylactic. Utterly disgusted. We did receive a new room but the damage was done no one slept after a 9 hour car trip. The biggest disappointment was the staff it took two phone calls to get a manager on the phone. The day shift manager completely ignored my messages. I ultimately had to contact corporate to get a call back. The only compensation they could offer was one free night stay at their location. I won’t return nor would I recommend it to anyone else.

Rtfd

Very good hotel

Very clean and convenient. The blinds are awesome, preventing light disturbances during sleep.

Yea, It was

Clean room.

Great staff and amenities

Room was great everything were perfect will stay again.

The first room on 12/25 was not up to Sonesta's standards, but when we switched over on 12/26 it was amazing.

Everything. Clean, Quiet, Best sleep of my life, Room was spacious. And had a beautiful view. Will definitely recommend to anyone coming to Miami

Very nice and clean

The room wasn’t ready at check in.

Everyone was great

Yes

Do business at this location.

Loved everything about it

Yes the rooms are clean.

The room was clean. Had to ask for a microwave. Ice machine had no ice.

The hotel was very clean and Sergio in the front desk goes far and beyond to assist his guests. Nice place.

Great stay at Sonesta Miami Lakes! Clean rooms, comfortable beds, and very helpful staff who assisted us when needed. Highly recommended!

Great stay!

Courteous staff. We arrived early and they were able to check us in anyway.

I didn’t have any breakfast or know that it was included in my stay… it never said that when I booked the property.

Staff was not helpful and they claimed they accidentally lost my reservation and couldn't not find it or rebook it

My stay was very good. Thank you

Good clean room

My rooms toilet didn’t work and they said it was nothing they could do about it and didn’t even offer another room. I then asked for another room and they said they didn’t have any available when I’m sure something was open.

EL TRATO ES SUPER ,PERO LA LIMPIEZA NO ES BUENA ,LAS ALFOMBRAS ESTAN SUCIAS LES HACE FALTA UN POCO DE ATENCION

It's expensive, and they even charge for parking. They don't even provide a bottle of water in the room. I don't recommend it, and breakfast isn't included either.

Clean room wonderful bed linen and nice staff.

Where do I begin…the poor checkin, the soaking wet carpet in our room, the downgraded room after moving rooms…with no assistance…

Second time staying here and both times no issues with room or staff

Room was good and clean

Hotel is good enough but room needs an update. Not sure why they use carpet in hallways, they are dirty and rolling luggage is a struggle, much better and clean with tiles. Staff is great! Always helpful

It was ok, carpet feels dirty , it should be replaced by tile , much cleaner.

No es lo que me esperaba

They didn’t send back my money , they say that you get when u check out

Great staff! Very clean facilities

Clean and quiet room

Very clean and spacious.

Great

Comfortable location. Great room and staff.

Very clean room.

Room and staff were great. My only problem was the deposit of $100 that wasn’t told to me or anywhere on the polices and payments. So I couldn’t check into my room for a very long time

All good... super clean! Great linens!

Everything was very quiet and clean! I don't like that they charge $5 for parking when the price of a night isn't that cheap! Everything should be included, at least the parking.

Odd location but decent rooms for the price. Balcony is a bonus

very good value

Did not eat breakfast it was not continental breakfast free for the price. It should be free breakfast.

A/C made noise all night. I left my ID in the room and housekeeping threw it away 😩

I was upset when my 10yr old daughter went to pull out the sleeper couch and a empty condom wrapper fell out I did report it to front desk

Great

YOU CHARGE $5.00 FOT PARKING

Great place. Comfortable, clean. Stay here every other week. Has become home away from home. Shopping plaza just down the road has plenty of restaurants and a grocery store.

Room was very clean! Beds were comfortable!Our stay was nice! Close to several places to eat! Overall great place to stay!

Excellent service! We will be staying there again on our next trip

Convenient for what I needed it for.

Beds and pillows were excellent. 4 pm check in is a little too late. If rooms are available, then you should be able to check in.

I can see why they only get 3 stars. The check in staff is excellent. Linen was dirty on both beds so we had it changed, for the money we pay for the rooms I feel like there should be a continental breakfast there were no microwave in the room only on the 1st floor, how inconvenient is that at 11pm. I prefer a firm bed and the bed was to plush. This hotel just wasn't for me

Quiet location, hotel needs a renovation soon, starting to show rust, smells in carpet and paint chipping. Check in staff not friendly. Literally have to wait till 4 PM to check in even though I arrived back at 3:45. The check-in guy is not connected and does not represent hospitality. One staff told me something earlier versus when I actually checked in. Everyone needs to be on the same page. If the room is ready, I don’t see why you have to wait till 4 PM even though it was 15 minutes till 4.

The air conditioner broke last night and they never fixed it.

