Comfort Suites Miami Airport North

Every time we come to Miami for a cruise this is our go-to hotel as it is clean the staff is always so helpful and the shuttle to and from cruise port and airport is exactly what we need.

I got charged double the front desk clerk said I used Expedia and I had to pay again I never use that sight the charge was for 202.96 one on my debit card and another on my credit card they said one was a deposit which I never got back I don’t like getting scammed so if you stay there be careful you just might get scammed I will never stay there again and wouldn’t recommend this place either

Was really nice and clean.

For the past 15 years when we sail out of Miami we always stay here,never had any type of issues, the hotel is literally minutes from the airport and about 15-30 mins from the ports, The staff is always willing to help with anything my family and I really love it here, very convenient area convenient store just steps away from the hotel,subway,McDonald's, I hop,popeyes Dennys all within walking distance ❤️

Room was clean and staff was nice the pool was beautiful we had no problems

Great stay for a quick overnight before heading to port Miami or the airport. Long term parking is a great alternative to port or airport parking and this hotel is perfect for a quick night. Staff is always friendly. Room is perfect. Will stay again

Very clean room! Nice and helpful staff. Lovely pool! Close to the airport! Transportation to cruise ports when reserved in advance.

Your coffee brewer in the room was for show only. Did you ever clean it?

I liked the staff professionalism and courtesy they transmitted. The facility was cleaned, the shuttle bus and breakfast were outstanding!

Had a great stay! All of the staff were friendly, welcoming, and made us feel comfortable throughout our visit. I especially want to recognize Brianna, the night staff member. She was incredibly helpful, kind, and went above and beyond to make sure we had everything we needed. Every interaction with her was pleasant, and she truly made a difference in our experience. Nothing but nice things to say about her! Thank you to the whole team for the great hospitality.

-Friendly staff- clean room , big room #325 -breakfast was good- door handle to patio is broken but lock works - shuttle driver, nice and great driver, he should be a raise. Very close to Miami airport

Very good

Big room, quiet location, bar a couple of blocks away was good!

Staff was great and helped us get to cruise port without issue

There were 5 of us staying in the suite because we were leaving for a cruise the next day. The toilet was not flushing and we called maintenance only to find out there was no maintenance on duty. They would look at it the next morning. We had to pour water in the toilet to flush or use another bathroom in the building. Not acceptable!!!

Shuttle services, waiting 1.5 hours at airport and had to call them 3xs. The mattress on sofa bed was horrific! Holes in the bottom even! Refused to give us a receipt! Wouldn’t stay again!! The ice water jug and the bananas were great!

CLEAN HOTEL

The room had scarce amenities. The only reason I booked this hotel was because it had port transfers, but they didn’t have one available for the time I needed to board the ship so I still had to take an Uber.

Very good

I liked the proximity to the airport. The staff was very friendly and helpful. The facility seemed to be kind of dingy/dirty. The bed pillows were super small. No outlets except one worked which made it difficult to charge 4 phones. The curtains didn’t close which allowed light to come in first thing in the morning.

Staff was very nice Not as clean as preferred but did the job

Exceptional

If you going on a cruise a great hotel for that

Very good

The shower and the sitting area A little better lighting and more plug-ins for cell phones

Large room, decent breakfast Door key stopped working more than once. AC was either hurricane or off. Was no way to turn down fan.

No real complaints the bed was fine the shower put water all over the floor and couldn't get a ride to the port which was why we booked there in the first place

Good

Close to airport

Clean Hotel , great breakfast excelent star service

Exceptional

Shuttle was not available

It would be better if the shuttle would pass every 30 min rather than every hour. We could not try the breakfast as we left in the first shuttle. The toilet in my room was not working properly (the tank would not refill after flushing so had to do it manually). There was also something wrong with the TV: it turned on but could not manage to select a channel to watch. Sorry we didn't have time to flag these to the staff. The staff was fantastic! Overall an ok option for our 7 hour overnight layover.

Amazing place for a short stay near the airport. Totally worth it. Squeaky clean.

Good

The shuttle is only 5-10 minutes from airport. So where were they? This is the most frustrating part of travel there. Waiting for the dumb shuttle while standing on the island watching other shuttles go by multiple times for other places I'm not staying at.

Property was just fine for our 3 night stay. So surprised when they made up our room on our 2nd day!! Haven't had that happen in years without asking. Since before Covid. 3rd day found a do not disturb placard on the outside of our door?? We never use them, so not sure what happened but our room was not cleaned. Super disappointed

Clean Property, would stay again

Very close to the airport but did not hear any traffic noise from planes. The breakfast was ok simple hotel food but okay to fill the stomach. The room suite was nice, clean and comfortable and I am a very picky person. It was a close walk to Tom's grill and subway. Overall, not a bad place to stay. I wish I could have earned points for my stay but because I used a third party I was told I could not earn points. That sucks!!

Good

The pool and staff Night staff

Great place to stay to get to the cruise port

Nice hotel, staff accomodating and airport /cruise port is fantastic

Clean and comfortable Breakfast time should be little late

Convenient to the airport, decent breakfast, sort of walking distance to a few restaurants The area surrounding the hotel wasn’t stellar, noise level sometimes was high

Clean property, staff was helpful. Very clean. Shuttle drivers were very professional.

Clean, good location, free parking.

Closeness to the airport and port of Miami. Cleanliness…a fresh clean scent greeted us at the entrance and the room was just as pleasant. The hotel shuttle from the airport and to the port of Miami. Needed more help at the desk. The clerk was super helpful and friendly but felt bad for her since she was the only one at the desk when we checked in around 3:20 PM. Also the shuttle list filled up quickly leaving us with an 11:00 AM shuttle reservation as the earliest one available when we checked in just 20 minutes after the beginning check in time of 3:00.

Always book this hotel when cruising out of Miami. They have shuttle from airport to hotel and also hotel to cruise port for free. Not to mention the great breakfast they have

Very clean and friendly staff. Would definitely stay here again. Free shuttle from airport to hotel AND from hotel to Port of Miami... BONUS!! no suggestions! Very pleased!

Habitación limpia. Desayuno ok. Buen precio

I was taking a cruise, The staff was knowledgeable about overnight cruise parking. They have a shuttle that will take you to the cruise terminal. You pay for parking and then pay the driver for the shuttle.

Breakfast hours could extend some. Stayed for cruise that boarding wasn’t until 11, went for breakfast around 9:30 or so and wasn’t access to juice/coffee or ice

Exceptional

The hotel was great. Lots of restaurants walking distance. Great value. Transportation from airport to hotel and from hotel to Miami cruise port. I would definitely stay again.

Clean and quaint Room size

Horrible customer service. Cancelled without notice

Staff was not very helpful. I got laughed at when I asked for a late checkout. Breakfast was packed. Hotel was dirty. We booked because of the “free” cruise shuttle. It was running so late we ended up just booking an uber instead. Only good thing was the beds are very comfortable. Would not recommend staying here. Won’t be back.

Nice for short stop over.

Free airport shuttle. Affordable. Comfortable beds. No hot water, toilet reservoir float switch was broke so you had to tap it to refill.

Location Breakfast

Providing breakfast and a shuttle to the Miami port was perfect for our trip.

Clean Otho g

Room was clean but the smell from the carpet was very potent in a bad way. We had a accessible room which was very spacious. The hotel included breakfast and coffee/tea/water around the clock which was nice but it does fill up with a lot of people who are cruising that are staying there. Main reason for booking this hotel is they offered complimentary airport and cruise transportation. The issue with the cruise transportation is it was the employee of the shuttle service asked if we were going to the cruise terminal and we did ensure our names were on the list the night before for a 12:30p pick up. HUGE problem was that after loading up our bags, it was difficult for us 2 find a seat and the shuttle employee had asked the male person to stand up the entire drive to the cruise terminal while they gave up their seat to us. We were also offered return to airport with the same shuttle service for $15 per person on disembarkation -WARNING take a Uber it is not as bad as they say - They give you a sticker, they say to place on your shirt the day of pick up and to be at the pick up area no later then 8am or they will pass you and the next shuttle is not until 5p. I know this is not the hotels issue but they do deal with this shuttle service. The driver was VERY CARELESS AND DANGEROUS DRIVER to where the people in the shuttle van were extremely concerned with his driving (cutting cars/almost hitting cars). Still need to report him.

The staff were super pleasant and helpful. Their were some issues to get to the cruise port. However, the hotel staff handled the situation professionally and ensured we were on time. The room felt dusty. I'm unsure if cleaning or ventilation is an issue. However, this affected our sinus n our skin felt a little uncomfortable. We only booked for 1 night so it was fine to manage for that short of a stay.

staff

Exceptional

Superb

Exceptional

Exceptional

I love this hotel me and kids enjoy our stay

Exceptional

The staff was extremely helpful. Plenty of options for breakfast. There wasn't temperature control. The room was freezing cold. We could on turn on or off.

Location was great, very close to the airport and that was exactly what we were looking for.

the area and breakfast were cool it was so cold and i didn’t have the option to cut my heat on in my room

Very good

Great stay if you’re catching a cruise out of Miami port. The bus picks you up right out front. You can always grab a small breakfast before you jump on the bus.

Great price and location. Conveniently located to airport and cruise terminal.

Everything was great

The hotel have free shuttle from/ to the airport as well as to the port or port to hotel. The free breakfast is a plus. Beware... don't order pizza from the flyers that someone slipped under the door. We got 5 flyers each day for two days. A hotel staff informed me that several guests had complained that the pizza establishment took more than an hour to deliver and the price listed on the flyer is not what they actually charge (much higher). Overall, the experience with this hotel was positive.

Clean friendly

Nothing good to say

Perfect stay for the night before our cruise! Port transfer was arranged upon check-in & smooth process all the way thru! Breakfast before check out was beyond jhelpful & plentiful. Great job! Will definitely stay again!

Superb

It was clean, the bed was comfortable, we had a nice balcony off our room. There was a convince store within walking distance.

Very good

Breakfast was fresh and seating was good. Didn’t feel so congested. Staffs were really nice. We stayed here one night for a cruise the following morning. The hotel provided a shuttle to the Miami cruise port, which was why we booked this place.

Excelente en todo, el mejor en el area

It was convenient while picking you up at airport and the on the day you board your cruise, they will take you to the cruise port as well.

Superb

I was happy that able to check in quite early as I was coming from a cruise so I was tired. I couldn’t take advantage of the airport shuttle because it starts at 6am and I had an early flight. I didn’t get to go to breakfast either. Overall my stay was good the pool was clean and I slept good because it was a quiet environment. The bed was comfortable also.

Very clean, amazing staff, great breakfast. Anything, everything was amazing

The free airport shuttle Price was higher than I am used too… but that’s the area. a few things were broken in the room (lamp & toilet paper holder, as well as 1 of the 2 Elevators)and the vending machine was empty. It was fine for a quick stay, but not good for multiple days.

We booked the shuttle (provided by the hotel) to the cruise port. The man "in charge" had us standing in line, IN THE RAIN, for over 30 minutes. The shuttle was very late and he not only made no effort to accommodate people getting soaked - he kept yelling at us. Very unprofessional and totally unacceptable.

Friendly staff

Breakfast was ok

Superb

Superb

Close to airport Dirty

Close to airport Dirty. Fox on the carpet. Pull out bed was disguising. We ended up putting three people on a bed as the pull out had a large brownish stain

A good service. Thanks

Everything is ok

Dirty room. Loud air conditioner. Refrigerator didn't work.Shuttle had only 1 time available at 9am before cruise ship even started boarding. Would never stay again. Staff wasn't friendly or helpful. Didn't even want to print my receipt.

Proximity to airport, staff at reception helpful and pleasant Carpet in bedroom stained and grubby

Just nice and decent for...

Exceptional

The room could use updated, but the staff was great and breakfast was better than expected.

Near the airport and within walking distance to some places to eat. The front desk person that helped us check in was amazing and super helpful. The tall guy who was in charge of the port transport. Extremely rude and pushy to purchase their transport from the port to the airport. Talked with disrespect to every person they interacted with. That guy needs help with people skills or find a different job.

Airport shuttle was great. Check in process very easy and quick. Shuttle to the port was booked for the following day before we could take advantage of this service and we arrived at 1:30pm. We were however offered a car to the shuttle for $15pp. Return from cruise port was a phone call away, even though we waited for about an hour for the second or third shuttle due to the amount of people using this service as well. We were able to check in early around 1:30pm each day as our room for 5 was ready.

Staff

The hotel was clean and smell good. The room clean and good breakfast! I don’t like the rug in the room because it wasn’t too clean. And for the breakfast it was just basic food , there was no butter or jelly for the toasts. Also the person who was cleaning and in charge of the breakfast was alone and i think that is necessary to get another cleaner.

Superb

Very good

Supet

The rooms were clean and the staff very friendly. Breakfast was good but there's not a lot of seating. The pool and deck weren't very clean, not to mention my kids were swimming with all of the people smoking in the pool area. A designated smoking area outside of the hotel would be an excellent idea.

The rooms need attention, parking insufficient.

Superb

Exceptional

This hotel had a free shuttle from Miami airport to the hotel, as well as a free shuttle from the hotel to the Port of Miami The free breakfast was not very good and there was no restaurant in the hotel

Location, staff was great! Good breakfast My room was freezing cold. The heat did not work. When I called the front desk, they told me to unplug the unit. They did offer to find me another room but I had a late check-in and was not up to changing rooms at that point.

Found roaches in the bathroom

Sade was most helpful when she helped us get a ride to the port this morning. Apparently it’s first come first serve on the free shuttle to the port. Thank you Sade!

It was clean, the continental breakfast was delicious, and it was complimentary with our stay. There was plenty of room in the lobby to wait for the shuttle to the port or airport. The room was spacious and had a refrigerator and microwave. The kids enjoyed the outdoor pool.

I’m

Airport shuttle was convenient for a layover flight. 2 queen beds plus a pullout couch allowed everyone to have their own bed and get some sleep. Just double check which Inn you are booked for, as they are 2 separate Comfort Inns side by side.

The hotel did not have the room that I reserved. They gave me a free upgrade. The room was not cleaned properly on any given day. The room key had to be changed over and over because it stopped working. I was told that someone would come to check the door and nobody ever came.

Everything nice. They also had a shuttle to cruise terminals

Maintenance is lacking. Staffing was pleasant, but overwhelmed. Elevators were extremely slow, and we found using the stairs to be a better option. Laundry was out of service, so we had to do laundry across the street at the sister property (which was much nicer).

Great breakfast, fast service, clean rooms. Didn't use the pool

Room was clean staff was very professional and handled all my questions and concerns. We will always come back!

Nice breakfast selection. Walking distance to restaurants. Clean and comfortable.

Great stay! Really convenient if you’re taking a cruise too!

Very clean close to beach , staff was very friendly & helpful…

Staff was nice and didn’t places to buy things were in walking distance. Complimentary port shuttle. Run had a urine odor. Little pricey,

It was nice

We’ve stayed here a couple of times and it doesn’t disappoint. I would definitely stay again. Room was clean, bed was comfy and staff were very polite.