Clean and comfortable room as always. Staff is always great. Stay here every couple of weeks.

Nice

Everything was fine

Very clean

Ok, so i went a day earlier than expected so stayed and they said it was OK, unfortunately they made pay my deposit twice and I didn't understand or like it. They told me about the breakfast when i checked in yet never told me I'd have to pay.

Stay here often. Just hoping pool gets fixed soon.

Stay here often. Always a clean room with comfy bed. Wish they would fix the pool though.

None

Need to put safes in the room

The stay was nice customer service a1 and the rooms are clean

Huge rooms!! Easy parking

In all i enjoyed my stay

Good and excellent hotel

The worst customer service, stained and dirty carpets, cockroaches in the room, and the pool was closed. We will not be staying there again. The employees had a bad attitude, and the front desk employee was rude and unfriendly.

Perfect

Bed comfort was great. Only concern was the breakfast - wasn't expecting to pay for breakfast but rather have that included in the reservation.

Customer Service was terrible I always stay here never again

Pool was no it open. Everything else was good.

Great for one night

We didn’t had air conditioning in the room, every half hour it turns off,

Perfect

Dirty floors and rooms. No microwave. Mini fridge in malfunctioning

The proeprty is older and from the outside looks newish. I traveled with my family which included our 12 year old daughter, the website says nothing about the pool being closed but it was . Had I known I was booking a hotel in the middle of a Florida summer in Miami with no pool I would have booked else where. The room was huge, however the chairs were stained badly, cabinets coming apart, coffee maker would only work at bathroom outlet, and you must rely on it or pay for over priced coffee down stairs except if your an airline worker then you get the free coffee that is available once coffee place closes. Employee at desk was nice but seemed very over worked and exhausted. Carpets in halls need replacing . Beds were super comfy which was about the only good thing .

Todo en la propiedad esta excelente, solo deben mejorar la modalidad del desayuno, es confusa y no dan una clara información.

Great place.

The hotel did not feel overcrowded and the bedroom was clean. The bathroom has seen some wear and tear, but was overall clean. (Some spots on the wall/water damage to pictures that would require replacement, not just a cleaning). Parking was easy and abundant, never had trouble finding a spot close to the room. I never saw the restaurant in the lobby open, however there is a shopping center next door with a gas station, restaurants, bakeries, bars, utlities (massage envy, etc). (Next to check in there is a grab and go area with snacks and drinks for purchase). Hotel staff was very nice, however the services/offerings of the hotel were not explained at check -in. For example, the pool was still closed (said it was closed through June when originally booked) and based on previous reviews and photos...it looks like it is never open. Restaurant hours were not explained, and we never saw it open. There also were not ice machines, even though there were signs in the hallway and rooms labeled ice (they were just empty rooms). Every time I had a question for the staff or asked for help with something they were very friendly or accommodating.

The pool is down for renovations in the middle of summer that was very unfortunate. Upon check in a first floor patio was hyped to us so we took it as it was advertised to enjoy your coffee in the morning well there was a patio but no chair or small table….. I asked 3 different times for a chair to be able to get some fresh air and all 3 times I was told someone was going to bring this to us and never did. The bed and pillows were comfortable and a nice shower…..

The property was clean and quiet. The staff was friendly.

My family and I enjoyed our stay. Property very clean and well maintained. Happy was able to bring my dog.

Poor management, unprofessional and dirty areas

It was ok.. no problems… that’s all

Quiet property nice area

Location service

Really nice hotel in a lovely area. Staff were very freindly, room was spacious and clean with a lovely balcony.

Property is conveniently located, parking is easy, rooms are clean and price is a great bargain

I love the balcony

The young lady at check out was amazing beautiful spirit I will definitely come again

I love this place.. no love the couch in the room. It's quiet.. good place to stay.

I reserved Room 119 and our flight didn’t allow me to get to the hotel until 6 pm and they had given out our room. We always stay in that room because we love the bed, the pillows, the handicap bathroom.

Ice machine missing / not available. Breakfast served at 7am, however no one opened breakfast area by 7:15am. No coffee available (told to wait until Breakfast was served…which never opened).

Staff members were super friendly. Shower had wonderful water pressure. AC blew cold but leaked water onto carpet. Pool was out of commission for our stay (but notice was provided at time of booking.) And grounds are well maintained. Plenty of shopping and restaurants in vicinity.

Room was very clean. quiet..

Great room, with a lot of space. The check in was easy, the location was great, near everything

Great for short stays. Conveniently located

There was no breakfast included, which is unusual for most U.S. hotels at this price point. To make things worse, there was no coffee available in the lobby. When my husband attempted to pour himself a cup from what appeared to be a public coffee station, the cafeteria worker rudely informed him that it was “exclusive to the guests she was serving.” We were directed to buy our coffee from here under the name of “Starbucks” which clearly had no real affiliation with the brand. The entire facility felt outdated, with worn-out furniture and poorly maintained restrooms. Overall, this was a terrible experience, and we would not return or recommend it to anyone.