Good variety. Jacuzzi after a long flight would be perfect.

Breakfast was good and check out was easy

Parking good - nice lobby - great service front desk Room smells funky - rugs looks dirty The beds mattress sunken in the middle - not firm

Was a great room and hotel

Room didn’t seem clean. Lamp shade had holes in it. Floors were dirty. Picked this location for the shuttle to the port even though the hotel was packed hotel employees said they only had 1 shuttle to the port! Breakfast was decent kept up stocking the food even as packed as it was!!

Great hotel! Friendly staff, good location, very clean rooms, restaurants and convenient stores nearby. Free shuttle to port.

Nice Hotel… very clean

Space available for you to eat breakfast. Got crowded fast.

Convenient to airport The room was dirty.

Surprisingly great😃. Free shuttle to both airport and cruise pier breakfast was fine and hotel shockingly quiet. Would stay again!

Nice stay

I couldn't turn off the air conditioner.

Only stayed for 1 night somewhere to rest our heads and get some sleep

Breakfast was good. The room was clean. Everything was as expected except the shuttle to the cruise port. It was very delayed and the person in charge was vague as to when it would arrive. Many guests were calling taxis/Ubers because they were worried they may miss their ship

Breakfast service was good. Small selection of options, but well presented & cooked. Breakfast area needs to be larger, extremely congested on cruise days, however staff worked hard to maintain hygiene & food choices. Airport shuttle was effective. Overall good hotel, friendly staff

Really nice stay

Shuttle from airport and bus to port Higher than normal nightly cost for Spring Break

Great !

I would stay here again very nice property

Room was clean. Complementary breakfast was nice. Shuttle service from airport and to Miami Port next morning was so convenient!

Nice and clean Everything was nice, no bad experience

Near the airport N/A

Very run down broken items

N/A

The room was clean but the bathroom sink drained real slow and the lamp in between the two beds didn't work at all.

Great stay before our Icon of the Seas cruise. The complimentary airport shuttle and cruise port shuttle are amazing and so well organized! Breakfast was good. The only caution is not to “buy” the transportation they offer post cruise as the Icon ship offers complimentary bus service to MIA and FLL as long as you register for it. Will stay again if we cruise again!

The room was clean and comfortable. The property was nice and the breakfast was good. This was our second time staying there and would highly recommend it.

The hotel was in a very busy area with not much to walk to. They advertised a free shuttle to the port for our cruise but it was full so we had to pay for our family to Uber in the morning. Breakfast was incredibly crowded with not nearly enough seating. They also advertised having a bar but there wasn’t one.

Ok

I liked how friendly the staff members were and how clean the room was. I didn't like how the port shuttles were booked up prior to us checking in. We should be able to reserve once we book.

First, the heating unit in our room did not work at all. My family and I were forced to sleep in a freezing cold room, which made for a very uncomfortable and miserable night. I even suffer from anemia, and being exposed to those conditions made me feel physically unwell and delirious. When I reached out to the front desk, I was told they were unable to switch our room because the hotel was overbooked—something that should not come at the expense of guest comfort. To make matters worse, after checking out, I realized I had accidentally left behind a pair of size 12 Jordans in the room. Given how unwell and disoriented I felt due to the cold conditions, it’s clear that contributed to me leaving them behind. I called the hotel within an hour of checkout to report it, only to be told by housekeeping that they “did not see them.” It’s incredibly hard to believe that a clearly visible pair of shoes just disappeared. It honestly feels like my property was taken and not handled honestly. Between the lack of basic accommodations, poor customer service, and the situation with my missing belongings, this was one of the worst hotel stays I’ve had. I would strongly caution others before booking here.

I had to turn off the AC unit, because it was too cold for me. I like the location, it has been convenient for me and my business requirements. I would stay again.

Everything was good except our room some of the plug ins didn’t work and the thermostat was broken. Breakfast was good

Airport pick up was TERRIBLE, we stood where we were told to for over 3 hours, and when the pickup arrive he was nasty and not helpful The morning trip to Pier 6 in Miami was once again delayed and we sat in the lobby for a long time

Well located, good parking I paid $450 a night, and didn't get room service, eventhough we asked for it Not happy

Overall nice place worth the money

I stayed at this location prior to my cruise and I also stayed one night after I returned from the cruise. The front desk was always on point very helpful, especially Miss Shadea she was very professional and had some excellent recommendations during our stay. Our rooms were nice and clean. I am personally not a big fan of continental breakfast, but I must say everything was good.

Nice room Smelled like pot so bad

Great service clean room free breakfast was great and shuttle to port

Airport shuttle and cruise shuttle. Friendly staff The safe did not work

Only reason I gave 4 stars on the one is that we were told where to go at the airport for shuttle pickup and it was TOTALLY wrong but other than that everything was good!!

Ok place . Breakfast ate is very small . Rooms are outdated.

Good place if you are staying only for a night

Our flight was canceled, so we didn’t get to the hotel until the morning we were supposed to check out. However, the staff could not have been more helpful. She got us into the room for a couple of hours, allowing us to shower and relax a bit before we had to shuttle to our next event. We even had breakfast while there and were really happy with the spread. The airport shuttle was the only snag. We had to wait an hour and 20 minutes before it came and picked us up. Even then, it only stopped because I stepped out into the road to flag it down. Otherwise, everything was great!

When we arrived, the hotel and grounds were clean. Staff was friendly HOWEVER the room was completely disgusting! Dust and dirt! Shower had a slow drain. I couldn’t change rooms because they were completely sold out as many other hotels near by plus I came in on a late flight so I was very tired. I ended up sleeping across the bed fully dressed because I didn’t trust anything in that room. The pull out couch was stained with who know what. Just disgusting. Find somewhere else if you can help it! I wish I did! Oh and the gentleman who drove the airport shuttle drove like a bat out of the pits of hell!!

Clean room very nice staff, breakfast ladies excellent

It was fine, shows it’s age but all went well

Hope more shuttles to the cruise port.now only one at 12:30 PM

Really need to change those carpets!

I was told prior to arriving the shuttle from airport to hotel runs frequently. When reaching the pickup point and waiting for over 15 mins I called the property and they said that it only runs at every top of hour. We waited for 35 mins for the shuttle and thankfully got the last two spots (good thing for lap children). The shuttle should definitely run more frequently due to the amount of people that arrive on different flights. We arrived to hotel and I had requested a crib in the booking, but apparently after checking it wasn’t in the notes. At that point we were so tired from traveling it didn’t matter. I was informed that I was charged twice for the stay which happens when booking through 3rd parties and Paola from the hotel billing dept went above and beyond to help me get my refund back after my stay. All in all the hotel was great and convenient for cruise goers. Breakfast was good and plentiful. Property is clean and well maintained. Staff helpful and present. We enjoyed the outdoor area and pool. I would stay again!

Breakfast was amazing and the shuttle was very easy

I wish I had the name of the front desk clerk. She worked the morning shift. She was the best. She was able to help all the people in a timely manner. It seems like she was alway there by herself. SHE WAS AWESOME.

Hotel was clean and comfortable!

NICE

.

Front desk workers were rude and appeared stoned the night we checked into the hotel. The one woman working the front desk in the morning did great despite all of the traffic and rude cruise passengers that were leaving from the hotel. The rooms are dated, drab, and not welcoming. I would not stay here again.

Nice

The breakfast was decent for it to be a hotel. The night front desk clerk was very nice and helpful with printing things for me. The shuttle bus was the worst ever. Our pickup time was 1230 he didn't arrive until 105. I understand its construction these times should be organized differently. Its a lady who's party was waiting as well and her cruise ship door closes at 2pm. I hope she makes it. The older gentleman who was out organizing the shuttle was telling us all not to worry, but it's hard not to. The

Staff is super friendly. Beds are comfy.

Room was very damp/humid (even for Miami) and smelled like a locker room. We arrived late evening and only stayed one night before a cruise, but room quality would be a big issue for a longer stay.

Luces no encendía en la habitación

They were very quick getting our room ready needed an early check in

Thermostat wasn’t working and it was a chilly night

Smelled like pot, pull-out sofa bed had the thinnest mattress ever, breakfast was decent.

I would highly recommend this location.The staff especially the front desk were very friendly and helpful!

Very expensive for what it is! Everything was old and rusty. Found a cockroach in the bathroom. Not coming back

Easy airport shuttle

The staff was great. Our room was clean but the sofa bed was terrible. It needs a new mattress desperately. No extra blankets . The pool area is nice but needs work. The liner is peeling and the pool was dirty.

Nice place and staff. Breakfast ok.

Very nice clean and safe hotel. Very quick free shuttle ride to hotel

I arrived the day before my cruise and wanted to reserve my spot on the shuttle then but was told I could not, that I had to do it between 7-9 am. Not only did I have to wake up early

Great

Airport pick up shuttle was ridiculous. Called airport and were told shuttle would be there in less than 10 minutes. Waited almost an hour. Tried to book shuttle to cruise terminal at check in. Was told it was full. They allowed a group of 16 to call ahead and book shuttle. We were told only can book at check in. Manager extremely rude. Manager not helpful at all.

Nice room for a family of 5, good breakfast and a great pool for the kids. We love their free cruise port shuttle and be back next time as well!

Clean room, great pool and a nice hot breakfast. With their free cruise port shuttle this hotel is always our pick before a cruise.

Comfortable, clean, and great location.

Everything was nice

The staff they had was very helpful and polite, just not enough.. one person dealing with check ins, transfers and whatever else is not enough

When we arrived at the airport, three hotel shuttles passed us before we could finally get on one. We were also told there was an option to arrange transportation from the cruise port for a small fee back to the hotel in advance, but when we tried to set it up at the front desk we were told it wasn’t available. However at the port we were advised we could have done this for a different price. Because of that, we had to pay for an Uber back. The next morning, when we attempted to use the airport shuttle, the driver declined to take us and was very rude and unaccommodating. There are many hotels near the airport, and we chose this one specifically for the convenience of the transportation they advertise. Instead, we ended up paying for several rides that were supposed to be included. While the room itself was clean and comfortable, the poor communication and transportation issues made the stay not worth the hassle.

Spacious rooms

Friendly staff at the front desk everyone was very helpful.

We had to wait for shuttle more than an hour in the airport, end up took a taxi.

Clean room

The room was clean and comfortable. We loved the free transportation to and from the airport. We will stay here again if we ever come back to Miami.

The room had a funny smell, had to take a cold shower on day 1, leaking toilet, and location was a little ways from walking distance to restaurants. The biggest disappointment was the Airport Shuttle. The hotel once they answered the phone gave us conflicting information on where to catch the shuttle. After waiting over 30 minutes we caught a cab. Otherwise beds were comfortable and good breakfast. Excellent shuttle service to the cruise terminal.

Members of my hotel party will be placed on a shuttle to cruise port but actually was not placed on a shuttle after speaking with man who provided shuttle transportation.

Breakfast good but packed so busy No room left on cruise terminal shuttle for me, had to take uber

Rooms are very spacious and clean. They have phenomenal staff on site who are extremely helpful & friendly. I highly recommend this hotel! Would stay here again!

There was no hot water and the sink in the bathroom would not drain. The breakfast was good. I appreciate turkey sausage being that my family does not eat pork.

The bathroom was dirty, walls were chipped, the carpet was stained and filthy. Front staff seemed clueless. We asked how long it would take to get to the port and were told about 20 minutes. In reality with construction the port is 90 to 120 minutes away. The free shuttle was booked. We had to pay for a taxi.

Cómodo la habitación. Excelete servicio

staff

Staff was very kind and informative. Room was excellent

The staff was great and very helpful. Good amenities. Port shuttle was questionable arrived very late.

When we arrived we were told our room was not available - not a big deal as it was not yet 4pm - but our room was available until closer to 5. The shuttle service to the cruise port checked us in and then left without us. When we spoke to the front desk about getting on the next shuttle they told us to call a taxi. This was our second time staying here and the service and quality has gone down.

The hotel seemed convenient since we needed a room for four and were only staying one night during a flight transit. However, the cleanliness was below expectations. The sofa bed is well past its lifespan and definitely needs replacing. I only interacted with the lady at the front desk — she was cordial — but didn’t see other staff. Overall, I wouldn’t recommend it for a vacation stay.

Breakfast was way below average

We booked this location at the end of our cruise so we could spend a day in Miami and be near the airport. When we called to inquire about our shuttle we were informed it was only if we stayed with them prior to and after the cruise. So we had to spend $50 to Uber to them!! Also, their complementary airport shuttle doesn’t work if you have an early flight. Just keep in mind the perks of staying here are only valuable if you can use them. Ask questions prior to booking.

Room was spacious and comfortable. Breakfast should go past 9! Shuttle to airport ridiculous the way it is organized and won't match your boarding time.

Free shuttle took forever. I called and they said itvwas

Good, clean, convenient.

Was a decent room some areas in bathroom had crud

Amenities airport pick up and breakfast

Staff were friendly. Room was clean. Breakfast was okay. The free shuttle bus broke down, we took a uber. But the hotel was good.

Clean ans spacious room. Very courteous staff.

The staff was great, very friendly and helpful. The lobby was nice and the breakfast was ready early, that’s nice for us leaving early.

The staff could be friendlier....and the shuttle service to the pier was a nightmare. But the rooms were clean and they have a nice lobby area. Breakfast wasnt the greatest, could use a couple more options. And it got cold quickly. You need to grab food right after they put it in the warmers. The noise from the airport was HORRIBLE. I think we heard every plane take off and land the entire time we were there

We also needed a bus back to the airport, we were waiting in the lobby the following morning for the 9am bus. I went out to check with the driver if we could take the bus back to the airport, he said we hadn’t been waiting and he had other people to pick up and drove off! I would not stay at this hotel!!!

Held our luggage prior to checking in and arranged cruise port transfers.

Took multiple times to get the hotel in the phone for the shuttle from MIA Airport. Then they were rude when they answered. Got in the room and the bed side laps did not work. Bathroom had no hand soap. Charging ports bedside did not work, only over by the couch. The refrigerator did not cool drinks properly.

The room was good but the refrigerator is not working.

It was disgusting. There were little ants all over the room. I didn’t even notice it until I put a muffin on a plate on the dresser from downstairs. I came back a few minutes later and started eating it and my son noticed all the ants. I had to spit it out and wash my mouth out. It was so awful. Then we noticed they were in the bathroom too. I just wonder if they got in our clothes and luggage. Yuck!

Trash hotel. Smelly, old, disrepair.

This is our second time staying here the night before out 70k tons of metal cruise and both times the person at the desk was kind enough to let us check into our room a few hours early. They're always super sweet and helpful

Our accommodations were great and the check-in process was nice and quick! We’ll be back!