Website stated that the property has a pool, but one doesnt find out till you check in and they hand you a paper stating that pool is closed(since 2023 mind you) . Smell like weed thru out the entire building, carpets in room and hall ways are extremely dirty and stained, garbage cans smell like dead animal or something rotten. The " Starbucks " is regular coffee in a starbucks cup. No variety of any kind in creamers or selection. They charge a hidden 5 dollars a day for parking( which you dont find out until you checked in), but posts thru out parking lot that they are not responsible for stolen items( no security at all, what are daily charges for?). Employees unaware of where maps of property and answers for questions is simply a " we are renovating", thats not an excuse for advertising the amenities of pools, starbucks,etc. NOT A 4 STAR HOTEL AT ALL.

Best place to stay in Miami Lakes.

Very nice and affordable. Strongly recommend it!

Clean, quick check in, and perfect location!

Outstanding customer service!!!! We will be back again. FYI, pool hasn't worked for a couple of years but ok because we don't use it. No big deal for us.

Very quiet hotel. Clean, comfortable and roomy. Pool was out of order but they did let me know as soon as I booked.

Location has food places and nail salon near by . Plus on safety and amenities.

This property was comfortable, clean, pleasant, light, quiet, and the beds were amazing. The breakfast, although paid, is good too. Avocado toast was on point.

Plenty of great places to eat close by.

No pool

Very good service

El baño tenia problemas

Other than the room wasn’t ready until 7:30 pm (check-in is at 4), it still remains the best place to stay in Hialeah/Miami Lakes area.

People at frontdesk were like as if they are doing favor to you and didn’t bother to say anything.

My favorite in this area. Always friendly, clean rooms, quiet and great parking.

Many great stays here! Highly recommend.

Nice Hotel

There was no ice and the mini fridge didn't work.

Clean

Was not great , fridge didnt work , pool wasnt open , they didnt let us know about it until the day before which at that point I couldnt get refunded, convenient for them , not for us

Room cleanliness average. Nothing special. No daily service to room including towels, that were exchanged at front desk on request. Convenient to local restaurants.

Awesome hotel stay, very clean rooms...will stay here again

I want to express my opinion about the concierge that was at the front desk the 25 th april, and did't want to help me with the reserve he told me IIhad to make on line, send me back and of course.I didn'tmake well( Im 78 years old) and that cost me a lot of time and money no empaty at all with old people like me other than that., everything was ok

I’m giving Sonesta Select Miami Lakes a glowing 5-star review! The hotel was incredibly beautiful, spotlessly clean, and had such a welcoming atmosphere. The customer service was truly exceptional—every staff member I encountered was friendly, helpful, and professional. I also felt very safe throughout my stay, which gave me such peace of mind. Another bonus: there were plenty of great restaurants within walking distance, making it super convenient. I was very satisfied with my stay and will definitely be returning. Highly recommend!

I always have an amazing stay when I come to this hotel

The room seem to be a bit outdated.

Pool not open for almost 2 YEARS

Good stay, near everything

There could have been more blanketsand pillows available though. Overall a great stay.

Pool to be open and bigger rooms

Nice place to stay,my next time for sure I back

Helpful staff. Easy parking.

Family friendly very professional and friendly staff clean beds and stylish lobby with beautiful garden patio although pool is closed until June 2025.

Nice home away from home

Good hotel and well located. No maid service included if it less than 6 days. Requested one and it was done.

Well first of all nothing is free at this hotel. Not even a hot water everything you have to pay for. All the room attendant are spanish no english not very friendly you have to ask to clean room and change towels. I would never use this hotel again.

We stayed here for the Miami Open tennis tourney and it was okay. The pool was closed (which was disappointing), but the fitness room was actually pretty good for a hotel. We were upgraded to a suite, which I appreciated. There was questionable "dealings" happening in the back parking lot every single night. It didn't make me feel super safe. The rooms were clean, but dated. I loved having a grocery store and numerous restaurants within walking distance.

They had no supplies,no pool, made things difficult. I don’t like this hotel at all

Hotel was very conveniently located for our needs. Friendly staff!

This is your basic hotel. Nothing special. Not a fan of no housekeeping. Fridge is nice, but wish it had a microwave. Room temperature seemed to either be frigid or sauna.

Ok for a one night stay.

The manager was really nice.

Nice staff and super clean. Good stay!

I like

Okay

Pool was closed. Very disapointed.

Clean

Nothing but the balcony

I’m sure better days are ahead…