Alright service

Laundry room was a inconvenience due to guest not staff but staff did get my laundry and dried them for me other than that I was pleased with the property

Staff were friendly and professional

Great room, clean, friendly staff. Shaun was great at getting us on our shuttle to the cruise ship despite the delays due to the marathon.

Both the GM Alexis and the transportation coordinator Shawn were outstanding in making sure we had everything by we needed and got exactly where we needed to go in plenty of time ahead of the anticipated traffic.

Room was clean and staff very courteous

Friendly staff. Great location for access to MIA.

Alexis the manager and Shawn the transportation coordinator made sure we all knew what was happening about the delays in Miami with the cruise and busses and shuttles with construction and the marathon. They handled the huge crowds well and made sure everyone got what they needed and to where we needed. Will not hesitate to stay again and use their services. Hotel was clean and breakfast was tasty.

Great for one Night- close to the Airport, Clean and good Breakfast options.

Room was fine, staff was friendly but shuttle to the port was very disappointing. Guy checking people in was rude, incoming bus broke down and guy in charge gave very little info. We gave up and got an Uber.

Great location for an overnight (or two) stay…near places to eat and convenient store located nearby for any last minute things needed for your cruise. Staff was friendly and helpful. Note about the complimentary cruise shuttle to and from the airport, and from the port to airport after the cruise- the shuttle is done through another company (Luxury Valet Miami). Hotel could have communicated better on how to utilize the shuttle service once at the airport. It was not clear and so to avoid the hassle I just got a Lyft from airport to the hotel. It was easy enough to sign up for the shuttle once at the hotel. On the day of the cruise, it was a bit chaotic / disorganized due to heavier traffic than normal due to the Miami Marathon. Our shuttle was about 45 minutes late picking us up (supposed to leave at 11, but didn’t leave until 11:40-1145A.M.) due to the heavy traffic, and then with traffic didn’t get to the port until 1:00 P.M. I did not have any issue with that as I planned with delays in mind and made it on the ship just fine. I ended up paying the $15 per person for shuttle from the port to the airport on debarkation day. Again, if you just have patience and plan with a few hour buffer in mind I found the process to be stress free despite how busy / chaotic the Miami port seems to be. The constructive criticism I have for the shuttle service is to advise the customers what type of vehicle their company will be picking us up in.

Only one computer working. No food left at 8:30am. The brown blanket in the room had a smell and appeared to be not clean.

JENNIFER, who checked me in was very friendly. As also the lady you checked me out. Staff in the breakfast was also very friendly. I loved the breakfast was a little limited compared to other places. The comfort Inn was in better condition than other hotels, I stayed in the area in the past. My room is large and clean, plenty of towels, shampoo, etc. good hotel to stay when just passing through.

The front desk staff was very helpful.

Dirty, beds with a hole in the middle, car service doesn't arrive on time

Staff was friendly and accommodating despite being VERY busy

Staff was helpful and friendly. Room was clean and spacious. Appreciated and used both the shuttle service from the airport and to the cruise port.

Allowed for early check in. Room and lobby was clean and inviting. Weekend desk clerk was kind and helpful

Toilet will not flush. Maintenance came and plunhed it but it only flushed teice and water did not drain. No answer from maintenance or front desk. Carpeting is filthy. Turned our socks and feet black when we took our shoes off. Had to use the public rest rooms down 2 floors to use the toilet all night.

Friendly staff, clean room and nice shuttle service

Very clean and comfortable. Also around nice restaurants. Some good bars. You can chill while waiting to go on your cruise. They even give you a free ride to your port.

Smelly, outdated, some lights in room didn't work . Stayed for shuttle to port for a cruise and didn't have any early availability left by the time we checked in. CANNOT call ahead and get on the shuttle list

Everything was good except that i had to come back to the desk because the room keys were not active

Great room. Staff friendly.

Friendly staff

The room was spotless and the staff very helpful. Complimentary shuttle was very convenient.

thank you

Breakfast

Breakfast menu extremely limited. Not even peanut butter or bagels. Coffee was horrible. Hotel needs a renovation. While not extremely bad, time has caught up with the interior. Surroundings not extremely nice for running, but conveniently near the golf course which is a nice green running space.

The pillows could have been firmer as they appeared worn out. The room’s carpet smelled wet.

The staff was not that friendly, when I checked in late evening after traveling the night clerk seemed upset that she had to end a personal call on her cell phone to check me in. And the “free” breakfast in the morning was a joke.

The breakfast buffet was horrible. Food was cold. You had to fight others to get food. It was so disorganized. Had power failure which meant elevators didn’t work. My husband is in a wheelchair so a few of us had to get him down the stairs. The next day we had a shuttle to cruiseship for 11 only to have it breakdown and we needed to wait 2 hours to hopefully get a shuttle without hotel trying to compensate with taxi. Will never recommend them or stay there again. We should have been reimbursed for all the inconvenience.

Understaffed but check in person was superb

There was a very long line of people checking in and only one employee taking care of them took about 35 minutes to get checked in

Had a great stay but I booked bc it had free shuttle from the airport. And free shuttle to cruise port. My flight was delayed and didnt get in until 1150. Airport shuttle stops at midnight. Cruise shuttle it frist come first serve. By the time I got to the hotel at 1am. The shuttles weee full. So I didnt get to use eitber shuttle

The hotel needs to update the pillows it’s good for a night stay before cruise now the shuttle situation was an adventure the bus driver which was a coach bus was really rude then the bus broke down right before we left so we paid for a Lyft as a replacement bus was going be another 45:00 minutes.

De room was clean and spacious enough for 4 people.

Courteous staff. Very busy hotel.

Transportation is very limited. One trip per hour and the van serves 3 hotels. This is last on pick up at hotel and only 2 of 12 people were able to get on. Same thing happened the night before at the airport. Several people left at the airport. The staff lady at the hotel the night we arrived was very unfriendly. Thankfully the lady in the morning more than made up. She was so pleasant!

We've stayed at this Comfort Suites for the last 3 years now while we were in Florida for our yearly cruises. It has always been nice. This year we got there after the check in time of 3 pm and our room wasn't ready. I'm ok with waiting a little bit, but 5 pm is a little bit too long. Then when they called to tell us our room was ready we were given keys to a room that was already occupied. The poor man was in bed trying to sleep. How embarrassing!! he lifted his head to look at me and looked as confused and mad as we were. When I went back down to tell them they seemed shocked and no one wanted to rectify the problem or even call housekeeping to see if anything else was cleaned and available. I pick this hotel because of 3 main factors. 1- it has a nice breakfast, 2- it has a sleeper sofa and 2 queen beds and my kids don't feel comfortable sleeping together anymore. The sleeper sofa was so thin you could feel the springs this year. And 3- we like that they offer free cruise shuttle and that was completely full so we had to uber which coated us more in the end when it should have been included in our stay if it's advertised that way. At that point I expected to be offered a refund or at least a discount, but they just acted like everything was normal that the stuff happened all the time, so didn't offer anything. We're very disappointed with them this year, and probably won't be back.

Hotel itself was fine. Just a couple of minor issues. Staff was all friendly but needed a second person to help at the front desk.

Everything is perfect

The location was also a downside, as there are very few restaurant options nearby and the area did not feel very safe. Breakfast had limited options and was extremely crowded. Additionally, the cleanliness of both the hotel and the room was not very good. Overall, it was a disappointing stay, and I would not choose to stay here again.

The room was nice & spacious. The front desk clerks were excellent!! The seating area in the hotel was nice as well. Our lights in the living room area were very very dim & kept flickering. They said that's the way they should be, which is weird but ok. Breakfast wasn't good, but it's great to have the option.

Safe, microwave and mini fridge in the room were nice. check in in 2 minutes and check out in one. Nice breakfast for the price (opening at 6 was perfect to us): eggs, sausage, bread, cereal, packets of oatmeal, muffins, waffles, oranges, bananas, yogurt. Machine coffee and machine cranberry/orange/apple juices. Ample parking in location. Shuttle to airport. Ice machine in hallways.

We had three rooms, and every one of them had serious issues. My bathroom was completely uncleaned — not just missed, but genuinely filthy. I went to the front desk immediately, hoping someone would take it seriously, but no one ever came. I ended up putting plastic bags down just so we could shower. That’s how bad it was. My parents’ room was even worse. They had cockroaches. I reported it, and again, nothing. No room change, no apology, no urgency. All three rooms had a strong, unpleasant smell, and we had to buy air fresheners just to make the stay bearable. The washing machines didn’t work either. Traveling with a toddler, I had no choice but to walk to a nearby hotel to wash clothes. And I wasn’t the only one frustrated — several other guests told me they were dealing with the same problems. The staff acted like none of it mattered. Breakfast was the same every day, and the staff would start putting things away before the posted end time. On our last morning, they began clearing the area several minutes early, even while guests were still trying to get food. This stay adde

The bathroom fan is not working; the balcony door lock is loose. Everything in the room is very old. The washer was not working during our stay. The equipments in the fitness room are very old as well. One of the equipments is working properly. The staffs are nice and friendly.

We had a later flight,the manager gave us an extra late check out .The rooms are spacious and clean. We are a family of 5 and we were comfortable.

Great

Staff was awesome! Got us in early front desk lady was so kind & helpful!

Not much parking but they said it’s shared with other motels so it was a bit of a walk from finding parking. Sketchy area. Weird half pillows. The couch was gross.

Room clean staff was nice

Not a lot of parking. Pior breakfast with rude staff.

Nice hitel good breakfast

The staff was really nice and the room was excellent for what we needed. It was an overnight stay- juts my husband and I and we enjoyed very minute here.

Lots of people waiting around the lobby for hours for their rooms, when housekeeping staff was seen on phones multiple times as opposed to working. There is no reason the lobby should be full of people luggage. I will not stay here again. Staff needs to work on customer service and not YouTube.

shuttle is late..

Boas instalações

Breakfast was horrible air conditioning was not working in the room

Our room was great, front desk was great. The only problem we had was the free shuttle was full when we got her at 2:30. Our room wasn't ready yet, but the shuttle was full. Our daughters room wasn't ready for 11/2 hours. Check-in is at 3 and I feel the rooms should be ready.

Got in a couple of hours early and the rooms weren’t ready. I was not the only one. I had to wait for a couple of hours before I got my room. The staff was very apologetic and helpful.

The room was clean, had good amenities, and was spacious.

Not my first Choice Hotels brand stay, and unfortunately it seems that they're just aiming for consistently mediocre. Side note: airport ground transportation stops exactly at midnight, and you likely won't find that detail out until it matters, and that's still your problem. #HappyVacation

Front staff very helpful!!

Very nice

Yes

Get on….theres no orderly line to board and even thought we waited almost 2 hours to board a shuttle people still cut in front of us and we almost missed getting on a 2nd time….there has to be a better way.

Con- breakfast overcrowded and too bland for me. Coffee not good. Gym was just three machines. The beds were comfortable.

Breakfast was disappointing

Clean room no issues with our stay

I talked to the ma

Todo perfecto

Hotel was clean and comfortable. The shuttle service wasn't running when it should have been and we had to take an Uber to the hotel. The hotel did reimburse us for that trip but we wasted an hour waiting on the shuttle at the airport. Lots of noise coming in from the hallways at night. it's an okay place to stay for a quick overnight.

Roaches in room. Front desk rude. Airport shuttle late.

Yes

Room was clean, staff was pleasant and helpful. Got me checked in early as we were absolutely exhausted and very much appreciated this. Will always book here for our future cruises!

Great staff! Convenient with pick up from airport and delivery to cruise terminal. Have stayed many times

Clean rooms

Clean facilities and great breakfast

Very happy with the service, thank you!

Breakfast had variety. Staff helpful. Clean. Could use updates.

The room felt neglected. The remote didn’t work. We picked this hotel because of the shuttle. But then we never used it because the airport shuttle was full and couldn’t get is from the airport. Then the cruise shuttle was also full… sigh

Nice front desk staff. Very patient and answered all our questions.

Clean room. Comfy beds

Convenient hotel near airport, airport shuttle included is a plus, room is spacious and breakfast is simple, average for the main hotel chain that does include breakfast in the rate.

It was good.

Perfect accommodations for our family of 5!

Fresh breakfast but not many options

Clean and helpful staff

Yes

Buena atencion

Staff was not very polite

Great shuttle to cruise port

Everything we very clean. Just did not know about the 150.00 they added. Everyone was super friendly. and food places not far away. Breakfast was good.Wish they had some shopping stores too. Will stay here again.

Spacious room. Great location by the airport with shuttle included from the airport and bus to the cruise port.

The stsy was ok

Room was clran and comfortable. Staff was attentive. Would stay again.

staff were very nice

The room was clean and spacious. Everything we needed were in place. Check in was most memorable for us. I did not catch her name but the lady checking us in was most cordial and flexible. She accommodated our request, a simple or perhaps not so simple request, we are grateful. Thank you for our positive experience at the hotel. Breakfast was delicious and effeciently managed.

Shuttle service was great

Breakfast was amazing! A lot of variety. Surprised it was included

Yes

Great customer service!

Great customer service! Clean.

The rooms are dated, and other areas of the hotel is dated and run down.Restaurants flyers were constantly being pushed under our door. They should have an area to show local restaurants in the area, especially because there is no restaurant located in hotel. The shuttle driver, had a bad attitude, the van was packed when he picked me and my daughter up from the airport, I ask him where was I’m supposed to sit, he strugged his shoulders and told me. He did not know. I would never stay here again

Staff was very nice room was beautiful and clean

Wonderful place to stay pre cruise . This is our 3 time . Airport shuttle , cruise port shuttle and it’s included . Very nice and clean place .

Friendly and helpful staff, clean comfortable rooms. Clean lobby.

Room was very clean, quiet and comfortable

The only good thing was the cruise port shuttle.

Excellent for quick access to the airport.

Accomodating with shuttle reservation and check out. Breakfast area small. Need to clean sofa and dust was on some of furniture

The drains in the tub and sink were both broken and the water pressure in the shower is horrible.

Clean rooms and staff are very helpful. Decent breakfast and free shuttle to cruise ports.

On check out we had a basic breakfast which was ok, we met the shuttle bus to Port Miami at 9:30am out front of the motel which arrived on time. The bus was included in our room rate which was nice. The Comfort Suites staff were great, polite and accommodating to all my request. We have stayed at Comfort Suites Miami Airport North several times over the last 2 years and will stay there again in the future as we use this location for our accommodations before cruises.

Quick travel to airport. Nice and clean

Free shuttle from airport was easy and timly. Dissappointed it advertised free shuttle service to the cruise port but at check in did not tell us to sign up and they did not have room for us. We mentioned this when we called to make sure before booking. So that is a false amenity. Only if they have room and you know to.ask for it. At the airport you just showed up.

My stay, as always was short and wonderful! Thanks

Check-in was 40 mins before someone came to assist you and the reception area flooded and dirty

The room was clean and comfortable. My family and I just stayed overnight. I didn't get to experience the breakfast and the other amenities.

The hotel staff were very nice but the shuttle driver ruined the entire trip.

Staff was very friendly and helpful. The airport shuttle is the main reason, we book here but there needs to be someone to form a line and keep it orderly as people become upset when they feel like they are being passed.

1.1 obviously based on 1, you’ll notice all of the shuttles are now booked and the manger basically told me tough luck, it’s in the fine print on their website. 2. Around 4 and 5:30 I called housekeeping and received no response. So I then called the main desk to ask for an extra pillow and blanket and she said housekeeping left and they won’t be back until tomorrow. They lock that up. Excuse me? You can’t bring me an extra blanket or pillow because housekeeping left for the day. UNACCEPTABLE. If you want a clean hotel, with subpar mattresses, and are fine with well below customer service. This is the place for you!

Front desk clerk was very helpful and friendly.

Clean room and comfortable bed

Check-in was quick

Super busy. I don't think I've seen a busier hotel. But they handled things really well. Clean and organized. Everything was great!

Clean room and good breakfast

Good experience with my family 😍

Room very clean, staff friendly and very helpful

I booked my room on October 25th and asked several questions to make sure I had a smooth transition from the airport to hotel then to the port to board cruise ship. I had a late flight so I called and asked questions and was given false information. I was told that the shuttle bus stopped at 12am, over the phone but clearly shuttle stops at 11:30pm so I had to order and pay for an Uber. Upon arriving to the hotel I asked about shuttle to the port and was told it was already all booked

Me stay was good

The room was comfortable, the staff was pretty aloof

Everything was great except transportation to cruise terminal driver was very rude and broke my granddaughters suitcase did not notice when we got off bus because they were taken into cruise checkpoints

Staff was nice, coupd use better breakfast

Thank you it good

Check in was fast but that was lucky as when the cruise ship people arrive it gets crazy busy, but the checkin girls do a good job. Breakfast was very busy with the cruise ship people and the food not very good.

Spacious room, great staff. Slept well.

Room was good and clean, welcoming staff.

yes

Curtain isn’t wide enough so very bright from outside

The staff was wonderful! The rooms carpet was filthy. The carpet really needs cleaning. I’m not sure who hires the driver to transport from the hotel to carnival, but his attitude is awful!!!!

Great service

The web sight said there was a bar.. there was not. The room was very out dated and needed new carpet,etc. the site said transportation to port, but when we checked in, it was later than what we needed. Very frustrating and the hotel definitely purely needs updated.

Great place to relax

On November 09, the scheduled 12:30 p.m. shuttle bus to cruise port (Included in the hotel fare) never show up & we ended up paying $50.00 to hire a taxi to go to the cruise port. The next issue was on November 16, the shuttle bus from cruise port back to the hotel (We paid $47.25 for 3 passengers) We waited for 1/2 an hour for the bus but the bus driver denied us boarding but allowing another group of people to board. We ended up have to wait another 1/2 an hour but this bus took us to another location (bus terminal),to board a bigger bus & we have to wait another 1/2 an hour until the bus was fully filled up. A lot of time & money was wasted due to the poor shuttle service.

Our flight arrived late and we called the hotel at what appears to be a shift change to find out about the status of our shuttle to the hotel. The front desk staff was horrible. We made it to the hotel after 11pm and the front desk staff was very rude and unprofessional. She even snapped at me and told me to wait to ask her any questions. Our room was filthy and dusty. The next morning there was someone different at the desk and she was extremely pleasant and professional.

Once at the motel, we checked in with about 10 other people at the same time from the shuttle bus. The staff was very helpful and friendly. Check-in took maybe 5 minutes which included information about a room within the next 2 weeks for another stay. Our room was clean and comfortable. No issues to note there. The next morning when We went to breakfast, there was a lot of people eating at the same time, so it was crowded, so we just grabbed coffee and some toast and eat while we waited on the free tour bus to shuttle us to the Cruise terminal. We loaded the bus at 9:30am and was at the cruise terminal around 10:15am which included dropping people off at 3 different terminals before we arrived at our terminal. The motel was clean, efficient and the staff was friendly. We have stayed there in the past and will be staying there again in the near future as we choose this location for proximity to the airport and the free shuttle to the cruise therminal.

Spotless room, bormal hotel breakfast

The room felt dirty - any furniture you touched made you think a deep cleaning was necessary. I put the bath mat down for the shower and stepped on it from the floor with wet feet and you could see footprints on the mat. We were told to request a shuttle to the port upon checkin, well there were all full - quite disappointing.

Smelled, very damp feeling in the room. Front desk lady didnt tell us how to get to room or when breakfast hours

Yes

Front deak was very friendly and helpful. The place was clean and the bed was so comfortable. Having a shuttle and breakfast was great. This is my second time staying at this hotel.

Everything was perfect

friendly staff, comfortable. It was busy with all the cruise ships going out the next morning. Plenty of room for breakfast. Our reservation for transportation to the port was guaranteed, we didn't have to worry about not having a seat. They used charter buses. Thank you, we will stay again,

Ordered Chinese food from a flyer on the counter... AMAZING! BONUS SHUTTLE TO OORT.

Great place! Very helpful, clean and friendly.

Convenient. Clean comfortable. Shuttle to airport. Walk to restaurant

They couldn’t find my reservation, and I had to pay 40$ more than I was planning on..

Yes

The bed was neatly kept clean

Front desk staff was kind but the shuttle service was overbooked and inaccessible. Breakfast Buffett was not great and too crowded. Bar area was under construction but not advised on until arrival.

Damp room was a bit smelly.

The room need some maintenance check some lights dont work or the charging port

Rooms were very nice, delivery of food was awful. The menus we were offered were not open or didn’t answer. Continental breakfast could have had better variety.

Spacious and clean room. Friendly reception

Cleanliness, smell, staff

The staff was superb!! Super friendly and outstanding customer support

Shuttle to/from MIA airport only runs once an hour, on the hour. No bar, it’s “being renovated”. Shuttle to cruise ship is one van only, at 9:00 am. So that gets all those guests out of the way early, I guess that’s good for the hotel. For us, we will be at the cruise port three hours too early for check in. Hotel is adequate.

They do not let u know that u have to sign up for the shuttle to the cruise port the day before u go. With that being said i had to catch an uber instead of the free service that was offered.

The wait time to get a room is absolutely unbelievable. The shuttles were timely however amount of people waiting around with luggage and limited seating options, the housekeeping staff was making personal phone calls, texting etc. instead of getting rooms ready timely. You check out by 11:00 or much earlier in am yet not one room is done after hours.. We waited 6 hours! Find a different hotel, use uber the free breakfast and shuttle to the port are not worth it.

I was in room 104 and the staff was goin in and out of the storage across from me all night, im a light sleeper and when they shut theirs door mine rattle and it was on going thing, Not cool at all. Get that door fix or dont assign nobody that room, sorry.

Felt very comfortable was easy at checking. Everything was a very nice.

It was a good stopping place

We were also told that we didn't need to make reservations for the shuttle from the hotel to the port but when we got to the hotel we were told that there was no room left on the shuttle and we would have to take a taxi. This was very inconvenient and expensive. We also went to the front desk in the morning looking for a bath towel and was told we couldn't have one. Had to share a bath towel, not cool at all. Probably won't stay at this hotel again.

Easy and convenient

The front desk was not responsive when we arrived at the airport looking for the shuttle, we had to call 3 times before an answer. We ended up getting an uber because it only came every hour and they couldnt tell us which gate it was going to be at. Then the front desk was not occupied when we arrived and the other people in the waiting area said it had been that way for about 10 mins. It was another 10 minutes before we saw anyone and she didnt apologize or make any comments about being absent. The lady on the desk in the morning was much more pleasant and accommodating!

Clean room

Buena relación precio servicio. Muy cerca del aeropuerto

Everything

I enjoyed my stay… it’s a great location…clean great staff

Transportation Services was Greatly Appreciated By Many ...Including Myself . Also the Guinuine Kindness of Management & Staff

Good breakfast

We booked this hotel because the description stated there was a shuttle to the cruise ships. There was nothing stating that the shuttle only went once per day and that you could only reserve your spot after you arrived at the hotel. We ended up having to get an Uber. Also, the bar was closed for renovations. Our travel mates had a toilet that didn't flush. Just a bad experience all around.

Both phones were not working. There was a power strip with usb outlets that do not work. But the stripe is hooked up to wall outlet. No labeling saying not working. This caused inconvenience qhen i found our battery banks not charged in the morning.

Very nice

It would be excellent has the clerk return my call and let me know when the room was ready to check in .

The staff was incredible at being so accommodating. We arrived VERY early and they had a room ready for us and checked us right in!

The room was super clean and perfect for the night before a cruise. They offered a shuttle from the airport to the hotel along with shuttle service to cruise port. And all the staff was very friendly! We arrived early before check in but the girl at the front desk allowed us to lock our luggage away until check in. And the continental breakfast was very good! We definitely enjoyed the waffles! There is also a bar/grill within walking distance along with a McDonald's and Subway.Will definitely be booking again for our next cruise!

The first room we were put in had an air conditioner that sounded like an airplane taking off. Contacted the desk and was told no more rooms were available. I went on-line and was able to book a room. I re-contacted the desk and advised them of this. They were then able to find me another room. This room smelled very musty, Tried to change again but was given the same story. Just decided to stay in the second room. Room wasn't cheap. Should have been better taken care of and had better customer service. Will never stay here again.

Was short had a cruise the next morning

Clean room quiet area

Airport shuttle was good

N/A

We loved how friendly the staff was, and how convenient the shuttle was to the airport, and the cruise port. We stayed two nights here and we were made very comfortable. The price was also very fair.

Staff at check is was polite and accommodating.

Airport and cruise shuttle were reliable. Property was clean and the staff helpful. Would stay again on the next trip.

Shower was not clean. Could see the dry soap in the grout in the shower. Everything was neat but makes you think if they changed the sheets or even cleaned the room for real.

Very large room. Clean. Nice. Let us checkin early.

The proprty is ok for a 1 night quick stay.The carpet was wet and mouldy. Breakfast is ordinary

The shuttle to tPort Miami was excellent and on time

Very nice hotel& always comfortable!

Clean/ Comfy Bed

...

Outdoor pool, clean room, shuttle to port

Waited over an hr for our scheduled transport from hotel to cruise port, decided yo pay extra for taxi/uber due to concern of misding our cruise

The wait for the bus was an extended time

No

.

Not any fault of the hotel but we booked here for the free airport shuttle and that evening, there were like 50 people waiting and after an hour, we paid for an uber. :(

It was satisfactory. Nothing too special, but serves its purpose re: comfort and affordability.

They should get a bellman or two to help guests with suitcases since many are staying there before a flight or cruise and there is no one to help with luggage upon arrival. Shuttle service to airport was great.

Staff very friendly. Room was clean and spacious.

Very clean and quiet room.

When we arrived, we were given a dirty room. Check in took forever and once checked in the receptionist left to See if the room was clean, she was gone about 10 minutes. We get to the room and it was filthy. I believe she went to make the bed up. Bathroom have been touch probably since the people before me left. It must’ve been a leak or something, because they had a fan blowing and it smelled like mold. We immediately left and went back downstairs and was booked in a double but I paid for a king size room. The breakfast was good as well as the free ride to the cruise ship.

We have stayed here multiple times and it never disappoints! They even have a cruise shuttle (first come first serve). Restaurants within walking distance and a gas station for snacks. Friendly staff and great hidden gem.

Rooms need a little updating. Shower needs update.

Staff was amazing, comfortable beds and good breakfast, loved the free shuttle to the cruise port

The room was dirty, underneath the bed sheets was a tissue with something wrapped in side (I did not open it) hair and also something thick and brown appear to be dry or dead skin or possibly a thick old toe or finger nail. None of the housekeeping staff spoke English. I was offered an 50% off discount for the inconvenience but when I sent the manager the photo I taken that she asked me for, she informed me to contact hotels.con then they would contact comfort suites for the refund authorization. That was on Sunday September 14, I still haven’t had my issue resolved.

Suite was great. Lots of pillows and bed was really comfortable. Front desk people were very helpful and friendly.

Not a very good tourist area

Excellent pre cruise location!

parking at the hotel costs $12

We liked everything about this hotel.

The rooms were very dark. Limited lighting. The outlet was not working on the left side of the bed. Breakfast was Limited. Bread and cereal was stale.

The room itself was not very comfortable, and the overall environment was noisy. Several nearby guests left their doors open and allowed children to run freely in the hallways, yet management did not intervene to maintain order. In addition, there was no maintenance staff available to address issues such as a clogged toilet and a broken TV. When we requested extra pillows, we were told there were none available and that housekeeping could not assist. Overall, this property provided little more than a place to sleep, and given the lack of comfort, service, and attentiveness from staff, I would not choose to stay here again.

I stayed at the hotel as a layover for a flight the next morning. It was convenient and comfortable. Unfortunately the shuttle ride didn't take me to the airport as planned. It stops at several hotels before this one, and the driver told the front desk that they weren't sure if they would be able to load my suitcase. I decided to use an Uber, because I didn't want to find out the hard way that they wouldn't be able to carry me and my luggage

Very pleased with my stay. The room was clean and comfortable. Plenty food options. The breakfast buffet had great options. Hotel provides airport and cruise shuttle at no additional charge. Staff is friendly. Not one complaint. Will definitely stay again

Nice and spacious rooms. Clean. Nice staff. Good breakfast buffet. Stayed here for a couple nights before my cruise and this hotel has free airport and cruise port shuttles which were so convenient. Would stay again

Overall good

Safe and clean

Staff very

6-10 drive from Miami International Airport, affordable accommodation, basic amenities for travel ease of mind ( fridge, microwave, coffee and tea section)

Transportation to and from the hotel and cruise ship was included in the stay

One of our vehicles did look as though it was tampered with when we got home so keep that in mind if you happen to leave your vehicle on the property.

convenience

Closest to the Airport

Furniture a little dated with holes. Area around hotel a felt a little unsafe. Great staff

Loved having the room ready when we got there..Also the shuttle from the airport and to the cruise ship.

It was expensive for what was offered and the service level given. Your standard basic hotel that is serviceable but not going to be any place you want to stay for more than a night. Conveniently located by Miami airport and the port of Miami for cruises.

Great property and very nice rooms

The rooms are big and clean, the front desk was very helpful. The place was quiet and no noises from the neighbouring rooms. The hotel also provides a free shuttle to and from the airport which is a bonus. Checking in was prompt and speedy. Breakfast is booked all together with the room, I enjoyed the breakfast, very health and not too busy I would definitely recommend this hotel

Nice environment

Good horel

We had a great time resting here.

Front desk Ms. Hillary is really helpful and told us about the option of storing our baggage’s even after we checked out. That is very nice of her because our flight is 6pm and we had to check out at 11am.

Just stayed for 2 nights before a long journey. The room was decent enough for just that.

Staff is very jice

I stayed here twice before it was nice. Now it’s really ghetto